Instructor Led Announcing Training

Secrets of A Lean, Effective Engineering Change Order Process ...Announcing a Breakthrough, New 3-Hour Seminar Guaranteed To Reveal How to Immediately and Dramatically Improve Your Engineering Change Order Process Unless you are delighted with the current state of your ECO process, it is time to take action. Most ECO processes do not add nearly the value they could to a manufacturing business. Is it time yours did? Dave Gardner is sharing the secrets  more...

Unleash Your Creativity Critical Thinking Problem Solving Skills to Achieve Greater Heights INTRODUCTION This course has been specially restructured to include an intense session to enable you to break out of your comfort zones & think creatively. It is better you face the pressure & stress in the training room than out there in the brutal business environment & cut throat market place. Once you can face the pressure in the training room you are ready to tackle any obstacles,  more...

Certified Valuation Analyst CVA ...announcing the FIFTH run of the International Professional Certificate CVA. CVA is accredited by the reputable IACVA, USA: the International Association of Consultants. The main subjects of the review course are: a Introduction to business valuation a Principles of valuation a Financial analysis and generating economic/ normalized financial statements a Capitalization/ discount  more...

Telephone Etiquette Techniques on Handling Difficult Callers 2 Nov 2012 ...op Telephone Etiquette to Project a Professional Image - Announcing yourself - Put customer on hold - Making an outgoing call - Terminating a call - Role Play Techniques in Handling Different Difficult Situations - The approach to dealing with angry/ irate callers - Methods to handle caller's questions - Ways to interrupt a talkative caller to refocus them back to the issue - The  more...

Telephone Etiquette Techniques on Handling Difficult Callers 24 Aug 2012 ...op Telephone Etiquette to Project a Professional Image - Announcing yourself - Put customer on hold - Making an outgoing call - Terminating a call - Role Play Techniques in Handling Different Difficult Situations - The approach to dealing with angry/ irate callers - Methods to handle caller's questions - Ways to interrupt a talkative caller to refocus them back to the issue - The  more...

Telephone Etiquette Techniques on Handling Difficult Callers 15 May 2012 ...op Telephone Etiquette to Project a Professional Image - Announcing yourself - Put customer on hold - Making an outgoing call - Terminating a call - Role Play Techniques in Handling Different Difficult Situations - The approach to dealing with angry/ irate callers - Methods to handle caller's questions - Ways to interrupt a talkative caller to refocus them back to the issue - The  more...