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Word XP Proficient Expert ...se The Save & Save As Commands - Save A File For Use In Another Program Print Documents - Preview & Print A Document - Modify Print Settings - Print An Envelope - Print Labels Help In Word XP - Ask A Question - Microsoft Word Help Work With Text Edit Text - Enter Text - Select Text - Deleting Text - Move & Copy Text - Use Drag-&-Drop Use Word Editing Tools -  more...

Windows XP Basic ... On The Desktop Opening An Application From The Desktop Another Way To Create A Desktop Shortcut Managing Files Using My Computer System Tasks Other Places Viewing Folder Options Viewing Files As Thumbnails Viewing Folders As Tiles Viewing Folders As Icons Viewing Folders In A List Viewing Folders In Details Opening A File Using Windows Explorer Editing An Open File Working In  more...

Foundations for Business Execution Foundations for Business Execution Have you ever sat in a meeting where your boss described a "new initiative" that was going to transform your business unit, only to see the initiative fizzle and die a few weeks later? Do you have big plans and long-term goals that never come to pass because you get so bogged down with day-to-day activities? When management announces "new plans" to  more...

Creating a Business Execution Culture ...n you ensure that business execution does not become just another "flavor of the month" fads that lasts a few months then disappears? Another lesson explores effective communication styles that will help your execution culture flourish. You'll learn how to ask the right questions while avoiding the wrong questions. Inflated numbers, unrealistic projections and outrageous "stretch goals" have no  more...

Business Execution in Action Business Execution in Action The best operational strategies in the world are not worth the paper they are written on if they are not carried out. The same holds true for the principles of business execution. The principles of business execution are worthless to an organization if they exist only in the heads of its corporate executives, but are never acted upon. This course will assist you  more...

Managing Six Sigma Team Performance ...team conditions and objectives. And Black Belts share yet another responsibility throughout a team's tenure: evaluating team performance and rewarding its contributions to the organization. This course explores several team management strategies for Black Belts who seek to improve the operation and performance of their Six Sigma teams, and strengthen their teams' ability to realize project  more...

Nonparametric Tests in Six Sigma Analysis ...lying population; such as the normality of data. However, another category of hypothesis tests called nonparametric tests is used when some of these assumptions (such as normality of data) cannot be safely made. Nonparametric tests require fewer assumptions and are often used when the data is from an unknown or non-normal population. Nonparametric tests are not completely free from assumptions,  more...

Troubleshooting Windows Vista Deployments ...th the Vista operating system when it is dual-booted with another operating system, and using the Window Recovery Environment when Vista will not start. In addition, it explores troubleshooting operating system services using Event Viewer, command-line tools, and System Configuration. It also shows how to troubleshoot hardware devices and their drivers using Device Manager and System Restore,  more...

Managing and Troubleshooting Windows Vista Systems Managing and Troubleshooting Windows Vista Systems Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Many of Microsoft Windows Vista's new and enhanced tools can be used to simplify system management and troubleshooting. Windows Vista can be managed by using Group Policy settings when the system is part of an Active Directory domain, or by setting  more...

Discover Powerpoint 2007 Level 2 ...A Presentation Add Text To Slides Add Text From Another Program Text Boxes Headers And Footers Format Text Text Formatting Format Text Format Painter AutoFit Change Text Alignment Work With Lists Bulleted Lists Numbered Lists Using the Ruler Use Editing Tools The Spelling Checker Proofing  more...

Discover Outlook 2007 Level 2 Discover Outlook 2007: Level 2 Microsoft Discover Outlook 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Outlook 2007. Outlook 2007 is a desktop information management program that combines e-mail, scheduling features, task management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively.  more...

Discover Access 2007 Level 3 ...A New Table Link To External Data Link To Another Access Database Table Working With Linked Tables Export Data From Access Exporting Data Export Data QUIZ 3. MANAGE AN ACCESS DATABASE File Formats & Compatibility New Access 2007 File Format Saving An Access 2007 Database In An Earlier Version  more...

Discover Excel 2007 Level 1 Discover Excel 2007: Level 1 Microsoft Discover Excel 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Excel 2007. Excel 2007 builds on the spreadsheet capabilities of previous versions of the software program to provide powerful tools for creating and sharing professional worksheets through a fresh and efficient new look. Topics cover basic spreadsheet  more...

Using Basic Control Charts in Six Sigma ...if the variation is natural to the process or if there is another reason for the discrepancy. Control charts can also be used in other stages of Six Sigma to examine how a process is performing over time and also to identify and analyze any special cause variations. Depending on the type of data, different types of control charts can be used. They are broadly organized into two categories:  more...

Oracle Database 11g Conversion Functions Group Functions and Joins Oracle Database 11g: Conversion Functions, Group Functions, and Joins Oracle To recognize the steps for writing queries that convert data from one type to another, specify conditions, perform calculations on groups of rows or even tables, and return values from more than one table.  more...

Antitrust - Talking with the Competition ...greement to engage in some form of economic activity with another party. In modern markets, competitors may decide to collaborate for a number of reasons. These include funding innovation projects, sharing marketing or distribution costs, or implementing best practices in production or services. Collaborating with a competitor can help your company to cut costs and deliver a better priced,  more...

Decision Making Making Tough Decisions Decision Making: Making Tough Decisions Making decisions in your personal and professional life is not always easy, especially when you're dealing with an uncertain or unknown future. And there are many situations that can make decision making particularly challenging, such as when you have to weigh very similar or very disparate alternatives then make compromises and trade-offs between  more...

Working for Your Inner Boss Personal Accountability ...s rewards or penalties, and earns praise or criticism. On another level however, the judgment of an external boss isn't enough to make a job personally fulfilling and rewarding. That's something all employees of an organization decide for themselves. Everyone who works must also answer to an inner boss, a personal, internal voice that provides guidance on whether a job is worth doing and  more...

Effective Relationships with Business Partners ... base of business resources: Expand your company, acquire another company, or partner with a complimentary company. In many instances, partnering is the most advantageous choice. Creating an alliance confers the same kind of benefits as an acquisition--but with fewer risks and better definition. The key to creating a successful partnership lies in the ways in which you define the relationship  more...

Illegal Insider Trading Simulation ...n, an employee assistance program counselor, a friend, or another resource. This SkillSoft product has been reviewed by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. As of the date reviewed, the content of this course is in compliance with federal law and court decisions. Due to the rapidly changing nature of the law, information in  more...

Workplace Diversity Awareness Simulation ...n, an employee assistance program counselor, a friend, or another resource. This SkillSoft product has been reviewed by the Labor, Employment, and Employee Benefits Law Group of the law firm of Baker Donelson Bearman, Caldwell & Berkowitz, PC. As of the date reviewed, the content of this course is in compliance with federal law and court decisions. Due to the rapidly changing nature of the law,  more...

Outlook XP Proficient Expert ...endar Share The Calendar Folder - Permissions - Open Another User s Calendar - Share Your Calendar - Set Private Appointments Meetings - Update A Meeting - Cancel A Meeting NetMeeting - NetMeeting Overview - Schedule A NetMeeting Tasks Manage Tasks - Assigning Tasks - Assign & Send A Task - Create & Update A Task - Change Task Details - Track Assigned Tasks - View  more...

Excel XP Proficient Expert ...Use The Save & Save As Commands - Save A File For Use In Another Program View A Workbook - Normal View - Page Break Preview - Create Custom Views - Change Zoom Setting - Split A Worksheet - Freeze Rows & Columns Print Workbooks - Print Worksheets & Workbooks - Modify Page Setup - Set Print Area Help In Excel XP - Ask A Question - Microsoft Excel Help Work With Cells  more...

Access XP Proficient Expert ...Tables Between Access Databases - Link To Information In Another Database - Link Tables Work With Forms Create A Form - Create A Form In Design View Use Subforms - Forms & Subforms - Create A Subform Switchboard Forms - Create A Switchboard Form - Set Startup Options Retrieve Data Locate Information - Locate & Display Information Filter Data - Use Advanced Filters  more...

Facilitative Tools and Formats Offering Options ... way to communicate with your client during this process. Another alternative you will explore is breakout groups. Breakout groups that are planned well and facilitated properly can be an effective, fast means of handling a large project or quickly gathering the information needed to make a decision. You will learn to use multitasking formats as well as how to structure groups that are easy to  more...

Recovering from Business Crises Recovering from Business Crises The crisis is contained and being effectively managed. Now it's time to move on. The first steps deal with communicating--to your employees and to the outside world. How and what you communicate can have significant repercussions. Miscommunication, or misleading communication, can actually lead to another kind of crisis. With the right intentions and actions,  more...

Managing Workplace Harassment Complaints Simulation ...n, an employee assistance program counselor, a friend, or another resource. This SkillSoft product has been reviewed by the Labor, Employment, and Employee Benefits Law Group of the law firm of Baker Donelson Bearman, Caldwell & Berkowitz, PC. As of the date reviewed, the content of this course is in compliance with federal law and court decisions. Due to the rapidly changing nature of the law,  more...

Dealing With Sexual Harassment Simulation ...n, an employee assistance program counselor, a friend, or another resource. This SkillSoft product has been reviewed by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. As of the date reviewed, the content of this course is in compliance with federal law and court decisions. Due to the rapidly changing nature of the law, information in  more...

Attorney Client Privilege ...cation of the privilege may vary from one jurisdiction to another. This course provides information about the general concepts of the attorney-client privilege and is not a substitute for legal advice. For any questions concerning the application of the attorney-client privilege in particular circumstances, always consult competent counsel. SkillSoft's Legal Compliance courses are developed and  more...

Doing Business with the Government ...sses, one quarter are aimed at women-owned businesses and another quarter for small disadvantaged businesses or SDBs. This course outlines how businesses of all types and sizes can identify contract opportunities within the government, market goods and services to the awarding government agency, and effectively manage the delivery phase of an awarded contract. This SkillSoft course has been  more...

Leading Change ...viduals to make the transition from one way of working to another. The change process isn't simply about introducing new systems it's about leading people from an old way of working to a new way of working, and it's vital that you lead the change through to completion It's important to recognize that your role is to support individuals through the transition and remove obstacles that can hinder  more...

Common Design for Six Sigma Methodologies ...or achieving designs concentrated on the chosen criteria. Another recently developed approach, robust design, uses parameter and tolerance control to produce designs which will be reliable during manufacturing and while in use. This course will address the basic aims of parameter control, tolerance design, and statistical tolerancing. This course is aligned with the ASQ Certified Six Sigma  more...

The Essentials of Budgeting for Non-financial Professionals ...managers in every department deal with budgets one way or another for providing targets and direction in their day-to-day decision making and control activities. The budget is a formal expression of the plans, goals, and objectives of an organization and familiarity with the essentials of the budget is expected at every level within that organization. This course aims to provide a basic  more...

Analyzing Financial Statements for Non-financial Professionals ...ent or between one element of one financial statement and another element of a different financial statement. This type of analysis can also be used to compare your company s performance to a number or key indicators, including your competitors, industry averages and benchmarks. This course presents and discusses many methods for analyzing financial statements from a non-financial  more...

Fostering Effective Communication and Collaboration ...e that team members can communicate with you and with one another, and that they will work as a team rather than as individuals. This course outlines the importance and benefits of promoting team communication and collaboration. It covers techniques for encouraging effective communication by employing a favorable communication style and ensuring the team profits from team meetings. The course  more...

Lean Tools Techniques for Flow Pull ...ers from wasting time and effort searching for materials. Another tool just-in-time management ensures there is a continuous supply of components, parts, and supplies so that workers have what they need, where they need it, when they need it. This course will introduce the Visual Workplace and just-in-time management as ways to establish Lean in your organization. The course will present line  more...

Critical Thinking Essentials What is Critical Thinking ...cal thinking is something everyone does to some degree or another in their professional and personal lives. Almost all of your everyday activities require you to seek information, analyze alternatives, assess the alternatives, and reach some conclusion. And all of these processes are part of critical thinking. Thinking plays a powerful role in your life it determines how you feel, what you do,  more...

A Practical App 2009 Maintaining Networks ...ods that computers and network devices use to talk to one another is essential knowledge for IT technicians to have in order to configure and troubleshoot networked environments. This course examines TCP/IP, connectivity and networking issues, connection types, router and firewall configurations, and small office or home office (SOHO) configurations. It also explores troubleshooting network  more...

Configure Manager Maintain IP Services in Windows Server 2008 ...ing protocols such as Routing Information Protocol (RIP). Another key IP service is the IP security protocol (IPSec), which offers essential security capabilities in Windows Server 2008 by providing improved authentication and cryptographic support, and by being closely integrated with the Windows Firewall and Advanced Security feature, Network Access Protection, and Active Directory Group  more...

Using SharePoint 2010 with Office 2010 ... which Office 2010 and SharePoint are integrated with one another. It also explores working with Office Web Apps so you can view and edit Office files in a browser window. In addition, SharePoint Workspace 2010, part of the Office 2010 suite, enables you to create workspaces that allow you to store offline copies of entire SharePoint sites and sync them with the main SharePoint site. This  more...

Cisco Switch 1 0 Minimizing Service Loss Data Theft ...s. MAC flooding, rogue traffic "hopping" from one VLAN to another, spoofing attacks, as well as DHCP and Address Resolution Protocol (ARP) threats can occur at Layer 2. It is important that you implement basic security measures to guard against these types of Layer 2 malicious activities. This course defines the potential vulnerabilities relating to VLANs that can occur within a network. After  more...

Cisco TSHOOT 1 0 Maintaining Troubleshooting Network Security Solutions ... in the network and how they affect network connectivity. Another important aspect of troubleshooting in a secured network is that the actions that an engineer is allowed to perform might be limited by the security policy. As part of the change control procedures, each change needs to be evaluated for compliance with the security policy. Even temporary changes made as part of the diagnosis  more...

Existing Infrastructures Branch Deployments in MS Win Server 2008 ...d to determine the best options for upgrade or migration. Another common design challenge is the addition of fully functional branch offices, which should be planned carefully to ensure proper Active Directory and network services, while maintaining the necessary level of security. This course explores the considerations and tasks administrators must grasp before embarking on an Active  more...

Certificate Services SANS High Availability in Win Server 2008 ...for deploying storage area networks. High availability is another key consideration when implementing Windows Server 2008. This course covers planning for availability and scalability through the use of technologies such as Failover Clustering and Network Load Balancing. This course is one in a series that covers the objectives for Microsoft exam 70-646 PRO: Windows Server 2008, Server  more...

Active Directory Doman Services in Windows Server 2008 R2 Active Directory Doman Services in Windows Server 2008 R2 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Active Directory Configuration (Exam 70-640) Windows Server 2008 R2 is the 2009 refresh of Microsoft s Windows Server product. This R2 release introduces improvements to existing features as well as the addition of new functionality. This course introduces the  more...

Trial Balance Adjusting Entries ...en made to record accrued or deferred amounts followed by another trial balance to check equality of debits and credits. Financial statements are also prepared at this stage in the cycle. Finally, all temporary accounts are closed and a post-closing trial balance is prepared. This course teaches you how to prepare a trial balance, make adjusting entries, and close the temporary account books at  more...

A Essentials 2009 Operational Procedures and Preventative Maintenance ... environment, other products, or individuals around them. Another aspect of operational procedures is the need for professionalism and good communication skills in the workplace. This course covers both safety and environmental procedures to be established and used along with the appropriate use of communication skills and professionalism in the workplace. This course is one of a series in the  more...

Using Tables Charts and Graphics in Word 2007 ...o your regular document layout, or you can nest it within another table for increased complexity. There may also be times when you need to insert Excel data or charts into a Word document, and Word 2007 enables you to do so with a few simple steps. This course demonstrates how to create, format, and modify Word 2007 tables, including inserting and deleting table elements, resizing tables,  more...

Creating Custom Slide Shows in PowerPoint 2007 Creating Custom Slide Shows in PowerPoint 2007 Microsoft With PowerPoint 2007, creating customized slide shows has never been easier. This course shows you how to create custom slide shows that meet your differing audiences' needs. You will learn how to create self-running presentations, how to annotate your presentation while it's running, and how to use Presenter View so that you see one  more...

Configuring Rules Alerts and Junk E-mail Settings in Outlook 2007 Configuring Rules, Alerts, and Junk E-mail Settings in Outlook 2007 Microsoft Microsoft Outlook 2007 provides you with the tools you need to efficiently manage your e-mail messages. By using predefined or custom rules and alerts, you can organize your messages by moving, deleting, and forwarding them appropriately, and you can even choose to send an automatic reply to incoming e-mail.  more...

Programmability and Administration in Access 2007 ...ts, as well as tracking data versioning in SharePoint. Another feature of Access 2007 is its programmability. Using Access macros and Visual Basic for Applications (VBA) code you can easily add functionality to a database to suit your business needs. In addition to SharePoint integration, this course provides an introduction to programming in Access and explores when to use macros or VBA  more...

Database Administration in Access 2007 ...ts, as well as tracking data versioning in SharePoint. Another feature of Access 2007 is its programmability. Using Access macros and Visual Basic for Applications (VBA) code you can easily add functionality to a database to suit your business needs. In addition to SharePoint integration, this course provides an introduction to programming in Access and explores when to use macros or VBA  more...

BIS Export Controls and Antiboycott Provisions ...ns that involve the export from the US, or re-export from another country, of items which are subject to the EAR. Another provision in the EAR includes compliance with antiboycott laws, which were enacted to prevent US firms from participating in foreign boycotts that are not sanctioned by US policy. This course is designed to increase awareness of the authority of the EAR and the  more...

Cisco IUWNE 1 0 Access Point Management ...move from the range of one access point into the range of another. The ability to centrally manage the access points within a network can greatly reduce the load on administrative duties. This course describes the operational modes of access points and explains the concepts behind roaming users. The course also covers some of the common configuration parameters run on a controller as they  more...

SQL Server 2008 Instance Database Configuration ...h its controlled access and rapid transaction processing. Another feature of SQL Server 2008 is the SQL Server Management Studio s graphical user tool which allows administrators and developers to create and configure instances and databases on an enterprise level. SQL Server 2008 also includes the SQL Server Configuration Manager for managing SQL Server services, SQL Server network  more...

SQL Server 2008 Security Management ...cates and asymmetric and symmetric keys. Impersonation is another SQL Server security feature, which is used to make sure that the person who accesses the database has the appropriate permissions to complete the task, for example, running a specific store procedure to access underlying objects. This course demonstrates how to create SQL Server logins, database users, and how to grant  more...

SQL Server 2008 Data Management ...tored, or data from one partition may need to be moved to another partition. SQL Server 2008 provides Transact-SQL statements to ensure that administrators can perform these tasks to manage the table partitions. SQL Server also provides data compression at the table row and page level. Indexes can be created to allow for the quick retrieval of data from database tables. Administrators need to  more...

Gathering Performance Data in SQL Server 2008 ...tions are executed with the most efficient path possible. Another set of diagnostic tools provided by SQL Server 2008 are the Dynamic Management Views (DMVs), which help you monitor the health of a server and diagnose problems that may be occurring. This course demonstrates how to view execution plans for transactions and how to use SQL Server Profiler to monitor the databases. It also  more...

Deploying Delivering SQL Server 2008 Reporting Services Reports ...eate reports using the user-friendly Report Builder tool. Another key benefit of Reporting Services is interoperability with a range of external applications. This course provides an overview of rendering report data to applications using the Report Server Web Service, Report Viewer controls, and URL access. Also discussed are options that can be configured for the delivery of reports,  more...

Oracle 11g Conversion Funct Conditional Expressions Group Funct Joins Oracle 11g: Conversion Funct., Conditional Expressions, Group Funct. & Joins Oracle Oracle Database 11g Administrator Certified Associate 1Z0-047 Oracle Database 11g SQL Expert To recognize the steps for writing queries that convert data from one type to another, specify conditions, perform calculations on groups of rows or even tables, and return values from more than one table.  more...

Operations Management Management of Quality ...y guru Joseph Juran, quality means "fitness for use," and another quality guru, Philip Crosby, puts it as "conformance to customer requirements." These two important aspects are common to most definitions of quality. Management of quality is critical to two important goals of operations - producing products and services to customers' satisfaction, and helping the organization achieve its  more...

Managing Workforce Generations Working with the 21st Century Generation Mix Managing Workforce Generations: Working with the 21st Century Generation Mix Many of the same influences have shaped the lives and work experiences of the newer generations - the Millennials and the Generation Xers. Widespread Internet usage, for example, means that, typically, these generations are adept in technology. Globalization is another shaping influence, with the result that both  more...

Communicating Successfully in the American Workplace Communicating Successfully in the American Workplace When you start working in an American workplace, you may be surprised by some of the differences in the communication style there, compared to your own. Culture influences how people send and interpret messages. To work effectively with people from another culture, it is beneficial to understand their communication style. This course  more...

Legal Research and Writing ...unethical and unprofessional behavior: Plagiarism - Using another person?s words, ideas, or results without giving proper credit to that person, giving the impression that it is a student?s own work Any form of cheating on examinations Altering academic or clinical records Falsifying information for any assignment Partly or wholly completing an assignment for another student or submitting  more...

Creating Outstanding Online Help: Principals and Practice (Software Industry) ... online help - and are looking to enhance your skill set, another course offering - Creating Outstanding Online Help: A Self Directed Study - may be more relevant to your needs. This course provides the basic information about gathering and streamlining techniques used to create effective online help system outline to use for the software industry, including: needs analysis, viewing sample  more...

Microsoft PowerPoint 2002 Level 3 This course is designed to familiarize students with the advanced features of Microsoft PowerPoint 2002. Students will learn how to apply advanced techniques to PowerPoint presentations, such as importing data from other Microsoft applications, adding video and sound clips, and modifying charts and tables in presentations. This course is designed to familiarize students with the advanced features  more...

Microsoft Word 2002 Expert ...nclude formatting one part of a document differently than another and combining Word with other Office applications such as Access. This course builds upon intermediate Word skills by teaching students skills in creating and managing large projects. Many of the skills learned deal with using Word 2002 in team projects, such sending a document for review to another via e-mail. Users will also  more...

Microsoft Word 2002 Level 3 ...n team projects, such as sending a document for review to another via e-mail. Users will also learn how to customize Word to maximize its potential for the type of work they do, such as customizing toolbars and menus and automating tasks. Students will also learn advanced formatting skills, such as how to format one part of a document differently than another and will gain insight into how  more...

Word 2002 MOUS ...n team projects, such as sending a document for review to another via e-mail. Users will also learn how to customize Word to maximize its potential for the type of work they do, such as customizing toolbars and menus and automating tasks. Students will also learn advanced formatting skills, such as how to format one part of a document differently than another and will gain insight into how  more...

How to Build And Maintain Rapport With Your Clients Learn how to build rapport with your clients and get beyond small talk. Whether it`s a salesperson with customer, manager with employee, teacher with student or parent with child, rapport skills are the foundation for successful communications. As we think of rapport being a degree of harmony that we have with someone, it takes on powerful dimensions in developing relationships. And when a person  more...

Build a Powerful Marketing Strategy--Instructor-Led ...e them to spend their allowance on your product. Now, add another element to the equation: try to sell the footballs to parents of teenagers. Perhaps the message would be more effective. These are extreme examples of mistakes that could easily be avoided by employing common sense, but they illustrate two fundamental tenets of marketing: Target the right group of customers, and communicate the  more...

Build a Powerful Marketing Strategy--Self-Directed ...e them to spend their allowance on your product. Now, add another element to the equation: try to sell the footballs to parents of teenagers. Perhaps the message would be more effective. These are extreme examples of mistakes that could easily be avoided by employing common sense, but they illustrate two fundamental tenets of marketing: Target the right group of customers, and communicate the  more...

Expert Certificate Course in Medical Coding This course is designed for those looking to work as medical coders from their homes or in a healthcare facility. Welcome to our Expert Certificate Medical Coding course Medical coding was developed as a universal language for the medical profession to ensure proper financial reimbursement from insurance companies and government agencies. Numerical codes provide the clarity that insurance firms  more...

Green Driving Techniques ...ues We all notice the impact of fuel prices in one way or another, whether it is the cost of our daily commute or work-related driving, or higher prices for food and other consumer products. People are also increasingly concerned about their individual contributions to global warming, and realize that vehicle emissions are a large factor. Individuals and companies are realizing that even though  more...

MSHA Part 48 Surface Mining Refresher ...st be a minimum of eight hours. If you are training under another company's training plan, which is allowed for contractors, you should be sure they will accept online trianing as fulfilling the training requirements. ALL PART 48 TRAINING MUST BE DONE UNDER THE SUPERVISION OF AN MSHA CERTIFIED TRAINER. While our course material was developed by an MSHA certified trainer, there must be a  more...

Communication and Leadership ...till the work isn't completed. You've delegated a task to another employee only to have it done incorrectly. You've sent an e-mail asking for extra help on a project to which you've had several negative responses. What's going on? While these situations could be the result of many different influences, you can eliminate one of the variables by ensuring that your communication style is positive,  more...

Tomorrow s Managers Development Tools ...your managers will know precisely what to expect from one another. You will identify methods to make your managers change-ready, global thinkers. By applying these methods to real life scenarios, you will gain a better understanding of ways to apply these principles in your own work environment. You'll be given step-by-step, cutting-edge methods for creating and executing a performance  more...

Managing as Coach and Counselor "The ripest peach is highest on the tree." "A man's reach should exceed his grasp." How do you motivate employees to go after "the ripest peach," or reach for the skill level that seems beyond their grasp? You do it by coaching. Coaching is what cultivates employee growth, not to mention employee loyalty. In Managing as Coach and Counselor, you'll learn to take people from adequacy to excellence.  more...

Problem Performance Identification ...l, because the responses to them need to be different. Another facet of the effective management of problem performance lies in identifying the causes of problem performance. There are performance problems that result from the way that the organization operates, which may well make the individual worker unable to perform better, for example in terms of the design of the task they are asked  more...

Elements of Marketing Strategy You want to develop a powerful, and well-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their  more...

User State Migration ...sers? documents and settings from one operating system to another is called user state migration. Migrating user settings within and enterprise environment has typically been a complex process due to the number of computers and users involved, however with careful planning and utilization of the new User State Migration Tool migration issues should be reduced. This course explores the User  more...

Dealing with Problem Performance Simulation You're the head writer for The Jackie Lewis Show, a TV talk show on a basic cable channel. The six other writers and the writers? assistant report to you. Unfortunately, several of these workers have become problem performers of one type or another. As their supervisor, you will need to inform them of these problem performance issues as well as facilitate improved performance using various  more...

Export Controls ...ons that involve the export from the US or re-export from another country, of items which are subject to the EAR. This course is designed to increase awareness of the authority of the EAR and the responsibilities of organizations and individuals to comply with them. This course was developed with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the  more...

HIPAA Electronic Health Data Transactions Congress designed the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Administrative Simplification Rules to create shared data standards for health care providers, health plans, and information clearinghouses. These common standards make it easier to provide adequate care for patients, process insurance claims, and send and receive payments for health services. By using a  more...

Managing Sexual Harassment Problems Simulation ...countants. When one of them, Shelly Jones, tells you that another of your direct reports, Damon Beasley, has been sexually harassing her, you will need to take action to deal with the situation. This simulation is based on the SkillSoft course "Supervisor & Manager Sexual Harassment Awareness" (lch_01_a02_lc_enus). Note that the intent of this simulation is to illustrate ways of responding to  more...

Access 2000 User Series ...ting, Exporting and Linking (39 Minutes) 4.1 Exporting to another Database 4.2 Exporting to an Excel Spreadsheet 4.3 Exporting to ASCII 4.4 Exporting to HTML 4.5 Importing from anther Access Database 4.6 Importing Spreadsheet Data 4.7 Importing ASCII Data 4.8 Importing from HTML 4.9 Linking to Anther Access Database 4.10 Linking to anther types of Database 4.11 The Linked Table Manager Access  more...

Access 2000 Advanced Access 2000 Advanced (2 Hours 3 Minutes) 1.0 Building and Modifying Forms (51 Minutes) 1.1 Adding Controls 1.2 Selecting Controls 1.3 Moving, Sizing and Deleting Controls 1.4 Aligning Controls 1.5 Changing Control Properties 1.6 Changing the Tab Order Controls 1.7 Form Properties 1.8 Working with Combo Boxes and List Boxes 2.0 Building and Modifying Reports (26 Minutes) 2.1 Understanding Report  more...

PowerPoint 2000 Advanced ...Presentation (4 Minutes) 4.1 Save Presentation for use on another computer ( Pack N' Go ) 5.0 Managing Files (8 Minutes) 5.1 Saving Embedded Fonts in a Presentation 5.2 Saving HTML to a Specific target Browser 6.0 Toolbars (10 Minutes) 6.1 Customizing the Toolbar 6.2 Creating a Toolbar 7.0 Working with Charts & Graphs (14 Minutes) 7.1 Building and Modifying a Chart or a Graph 7.2 Building an  more...

PowerPoint 2000 Set of 3 ...Presentation (4 Minutes) 4.1 Save Presentation for use on another computer ( Pack N' Go ) 5.0 Managing Files (8 Minutes) 5.1 Saving Embedded Fonts in a Presentation 5.2 Saving HTML to a Specific target Browser 6.0 Toolbars (10 Minutes) 6.1 Customizing the Toolbar 6.2 Creating a Toolbar 7.0 Working with Charts & Graphs (14 Minutes) 7.1 Building and Modifying a Chart or a Graph 7.2 Building an  more...

Communication Business Etiquette ... method of choice for communicating all your ideas, or is another way better? How important is your tone of voice when dealing with a customer? All these questions are a matter of etiquette. How you communicate--in person, over the phone, electronically, and with customers--has a direct effect on how people treat you, on whether you sell your idea or product, and on how quickly you advance in  more...

Workplace Communication Skills ...e is a reluctance or an inability to get clarification of another person's intent. These situations can be avoided by using certain communication techniques to establish intent, both other people's intent, and your own. This course covers the three prime strategies that will enable you to do this. By speaking assertively, you can make your intentions clear, and in this course you will have  more...

Managing Organization Conflict As a manager, you will inevitably have to sort out some of the conflict that occurs in your organization. Sometimes, this will be between individuals, but often it will be between teams, and even departments. The different nature of these conflicts is likely to require different approaches, and there are also likely to be a range of particular demands on you in the way that you manage the  more...

Negotiating Inclusively ...omeone who is very different from you. Perhaps he is from another country, or another generation. How would you approach an individual in either of these situations? What if your ability to interpret a certain gesture or statement is inaccurate? Can you suppose how this situation might go sour during the negotiating process? Inclusive Negotiating is about becoming familiar with both the  more...

What to Do When the Going Gets Tough ...method and try it; if it fails, admit it frankly, and try another. But above all, try something." Franklin D. Roosevelt spoke these words of wisdom. Negotiating can be challenging, especially when the stakes are high. It's possible to be suddenly stopped in your tracks when an event or circumstance sends the whole deal reeling. Have you ever been involved in a tough negotiation? How did you  more...

Excellence in Internal Customer Service ...viduals and functional units, each taking inputs from one another and turning them out into external customer service. If everyone within the organization works to provide their "internal" customers with better service, then the end customers will receive a much higher quality service in the long run. Focusing on your internal customers not only helps your organization to survive and prosper,  more...

Working with Internal Customers Excellent customer service lies at the heart of any successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and  more...

Competitive Intelligence Implementing a Competitive Intelligence System ...r to Dean who believes Competitive Intelligence is simply another name for Marketing Research. After this goal is accomplished, you will articulate the benefits of International CI to both managers. Unit 2: The Competitive Intelligence (CI) Process (0.5 - 1 hour) Identify the three essential components of the CI process. Identify available  more...

Visual InterDev 6 0 Active Server Pages and Data Access ...Response object. Write the code to redirect the user to another URL by using the Redirect method of the Response object. Validate the user input by using the server script. Write the code to prevent concurrent access to the Application object by using the methods of an Application object. Write a script to store information by using the Session object. Add a script to the event  more...

NetWare 5 Administration - Part 2 ...are Administrator. Copy a print job from one printer to another by using NetWare administrator. Display the print job information by using NetWare Administrator. Delete a print job by using NetWare Administrator. Unit 2: Managing the File System Duration: 3 - 4 Hour(s) Identify the file system management utilities in NetWare and the tasks that you can perform using them.  more...

NetWare 5 Administration - Part 5 .... Create a directory map object that points a folder in another context by using NetWare Administrator. Identify the features of group objects. Set up access to resources in a multicontext environment. Identify the guidelines you should follow for setting up resources in a multicontext environment. Match the rights needed with the tasks you must perform to grant a user access to NDS  more...

Crystal Reports v10 Introduction to Report Design Part 3 ...ng reports and how a report can be easily translated into another language using Crystal Translator. Learn To: Identify the key aspects of formulas used in Crystal Reports v10. Identify the options available in Formula Workshop. Create and add a formula in a report. Identify the options for setting conditional formatting formulas, creating parameter fields, and working  more...

Lotus Notes R5 Collecting and Organizing Information ...ument. Attach an object to a document. Create a link to another database within a Notes document. Unit 4: Organizing the Workspace Duration: 2 Hour(s) Create a view. Create a new category in a Notes database. Manage the display of items in the View pane. Print all documents in a view. Create a personal folder. Save documents in a personal folder by using the view pane.  more...

Oracle Database 10g Administration Workshop I Part 4 ...tecture and how its components work and interact with one another. Learners will also be taught about undo management, lock management, and backup and recovery techniques. Learn To: Identify benefits of undo data. Identify features of undo segments. Identify undo management tasks that a DBA should perform to use Undo efficiently. Match database failures with their  more...

C Programming - Part 1 ...years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.) and now need to learn C, possibly as a prerequisite to C++, and those who are experienced in the general process of application development. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Basics of C Duration: 2 - 3 Hour(s) Sequence the  more...

C Programming - Part 2 ...years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.) and now need to learn C, possibly as a prerequisite to C++, and those who are experienced in the general process of application development. In addition, students should have taken the first part of this series (course 13201) prior to taking this course. T otal  more...

C Programming - Part 3 ...years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.) and now need to learn C, possibly as a prerequisite to C++, and those who are experienced in the general process of application development. In addition, students should have taken the first two parts of this series (courses 13201 and 13202) prior to taking this  more...

C Programming - Part 4 ...years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.) and now need to learn C, possibly as a prerequisite to C++, and those who are experienced in the general process of application development. In addition, students should have taken the first three parts of this series (courses 13201-03) prior to taking this course.  more...

C Programming - Part 1 ...ify the code to define an object of a class nested within another class. Declare the constructors and a destructor for a specific class in C++. Identify the features of this Pointer. Identify the code for passing arguments to a function for a specified output. Declare the arguments by value for a specific member function of an object. Declare the arguments by reference for a specific  more...

C Programming - Part 2 ...on. Identify the code to convert a standard data type to another standard data type by using the standard conversion functions. Identify the conversion function to convert data from a fundamental data type to a user-defined data type for a specified scenario. Identify the appropriate conversion function to convert a user-defined data type to a fundamental data type for a specified scenario.  more...

C Foundation for Non-C Programmers - Part 2 ...ke different types of classes. Convert one data type to another non-fundamental data type. Develop efficient applications by using standard libraries and exception handling techniques. Identify the steps in the development life cyce. C ontent Emphasis Skills-Based A udience Application developers, application programmers, client/server developers, systems programmers, and  more...

Oracle SQL Specifics Creating and Managing Database Objects ...t and an embedded subquery to create a table from rows in another table. Match the data dictionary views used to confirm tables and constraints with their purpose. Identify the naming conventions to follow when naming tables and columns. Identify the four most common datatypes used in the Oracle8 database. Match the five Oracle8 data integrity constraints with their descriptions.  more...

Oracle SQL and SQL Plus Advanced SELECT Statements ...Complete the statement to insert values into a table from another table by using a subquery. Complete the UPDATE statement by using subqueries. Complete a DELETE statement by using subqueries. Unit 2: Multiple-Value Subqueries Duration: 1 Hour(s) Identify the multiple-row comparison operator used for a given situation. Complete the query by using the appropriate operator  more...

Oracle Form Builder Handling Multiple Object Relationships .... Identify the built-ins used to programmatically invoke another form module. Write the code to invoke a form module in a modeless fashion by using a built-in. Write the code to perform a query at form startup by using a trigger. Match the built-ins used for navigating forms with their descriptions. Identify the features of transaction processing for opened form modules. Write the code to  more...

Oracle Form Builder R6 Controlling the User Interface Programmatically .... Identify the built-ins used to programmatically invoke another form. Match the different methods of invoking forms with the tasks they enable you to perform. Write the code to invoke a form in a modeless fashion by using built-ins. Write the code to perform a query at forms startup by using triggers. Match the built-ins for navigating forms with their descriptions. Identify the features  more...

Oracle Reports R6 Control Reports Course Overview This course is the third in a three-part Oracle Reports series that is based on Oracle Reports Release 6. This course introduces the learner to features of Oracle Reports that can be used to control report output. This course covers developing templates, creating and using parameters, coding PL/SQL triggers, exporing built-in package procedures, using the Reports Server, and  more...

Windows 2000 Professional User Fundamentals ...n a folder from within Windows Explorer. Copy a file to another folder. Move a file to another folder. Delete a file. Sort the files in a folder. Search for a file. Print a file from Windows Explorer. Unit 5: Networking in Windows 2000 Duration: 1 Hour(s) Change the logon password. Search for a computer on the network. Match the tasks that can be performed by a  more...

Word 2000 Fundamentals ...pen a recently used file. Copy text from one location to another. Paste selected text into a document. Move text in a document. Paste the contents of the clipboard into a document. Highlight text. Rectify text. Navigate through a document by using the Scroll Bar. Navigate through a document by using the Document Map. Navigate through a document by using the Edit menu title. Navigate  more...

Word 2000 Expert User ...bdocuments within a master document. Route a document to another person. Customize a document template. Create a style within a document. Edit the selected style in a document. Identify the appropriate situations in which to use macros. Record a macro. Run a macro. Edit a macro. Load a macro from another template. Manage a macro. Unit 2: Group Editing and Document Distribution  more...

Excel 2000 Fundamentals ...by a formula. Copy a specified data from one location to another. Copy specified attributes of data on the clipboard. Paste selected text in a worksheet. Move specified data item from a given location to another. Clear the specified attributes of a cell. Manipulate the cell positions. Spell-check a worksheet. Replace a text string with another string. Select rows and columns in a  more...

Excel 2000 Proficient User ...n a workbook. Copy a macro from one workbook location to another. Delete a macro in a workbook. Assign a macro to a Command button. Unit 3: Data Manipulation Duration: 1 - 2 Hour(s) Import data from a text file. Import tables from an HTML file. Import data from other applications. Export data to other application. Match the different methods of consolidating data with their  more...

Excel 2000 Expert User ...hared workbook. Merge the changes from one workbook into another workbook. Move and copy data from one workbook to another. Paste attributes from one workbook to another. Link cells in separate workbooks. Open two linked workbooks. Unit 3: Data Analysis and Summary Duration: 2 - 3 Hour(s) Create a data map. Match the Data Map toolbar buttons with their functions. Add a text  more...

PowerPoint 2000 Proficient User ...ge the alignment of text. Copy a style from one slide to another by using the Format Painter. Find and replace text. Set tab formatting in a slide. Indent the text in a slide by using the Promote and Demote buttons. Add a new slide to a presentation. Control the level of detail displayed in the outline pane by using the Outlining toolbar. Delete a slide. Hide a slide. Rearrange slides  more...

PowerPoint 2000 Expert User ... Add an action button to a slide. Create a hyperlink to another slide in the same presentation. Create a hyperlink to a Web site from a presentation. Animate the components of a slide. Create a custom background. Create a summary slide of the selected slides. Generate meeting notes. Insert meeting comments on the selected slide. Export the outline of a presentation to a Word file.  more...

Office 2000 - Web Integration ... from Internet Explorer 5.0. Open a Web page created in another Office application by using FrontPage. Unit 3: Collaborating on Web Documents Duration: 2 Hour(s) Identify the functions and requirements of Web Discussions. Initiate a Web Discussion on a Web page. Reply to an existing Web Discussion. Identify the functions of subscriptions. Subscribe to an Office 2000  more...

SQL Server 7 0 System Administration - Part 4 ...entify the steps for copying data from one environment to another. Select the tasks that are done when transforming data. Match data transfer tool names with uses. Identify the features of Data Transformation Services (DTS). Identify data source and data destination types provided in SQL Server. Match each Data Transformation Services (DTS) tool with its function. Identify the  more...

Visual InterDev 6 0 Active Server Pages and Data Access ...Response object. Write the code to redirect the user to another URL by using the Redirect method of the Response object. Validate the user input by using the server script. Write the code to prevent concurrent access to the Application object by using the methods of an Application object. Write a script to store information by using the Session object. Add a script to the event  more...

Outlook 2000 Proficient User ...e for Tasks in the Options dialog box. Assign a task to another person. Respond to a task request. Send a status report to another person regarding the progress of an assigned task. Identify the elements of the Journal interface, including the setup options that are available when you use Journal for the first time. Create a new journal entry manually. Edit a journal entry.  more...

Outlook 2000 Expert User ... a Tasks folder. Delegate access to a private folder to another person. To gain access to another person's private folder. Open an item in a public folder. Publish a Net folder to share a Calendar across the Internet and grant permission to users. Subscribe to a Net Folder. Identify the different types of standard forms. Create a customized Contacts form. Save a customized  more...

Exchange Server 5 5 Design Implementation - Part 3 ...ure a connector of one site with the bridgehead server on another site. Verify the connection between two sites connected by a Site Connector by using the MailStorm utility. Identify the selection criteria used by an MTA to select the best connector for delivering a message. Sequence the steps performed by an MTA for rerouting of a message in a multiple connector environment. Identify  more...

Exchange Server 5 5 Design Implementation - Part 4 Course Overview This is the fourth course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. L earn To: Identify the protocols used, the messages and security measures associated with Exchange Server and the Internet. Install and  more...

NetWare 5 Administration - Part 2 ...are Administrator. Copy a print job from one printer to another by using NetWare administrator. Display the print job information by using NetWare Administrator. Delete a print job by using NetWare Administrator. Unit 2: Managing the File System Duration: 3 - 4 Hour(s) Identify the file system management utilities in NetWare and the tasks that you can perform using them.  more...

NetWare 5 Administration - Part 5 .... Create a directory map object that points a folder in another context by using NetWare Administrator. Identify the features of group objects. Set up access to resources in a multicontext environment. Identify the guidelines you should follow for setting up resources in a multicontext environment. Match the rights needed with the tasks you must perform to grant a user access to NDS  more...

Lotus Notes 6 Moving to IBM Lotus Notes 6 ...urriculum are new to Lotus Notes, in terms of moving from another messaging application such as Microsoft Outlook. Familiarity with a messaging environment is a pre-requisite for this course. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options French, German, Spanish, US English Total Learning Time 6 to 8  more...

Access 2000 Expert User Course Overview This course provides participants the knowledge to use the advanced features of Microsoft Access 2000. At the completion of this course, students will learn how to create and refine queries; create, modify and enhance the forms in the Design view; create, modify and enhance reports; and secure and enhance the performance of an Access 2000 database. L earn To: Create  more...

Lotus Domino R5 System Admin Part 9 Managing a Notes Domino Env Course Overview This is the ninth course in a ten part series for system administrators who are responsible for Domino server and Notes client. At the completion of this course, students will learn how to identify the components of Domino Administrator, the server list, tabs, and tools; and manage a Domino environment. L earn To: Identify the components of Domino Administrator, the  more...

SQL and PL SQL Data Retrieval Techniques ...lso describes how to embed a SQL statement in a clause of another SQL statement to enhance the power of SQL queries. In addition, how to use SQL*Plus commands to build on basic SQL statements and create customized queries that retrieve the information and display it in a format specified by the user will be covered. L earn To: Retrieve rows from multiple tables by using an equijoin, a  more...

SQL and PL SQL DML and DDL ...se objects and their structures. Reference the tables of another user when appropriate permission has been granted. Name database objects according the Oracle naming conventions and guidelines. Identify the syntax of the CREATE TABLE statement. Identify the use of constraints as a means of enforcing data integrity. Prohibit null values using the NOT NULL constraint. Define a unique  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ... Configure WINS Server to replicate database entries with another WINS Server by using the Replication Partners Properties dialog box. Unit 3: Network Connectivity Duration: 2 Hour(s) Identify the reason for selecting a network connectivity method in a specified situation. Connect to the Internet by using dial-up networking. Connect to a remote computer by using dial-up networking.  more...

GroupWise 5 5 Admin Part 1--System Fundamentals ...ti-User list. Create a task. Create a reminder note for another person. Create a folder using the GroupWise client. Link a message to a folder using the GroupWise client. Share a folder using GroupWise. Track the status of a message using GroupWise. Identify the features of the GroupWise address book. Create a personal address book using GroupWise. Export a personal address book using  more...

GroupWise 5 5 Admin Part 3--System Maintenance ...e time. Move a GroupWise mailbox from one post office to another post office using NetWare Administrator. Sequence the steps of the database information change process. Sequence the steps of the database movement process. Sequence the steps of the message movement process. Unit 3: Database Maintenance Duration: 2 Hour(s) Identify the categories of GroupWise database maintenance.  more...

UNIX--Part 1 User Fundamentals ...from the command line. Copy a file from one directory to another. Remove a file from a directory. Identify the characteristics of users and groups. Control access to certain files in a UNIX system. Print a document from a Berkeley Software Distribution (BSD) system. Identify print commands for printing options in System V. Unit 3: Input, Output, and Compression Duration: 2 Hour(s)  more...

Exchange 2000 Infrastructure Design--Part 3 ...ganizations can migrate to Exchange while coexisting with another mail system. It provides an overview of the things you need to consider when planning, implementing, and testing a coexistence and migration strategy for your organization. A range of coexistence and migration scenarios for different types of organizations with varying needs and goals are presented to the learner in this course.  more...

Oracle PL SQL Procedures Functions Packages ...m SQL*Plus. Perform the steps to invoke a procedure from another procedure by using SQL*Plus, a debug session in Procedure Builder. Unit 2: Subprograms: Functions Duration: 2 - 3 Hour(s) Perform the steps to create a client-side function by using Procedure Builder. Perform the steps to create a server-side function by using SQL*Plus. Perform the steps to invoke a function using  more...

Oracle Database 10g Administration Workshop I Part 1 ...tecture and how its components work and interact with one another. Learners will be taught to create an operational database and properly manage the various structures in an effective and efficient manner including performance monitoring, database security, user management, and backup/recovery techniques. Learn To: Identify features of a Relational Database Management System  more...

Oracle SQL for End Users--Part 1 ...ommodate different data types. Compare one expression to another within a WHERE clause. Display rows within a range of values by using the BETWEEN operator. Display rows that match a list of values by using the IN operator. Perform wildcard searches by using the LIKE operator. Display rows that contain null values by using the IS NULL operator. Write a combined expression by using the AND  more...

FrontPage XP Expert User Course Overview This course delivers instruction on the higher level skills required to work with Web sites in FrontPage 2002. Modification and structuring of Web sites are covered, as well as, design considerations and procedures fundamental to Web site customization that include the creation of dynamic pages, frames and tables. Finally, essential elements in client/server interaction, such as  more...

Outlook XP Proficient User ...k 2002 users to view. • View the free/busy time of another user. • Identify features of the Contacts folder. • Create a new contact by using the File menu. • Sort a list of contacts by using fields. • Flag a contact for follow-up. • Track activities by linking contacts and activities. • Customize a built-in Contacts view. • Identify the  more...

Outlook XP Expert User ...r permission to a folder in Outlook 2002. • Access another user's folder. • Identify advantages of using offline folders. • Identify the advantages of using remote mail. • Create an offline folder file. Audience The audience for this course includes Secretarial, Clerks, Typists, CSRs, Office Managers, Web Designer-Developers, System Administrators, and  more...

PowerPoint XP Expert User ...the Insert menu. • Change a chart from one type to another. • Modify chart options in a slide. • Create a new slide with a table by using the Title and Content slide layout. • Add a table to an existing slide. • Format cell color in a table. • Embed fonts in a presentation. • Identify the features of preparing a presentation to run on another  more...

C Programming for the Microsoft NET Platform Part 5 ... experience programming in C, C++, Visual Basic, Java, or another programming language. Learners should also have basic familiarity with the .NET framework and the .NET strategy. In addition, learners should have taken the first four parts of this series (72711-72714). Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation  more...

Oracle9i SQL DML and DDL The Oracle SQL DML and DDL course is the third in a three-part series covering the Data Manipulation and Data Definition language statements supported by Oracle9i. This course introduces the participants to various objects in a database. The participants learn to create, update, and delete the database objects. The participants also learn to add rows, update, and delete existing rows from a table.  more...

Self Development Positively Influencing Others ...s. Match the sensory system of another person. Respond appropriately to verbal attacks. Given five steps, work to empower another person. Audience Professionals who are want to learn how to use techniques to positively influence others. Deployment Options e-Learning Accreditation NASBA credits: 3  more...

MS Win XP Install Admin Part 3 TCP IP NOS Environments ...an be selected when creating a direct cable connection to another computer in Windows XP Professional. Audience The intended audience for this course includes IT professionals that are new to the Windows XP environment, and involved in providing help desk support for Windows XP Professional desktops. They also provide support for the Windows XP family of products, or support for a Microsoft  more...

MS Win XP Install Admin Part 3 TCP IP NOS Environments ...an be selected when creating a direct cable connection to another computer in Windows XP Professional. Audience The intended audience for this course includes IT professionals that are new to the Windows XP environment, and involved in providing help desk support for Windows XP Professional desktops. They also provide support for the Windows XP family of products, or support for a Microsoft  more...

MS Win XP Install Admin Part 5 Disk File Mgt ...ey features of moving a dynamic disc from one computer to another computer running Windows XP Professional. o Identify key features of moving a dynamic disc from one computer to another computer running Windows XP Professional. o Sequence the disk preparation steps for upgrading from previous Windows operating systems to Windows XP Professional. o Sequence the disk preparation steps for  more...

Organizational Skills Time Management Develop the skills you need to manage your time effectively in Organizational Skills: Time Management. You will use various time management techniques to meet your own deadlines as well as help your employees meet theirs. Learn To Understand the importance of time management. Recognize the myths of time management.  more...

Acrobat 6 0 Intermediate This course teaches how to create pdf files from MS Word and the Web, as well as the basics of using digital signatures. It covers creating and deleting links, and it also teaches how to use Adobe Distiller. Learn To To identify advanced methods of converting a Word document to a PDF document. To identify methods of converting a Web  more...

Windows 2000 Implementing Security Part 5 ... • Create a direct connection to another computer through a cable. • Identify features of Multilink connections. • Configure an outbound VPN connection. • Match authentication protocols with their descriptions. • Identify features of Microsoft Point-to-Point  more...

Interpersonal Communication Effective Communication Interpersonal Communication: Effective Communication will help you develop the skills needed to communicate a message effectively by identifying the receiver, choosing a proper channel, and responding to feedback. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication.  more...

Emotional Intelligence Developing Emotional Intelligence Skills ... Follow the LISTEN process during a conversation with another person. Simulation Overview: In this simulation, you will meet with Dean Kramer, Icon's Quality Manager for Industrial Casing Products. Dean is responsible for ensuring that Icon continues to meet requirements for several international quality accreditations. In the past, Dean's  more...

Communicating w Difficult People Communicating with Your Manager ... Identify appropriate times to request help from another superior. Audience Employees who want to meet the challenge of communicating with a difficult manager. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours  more...

Employee Performance Resolving Conflict ...roductive work environment by addressing conflict between another manager and yourself, between employees, and among team members. Learn To Examine many sources of conflict. Explore the harmful and beneficial sides of conflict. Use, identify, and address various conflict resolution methods.  more...

Team Conflict Working in Diversified Teams Team Conflict: Working in Diversified Teams offers the student information for understanding diversity, being part of a diverse team, and resolving conflict in a diverse team. The program covers factors that contribute to team diversity, guidelines for effective communication, and approaches for achieving goals in a diverse team. Learn To Apply guidelines for  more...

Team Participation Resolving Conflict in Teams ... Explain how to resolve conflict between yourself and another team member. Use the six guidelines for handling opposition to your ideas. Simulation Overview: In this simulation, you are serving as part of a team to discuss ways to change how new accounts are assigned to Account Executives. The team has already acknowledged  more...

Virtual Team Mgmt Managing Virtual Team Relationships ... meeting. One of the team members is in San Francisco and another in London. You and the two other team members are in Chicago. Icon is introducing a new product line, and your team needs to develop a new trade show display for the new product line. In the meeting, you need to display abilities needed for effective virtual team management while avoiding things that will hamper effectiveness.  more...

Lotus Notes R5 Collecting and Organizing Information ...ument. Attach an object to a document. Create a link to another database within a Notes document. Unit 4: Organizing the Workspace Duration: 2 Hour(s) Create a view. Create a new category in a Notes database. Manage the display of items in the View pane. Print all documents in a view. Create a personal folder. Save documents in a personal folder by using the view pane. Create  more...

Windows 2000 Planning Implementing Active Directories - Part 2 ...ctory Sites and Services. Move a server from one site to another. Identify the guidelines for the physical placement of domain controllers and global catalog servers. Identify the guidelines for controlling domain controller replication traffic. Identify the guidelines for operations master server placement. Unit 4: Schema Modification Duration: 2 Hour(s) Identify the features of  more...

Lotus Notes 6 Moving to IBM Lotus Notes 6 ...urriculum are new to Lotus Notes, in terms of moving from another messaging application such as Microsoft Outlook. Familiarity with a messaging environment is a pre-requisite for this course. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options French, German, Spanish, US English Total Learning Time 6 to 8  more...

Windows NT 4 0 Cluster Server Wolfpack - Part 1 ...ce/Failover Manager when pushing a group form one node to another in a cluster. Identify the tasks performed by a Resource Monitor to determine a resource failure. Identify the function of the Time Service. Unit 2: Deploying Microsoft Cluster Server Duration: 3 - 4 Hour(s) Identify the criteria that must be satisfied by a resource to be used with Cluster Server. Identify  more...

Windows NT Server 4 0 Installation Configuration - Part 2 Course Overview This is the final course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network  more...

Windows NT 4 0 Cluster Server Wolfpack - Part 1 ...ce/Failover Manager when pushing a group form one node to another in a cluster. Identify the tasks performed by a Resource Monitor to determine a resource failure. Identify the function of the Time Service. Unit 2: Deploying Microsoft Cluster Server Duration: 3 - 4 Hour(s) Identify the criteria that must be satisfied by a resource to be used with Cluster Server. Identify  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 3 ... o Identify the command to migrate OUs from one domain to another by using Movetree. o Identify the command to clone users by using ClonePrincipal. o Migrate a group to a Windows 2000 domain by using ADMT. o Migrate a user account to a Windows 2000 domain by using ADMT. o Migrate a computer account to a Windows 2000 domain by using ADMT. o Identify the tasks to be performed after migrating  more...

Windows 2000 Network Infrastructure Admin --Part 2 Remote Access ...ection Wizard. Configure an outbound cable connection to another computer by using the Network Connection Wizard. Match the various types of inbound connections with the scenarios in which they are used. Configure an inbound dial-up connection for remote access by using the Routing and Remote Access console. Configure an inbound VPN connection for remote access by using the Routing and  more...

Windows 2000 Network Infrastructure Admin --Part 2 Remote Access ...ection Wizard. Configure an outbound cable connection to another computer by using the Network Connection Wizard. Match the various types of inbound connections with the scenarios in which they are used. Configure an inbound dial-up connection for remote access by using the Routing and Remote Access console. Configure an inbound VPN connection for remote access by using the Routing and  more...

Windows 2000 Network Infrastructure Admin --Part 3 IP Routing ... that can occur while trying to connect an OSPF router to another router. Install RIP by using the shortcut menu. Configure an interface on a RIP router by using the shortcut menu. Identify the corrective action for a specified problem with a RIP router on an IP network. Modify the preference level of an IP routing protocol by using the shortcut menu. Delete an IP routing protocol by using  more...

Windows 2000 Network Infrastructure Admin --Part 3 IP Routing ... that can occur while trying to connect an OSPF router to another router. Install RIP by using the shortcut menu. Configure an interface on a RIP router by using the shortcut menu. Identify the corrective action for a specified problem with a RIP router on an IP network. Modify the preference level of an IP routing protocol by using the shortcut menu. Delete an IP routing protocol by using  more...

C Programming for the Microsoft NET Platform Part 1 ... experience programming in C, C++, Visual Basic, Java, or another programming language. Learners should also have basic familiarity with the .NET framework and the .NET strategy. Content Emphasis Informational Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning  more...

C Programming for the Microsoft NET Platform Part 1 ... experience programming in C, C++, Visual Basic, Java, or another programming language. Learners should also have basic familiarity with the .NET framework and the .NET strategy. Content Emphasis Informational Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning  more...

C Programming for the Microsoft NET Platform Part 3 ... experience programming in C, C++, Visual Basic, Java, or another programming language. Learners should also have basic familiarity with the .NET framework and the .NET strategy. In addition, learners should have taken the first two parts of this series (72711 and 72712). Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation  more...

C Programming for the Microsoft NET Platform Part 2 ... experience programming in C, C++, Visual Basic, Java, or another programming language. Learners should also have basic familiarity with the .NET framework and the .NET strategy. In addition, learners should have taken the first part of this series (72711). Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits:  more...

C Programming for the Microsoft NET Platform Part 3 ... experience programming in C, C++, Visual Basic, Java, or another programming language. Learners should also have basic familiarity with the .NET framework and the .NET strategy. In addition, learners should have taken the first two parts of this series (72711 and 72712). Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation  more...

C Programming for the Microsoft NET Platform Part 3 ... experience programming in C, C++, Visual Basic, Java, or another programming language. Learners should also have basic familiarity with the .NET framework and the .NET strategy. In addition, learners should have taken the first two parts of this series (72711 and 72712). Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation  more...

C Programming for the Microsoft NET Platform Part 4 ... experience programming in C, C++, Visual Basic, Java, or another programming language. Learners should also have basic familiarity with the .NET framework and the .NET strategy. Content Emphasis Informational Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning  more...

C Programming for the Microsoft NET Platform Part 4 ... experience programming in C, C++, Visual Basic, Java, or another programming language. Learners should also have basic familiarity with the .NET framework and the .NET strategy. Content Emphasis Informational Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning  more...

C Programming for the Microsoft NET Platform Part 5 ... experience programming in C, C++, Visual Basic, Java, or another programming language. Learners should also have basic familiarity with the .NET framework and the .NET strategy. In addition, learners should have taken the first four parts of this series (72711-72714). Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation  more...

CIW Security Professional Network Security Firewalls ...connection to a specific port of Windows 2000 Server from another computer by using Netcat. Unit 2: Securing Network Resources (1 hour) Identify steps to implement a security model. Identify guidelines for securing services. Identify guidelines to secure Web servers. Identify strategies to prevent security holes in Common Gateway Interface (CGI) scripts. Secure a Web  more...

Excel 2003 Fundamentals ... To identify options for saving a workbook in another file format. To identify options in the Format Cells dialog box. To apply a style to a range of cells. To identify options in the AutoFormat dialog box. Audience The target audience will range from new users to power users, although you can  more...

The Reasons Why Diversity Matters ...asons that make it necessary in today's business climate. Another lesson will explore the far-reaching implications of diversity initiatives on business. It will examine the ways in which diversity within organizations, or lack of it, touches every aspect of the business, right down to the bottom line. Additionally, it will explore the ways in which diversity in the workplace brings outstanding  more...

Trends in Coaching ... what is the business case for coaching? Is coaching just another popular fad, or can organizations really benefit from it? Every coach should be aware of the strategic uses of coaching: the organizational benefits that are offered, how coaching can be used to help coachees deal with positive and negative change, and ways of coaching innovators and mavericks. What factors are important when  more...

Special Design Tools ...owledge already present in the company or industry, or in another industry. Altshuller distilled the problems, contradictions, and solutions in these patents into a theory of inventive problem solving which he named the theory of inventive problem solving (TRIZ). Axiomatic design is a general methodology that helps designers to structure and understand design problems, thereby facilitating the  more...

Effective Negotiation Skills Every day we are involved in negotiations of one form or another. Even though negotiations are an integral part of our lives, techniques for managing these situations are not instinctive; they must be learned. Experienced negotiators make a conscious decision about what type. This class is offered online and on-site as a customized program.  more...