Instructor Led Angry Training in Canada
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 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Corporate Training Services
Customer Relations
This workshop deals with how you can improve your understanding and skills when dealing with all kinds of customers whether over the telephone or face-to-face while striving to build positive relationships with all types of behaviours -- pleasant, angry, passive, or reluctant.
The workshop covers the following:
-The Psychology of Customer Relations
-Understanding Your Communication
more...
This workshop deals with how you can improve your understanding and skills when dealing with all kinds of customers whether over the telephone or face-to-face while striving to build positive relationships with all types of behaviours -- pleasant, angry, passive, or reluctant.
The workshop covers the following:
-The Psychology of Customer Relations
-Understanding Your Communication
more...
From Last Minute Training
Client Care Representative CCR Certified Training Program 2 Days
...How to identify the needs of the caller
3. How to handle angry callers
4. How to project the intention 'to help' the caller
5. How to be honest with the caller
6. How to pay attention to every caller and not let your mind wander
7. How to be outcome focused without being pushy or dominating
Curriculum
Day 1
Module 1 - Satisfying the Client
ICSA Introduction
Clientsa ™ rights
more...
