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Exploratory Data Analysis in Six Sigma

...in Six Sigma ASQ Six Sigma Green Belt (SSGB)
In the Analyze stage of the Six Sigma DMAIC process, you closely examine the output variable (known as y) and its possible causes or input variables (known as x's) collected in the Measure stage to get a deeper understanding of their relationships. The goal of this analysis is to narrow down the many possible x's identified earlier during the
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Exploratory Data Analysis in Six Sigma
Introduction to Hypothesis Testing and Testing for Means in Six Sigma

...ns in Six Sigma ASQ Six Sigma Green Belt (SSGB)
The Analyze phase in Six Sigma closely examines the many process inputs identified in the Measure phase to determine if they are related to outputs, and if a relationship does exist, if it is statistically significant. An important tool for this analysis is hypothesis testing. Hypothesis testing uses statistical analysis to determine if the
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Hypothesis Tests for Variances Proportions ANOVA and Chi-Square in Six Sigma

...hesis test is one of the most important tools used in the Analyze stage of the Six Sigma DMAIC methodology. A hypothesis test helps to determine whether or not an observed relationship or difference truly exists between inputs and outputs identified in the earlier stages of the process. Six Sigma teams are interested in determining whether this relationship or difference is due to random chance
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Creating and Analyzing an Operating Budget

Creating and Analyzing an Operating Budget
Working without a well thought-out operating budget can be compared to playing Pin the Tail on the Donkey. Although a company might know the direction in which it wants or needs to go, without a budget it must simply feel around in the dark and hope it comes close to its target. Unfortunately, if a business uses this approach, it will eventually
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Hypothesis Testing Concepts and Tests for Means in Six Sigma

...in Six Sigma ASQ Six Sigma Black Belt (SSBB)
In the Analyze phase of the DMAIC methodology, Six Sigma teams analyze the underlying causes of issues that need to be addressed for the successful completion of their improvement projects. To that end, teams conduct a number of statistical analyses to determine the nature of variables and their interrelationships in the process under study. It
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Tests for Variances and Proportions

...lack Belt (SSBB)
As a Six Sigma team moves into the Analyze phase of a project, team members begin analyzing the information and data collected in the earlier phases. During the Analyze phase, Six Sigma teams identify possible sources of variation, underlying root causes, and areas for improvement. It is here where assumptions or hypotheses about a process, product, or service are made
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Nonstatistical Control Tools Maintaining Controls

...mance. In addition, this course highlights the need to re-analyze the measurement system after completing an improvement project, and provides guidelines for drawing conclusions from the re-analysis. It tours the key elements of a vital tool for maintaining controls the control plan and explores the steps for developing an effective plan. This course is aligned with the ASQ Certified Six Sigma
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Using Voice of the Customer in Six Sigma

...t at every stage of the Six Sigma DMAIC (Define, Measure, Analyze, Improve, and Control) process, particularly at the Define stage. At this stage, critical customer requirements are collected, measured, and translated into actionable goals using a number of tools. Using VOC begins with defining Six Sigma goals for collecting and analyzing customer requirements. For this, the Six Sigma team must
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Designing and Planning Experiments in Six Sigma

...ma Black Belt (SSBB)
Six Sigma teams concluding the Analyze phase with a well-understood problem strive in the Improve phase to generate a well-designed solution. Design of experiments (DOE) is a controlled approach to experimentation that enables teams to systematically change the level of one or more input factors and observe the effects on the targeted response. If teams exercise care
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Nonstatistical Analysis Methods in Six Sigma

...e changes necessary for resolving the problem. During the Analyze phase of a Six Sigma project, a Black Belt practitioner utilizes a variety of statistical and nonstatistical tools and methods for analyzing systems and processes to identify variation and defects, reduce costs, eliminate waste, and reduce cycle time. While many of the tools used in the Analyze phase are statistical and
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Process Characteristics for Six Sigma

...alculate process flow performance, and employing tools to analyze processes. It connects these tools to the overarching goals of eliminating wasted time, highlighting free time, and increasing the proportion of value-added time. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on
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Six Sigma Measurement Systems

...nearity, stability, reproducibility, and repeatability to analyze and further improve measurement systems. This course examines how to analyze a measurement system to help it produce correct measurements and minimize its proportion of variability in the overall variability. It introduces key elements of metrology and international systems of measurement, explores the many sources of measurement
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Processes and Customer Analysis in Six Sigma Projects

...verables.
In this course, learners will examine how to analyze process components and stakeholders in an organization. They will also learn about concepts and tools for collecting and analyzing customer information and feedback. The course also explains how customer requirements are translated into goals and deliverables using such tools as Kano analysis, CTQ analysis, and the House of
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Tools for Planning and Managing Six Sigma Project Opportunities

...t the world use a set of management and planning tools to analyze and understand a variety of issues.
This course will examine the tools used in Six Sigma to help organizations make decisions and plan and communicate findings. These tools include affinity diagrams, interrelationship digraphs, tree diagrams, prioritization matrices, matrix diagrams, process decision program charts, and
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Modeling and Analyzing Processes in Six Sigma

...e will examine the tools and techniques used to model and analyze existing processes. From a process modeling perspective, the course looks at techniques such as process mapping, written procedures, and work instructions. From a process analysis point of view, the course examines the use of SIPOC analysis to identify process input and output variables, and explores how cause-and-effect diagrams
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Statistics and Probability in Six Sigma

...are the key tools that Six Sigma teams use to measure and analyze issues that are identified in the early stages of Six Sigma projects.
This course explores basic statistical concepts that apply to Six Sigma. It distinguishes between enumerative and analytical statistics and population and sample characteristics, and describes the Central Limit Theorem. It also examines basic probability
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Six Sigma Process Improvement

...Champions learn how to use Six Sigma's Define - Measure - Analyze - Improve - Control (DMAIC) methodology to upgrade current processes. It also explores using Six Sigma tools and methods to understand customer requirements, recognize the gaps between current deliverables and customer needs, analyze the root causes of process shortfalls, and finally use Six Sigma tools to improve inefficient
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Six Sigma Projects and Project Teams

... It also provides Champions with a toolkit to measure and analyze a project thoroughly before it is selected for Six Sigma improvement. The roadmap for selecting Black Belts and other team members needed to build a winning project team is also explored. Champions will learn how to shape and align the dynamics of their sponsored team to the organization's business goals. Finally, the course
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The Iterative Process in User-Centered Design

The Iterative Process in User-Centered Design
To design usability tests and surveys, organize focus groups, and analyze feedback and implement findings for improving product design
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C 2005 Serialization and I O

C# 2005: Serialization and I/O Microsoft
To serialize and deserialize objects for storage and manipulation, use I/O classes to manage data streams and files, and analyze how application performance can be enhanced using serialization and I/O
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Discover Access 2007 Level 2

...rd
QUIZ
2. SORT, RETRIEVE, AND ANALYZE DATA
Find And Sort Data
Find A Record
Sorting Records
Perform An Advanced Sort
Work With Filters
What Is A Filter?
Apply & Remove Filters
Use Queries To Retrieve Data
Creating & Saving Queries
Multi-Table Queries
Create A Select Query
Add A Calculated
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Discover Excel 2007 Level 4

...r Excel 2007: Level 4, topics covered are:
1. ANALYZE YOUR DATA
Work With Tables
Tables In Excel 2007
Create & Modify A Table
Apply Table Styles
Filter & Sort Table Data
Filter Data
Advanced Filtering
Sort Data
PivotTable & PivotChart Reports
Using PivotTable & PivotChart Reports
Create A PivotTable
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Advanced Analysis of your Project

Advanced Analysis of your Project Microsoft
To identify how you can use Project 2003's collaborative functions to manage and analyze project information
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Using Basic Control Charts in Six Sigma

...AIC project, once you've measured your current processes, analyzed the gaps and causes of problems, and improved processes to the desired level, you need to monitor and control them over an extended period of time. The process may show variation, and control charts are used to determine if the variation is natural to the process or if there is another reason for the discrepancy. Control charts
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What is Emotional Intelligence

...onal intelligence quotient is your capacity to reason and analyze emotional information. Becoming aware of your emotions can help you become attuned to your own needs and the needs of others, and can help you make better decisions and develop better relationships. This course explores the power of emotions and the concept of emotional intelligence. It also discusses emotional intelligence
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Oracle Database 11g Using the PL SQL Debugger Collections and Data Warehousin

Oracle Database 11g: Using the PL/SQL Debugger, Collections, and Data Warehousin Oracle
To recognize ways to utilize the PL/SQL Debugger to analyze your code, identify the uses and benefits of collections, and identify the steps for employing data warehousing enhancements to improve query execution times.
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Stakeholders and the Communications Management Plan

...project stakeholders, perform a stakeholder analysis, and analyze communications requirements in the development of a communications management plan. This course provides foundational knowledge and up-to-date project management information so learners can put principles to work at their own organizations. This course will assist in preparing the learner for the PMP Certification Exam. This
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Performing Risk Analysis

...nt. Fortunately, there are proven methods to identify and analyze potential threats so that appropriate risk responses are developed and the project's level of exposure is controlled. Risk analysis has become an important discipline within the field of project management. It involves prioritizing risks and assessing each identified risk's probability of occurrence and potential impact, whether
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Visual Basic 2005 Serialization and I O

Visual Basic 2005: Serialization and I/O Microsoft
To serialize and deserialize objects for storage and manipulation, use I/O classes to manage data streams and files, and analyze how application performance can be enhanced using serialization and I/O
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Problem Solving Digging Deeper

... key steps in the problem-solving process: first when you analyze problems to identify the root causes, and then, when you evaluate and analyze potential solutions to determine the one that has the maximum chance of success. Several tools are used for analysis and evaluation at each of these steps. Examples of tools that help find the root causes of the problem are the cause-and-effect diagram
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Business Analysis Requirements Elicitation

... creating any solution is to review stakeholder needs and analyze what tools are available to address those needs. Without understanding stakeholder requirements, you may find a solution to the wrong problem. And without understanding the tools and technologies involved, you may aim for impossible goals. It's equally important to ensure you document and confirm requirements so you have a solid
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Excel XP Proficient Expert

...s - Trace Errors - Circle Invalid Data Manage and Analyze Data Outline A Worksheet - Using Outlines - Add & Remove An Outline - Outline A Worksheet Manually Apply Data Filters - Use AutoFilter - The Advanced Filter Query External Sources - Use The Query Wizard - What Is XML? - Create A Web (XML) Query Use What-If Analysis - Using Scenarios - Create &
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Access XP Proficient Expert

...perties - Modify Control Properties Sort, Retrieve & Analyze Data Sort Data - Sorting Records - Sort Order - Perform An Advanced Sort Find Data - Find A Record Work With Filters - What Is A Filter? - Apply & Remove Filters Use Queries To Retrieve Data - What Is A Query? - Create A Select Query - Add a Calculated Field To A Query Work With Reports Create
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Analyzing Your Life Balance

Analyzing Your Life Balance
Do you fill your life with many activities and then find it's tricky getting a good balance between them? Getting the balance right can provide you with tremendous payback, but where does this balance lie? You want to feel fulfilled and in harmony with yourself and your world. You know finding a balance is good for you, and also impacts positively on your family,
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Analyzing Your Use of Time

Analyzing Your Use of Time
Do you have too much time on your hands? With all of the pressures of modern life, so few people today do. In order to preserve your time, you have to know how to manage it. And the first step in learning how to manage time well is to understand how you make use of it now. This will help you determine where can you be more efficient. This course focuses on ways to
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Strategic Planning and Risk Management

Strategic Planning and Risk Management
Understanding how to excel in a climate of risk using strategic planning is crucial in today's business environment. This course will help you analyze where your business is going and how it should get there. This will help you successfully navigate the dangers inherent in risk taking. Minimizing your risk through strategic planning is planning for your
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Developing and Controlling the Project Schedule

...nstitute (PMI ). Specifically, learners will learn how to analyze activity sequences, durations, and resource and schedule constraints, to create the project schedule. Learners will also calculate the critical path using a forward and backward pass, calculate the float, and calculate the critical chain in order to monitor progress and make changes to the project schedule as required. This
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Problem Management Process Interfaces Challenges

...formation is important and how to use that information to analyze how well your Problem Management process is performing can mean the difference between success and failure in your Problem Management efforts. This course details the components of Problem Management, including triggers such as staff, suppliers, and testing. This course also covers the interfaces of Problem Management with other
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Communication Skills and Project Management

Communication Skills and Project Management ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence
An essential element of management is the ability to effectively communicate with people. The capacity to successfully communicate in today's global economy is a pivotal element to the success of any organization. Managers need to be aware of
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Lean and Six Sigma

...d systematic methodology known as DMAIC (define, measure, analyze, improve, and control) and a number of qualitative and quantitative tools for driving process, product, and service improvements aimed at reducing defects and variation. Lean is also an improvement methodology, but with a different focus, aiming to enhance process flow, reduce cycle time, and eliminate waste. Though Lean and Six
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Correlation and Regression Analysis in Six Sigma

...lack Belt (SSBB)
As a Six Sigma team moves into the Analyze stage of the DMAIC process, it looks more closely at the variables and variable interrelationships identified during the Measure stage. As part of the analysis, a scatter diagram of dependent and independent variables is drawn to visualize the form, strength, and direction of their relationships. By determining their correlation
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Multivariate Analysis and Attribute Data Analysis in Six Sigma

...in Six Sigma ASQ Six Sigma Black Belt (SSBB)
In the Analyze phase of the DMAIC methodology, a Six Sigma team begins to analyze the root causes of the problems that it identified in the earlier stages. This analysis may require churning out huge volumes of data of different types. Sometimes this data is of a multivariate nature, meaning that many dependent and independent variables need to
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Analyzing Financial Statements for Non-financial Professionals

...zation often conceal more than they reveal. Being able to analyze them and extract meaningful information is an essential skill that financial as well as non-financial professionals should have. Ratio analysis can be used to determine relationships between two elements of the same financial statement or between one element of one financial statement and another element of a different financial
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Critical Thinking Essentials What is Critical Thinking

...your everyday activities require you to seek information, analyze alternatives, assess the alternatives, and reach some conclusion. And all of these processes are part of critical thinking. Thinking plays a powerful role in your life it determines how you feel, what you do, and what you want. Improving the quality of your thinking, then, improves your life helping you to achieve your goals,
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Determining Application Compatibility for Windows 7

...s course discusses ACT and how to use it to collect data, analyze issues, and test and mitigate them using development tools. It also discusses when to use shims for compatibility mitigation. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-686. Pro: Windows 7, Enterprise Desktop Administrator. Passing this exam will earn the
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Planning for Windows 7 Deployment

...es. Administrators can use tools provided by Microsoft to analyze their IT networks to determine the best deployment strategy. This course discuss the deployment tools and methods, Windows 7 editions and requirements, and licensing. It also demonstrates how to analyze the current client computers for hardware and compatibility issues. This course is one of a series in the SkillSoft learning
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SAP BusinessObjects Business Intelligence

SAP BusinessObjects: Business Intelligence SAP
Businesses generate a large amount of data in the everyday operation. This data is extremely valuable and may be used by employees at every level of an organization. Before it can be utilized optimally, it must be formatted in such a way that an enterprise can capitalize on the vast amounts of data in its possession. SAP Business Intelligence
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SharePoint 2010 Security Business Intelligence

...s Intelligence solutions allow you to collect, store, and analyze business data to help in making business decisions and streamlining business processes. SharePoint dashboard and reporting features give users on-demand access to important business data. This course also covers the use of SharePoint dashboard and reporting features. Additional business intelligence features, such as Excel
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RFID Applications Management

RFID Applications Management
To recognize how RFID technology can be used in various industries and analyze RFID applications management programs.
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Cisco TSHOOT 1 0 Troubleshooting FHRPs and Performance Issues

Cisco TSHOOT 1.0: Troubleshooting FHRPs and Performance Issues Cisco 642-832 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0
An essential element in building highly available networks is the implementation of a First-Hop Redundancy Protocol (FHRP). FHRPs, such as the Hot Standby Router Protocol (HSRP), Virtual Router Redundancy Protocol (VRRP), and Gateway Load Balancing
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Building Lasting Customer-Brand Relationships

Building Lasting Customer-Brand Relationships
The focus of brand management today is on building lasting relationships between a brand and its customers. Effective brand relationship management involves knowing a brand's customers and being aware of their changing needs and behaviors. It also involves looking for new ways to deepen the attachment between a brand and its customers. This
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Customer Driven Process Improvement Basic Framework

...rect or indirect, gives an organization an opportunity to analyze its operations and processes to find ways to satisfy customers better and to develop a competitive advantage. This course describes these and other benefits and outlines a six-step framework for customer-focused improvement activities, which include identifying customer needs, translating those needs into process requirements,
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Customer Driven Process Improvement Identifying Customer Needs

Customer Driven Process Improvement: Identifying Customer Needs
Rapid change and intense competition mean that organizations have to establish and maintain a clear, consistent understanding of their customers' requirements, and then meet those requirements on an ongoing basis. Information about what customers need should drive strategy and core process improvements. But the first step in any
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The Accounting Cycle and Accrual Accounting

...izing, and presenting financial transactions. You need to analyze transactions before recording them in daily journals. Organizations use a variety of accounts, called general ledgers collectively, to record transactions in a number of business areas. A chart of accounts lists all these accounts in the general ledger. All individual accounts are then compiled, totaled and verified for
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Accounting Transactions and Books of Account

Accounting Transactions and Books of Account
Bookkeeping is a critical accounting activity that provides the solid foundation on which an organization stands. The correctness and integrity of the financial statements that an organization produces largely depend on the correctness and integrity of its bookkeeping activities. Journalization and posting to ledgers are the two core bookkeeping
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Identifying Resolving Windows 7 Application Issues

...un properly on Windows 7, but it is highly recommended to analyze application compatibility moving from Windows XP to Windows 7. A number of tools are provided to test, resolve, or work around program compatibility issues. This course outlines the most common Windows 7 features that can restrict software installation, which is sometimes intentional in enterprise environments as with the use of
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IT Strategy Essentials Creating an IT Strategy Plan

IT Strategy Essentials: Creating an IT Strategy Plan
Once you've identified the value IT brings to your organization and determined the level of alignment between the IT Department and business strategies, it's time to create an IT strategy plan. The plan provides a roadmap of the IT initiatives that create business value and align with business objectives. This course describes steps in
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The Fundamentals of Globalization Analyzing the Global Environment

The Fundamentals of Globalization: Analyzing the Global Environment
A global organization needs to be sensitive to the environmental factors that shape national and global markets. Awareness of conditions at national and global levels enables managers to respond appropriately to the constantly changing social, political, economic, and technological forces they will have to navigate.
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Using Tables Charts and Graphics in Word 2007

... of Microsoft Office Word 2007, you can format, sort, and analyze your data with ease. In Word 2007, you can insert a table by selecting its layout from a list of preformatted tables, or by selecting the number of columns and rows that you require. You can insert a table into your regular document layout, or you can nest it within another table for increased complexity. There may also be times
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Analyzing Data in Excel 2007

...you can interactively summarize data, making it easier to analyze and present the results. PivotChart reports provide a graphical view of PivotTable report data. Using Goal Seek and Solver enables you to retrieve required results from formulas by determining the data the formula requires. You can also use additional what-if analysis components, data tables and scenarios, to view how value
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Advanced Data Management in Access 2007

Advanced Data Management in Access 2007 Microsoft
You can use Microsoft Access 2007 to manage your data efficiently using advanced techniques. There are many advanced methods that can be used for modifying and enhancing tables, reports, queries, and forms in order to meet your business needs. This course explains and demonstrates retrieving and validating data, using subforms and subreports,
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SQL Server 2008 Database Monitoring and Performance

...ler enables administrators to use trace files and logs to analyze a database's performance. They can also use the Windows System Monitor to monitor SQL Server 2008 using counters, which monitor specific aspects of the server for performance issues. SQL Server 2008 includes the Activity Monitor, which provides an overview of the system's performance in real-time. And the Database Engine Tuning
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Gathering Performance Data in SQL Server 2008

...Server Profiler allows you to use trace files and logs to analyze your database s performance. The Database Engine Tuning Advisor allows you to analyze a database s workload and effectively configure the physical design structure of databases based on your analysis. SQL Server 2008 offers the ability to view the actual or planned execution plan for queries to ensure transactions are executed
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Implementing SQL Server 2008 Analysis Services Solutions

...take the vast amount of information in your databases and analyze it so that you can use the information to improve your overall business. This course will introduce you to SQL Server 2008 Analysis Services and look at the benefits your business can gain from it. It will also introduce the different types of analysis services solutions that can be implemented and how analysis services is
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Querying Cubes Working with Data Mining in SSAS

...rvices takes relational data and provides a robust way to analyze it in a meaningful way through MDX queries and data mining. This course will introduce the fundamentals of querying multi-dimensional data. It will introduce the MDX language which used to query multi-dimensional data. This includes a discussion on how to create a basic MDX query, how to establish a cube context, how to build
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Oracle Database11g Shared Pool Buffer Cache Tuning

...scusses the sizing of the buffer cache and using views to analyze the buffer cache, and briefly covers multiple pool management. The fundamental purpose of the shared pool is to serve as a metadata cache. This course explains how to diagnose and resolve hard and soft-parsing problems and shared pool fragmentation issues. It also discusses various methods of tuning the shared pool, including
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Oracle Dabase 11g Tape Vaulting Duplication Tuning

Oracle Dabase 11g: Tape Vaulting, Duplication & Tuning Oracle
Oracle Secure Backup uses a volume rotation policy to track a backup volume as it moves from its originating location to a storage location and is eventually recycled. This process is known as vaulting. This course covers configuring and using tape vaulting and a tape vaulting environment, viewing tape rotation reports, and
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Oracle Database 11g R2 Using Change Management Solutions

...la of Change Management. These consist of SQL Performance Analyzer, SQL Plan Management, and Database Replay. This course identifies each of these change management solutions and demonstrates how to use them to analyze SQL statements, test upgrades, and capture and analyze workloads. It is one of a series of courses in the SkillSoft learning path that covers the objectives for the Oracle exam
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SAP Customer Relationship Management CRM

...manage marketing, sales, and service campaigns as well as analyze related processes. SAP CRM supports the entire customer relationship cycle, beginning with customer contact, through to order fulfillment, customer service, and reporting. This course will focus on the marketing, sales, and service modules of SAP CRM and will introduce the learner to some of the basic features of SAP CRM. It also
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IT Project Management Essentials Monitoring Controlling IT Projects

...ance against the project plan. An IT project manager must analyze any variances from the plan and identify what actions may need to be taken. If project managers don't monitor their projects on a regular basis, they won't know which tasks are behind schedule or over budget, or what the issues or risks are. IT projects can be complex, with many variables, and it's important that project managers
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Basic Business Math Using Whole Numbers Decimals

Basic Business Math: Using Whole Numbers & Decimals
An understanding of basic mathematical principles is important for any businessperson. Math skills enable you to figure out resource requirements, estimate costs, work out average time spent on different activities, and calculate commission earnings. The ability to analyze and comprehend numbers is a vital skill for personal, as well as
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Evaluating Supplier Performance Managing Supplier Relationships

...tive purchasing personnel use key performance criteria to analyze and track their suppliers' performance. Analysis of supplier performance can help you ensure that your company is getting the best value and service from suppliers, and detect areas in which corrective action needs to be taken. Effective performance feedback is a key component of long-term supplier partnerships. This course
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From Online Training Directory
So You Wanna Be A Telecommuter



Learn from an expert how to analyze and evaluate the possibilities of working from home.
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So You Wanna Be A Telecommuter
Architecting Web Content (Master Class)-Self Directed


...on systems architecture is and what is involved, you will analyze the basic elements of effective Websites. After you know which elements should be included on a Website, you will learn how to manage the content of the site and how to make it highly usable and accessible. After this, you will learn how to improve your Website, you will examine some publishing guidelines, and you will look at
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LBD: Methods of Academic Assessment and Instruction


Focuses on the information teachers need in order to develop, analyze, and interpret tests for planning and monitoring instruction.
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Expert Certificate Course in Medical Coding


...ion. Background: Requires a strong clinical background to analyze the contents of medical records and candidates must be detail-oriented, analytical, and have exemplary organizational skills. Prerequisite is a medical background or a Medical Terminology Course (see this online catalog for additional course listings). Grades & Self Reporting: Four months to complete this course and take the
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How to Analyze a Film Self-Directed
...lessons. It is geared to teach the critical tools used to analyze films, breakdown how films work and determine how the cinema is both defined by and defines our society. This course will provide you with the skill-sets used by professional film critics and successful screenwriters to see the special qualities that are unique to film and learn the vernacular utilized to discuss films. The
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Intermediate XML: Creating a DTD


... those in the back of my book.
Learn to plan, write, and analyze the basic building block of XML, the Document Type Definition, which serves as the content model for dozens, perhaps thousands of XML documents.
You are creating a vocabulary of tags to be used by the writers of those documents, an explicit structure that will be relied on by a parser when it checks those documents for validity,
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Starting A Business?: How To Develop An Effective Business Plan



...analyze and sell an effective business plan for your company or organization.
This is not your ordinary "cook-book" workshop on Business Planning. Dr. Frank Leibold integrates solid business concepts he teaches MBA`s with invaluable tips he has acquired over 40 years of progressive executive business experience. He has developed and evaluated numerous plans, in a variety of industries, as a
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How to Critically Evaluate Your Business Plan
...s. We begin the Entrepreneurship curriculum by having you analyze a business plan, so you become familiar with the main issues involved in creating a successful plan. This will help you frame your own ideas in follow-on courses. The work you do here will prepare you for the next steps in the Entrepreneurship curriculum, which will help you solidify your own new business idea, write all sections
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Manufacturing Statistics Personal Training Library
...l process control concepts easy. Basic statistics used to analyze patterns of variations, the use of control charts, and measures of measures of process capability are covered in the course. (3 Units; 3 Assessments; Approximately 6 hours of training.) The Advanced SPC course will help you develop a comprehensive understanding of advanced statistical process control techniques. Training topics
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Six Sigma Green Belt Personal Training Library
...ning.) DMAIC teaches learners the DMAIC (Define, Measure, Analyze, Improve, Control) problem-solving process as well as tutorials on over 50 data collection and analysis tools such as Pareto diagrams, fishbone diagrams, and flowcharts to name just a few. (2 Units; 2 Assessments; Approximately 7 hours of training.) SPC Workout is a basic yet comprehensive course that makes understanding and
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Six Sigma Black Belt Personal Training Library
...t system analysis techniques including how to conduct and analyze GR&R (Gage Repeatability and Reproducibility) Studies. A GR&R is the accepted techniques for evaluating the level of variation in a measurement system and determining if the measurement system is acceptable for use. Measurement System Analysis covers techniques for analyzing the variation within a measurement system, determining
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Using Databases
This in-depth course will concentrate on addressing the needs of library professionals using electronic databases.
Using Databases This in-depth course will concentrate on addressing the needs of library professionals using electronic databases. As you progress through the course you will gain a general knowledge of the terminology used in online searching and develop the skills needed to analyze
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Lab Safety and Chemical Hygiene
In this course, you will learn about the requirements employers must meet to ensure a safe laboratory environment for their employees. It also walks you through creating an effective and comprehensive Chemical Hygiene Plan including basic components, general laboratory safety practices, facility and operation safety rules, chemical hazard identification, and other general safety topics that relate
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Understand Real Estate Finance: How to Work the Numbers on any Residential Deal--Instructor-Led
... A Trump IACET Accredited Course In this course, you will analyze the profit potential of two income-generating residential properties. There are three approaches to estimating the market value (or valuation) of a property: cost, comparable sales, and income.
This course will cover all three of these approaches, with an emphasis on the income capitalization approach.
The course is structured
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Instructional Design Series
...ill discover how to identify the need for instruction and analyze the content to be taught. Best practices for designing, planning, implementing, and evaluating instruction will help prepare the learner to create instructional programs. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Student has 1 year access to the
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Design a Winning Business Based on Your Idea--Instructor-Led
... action plan for realizing it, you must do the legwork to analyze and refine it. A scientist working in a laboratory will develop an idea?a hypothesis?about how something works. In order to determine whether or not his idea has merit, he will devise experiments to test the validity of his idea. The results of his experiments will confirm or deny his hypothesis, and will often reveal new ideas
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Design a Winning Business Based on Your Idea--Self-Directed
... action plan for realizing it, you must do the legwork to analyze and refine it. A scientist working in a laboratory will develop an idea?a hypothesis?about how something works. In order to determine whether or not his idea has merit, he will devise experiments to test the validity of his idea. The results of his experiments will confirm or deny his hypothesis, and will often reveal new ideas
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Microsoft Excel 2003 (Levels 1-2-3)
Our Excel 2003 gives you the comprehensive tools to create spreadsheets and share them on the Web for universal viewing and collaboration.
Microsoft Excel 2003 (Levels 1-2-3) Our Excel 2003 gives you the comprehensive tools to create spreadsheets and share them on the Web for universal viewing and collaboration. You`ll be able to easily analyze data with charts, Microsoft PivotTable views and
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Microsoft Excel XP Certification
Our Excel XP gives you the comprehensive tools to create spreadsheets and share them on the Web for universal viewing and collaboration.
Welcome to Microsoft Excel XP Certification Our Excel XP gives you the comprehensive tools to create spreadsheets and share them on the Web for universal viewing and collaboration. You'll be able to easily analyze data with charts, Microsoft PivotTable views and
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Sales Through Service Skills
...se the deal and take the extra step. It will also help to analyze what the customer wants and needs by combining active listening and effective questioning...so they can make a real difference to sales and customer loyalty. This course can be completed as quickly as you care to. Student is given 90 day access.
Sales Through Service Skills Sales through Service Skills equips participants with a
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Set Performance Expectations
...they contribute to objective setting. You will see how to analyze and evaluate good performance objectives; and you will see the value of linking performance standards to rewards (or to other consequences). This course can be completed as quickly as you care to. Student is given 90 day access.
Set Performance Expectations This course will help you see how to identify and set performance
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Understand Real Estate Finance: How to Work the Numbers on any Residential Deal--Self-Directed
... A Trump IACET Accredited Course In this course, you will analyze the profit potential of two income-generating residential properties. There are three approaches to estimating the market value (or valuation) of a property: cost, comparable sales, and income.
This course will cover all three of these approaches, with an emphasis on the income capitalization approach.
The course is structured
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Architecting Web Content (Master Class)
...on systems architecture is and what is involved, you will analyze the basic elements of effective Websites. After you know which elements should be included on a Website, you will learn how to manage the content of the site and how to make it highly usable and accessible. After this, you will learn how to improve your Website, you will examine some publishing guidelines, and you will look at
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From 123-CBT Computer Based Training
NET Solution Vision and Requirements
To establish the steps and techniques needed to define a solution vision and gather and analyze requirements
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NET Solution Vision and Requirements
Analyzing Cash Flow
Would a family survive if it didn't know where its available cash was coming from, how much cash it had to spend, or how to get more cash for its needs? If you answered no, you are right. Just like a family that has to understand cash issues for survival, a business also has to understand information about its usable cash in order to sustain its life. This course will teach you how to read, and
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Designing an Exchange 2000 Model
To explain how to analyze the design of an organization's administrative model and routing group topology
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Windows 2000 - Network Design Networking
To provide an overview of Windows 2000 networking services and to analyze and design a TCP/IP requirement and implementation strategy
more...
Windows 2000 - Network Design Addressing and Naming Services
To provide an overview of DHCP, DNS, and WINS services in Windows 2000 and to analyze and design a requirement and implementation strategy using these services
more...
Windows 2000 - Network Design Remote Access Services
To provide an overview of remote access in Windows 2000, and to analyze requirements and design an implementation/monitoring strategy for remote access
more...
Windows 2000 - Network Design Routing Technologies
To provide an overview of IP routing, multicasting, and Demand-Dial Routing in Windows 2000, and to analyze requirements and design an implementation/monitoring strategy for each service
more...
Windows 2000 - Network Design Remote Connectivity
To provide an overview of security and connection sharing in Windows 2000, and to analyze requirements and design an implementation/monitoring strategy for each service
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Managing Contingent Workers
Contingent workers (on-call workers, independent contractors, workers provided by contract firms, and temporary help agency workers) are different than permanent employees in their expectations, roles, commitments and legal status. That means you need to manage them differently than you do full-time, core employees. This course will examine various aspects of successfully managing contingent
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Legal Pitfalls Regarding Independent Contractors
Managing workers is a crucial component of your success as a manager. But not all workers are created workers. Some are employees, others are nonemployees, or independent contractors. This is an important distinction, because your company's obligations differ depending upon how workers are classified. Misclassification can result in stiff fines, penalties and back pay and benefit liability. This
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Developing Career Plans for Your Technical Professionals
Why should you be interested in career development for the technical professionals you supervise? Because it's good for them, good for your company, and good for you. One of your major challenges as a manager of technical people is retaining them. And you may also need to recruit technical people to fill higher-level positions in your company. This course will help you use career development as a
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Management Development for Technical Professionals
... to your efforts to become an effective manager. You will analyze the traits and skills you currently possess. Then you will determine which skills need enhancement and which skills require development. Various avenues for development will be presented ranging from on-line personality inventories to classes in the development of management skills. With this preparation, you will create an
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Communication Skills for Successful Management
Effective communication is a crucial component of your success as a manager. As a technical professional, you developed various communication skills that helped you to succeed. But, as a manager, you will need additional communication skills to be effective. This course will examine various aspects of successful communication strategies and skills. You will analyze the strategies of nonverbal
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Building Brand Equity
...se will answer each of these questions in depth. You will analyze the components of brand equity. You will utilize the psychology of a consumer's perceptions and apply helpful techniques to build your brand equity. Finally, you will construct a marketing support program with the aim of appealing to your consumers and improving their perceptions of your brand. This is all done in an effort to
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Managing the Creative Elements of Brands
... you do to stand out? This course is designed to help you analyze all the creative elements of a brand in order to help you build your company's brand equity. The first lesson in this course demonstrates how your brand can make a great impression on consumers. The next lesson shows you how to brand your products with the perfect name and logo. This course enables you to determine if a jingle,
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Financial Analysis for Successful Marketing
Whether you have a "head" for numbers, or a "dread" of numbers, no strategic marketing plan will be successful without a thorough financial analysis. The final course in this series takes a user-friendly, interactive approach to help you master the numbers game. You will analyze typical financial parameters associated with setting up a financial budget as part of an overall marketing strategy.
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The Role of Critical Thinking in Organizations
...olving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay attention and generate productive ideas. They are intellectually competent to chart new directions. This course introduces the basic
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Developing Fundamental Critical Thinking Skills
...rdless of position or industry, you do need to be able to analyze, reason, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental Critical Thinking Skills coaches you through the acquisition of an
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Implementing a Succession Plan Simulation
...ly skilled research and production staff to collate data, analyze markets, and write reports with extremely short turn-around times. More often than not, these studies are pre-marketed, so late deliveries or aborted projects can be quite costly. URG has experienced dramatic growth over the past three years. Through aggressive hiring, production staff has been increased by 50 . However, due to
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Choosing the Best Applicant
Making decisions is always difficult, and that applies particularly to choosing a new employee. This course will show you the most effective methods for evaluating and choosing the best applicants. It will show you how to analyze the information from the interview ? by working in a focused framework ? and how to compare candidates. You will examine and avoid the most common problems with decision
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Initiating a Succession Plan Simulation
...ly skilled research and production staff to collate data, analyze markets and write reports with extremely short turnaround times. More often than not, these studies are pre-marketed, so late deliveries or aborted projects can be quite costly. You are a VP and Principal Analyst for Pharmaceutical and Biotechnology Services. Two team leaders report to you: one responsible for the drug
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Understanding Processes
An automotive department has an excellent reputation, yet it receives numerous complaints about delays in repairs. When the sequence of activities in the auto repair process is mapped out, the problem is discovered. Surprisingly, it is due to an unnecessary paper shuffle between the auto shop and front office. This course shows you how to understand different types of processes, break a process
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The Principles of Financial Management
... largely non-financial--can use this tool to generate and analyze the financial information that is essential to decision making in business. Understanding the principles of financial management helps all managers, from line supervisors to senior executives, to use this tool more effectively to support the organization's goals. This course introduces non-financial managers to the principles of
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Financial Statements
Organizations use financial statements to report their performance and their financial condition to investors and lenders. Managers--including non-financial managers--can use these statements to understand how the organization is doing: Are any changes needed? Can the organization improve? How quickly is the organization growing in comparison with its competitors? Are there any financial danger
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Analyzing and Optimizing SQL Server 2000 Queries
To show how to analyze and optimize queries
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Performance Tuning Methodology and Tools in Oracle9i
To describe the methods and goals of database tuning and the utilities and tools used to analyze and tune an Oracle9i database
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Performance Metrics for an Inbound Call Center
The call center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze
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Access 2000 Expert
...board Forms Create A Switchboard Form 4. Sort, Retrieve & Analyze Data Sort Data Sort Records Sort Ascending & Descending Perform An Advanced Sort Find Data Find A Record Work With Filters What Is A Filter? Apply & Remove Filters Use Queries To Retrieve Data Use A Query Create A Select Query Apply Filters In A Record Set Create A Totals Query Create A Parameter Query Specify Criteria In
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Brand Management Developing a Brand Strategy

...a sub-brand. Given a scenario, analyze why your new product failed. Audience The target audience for this series is brand managers, product managers, and marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation
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Sales Skills Developing a Winning Strategy

...egy, you will learn how to research market conditions and analyze your competitors using a SWOT matrix. You will also learn the steps of the consulting strategy and what questions you should ask when planning solutions for clients. In addition, you will learn the steps to take to help clients find solutions to their needs. Learn To Complete a SWOT matrix.
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Strategic Management Analyzing Strategic Options

... performing a strategic audit, and use the SWOT review to analyze a company's situation. The program describes how to evaluate internal resources, capabilities, and core competencies, and analyze external factors, such as industry trends and competition. Learn To Identify reasons to conduct a strategic analysis. Recognize the
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Competitive Intelligence Analysis Dissemination

...w of the competitive intelligence (CI) process and how to analyze and distribute results in an organization. The program covers in detail how to ensure collecting accurate information and the available techniques for analyzing industry, market, and company information. It also covers the steps for distributing CI results, various methods of counterintelligence to protect an organization's
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Quality Management Quality Management Tools

...ent Tools offers the student an overview of tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams, interrelationship diagrams,
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Visual InterDev 6 0 Planning a Web Application

...n of this course, students will learn to plan a Web site; analyze the planning guidelines and the performance and maintenance factors that need to be considered while developing a web application; and identify the basic concepts related to Web application design.
L earn To:
Examine the key concepts involved in planning a Web site.
Identify the features of the various
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Windows 2000 Dir Services Infrastructure--Part 3 Physical Structure

...eplication performance. Configure the Network Monitor to analyze network traffic. Configure Replication Monitor to display replication traffic for a particular server. Unit 2: Sites and Replication Traffic Duration: 2 - 3 Hour(s) Identify the features of Active Directory sites. Identify the features of intra-site replication. Identify the features of intra-site replication
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Oracle Database 10g Administration Workshop II Part 3

...ures of the DBVERIFY utility.
Identify features of the ANALYZE command.
Identify features of the advisory framework.
Sequence the steps in an advisor tuning session.
Sequence the steps for creating a custom Automatic Database Diagnostic Monitor (ADDM) task manually.
Audience:
The target audience is Data Administrators, Technical Consultants, Support Engineers, and Sales
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Advanced Six Sigma The Improve Control Phases of DMAIC

...ctives:
Unit 1: Existing Processes: Improving
Analyze the iterative nature of the DMAIC model for a process.
Identify the impact of the Improve phase on a Six Sigma team.
Identify the impact of the Improve phase on customers.
Unit 2: Newly Improved Process: Controlling
Identify the steps to control a newly improved process.
Identify key concepts related to the
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Advanced Six Sigma The Measure Analysis Phases of DMAIC

...alysis tools.
Identify the statistical methods used to analyze a problem area.
Understand the significance of root-cause analysis in identifying real issues.
Audience:
This course is intended for individuals pursuing a Six Sigma Green Belt or Six Sigma team members within organizations that have implemented or plan to implement Six Sigma. It is recommended that individuals take
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Introduction to Data Warehousing

...ependent and dependent data marts.
Identify the need to analyze data requirements for the warehouse.
Identify the features of fact data.
Identify the features of dimension data.
Identify the features of reference data.
Identify the features of summary data.
Identify the features of metadata.
Identify the reasons for employing an enterprise model.
Identify the features of the
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Oracle SQL Tuning Tuning SQL and the Optimizer

...rameter.
Collect the statistics of a table by using the ANALYZE command.
Identify the guidelines for using histograms.
Collect histogram data for a specific column in a table.
Match the various join methods with the situation in which they are used.
Match the data retrieval methods available to the optimizer with their features.
Match the access path hints with the optimizer
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Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention

...e a tuning session, gather, view and edit the input data, analyze the collected data using rules, review tuning recommendations and implement tuning recommendations.
L earn To:
Determine an appropriate block size, optimize space usage within blocks, detect and resolve row migration and monitor and tune indexes.
Identify the SQL operations that require sorts, ensure that
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Excel 2000 Expert User

...data from a list; create and modify shared workbooks; and analyze data by using Data Map, Pivot Table, Data Table Scenario and Data Analysis tools. L earn To: Create and use templates. Retrieve, sort and manipulate data from a list. Create and modify shared workbooks. Analyze data by using Data Map, Pivot Table, Data Table Scenario and Data Analysis tools. C ontent Emphasis
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SQL Server 7 0 System Administration - Part 5

... attributes.
Identify conflict resolution attributes.
Analyze and label the components of the merge replication process.
Analyze and label the components of the snapshot replication process.
Analyze and label the components of the transactional replication process.
Analyze and label the components of various replication models.
Analyze and label the various types and models of
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Visual InterDev 6 0 Planning a Web Application

...n of this course, students will learn to plan a Web site; analyze the planning guidelines and the performance and maintenance factors that need to be considered while developing a web application; and identify the basic concepts related to Web application design.
L earn To:
Examine the key concepts involved in planning a Web site.
Identify the features of the various Microsoft
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Exchange Server 5 5 Design Implementation - Part 1

... core and additional components of the Exchange Server. Analyze the network and messaging needs of an organization to enable you to design a server, site and user placement plan for an organization. Identify the preparations required before the installation of Exchange Server 5.5. C ontent Emphasis Skills-Based A udience This course is intended for support professionals of
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NetWare Service and Support Upgrade - Part 5

...ver abends and lockups.
Identify the checks required to analyze the probable cause of a server abend or lockup.
Identify the possible solutions used for resolving server abends and lockups.
Match the debugging tools used for troubleshooting abends and lockups with their functions.
Match problems that cause server performance bottlenecks with the methods used to diagnose them.
Match
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CompTIA Server 2005 Server Maintenance Security

This course covers general information about securing the server room environment and troubleshooting. This course is divided into three units: Physical Housekeeping, Security, and Problem Determination and Troubleshooting. The Physical Housekeeping unit covers basics of maintaining server rooms. The Security unit covers securing the environment and recognizing environmental issues. The last unit
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Diversity Managing Diversity in the Workplace

...lture on individuals and organizations. They learn how to analyze and use models and skills for leading people toward using diversity as a source of competitive advantage. Learn To: Define diversity and its different facets. Identify business benefits of leveraging diversity. Identify aspects of culture that affect the workplace by using the lens model. Identify the three levels
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Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention

...e a tuning session, gather, view and edit the input data, analyze the collected data using rules, review tuning recommendations and implement tuning recommendations. L earn To: Determine the appropriate data block size. Optimize space usage within blocks. Detect and resolve row migration. Monitor and tune indexes. Recognize, diagnose, and resolve performance problems
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Windows 2000 Designing a Directory Server--Part 1 Naming Delegation Strat

...e in this series. Its focus is showing the learner how to analyze company's organizational requirements. It also covers how to design for the common architectural elements of Active Directory. It also covers the design considerations in relation to Naming strategy, Domain Name and DNS Naming. Finally, it covers the design principles behind the delegation of authority. L earn To:
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Windows 2000 Designing a Directory Server--Part 1 Naming Delegation Strat

...e in this series. Its focus is showing the learner how to analyze company's organizational requirements. It also covers how to design for the common architectural elements of Active Directory. It also covers the design considerations in relation to Naming strategy, Domain Name and DNS Naming. Finally, it covers the design principles behind the delegation of authority. L earn To:
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Windows 2000 Network--Designing Security Part 1 Sec Planning

...ailable to plan a secure enterprise network. Create and analyze the network security plan that is based on the business, organizational and technical factors. Identify how to plan a secure and effective strategy for creating security groups, delegating administration, and placing and inheriting security policies. C ontent Emphasis Skills-Based A udience This course is
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Windows 2000 Network--Designing Security Part 1 Sec Planning

...ailable to plan a secure enterprise network. Create and analyze the network security plan that is based on the business, organizational and technical factors. Identify how to plan a secure and effective strategy for creating security groups, delegating administration, and placing and inheriting security policies. C ontent Emphasis Skills-Based A udience This course is
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Windows 2000 Network--Designing Security Part 4 Sec Internet Access

Course Overview This is the fourth course in a five-part series of the Microsoft Windows 2000 Network - Designing Security curriculum which prepares participants for Microsoft Exam 70-220. This course provides participants with an opportunity to learn how to address security issues encountered when the public is allowed to access their network and security issues encountered when public networks
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Windows 2000 Network--Designing Security Part 4 Sec Internet Access

Course Overview This is the fourth course in a five-part series of the Microsoft Windows 2000 Network - Designing Security curriculum which prepares participants for Microsoft Exam 70-220. This course provides participants with an opportunity to learn how to address security issues encountered when the public is allowed to access their network and security issues encountered when public networks
more...
Windows 2000 Dir Services Infrastructure--Part 3 Physical Structure

...eplication performance. Configure the Network Monitor to analyze network traffic. Configure Replication Monitor to display replication traffic for a particular server. Unit 2: Sites and Replication Traffic Duration: 2 - 3 Hour(s) Identify the features of Active Directory sites. Identify the features of intra-site replication. Identify the features of intra-site replication
more...
Exchange 2000 Infrastructure Design--Part 1

...er. The focus of the course is showing the learner how to analyze company's organizational requirements. It is important to understand the design decisions in Active Directory that are specific to Exchange server. These decisions are based on an analysis of the organization's business structure and operations. This course deals with assessing your users' needs and your network needs. The
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IBM DB2 Universal Database V6 1--Fundamentals

...table statement. Identify characteristics of a trigger. Analyze data modification instructions to determine whether DB2 applies referential constraints given referential constraint definitions. Unit 3: Basic Structured Query Language Usage Duration: 2 Hour(s) Display data using a SELECT statement. Specify rows to be retrieved from a table given certain requirements. Apply DB2
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IBM DB2 Universal Database V6 1--Fundamentals

...table statement. Identify characteristics of a trigger. Analyze data modification instructions to determine whether DB2 applies referential constraints given referential constraint definitions. Unit 3: Basic Structured Query Language Usage Duration: 2 Hour(s) Display data using a SELECT statement. Specify rows to be retrieved from a table given certain requirements. Apply DB2
more...
SQL Server 2000 Design Implement Databases Part 4 Managing Indexes

...ell as learn how to optimize query performance and how to analyze queries. Learn To Identify the features of clustered indexes. Identify the features of nonclustered indexes. Retrieve information from the sysindexes table. Identify guidelines for creating indexes. Identify the considerations for creating unique indexes. Identify the considerations for creating composite indexes.
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Balanced Scorecard Corporate Strategy

The first course in the Balanced Scorecard series focuses on developing and formalizing strategy in an organization. This course explores why corporate strategy is important, the process of formalizing your corporate strategy, and aligning the organization to the strategy. Learn To: Identify the difference between strategic planning and operational efficiency. Identify the importance of
more...
Oracle9i Performance Tuning Optimizing Sorts Minimizing Contention

The content of this course includes details about each component of an Oracle database instance, such as data blocks, disks, memory, CPU, and dynamic views. Students learn about migration and chaining, reorganizing indexes, optimizing sort operations, tuning rollback segments, managing automatic undo, monitoring activities, implementing the Oracle shared server, and troubleshooting. Learn To:
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SAP R 3 v4 6 Financial Accountant

...e shown how to carry out G/L account postings, and how to analyze accounts at the item and balance level. Learn To: o Getting started with SAP R/3 4.6. o Starting the system and logging on. o Access options. o Basis. o Organization and general ledger accounts. o Integration in the R/3 system. o General ledger accounts. o Reference accounts. o Postings and account analysis.
more...
CompTIA Server 2005 Storage Arrays Install Planning

...n a Redundant Array of Independent Disks (RAID) array.
Analyze the Redundant Array of Independent Disks (RAID) level to be used in a given scenario.
Identify the key aspects of server clustering.
Identify the key aspects of Storage Area Networks (SANs).
Identify the key aspects of Network Attached Storage (NAS).
Unit 3: Installation Planning
Identify the key aspects of
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Creativity Innovation Thinking Creatively

...tify creative ideas as they occur. Analyze creative ideas to gauge their potential value. Employ strategies to persuade others to support ideas. Simulation Overview: In this simulation, you are meeting with your Marketing Manager. You want to discuss ideas to improve your department's ability in order to
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Financial Management Analyzing Financial Statements

...s. You will learn about ratio analysis, the tools used to analyze financial statements.
Learn To:
Identify the importance of financial analysis.
Identify types of financial analysis tools.
Identify types of liquidity ratios.
Identify key aspects of trend analysis.
Identify key aspects of benchmarking.
Identify types of warning signals in financial analysis.
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Financial Management Inventory Costing Depreciation

... which you will be given a scenario with certain facts to analyze inventory costing and valuation methods and inventory control systems.
Unit 3: Depreciation - Concepts and Methods (1 hour)
Identify key concepts of depreciation.
Match depreciation methods with their key concepts.
Match depreciation methods with their impact on the balance sheet and income statement.
My Call
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Financial Statements Reading Analyzing an Annual Report

...zing an Annual Report teaches the student how to read and analyze an annual report and its notes of disclosure. The program details the characteristics, users, and components of annual reports and notes of disclosure that will help the student understand why it is important to create, analyze, and comprehend annual reports. Learn To Select the purpose of
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Budgeting Creating Analyzing a Budget

...program includes a process for creating a budget, ways to analyze and compare budgets, and important guidelines to apply during the budgeting process. Learn To List the five purposes of budgeting. List the various types of budget. List the steps of the budgeting process. Identify the elements of a successful budget. Identify five methods for analyzing budget information.
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Effective Presentations Planning a Presentation

...ow to determine realistic presentation objectives, how to analyze your audience, and how to use supporting materials effectively. In addition, you will learn how to organize your presentation clearly and successfully incorporate visual aids into your presentation. Learn To Identify the six common types of presentations. List three
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Organizational Communication Communicating in the Workplace

Organizational Communication: Communicating in the Workplace is designed to help students understand how communication flows within an organization, how networks develop, and what roles individuals fulfill in an organization. The program also gives students guidelines for applying technology to organizational communication. By applying the guidelines, students will be able to communicate
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Interviewing Skills Preparing for an Interview

...ing special skills and types of interviews.
Be able to analyze aspects of your organization, such as jobs within it and the culture.
Create success factors and define the job and culture.
Understand how to plan interviews.
Audience:
The target audience for this course is primarily managers who want to learn how to prepare effectively for interviews. The audience can include
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Recruiting Retention Staffing Your Organization

...tcomes of human resource planning. Analyze workplace strengths, weaknesses, opportunities, and threats. Identify the five steps in human resource planning. Identify two techniques of determining future human resource capabilities. Use the five steps for creating a human resource plan.
more...
360-Degree Feedback Implementing a 360-Degree Program

...s for providing and receiving feedback, as well as how to analyze 360-degree feedback results, develop an improvement plan, and present 360-degree feedback results. Learn To Sequence the steps for creating a 360-degree feedback questionnaire. Identify the methods for collecting 360-degree feedback.
more...
Six Sigma Deploying Six Sigma

...eople before then helping the learner to define, measure, analyze, improve and control the selected process. It also looks at process capability studies and how they should be directed. Learn To Identify guidelines for Six Sigma projects. Identify steps for choosing a Six Sigma project team. Identify the
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Business Problem Solving Critical Thinking Info Analysis

...ying the information in this program, you will be able to analyze the reasoning and conclusions of others, perform both qualitative and quantitative analyses, and develop your creative thinking. Learn To Avoid errors in reasoning. Correctly calculate a pay back period. Apply the three outcomes
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Delegation The Delegation Process

...r at Icon International. You have been looking at ways to analyze tasks and appoint delegates. Anna has offered to test you on these areas before you put them into practice. Unit 2: Briefing (0.5 - 1 hour) Identify guidelines for preparing a brief. Identify different parts of a brief. Identify steps for securing
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Essentials of Management Negotiating Skills

...s and limits for the negotiation. Analyze whether to reveal your limits. Simulation Overview: In this simulation you will be meeting with a sales representative from a leading provider of computer software. You want to establish a relationship with their company and negotiate a short-term agreement for the installation and customization of
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Value Chain Management Managing a Value Chain

...Value Proposition (0.5 - 1 hour) Analyze costs. Identify steps involved in analyzing competitors. Apply ways to gain cost advantage. Identify ways of creating buyer value. Identify steps to develop a value proposition strategy. Identify ways to use the Web
more...
Conducting Meetings Managing a Meeting

... the process for making decisions. Analyze a situation properly. Generate options using a variety of techniques. Select the best option for the situation. Implement the option successfully. Simulation Overview: You will be meeting with a team of managers and
more...
Change Management Managing Change

...y the steps of the change process. Analyze a change situation. Prepare a plan for change. Implement a change. Monitor the progress of a change. Simulation Overview: In this simulation, your Director of Marketing is being promoted and the Marketing Manager has
more...
Managing Change Implementing the Change Process

...l manner. You will learn the processes you must follow to analyze a situation, prepare a plan for change, implement action, and monitor the progress of a change. Learn To Develop a change vision. Prepare a plan for change. Analyze a change situation. Implement a change. Audience
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Project Management Project Scope Management

...to develop a scope management plan, and the techniques to analyze scope definition. You will also learn the importance of a Work Breakdown Structure (WBS), including concepts, design procedures, and the outputs resulting from the WBS creation process. Finally, you will learn how to verify and control the scope of a project.
Learn To:
Understand Scope Management and its role in the
more...
Project Management Project Risk Management

...of risk planning and identification.
Understand how to analyze project risk.
Understand how to respond to, monitor, and control project risk.
Audience:
The target audience for this course is individuals interested in the profession of project management. This includes, but not limited to project managers, program managers, project team members, members of a project management
more...
Team Participation Decision Making in Teams

...e idea has been presented to implement a better system to analyze the return on investment from the company's advertising. Unit 3: The Consensus Process (0.5 - 1 hour) Identify four tasks that prepare teams to use consensus. Describe how to create a consensus-oriented atmosphere. Apply the six steps of the consensus
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Virtual Team Mgmt Developing Virtual Teams

...k for virtual team operations. Analyze the preparation needs of various virtual team members. Audience The target audience for this series is managers who are responsible for teams that include virtual members. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English
more...
Project Teams Applying Team Building Techniques

Project Team Management: Team Building Techniques offers the student information required to improve communication in a project team setting. The program covers guidelines for expressing yourself assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings. Learn To Identify guidelines for expressing yourself clearly.
more...
Windows 2000 Planning Implementing Active Directories - Part 2

...to Performance Monitor. Configure the Network Monitor to analyze replication traffic. Configure Replication Monitor to display replication data. Unit 3: Sites and Replication Traffic Duration: 2 Hour(s) Identify the features of Active Directory sites. Identify the features of intra-site replication. Identify the features intra-site replication topology. Identify the features of
more...
Wndows NT Server 4 0 Enterprise Curriculum

...ecks and resource implications in different environments; analyze network traffic; analyze and optimize the client initialization traffic and client-to-server traffic; analyze and optimize Windows NT 4.0 server-to-server network traffic to establish an effective enterprise network; identify the network generated in various scenarios in a Windows NT 4.0 environment; identify the troubleshooting
more...
Windows NT Server 4 0 Network Analysis and Optimization - Part 1

...ltidomain enterprise environment.
L earn To:
Analyze network traffic in a Microsoft Windows NT environment.
Be introduced to Microsoft Network Monitor, a Windows NT network traffic data capturing and analyzing tool.
Analyze and optimize the client initialization traffic in a Windows NT environment.
Analyze and optimize the client-to-server traffic in a Windows NT
more...
Windows NT Server 4 0 Network Analysis and Optimization - Part 2

...ltidomain enterprise environment.
L earn To:
Analyze and optimize Windows NT 4.0 server-to-server network traffic to establish an effective enterprise network.
Identify the network traffic generated in various scenarios in a Windows NT 4.0 environment.
C ontent Emphasis
Skills-Based
A udience
This series is intended for IT professionals who will be
more...
Windows 2000 Designing a Network Infrastructure--Part 1 TCP IP Addressing

...te TCP/IP with the existing WAN in a specified scenario. Analyze a specified TCP/IP strategy to integrate TCP/IP with the existing WAN on the basis of business requirements. Identify the functions of the DHCP service on a network. Identify the guidelines for integrating the DHCP service in a routed environment. Identify the guidelines for selecting an appropriate disaster recovery strategy.
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Windows 2000 Designing a Network Infrastructure--Part 1 TCP IP Addressing

...te TCP/IP with the existing WAN in a specified scenario. Analyze a specified TCP/IP strategy to integrate TCP/IP with the existing WAN on the basis of business requirements. Identify the functions of the DHCP service on a network. Identify the guidelines for integrating the DHCP service in a routed environment. Identify the guidelines for selecting an appropriate disaster recovery strategy.
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Windows 2000 Designing a Network Infrastructure--Part 3 WANS

... RRAS implementation decision to achieve business goals. Analyze the ability of an RRAS network design to achieve business goals. Identify the benefits of implementing RADIUS. Identify the appropriate decision to optimize RADIUS security in a specific situation. Match RADIUS availability guidelines with their benefits. Match RADIUS performance guidelines with their benefits. Identify the
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Windows 2000 Designing a Network Infrastructure--Part 3 WANS

... RRAS implementation decision to achieve business goals. Analyze the ability of an RRAS network design to achieve business goals. Identify the benefits of implementing RADIUS. Identify the appropriate decision to optimize RADIUS security in a specific situation. Match RADIUS availability guidelines with their benefits. Match RADIUS performance guidelines with their benefits. Identify the
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Windows 2000 Designing a Network Infrastructure--Part 4 Implementation

...xy Server will be presented. Learn To: o Identify and analyze appropriate strategies for managing and optimizing the DHCP service to meet various business requirements. o Identify and analyze appropriate strategies for managing and optimizing WINS to meet various business requirements. o Identify and analyze appropriate strategies for managing and optimizing the DNS service to meet
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Windows 2000 Designing a Network Infrastructure--Part 4 Implementation

...xy Server will be presented. Learn To: o Identify and analyze appropriate strategies for managing and optimizing the DHCP service to meet various business requirements. o Identify and analyze appropriate strategies for managing and optimizing WINS to meet various business requirements. o Identify and analyze appropriate strategies for managing and optimizing the DNS service to meet
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Windows 2000 Upgrading from Windows NT 4 0--Part 1

... performed prior to upgrade. Learn To: o Identify and analyze the types of migration. o Identify and evaluate the system requirements, application compatibility, security implications, and network services for migrating to Windows 2000. o Identify and plan the current environment for migrating to Windows 2000 and develop a recovery plan. Audience In addition to the principal audience
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Windows 2000 Upgrading from Windows NT 4 0--Part 1

... performed prior to upgrade. Learn To: o Identify and analyze the types of migration. o Identify and evaluate the system requirements, application compatibility, security implications, and network services for migrating to Windows 2000. o Identify and plan the current environment for migrating to Windows 2000 and develop a recovery plan. Audience In addition to the principal audience
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Windows 2000 Instalation Config Admin --Part 8 Security Considerations

...y using the Security Configuration and Analysis snap-in. Analyze security configuration by using the Security Configuration and Analysis snap-in. Configure system security by using Security Configuration and Analysis snap-in. Apply security settings to a domain by importing a security template into a Group Policy object. Identify the Account policy settings that can be the cause of a
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Windows 2000 Instalation Config Admin --Part 8 Security Considerations

...y using the Security Configuration and Analysis snap-in. Analyze security configuration by using the Security Configuration and Analysis snap-in. Configure system security by using Security Configuration and Analysis snap-in. Apply security settings to a domain by importing a security template into a Group Policy object. Identify the Account policy settings that can be the cause of a
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IBM DB2 Universal Database V6 1--Fundamentals

Course Overview This course will provide both database administrators and application developers with the broad foundation skills and knowledge needed to be successful with IBM DB2 Universal Database (UDB) V6.1 in a UNIX, Windows, or OS/2 environment. This course will teach students the basic concepts of DB2 UDB V6.1, creating and accessing database objects, basic Structured Query Language
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IBM DB2 Universal Database V6 1--Fundamentals

...table statement. Identify characteristics of a trigger. Analyze data modification instructions to determine whether DB2 applies referential constraints given referential constraint definitions. Unit 3: Basic Structured Query Language Usage Duration: 2 Hour(s) Display data using a SELECT statement. Specify rows to be retrieved from a table given certain requirements. Apply DB2
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IBM DB2 Universal Database V6 1--Administration

...fied privilege. Set access to objects given a scenario. Analyze the security system catalogs to determine the privileges a user holds. Identify the events that the DB2 audit facility can capture. Match the data placement objects with their descriptions. Construct a table space using the CREATE TABLESPACE statement. Choose the required number of containers given a scenario. Construct a
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IBM DB2 Universal Database V6 1--Administration

...fied privilege. Set access to objects given a scenario. Analyze the security system catalogs to determine the privileges a user holds. Identify the events that the DB2 audit facility can capture. Match the data placement objects with their descriptions. Construct a table space using the CREATE TABLESPACE statement. Choose the required number of containers given a scenario. Construct a
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IBM DB2 Universal Database V6 1--App Development

... variables to change data within a specific application. Analyze the content of host variables to determine whether a column contains null values. Identify situations in which to use cursors in an application that contains embedded SQL. Code a statement that uses a specific type of cursor to manipulate data using embedded SQL. Code a positioned update using embedded SQL. Match SQLCA
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IBM DB2 Universal Database V6 1--App Development

... variables to change data within a specific application. Analyze the content of host variables to determine whether a column contains null values. Identify situations in which to use cursors in an application that contains embedded SQL. Code a statement that uses a specific type of cursor to manipulate data using embedded SQL. Code a positioned update using embedded SQL. Match SQLCA
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Operations Management Fundamentals of Operations Management

...lation, you will meet with Nancy Hurst and Dean Kramer to analyze the production process of Icon a a s Flex line of modular office furniture. Over the past six months, production costs for the Flex line have increased by 22 percent, a disturbing number considering no major changes to the process have been made. As Director of Operations, you are meeting with Nancy and Dean to examine the
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SAP R 3 QM Master Data Analysis

...n. In the second unit, the learner will see how to how to analyze inspection lots and quality notifications, evaluate vendors and to determine on-time delivery performance and quantity reliability. Learn To: o QM Inspection Processing. o Basics of QM in Materials Management. o Variants in QM. o QM Inspection Completion. o Inspection Lot Completion. o Quality Notifications.
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Excel 2003 Expert Part 2

...atch, and Data Validation. To analyze and project data in Excel. To modify default Excel settings. To modify toolbars, menus, and workbook properties. To create, edit, and run a macro. Audience The target audience will range from new users to power users. It is expected that the
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Organizational Behavior The Organizational System

...tion. Perform an interview to analyze a job's design. Determine the most appropriate method of job redesign for an employee. Implement one method of job redesign for an employee. Identify the elements of workspace design that affect organizational behavior.
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Advanced Six Sigma Your Role as a Green Belt

In Advanced Six Sigma: Your Role as a Green Belt, you will learn how the role of a Green Belt fits into the context of a Six Sigma initiative, including the specific relationships you will maintain with persons in other key Six Sigma roles. You will also learn what overall expectations your organization will have of you as a Green Belt, both as a Green Belt leading your own team or supporting a
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Quality Management - Quality Management Tools
Quality Management: Quality Management Tools offers the student an overview of tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams,
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Six Sigma and Critical Customer Requirements
Mark Twain once said, "Everybody talks about the weather but nobody does anything about it." Unlike the weather, serving customer needs is something companies actually can do something about. Quality Function Deployment (QFD) is a systematic process for motivating a business to focus on its customers. In a Six Sigma?? environment, such a focus is central to success. In this course, you'll learn
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Scoping the Six Sigma Project
Six Sigma?? Black Belts are called upon to solve problems that have no known solutions. This is a risky endeavor. Yet Six Sigma deployment has a track record of success. One of the keys to its success is proper project scoping. No one wants to try to do it all with a single opportunity. Six Sigma projects need to be selected mindfully and scoped appropriately. Yet, without known solutions,
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Six Sigma DMAIC Analyzing the Data
There's one thing that doctors, mechanics, and detectives sometimes share in common--getting to the source of something that's gone wrong in a system. Things go wrong in business systems too, and to get at the source of the problem, you have to dig down deep. This course is all about making sure Six Sigma Green belts and team members dig deep enough, to where the solutions are simplest. In order
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Analyzing Requirements Using Models
There are various types of solution development methodologies that a business analyst must consider when modeling software or business systems. These approaches include business process, object-oriented, and structured analysis methodologies. Though the decision of which methodology to use depends on the culture and standards of the organization, a business analyst can only properly represent the
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Refining and Documenting Requirements
... and usage of a solution to a business problem, they must analyze and document the requirements. To do so, they must compile accurate definitions and descriptions of the solution to allow the project team to correctly implement it. This course will examine how to refine user and functional requirements, quality of service requirements, assumptions, and constraints for analysis. It will also
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Six Sigma DMAIC Analyzing the Process
...(or consistency) for your product or service, you have to analyze and "map" the process to eliminate any defect from the system. Mapping the process that creates the defects--for example, a cup of coffee that's "off" in flavor or temperature--and analyzing it, is the focus of this course. Specifically, the course offers methods for Six Sigma Green Belts and team members to put simple flowcharts
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From Learn Skills
Microsoft Excel 2010



This is an introduction to Excel 2010, comprising of in depth modules covering Excel 2010. You will explore the Excel 2010 interface and learn to enter, edit and format data and use Microsoft Excel formulas and functions to calculate and analyze numeric data.
This e-learning course is suitable for self paced learning, distance learning and blended learning. This is an online training course and
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Microsoft Excel 2010
From Michael Management Corporation
SD110 - Credit Memo Processing


...gement.
Course Goal:
- Create credit memo requests
- Analyze pricing & release request
- Create credit memos
- Message output, document flow
Type: Hands-on End User course
Release: ECC 6. 0
Audience:
- End users
Prerequisite:
- Basic SAP skills (SAP101)
- Basic Sales & Distribution skills (SD101)
- A general understanding of logistics terms
Exam & Certificate:
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SD110 - Credit Memo Processing
From Requirements Solutions Group
How to Write Effective Business Requirement Statements

This online, self-paced course teaches business analysts and subject matter experts (SME) how to express business needs in simple, complete, well-structured, and focused requirement statements. Your business requirements, stakeholder requirements, solution requirements, and transition requirements are not well-expressed until they communicate in terms that the intended audience can interpret as
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From B. F Environmental Consultant Inc
Six Sigma Training Certification - Black Belt





The Black Belt training program integrates online learning with hands-on data analysis. The course material provides an in-depth look at the DMAIC problem-solving methodology, as well as deployment and project development approaches. The course flow follows the DMAIC methodology, with the appropriate tools and concepts taught at each stage of project deployment.
Black Belt candidates generally
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Wind Energy Training Program and Wind Energy Assessments




Wind energy and alternative energy training program using distance learning approach. The online wind energy courses offer an affordable means of gaining a strong background and understanding of wind energy systems, conducting wind energy assessments/ audits, a review of wind energy technology, and utility, municipal, and project wind energy applications. These courses presents the types of wind
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From Software Training Academy, Inc
Developing Java Web Services

...he standard mappings between WSDL, XML Schema and Java.
Analyze Java domain models and identify the useful JAX-RPC types.
Add a SOAP interface to an existing Java Web application by generating SOAP messaging code using JAX-RPC tools.
Build a Java Web service based on an existing WSDL document.
Build a Java Web-service client based on a WSDL document.
Describe the relationship between
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Developing Web Services with WebLogic TM

...this course addresses both possible development paths and analyzes their relative advantages.
Students learn various intermediate and advanced JAX-RPC features under WebLogic in the final chapters of the course: developing services as EJBs; managing SOAP headers using JAX-RPC message handlers; creating and reading SOAP attachments; asynchronous SOAP messaging using JMS; and Web-service
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From Corexcel
Introduction to Business Statistics


The online course, Introduction to Business Statistics, covers the role statistics plays in the business world. Increasing your ability to collect, organize, and analyze data will help you make more effective decisions. Also, you will learn techniques that can help any manager who is responsible for accounting, sales, management, marketing, or other business functions.
Target Audience: This
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PMP 4 - Project Time Management


...ou will become more familiar with various methods used to analyze and calculate project time estimates, including ways to estimate the duration of activies.
This course contains video segments of project management professionals who offer advice and best practices about how to become a more effective project manager. By submitting a question via the course's Ask the Expert link, you get
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Medical Terminology


This is a fully accredited, self-paced online Medical Terminology course. Students learn medical terminology through a combination of anatomy and physiology, word building principles, and phonetic "sounds like" pronunciations. Mastery of key concepts is encouraged with full-color art, animations, and audio playback. The course contains multiple exercises, games, quizzes and tests to reinforce
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From Serebra Learning Corporation
CIW Security Professional Part 5: Intrusion Detection and Threat Analysis


This is the final course in a five part series that teaches students how to automate intrusion detection, how to conduct a log analysis, and how to analyze the results of a security audit and implement solutions to problems identified by the audit.
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NET Solution Vision and Requirements
To establish the steps and techniques needed to define a solution vision and gather and analyze requirements A wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions
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Framing the Problem
When you frame a picture, you intend for the viewer to examine everything within that border. Problem framing is similar in that you must not only consider what objectively makes up the problem itself but also what subjective tendencies influence your view of the situation. This course is designed to help you effectively frame problems so that you're sure your line of sight is aimed straight
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Win2000 Netwk Sec Design Analyzing an Org Sec Reqts
...analyze an organization's business models, processes, organizational structures, and IT management structure. You will learn the various network roles and responsibilities and will analyze the impact of security design on an organization. After learning about the different types of network security risks, you will learn to plan secure boundaries through firewalls and firewall components, such
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Microsoft Excel 97 Intermediate
...work with formulas and functions, automate tasks, use and analyze list data, enhance charts and worksheets, and work with Excel and the Internet. Performance-based Pre- and Post-Assessments create a custom course path for each learner covering only the topics not yet mastered. A searchable index and online glossary make the CBT a great reference tool long after course completion. This course is
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Microsoft Excel 97 Advanced
This highly interactive CBT contains five units that cover advanced Excel skills. Through step-by-step instruction within a realistic simulation of Microsoft Excel 97, students learn how to perform "what-if" analysis, create PivotTables, exchange Excel data with other programs, control worksheet properties and calculations, and program with Excel. Performance-based Pre- and Post-Assessments create
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Upper Layer Protocols
This WestNet e-Learning module briefly highlights some common processes found above the Transport Layer in the protocol suites.
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Launching Successful On-site and Virtual Teams
One factor that defines team success is the way in which a team is launched. Quickly moving an on-site or a virtual team into high-performance mode takes planning, strategizing, and a seamless launch. In this course, you'll learn techniques for setting up a successful team that can be applied to an on-site or a virtual environment. First, you'll learn strategies for selecting high-performing team
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Conducting Effective Sales Research Meetings
Researching your target accounts is important for understanding your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together in strategic account sales (SAS) research meetings.
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Delivering High-Impact Sales Presentations
The most important meeting you'll have with your client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic account sales (SAS) approach--presentation.
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Delivering High-impact Territorial Account Sales TAS Presentations
In this course, you'll learn about the third major component of the territorial account sales approach--presentation. Your presentation is the most important meeting you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of hard work, so when you make your sales presentation, you want it to
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Planning Your Field Sales Approach
What factors mark the difference between mediocre and great field sales performance? One characteristic of highly effective field sales representatives is their ability to efficiently plan their sales approach for both existing customers and prospects, as well as managing their time and territories effectively. Planning Your Field Sales Approach provides practical tools for determining call and
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Field Sales Foundations
Many field sales representatives are set loose on their assigned territories armed only with a few sales tips and some information about the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales Foundations introduces you to the
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Sales The Selling Cycle


The Selling Process: The Selling Cycle, is the fourth of sixteen courses in this curriculum. After the completion of this course you will be able to list the steps in the selling cycle, match the steps in the selling cycle to the buyer-focused selling model, calculate the key ratios in the selling cycle, and analyze the key ratios in the selling cycle. The PrimeSales curriculum engages sales
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Call Center Operations Workforce Management
This course describes forecasting, scheduling, occupancy and staffing principles, and explains their impact on the life of an agent and the success of a call center. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers.
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The Contact Center and Technical Support Agent
In the last few years, organizations have realized that it is easier to generate revenue from an existing customer base than to find new customers. Retaining customers has become paramount, and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as
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Technical Support Essentials
These days, technical support agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to
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Technical Support Agent Survival Skills
Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills. Technical Support Agents seeking to acquire new skills or improve the
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Performance Metrics for an Inbound Call Center
...ceive the best service possible. But where do you look to analyze performance? Is performance quantifiable? Yes it is Call center performance metrics outlines the path to improved operations. This course will explore the full range of call center performance metrics. It will look at where the metrics come from, what they reflect on, and how they can be analyzed to improve performance. This
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Bridge The Expectations Gap
You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how
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Discovering What Your Customers Want
The data are in, and there's no doubt about it: The return on customer loyalty goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics. When customer satisfaction programs begin with a survey, and not a plan, the
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Developing Customer Satisfaction Surveys
By the time most people have the chance to develop their first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a GIGO (Garbage In/Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art. In this course, you'll learn to use the principles of survey design
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The Client-Consultant Relationship
Getting to know your clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization,
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Essentials of External Consulting
You may already have a reputation as something of an area specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role. What do external consultants really do? Although they may work in a variety of disciplines,
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