Online Analyzed eLearning Training

Closing Executive-level Sales Simulation ...accounts. You have previously identified, researched, and analyzed a promising potential client, MicroGalaxy Inc. They currently use your company for their direct marketing efforts. MicroGalaxy's electronic component supply business is growing so fast that they're having trouble keeping up with fulfillment. Now you are close to closing the deal. This simulation requires you to negotiate the more...

Performance Metrics for an Inbound Call Center The call center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze more...

Measuring Team Performance Survey for Accurate Data This course describes the elements of a survey that gathers data that is objective, easily analyzed, and meaningful. Professionals who want to collaborate more effectively within a group. more...

Analyzing Process Capability Process capability is determined by a range of variables including people, machines, materials and measurements. The cumulative result must be quantified numerically to determine current performance and project future potential. To do so requires a knowledge of control limits, specification limits, capability indices, and the difference between short- and long-term variability. This course teaches more...

Lean Value ...tomer-driven value is not a new activity. You've probably analyzed processes, conducting customer surveys, and used audits to determine what customers want. Yet, according to lean thinkers these techniques don't go far enough. They still departmentalize the value concept. Lean experts propose a more holistic view of value that stretches beyond organizational boundaries and stream from more...

Customer Focused Management ...es for incorporating customer service principles are also analyzed. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Qua Corporate directors of quality, quality managers and executives involved with quality at the organizational or more...

Continual Quality Improvement ... along with ongoing internal audits, provide data that is analyzed to guide both corrective and preventive improvements to an organization's work flow processes, products, and services. These guidelines also help to identify and segregate nonconforming products before they reach the customer. This course is designed for all quality assurance stakeholders responsible for implementing processes more...

Microsoft SMS 2003 The Pre-planning Phase To describe the planning elements that need to be analyzed in preparation for SMS 2003 installation Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning and deploying Microsoft Systems Management Server 2003 more...

Analyzing Requirements and Resources for Microsoft Exchange 2000 Server To identify what company requirements and resources need to be analyzed before a messaging solution can be designed Students preparing for Microsoft Exam 70-225 Designing and Deploying a Messaging Infrastructure with Microsoft Exchange 2000 Server, IS administrators, network administrators, IS consultants, and staff involved in the support of IS systems who wish to attain an understanding of the more...

OS 390 REXX Programming Fundamentals ...ilities for receiving arguments and returning results are analyzed. REXX instructions and interfaces used to read and write information from disk files are also examined. In addition, the Program Stack, buffers, and the use of REXX instructions to control data movement onto and off of a Program Stack are explored. Students will be able to develop a REXX program that accepts arguments on more...

OS 390 REXX Program Development ...ilities for receiving arguments and returning results are analyzed. REXX instructions and interfaces used to read and write information from disk files are also examined. In addition, the Program Stack, buffers, and the use of REXX instructions to control data movement onto and off of a Program Stack are explored. Students will be able to develop a REXX program that accepts arguments on more...