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From Serebra Learning Corporation
Effective Communication Skills
Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt
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Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt
more...
Managing the Quality of the Customer Support Service Center
Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident
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Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident
more...
Harassment in the Workplace
Harassment in the workplace is not confined to sexual harassment. Harassment can be based on all protected characteristics, including race, color, national origin, religion, age, and disability. Depending on state law and other circumstances, additional characteristics such as sexual orientation and marital status may also be protected. An effective harassment prevention training program must
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Harassment in the workplace is not confined to sexual harassment. Harassment can be based on all protected characteristics, including race, color, national origin, religion, age, and disability. Depending on state law and other circumstances, additional characteristics such as sexual orientation and marital status may also be protected. An effective harassment prevention training program must
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DOT 4 Loading and Storage
This one-hour training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including the interpretation of the segregation table, general guidelines for shipping papers, loading and unloading HAZMAT, and incident reporting requirements. The proper identification, preparation, and transportation of hazardous materials affect everyone's
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This one-hour training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including the interpretation of the segregation table, general guidelines for shipping papers, loading and unloading HAZMAT, and incident reporting requirements. The proper identification, preparation, and transportation of hazardous materials affect everyone's
more...
Emergency Response
This one-hour course provides information about planning for and responding to emergencies. The intent is to provide the learner with basic information on procedures that cover onsite emergencies such as an accidental release or spill of a hazardous chemical, fire emergencies, explosions, bomb threats, threats to security or personal injuries. The content in this course is designed to comply
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This one-hour course provides information about planning for and responding to emergencies. The intent is to provide the learner with basic information on procedures that cover onsite emergencies such as an accidental release or spill of a hazardous chemical, fire emergencies, explosions, bomb threats, threats to security or personal injuries. The content in this course is designed to comply
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From 123-CBT Computer Based Training
CIW Security Professional Intrusion Detection Threat Analysis
...f intrusion detection.
Identify key responsibilities of an incident response team.
Identify features of IDS application strategies.
Identify key aspects of creating baselines for log analysis.
Identify types of event logs used in Microsoft Windows 2000.
Enable auditing in Microsoft Windows 2000.
Identify key auditing recommendations that enhance security.
Identify characteristics
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...f intrusion detection.
Identify key responsibilities of an incident response team.
Identify features of IDS application strategies.
Identify key aspects of creating baselines for log analysis.
Identify types of event logs used in Microsoft Windows 2000.
Enable auditing in Microsoft Windows 2000.
Identify key auditing recommendations that enhance security.
Identify characteristics
more...
Communicating w Difficult People Communicating with Your Manager
...are Icon's Human Resource Manager and need to investigate an incident between a manager, Robert Bailey, and one of his employees, Susan Darnell. During the encounter, Robert yelled and made abusive comments to Susan. Robert has already acknowledged that the incident happened and has been reprimanded. However, you need to find out whether this was an isolated incident or an example of recurring
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...are Icon's Human Resource Manager and need to investigate an incident between a manager, Robert Bailey, and one of his employees, Susan Darnell. During the encounter, Robert yelled and made abusive comments to Susan. Robert has already acknowledged that the incident happened and has been reprimanded. However, you need to find out whether this was an isolated incident or an example of recurring
more...
Workplace Aggression Defusing Aggressive Situations
...loyees the proper kind of assistance as they adjust after an incident. Audience Managers who want to learn how to handle a violent incident properly. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 -
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...loyees the proper kind of assistance as they adjust after an incident. Audience Managers who want to learn how to handle a violent incident properly. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 -
more...
From Backup Training Corporation
Tactics: Responding to & Preventing School Violence
This class offers tips on how any agency can prepare to encounter and defeat active shooters.
Tactics: Preventing and Responding to School Violence ( 8-hour course )
Instructed by Jeff Bailey
Columbine!
If you aren't well prepared before a school violence incident happens, you will fail and people will die. You cannot develop a plan as an incident occurs.
This class offers tips on how any
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This class offers tips on how any agency can prepare to encounter and defeat active shooters.
Tactics: Preventing and Responding to School Violence ( 8-hour course )
Instructed by Jeff Bailey
Columbine!
If you aren't well prepared before a school violence incident happens, you will fail and people will die. You cannot develop a plan as an incident occurs.
This class offers tips on how any
more...
From Teach Me IT
Network Infrastructure Security - Part 1
...ures of various intrusion detection methods.
features of an incident response.
security-related features of various physical transmission media.
security-related features of various magnetic storage media.
security-related features of optical storage media.
security-related features of solid-state storage media.
need of network monitoring tools.
ways to monitor and secure workstations.
more...
...ures of various intrusion detection methods.
features of an incident response.
security-related features of various physical transmission media.
security-related features of various magnetic storage media.
security-related features of optical storage media.
security-related features of solid-state storage media.
need of network monitoring tools.
ways to monitor and secure workstations.
more...
