Instructor Led Angry Training

Anger Management Specialist-I Certification 2-Day Seminar March 8 and 9 2012 ATLANTA GA ...uman resources, and those who need or desire to work with angry and hostile clients. Students in these fields may also be accepted. The seminar fulfills all the NAMA (1) basic content and (2) supervision requirements for the certification. Once you have completed this seminar you may apply directly for NAMA certification ($100 application fee) Certification benefits include: Accepted for  more...

Anger Management Specialist-I Certification 2-Day Seminar November 10 11 2011 TUCSON AZ ...uman resources, and those who need or desire to work with angry and hostile clients. Students in these fields may also be accepted. The seminar fulfills all the NAMA (1) basic content and (2) supervision requirements for the certification. Once you have completed this seminar you may apply directly for NAMA certification ($100 application fee) Certification benefits include: Accepted for  more...

Cool Under Pressure Stress and Anger Management ... stressed? Is there someone in your company who is often angry? Globally, 23% of women executives and professionals, and 19% of their male counterparts, say they are super-stressed (Foundation for Integrated Research in Mental Health, 2007). Chronic stress may lead to anger disorders that would cause conflicts and even injuries in the workplace. Stress and anger are known contributors to  more...

Before You Hit Send - Email Etiquette in the Workplace ...ng person or misspelled a word? Or, have you ever sent an angry email to a colleague and later regretted it? Marigold Consulting (Atlanta, GA) is presenting an email etiquette workshop to help business professionals craft effective, worry-free emails and avoid the more common pitfalls of email communication. The workshop is the first installment of Etiquette and Omelettes, Marigolda ™s  more...

Happiness Makeover The three month Happiness Makeover program is administered either in person or via weekly phone sessions. It's an individually based program. To heal the past wounds, traumas and programming that lead to unhappiness and build an understanding of how to be happy no matter what. In other words to get the client to a "10" in wellness with mind, body and spirit and understand how they can sustain  more...

Conflict Resolution ...om the challenging behaviour of vulnerable service users, angry clients, members of the public or our own employees, organisations have a duty of care to provide relevant and effective training to reduce workplace violence. This one day course will help delegates to develop new perspectives around their personal triggers and needs, and equip them with the skills to manage difficult and  more...

Licensed NLP Practitioner Training Licensed by Richard Bandler - NovDec ...earning, motivating ourselves, selling our ideas, feeling angry, feeling depressed, feeling happy, dating, loving, conducting business negotiations and selling, to name just a few. Richard Bandler and John Grinder created NLPa in the 1970a s. They studied excellent psychotherapists to find the patterns in human behavior and thought which made these therapists achieve the results they did.  more...

Online Success for Inspired Entrepreneurs - Free Audio Preview Information ... I was chasing time and money ARGH Frustrated and angry, I was ready to quit. This was exactly what I had been trying to get away from Then I asked myself a very powerful question: "Why did I decide to start a business anyway?" I stopped what I was doing. And I listened for the answer. I am here (to earth, in this physical body) to fulfill a purpose -- to help others on this  more...

Anger Management Classes ...earn how to recognize and appropriately respond to normal angry feelings * Learn how to improve judgment and impulse control as well as manage stress and anger more effectively * Experience less conflict with teachers, parents, family members, co-workers and corporate management * Increase your capacity to create positive outcomes in your relationships with others and yourself *  more...

Anger Management Professional Certification Training ...ral counseling and those that desire or need to work with angry and aggressive clients. Century Anger Management is approved by the California State Board of Corrections and for the training of Probation, Parole, and Correctional Officers in the state of California. The California Board of Behavioral Sciences and CAADE also approve us for continuing education requirements for those licenses  more...

EMS in Self-Defense and Use of Restraints ...nd to a call. Attacks can come from a violent patient, an angry bystander or an upset family member. While most attacks are not life threatening, the risks of serious injury are obvious and unpredictable. All Emergency Responders, including Ambulance, Fire, Dive, Rescue and Fire Police personnel, should know how to avoid an attack, how to defend themselves in the event an attack, and how to  more...

Customer Service Training and Telephone Etiquette ... positive vocabulary and word choices, handling upset and angry callers and much more. Our training is customized for your company through our Observation and Assessment process where our trainers gather real world examples to use throughout the training that your people can relate to and begin practicing right away. Our training is followed up by our Coach-the-Coach training for managers in  more...

Conflict Management ... with coworkers and supervisors. Know how to defuse an angry person so the situation doesna ™t escalate. Use disagreement as a tool to strengthen your team and improve cooperation. Enjoy a calmer, more harmonious work environment where people get along. Easily avoid being dragged into arguments you want no part of. Use easy de-stressing tips to stay calm and collected.  more...

Making the Register Ring How the needs of the consumer have changed today, how to discover what they want in goods and services, and how to match your company products to those needs. Simple yet effective things that the retail employees can do to improve trust and improve profits. We share how to handle the busy day, the complaining customer, the angry customer. We will show the elements of Superior Customer  more...

Care for customer ...re Does Hostile/ Abusive Behaviour Come From? 4. 3 What Angry People Need and Want Exercise Module 5 The CARP System a A Master Strategy 5. 1 Control 5. 2 Acknowledge 5. 3 Refocus 5. 4 Problem-Solve 5. 5 Principles of Defusing Exercises Module 6 Interpersonal Communication 6. 1 Introduction 6. 2 Opening Stage 6. 3 Clarifying Stage 6. 4 Generating Stage 6. 5  more...

Managing Conflict in the Workplace ...ith coworkers and supervisors. 13. Know how to defuse an angry person so the situation doesna ™t escalate. 14. Use disagreement as a tool to strengthen your team and improve cooperation. 15. Enjoy a calmer, more harmonious work environment where people get along. 16. Easily avoid being dragged into arguments you want no part of. 17. Use easy de-stressing tips to stay calm and  more...

Anger Management Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. This workshop will help teach participants how to identify their anger triggers and what to do when their angry.  more...

Customer Service ...ively with customer complaints and problems To handle angry and difficult customers Interpret non-verbal communication Provide quality service over the phone Communicate effectively through e-mail Outline Unit 1: Customer Service Fundamentals Understand customer types Understand the importance of customer service Build rapport and communicate with  more...

Anger management and conflict resolution for teenagers and young adults Purple Links Life Coaching Solutions - www.purple-links.com - linked with Child Behaviour Strategies - www.child-behaviour-strategies.com on the Gold Coast Queensland offer a range of training courses for adults caring for and working with teenagers and young adults, and for parents of teenagers. How to deal with conflict and learn to 'talk and trade' and how to manage feelings of hostility and  more...

Re-inventing Leadership ... Reinventing the way you handle angry people. Reinventing the way you handle your own anger. How to keep you good staff motivated…and keep your good staff.  more...

Exemplary Customer Service ...Customers Effective Telephone Skills emails To Defuse Angry Customers Using Effective Listening and Other Techniques The Importance of Emotional Competency Appropiate body language while interacting the customers Methods: The Lausanne Institute is committed to the application of classroom learning to the workplace setting. We employ a variety of instructional training methods to  more...

Defusing Difficult & Demanding Customers More successfully handle the difficult, angry, emotional and demanding customers. Improve the quality of customer service and customer experiences through effective training in interpersonal communication skills, telephone techniques and soothing difficult personalities.  more...

Dealing With Difficult Customers Sharpen your customer service skills and build confidence in your ability to turn an angry complainer into a satisfied and loyal customer. This dynamic workshop is designed to help solve customer problems and build goodwill.  more...

The Dynamics of Group Decision Making Making decisions without the proper tools is as unproductive as any other type of work without the right tools. A mechanic doesn t have only one tool in his arsenal and when it comes to making tough decisions, neither should we. Using the video 12 Angry Men from MGM/UA as a facilitation tool, Groves Consulting spends the first half of the day involving the participants through a simulation of  more...

Supporting People Through Change ...t a tough job. Employees can become distracted, confused, angry, stressed-out, not to mention afraid for their jobs, all of which can result in lowered morale and decreased performance. How can a manager successfully implement change while still maintaining employee motivation and productivity? In order to restore balance, productivity and profitability, managers need a potent strategy.  more...