Instructor Led Angry Training in South Africa
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 instructor-led class |
 learn at home |
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From Kwapele Learning & Consulting (Pty) Ltd
Care for customer
...re Does Hostile/ Abusive Behaviour Come From?
4. 3 What Angry People Need and Want
Exercise
Module 5 The CARP System a A Master Strategy
5. 1 Control
5. 2 Acknowledge
5. 3 Refocus
5. 4 Problem-Solve
5. 5 Principles of Defusing
Exercises
Module 6 Interpersonal Communication
6. 1 Introduction
6. 2 Opening Stage
6. 3 Clarifying Stage
6. 4 Generating Stage
6. 5
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