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Environmental Curriculum Petroleum Products Environmental Curriculum: Petroleum Products  more...

Windows XP Advanced Windows XP: Advanced Microsoft Lesson 1: Managing Windows XP Environment Introduction Lesson Objectives Applying A Background Image Adding An Application To The Quick Launch Toolbar Changing The Properties Of The Start Menu The Classic Start Menu Adding A Program In The Start Menu The Expanded Control Panel Mouse Properties Keyboard Properties Regional And Language Options Changing  more...

ICND1 1 0 Network Environment Management ICND1 1.0: Network Environment Management Cisco Cisco Certified Network Associate (CCNA ) 640-822 Interconnecting Cisco Networking Devices 1.0 - Part 1 To gather network information and map the environment, manage router startup and configuration, and manage Cisco IOS images, configuration files, and network devices  more...

Administrative Professionals Putting Your Best Foot Forward Administrative Professionals: Putting Your Best Foot Forward As an administrative professional, there are many skills and competencies you must master, ranging from organizational skills to technical aptitude. In order to be truly successful, though, you must also master other essential skills like the ability to gain the trust, respect, and admiration of your boss and colleagues. You must  more...

ICND1 1 0 Network Environment Management ICND1 1.0: Network Environment Management Cisco Cisco Certified Entry Networking Technician (CCENT ) 640-822 Interconnecting Cisco Network Devices 1.0 - Part 1 To gather network information and map the environment, manage router startup and configuration, and manage Cisco IOS images, configuration files, and network devices  more...

Confronting Difficult Employee Behavior Confronting Difficult Employee Behavior As a manager, you will inevitably encounter direct reports who exhibit difficult behavior, which can disrupt entire teams and departments. It's your job to confront difficult behavior as early as possible to minimize the disruption. Whether they are blatant or less obvious, behavioral problems need to be addressed before they affect morale and  more...

Treating Your Direct Reports Fairly Treating Your Direct Reports Fairly Most of us are taught from a very young age to treat everyone fairly, but what does fairness mean in the business environment? Specifically, what role does fairness play when managing people? To be a fair manager, one must be committed to the principles of justice and responsibility, and maintain accountability in the exercise of authority and power. This  more...

Motivating Employees ..., things simply would not get done. The ability to create an environment that encourages motivation takes both practice and skill as it's not a quality inherent in most people. As a leader, your capacity for motivating plays a key element in the success of your organization. This course provides you with an understanding of why motivating strategies are important as a leader. It also provides  more...

Leading with Emotional Intelligence Leading with Emotional Intelligence Poised, outgoing, cheerful, having empathy for others, being able to express feelings directly but appropriately, and having the capacity for developing relationships. All of these abilities distinguish individuals with high emotional intelligence. Emotional intelligence is a more reliable predictor of success than intellect Leaders with a strong mixture  more...

HR s Strategic Role in the Organization HRCI SPHR HR's Strategic Role in the Organization (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) Managing change effectively within HR involves aligning the organization's people and processes with an ever-changing environment. HR professionals need to be able to anticipate, plan, and carry out change, using the tools at hand. Strategic  more...

Security in the Linux Environment Security in the Linux Environment Linux To describe methods for securing Linux system resources  more...

Data Protection in Exchange Server 2007 Data Protection in Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) With e-mail becoming one of the most popular choices for business communications, it is now more important than ever for e-mail to always be accessible to users. This can be accomplished using a number of techniques, including clustering, backups and  more...

Monitoring and Security in Exchange Server 2007 Monitoring and Security in Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) To ensure that the Exchange Server 2007 environment runs smoothly, it is necessary to monitor system activity and the performance of your Exchange servers. Monitoring allows you to obtain data that can assist in tuning the performance of the  more...

Implementing Microsoft Office SharePoint Server 2007 Implementing Microsoft Office SharePoint Server 2007 Microsoft To recognize how to plan, design, and deploy SharePoint 2007 in a corporate environment, and configure and manage sites, users, and groups  more...

Troubleshooting Windows Vista Deployments Troubleshooting Windows Vista Deployments Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista provides diagnostics and tools to help reduce troubleshooting support costs and user interruptions. Windows Vista can detect and automatically correct most operating system and related hardware problems using these tools. If Vista cannot  more...

Maintaining and Supporting Applications on Windows Vista Maintaining and Supporting Applications on Windows Vista Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista takes advantage of the Windows Installer engine to install, maintain, and remove applications through the use of installation packages. Administrators can deploy these packages using various tools, including the MsiExec  more...

Effective Team Communication Effective Team Communication Regardless of how talented the individual members of your team are, they can only get your team so far alone. To maximize their potential, teams rely on the participation, input, and opinions of all team members. Learning to speak up and encouraging others to open up are important to a team's success. Effective communication is the fuel that will keep your team  more...

Developing the Team and its Culture Developing the Team and its Culture Henry Ford once said that coming together is a beginning; keeping together is progress; working together is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project or team environment, and he will tell you that team dynamics make a huge difference in terms of getting work done and in the whole working environment. A  more...

Configure Windows Vista Environments Configure Windows Vista Environments Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator Microsoft has added several new features to the Windows Vista desktop environment, among them the new Aero Glass user interface and the addition of the Windows Sidebar which displays and organizes gadgets. This course describes Windows Vista management  more...

Windows Vista Users and Groups Windows Vista Users and Groups Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator The use of user and group accounts is fundamental in any network environment for both security and ease of administration. This course describes the types of user and group accounts available for Windows Vista clients, explains how to manage them, and covers best  more...

Cold Stress Cold Stress This course will discuss the effects of cold on your body, outline the risk factors for cold-related ailments, and describe the associated treatments for each. This training will also describe several preventive measure techniques and safe work practices that you can use to protect yourself from cold-related stresses. The content in this course is designed to comply with the  more...

Bloodborne Pathogen Awarenss Bloodborne Pathogen Awarenss This course will provide you with a basic understanding of bloodborne pathogens, common modes of transmission, methods of prevention, and what to do if an exposure occurs. Information presented will help minimize serious health risks to persons who may have personal exposure to blood and other potentially infectious materials in the workplace. This course has  more...

Benzene Awareness Benzene Awareness Benzene is a volatile chemical formed from both natural processes and human activities. Natural sources of benzene include emissions from volcanoes and forest fires. Benzene is also a natural part of crude oil, gasoline, and cigarette smoke. Benzene is widely used in the United States, ranking in the top 20 chemicals for production volume. It is primarily used as a solvent,  more...

Back Safety and Injury Prevention Back Safety and Injury Prevention This course is designed to bring awareness into the work environment and help eliminate preventable back injuries. It will provide information regarding job-specific hazards, safe work practices, and ergonomics. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are  more...

Discover Powerpoint 2007 Level 1 Discover Powerpoint 2007: Level 1 Microsoft Discover PowerPoint 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft PowerPoint 2007. PowerPoint 2007 builds on the presentation features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover  more...

Project Data Management and Performance Project Data Management and Performance Microsoft Project managers often share Project 2007 data with other applications, such as Microsoft Excel and Microsoft Outlook. When importing and exporting information in this way, the information must first be sorted, filtered, and grouped to customize the information's appearance. Information also needs to be timely actual work performed, actual  more...

Dealing with Irrational Customers and Escalating Complaints Dealing with Irrational Customers and Escalating Complaints Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in place so that Customer Service Representatives know how and when to escalate such a call. This  more...

Code of Conduct Awareness Code of Conduct Awareness A code of conduct is a key part of the ethical framework in any organization. It should outline an organization's key ethical principles and provide detailed guidelines on the expected standards of behavior for employees. The code must be effectively distributed to all employees in order to be useful, and should include a clear statement of penalties for breaching  more...

Oracle 11i E-Business Suite Workflow Alerts and Daily Business Intelligence Oracle 11i E-Business Suite: Workflow, Alerts, and Daily Business Intelligence Oracle To identify the key features of the Oracle Workflow architecture, to create alerts in 11i E-Business Suite, to recognize the benefits and characteristics of Daily Business Intelligence (DBI) and, given a scenario, run a report in a DBI environment  more...

Managing Project Human Resources Managing Project Human Resources PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Henry Ford once said that coming together is a beginning; keeping together is progress; working together is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project environment, and they will tell  more...

Managing Projects within Organizations Managing Projects within Organizations PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Project-based operations have become the norm in today's business world. In essence, almost every work effort is a project, from constructing a new building to designing and delivering a new information management system. As  more...

Cisco CVOICE 8 0 SIP MGCP Signalling Protocols Cisco CVOICE 8.0: SIP & MGCP Signalling Protocols Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Session Initiation Protocol (SIP) is one of the most important voice signaling protocols within service provider VoIP networks and is supported by most IP telephony system vendors. As such, it is an ideal protocol for  more...

Tailoring PRINCE2 reg to a Project Env PRINCE2 2009-aligned Tailoring PRINCE2® to a Project Env. (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation By definition, not all projects are the same. One of the defining characteristics of a project is that it is unique. Each project has a different team, a different customer, and a different location. And typically each product is unique in some way as well. Projects  more...

Introducing NET 3 5 and Visual Studio 2008 ... 2008 Microsoft The Microsoft .NET Framework 3.5 is an environment for developing, deploying and running applications and web services on Windows platforms. The .NET Framework supports the use of different languages and libraries for application development. Application types include both Windows-Forms applications and Web applications. Visual Studio 2008 is an integrated development  more...

Building NET 3 5 Applications with Visual Studio 2008 Building .NET 3.5 Applications with Visual Studio 2008 Microsoft Visual Studio 2008 is an integrated development environment that includes a drag-and-drop interface designer and many other tools for building and deploying .NET applications. Various enhancements have been added to the .NET Framework 3.5, including support for developing applications using Windows Presentation Foundation,  more...

Effective Intercultural Relationships Effective Intercultural Relationships In a shrinking world, businesses operate across borders, whether they are borders between neighborhoods or borders between countries. All of these bordered areas, large and small, represent differing cultures. Whether comfortable or abroad, chances are, your business deals with people of varying cultures on a daily basis. In today's expansive work  more...

Promoting a Substance-free Workplace Promoting a Substance-free Workplace Substance abuse is a pervasive problem in society, so it's no surprise that it carries over into the workplace. According to statistics compiled by the National Institute on Drug Abuse, nearly 75 of all adult illicit drug users are employed, as are most binge and heavy alcohol users. Substance abusers are more likely to be late or absent from work, change  more...

Introduction to Business Analysis Planning Introduction to Business Analysis Planning IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) In business analysis, there is no prescribed route to take. Each project, task, or process initiative is different, and every environment you work in is different. Therefore, it's essential you map out your business analysis approach  more...

Working with Difficult People How to Work with Negative People Working with Difficult People: How to Work with Negative People For some people, nothing is ever good enough. They complain nonstop about everything from their latest project to the weather. Others may whine or place blame where it may not belong. Negative people contribute to an unproductive work environment and tend to make the people around them feel negative as well. To limit the adverse  more...

Customer Service Processes and Procedures Customer Service Processes and Procedures Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service:  more...

Quality in a Support Center Quality in a Support Center Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the  more...

Support Center Tools Technologies and Metrics Support Center Tools, Technologies and Metrics Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the  more...

The Customer Service Representative CSR The Customer Service Representative (CSR) HDI HDI Customer Service Representative Customer Service Representative Certification Library It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result  more...

Support Center Services and Work Environment Support Center Services and Work Environment HDI HDI Customer Service Representative Customer Service Representative Certification Library This course is intended to introduce the learner to the basic levels of service commitments and attitude expected of customer service representatives. Best practices, personal accountability, enhancing the image of the organization, and the work  more...

Customer Interactions Customer Interactions Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support  more...

Communication Skills Communication Skills Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the  more...

Conflict Stress and Time Management Conflict, Stress, and Time Management Each customer wants her problem to be the most important problem to the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the  more...

Accident Investigation and Reporting Accident Investigation and Reporting This course will provide an overview of accident investigation and reporting procedures. The accident investigation and reporting process helps to provide a safe working environment by determining the causes of an accident, then reporting them so that accidents can be prevented in the future. The content in this course is designed to comply with the  more...

Used Oil Management Used Oil Management Failure to properly dispose of used oil is a serious, but little recognized, environmental problem. This one-hour course reviews the various regulatory requirements associated with used oil management primarily from a generator's perspective. The goal of this training is to provide you with an overview of the used oil management programs and explain the different  more...

Universal Waste Rule Training Universal Waste Rule Training This one hour training gives an overview of the Universal Waste Rule. This rule provides generators with a more flexible approach for managing certain widely-generated, low-risk hazardous waste streams. The flexibility is intended to encourage resource conservation, as well as the diversion of universal wastes from landfills. The content in this course is  more...

Storm Water Pollution Prevention Storm Water Pollution Prevention This one-hour course describes the nature and occurrence of storm water pollution, its environmental effects, and ways to address this important water quality problem. Rainwater that enters a surface water body, by flowing either overland or through a storm sewer system, is called storm water or storm water runoff. Storm water runoff is one of the leading  more...

Spill Prevention Control Countermeasure Plan Petroleum Products Spill Prevention Control & Countermeasure Plan (Petroleum Products) When petroleum products are accidentally spilled, they may damage the environment and pollute our waterways. A spill of only one gallon of oil can contaminate a million gallons of water. This 30-minute course will provide you with information on the prevention and countermeasures you should take should a spill occur. This  more...

Spill Prevention and Control Spill Prevention and Control This course provides information about hazardous materials; spill control, and confinement methods. The intent of the course is to provide the learner with information about the safe handling, movement and storage of hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives  more...

Environmental Regulations Overview Environmental Regulations Overview This one-hour course provides an overview of the major environmental laws and regulations of our time and the specific standards that outline requirements to comply with them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define the purpose of the Toxic Substances  more...

Environmental Management Systems EMS ...h, document, implement, maintain, and continually improve an environmental management system in accordance with the requirements of the international standard and determine how it will fulfill these requirements." Additionally, all employees and contractors of ISO 14001 certified companies must be aware of the importance of conformance with the company's environmental policy, the roles and  more...

Leading a Customer-focused Team Leading a Customer-focused Team The quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed.This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The  more...

Using Respiratory Protection Using Respiratory Protection This course covers information relating to respiratory hazards, protection mechanisms, and safe work practices. It also includes information on how to use respiratory protection for protection from hazardous airborne contaminants in the work environment. This course does not include the types of respirators and other protective considerations required when  more...

Facilitative Leadership Facilitative Leadership Have you worked in this organization? You don't explain what you're doing because people will steal your ideas. It's best just to go along with whatever the majority wants, even if you can see some real problems down the road. No one will take responsibility for the results unless they're good, then everyone takes a share. If you've experienced any of these situations  more...

Mentoring On-line Mentoring On-line Rapid changes in the way organizations look and do business have generated a new business tool: e-Mentoring. Here's an opportunity to examine the challenges and advantages of e-Mentoring and explore how to adapt communication skills to electronic media. Learn how to grow and manage e-Mentoring relationships by effectively selecting and matching e-Mentors and prot g s,  more...

Understanding Change Understanding Change 'To exist is to change, to change is to mature, to mature is to go on creating oneself endlessly.' This is a quote by Henri Bergson, a nineteenth century French philosopher. Since the nineteenth century, the pace of change in all aspects of our lives has become faster and faster and responding to change well is a necessity in today's competitive business environment.  more...

Introduction to Industrial Hygiene ...iene All employees should expect to work in as safe an environment as possible, whether they work in an office building, a factory, or a nuclear power plant. Since ancient times, medical professionals, social activists, and philosophers have observed and written about the various dangers associated with the work people do. In modern times, governments and industry professionals have  more...

Used Oil Management Used Oil Management Failure to properly dispose of used oil is a serious, but little recognized, environmental problem. This one-hour course reviews the various regulatory requirements associated with used oil management primarily from a generator's perspective. The goal of this training is to provide you with an overview of the used oil management programs and explain the different  more...

Spill Prevention Control and Countermeasure Plan Petroleum Products Spill Prevention Control and Countermeasure Plan (Petroleum Products) When petroleum products are accidentally spilled, they may damage the environment and pollute our waterways. A spill of only one gallon of oil can contaminate a million gallons of water. This 30-minute course will provide you with information on the prevention and countermeasures you should take should a spill occur. This  more...

Hazardous Materials in the Workplace Hazardous Materials in the Workplace This course discusses proper handling of chemicals in the workplace and actions that can be taken to protect the workers, the public, and the environment. It also covers the roles and responsibilities of those responding to events involving hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory  more...

Business Ethics for Managers Business Ethics for Managers Managers perform a delicate ethical balancing act every day. They must meet their obligations to their employer, comply with laws and regulations, address the needs of subordinates, and obey their own consciences. In this course, managers with decision-making responsibility will explore ethical issues and will acquire specific skills for creating and maintaining  more...

Social Responsibility in Corporations Social Responsibility in Corporations An organization's ethical responsibilities don't end at the door of the factory or office building. Companies are citizens of the communities where they do business. Every organization bears social obligations to the community that provides the environment for the organization's existence and growth. This course explores an organization's ethical  more...

Maximizing Team Creativity Maximizing Team Creativity Is creativity within everyone's grasp? Does creativity come naturally within a team, or is this a skill that some learn and others don't? Like anything, creativity and innovation can flourish when cultivated with the right tools. This course discusses how to maximize team creativity. It explores the conditions in the work environment that help encourage team  more...

Risk Basics Risk Basics In today's management revolution, risk is an inherent factor. Your success depends upon an ability to understand and operate in a mine field where opportunities abound, but disaster could strike at any moment. Avoiding disaster is no longer left to luck, but is carefully controlled through risk management. The information presented in this course on risk and hedging techniques  more...

Decisions and Risk Decisions and Risk Your success as an organizational leader depends on your ability to make decisions. Even though you may have extensive experience making tough business choices, a constantly changing business environment demands relentless skill improvement. This course sheds light on the decision-making process by moving from practical methodologies to decision-making intelligence. Build  more...

Strategic Planning and Risk Management Strategic Planning and Risk Management Understanding how to excel in a climate of risk using strategic planning is crucial in today's business environment. This course will help you analyze where your business is going and how it should get there. This will help you successfully navigate the dangers inherent in risk taking. Minimizing your risk through strategic planning is planning for your  more...

Integrated Project Change Control and Close Integrated Project Change Control and Close PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Change is inevitable. Environmental, technological, legislative, and economical changes can have an immeasurable impact on individuals and organizations. In addition to these changes, a project environment could see  more...

Communicating in Sales Teams Communicating in Sales Teams You already recognize that information is power, but do you understand the role that communication plays in disbursing information? The success of organizations in today's business climate depends on the fast, efficient dissemination of information, and that can only come about through effective communication. This fact is true at the corporate level, at the  more...

Introduction to Program Management Introduction to Program Management The relationship between program and project management can be thought of in terms of climbing a ladder. Program management is the subsequent rung after project management. For example, project managers regularly balance many projects with varying deadlines and responsibilities all at the same time. In a similar way, program managers must balance multiple  more...

The Role of Ethics in Project Management The Role of Ethics in Project Management PMI Do the right thing but make sure you do it on time, under budget, and within scope, all the while maintaining your professional integrity in a constantly evolving global business environment. How do project managers do it, given that most ethical dilemmas are not black and white and usually require diligent deliberation? Keeping with their vision  more...

ITIL reg V3 Overview Creating a Service Culture ITIL® V3 Overview: Creating a Service Culture Organizations around the globe rely on information technology now more than ever in order to survive and thrive in today\'s competitive environment. But how do you balance the growing need for information technology management with tried and true business practices? How do you align processes, people, and systems while maintaining and  more...

Supervisor Manager Sexual Harassment Awareness Multi-State Edition Supervisor & Manager Sexual Harassment Awareness (Multi-State Edition) Sexual harassment can have a very negative impact on an organization's work environment. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to sexual harassment. This role includes knowing the laws, guidelines, policies, and resources  more...

Designing Security for a Database Server Infrastructure for SQL Server 2005 Designing Security for a Database Server Infrastructure for SQL Server 2005 Microsoft To identify business security requirements, select the appropriate authentication method, and specify a security design for different levels of the SQL Server environment  more...

Managing Database Data in a SQL Server 2005 Environment Managing Database Data in a SQL Server 2005 Environment Microsoft To recognize how to create and deploy SSIS packages, and enforce data quality and data integrity in a SQL Server 2005 database  more...

Employee Sexual Harassment Awareness Employee Sexual Harassment Awareness Overview/Description Sexual harassment can have a disastrous impact on victims, offenders, and the company in which the offense occurs. Training employees in the essentials of prohibited conduct is an important part of reducing liability and maintaining a professional work environment. This course helps participants identify two types of sexual  more...

Introduction to the Service Desk Introduction to the Service Desk ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam Whether you call your Internet provider because you can't connect to your bank because your online banking password isn't working or your satellite television provider because your signal is poor, chances are all these different calls for  more...

Windows Server 2003 Security Basics Windows Server 2003: Security Basics Microsoft To outline the processes and considerations for performing a security analysis and securing the network management process  more...

Windows Server 2003 Logical Network Security Windows Server 2003: Logical Network Security Microsoft To outline the decisions and considerations for designing a public key infrastructure and an authentication strategy  more...

Windows Server 2003 Securing Clients Windows Server 2003: Securing Clients Microsoft To outline the processes and considerations for securing client machines and securing remote access  more...

Sustaining Organizational Change Sustaining Organizational Change Decisions to transform an organization are vital to the health of the business, and organizational change efforts are often made to improve service, streamline operations, and of course improve the bottom line. After such a transformation in your organization, how do you engage, excite, and support the biggest driver for success in your organization - your  more...

Windows Server 2003 Physical Network Security Windows Server 2003: Physical Network Security Microsoft To outline the decisions and considerations for securing VPNs and wireless networks, and for using IPSec to increase security  more...

Windows Server 2003 Securing Data and Server Roles Windows Server 2003: Securing Data and Server Roles Microsoft To outline the processes and considerations for securing data and securing server roles  more...

Windows Server 2003 IIS Security and Firewalls Windows Server 2003: IIS Security and Firewalls Microsoft To outline the processes and considerations for securing an IIS implementation, including the use of firewalls  more...

IIS 6 0 Security IIS 6.0 Security Microsoft To identify IIS 6.0 permissions and authentication methods and to establish how to secure the IIS 6.0 environment  more...

Sustaining Competitive Advantage Sustaining Competitive Advantage In today's competitive business environment, being as good as the competition is not enough. An organization must devise strategies and develop the skills, knowledge, and competencies to set it apart from the competition. In this course business strategies are examined that can help a company gain and sustain competitive advantage. Companies build their  more...

The Imperatives of Innovation and Leadership in Strategy The Imperatives of Innovation and Leadership in Strategy This course is designed for individuals aspiring to become strategically focused in their business operations and to innovate and lead change in their organizations. As organizations strive to keep abreast of a fast-changing business environment, the need for innovation increases. While some companies focus on incremental and  more...

Planning and Implementing a Business Strategy Planning and Implementing a Business Strategy Operations managers wishing to see their strategy successfully adopted must ensure that they have prepared the groundwork. This involves two key stages: formulation and implementation of strategy. In the first phase, the manager must plan the strategy, build a vision, and communicate it to ensure there are the needed resources and strategic  more...

Using Lean for Perfection and Quality Using Lean for Perfection and Quality Lean methodology comprises a powerful set of tools designed to optimize perfection and quality in a manufacturing or service organization. 5S is a tool for organizing and creating a productive work environment. Hoshin Kanri deals with strategic direction and management to ensure creation of value in products and processes. Jidoka helps identify and solve  more...

Customizing the UNIX User Environment Customizing the UNIX User Environment UNIX To demonstrate how to customize the UNIX environment to suit user requirements  more...

Solaris 9 Installation and OpenBoot Solaris 9 Installation and OpenBoot Sun To describe how to install the Solaris operating environment and OpenBoot firmware on a standalone system  more...

Project Quality Change Progress PRINCE2 2009-aligned Project Quality, Change & Progress (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation This course introduces three of the themes of a PRINCE2: 2009-aligned project: Quality, Change and Progress. PRINCE2 is recognized as an international standard for process-based project management. It is the standard method for project management in the UK. This course is  more...

Windows Server 2003 Managing the Server Environment Windows Server 2003: Managing the Server Environment Microsoft To outline the processes and considerations for monitoring and managing system performance, system services, software, file and printer resources, and IIS  more...

Windows Server 2003 Implementing Managing and Maintaining TCP IP Windows Server 2003: Implementing, Managing, and Maintaining TCP/IP Microsoft To demonstrate how to implement, manage, and maintain TCP/IP  more...

Windows Server 2003 Implementing Managing and Maintaining DHCP Windows Server 2003: Implementing, Managing, and Maintaining DHCP Microsoft To demonstrate how to implement, manage, and maintain DHCP  more...

Windows Server 2003 Implementing Managing and Maintaining Name Resolution Windows Server 2003: Implementing, Managing, and Maintaining Name Resolution Microsoft To demonstrate how to implement, manage, and maintain name resolution  more...

Windows Server 2003 Implementing Managing and Maintaining Network Security Windows Server 2003: Implementing, Managing, and Maintaining Network Security Microsoft To demonstrate how to implement, manage, and maintain network security and Software Update Services (SUS)  more...

Windows Server 2003 Implementing Managing and Maintaining Remote Access Windows Server 2003: Implementing, Managing, and Maintaining Remote Access Microsoft To demonstrate how to implement, manage, and maintain remote access  more...

Windows Server 2003 Implementing Managing and Maintaining Routing Windows Server 2003: Implementing, Managing, and Maintaining Routing Microsoft To demonstrate how to implement, manage, and maintain routing  more...

Windows Server 2003 Maintaining a Network Infrastructure Windows Server 2003: Maintaining a Network Infrastructure Microsoft To demonstrate how to maintain a network infrastructure  more...

Professional Networking Essentials Finding Opportunities to Make Connections Professional Networking Essentials: Finding Opportunities to Make Connections In the modern connected business environment, knowing the essentials of professional networking is a major asset and key for success. Networking is all about people and making beneficial connections that will help you build a stable and fulfilling career. Unleashing the power of a network isn't something to be  more...

Professional Networking Essentials Developing Confidence Professional Networking Essentials: Developing Confidence Why can some people walk into a room and start making new acquaintances almost immediately? It's as if they're hardwired to know how to introduce themselves and establish a relationship with everyone they meet. Wouldn't it be great to have that kind of finesse with people and be able to network with ease? The reality is that while  more...

The Impact of Situation Style When Communicating with Diplomacy Tact The Impact of Situation & Style When Communicating with Diplomacy & Tact Communicating with diplomacy and tact is more than a skill. It requires an awareness of your environment and style, and an ability to adapt to different situations. In this course, you'll see how conversations with different people in different situations can impact how you deliver your message, in terms of respect and  more...

Introduction to Adobe Flash CS4 Professional Introduction to Adobe Flash CS4 Professional Adobe Adobe Flash Professional CS4 is one of the most popular interactive multimedia development tools on the market, providing design professionals with the ability to create engaging experiences, ranging from instructional media and games to entire web sites. Flash Professional CS4 includes an updated interface that is consistent with the  more...

Drawing Working with Images in Flash CS4 Drawing & Working with Images in Flash CS4 Adobe Flash CS4 Professional provides a range of tools that can be used to create impressive graphics and illustrations for your movies. Drawing in the Flash environment produces vector graphics - artwork made from straight or curved lines with clean edges that allow you to scale drawings without lowering the quality of the overall illustration. You  more...

Communication Strategies for the Remote Employee Communication Strategies for the Remote Employee With the trend toward telecommuting on the rise in many sectors, employees are faced with the growing challenges of working and communicating in virtual offices. Virtual offices can span countries and continents, and effective communication skills are not only important, but are the very key to telecommuters' success and their ability to move  more...

Maximizing Productivity as a Remote Employee Maximizing Productivity as a Remote Employee Telecommuting is a widely adopted work arrangement. Globalization, work-life balance, and even green business or environmental concerns have exponentially increased the number of telecommuters and remote workers. Individuals and employers have a number of things to consider when deciding whether working remotely is possible, necessary, or desired.  more...

Cisco IINS 1 0 Network Security Principles I Cisco IINS 1.0: Network Security Principles I Cisco Cisco Certified Network Associate Security (CCNA Security) 640-553 Implementing Cisco IOS Network Security 1.0 The open nature of the Internet makes it increasingly important for growing businesses to pay attention to the security of their networks. As companies move more of their business functions to the public network, they need to take  more...

Essential Skills for Admin Support Professionals--Simulation Essential Skills for Admin Support Professionals--Simulation The role of the administrative support professional today reaches far beyond the dated cliche of the secretary answering phones and filing documents. Effective administrative support professionals require an extensive array of skills, including communication, organizational, managerial, problem-solving, and conflict-resolution  more...

Fundamentals of Purchasing Vendor Management Fundamentals of Purchasing & Vendor Management Purchasing and vendor management are important organizational functions. An organization's purchases account for a large share of its total costs. The changing nature of today's business environment and the move toward decentralization have extended the purchasing function to departmental levels so that it also includes non-purchasing  more...

Developing Your Reputation of Professionalism with Business Etiquette Developing Your Reputation of Professionalism with Business Etiquette Your reputation often precedes you in any work environment. It can define your creditability, impact your career opportunities, and shape your relationships with your colleagues. Because your reputation is so important, you must proactively build a positive one if you want to succeed in your career. Developing a  more...

CISSP Domain Security Architecture Design CISSP Domain: Security Architecture & Design (ISC)2 CISSP - Certified Information Systems Security Professional Certified Information Systems Security Professional (CISSP) 2nd Edition Computer administrators have a variety of mechanisms that can be used to secure modern enterprise environments. Several access control standards and models have been created by the international community to  more...

CISSP Domain Operations Security CISSP Domain: Operations Security (ISC)2 CISSP - Certified Information Systems Security Professional Certified Information Systems Security Professional (CISSP) 2nd Edition In today's enterprise environment, operations security takes on many faces, but always comes back to making sure that all aspects of the operation of an enterprise environment are secured and functioning correctly. This  more...

CISSP Domain Legal Regulations Investigations Compliance CISSP Domain: Legal Regulations, Investigations & Compliance (ISC)2 CISSP - Certified Information Systems Security Professional Certified Information Systems Security Professional (CISSP) 2nd Edition Computer crime is a major area of concern for everyone from the standard end user to the enterprise environment. Government agencies and corporate groups have come together to create rules and  more...

Delivering a Difficult Message with Diplomacy Tact Delivering a Difficult Message with Diplomacy & Tact Delivering a difficult message can be one of the most challenging things you do in a professional environment. It can bring anxiety, as you are faced with addressing an uncomfortable issue, and stress at the thought of the conversation's potential to result in a situation of high emotions. This course explores the skills needed to help you  more...

Oracle Database 11g R2 Managing Databse Resources The Scheduler Oracle Database 11g R2: Managing Databse Resources & The Scheduler Oracle By using the Database Resource Manager, you have more control over the allocation of machine resources than is normally possible through operating system resource management alone. Many tasks in the Oracle environment need job-scheduling capabilities. Using advanced Scheduler features, you can exercise more control  more...

Oracle Database 11g R2 Managing Database Memory Performance Oracle Database 11g R2: Managing Database Memory & Performance Oracle Because there is a finite amount of memory available on a database server and on an Oracle Database 11g instance, you must pay attention to how memory is allocated. Also, database planning must include a balance between performance, cost, and reliability. You must consider the investment in the system architecture, which  more...

Oracle Database 11g R2 Database Diagnostics Flashsback Technologies Oracle Database 11g R2: Database Diagnostics & Flashsback Technologies Oracle Administering an Oracle database requires monitoring and diagnosing data failures and recovering from them. Oracle Database 11g Release 2 provides the Data Recovery Advisor which eases this task by automatically detecting errors when they occur and providing repair advice. The use of the Automatic Diagnostic  more...

Designing Application Update Deployments for Windows 7 Designing Application & Update Deployments for Windows 7 Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Administrator Microsoft provides many technologies and tools to enable administrators to reduce time and cost associated with maintaining clients computers, specifically for making applications available to users and ensuring that client computers are  more...

Designing Windows 7 Client Configuration Designing Windows 7 Client Configuration Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Administrator Microsoft Windows 7 can be a standalone client machine or part of a domain. Either way, users and administrators should ensure that computers are secure and are configured properly to mitigate any issues. In a domain environment, client computers should have  more...

Creating a Standard Image to Deploy Windows 7 Creating a Standard Image to Deploy Windows 7 Microsoft Certified IT Professional Windows 7 Enterprise Desktop Administrator Microsoft provides various solutions for deploying Windows 7 to client machines in an enterprise environment. Each solution provides advantages and disadvantages and depends on the company's requirements. One solution is Windows Automated Installation Kit for Windows  more...

CompTIA Security 2008 Public Key Infrastructure Access Security CompTIA Security 2008: Public Key Infrastructure & Access Security CompTIA SY0-201 CompTIA Security 2008 Edition Access security, both within a network and on the Internet, is paramount to corporate security. Modern network environments use key encryption technologies in order to provide security and availability to both employees and customers. This course explores the use of certificate  more...

CompTIA Server 2009 IT Environment CompTIA Server 2009: IT Environment CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 A well managed network relies on accurate documentation, well designed policies, and efficient procedures. Understanding how to create good documentation, policies, and procedures can help ensure that a network is well run and that it can withstand the occasional crisis. Implementing these concepts at  more...

Configure File Print Services in Windows Server 2008 Configure File & Print Services in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Network Infrastructure Configuration (Exam 70-642) The most basic goal of a network infrastructure is to provide the ability to make file and printer services available to network users, and Windows Server 2008 continues to improve the provisioning and management of  more...

Network Access Security in Windows Server 2008 Network Access Security in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Network Infrastructure Configuration (Exam 70-642) Windows Server 2008 provides new services and capabilities for controlling and securing network access. This course discusses the new Network Access Protection application programming interface (API) and how it restricts  more...

Configure Network Access in Windows Server 2008 Configure Network Access in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Network Infrastructure Configuration (Exam 70-642) Routing and Remote Access Services in Windows Server 2008 provide remote access to clients through dial-up services and virtual private network (VPN) configuration. Remote and mobile users are continuing to increase in  more...

DNS Zones Replication in Windows Server 2008 DNS Zones & Replication in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Network Infrastructure Configuration (Exam 70-642) The DNS namespace is subdivided into different DNS zones, which are hosted by a specific authoritative server or group of servers. Zones define the DNS namespace for authoritative servers that resolve client queries. This  more...

Name Resolution in Windows Server 2008 Name Resolution in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Network Infrastructure Configuration (Exam 70-642) The Domain Name System (DNS) is a central network infrastructure service and continues to provide enhanced features in Windows Server 2008. With full support for the new, longer addresses of the IP version 6 protocol specification,  more...

Configure Manager Maintain IP Services in Windows Server 2008 Configure, Manager & Maintain IP Services in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Network Infrastructure Configuration (Exam 70-642) Routing services and protocols are vital for maintaining secure and efficient communication in a network infrastructure. Windows Server 2008 provides key services including routing, remote access, and  more...

Deterring Electronic Intrusions ...Electronic Intrusions Securing electronic access to an environment forms the backbone of IT security professionals' jobs. IT security specialists deal with methods to secure network access, both internally and externally. This course examines firewall, intrusion detection system (IDS), and honeypot detection techniques, as well as evasion techniques that can be used by an ethical hacker  more...

System hacking Malicious Content System hacking & Malicious Content Hacking systems and planting and or sending malicious content are the two most performed actions by hackers. As an ethical hacker, it will be your responsibility to test systems against hacking and to be prepared for the different types of malicious content that hackers will try to get into your network environment. This course examines password cracking  more...

Configure IP Addressing Windows Services in Windows Server 2008 Configure IP Addressing & Windows Services in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Network Infrastructure Configuration (Exam 70-642) Internet Protocol Version 4, or IPv4, is the current, widely-deployed version of the Internet Protocol and is slowly running out of addresses to assign. Its successor, IPv6, allows greater flexibility in  more...

CompTIA Security 2008 Auditing Security Policies Disaster Recovery CompTIA Security 2008: Auditing, Security Policies & Disaster Recovery CompTIA SY0-201 CompTIA Security 2008 Edition Network Administrators create security polices, generate audit reports, and prepare disaster recovery contingency plans in the hope of both avoiding network security failures and being prepared should they actually occur. This course examines the methods used to secure a  more...

Group Policy Objects Strategy in Windows Server 2008 Group Policy Objects Strategy in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Active Directory Configuration (Exam 70-640) New Group Policy features in Windows Server 2008 allow for improved centralized management and configuration of computers in an Active Directory (AD) environment. Group Policy Management Console (GPMC) version 2 is a  more...

CompTIA Security 2008 Ports Protocols Network Security CompTIA Security 2008: Ports, Protocols & Network Security CompTIA SY0-201 CompTIA Security 2008 Edition Internetwork communications are the foundation of the modern Internet. Selecting the correct devices, properly configuring those devices, and placing them in the correct locations both within and outside a network to defend against attack is a task every network administrator faces on a  more...

Security in a Linux Environment Security in a Linux Environment CompTIA CompTIA Linux Powered by LPI LX0-102 CompTIA Linux Identify the security options available within a Linux environment.  more...

Data Management Localization Encryption in Linux Data Management, Localization, & Encryption in Linux CompTIA CompTIA Linux Powered by LPI LX0-102 CompTIA Linux The Linux environment is capable of supporting many simultaneous users and processes. This course will discuss the use of basic database SQL commands, the internationalization, and localization of the Linux environment, and Linux data security using GnuPG and OpenSSH. This course  more...

Networking Services in Linux Networking Services in Linux CompTIA CompTIA Linux Powered by LPI LX0-102 CompTIA Linux Identify the networking services available in a Linux environment.  more...

Cisco Switch 1 0 Analyzing Campus Network Designs ...g complexity of business and network requirements creates an environment where a fixed model no longer completely describes the set of capabilities and services that constitute the campus network today. The Cisco Life-cycle Services model uses a structural approach which is key to ensuring that the network always meets the requirements of the end users. This course covers the tools required to  more...

Dealing with Irrational Customers Escalating Complaints Dealing with Irrational Customers & Escalating Complaints HDI HDI Customer Service Representative Customer Service Representative Certification Library Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in  more...

Support Center Tools Technologies Metrics Support Center Tools, Technologies & Metrics HDI HDI Customer Service Representative Customer Service Representative Certification Library Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and  more...

Quality in a Support Center Quality in a Support Center HDI HDI Customer Service Representative Customer Service Representative Certification Library Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and  more...

Customer Service Processes Procedures Customer Service Processes & Procedures HDI HDI Customer Service Representative Customer Service Representative Certification Library Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended  more...

Conglict Stress Time Management Conglict, Stress & Time Management HDI HDI Customer Service Representative Customer Service Representative Certification Library Each customer wants her problem to be the most important problem to the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be  more...

Communications Skills Communications Skills HDI HDI Customer Service Representative Customer Service Representative Certification Library Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service  more...

Customer Interactions Customer Interactions HDI HDI Customer Service Representative Customer Service Representative Certification Library Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper  more...

VMware Datacenter Overview VMware Datacenter Overview VMware Virtual environments have gone past the single machine, and now can be created to represent entire corporate infrastructures, allowing for a much smaller hardware footprint, and thus saving companies a great deal of money. This course examines virtual infrastructures, and the evolution of the vSphere 4 environment and the products that are found in that  more...

Command-Line Management in SUSE Linux Command-Line Management in SUSE Linux Novell Certified Linux Professional 10 Certified Linux Professional 10 (Exam 050-697) To use commands to create files, directories, and shell scripts, to set environment variables, and to work with text files.  more...

Monitoring Exchange Server 2010 Mail Flow Performance Monitoring Exchange Server 2010 Mail Flow & Performance Microsoft Microsoft Certified Technology Specialist Exchange Server 2010, Configuration (Exam 70-662) To ensure that the Exchange Server 2010 environment runs smoothly, it is necessary to monitor system activity and the performance of your Exchange servers. Monitoring allows you to obtain data that can assist in tuning the performance  more...

Cisco TSHOOT 1 0 Troubleshooting VLANS STP SVIs ...hes have taken over the role of the router in the campus LAN environment. It is important for network engineers to understand the differences between hardware-accelerated Layer 3 switching and software-based routing architectures and how these differences translate to the troubleshooting process. In this course, the Layer 2 switching process and associated switch data structures are reviewed,  more...

Cisco TSHOOT 1 0 Maintenance Troubleshooting Tools Applications Cisco TSHOOT 1.0: Maintenance, Troubleshooting Tools & Applications Cisco 642-832 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0 Troubleshooting can be a time-consuming process. During outages, lost time comes at a price in terms of lost productivity or lost revenue. Knowing the environment in which you are troubleshooting is fundamental to efficient fault resolution. Any  more...

Cisco Route 1 0 Configuring Verifying Route Redistribution ...these routing protocols, and how Cisco routers operate in an environment with multiple routing protocols. Before configuring the exchange of routing information between routing protocols, you must understand the procedures for and requirements of each routing protocol as redistribution must be configured correctly for each routing protocol to obtain proper results. This course discusses why it  more...

Fibre Channel Storage Networks Fibre Channel Storage Networks EMC To recognize the role of the key physical and logical components in the Fibre Channel SAN architecture, distinguish between Fibre Channel SAN topologies, identify what's involved in managing the SAN environment, and introduce the challenges associated with implementing a Fibre Channel SAN solution.  more...

Intelligent Storage Systems Intelligent Storage Systems EMC To identify the key physical components and logical elements in an intelligent storage system and recognize their role in I/O flow through the environment.  more...

Storage System Architecture Storage System Architecture EMC To recognize the role of the key physical and logical components in the architecture of a storage environment and differentiate between the benefits and advantages of the IDE/ATA, SCSI, and Fibre Channel storage interfaces.  more...

Storage Virtualization Storage Virtualization EMC Information Storage & Management Associate Information Storage Associate Library (Exam E20-001) Virtualization has become more and more prevalent in modern networks as IT staff seek to increase availability, without increasing hardware and bandwidth costs. This course examines what virtualization is and the technologies that can be used to accomplish  more...

Existing Infrastructures Branch Deployments in MS Win Server 2008 Existing Infrastructures & Branch Deployments in MS Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator Many design projects facing an enterprise administrator involve an existing server and network services infrastructure, which need to be evaluated to determine the best options for upgrade or migration. Another common design challenge  more...

Patch Mgmt Securing Monitoring Servers in Win Server 2008 Patch Mgmt. & Securing & Monitoring Servers in Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Server Administrator Developing an effective patch management strategy is critical in situations where there are many different operating systems with varying update requirements. This, along with monitoring the security and performance of business-critical  more...

Win Server 2008 Application Servers Services ... The Windows Server 2008 Application Server role provides an environment for deploying and running server based applications. This course covers installation and configuration of the Application Server role and Microsoft System Center family of products formerly known as Systems Management Server. This course is one in a series that covers the objectives for Microsoft exam 70-646 PRO: Windows  more...

The Aerospace Defense Industry Overview Version 1 The Aerospace & Defense Industry Overview: Version 1 The aerospace and defense sector is an international multi-billion dollar industry. Key stakeholders include aircraft and aircraft component manufacturers, civil and military avionics service providers, governments, and privately funded research and development organizations. These organizations deliver aircraft and their components, as  more...

The Capital Markets Industry Overview Version 1 The Capital Markets Industry Overview: Version 1 The capital markets industry is an exciting, fast-paced, and volatile industry. Comprised of investment banks, securities firms, and a variety of other stakeholders, the industry helps companies and governments raise long-term funds on the capital markets. The industry participants deliver various services to their clients, such as  more...

The Chemicals Industry Overview Version 1 The Chemicals Industry Overview: Version 1 The chemicals industry is comprised of thousands of companies throughout the world that use basic raw materials to produce chemicals that have commercial value to consumers and other industries. These chemicals are used to produce plastics, synthetic fibers, lightweight automobile parts, fertilizers, cosmetics, household materials, computers, and  more...

The Broadcasting Entertainment Industry Overview Version 1 The Broadcasting & Entertainment Industry Overview: Version 1 The Broadcasting & Entertainment Industry is tasked with engaging its consumers with new and traditional forms of entertainment. The industry players deliver films, television programs, music, radio programs, electronic media, books, news, and an ever expanding array of entertainment products. It provides its customers throughout  more...

The Banking Industry Overview Version 3 The Banking Industry Overview: Version 3 The banking industry is a vital component to individual, business, national, and global financial well-being. This industry builds and maintains financial relationships with customers of all sizes to supply financial products and services that stimulates economic growth. The industry players produce an assortment of services from savings accounts to  more...

The Utilities Industry Overview Version 1 The Utilities Industry Overview: Version 1 The utilities industry is essential to modern living and the modern economy. It provides safe sources of drinking water, proper sewage disposal, and reliable heat sources for homes and businesses. It also provides a reliable source of electrical energy to operate the machinery, equipment, and appliances that are vital to a region's prosperity and  more...

The Retail Industry Overview Version 3 The Retail Industry Overview: Version 3 The retail industry provides consumers with goods and services for their everyday needs. Comprised of a variety of stakeholders, this industry offers customers the flexibility to buy products from around the world, which requires industry players to have a global supply chain that ensures their products can be cost-effectively sourced from various  more...

The Education Industry Overview Version 1 The Education Industry Overview: Version 1 The education industry provides its students with the knowledge and skills to adapt to a continually changing working world. The industry consists of an expanding array of organizations that seek to provide lifelong learning to its customers. These organizations include traditional colleges and universities as well as companies focused on training  more...

The Telecommunications Industry Overview Version 3 The Telecommunications Industry Overview: Version 3 The Telecommunications Industry is to the modern world what the central nervous system is to the human body. Made of a complex set of sectors and subsectors and a variety of stakeholders, this industry builds, maintains, and operates networks to supply an essential service to customers globally. The industry players produce communication  more...

The Insurance Industry Overview Version 3 ...k coverage, while attempting to manage their own risks in an environment that is subject to regulatory requirements, competitive forces, margin pressures, and changing customer demands. Insurance companies adopt unique strategies to overcome these challenges and to propel growth and market share in a global environment. This course helps learners understand key concepts, terminology, issues,  more...

The Federal Government Industry Overview Version 3 The Federal Government Industry Overview: Version 3 The federal government industry is the world's largest service provider with primary responsibility to provide essential services to its citizens funded through its collection of taxes. A federal government is usually comprised of a host of governmental departments and various stakeholders, which can include, but are not limited to,  more...

The Information Technology Industry Overview Version 3 The Information Technology Industry Overview: Version 3 The information technology industry plays a unique role in helping companies conduct their businesses in the modern era. Industry participants must be highly competitive to provide the latest technological advances. It provides value to customers by embracing new trends, such as cloud computing, virtualization, and mobile application  more...

The Importance of Diversity and the Changing Workplace The Importance of Diversity and the Changing Workplace Imagine for a minute that you work in a place where everyone is the same. All of your coworkers are of the same ethnicity, gender, educational background, and socioeconomic standing. You work with a group of people essentially cut from the same cloth, so where will new ideas come from? How will the group have the ability to understand  more...

Maintaining an Engaging Organization Maintaining an Engaging Organization An engaging organization depends on an engaged workforce but different employees are motivated in different ways. However, with the proper tools, understanding, and strategies, managers can foster a motivational environment that helps employees become more engaged with the organization, so that they perform more effectively and positively. This course  more...

Developing a High-Performance Organization Developing a High-Performance Organization Helping your organization to reach its full potential is among your most important responsibilities as a leader. In a modern competitive business environment, tapping an organization's potential for high performance not only helps it to be more competitive but also helps it to better respond to and manage the influence of external factors. In short,  more...

Cross-Functional Strategic Management Cross-Functional Strategic Management Cross-functional management involves managing in a way that bridges the functional silos that constrain your organization. You have to rethink your approach to business operations and promote synergy and collaboration in a team-based environment while moving toward a common objective. This course defines organizational cross-functionality and its  more...

Managing for Rapid Change Uncertainty Managing for Rapid Change & Uncertainty In an ever-changing business environment, organizations globally are faced with the challenges of having to reinvent themselves or face failure. This course examines the factors driving organizational change and shows how you can use a change management strategy to mitigate any potentially negative impact in your organization. It helps you prepare  more...

Competitive Marketing Strategies Conducting an Internal Analysis Competitive Marketing Strategies: Conducting an Internal Analysis When developing competitive marketing strategies, one of the most important steps is carrying out effective research and analysis. As well as assessing the external competitive environment, you need to look inward. In other words, you need to assess your organizational capabilities - what unique skills and resources does your  more...

Preparing for Organizational Change Preparing for Organizational Change Whether it's upsizing, downsizing, relocation, new processes, or a complete reorganization, organizational change is inevitable in today's business environment. Preparing yourself for such changes, and having the key skills and self-motivation you will need at the time, will mean not only surviving organizational change, but thriving in it. In this course  more...

Developing Strategic Peer Relationships in Your Organization Developing Strategic Peer Relationships in Your Organization Cultivating relationships with your work peers can lead to success for you as an individual and for your organization as a whole. Developing a supportive peer network can provide you with access to a wide variety of expertise and institutional knowledge and it enables you to leverage other people's networks. Because every workplace  more...

Campus to Corporate Meeting New Expectations Campus to Corporate: Meeting New Expectations Campus life is now behind you, and you are taking the first steps along your career path. The better you can adjust to the new expectations, the smoother and easier these steps will be. This course gives you an understanding of corporate culture so you'll have a better grasp of the new expectations. It also outlines how to manage your time and  more...

Creating Maintaining a Positive Work Environment Creating & Maintaining a Positive Work Environment Leaders play a vital role in establishing and maintaining a positive work environment. This is key to any organization's long-term success, no matter how many employees you have. It's leaders who foster the work atmosphere; they're responsible for conducting things in a way that helps raise people's spirits. Leaders can also help counteract  more...

A Essentials 2009 Operational Procedures and Preventative Maintenance A Essentials 2009: Operational Procedures and Preventative Maintenance CompTIA CompTIA A 2009 220-701 CompTIA A Essentials Operational procedures are necessary to guarantee that products function properly while not damaging the environment, other products, or individuals around them. Another aspect of operational procedures is the need for professionalism and good communication skills in the  more...

Security in a Linux Environment Security in a Linux Environment Linux Professional Institute LPI: Junior Level Linux Professional Exam 102: Junior Level Linux Professional (LPIC-1) Identify the security options available within a Linux environment.  more...

Data Management Localization Encryption in Linux Data Management, Localization & Encryption in Linux Linux Professional Institute LPI: Junior Level Linux Professional Exam 102: Junior Level Linux Professional (LPIC-1) The Linux environment is capable of supporting many simultaneous users and processes. This course will discuss the use of basic database SQL commands, the internationalization, and localization of the Linux environment, and  more...

Networking Services in Linux Networking Services in Linux Linux Professional Institute LPI: Junior Level Linux Professional Exam 102: Junior Level Linux Professional (LPIC-1) Identify the networking services available in a Linux environment.  more...

Installing Upgrading Migrating to Windows 7 Installing, Upgrading & Migrating to Windows 7 Microsoft Microsoft Certified Technology Specialist Windows 7, Configuration (Exam 70-680) Windows 7 is a new desktop operating system from Microsoft. The majority of computer users interact with desktop operating systems more than any other type of computer operating system today. This course will show you how to install Windows 7 in a single  more...

MICROSOFT WINDOWS SERVER 2003 MANAGING AND MAINTAINING THE SERVER ENVIRONMENT MICROSOFT WINDOWS SERVER 2003: MANAGING AND MAINTAINING THE SERVER ENVIRONMENT Microsoft  more...

MICROSOFT WINDOWS SERVER 2003 IMPLEMENTING MANAGING AND MAINTAINING A NETWORK MICROSOFT WINDOWS SERVER 2003: IMPLEMENTING, MANAGING AND MAINTAINING A NETWORK Microsoft  more...

MICROSOFT WINDOWS SERVER 2003 DESIGNING SECURITY FOR NETWORKS MICROSOFT WINDOWS SERVER 2003: DESIGNING SECURITY FOR NETWORKS Microsoft  more...

MS Windows 7 First Look for IT Professionals MS Windows 7: First Look for IT Professionals Microsoft Windows 7 is the latest evolution in the Windows workstation product line of operating systems. Windows 7 builds on the accomplishments of Windows Vista and adds enhancements to create an increasingly easy environment to manage. This course looks at the SKUs of Windows 7 that will be available and discusses what is appropriate depending  more...

UNIX THE USER ENVIRONMENT UNIX: THE USER ENVIRONMENT UNIX  more...

CompTIA Network 2009 Managing Monitoring the Network CompTIA Network 2009: Managing & Monitoring the Network CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 The task of managing and monitoring a network falls to the network administrator. In order to do a thorough job, administrators need to be aware of the processes, procedures, and tools that they can and should use in order to accomplish their goals. Proper management and  more...

Introduction to the Features of Flash CS3 Introduction to the Features of Flash CS3 Adobe Adobe Flash Professional CS3 is one of the most popular web content development toolsets on the market, providing web professionals with the ability to create interactive experiences, ranging from web sites to instructional media and games. Flash Professional CS3 includes an updated interface that is consistent with the user-interface (UI)  more...

Drawing Working With Symbols in Flash CS3 Drawing & Working With Symbols in Flash CS3 Adobe Flash Professional CS3 provides a range of tools that can be used to create impressive graphics and illustrations for your movies. Drawing in the Flash environment produces vector graphics - artwork made from straight or curved lines with clean edges - that allow you to scale drawings without lowering the quality of the overall illustration.  more...

The Fundamentals of Globalization Managing in a Global Environment The Fundamentals of Globalization: Managing in a Global Environment Global managers work in a complex, constantly changing environment. They have to consider different economic, political, legal, and cultural factors as they plan, make decisions, and lead others in different international contexts. What worked in the role of a domestic manager may not be effective in the international  more...

Oracle SOA Suite 11g SOA Governance Service Design Oracle SOA Suite 11g: SOA Governance & Service Design Oracle In this course, the need for governance in a Service-Oriented Architecture environment is highlighted, and the different characteristics related to service management are covered. You are also introduced to the concepts that enable defining and implementing a service. This is an important aspect of designing an SOA system as it  more...

Oracle SOA Suite 11g SOA Composite Applications Oracle SOA Suite 11g: SOA Composite Applications Oracle In this course, the need of governance in a Service-Oriented Architecture environment is highlighted. It also introduces the various service artifacts and service classification in a Service-Oriented Architecture environment.  more...

The Fundamentals of Globalization Analyzing the Global Environment The Fundamentals of Globalization: Analyzing the Global Environment A global organization needs to be sensitive to the environmental factors that shape national and global markets. Awareness of conditions at national and global levels enables managers to respond appropriately to the constantly changing social, political, economic, and technological forces they will have to navigate.  more...

Personalizing and Maintaining Access 2003 Personalizing and Maintaining Access 2003 Microsoft To personalize the Access 2003 environment and maintain databases  more...

Programmability and Administration in Access 2007 Programmability and Administration in Access 2007 Microsoft Microsoft Office Access 2007 makes it easy for you to share and manage data using the collaborative environment of a Microsoft Windows SharePoint site along with the many data management features available within Access 2007. This course explains how SharePoint sites can be used with Access and demonstrates options such as moving  more...

Database Administration in Access 2007 Database Administration in Access 2007 Microsoft Microsoft Office Access 2007 makes it easy for you to share and manage data using the collaborative environment of a Microsoft Windows SharePoint site along with the many data management features available within Access 2007. This course explains how SharePoint sites can be used with Access and demonstrates options such as moving data to a  more...

Initiating Projects with Project Server 2007 Initiating Projects with Project Server 2007 Microsoft Microsoft Certified Technology Specialist Project Server 2007, Enterprise Project Management (Exam 70-633) In today's business environment, rarely does a company have a single project manager overseeing a single project. Businesses are fast-paced, with multiple project managers in charge of a variety of projects, often across many  more...

Moving from an Operational Manager to a Strategic Thinker Simulation Moving from an Operational Manager to a Strategic Thinker: Simulation Once thought to be the ideal means of running a business, operational effectiveness is no longer considered a guaranteed avenue to success. Growth requires greater strategy. Strategy requires new modes of thought. To this end, many organizations are changing how they manage their people and how they position their  more...

Cisco IUWNE 1 0 WLAN Authentication Encryption Cisco IUWNE 1.0: WLAN Authentication & Encryption Cisco Cisco Certified Network Associate Wireless (CCNA Wireless) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0 Extensible Authentication Protocol (EAP) and Wi-Fi Protected Access (WPA) authentication and encryption mechanisms are vast improvements over early implementations of wireless security. Given the variety of  more...

Cisco IUWNE 1 0 WLAN Maintenance Troubleshooting Cisco IUWNE 1.0: WLAN Maintenance & Troubleshooting Cisco Cisco Certified Network Associate Wireless (CCNA Wireless) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0 Troubleshooting wireless networks presents a unique set of challenges. Unlike wired LAN users, wireless clients are mobile and their relative position within a building is often the most likely culprit in  more...

Developing Web Apps With VB 2008 and ASP NET 3 5 Developing Web Apps. With VB 2008 and ASP.NET 3.5 Microsoft Visual Studio is an integrated development environment that includes a drag and drop interface designer and many other tools for building .NET applications. The latest version is Visual Studio 2008 and it supports a variety of languages including Visual Basic 2008, Visual C , Visual C#, and Visual J#. ASP.NET 3.5 is Microsoft s  more...

NET Framework 4 0 Web Apps with Visual Studio 2010 and VB 2010 .NET Framework 4.0: Web Apps with Visual Studio 2010 and VB 2010 Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Web Applications Development (Exam 70-515) Visual Studio is an integrated development environment that includes a drag and drop interface designer and many other tools for building .NET applications. The latest version is Visual Studio 2010 and it supports a  more...

SQL Server 2008 Installation SQL Server 2008: Installation Microsoft Microsoft Certified Technology Specialist SQL Server 2008, Implementation and Maintenance (Exam 70-432) SQL Server 2008 is a comprehensive database platform, consisting of components and management tools such as SQL Server Management Studio, Business Intelligence Development studio, and the SQL Server Database Engine. These tools allow administrators  more...

Oracle Database 11g Performance Tuning Methodology Tools Oracle Database 11g: Performance Tuning Methodology & Tools Oracle Oracle Database 11g provides a variety of tools that can be used for performance tuning in an Oracle database environment. These tools can be used to diagnose and tune common SQL-related and instance-related problems as well as proactively tune an Oracle database. One such tool, Enterprise Manager, can be used to monitor an  more...

Oracle Database 11g Using AWR Defining Problems Oracle Database 11g: Using AWR & Defining Problems Oracle Automatic Workload Repository (AWR) is the infrastructure that provides services to Oracle Database 11g components that collect, maintain, and utilize statistics for problem detection and self-tuning purposes. This course explains how to create and manage AWR snapshots, and demonstrates how to use the snapshots to generate individual  more...

Oracle Database 11g Metrics Alerts Baselines AWR Tools Services Oracle Database 11g: Metrics, Alerts, Baselines, AWR Tools & Services Oracle Metrics, alerts, baselines, and thresholds are monitoring objects that can be used to monitor and manage the performance tuning of an Oracle Database 11g environment. Automatic Workload Repository (AWR) based tools can be used to tune automatic maintenance tasks and generate and read ADDM and ASH reports. This  more...

Oracle Dabase 11g Tape Vaulting Duplication Tuning Oracle Dabase 11g: Tape Vaulting, Duplication & Tuning Oracle Oracle Secure Backup uses a volume rotation policy to track a backup volume as it moves from its originating location to a storage location and is eventually recycled. This process is known as vaulting. This course covers configuring and using tape vaulting and a tape vaulting environment, viewing tape rotation reports, and  more...

Oracle Database 11g RAC Database Oracle Clusterware Admin Oracle Database 11g: RAC Database & Oracle Clusterware Admin. Oracle Oracle Database 11g has many tools available for administering a RAC Database and Oracle Clusterware, including Oracle Enterprise Manager. This course explains how to use Enterprise Manager cluster database pages to administer a RAC database and how to carry out various administration tasks on Oracle Clusterware. It  more...

Oracle Database 11g RAC Performance Tuning Oracle Database 11g: RAC Performance Tuning Oracle Performance Tuning uses diagnostic tools to gather statistics, statistic rates, and sampled statistics in order to tune the database system to provide the best performance as efficiently as possible. Although there are specific tuning areas for Oracle Database 11g: RAC, such as instance recovery and interconnect traffic, you will get the  more...

Oracle Database 11g Configure Manage Use Services in RAC Oracle Database 11g: Configure, Manage & Use Services in RAC Oracle A service is a grouping of related tasks within a database with common functionality, quality expectations, and priority relative to other services. It provides a single-system image for managing competing applications running within a single instance and across multiple instances and databases. Using standard interfaces,  more...

Oracle Database 11g Diagnosing Oracle Clusterware Node Management Oracle Database 11g: Diagnosing Oracle Clusterware & Node Management Oracle Problems that occur with Oracle RAC instances can be difficult to diagnose because they span across two or more nodes in a cluster. Oracle Database 11g provides various methods for diagnosing and debugging Oracle Clusterware and RAC components. This course discusses the basics of debugging and the use of diagnostics  more...

Oracle Database 11g R2 Oracle Partioning Security Features Oracle Database 11g R2: Oracle Partioning & Security Features Oracle Oracle Database 11g Release 2 offers more advanced data warehouse, partitioning, security and network feature enhancements to allow the DBA to provide a more efficient way for users to access data in a secure environment. This course covers the enhanced data warehouse and partition enhancements, which includes support for  more...

Oracle Database 11g R2 The ASM Instance Network Connectivity Oracle Database 11g R2: The ASM Instance & Network Connectivity Oracle Oracle Database 11g Administrator Certified Associate 1Z0-052 Oracle Database 11g: Administration Workshop I Release 2 Oracle Database 11g Release 2 offers Automatic Storage Management (ASM), which eliminates the need for many tasks that are required on a non-ASM storage environment by the DBA. Some of these tasks include  more...

The Oil and Gas Industry Overview Version 3 The Oil and Gas Industry Overview: Version 3 The oil and gas industry is a key player in supplying the world's energy, transportation, petrochemical, and fertilizer needs. Comprised of both national and independent oil and gas companies, the oil and gas industry supplies the products needed to heat homes, provide transportation by running engines in motorized vehicles, increase food  more...

The Pharmaceutical Industry Overview Version 3 The Pharmaceutical Industry Overview: Version 3 The pharmaceutical industry provides an extensive range of medications to consumers throughout the world. Comprised of a variety of stakeholders, this industry is dependent on discovering and developing medicines, manufacturing these products commercially and marketing them to health officials or consumers. Industry players adopt unique  more...

The Food Beverage Industry Overview Version 3 The Food & Beverage Industry Overview: Version 3 The Food and Beverage Industry encompasses the production, processing, distribution, and sale of food and beverages to consumers. The industry is made up of a wide range of organizations from farmers who produce the raw material, to companies who process and package branded products, to retailers who supply food and beverages to their  more...

Managing Workforce Generations Introduction to Cross-generational Employees Managing Workforce Generations: Introduction to Cross-generational Employees More than ever, managers appreciate how diversity brings value to an organization. Managed correctly, a diverse workforce, including members from different generations, enhances performance and productivity. The generation in which you grow up is a key influence on your adult behavior, and the different  more...

Managing Workforce Generations Working with a Mulitgenerational Team Managing Workforce Generations: Working with a Mulitgenerational Team Managing a multigenerational team requires a clear understanding of the diversity of your employees and the strategies needed to help your team benefit from their differences. A generationally diverse workplace has the potential for conflict between younger and older workers, but if you tap into the potential of this  more...

IT Project Management Essentials Introduction to IT Project Mgmt IT Project Management Essentials: Introduction to IT Project Mgmt. The successful delivery of information technology (IT) projects requires managers to adapt project management processes and tools to account for the specific characteristics of the IT environment. By applying these processes and tools in a way that suits the project type and complexity, managers can significantly improve  more...

Protecting Windows 7 Against Malware Vulnerabilities Protecting Windows 7 Against Malware & Vulnerabilities Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Support Technician This course provides the desktop support technician with guidelines for preventing the infection of client systems by malicious software, how to identify possible infections, and an overview of the tools available to resolve any infection. It  more...

Basic Presentation Skills Delivering a Presentation Basic Presentation Skills: Delivering a Presentation Excellence in presentation can be achieved when the standard of your delivery matches the quality of your content. You may have carefully planned and structured what you want to say, but if you deliver your message in a monotone while standing stiffly, you're probably not going to captivate the audience. Having diligently prepared for your  more...

Introduction to Adobe Flash Professional CS5 Introduction to Adobe Flash Professional CS5 Adobe Adobe Flash Professional CS5 is one of the most popular interactive multimedia development tools on the market, providing design professionals with the ability to create engaging experiences, ranging from instructional media and games to entire web sites. Flash Professional CS5 includes an updated interface that is consistent with the  more...

Drawing Working with Images in Flash CS5 Drawing & Working with Images in Flash CS5 Adobe Flash Professional CS5 provides a range of tools that can be used to create impressive graphics and illustrations for your movies. Drawing in the Flash environment produces vector graphics - artwork made from straight or curved lines with clean edges - that allow you to scale drawings without lowering the quality of the overall illustration.  more...

Meeting the Needs of Your Experts Meeting the Needs of Your Experts As a manager, you'll often find yourself managing people with knowledge, skills, and expertise you don't have, in areas you're unfamiliar with. The amount of information that managers process on a daily basis requires them to know a little about a lot. However, they have to rely heavily on their experts for the in-depth knowledge needed to meet goals and get  more...

American Work Culture Values American Work Culture & Values Most American workplaces appear similar in some ways, particularly from the perspective of people from outside the United States. When you understand the values underlying the American workplace, you'll know better what to expect. And this, in turn, may help you develop positive approaches to the cultural differences you encounter. Adjusting to a new work  more...

Key Aspects of the American Work Environment Key Aspects of the American Work Environment Relocating abroad to the United States can be a rewarding and exciting experience. However, going into an unfamiliar workplace environment can also raise a myriad of questions. Do I relate to my coworkers in a particular way now that I'm in a different culture? Do I manage my career in the same way as I would in my own country? Who do I turn to  more...

Communicating Successfully in the American Workplace Communicating Successfully in the American Workplace When you start working in an American workplace, you may be surprised by some of the differences in the communication style there, compared to your own. Culture influences how people send and interpret messages. To work effectively with people from another culture, it is beneficial to understand their communication style. This course  more...

Malicious Code Information Security Malicious Code & Information Security To introduce how malicious code works and the ways to defeat it in a wired and wireless environment.  more...

MS Windows 7 First Look for End Users MS Windows 7: First Look for End Users Microsoft Windows 7 is the latest evolution in the Windows workstation product line of operating systems. Windows 7 builds on the accomplishments of Windows Vista and adds enhancements to create an increasingly user friendly environment. This course looks at some of the new features of Windows 7 including changes to the taskbar, such as jump lists and  more...

NET Framework 4 Web Apps with Visual Studio 2010 Visual C 2010 .NET Framework 4: Web Apps with Visual Studio 2010 & Visual C# 2010 Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Web Applications Development (Exam 70-515) Visual Studio is an integrated development environment that includes a drag and drop interface designer and many other tools for building .NET applications. The latest version is Visual Studio 2010 and it supports  more...

Monitor Network Infrastructure in Windows Server 2008 Monitor Network Infrastructure in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Network Infrastructure Configuration (Exam 70-642) With the wide array of server roles and services provided in Windows Server 2008, it is more important than ever to adequately fine-tune and monitor the server's configuration and performance. Windows Server 2003  more...

70-642 WINDOWS SERVER 2008 CONFIGURING NETWORK INFRASTRUCTURE 70-642: WINDOWS SERVER 2008: CONFIGURING NETWORK INFRASTRUCTURE Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Network Infrastructure Configuration (Exam 70-642)  more...

Providing Cloud Security Providing Cloud Security This course explores some of the key risk areas when it comes to security and cloud computing. Although some of the fears in regards to security in the cloud are exaggerated, there are specific areas to be aware and cautious about. The key is knowing your IT infrastructure and needs, as well as carefully assessing the cloud provider offering and security measures.  more...

Basic Business Math Charts Graphs Basic Business Math: Charts & Graphs Basic math skills are practical in any business situation. Often, numbers can be portrayed in graphical form, giving the reader clear and concise information at a glance. Being able to read and select the right types of charts and graphs in a basic business environment is invaluable. This course builds on the basic math skills that you learned during your  more...

ITIL reg 2011 Edition Overview Creating a Service Culture ITIL® 2011 Edition Overview: Creating a Service Culture ITIL Organizations around the globe rely on information technology now more than ever in order to survive and thrive in today's competitive environment. But how do you balance the growing need for information technology management with tried and true business practices? How do you align processes, people, and systems while  more...

LD: Setting the Stage for Learning Provides direction on designing an environment conducive to learning, including the physical design of the classroom.  more...

School Time Phonics Program A four-disk CD-ROM phonics-based learning environment for mastering the basic letter-sound associations in the English language. The School Time Phonics Program is a four-disk CD-ROM phonics-based reading program designed by reading specialists to provide an interactive, multisensory learning environment for mastering the basic letter-sound associations in the English language. This comprehensive  more...

OSHA 8-Hour Hazwoper Refresher The goal of this OSHA mandated training is to provide personnel involved with the clean-up of hazardous waste sites the knowledge to safely work in a hazardous environment. This course can be completed as quickly as you care to, depending on how much time you can devote to it.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a  more...

Market Leadership in an E-Commerce Age This course will provide a detailed study of the principles of e-commerce. The students will be able to apply their understanding to organizational and life situations. Participants will work with the assumption that e-commerce and the information age have permeated every aspect of their daily lives. The course is expected to raise that awareness through self-assessments and begin to look at the  more...

Complete Course in Professional Medical Transcription Using MIME Method of Instruction Professional Edition This course utilizes proven methods that provide the student with the necessary knowledge and skills to immediately start working either from home or on-site as a qualified MT professional. Twice as much dictation over Student Edition and additional MT modules. 12 month completion schedule. This complete course combines the most valuable and state of the art training methods available today for  more...

Intermediate XML: Creating a DTD Read and write a Document Type Definition, modeling the structure for all your XML documents. This is a self-paced course, where you walk through the materials, and compare your answers with those in the back of my book. Learn to plan, write, and analyze the basic building block of XML, the Document Type Definition, which serves as the content model for dozens, perhaps thousands of XML documents.  more...

Creating Outstanding Online Help: Principals and Practice (Software Industry) If you have little or no experience in creating online help this course is for you. It includes instruction about basic principals and practices and allows the student to create an online help system outline with the assistance of a side-by-side editor. NOTE: If you have experience as a Technical Writer - but not much creating online help - and are looking to enhance your skill set, another  more...