Online And Soft Skills eLearning
And Soft Skills Training Provider? - Tell us about your Training!
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Online Training Directory
Soft Skills Using MS Office Applications
This course uses Microsoft PowerPoint, Word, and Outlook 2000 in order to teach the students presentation, business writing, and time management skills. Students will learn the basic elements for each of these courses, and will be provided with a foundation on which to build their skills.
This course uses Microsoft PowerPoint, Word, and Outlook 2000 in order to teach the students presentation,
more...
Soft Skills Using MS Office Applications
This course uses Microsoft PowerPoint, Word, and Outlook 2000 in order to teach the students presentation, business writing, and time management skills. Students will learn the basic elements for each of these courses, and will be provided with a foundation on which to build their skills.
This course uses Microsoft PowerPoint, Word, and Outlook 2000 in order to teach the students presentation,
more...
Time Management
The bottom line in many organizations is productivity. If you find yourself overwhelmed, working too many hours, or running behind, you may have room to improve your approach to time management. This course will give you an overview of the top issues related to managing your time effectively at work. You will learn ways to streamline your daily work along with skills that can help you to get more
more...
Work-Life Balance
There are a number of historical, societal, and workplace factors that can cause employees to have difficulty maintaining balance in their lives. In this course, you will learn concrete ways to identify areas of imbalance in your work/personal life as well as best practices techniques to achieve more balance in life. As an extra added bonus, when you enroll you will be given up to one year
more...
Customer Relations
Organizations today are competing for consumers, so assuring that customers have a positive experience is a key aspect of any company ™s performance. This course highlights how customer relations relates to the bottom line, gives an overview of some common pitfalls in customer relations, and addresses concrete techniques to use with customers.As a extra added bonus, when you enroll you
more...
Working with Difficult People
This course shows you how to identify and to manage a common issue at work - difficult people. You will learn about the people, situations, and interactions that can result in having a difficult time at work. The information presented in this course covers new ways to think about how to deal more effectively with difficult people and situations at work - by changing your thinking and trying some
more...
FMLA: What Supervisors Need to Know
Family structure and parental roles have changed a lot over the past fifty years, and so have the laws about when employees can take time for their families. This course gives you an overview of what supervisors need to know about the Federal Family Medical Leave Act (FMLA) including how it affects organizations as well as how to implement it. You will gain valuable information on qualifying
more...
EEOC & ADA: What Supervisors Need to Know
Discrimination is an issue that has profound ethical, legal, and personal implications for any organization. This course discusses the types of employment discrimination including Title VII of the Civil Rights Act, Equal Pay discrimination, Age discrimination and the provisions of the Americans with Disabilities Act (ADA). Armed with this information, you will be better able to identify and to
more...
FLSA: What Supervisors Need to Know
Compensation for the work you do is very likely to be a key part of what takes you to the office each day. This course gives you a basic overview of the Fair Labor Standards Act (FLSA), which sets standards for the basic minimum wage and overtime pay. The FLSA affects most private and public employment settings, and requires employers to pay covered employees who are not otherwise exempt at least
more...
Valuing Diversity in the Workplace
In today ™s increasingly diverse workplace, recognizing and valuing diversity has never been more important for an organization ™s success. The differences and similarities that we experience. The key to valuing differences is to be appropriate about recognizing them so that they don ™t hold us back from performing at the highest level possible. In this course, you will learn
more...
Effective Communication in the Workplace
This course gives an overview of verbal and nonverbal communication at work. You will learn about how communication works, how it can break down, and how you can improve the likelihood that you can be more effective in your interactions at work. A key aspect of this course is the use of interactive exercises that involve learning more about active listening and explaining yourself effectively at
more...
From 123-CBT Computer Based Training
Strategies for Facilitating Critical Thinking
"Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined
more...
Strategies for Facilitating Critical Thinking
"Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined
more...
Call Center Mgt Managing Motivating Your Staff
Call Center Management: Managing and Motivating Your Staff gives the student information about turnover and training as well as processes for reducing turnover and training effectively. The program also gives the student a process for managing employee stress as well as guidelines for motivating and communicating with employees. Additionally, the program provides students with processes and
more...
Call Center Management: Managing and Motivating Your Staff gives the student information about turnover and training as well as processes for reducing turnover and training effectively. The program also gives the student a process for managing employee stress as well as guidelines for motivating and communicating with employees. Additionally, the program provides students with processes and
more...
Lotus Domino R5 Development Part 3 Creating User Interfaces
Course Overview This is the third course in a nine part series for webmasters, application developers, and graphic designers that will introduce Notes/Domino features, web-specific tasks, and basic system administration tasks to be up on the web quickly and to use Domino to create Web sites and Web applications. At the completion of this course, students will learn how to create UIs by using
more...
Course Overview This is the third course in a nine part series for webmasters, application developers, and graphic designers that will introduce Notes/Domino features, web-specific tasks, and basic system administration tasks to be up on the web quickly and to use Domino to create Web sites and Web applications. At the completion of this course, students will learn how to create UIs by using
more...
From Learn Skills
Creative Problem Solving
The Creative Problem Solving title is a series of ready
to deliver courses that will give you a basic framework
for problem-solving and decision-making in today's
business environment.
more...
Creative Problem Solving
The Creative Problem Solving title is a series of ready
to deliver courses that will give you a basic framework
for problem-solving and decision-making in today's
business environment.
more...
Business Communications
Communication is the exchange of thoughts or
information using speech, signals, writing or behaviour.
The Business Communications title is a series of ready
to deliver courses that introduce how such exchanges
take place in a business environment
more...
Communication is the exchange of thoughts or
information using speech, signals, writing or behaviour.
The Business Communications title is a series of ready
to deliver courses that introduce how such exchanges
take place in a business environment
more...
Customer Service and Consulting
This title offers a series of ready to deliver topics
covering the basics of serving customers and
consultative selling. The consultative approach
combines interpersonal skills with expertise in product,
service and support to provide a professional, relevant
and personalised service.
more...
This title offers a series of ready to deliver topics
covering the basics of serving customers and
consultative selling. The consultative approach
combines interpersonal skills with expertise in product,
service and support to provide a professional, relevant
and personalised service.
more...
Internet as a Business Tool
The Internet can save you time and money, and it can
make you time and money. Whether you own a
business or work for one, being able to use the Internet
effectively is critical. This title offers two ready to deliver
courses covering the basics of how you can use the
Internet for selling, researching and communicating in
business.
more...
The Internet can save you time and money, and it can
make you time and money. Whether you own a
business or work for one, being able to use the Internet
effectively is critical. This title offers two ready to deliver
courses covering the basics of how you can use the
Internet for selling, researching and communicating in
business.
more...
Time and Stress Management
This title offers a series of three ready to deliver courses
that will help you to identify, understand and handle
stress, as well as reduce pressure by better managing
your time.
more...
This title offers a series of three ready to deliver courses
that will help you to identify, understand and handle
stress, as well as reduce pressure by better managing
your time.
more...
Your Personality at Work
This title offers a series of ready to deliver courses that
will teach you that it is easier to inspire people to share
your vision and goals when you understand both their
and your own personality type and interests
more...
This title offers a series of ready to deliver courses that
will teach you that it is easier to inspire people to share
your vision and goals when you understand both their
and your own personality type and interests
more...
Change Management
Properly managing these changes is vital for achieving a successful transformation from how things are to how things should be. Change management plays an important role in any organisation since the task of managing change is not an easy one. When we say managing change we mean to say that making changes in a planned and systemic fashion. With reference to the IT projects we can say the change in
more...
Properly managing these changes is vital for achieving a successful transformation from how things are to how things should be. Change management plays an important role in any organisation since the task of managing change is not an easy one. When we say managing change we mean to say that making changes in a planned and systemic fashion. With reference to the IT projects we can say the change in
more...
Continuous Improvement to Systems and Processes
Although it may sound like an exhausting and neverending
struggle, continuous improvement is actually
about instituting processes and work practices that will
direct the evolution of your organisation.
more...
Although it may sound like an exhausting and neverending
struggle, continuous improvement is actually
about instituting processes and work practices that will
direct the evolution of your organisation.
more...
Effective Project Management
Project Management is the application of knowledge,
skills, tools and techniques to a broad range of activities
to meet the requirements of the particular project.
more...
Project Management is the application of knowledge,
skills, tools and techniques to a broad range of activities
to meet the requirements of the particular project.
more...
Effective Workplace Relationships
The skills related to communication, getting along with
others, and resolving interpersonal problems in the
workplace will draw from your experience outside of the
workplace.
more...
The skills related to communication, getting along with
others, and resolving interpersonal problems in the
workplace will draw from your experience outside of the
workplace.
more...
Leadership and Motivation
To compete in today's business environment, it is vital that all employees are working to their potential. Motivating an employee is a complex process. It requires an understanding of the needs, wants and expectations of that employee - in short, the psychological contract. This course offers a comprehensive introduction to leadership and the steps one must take to become an effective leader. In
more...
To compete in today's business environment, it is vital that all employees are working to their potential. Motivating an employee is a complex process. It requires an understanding of the needs, wants and expectations of that employee - in short, the psychological contract. This course offers a comprehensive introduction to leadership and the steps one must take to become an effective leader. In
more...
Managing Quality Customer Service
Organisational focus on customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is only through customer alignment that the organization is on track toward a single, shared vision of customer focus and customer value; a vision that
more...
Organisational focus on customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is only through customer alignment that the organization is on track toward a single, shared vision of customer focus and customer value; a vision that
more...
Managing Teams
An important organising structure, teams support integrated decision making and provide complex problem resolution using multi-disciplinary input. This course provides in depth training in all aspects of modern workplace teams including the key concepts underlying teams, the various roles and relationships within teams, the practical aspects of operating teams and group dynamics.
more...
An important organising structure, teams support integrated decision making and provide complex problem resolution using multi-disciplinary input. This course provides in depth training in all aspects of modern workplace teams including the key concepts underlying teams, the various roles and relationships within teams, the practical aspects of operating teams and group dynamics.
more...
Managing to Achieve Planned Outcomes
In this course we will highlight the importance of resources
in creating and implementing operational plans that have
goals consistent with organisational goals
more...
In this course we will highlight the importance of resources
in creating and implementing operational plans that have
goals consistent with organisational goals
more...
Negotiation Skills
You negotiate and persuade every day, just by living and working with people. Preparation, confidence and persuasion are skills that will help you to obtain as much as is reasonably possible. In this course you will learn how you can be more influential and persuasive when you negotiate, without resorting to bullying, manipulation or misuse of authority. This course provides in depth training in
more...
You negotiate and persuade every day, just by living and working with people. Preparation, confidence and persuasion are skills that will help you to obtain as much as is reasonably possible. In this course you will learn how you can be more influential and persuasive when you negotiate, without resorting to bullying, manipulation or misuse of authority. This course provides in depth training in
more...
From Serebra Learning Corporation
Territorial Account Sales Skills Simulation
You're a salesperson for Soft Hands Shipping Company, a San Francisco, California based firm that specializes in the ground transportation of fragile items. You sell the company s shipping services to all types of organizations. Wine Cellar of California sells wine to restaurants throughout the state, and it becomes one of your target accounts. You will do some preliminary research on this company
more...
You're a salesperson for Soft Hands Shipping Company, a San Francisco, California based firm that specializes in the ground transportation of fragile items. You sell the company s shipping services to all types of organizations. Wine Cellar of California sells wine to restaurants throughout the state, and it becomes one of your target accounts. You will do some preliminary research on this company
more...
Strategies for Facilitating Critical Thinking
Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment. Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined
more...
Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment. Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined
more...
Delivering Successful Presentations Simulation
After years of research and development, the Top-Shelf Cola Company is finally ready to release its latest beverage, Passion, to consumers. Passion is a caffeine-free, all-natural soda that's made from real passion fruits. The company has spent ten million dollars to perfect the product's taste and to create a brand for the drink. You are a brand manager at Top-Shelf and responsible for the
more...
After years of research and development, the Top-Shelf Cola Company is finally ready to release its latest beverage, Passion, to consumers. Passion is a caffeine-free, all-natural soda that's made from real passion fruits. The company has spent ten million dollars to perfect the product's taste and to create a brand for the drink. You are a brand manager at Top-Shelf and responsible for the
more...
From Education Systems
Automated Air Fares and Ticket
Prerequisite course: Automated Air Reservations You will learn to find the lowest applicable fare for your client as you utilize the Computer Reservation System (CRS) Sabre to display fares between city pairs and the Sabre pricing system to calculate the total fare, including fees and taxed for the simplest and most complex domestic air itineraries. You will be using RTS , a hands on Computer
more...
Prerequisite course: Automated Air Reservations You will learn to find the lowest applicable fare for your client as you utilize the Computer Reservation System (CRS) Sabre to display fares between city pairs and the Sabre pricing system to calculate the total fare, including fees and taxed for the simplest and most complex domestic air itineraries. You will be using RTS , a hands on Computer
more...
From Computer Aid University (CAI-U)
Catalyst CAIs Accelerated Leadership Training
CAI's accelerated leadership training program, CATALYST, immerses your leaders in a training program that brings out the qualities and skills leaders must have. Through our self-paced program, leaders are immersed in the best practices of managing people, problems, and procedures.
CAI is a leader in IT solutions because of our leaders. By training and developing our leadership we deliver on
more...
CAI's accelerated leadership training program, CATALYST, immerses your leaders in a training program that brings out the qualities and skills leaders must have. Through our self-paced program, leaders are immersed in the best practices of managing people, problems, and procedures.
CAI is a leader in IT solutions because of our leaders. By training and developing our leadership we deliver on
more...
From Service Strategies
Support Representative - Online
Superior customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer
more...
Superior customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer
more...
From Jabalpur On Line Center
SOFT SKILL COURSES
NITM is a institution which offers short term self financed and job oriented courses through e. education and other management courses at affordable cost to the students of Central India. This organization has a compact e. education curriculum on various management modules, which will be very use full for the students and help them in getting jobs.
Our Vision
Our vision is to become accepted
more...
From BossInGame Business Game
Online business game
Participants in an online business game manage a virtual company in a simulated environment, competing with other players. Participants learn economical concepts and develop managerial soft-skills by using an intuitive online tool which puts the participant in the role of the CEO of a virtual company.
BossInGame. com is an online business game where participants manage the following
more...
Participants in an online business game manage a virtual company in a simulated environment, competing with other players. Participants learn economical concepts and develop managerial soft-skills by using an intuitive online tool which puts the participant in the role of the CEO of a virtual company.
BossInGame. com is an online business game where participants manage the following
more...
From Oasis Skills Building
Business and Soft Skills Courses
Our business and soft skills courses cover topics such as:
Communications
Human Resources
Leadership
Performanace management
Business Management
Customer Service
Personal and Family
Personal Career
Staying Positive
Supervision
Team Building
Sales Skills
more...
Oasis Skills Building e-Learning
Self-paced, Online Courses that are Available 24/ 7
Our high quality at-your-own-pace online courses help you to achieve your training goals conveniently at the time and place of your choosing.
$25 fee gets you a 1 year membership that includes all of our 100+ courses.
Your 1 year membership allows you the time to complete the courses that you need and want without worrying about
more...
Self-paced, Online Courses that are Available 24/ 7
Our high quality at-your-own-pace online courses help you to achieve your training goals conveniently at the time and place of your choosing.
$25 fee gets you a 1 year membership that includes all of our 100+ courses.
Your 1 year membership allows you the time to complete the courses that you need and want without worrying about
more...
From Butler Enterprise Systems & Tech LLC
E-Learning with an Learning Management System LMS
We would like to introduce ourselves by giving you over $3, 400 worth
of training, for only $299 (for more details go to:
http://www. globalitu. com/ promos. html).
This comes with a money back guarantee, which is a great way for us to
introduce what we offer with no risk to your organization.
This also comes with over 166 online training courses, and a cost
benefit savings of up to $2,
more...
We would like to introduce ourselves by giving you over $3, 400 worth
of training, for only $299 (for more details go to:
http://www. globalitu. com/ promos. html).
This comes with a money back guarantee, which is a great way for us to
introduce what we offer with no risk to your organization.
This also comes with over 166 online training courses, and a cost
benefit savings of up to $2,
more...
From National Extension College
Soft Skills training
NEC offers six soft skills courses that provide individuals with ongoing professional skills and development, just at the moment of need.
The soft skills can be accessed from the desktop, eliminating the need to attend off site training courses. Students can access as little or as much knowledge as they need to quickly resolve challenges and complete tasks.
Title include:
Stress Management
more...
From Sify Technologies Limited
Custom Training Content Development
...ining, process training, new hire orientation, management and soft skills training, and leadership training. We specialize in eLearning courseware development services and delivering courses over the Web to computers and mobile devices such as cell phones, PDAs, and ipods; and also in classrooms by instructors.
Our courses have gained recognition from our peers for superior instructional
more...
From VideoCoaching. tv
Presentation Skills
Whether communicating one-to-one, or to a large audience, the ability to present your ideas persuasively and effectively is vital. These videos shows you, in logical sequence, how to prepare, practice and deliver a stunning presentation that will achieve your objective and leave behind a positive impression of you with the audience.
more...
Whether communicating one-to-one, or to a large audience, the ability to present your ideas persuasively and effectively is vital. These videos shows you, in logical sequence, how to prepare, practice and deliver a stunning presentation that will achieve your objective and leave behind a positive impression of you with the audience.
more...
From Sage Interactive (M) Sdn Bhd
High Impact Management Skills Cources With Free Workshop
...fining this group's ability is key effectively apply hard and soft skills on the job will directly affect your organisation's success.
Our courses have been organised into three distinctive packages to allow your management to gain the most from this world-class learning content.
Each package comes with FREE workshop with every registration. These workshops are conducted by Top
more...
From PDHengineer. com-Decatur Professional Development, LLC
Measuring Performance and Productivity
This course will help you apply the foundation taught in Understanding Performance and Productivity (Course #BS-2005) to real work settings. Students can use these practical tools to construct performance measurements processes that include graduated performance levels, feedback loops, and defensible documentation of results for ? hard? and ? soft? skills as well as any activity requiring a
more...
This course will help you apply the foundation taught in Understanding Performance and Productivity (Course #BS-2005) to real work settings. Students can use these practical tools to construct performance measurements processes that include graduated performance levels, feedback loops, and defensible documentation of results for ? hard? and ? soft? skills as well as any activity requiring a
more...
Creating an Effective Project Team Performance Assessment Process
This online course will teach you how to develop an easy-to-manage performance assessment system for project team members that provides fair and objective assessment within a typical project matrix organization. It will help you develop objective and measurable performance expectations for the ? hard? and ? soft? skills that are essential to a project? s success. It gives the employee a way to
more...
This online course will teach you how to develop an easy-to-manage performance assessment system for project team members that provides fair and objective assessment within a typical project matrix organization. It will help you develop objective and measurable performance expectations for the ? hard? and ? soft? skills that are essential to a project? s success. It gives the employee a way to
more...
Leadership Fundamentals I
This online course will teach you how to develop practical leadership skills for use with any workforce regardless of educational, professional, or social background. You will learn effective and proven techniques in motivating people, setting effective performance objectives, assessing that performance easily, and coaching for performance. You will receive tools that you can use immediately in
more...
This online course will teach you how to develop practical leadership skills for use with any workforce regardless of educational, professional, or social background. You will learn effective and proven techniques in motivating people, setting effective performance objectives, assessing that performance easily, and coaching for performance. You will receive tools that you can use immediately in
more...
Alternating Current Motors and Generators
An alternating current generator, or AC generator, produces an alternating current, which means the voltage produced alternately reverses from positive to negative polarity, producing a corresponding change in the direction of current flow. Much like a DC generator, an AC generator requires a coil to cut across the force lines of a magnetic field. This coil is attached to two slip rings, which
more...
An alternating current generator, or AC generator, produces an alternating current, which means the voltage produced alternately reverses from positive to negative polarity, producing a corresponding change in the direction of current flow. Much like a DC generator, an AC generator requires a coil to cut across the force lines of a magnetic field. This coil is attached to two slip rings, which
more...
From Graphik Connexions
eLearning Custom Development Services
Custom Elearning and Course Design and Development for Software Application Training and Critical Soft Skills for Corporate Learning Initiatives. Includes audio/narration, 2D & 3D Flash Animation and graphics Proven increases in ROI s No Timeline is too aggressive. Custom training materials, such as user guides, job aides, manuals and PowerPoint presentations also designed and developed. Learner
more...
Custom Elearning and Course Design and Development for Software Application Training and Critical Soft Skills for Corporate Learning Initiatives. Includes audio/narration, 2D & 3D Flash Animation and graphics Proven increases in ROI s No Timeline is too aggressive. Custom training materials, such as user guides, job aides, manuals and PowerPoint presentations also designed and developed. Learner
more...
From Skillspride Online Training
Appraisal Techniques
In order to be sure that the needs and overall goals of the organisation are being met, Managers are given targets. By utilising the skills of their team, managers can delegate work that will ensure that the targets are achieved. To do this properly, managers need to review their staff's performance, given them feedback on their overall performance and discover each individual's aspirations.
more...
In order to be sure that the needs and overall goals of the organisation are being met, Managers are given targets. By utilising the skills of their team, managers can delegate work that will ensure that the targets are achieved. To do this properly, managers need to review their staff's performance, given them feedback on their overall performance and discover each individual's aspirations.
more...
Assertiveness Skills
The Oxford English dictionary defines 'assert' as: 'maintain, declare one's claim to rights' and 'assert oneself' as: 'insists on one's rights'. Assertiveness training therefore, focuses on understanding, acknowledging and learning how to declare one's rights. This training course involves readers in realising their own rights and the right of others in the workplace. Practical activities allow
more...
The Oxford English dictionary defines 'assert' as: 'maintain, declare one's claim to rights' and 'assert oneself' as: 'insists on one's rights'. Assertiveness training therefore, focuses on understanding, acknowledging and learning how to declare one's rights. This training course involves readers in realising their own rights and the right of others in the workplace. Practical activities allow
more...
Counselling Techniques
Managers these days sometimes find themselves in a situation where counseling skills are required. A manager needs to recognise the difference between coaching and counseling in order to change approach and enable the member of staff to sort out their problems. This course aims to introduce the concept of Counseling and develop some of the skills needed for successful Counseling.
more...
Managers these days sometimes find themselves in a situation where counseling skills are required. A manager needs to recognise the difference between coaching and counseling in order to change approach and enable the member of staff to sort out their problems. This course aims to introduce the concept of Counseling and develop some of the skills needed for successful Counseling.
more...
Creative Thinking Techniques
Sometimes our thinking gets stuck and we need to find unusual and different ways of getting round a problem. This course provides some those techniques. A number of different techniques are introduced and practiced during the day. It is common for individuals to like and enjoy some of the techniques and find others difficult. The purpose of the course is to provide a wide choice of options.
more...
Sometimes our thinking gets stuck and we need to find unusual and different ways of getting round a problem. This course provides some those techniques. A number of different techniques are introduced and practiced during the day. It is common for individuals to like and enjoy some of the techniques and find others difficult. The purpose of the course is to provide a wide choice of options.
more...
Customer Care for IT Telephone Support Staff
Telephone Support Staff are often the only contact a customer has with the organisation; they therefore represent all that is potentially good, or bad, about their Company to the customer. Often Telephone Support Staff bear the brunt of a customer's frustrations and all too often, because most of us have learnt t avoid conflict, customers are still frustrated at the end of a call, since their
more...
Telephone Support Staff are often the only contact a customer has with the organisation; they therefore represent all that is potentially good, or bad, about their Company to the customer. Often Telephone Support Staff bear the brunt of a customer's frustrations and all too often, because most of us have learnt t avoid conflict, customers are still frustrated at the end of a call, since their
more...
Effective Management Skills
To discuss, understand and practice some of the essential management skills needed to operate in today's working environment.
more...
To discuss, understand and practice some of the essential management skills needed to operate in today's working environment.
more...
Facilitation Skills for IT Staff
To provide individuals with the skills needed to facilitate group activities in the working environment. Increasingly these days IT staff are asked to facilitate or run meetings and need to know the people handling skills involved in facilitation to enable the meeting participants come to an appropriate conclusion. This is particularly so where end users and IT people are meeting to discuss major
more...
To provide individuals with the skills needed to facilitate group activities in the working environment. Increasingly these days IT staff are asked to facilitate or run meetings and need to know the people handling skills involved in facilitation to enable the meeting participants come to an appropriate conclusion. This is particularly so where end users and IT people are meeting to discuss major
more...
Finance for Non-Financial Managers
To discuss, understand and practice some of the financial skills needed by all managers and specifically budget-holders, to operate in today's working environment.
more...
To discuss, understand and practice some of the financial skills needed by all managers and specifically budget-holders, to operate in today's working environment.
more...
Help Desk Analyst
This course will prepare readers for the Help Desk Institute's " Help Desk Analyst certification. Readers will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk tools, technologies, processes and management concepts. The material in this course will
more...
This course will prepare readers for the Help Desk Institute's " Help Desk Analyst certification. Readers will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk tools, technologies, processes and management concepts. The material in this course will
more...
Information Technology Infrastructure Library
To encourage all employees to participate in the success of their companies by Aligning IT services with the current and future needs of the business and its customers; Improving the quality of the IT services delivered and Reducing the long term costs of service provisions.
more...
To encourage all employees to participate in the success of their companies by Aligning IT services with the current and future needs of the business and its customers; Improving the quality of the IT services delivered and Reducing the long term costs of service provisions.
more...
Investment Appraisal
This course is intended for managers who are having to justify capital expenditures and need to know something of the methodologies and theory behind justifying major pieces of expenditure. The course involves readers working on processes and procedures that result in successful investment appraisal through the use of group and individual activities, exercises, formal inputs etc.
more...
This course is intended for managers who are having to justify capital expenditures and need to know something of the methodologies and theory behind justifying major pieces of expenditure. The course involves readers working on processes and procedures that result in successful investment appraisal through the use of group and individual activities, exercises, formal inputs etc.
more...
Leadership Skills
To consider the principles of leadership and practice the personal skills involved in effective team leadership.
more...
To consider the principles of leadership and practice the personal skills involved in effective team leadership.
more...
Management of Change
Individuals are suspicious of change since it inevitably involves different actions and practices than those which they are currently familiar with and used to. Change is a black box that needs to be unlocked with care! The course involves readers working on their own specific change events and creating plans and procedures which will help smooth their change processes through group and
more...
Individuals are suspicious of change since it inevitably involves different actions and practices than those which they are currently familiar with and used to. Change is a black box that needs to be unlocked with care! The course involves readers working on their own specific change events and creating plans and procedures which will help smooth their change processes through group and
more...
Negotiation Skills
Too often a group will meet to negotiate an arrangement and fail to come to a reasonable position - entrenched positions will stop useful negotiation and poor use of interpersonal skills leads to " off positions and win-lose type situations. Aggressive behavior wins out and the result is not implemented. Win-lose can lead to a future of even less useful meetings. This Course offers the opportunity
more...
Too often a group will meet to negotiate an arrangement and fail to come to a reasonable position - entrenched positions will stop useful negotiation and poor use of interpersonal skills leads to " off positions and win-lose type situations. Aggressive behavior wins out and the result is not implemented. Win-lose can lead to a future of even less useful meetings. This Course offers the opportunity
more...
Personal Influencing Techniques
To introduce readers to the meaning of 'personal influence', what it is and how it can be used to enable them to get what they want from situations where they need to be influential.
more...
To introduce readers to the meaning of 'personal influence', what it is and how it can be used to enable them to get what they want from situations where they need to be influential.
more...
Presentation Techniques for Impact
90% of business presentations are done for a purpose over and above information giving - they are done to make the audience take some specific action. With this in mind, this course takes a different approach to presentations skills training that focuses upon the actions that the presenter wishes the audience to take after the presentation.
more...
90% of business presentations are done for a purpose over and above information giving - they are done to make the audience take some specific action. With this in mind, this course takes a different approach to presentations skills training that focuses upon the actions that the presenter wishes the audience to take after the presentation.
more...
Problem Solving and Decision-Making Techniques
To learn a rational process for problem-solving, learn and practice creative techniques for generating solutions to business problems and learn a rational process for making decisions.
more...
To learn a rational process for problem-solving, learn and practice creative techniques for generating solutions to business problems and learn a rational process for making decisions.
more...
Recruitment and Interviewing Skills
Successful managers and team leaders need the skills to find and recruit the best candidates for their team. The course is a two day event which involves readers working on processes and procedures that result in successful selection and recruitment decisions through the use of group and individual activities, exercises, formal inputs etc.
more...
Successful managers and team leaders need the skills to find and recruit the best candidates for their team. The course is a two day event which involves readers working on processes and procedures that result in successful selection and recruitment decisions through the use of group and individual activities, exercises, formal inputs etc.
more...
Stress Awareness
This course will help readers to understand the nature of 'stress', how it impacts us mentally and physically and how we can manage it for our benefit.
more...
This course will help readers to understand the nature of 'stress', how it impacts us mentally and physically and how we can manage it for our benefit.
more...
Stress Management
We are all aware of the dangers of stress in our lives, however, how many of us know the signs and symptoms in ourselves, and ways to prevent stress taking over our condition? It is important not only to recognize stress symptoms, but to know how to counteract the signs and regain balance in our lives. This course has been designed to help readers to recognize stress, recognize how we place
more...
We are all aware of the dangers of stress in our lives, however, how many of us know the signs and symptoms in ourselves, and ways to prevent stress taking over our condition? It is important not only to recognize stress symptoms, but to know how to counteract the signs and regain balance in our lives. This course has been designed to help readers to recognize stress, recognize how we place
more...
Team Building Techniques
To introduce readers to the activities and techniques that make for effective team building. This will focus on individual actions and team actions that help build effective teams.
more...
To introduce readers to the activities and techniques that make for effective team building. This will focus on individual actions and team actions that help build effective teams.
more...
Time Management Skills
To enable readers to make the most productive use of their days through the use of simple control tools.
more...
To enable readers to make the most productive use of their days through the use of simple control tools.
more...
Train the IT Trainer
Business strategies and IT systems which underpin them are severely limited if users are unable to fulfill their promise by utilizing effectively the computer systems. It is at this point that professional IT training comes into its own. Traditional training techniques form a good basic knowledge for the IT trainer but do not cover the unique environment in which this type of training takes place.
more...
Business strategies and IT systems which underpin them are severely limited if users are unable to fulfill their promise by utilizing effectively the computer systems. It is at this point that professional IT training comes into its own. Traditional training techniques form a good basic knowledge for the IT trainer but do not cover the unique environment in which this type of training takes place.
more...
Train the IT Trainer Advanced Workshop
This course is intended to assist existing trainers in improving their training techniques and approaches with a focus on the behavioral aspects of delegates. This highly participative course will draw upon real examples taken from readers' own experiences in training sessions. Questionnaires; models; discussions and role-play activities will be used.
more...
This course is intended to assist existing trainers in improving their training techniques and approaches with a focus on the behavioral aspects of delegates. This highly participative course will draw upon real examples taken from readers' own experiences in training sessions. Questionnaires; models; discussions and role-play activities will be used.
more...
Train the Trainer
Professional trainers produce professional results. This course will provide readers with a solid foundation of skills and knowledge of process of learning, the role of the individual trainer and issues of importance when working with groups.
more...
Professional trainers produce professional results. This course will provide readers with a solid foundation of skills and knowledge of process of learning, the role of the individual trainer and issues of importance when working with groups.
more...
Training Course Development
This course will draw upon real examples taken from training sessions. In addition, each reader will need have a course or section of a course that they are being asked to develop.
more...
This course will draw upon real examples taken from training sessions. In addition, each reader will need have a course or section of a course that they are being asked to develop.
more...
online course |
instructor-led class |
learn at home |
group study |
self-directed study |
cd-based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer-based learning |
discount pricing |
online tutorial |
