Instructor Led And Customer Training

IPC-610 An industry-consensus program that includes training and certification, based on the IPC-A-610, is available to your company. This certification will demonstrate your commitment to customer requirements and greatly assists any company dedicated to ISO-9000 or other quality assurance initiatives. IPC-A-610, "The Acceptability of Electronic Assemblies", is the most widely used standard  more...

ISO 14001 PREPARE FOR ISO ENVIRONMENTAL REGISTRATION. A company review, comparing ISO 14001 environmental requirements to the QMS (Quality Management System). STM auditor will review documentation, interview employees, etc. to assess if ISO principles are understood and put in practice. A formal report will be submitted within 2 business days to assist management alignment of the organizationa ™s  more...

Iso 9001-2008 ISO PRE CERTIFICATION AUDIT AND REPORT A company review, comparing ISO requirements to the QMS (Quality Management System). STM auditor will review documentation, interview employees, etc. to assess if ISO principles are understood and put in practice. A formal report will be submitted within 2 business days to assist management alignment of the organizationa ™s procedures and practice.  more...

ESD 2020 STM offers both a 3 hour class, an onsite ESD audit and gap analysis, and ESD 2020 Certification Preparation. PREPARATION FOR ESD 2020 Certification: Audit and training performed at your site. Gap analysis report drafted and delivered within 2 business days. Following the requirements found in ANSI/ ESD S20. 20. To become ANSI/ ESD S20. 20 certified (aka "registered") the customer  more...

Certified Administration and Office Management Professional Define and understand the role of the office manager/administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Discover communication strategies needed for carrying out responsibilities in an effective manner. Develop a service  more...

Maximizing Organizational Communication Identify the framework of interdepartmental communication. Understand the importance and practice of excellent internal customer service. Take a proactive approach in simplifying the work processes and flow between work units. Remove interdepartmental communication barriers and resolve conflict. Develop a plan for enhancing organizational communication.  more...

Advanced Customer Service Develop objectives and programs to maximize customer satisfaction. Supervise the design, implementation and analysis of customer satisfaction surveys. Conduct customer segmentation exercises and create relevant strategies. Control the service aspect of the department through well chosen KPIs. Use customer complaints as a springboard for service improvement.  more...

Certified Customer Service Professional Understand the importance of a customer service culture in a competitive environment. Analyze basic behavioral patterns of different customer personalities and the best way to deal with them. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Define the process of managing a customer complaint system. Discuss and practice the techniques of effective  more...

Excellence in Customer Service Address the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Agree on a strategy to recover from major setbacks and regain the loyalty of customers. Deliver better, faster service and increase customer satisfaction. Recognize the signals of customer irritation and how to respond appropriately  more...

Implementing and Managing a Customer Complaints System Understand the concepts and importance of customer feedback. Map the flow of customer feedback in an organization. Design a customer feedback system to enhance organizational performance. Assess and audit complaints systems. Improve existing systems and benchmark against world class standards.  more...

Inventory Planning and Stock Control ...bjectives of inventory management and its impact on costs and customer service. Perform proper classification of inventory and use best practices for item specification/cataloging. Use forecasting techniques to predict demand and better manage lead times. Identify the optimum ordering quantity and determine safety stocks and reorder points. Conduct cycle counts, improve inventory record  more...

Certified Lean Principles Practioner Understand lean concepts and importance for organizations. Identify typical process waste in organizations and the importance of removing such waste on organization's profits, competitive edge, and customer satisfaction. Recognize how lean concepts can directly address the elimination/reduction of operating costs, cycle time, and non value-added activities. Develop an effective lean  more...

Certified Six Sigma Practitioner Define and understand Six Sigma and why it is necessary to sustain business improvement. Apply the DMAIC problem solving method. Discover the role of Six Sigma in customer service and continual improvement. Help to Implement and deploy Six Sigma (Yellow belt level). Understand organization readiness to start a Six Sigma project.  more...

Re-engineering Your Organization A Road Map to Business Process Improvement Understand the terminology and benefits of Business Process Re-engineering (BPR). Distinguish between analysis from a functional view and a process view. Build an understanding of the approach and techniques to apply when processes need to be re-engineered. Maximize customer satisfaction by matching process design to customer needs. Redesign workflow and structure successfully within  more...

Total Quality Management TQM Tool Box for Continual Improvement Realize the importance of quality models. Understand various quality concepts. Understand TQM philosophy. Apply TQM improvement tools to enhance customer satisfaction and improve processes within their organizations. Gain an understanding of other widely used improvement methodologies.  more...

Advanced Selling Skills Identify their market and its main players. Conduct a SWOT analysis to enable them to properly position their products/services. Respond to customer needs in order to adapt their selling approach to those needs. Provide advanced selling knowledge and skills for dealing with customer objections. Gain awareness of professional behavior during all phases of the sales call. Explain how to  more...

Certified Sales Professional Become one of the top 20 of sales people by improving their personal attitude, skills, and knowledge. Apply a structured and tested sales process to maximize every sales opportunity. Use appropriate questioning techniques and listening skills which will lead to a reduced level of objections and an increased level of sales. Make presentations that meet both organization objectives and the  more...

Creative Retail Selling and Visual Merchandising Develop the necessary competence and attitude to maximize sales and create long-term customer loyalty. Understand customer behavior in a retail environment. Use practical selling skills to guide their customers through a defined customer decision process. Ensure a positive shopping experience. Generate outstanding customer service.  more...

Customer Loyalty Strategies and Measurement Improve customer satisfaction, retention, loyalty and measure them in a meaningful and systematic way. Include a profitability dimension to any customer loyalty strategy. Plan, manage and analyze impactful customer satisfaction surveys. Define customer segments, profiles and models for maximum strategic as well as tactical impact. Create Customer Value Propositions that work.  more...

Customer Relationship Management CRM Strategic Roadmap Articulate why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers. Determine the uses and objectives of a CRM system. Recognize best practices in implementing a CRM strategy. Apply CRM for improving marketing, sales, customer service, and customer contact. Use Social CRM to drive collaboration among salespeople to increase their  more...

Key Account Management Establishing Profitable Customer Relationships Improve margins and make more profits. Prioritize efforts for maximum results. Develop a sales plan for each strategic (key) account to fully satisfy client needs and maximize customer value. Lead the buying process and close more sales. Maximize human capital utilization. Identify, evaluate and prioritize opportunities for business and relationship development.  more...

Power Selling Identify the behaviors and skills of a successful sales professional. Describe different types of selling models. Prospect and conduct a powerful sales call. Use a customer centered selling approach to provide value. Choose a closing technique to earn the business. Manage the customer relationship on an ongoing basis. Develop an action plan to apply new skills.  more...

Retail Management Oversee store operations, supervise employees and manage inventory. Understand customer behavior in a retail environment. Develop successful sales plans to grow store profitability. Ensure a positive shopping experience. Use proper merchandising and promotional strategies to improve sales performance and customer loyalty.  more...

Materials and Supply Chain Management ' This program is designed for Those involved in any or all functions of materials management who are concerned with successfully providing acceptable customer or user service at a minimum cost; also, for anyone who needs to know more about the role of materials management. This program is worth 25 NASBA CPE?s. Define the objectives and functions of materials management (purchasing, stock  more...

Retail Management ' This program is designed for Retail senior managers to discover the various traits of successful retail management through actual case studies and industry best practices that showcase the required skills and strategies. This program is worth 25 NASBA CPE?s. Oversee store operations, supervise employees and manage inventory. Understand customer behavior in a retail environment. Develop  more...

Total Quality Management TQM Toolbox for Continual Improvement ' This program is designed for Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performance. This program is worth 25 NASBA CPE?s. Understand the importance of quality models. Understand TQM philosophy. Learn to use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations.  more...

Six Sigma Fundamentals ' This program is designed for Managers, supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement. This program is worth 25 NASBA CPE?s. Define and understand Six Sigma and why it is necessary to sustain business improvement. Understand and apply the DMAIC problem solving method. Understand the role of Six Sigma in  more...

Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...

Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...

Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...

Implementing and Managing a Customer Complaints System This program is designed for Staff members who deal with customers feedback. Customer service staff or team members who are working to develop effective customer feedback systems. This program is worth 25 NASBA CPE s.Understand the concepts and importance of customer feedback.Understand the flow of customer feedback in an organization.Learn to use customer feedback to enhance the organization s  more...

The Customer Service Mindset This program is designed for All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPE s.Analyze basic behavioral patterns of different customers personality profiles.Practice the skills for dealing with customers and handling their complaints.Understand the concept of service mindset and ways of  more...

The Customer Service Mindset Objectives: By the end of the program, participants will be able to: Analyze basic behavioral patterns of different customers' personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand the concept of service mindset and ways of developing it within their organization.  more...

Customer Service Excellence: How to win & keep customers Objectives: By the end of the program, participants will be able to: Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting them. Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.  more...

CPSM Certification Bridge Exam Preparation Course For those with the Certified Procurement Manager (CPM) designation, this 2-day course prepares participants for success on the Bridge Exam of the Certified Professional in Supply Management offered by the Institute for Supply Management. CPSM Certification Courses - CPSM Bridge Exam 2-Day Review For Bridge Exam a I passed the CPSM Certification Tests in less than 30 days using the  more...

CPSM Exam Prep for Exam 2 - Effective Supply Management Performance This 1-day course prepares participants for success on Exam #2 of the Certified Professional in Supply Management Program offered by the Institute for Supply Management. The course covers forecasting, logistics, materials and inventory management, organization assessment, planning, product development, project management, and quality. Each of these areas enables effective management of the supply  more...

Selling for Results - Skills and Strategies - Customized Sales Training We have over 20 years experience supporting businesses that want to: Develop a Sales Culture Enhance their Sales Process Improve the Skills of their Salespeople Develop Strong Sales Managers Deepen Existing Customer Relationships through Cross Selling and Up Selling Meet Growth Goals by Acquisition of New Customers Our comprehensive solutions include consulting with management  more...

Customer Service Training Skills This program is custom designed to meet the following business goals: *Exceed customer service expectations *Reduce the number of supervisory transfer goals *Develop professional consistency in leaving voicemails, responding to voicemails, writing email *Develop a customer focused approach to putting customers on hold and transferring calls *Increase opportunities for first point of  more...

A Supervisor Quick Start Workshop Topics include (1) The New Role of the Supervisor, (2) Effective Coaching Techniques and (3) Delegating to Manage Time, Develop Employees and Motivate Staff. Effective supervision can reduce employee turnover, reduce business expenses, create customer satisfaction and improve team performance !  more...

Professional Customer Service Skills Our customized training programs help businesses: Increase first point of contact problem resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction to reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and  more...

Communications and Customer Relations Our customized customer service training programs help businesses achieve the following goals: Increase first point of contact resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction Reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The  more...

Customer Service Training Improving your customer service is the most economical way of obtaining higher sales. This seminar workshop will train your personnel to strive for a higher level of customer satisfaction.  more...

International Trade Promotion Marketing 2 ...tion to Gain Customer Insights Marketing Information and Customer Insights Assessing Marketing Information Needs Developing Marketing Information Marketing Research Analyzing and Using Marketing Information Other Marketing Information Considerations Module 7- Understanding Consumer and Business Buyer Behavior Consumer Markets and Consumer Buyer Behavior  more...

Telephone Etiquette Training The way your staff handles phone calls is critical to your company's success. How well your personnel entertains the call may help close a sale or offend a customer if not done well. This seminar-workshop on telephone communication skills will provide the proper training so that your staff will know what to say and how to say it positively to your valued callers.  more...

Comprehensive Real Estate Management ...-line staffa ™? - Who has customer/ client-relation and customer/ client-relation responsibility? - Value of front-line staff to organisational effectiveness; - Features of a Client-Driven Organisation - Internal & External Factors Influencing Client Behaviour - Client Motivation - Responsibility of the service provider/ goods retailer, and manufacturer under The Supply of Goods and  more...

Evaluating the Performance of Industrial Investments The Contents, Concepts and Pertinent Issues of the course: 1.) General Concepts for Understanding Business Performance - Rate of Return on Investment (ROI) - Operating income - Minimum acceptable income - Residual Income - Product innovation and leadership - Primary Cost Drivers - Critical Success Factors - Corporate Performance Measurement - Integrating Strategic Planning, Budgeting  more...

Telecommunication Systems Contents, Concepts and Issues Fundamentals and Voice Over IP - The Transition to Digital - Analog Signals-Slower, More Prone to Errors - Digital Signals - Adding Meaning to Signals-Codes and Bits - A Byte = A Character - Baud Rate Versus Bits per Second-Electrical Signal Rates Versus Amount of Information Sent - Codes-Adding Meaning to Bits - Measuring Speed  more...

Managerial Facilitation of Value-Added Customer Service Excellence Course ...About Your Clients - Who Has Customer/ Client Relation And Customer/ Client Relation Responsibility? - Maintaining A Generalised Client Information System - Dealing With Sensitive Situations: Confidentiality VS Disclosure 3. DEALING WITH AN IRATE CLIENT: UNDERSTANDING CLIENTS FRUSTRATION - Improving Worker-Client Relation - Dealing With a The Irate Customer/ Client. -  more...

Human ResourceTraining and Development Management THE PROGRAMME: Week # Module Title Objectives Contents 1 . Human Resource Planning By the conclusion of the established learning activities, delegate will be able to: a Determine the factors influencing human resource planning a Suggest the importance of human resource planning in organisation management. a Illustrate the significance of effective human resource. a Determine the  more...

Modern Marketing in a Consumer-Lead Environment ... wants - View quality from the perspective of clients and customers - Evaluate existing marketing strategy, from the perspective of their effectiveness in our current economic climate - Draw on recent research findings with respect to changing client and customer values - Suggest, with supporting evidence, the reasons associated with clients and customersa ™ a shifting  more...

Managing Individuals and Groups in an Organisation The details of the modules: 1.) Team Dynamics: Empowering High Performance Groups OBJECTIVES: - Be aware that teams cannot perform effectively unless they understand team dynamics; - Demonstrate their understanding of the their role in the management of teams in organisation; - Exhibit a good knowledge of the finer-points of team-decision-making; - Demonstrate that their inter-personal  more...

Managing Individual Performance The details of the modules: 1.) Human Resource and Performance Management OBJECTIVES: - Locate performance management in an appropriate context - Discuss the factors that are associated with poor performance - Exhibit their ability to take appropriate measures to improve individual and team performance - Establish and monitor targets - Determine the resources necessary to  more...

Organisation and Management an Introduction The details of the modules: 1.) Fundamentals of Organisational Analysis OBJECTIVES: - Distinguish between formal & social organisations - Distinguish between business and non-business organisations - List at least three characteristics of a formal organisation - List the key features of a collegia - Distinguish between power and authority - Distinguish - Between social & business  more...

Training Needs Analysis Determining Training Needs Seminar Contents, Concepts and Issues - Rationale For and Definition of Training Needs Analysis (TNA) - Organisational Training Needs Analysis - Subsystem Training Needs Analysis -Individual Training Needs Analysis - Approaches, Methods and Techniques of Training Needs Analysis. - Approaches to and Methods of Training Needs Analysis - Approaches to Training Needs Analysis  more...

Training Expenditure or Investment Training Needs Analysis Costing Budgeting For Accelerated Rate of Return Seminar Contents, Concepts and Issues - Organisational Control - Organisational Control Systems - Operational Control - Loading a - Sequencing - - Detailed Scheduling: a) Other control mechanism include: b) Inventory control c) Cost control d) Quality control - Budgeting As an Control Mechanism - Budgeting and the Controlling of  more...

Talent Management The details of the modules: 1.) Fundamentals of Talent Management OBJECTIVES: - Demonstrate an understanding of the bases of organisational talent management - Determine the role that might be identified as talent management positions - Assume the correct perimeters within which the psychological contract will be applied - Make assumptions regarding the perceptions and expectations of  more...

Strategic Management Accounting Incorporating Balanced Score Card PROGRAMME OBJECTIVES: Participants gain the insights they need to win in the global marketplace. Key subjects that the seminar addresses include: - Relevant information for strategic decision making - Management use of advanced and strategic management accounting information - Strategic planning for business success - Cost management and Strategy - Different Approaches to  more...

SAP and Joint Venture Accounting Training methodology The seminar provides the conceptual framework and theoretical background to some key areas of financial management and decision making, which are put into a real world context by providing a practical a toolkita ™ of financial techniques. It includes many worked examples and case studies of real companies relating to each of the topics covered. Delegates are therefore  more...

Modern Quality Systems and ISO 9000 ...neral Regulatory Quality Requirements - Enhancing client and customer satisfaction, - Towards Continuous Quality Improvement - ISO Quality Principles a. Principle 1 Client or Customer focus b. Principle 2 Leadership c. Principle 3 Involvement of people d. Principle 4 Process approach e. Principle 5 Systems approach f. Principle 6 Continuous improvement g. Principle 7 Factual  more...

ISO 9000 Quality Systems ...ents - Exhibit an understanding of how to enhance client and customer satisfaction - Exhibit an understanding of the processes involved in continuous quality improvements - Explain at least five of the eight ISO quality principles - Name the constituents of ISO 9000: 2000 series - Demonstrate a significant grasp of the ISO 9000 quality standards, as it pertains to different industry  more...

Corporate Governance and Strategic Management ...ich the organisation is accountable to its clients/ users and customers, their expectations, and the effort the organisation can make to meet their expectations, so as to avoid negative consequences of any deficiency - Provide the rationale for the organisationa ™s accountability to its creditors, their expectations, possible negative consequences for non-compliance, and the steps that  more...

Client or Customer Care ...line staffa ™? 2. Who has customer/ client-relation and customer/ client-relation responsibility? 3. Value of front-line staff to organisational effectiveness; 4. Features of a Client-Driven Organisation 5. Internal & External Factors Influencing Client Behaviour 6. Client Motivation 7. Responsibility of the service provider/ goods retailer, and manufacturer under The Supply of Goods  more...

MSc Human Resource Training and Development Management A. Semester 1 A. 1 OBJECTIVES: A. 1. 1 Human Resource and Personnel Management By the conclusion of the established learning activities, delegate will be able to: - Demonstrate understanding of distinction between personal management and human resource management. - Indicate the significant aspects in development of human resource management and personal management. -  more...

Human ResourceManagement a Practitioners Approach The Objectives of the course: MODULE 1.: Human Resource and Personnel Management - Demonstrate understanding of distinction between personal management and human resource management. - Indicate the significant aspects in development of human resource management and personal management. - Demonstrate an appreciation of important of welfare in the development of personal management and human  more...

Text Analytics World Topics & Case Studies a March 6-7, 2012 in San Francisco Text Analytics World Topics & Case Studies a March 6-7, 2012 in San Francisco Text Analytics World San Francisco 2012 (tawgo. com) is the business-focused event for text analytics professionals, managers and commercial practitioners. This conference delivers case studies, expertise and resources to leverage unstructured data for business impact and deploy the latest text analytics technology.  more...

Predictive Analytics World, April 25-26, 2012 in Toronto Predictive Analytics World, April 25-26, 2012 in Toronto (www. pawcon. com/ toronto/ 2012) is the business event for predictive analytics professionals, managers and commercial practitioners, covering today's commercial deployment of predictive analytics, across industries and across software vendors. The conference delivers case studies, expertise and resources to achieve two objectives:  more...

Predictive Analytics World, March 4-10, 2012 San Francisco Predictive Analytics World, March 4-10, 2012 in San Francisco (www. pawcon. com/ sanfrancisco) is the business event for predictive analytics professionals, managers and commercial practitioners, covering today's commercial deployment of predictive analytics, across industries and across software vendors. The conference delivers case studies, expertise and resources to achieve two objectives:  more...

Predictive Analytics World for Government Sept 12-13 in Washington DC Predictive Analytics World for Government, Setpember 12-13, 2011, in Washington, DC (pawgov. com), is the first vendor-neutral predictive analytics conference for the government, designed to help agency managers understand how they can apply predictive analytics to more effectively and efficiently accomplish their mission. Predictive Analytics World for Government delivers predictive  more...

Value Stream Mapping Course Description: Value stream mapping is a valuable tool used to create value and eliminate MUDA (waste). The value stream map is the most important tool used to make sustainable progress in reducing waste. This workshop will allow participants to create a value stream map and learn to use it to differentiate between value and waste and to get rid of the waste. The value stream map lets you  more...

Comptia A The CompTIA A Certification course is the first step in the preparation for a career as an entry-level information technology (IT) professional or personal computer (PC) service technician. The course will present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, upgrade, repair, configure,  more...

Customer Service Via Phone and Email You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative. Upon successful completion of  more...

E-Commerce Strategy A-Z Day 1 of the course is designed to provide the student with a basic understanding of some of the fundamental concepts related to E-Commerce. On Day 2, students will learn how to plan and develop an E-Commerce small business. During this course students will be provided with the information necessary to complete the following objectives: Discuss customer relationship management, enterprise  more...

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ITIl V3 SS Training In Bangalore Contact Service Desk1800-200-2003 QLogy wishes you a Joyous and Prosperous New Year. QLogy has a credit of introducing offers every year. This New Year, QLogy offers you never before discounts on its training services across India. We strive hard to provide much better offers and discounts to all our customer base and here comes the never before offer for the year 2012. Please find below the details of the OFFER 2012 OFFER  more...

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ITIL V3 Foundation Training At Bangalore - Contact Service Desk1800-200-2003 QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and tools for Service Management, Project Management, CRM and other important processes for an organization. This  more...

ITIL 2011 Foundation Training QLogy Call Us 1800-200-2003 QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and tools for Service Management, Project Management, CRM and other important processes for an organization. QLogy  more...

Supplier Identification This 1-day Supplier Identification focuses on the process by which suppliers are found to support the organization's requirements, as well as how to narrow the list of potential suppliers to only those who are best-in-class. Participants will learn to determine when supplier identification activities are required; define customer requirements and be able to take advantage of supplier capabilities  more...

Customer Service Skills This 2-day Customer Service Skills program is highly interactive and participants will learn the importance of a customer-focused attitude, building relationships, and using positive language, voice/tone, projection, posture, and gestures. The organization's mission will be covered, and the keys to customer service will be employed. Hands on exercises will be used to demonstrate the appropriate  more...

Warehousing and Materials/Inventory Management During this 3-day program participants will learn how to measure and evaluate warehouse operation performance to improve warehouse efficiency and personnel productivity. Topics include customer service, warehouse operational requirements; inventory management; warehouse transactions; receiving procedures; materials handling and storage; warehouse efficiency and layout; performance measurement;  more...

FREE CRM Workshop at Pune India a Know CRMa is an intensive short duration workshop where we dona ™t just talk about CRM concepts but how they can be implemented usefully in your day to day operations. CRM consultants will share their knowledge and experience with you and help you understand the components of an effective CRM solution through guided demonstrations of Oracle CRM On Demand.  more...

Siebel CRM 80 Essentials Siebel CRM 8. 0 Essentials What you will learn: Siebel Essentials is a comprehensive, technical course designed for implementation team members involved in the installation, configuration, or administration of Siebel CRM applications. The course provides students with information about Siebel CRM applications architecture, functionality, and configuration. Through hands-on labs, course  more...

Fundamentals for Business Analysts Siebel 80 ...e Siebel Web architecture a Control access to views and customer data in a Siebel application a Create a company structure a Use Siebel Tools to examine object definitions a Describe how business and UI layer objects can be modified to meet user requirements a Use Siebel Workflow, Assignment Manager, and Task UI to meet user automation requirements a Design  more...

Siebel CRM Guidelines and Case Study for Business Analysts What you will learn: This course allows participants who attended Siebel Fundamentals for Business Analysts to practice the exploration skills they learned in a real-world case study implementation. This course provides participants with an implementation methodology that guides them through each stage of the project. Please note that completion of both courses is required for Siebel Business  more...

Unclaimed Property Reporting Benefits strong Unclaimed property - what's it all about? Find out how to comply with state laws and prevent costly state audits. /strong How does your company account for uncashed payroll and accounts payable checks? How does your company handle aged customer credits? Do you have unclaimed dividends, gift certificates or unidentified remittances that have not been claimed by the owner? These  more...

World Class Customer Service Providing world class service shouldna ™t be an impossible questa or a personal ordeal. Like an athlete constantly in training, or a musician perfecting an instrument, you need to develop, evaluate, pace, and manage yourself as well as your performance. That means work, but it also means celebrating a job well done. How you feel about yourself and the job you are doinga whether you love it  more...

Customer Service Professional Course 100: The Customer Service Professional Providing world class service shouldna ™t be an impossible questa or a personal ordeal. Like an athlete constantly in training, or a musician perfecting an instrument, you need to develop, evaluate, pace, and manage yourself as well as your performance. That means work, but it also means celebrating a job well done. How you feel about yourself  more...

Creating Customer Loyalty Creating Customer Loyalty is a one day training program that transforms the way professionals see opportunities for customer service. Creating Customer Loyalty is based on the premise that EVERYONE is our customer; and both internal and external customers need to be satisfied. To truly serve, one must first become more intensely self-aware and then heighten onea ™s ability to notice their  more...

How To Write A Response-Producing Sales Letter ...est for the rights to use it with his company s employees and customers.) Program includes - 1. Attention-grabbing Thank-You Letter. 2. The feel good Ask For The Referral Letter. 3. The no buyer s remorse After The Sale Follow-Up Letter. 4. (2) No special reason Customer Appreciation Letters. 5. The buck stops here President s Welcome Letter. 6. The get valuable feedback  more...