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From 123-CBT Computer Based Training
Introduction to Six Sigma
...ibute their success to it? This course largely deals with answering these questions. The course traces Six Sigma's roots in traditional quality concepts, but also shows that it is not just about quality; it is also a metric, a philosophy, a balanced scorecard, and a quality management system. This course demonstrates how to estimate Sigma level and how Six Sigma methodologies are strategically
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Introduction to Six Sigma
...ibute their success to it? This course largely deals with answering these questions. The course traces Six Sigma's roots in traditional quality concepts, but also shows that it is not just about quality; it is also a metric, a philosophy, a balanced scorecard, and a quality management system. This course demonstrates how to estimate Sigma level and how Six Sigma methodologies are strategically
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Customer Service Over the Phone
... customer service. This course covers the basic rules for answering a customer call including greeting the customer and offering your assistance. It includes information on how to make a good impression by listening and using questions to probe for more information, using your tone, and being able to empathize and be sincere with the customer. This course also describes ways of reflecting or
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... customer service. This course covers the basic rules for answering a customer call including greeting the customer and offering your assistance. It includes information on how to make a good impression by listening and using questions to probe for more information, using your tone, and being able to empathize and be sincere with the customer. This course also describes ways of reflecting or
more...
Essential Skills for Admin Support Professionals--Simulation
...oday reaches far beyond the dated cliche of the secretary answering phones and filing documents. Effective administrative support professionals require an extensive array of skills, including communication, organizational, managerial, problem-solving, and conflict-resolution skills. Without such skills, the administrative support professional risks both his or her success and the success of his
more...
...oday reaches far beyond the dated cliche of the secretary answering phones and filing documents. Effective administrative support professionals require an extensive array of skills, including communication, organizational, managerial, problem-solving, and conflict-resolution skills. Without such skills, the administrative support professional risks both his or her success and the success of his
more...
From Online Training Directory
Expert Certificate Course in Medical Coding
...re details write to Testimonials "Thank you so much for answering my concerns regarding the great coding course. I did what you suggested and went onto Volume II and have thoroughly enjoyed coding the charts.
It is encouraging when I code the chart 100% correctly (has not happened too many times!!!) but practice makes perfect. I have 25 charts left before completion." Pat "I want to say
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Expert Certificate Course in Medical Coding
...re details write to Testimonials "Thank you so much for answering my concerns regarding the great coding course. I did what you suggested and went onto Volume II and have thoroughly enjoyed coding the charts.
It is encouraging when I code the chart 100% correctly (has not happened too many times!!!) but practice makes perfect. I have 25 charts left before completion." Pat "I want to say
more...
QuickBooks Pro 2000 Level 1
...ickBooks users how to use Help features to assist them in answering their questions.
This introductory course takes the student through the basic accounting functionalities of QuickBooks Pro 2000. The topics that will be discussed include creating a company file using the EasyStep Interview, adding and modifying employee information, setting up a service company`s inventory items, and adding
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...ickBooks users how to use Help features to assist them in answering their questions.
This introductory course takes the student through the basic accounting functionalities of QuickBooks Pro 2000. The topics that will be discussed include creating a company file using the EasyStep Interview, adding and modifying employee information, setting up a service company`s inventory items, and adding
more...
From 123-CBT Computer Based Training
Essential Sills for Administrative Support Professionals Simulation
...oday reaches far beyond the dated cliche of the secretary answering phones and filing documents. Effective administrative support professionals require an extensive array of skills, including communication, organizational, managerial, problem-solving, and conflict-resolution skills. Without such skills, the administrative support professional risks both his or her success and the success of his
more...
Essential Sills for Administrative Support Professionals Simulation
...oday reaches far beyond the dated cliche of the secretary answering phones and filing documents. Effective administrative support professionals require an extensive array of skills, including communication, organizational, managerial, problem-solving, and conflict-resolution skills. Without such skills, the administrative support professional risks both his or her success and the success of his
more...
The Inbound Call Center
Inbound call center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework
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Inbound call center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework
more...
Interpersonal Communication Telephone Skills
...w: In this simulation, you will be answering incoming calls and making outbound calls. You are trying to discover why your company's Shipping Department did not deliver an order to one of your company's product vendors. You must identify various callers' needs and use professional telephone skills to address each caller appropriately. Unit 3: Inbound Calls (0.5 - 1
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...w: In this simulation, you will be answering incoming calls and making outbound calls. You are trying to discover why your company's Shipping Department did not deliver an order to one of your company's product vendors. You must identify various callers' needs and use professional telephone skills to address each caller appropriately. Unit 3: Inbound Calls (0.5 - 1
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Advanced Interpersonal Communication Building Relationships
...elationships offers the student guidelines for asking and answering questions, using nonverbal communication and power, and giving feedback when building relationships. The program also describes the various communication styles and offers techniques to use when communicating with them. Learn To Interact with an individual who displays a specific primary
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...elationships offers the student guidelines for asking and answering questions, using nonverbal communication and power, and giving feedback when building relationships. The program also describes the various communication styles and offers techniques to use when communicating with them. Learn To Interact with an individual who displays a specific primary
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Call Center Inbound Customer Service
...his simulation, you are a Customer Service Representative answering incoming customer calls. You will be working in the credit card application department, serving several customers with various needs. The diverse situations will require you to use your skills and leave each caller with a positive impression of your company. Unit 3: Satisfying Customers' Needs (0.5 - 1 hour)
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...his simulation, you are a Customer Service Representative answering incoming customer calls. You will be working in the credit card application department, serving several customers with various needs. The diverse situations will require you to use your skills and leave each caller with a positive impression of your company. Unit 3: Satisfying Customers' Needs (0.5 - 1 hour)
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Mentoring Implementing a Formal Mentoring Program
...entoring program by explaining the benefits of a program, answering their questions, and helping them see what all can be accomplished through mentoring. Unit 2: Developing a Mentoring Program (0.5 - 1 hour) Identify the three factors of successful mentoring programs. Ensure a mentoring program meets the four criteria of successful programs.
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...entoring program by explaining the benefits of a program, answering their questions, and helping them see what all can be accomplished through mentoring. Unit 2: Developing a Mentoring Program (0.5 - 1 hour) Identify the three factors of successful mentoring programs. Ensure a mentoring program meets the four criteria of successful programs.
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From Serebra Learning Corporation
Introducing Contact Centers Customer Response Etiquette
This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
more...
The Inbound Call Center
...rs on productivity; apply the processes to turn the phone answering service into a business center; understand the value of linking with the rest of the organization; and employ methods to give customers the service they want. Becoming a successful call center manager is not an easy task. This series is targeted specifically for call center managers, but would also be a valuable asset for call
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...rs on productivity; apply the processes to turn the phone answering service into a business center; understand the value of linking with the rest of the organization; and employ methods to give customers the service they want. Becoming a successful call center manager is not an easy task. This series is targeted specifically for call center managers, but would also be a valuable asset for call
more...
Advanced Interpersonal Communication: Building Relationships
Advanced Interpersonal Communication: Building Relationships offers the student guidelines for asking and answering questions using nonverbal communication and power and giving feedback when building relationships. The program also describes the various communication styles and offers techniques to use when communicating with them.
more...
Advanced Interpersonal Communication: Building Relationships offers the student guidelines for asking and answering questions using nonverbal communication and power and giving feedback when building relationships. The program also describes the various communication styles and offers techniques to use when communicating with them.
more...
From Seletel Informatique
Interview Skills
This series examines the interview process, from obtaining an invitation to an interview to follow-up after the interview. The employer's perspective is discussed, and interview preparation is covered in detail. Proper interview demeanor, including listening and answering, asking questions, effective communication, and negotiating is discussed. Strategies for getting past screening interviews,
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This series examines the interview process, from obtaining an invitation to an interview to follow-up after the interview. The employer's perspective is discussed, and interview preparation is covered in detail. Proper interview demeanor, including listening and answering, asking questions, effective communication, and negotiating is discussed. Strategies for getting past screening interviews,
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From Education Systems
ASTA North American Rail Travel Specialist
The purpose of this specialist course is to help you, the professional travel agent, develop a sales specialty in North American Rail Travel. Specializing in rail travel involves a complex array of motivation, skills, knowledge, persistence and creativity. While a single course is not likely to provide you with everything you need to earn your place among rail travel experts, this course will lay
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The purpose of this specialist course is to help you, the professional travel agent, develop a sales specialty in North American Rail Travel. Specializing in rail travel involves a complex array of motivation, skills, knowledge, persistence and creativity. While a single course is not likely to provide you with everything you need to earn your place among rail travel experts, this course will lay
more...
From JED New Media inc.
Selling Your Company to the Press
It suggests different strategies to help you prepare for the interview and proposes some tips and tactics for skillfully answering pre-interview and interview questions. Glean some tips on how to present your organization and your message in a positive manner.
this is a 40-minute online tutorial useful to individuals as well as in a group learning setting.
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It suggests different strategies to help you prepare for the interview and proposes some tips and tactics for skillfully answering pre-interview and interview questions. Glean some tips on how to present your organization and your message in a positive manner.
this is a 40-minute online tutorial useful to individuals as well as in a group learning setting.
more...
From Medical Coding Certification and Medical Billing Certification
Pharmacy Technician
...sed pharmacist. Job duties include filling prescriptions, answering the phone, entering data into the computer, working with insurance carriers and doctorsa ™ offices regarding patientsa ™ insurance claims, verifying prescriptions, and updating patient profiles. They may also compound medications, order and verify shipments and returns, and may manage and oversee other pharmacy
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...sed pharmacist. Job duties include filling prescriptions, answering the phone, entering data into the computer, working with insurance carriers and doctorsa ™ offices regarding patientsa ™ insurance claims, verifying prescriptions, and updating patient profiles. They may also compound medications, order and verify shipments and returns, and may manage and oversee other pharmacy
more...
From Medical Tourism Training, Inc
Telephone Skills for Professionals
...el field. The course covers eight areas of expertise:
1. Answering and responding to calls
2. Enhancing your voice quality
3. Improving listening skills
4. Asking the right questions to get the right answers
5. Managing calls
6. Returning calls properly and promptly
7. Using voice mail professionally
8. Delivering excellent customer service via telephone
These aspects of telephone
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From NCC Home Learning
Teaching Assistant Diploma
...s are structured to provide you with alternative means of answering them. You may find it profitable to approach the head of one of your local schools, to explain what you are doing and to see whether there are any opportunities for you to gain experience by helping out in the school on a purely voluntary basis.
Modules
MANDATORY UNITS:
Provide Support for Learning Activities
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...s are structured to provide you with alternative means of answering them. You may find it profitable to approach the head of one of your local schools, to explain what you are doing and to see whether there are any opportunities for you to gain experience by helping out in the school on a purely voluntary basis.
Modules
MANDATORY UNITS:
Provide Support for Learning Activities
more...
From PDHengineer. com-Decatur Professional Development, LLC
Using Membrane Bioreactors MBR for Water Reclamation
...ate document as a reference. The appendix will be used in answering the final 10 questions in the course quiz. The student must take a multiple-choice quiz consisting of thirty-five (35) questions at the end of this course to earn 8 PDH credits. State Board Acceptance This course can be used by professional engineers to fulfill PDH requirements mandated by state and provincial licensing
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...ate document as a reference. The appendix will be used in answering the final 10 questions in the course quiz. The student must take a multiple-choice quiz consisting of thirty-five (35) questions at the end of this course to earn 8 PDH credits. State Board Acceptance This course can be used by professional engineers to fulfill PDH requirements mandated by state and provincial licensing
more...
online course |
instructor-led class |
learn at home |
group study |
self-directed study |
cd-based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer-based learning |
discount pricing |
online tutorial |
