Instructor Led Angry Customer Training
Angry Customer Training Provider? - Tell us about your Training!
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Taylor Performance Solutions, Inc.
Communications and Customer Relations
Our customized customer service training programs help businesses achieve the following goals:
Increase first point of contact resolution
Develop customer satisfaction and loyalty
Enhance employee job satisfaction
Reduce turnover
The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The
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Communications and Customer Relations
Our customized customer service training programs help businesses achieve the following goals:
Increase first point of contact resolution
Develop customer satisfaction and loyalty
Enhance employee job satisfaction
Reduce turnover
The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The
more...
From Contacts Plus
Control Anger Before It Controls You Anger Management
... conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This workshop is to help give you and your organization that edge.
How You Will Benefit, objectives:
By the end of the program, participant will be familiar with;
Be better able to recognize how anger affects our bodies, our minds, and our
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From 4 Hour Training
From Effective Outsource Networks
Managing Challenging Customers Professionally 28 29 Nov 2012
...ills practices of challenging customer scenarios:
* the angry customer
* the unreasonable customer
* the confused customer
* the verbally abusive customer
- video and review plays applying the 8-step process in their own challenging customer scenarios
Methodology
Participants are guided through practical steps of the topic with a combination of lectures, role plays, case studies
more...
Managing Challenging Customers Professionally 25 26 Sep 2012
...ills practices of challenging customer scenarios:
* the angry customer
* the unreasonable customer
* the confused customer
* the verbally abusive customer
- video and review plays applying the 8-step process in their own challenging customer scenarios
Methodology
Participants are guided through practical steps of the topic with a combination of lectures, role plays, case studies
more...
Managing Challenging Customers Professionally 31 May - 1 June 2012
...ills practices of challenging customer scenarios:
* the angry customer
* the unreasonable customer
* the confused customer
* the verbally abusive customer
- video and review plays applying the 8-step process in their own challenging customer scenarios
Methodology
Participants are guided through practical steps of the topic with a combination of lectures, role plays, case studies
more...
From Sales Improvement Professionals, Inc.
Making the Register Ring
How the needs of the consumer have changed today, how to discover what they want in goods and services, and how to match your company products to those needs. Simple yet effective things that the retail employees can do to improve trust and improve profits.
We share how to handle the busy day, the complaining customer, the angry customer. We will show the elements of Superior Customer
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