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From 123-CBT Computer Based Training
Taking on a Management Role

...others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted.
Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but challenging, one. It takes most people out of an area in which they have been comfortable and
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Taking on a Management Role
Developing the Team and its Culture

...is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project or team environment, and he will tell you that team dynamics make a huge difference in terms of getting work done and in the whole working environment. A positive, constructive atmosphere can keep team members motivated and productive, while a negative atmosphere can have the opposite effect. Developing
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Interpersonal Communication Being Approachable

...haps you worry about being ignored or not connecting with anyone and dread that awkward feeling of standing alone, off to the side. Do you wonder why people seem to be drawn to certain individuals in the room? Those individuals probably faced the same feelings of uncertainty entering the room as you did, but the difference may be that they appear to be more approachable than you do.
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Managing Project Human Resources

...is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project environment, and they will tell you that team dynamics can make or break a project. A positive, constructive atmosphere can keep team members motivated and productive, while a negative atmosphere can have the opposite effect. Developing effective project teams is one of the primary responsibilities of a
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Facilitating Difficult Situations

...that has an exceptionally dominant person who doesn't let anyone else have say, or trivializes the contributions of others? How do you keep a faction from taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting and/or success? What is the best way to clear the air when there is
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Introduction to Access Management

...e the keys to your car, house, or office lying around for anyone to grab and use as they please. The same attention you give to protecting your physical valuables should be considered when protecting the confidentiality, availability, and integrity of your organization's IT data and intellectual property. Proper Access Management is critical for providing access to users who require it, and
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Giving Feedback

...ual. Giving feedback is a necessary skill and can involve anyone in an organization, whether it is manager-to-report, peer-to-peer, or report-to-manager. There are generally two types of feedback: positive feedback for reinforcing positive behavior, and corrective feedback for correcting negative behavior. The purpose of this course is to help you improve your skills in giving both types of
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CompTIA Network 2009 Network Protocols

...e was a need for a set of standards that could be used by anyone designing and developing applications and services that would need to communicate across a network. The Open Systems Interconnection (OSI) model was designed to meet this need. The OSI model is a set of communication standards, or protocols, that enable devices and applications to communicate with each other, regardless of their
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Microsoft Access 2007 for Advanced Users

Microsoft Access 2007 for Advanced Users Microsoft
For anyone wishing to become familiar with Microsoft Access 2007 at an advanced level; anyone seeking to obtain Microsoft Application Specialist certification in the use of Microsoft Access 2007; anyone seeking to obtain Microsoft Application Professional certification.
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Writing for Technical Professionals Preparation Planning

...
Being technically knowledgeable is a good start for anyone wishing to write about a particular technology. However, it is not a guarantee that what is written will achieve its ultimate goal. In fact, some of the greatest technical experts find it very challenging to write effectively on technical matters. While it is important to understand the subject matter, it is equally important to
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Basic Business Math Percentages Ratios

Basic Business Math: Percentages & Ratios
An understanding of basic mathematical principles is important for any business person. They enable you to figure out resource requirements, estimate costs, work out average time spent on different activities, or calculate commission earnings. Percentages and ratios are a means of highlighting many relationships in business, not least of which are
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From Online Training Directory
Resume Writing



This course demonstrates the process of writing a resume that will result in an interview.
Designed for anyone who needs a resume, this course will guide students through the process. An overview of resumes including their use, what potential employers look for and styles will be discussed. Comparisons between the job market and individual goals will be made and applied to the process. A
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Resume Writing
Shipping Infectious Substances (IATA and DOT)



...te in as little as 8 hours.
Who should take this course: Anyone who... -Prepares hazardous materials for transportation; Selects packaging or packages hazardous materials; -Completes a shipper`s declaration or other paperwork associated with the transport of hazardous materials; -Loads, unloads, or handles hazardous materials; -Is responsible for safety of transporting hazardous materials;
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Instructor Led-Search Engine Training Workshop


... Who should take this course? This course is designed for anyone wanting to learn strategies to improve search engine positioning process for their Website. Are you? ? a professional seeking fast results? ? a home-based entrepreneur need of a simple learning aid? ? a student with limited budget? ? looking for cost-effective training for your staff? 3. How is the program administered? The entire
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Search Engine Training Workshop-Self Directed


... Who should take this course? This course is designed for anyone wanting to learn strategies to improve search engine positioning process for their Website. Are you? ? a professional seeking fast results? ? a home-based entrepreneur need of a simple learning aid? ? a student with limited budget? ? looking for cost-effective training for your staff? 3. How is the program administered? The entire
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Take Control of IIS



This course describes how to install and configure Microsoft 2000 Web and FTP services.
Do you need to set up a Web server for your home, small office, or corporation? This course shows, using a real-time, full-screen display, everything you need to do set up Web and FTP servers with the Microsoft 2000 or NT operating systems. All the procedures you need are shown just as you would perform them
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Conflict Intervention



...anyone who must intervene when others are in a conflict. It addresses how to assess the climate of a conflict and understand the issues. There are methods to gather information, neutralize the situation, clarify points of view, and define the conflict. There are also techniques for brokering a win/win situation, gaining commitment from all parties, and following through for complete resolution.
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5 Steps to Effective Persuasive Business Communication



...ting technique.
This course is designed specifically for anyone who wants to get the "target audience" to take action or shift their opinion or point of view. Since no one can be expected to change their mind or take action if they are not predisposed to do so, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome.
You will begin with
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Learn How To Write Effective Persuasive Written Communication



...ting technique.
This course is designed specifically for anyone who wants to get the "target audience" to take action or shift their opinion or point of view. Since no one can be expected to change their mind or take action if they are not predisposed to do so, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome.
You will begin with
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Influence Your Customer to Take Action and Buy



Achieve the right personal chemistry throughout the selling process.
Selling is a balance of give and take.
You give your customer what they want to know about your product or service can do for them, and then they `take` it from you in exchange for a price. Most often referred to as closing, you ask them to make a decision by suggesting they take action. According to the old school of
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Beginning Travel Career 5 Week Onlineworkshop


An intensive course designed for anyone interested in a career in the travel industry. A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program, there will be a $5 discount on the book.
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The Trump Way to Wealth
...anyone can become a millionaire or even a billionaire. In the history of the world, there has never been a better time to create wealth than right here, right now. The Trump Way to Wealth will give you the coaching, training, skills and tactics you need to build wealth every single day.Students may complete this course within a reasonable period of time. Contact Hours give an indication of
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Turn Your Life Experience Into College Credit
...s been designed to give you direction.
It is exactly for anyone, anywhere in the world who has a dedicated desire to better themselves, build self-esteem and take a significant step in moving affirmatively forward with their life goals. There are a total of 6 in-depth lessons each building upon the previous one.Learn from a Life Experience and Adult Education Expert how to gain the competitive
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Harnessing the Internet
...ls who work in public libraries.
Harnessing the Internet Anyone who has ever used the Internet knows how vast and confusing this electronic resource can be. Working in a public library, you most likely use the Internet daily, or you have customers who may ask you questions about the Internet. Sometimes you find the Internet very helpful and sometimes not so useful. This tutorial is a basic
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Shipping with Dry Ice
... any dangerous goods by air). Who Should Take This Course Anyone who prepares shipments that include dry ice (or, more correctly, "carbon dioxide, solid"). This would include personnel who ship dry ice along with: refrigerated food products diagnostic specimens non-infectious samples some environmental samples (such as traps from a Method 25D sampling train, both from and to the lab) any
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Lab Safety and Chemical Hygiene
...ab managers environmental, health and safety coordinators anyone developing a laboratory Chemical Hygiene Plan anyone working in a "laboratory" If you call your operation a laboratory, then more than likely you fall under the OSHA definition of a laboratory. The term "hazardous chemical" is a broad definition according to OSHA. If you use a chemical that has any sort of associated health hazard
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Defensive Driving
...anything else. Our Defensive Driving course is a must for anyone who drives in connection with work. Well, actually, you might think after taking this course that all drivers should take this safety course. Detailing the causes of the hazards, we edge you into the fundamentals of defensive driving and then steer into road conditions, stopping distance, vehicle spacing, backing, evasive driving
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Respiratory Protection
...
This course is intended to be part of OSHA training for anyone who works in or near where poisonous gases or particulate are present or oxygen is depleted. Your workers will learn when respirators are needed, and when they are unable to provide enough protection. They will discover how to inspect, wear, clean, maintain, and store all types of respirators, disposable particulate, full-face
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Adobe After Effects CS3: Advanced
...deo-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Get ready to dive in deeper than basic editing and compositing with these entertaining and educational videos on the advanced feature set in After Effects. You'll explore the 3D environment to understand better how to work with 3D
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Adobe After Effects CS3: Essentials
...deo-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Discover the world of animation with After Effects CS3 Essentials. Hosted by professional animator Ko Maruyama, these training videos focus on new features and essential tools including Shape Layers, the Puppet Tool and Brainstorm.
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Adobe CS3 Design: Workflow
...deo-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Watch your creativity flourish with Adobe CS3 Design Workflow. With Geoff Blake as your coach, you'll learn how to build InDesign layouts, edit raster images with Photoshop, manipulate vector objects with Illustrator, build Web
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Adobe CS3 Print: Workflow
...deo-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Learn how to design successfully for print using Adobe CS3 Print Workflow. With print production specialist Claudia McCue as your host for this series, you`ll learn what it takes to get your designs printed. You`ll also explore
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Adobe CS3 Production Premium: Workflow
...deo-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Start with some important tips on shooting and capturing video with OnLocation for a smoother rough cut. Then once you've organized the clips into bins in Premiere Pro, and added the clips to the timeline, you're ready to learn how
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Adobe CS3 Web Design: Workflow
...deo-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Hone your web design skills as you learn how to use the new features in CS3 Web Design Workflow. Hosted by Abbas Rizvi, this video series teaches you how to bring your Photoshop or Illustrator artwork effortlessly into Flash, build
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Adobe Dreamweaver CS3: Advanced
...deo-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Take your web design to next level with the Adobe Dreamweaver CS3: Advanced training series. Instructed by Janine Warner, you'll learn tips and tricks for working with Adobe's latest award-winning design program including how to
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Adobe Dreamweaver CS3: Essentials
...deo-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Adobe Dreamweaver CS3 places the tools in your hands to quickly and easily design, develop and eye catching and manageable websites. During this comprehensive introduction to Dreamweaver CS3 you will cover the basics of how to
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Adobe Dreamweaver CS4: Essentials
...deo-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Beginner and Intermediate web designers will find the tools and techniques discussed to be invaluable while designing, updating and creating websites using Dreamweaver CS4. Once oriented with the new CS4 interface you apply the
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Adobe Illustrator CS4: Essentials
...deo-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. With Total Training for Adobe Illustrator CS4, you?ll discover a world of amazing tools and commands within the industry standard vector drawing application, Adobe Illustrator. You?ll learn tricks, techniques, and go-arounds to
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Adobe Encore CS3: Essentials
...deo-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Adobe? Encore? CS3 is the Adobe Premiere Pro's disc authoring application. Reach the widest possible audience with Adobe Encore CS3 software, now included with Adobe Premiere? Pro CS3. Explore the rich set of creative tools for DVD
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Adobe Fireworks CS3
...deo-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Get your designs from the rest of the CS3 suite out to the web and ready for the masses with Adobe Fireworks CS3. This program picks up where Adobe's old ImageReady left off and comes packed with new features to set your designs up
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Adobe Flash CS3 Professional: ActionScript 3 Essentials
...deo-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Get up and running on the newest version of ActionScript, which is included with Flash CS3. If you are new to ActionScript 3.0, this series shows you how to make your Flash applications more dynamic by using the scripting language
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Adobe Flash CS3 Professional: ActionScript 3 UI & Data
...deo-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Explore new territories in the land of data handling and user interface (UI) design with ActionScript 3 language in Flash CS3. With John Ulliman as your guide, this video series provides plenty of hands-on experience as you learn
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Adobe Flash CS3 Professional: Essentials
...deo-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Give your website a new look! Now is the time to give it a zap of creativity with animated objects and sound effects. Whether you are a web designer or game developer, you will learn the necessary techniques to get your project
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Adobe Flash CS3: ActionScript 3 Animation and Games
...deo-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Advance your knowledge and use of ActionScript 3 by taking a specific look into Animation and Game Design. Instructed by John Ulliman, this series which is available online and on DVD-ROM, goes step-by-step through the new
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Adobe Flash CS4 Professional: Essentials
...deo-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. This introductory training is tailored specifically to the needs of a beginner or intermediate user of Adobe Flash CS4. During the course you will learn how to create, animate and efficiently mange your rich media content via the
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Adobe Illustrator CS3: Advanced
...deo-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Unlock the secrets of Adobe Illustrator CS3 as you learn advanced tricks and techniques in this video series. Showcasing his sense of design and creativity, your host, Geoff Blake teaches you how to make eye-popping special
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Adobe Illustrator CS3: Essentials
...deo-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. These easy to follow, in-depth lessons show you how to create top quality artwork using Adobe Illustrator CS3. Our lessons focus on best practices for producing better images easier and faster ? ensuring the most unique and
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Adobe InDesign CS3: Essentials
...deo-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Adam's combination of real-world design experience, technical expertise, and training background make him an ideal InDesign CS3 software guide. In Part 1, he shows you how to navigate the new Adobe InDesign CS3 interface as well as
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Adobe Photoshop CS3: Advanced
...deo-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Take your skills to new heights with the Photoshop CS3 Advanced video series. With Adobe Certified Photoshop Expert Justin Seeley as your host, you'll learn how to manage and organize your images using Adobe Bridge CS3, process
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Adobe Photoshop CS3: Essentials
...deo-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. If you are just starting out with Photoshop or you need a refresher on keyboard shortcuts, the basics of selecting colors or elements in photos, special effects and layering, then the Photoshop CS3 Essential tutorials cover what
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Adobe Photoshop CS4 Extended: Essentials
...deo-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Mastery of Adobe Photoshop CS4 requires a solid foundation in the fundamental tools and techniques used by the pros to create eye-popping effects, achieve stunning visuals. Total Training for Adobe Photoshop CS4 Extended:
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Bartending the Easy Way-Online
...m I guaranteed job placement? You should be very leery of anyone who promises you job placement. That is not possible.
You may be given leads, but you will have to get the job on your own. Additionally, keep in mind that every other student will be given the same leads. Bartending the Easy Way includes thorough coverage of resumes, experience and job interviews, which is how you will get a
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Bartending to the Max-Online
...of cocktails. Because there are jobs of all skill levels, anyone can become a bartender. In addition to learning the basics of tending bar, this course emphasizes ethics and customer service, which is invaluable knowledge for anyone who works in a bar or restaurant. The class is extremely beneficial to bar owners, managers, waitresses and novice bartenders, also. Hollywood bartender Kellie
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Building with the Basics: Grammar and Punctuation
...ause document disasters. Based on a building analogy that anyone can relate to, this workshop is designed with many opportunities for participants to ?build? documents using the tools of their language. Included are pre- and post-tests to show learning progress. Participants value this update on ?DOS? and ?taboos? for more powerful writing?and smarter speaking since the same basic rules apply.
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Database Management
...hrough a variety of examples. This course is designed for anyone interested in gaining familiarity with database management.
Someone taking this course should have some experience using a computer in a windows environment. No programming experience is required However some experience using Microsoft Access is recomended. There are two database case examples that are used throughout the course
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Dreamweaver MX 2004
... helped him breakdown complex concepts into language that anyone can understand. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the video instruction is close to 6 hours. However to maximize the learning experience, that video
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Effective Business Communication Series
...ilding, and paragraph design.Audience: This series is for anyone who wants to improve his or her professional writing skills.Features:Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations. Flash scenarios use real world situations to illustrate course concepts. Audio accompanies each lesson page throughout the course. Activities allow learners to apply
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Doing Business in China
...ent the most important facts.Audience: This series is for anyone interested in learning about the etiquette of doing business in China.Course Features: Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations. Flash scenarios use real world situations to illustrate course concepts. Streaming video scenarios illustrate real world issues and solutions
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Expert Certificate Course in Medical Transcription with Work Placement Program
...eight years. Medical transcription is an ideal career for anyone with typing skills and an interest in healthcare. Common Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Some students are able to complete the course in as little as five months. However, most students take one
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Grant Writing Basics
... for library education, this course has applicability for anyone writing grants.
Grant Writing Basics Grants are not just free money, but require an investment in planning, resources, commitment, and sustainability. Applying for a grant can seem like a daunting task. Certainly, there is work involved, but with the help of this tutorial, you will know the steps that are necessary and find that
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Health Insurance Portability and Accountability Act Training
...Houses, but also at HR managers, Business Associates, and anyone else that wants to know about their Individual Rights under the HIPAA legislation. Coursework focuses on education in the HIPAA law, and best practices for HIPAA legislation. Other topics include the documentation that is required for HIPAA compliance, and the technology changes that will have to be implemented. Furthermore the
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Microsoft Word 2003 (Levels 1-2-3)
...ools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate online.
Microsoft Word 2003 (Levels 1-2-3) Our Word 2003 provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate online. Our interactive training
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Microsoft Word XP Certification
...ools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate online.
Welcome to Microsoft Word XP Certification Our Word XP provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate online. Our interactive training
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QuickBooks Pro 2006
...World`s most popular accounting software. For beginner or anyone with prior accounting experience.
Welcome to the QuickBooks Pro 2006 Training Series The QuickBooks Pro 2006 course will teach you how to efficiently set up your own accounts and manage your business. Learn inventory management, sales tax issues, task management, classifying transactions, bank statement reconciliation and more.
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Doing Business in India
...ent the most important facts.Audience: This series is for anyone interested in learning about the etiquette of doing business in India.Course Features: Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations. Flash scenarios use real world situations to illustrate course concepts. Streaming video scenarios illustrate real world issues and solutions
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From 123-CBT Computer Based Training
Managing and Maintaining Brand Equity
...g a plan of action. This course gives brand managers, and anyone involved in marketing, an awareness of the ongoing spectrum of issues involving brand management, as well as step-by-step strategies to help your brand survive--and even thrive--in a competitive market. So, what opportunities, influences and threats does your brand face? Lesson one explores making the most of your brand's
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Managing and Maintaining Brand Equity
Insider Trading
Illegal insider trading is harmful to the marketplace. The ethical arguments against insider trading draw attention to the disparity of information between the two parties to the transaction, the violation of property rights, and the undermining of investors' confidence in the market. This course will provide examples of illegal insider trading and list the main provisions under law governing
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C Programming - Part 1

... of the people who would benefit from taking this course. Anyone who designs and implements system-level programs or corporate client/server applications, and anyone who maintains and updates existing client/server applications would be good candidates for this course. Participants should be fluent in the ANSI C programming language, have a comprehensive understanding of the programming
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C Programming - Part 2

... of the people who would benefit from taking this course. Anyone who designs and implements system level programs or corporate client/server applications, and anyone who maintains and updates existing client/server applications would be good candidates for this course. Participants should be fluent in the ANSI C programming language, have a comprehensive understanding of the programming
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C Programming - Part 3

... of the people who would benefit from taking this course. Anyone who designs and implements system level programs or corporate client/server applications, and anyone who maintains and updates existing client/server applications would be good candidates for this course. Participants should be fluent in the ANSI C programming language, have a comprehensive understanding of the programming
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C Programming - Part 4

... of the people who would benefit from taking this course. Anyone who designs and implements system level programs or corporate client/server applications, and anyone who maintains and updates existing client/server applications would be good candidates for this course. Participants should be fluent in the ANSI C programming language, have a comprehensive understanding of the programming
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Data Modeling - Create Basic Models

...nalysts, database designers, database administrators, and anyone responsible for the analysis and specification of data during the application development lifecycle.
T otal Learning Time
7 - 8 Hour(s)
Course Contents
Unit 1: Introduction to Relational Data Modeling
Duration: 3 Hour(s)
Identify the tasks involved in Systems Development.
Identify some of the
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Data Modeling - Develop Depth to Your Models

...nalysts, database designers, database administrators, and anyone responsible for the analysis and specification of data during the application development lifecycle. Participants should have knowledge equivalent to: course 60021, Data Modeling: Create Basic Models.
T otal Learning Time
7 - 8 Hour(s)
Course Contents
Unit 1: Adding Complexity to an Entity Relationship (ER) Model
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Process and Function Modeling

...ess analysts, technical analysts, database designers, and anyone responsible for the analysis and specification of functional requirements during the application development lifecycle. These people are likely to be graduate professionals with some experience in an application development environment.
T otal Learning Time
7 - 8 Hour(s)
Course Contents
Unit 1: Introduction to
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Object Analysis Design Requirements Analysis

...ess analysts, technical analysts, database designers, and anyone responsible for analysis and design tasks during the object oriented application development lifecycle. These people are likely to be graduate professionals with some experience in an application development environment. No prior knowledge of object technology required, although students will benefit from a basic understanding of
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Object Analysis Design Design Implementation

...ess analysts, technical analysts, database designers, and anyone responsible for analysis and design tasks during the object oriented application development lifecycle. These people are likely to be graduate professionals with some experience of the application development environment. This course is part of an Oracle integrated curriculum and supplements our Oracle8 courses and Oracle
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Cisco Networking Technologies Introduction Part 3

...initial startup of a Catalyst switch.
Audience:
Anyone wishing to take the Cisco Exam 640-821.
Deployment:
e-Learning/Self-Study
Accreditation:
CEU credits: 0.80 CEUs
Language Options:
US English
Total Learning Time:
8 hours
Objectives:
Unit 1: Routing (2 hours)
Identify information contained in the routing table.
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Cisco Networking Technologies Introduction Part 4

...mands for displaying CDP information.
Audience:
Anyone wishing to take the Cisco Exam 640-821.
Deployment:
e-Learning/Self-Study
Accreditation:
CEU credits: 0.80 CEUs
Language Options:
US English
Total Learning Time:
8 hours
Objectives:
Unit 1: Configuring Cisco Routers (4 hours)
Identify how to complete router system
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PowerPoint XP Curriculum

... Audience The intended audience for this curriculum is anyone who engages in presenting information or ideas in any public forum. A team leader or team member in any environment will benefit from these courses, as will sales people. Learners should be computer literate and work in a people-centric environment They should be involved with customers, groups or teams to the extent that they may
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PowerPoint XP Proficient User

... Audience The intended audience for this course is anyone who engages in presenting information or ideas in any public forum. A team leader or team member in any environment will benefit from these courses, as will sales people. Learners should be computer literate and work in a people-centric environment They should be involved with customers, groups or teams to the extent that they may
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PowerPoint XP Expert User

... Audience The intended audience for this course is anyone who presents information or ideas in any public forum. A team leader or team member in any environment will benefit from these courses, as will sales people. Learners should have knowledge of either Microsoft Office 97 or 2000 programs and be familiar with PowerPoint and working with presentations. It is recommended that learners
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Windows XP Professional User Curriculum

.... Audience The intended audience for this curriculum is anyone who is familiar with and has a basic mastery of any other Windows operating system. Clerical and secretarial staff, network users, most people in an office environment who use computers with an acceptable degree of proficiency will benefit from this curriculum. This curriculum assumes that the learner has worked in a Windows
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Windows XP Prof User Fundamentals

...rd. Audience The intended audience for this course is anyone who is familiar with and has a basic mastery of any other Windows operating system. Clerical and secretarial staff, network users, most people in an office environment who use computers with an acceptable degree of proficiency will benefit from these courses. These courses assume that the learner has worked in a Windows
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Windows XP Prof Advanced User

...ns. Audience The intended audience for this course is anyone who is familiar with, and has a basic mastery of, any other Windows operating system. Clerical and secretarial staff, network users, most people in an office environment who use computers with an acceptable degree of proficiency will benefit from these courses. These courses assume that the learner has worked in a Windows
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Business Travel Safety Domestic Travel

...ion. Audience The target audience for this program is anyone who travels for business purposes. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Preparing to Travel (0.5 - 1 hour) Identify aspects of your
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Business Travel Safety International Travel

...ies. Audience The target audience for this program is anyone who travels for business purposes. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Preparing for International Travel (0.5 - 1 hour) Identify
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Business Travel Safety Forming a Corporate Travel Safety Program

...vel. Audience The target audience for this program is anyone who travels for business purposes. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Corporate Travel Policy Development (1 - 2 hours) Sequence
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ABAP 6 10 Overview

The purpose of this course is to provide an overview of the SAP programming language ABAP 6.10. The course will show the structural pre-requisites, which are important to develop a programme with ABAP/4. Learn To: o Architecture of SAP R/3 Programs. o ABAP in the SAP R/3 System. o Work Processes. o Program Flow and Program Types. o ABAP Workbench in SAP R/3. o ABAP Workbench. o
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ABAP 6 10 Reporting

...m service team. Moreover the course has been designed for anyone of the project team who has to create special demands. This course has been developed for end users who are already involved with the system administration or who are involved with the development of client specific SAP adoption. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI).
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Business Travel Safety Safety Measures for Travelers

...ple. Audience The target audience for this program is anyone who travels for business purposes. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Travel Safety for Women (1 - 2 hours) Identify general
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Cross Cultural Business Comm Understanding Cultural Differences

...mail. Audience Managers, supervisors, employees, or anyone who communicates internationally for their organization, from their home office or while traveling, on a regular basis. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives
more...
Cross Cultural Business Comm Devel Cross Cultural Comm Skills

...ter. Audience Managers, supervisors, employees, or anyone who communicates internationally for their organization, from their home office or while traveling, on a regular basis. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives
more...
Cross Cultural Business Comm Addressing Cross Cultural Bus Situations

...ion. Audience Managers, supervisors, employees, or anyone who communicates internationally for their organization, from their home office or while traveling, on a regular basis. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives
more...
E-mail Etiquette E-mail in the Workplace

... attaching files. Audience Managers, employees, and anyone who needs to learn how to use e-mail in order to communicate more effectively at work. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: E-Mail Basics (0.5 -
more...
E-mail Etiquette Using E-mail to Communicate Successfully

...ic abbreviations. Audience Managers, employees, and anyone who needs to learn how to use e-mail in order to communicate more effectively at work. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Creating E-mail
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E-mail Etiquette Writing Effective E-mail Messages

...ruct a paragraph. Audience Managers, employees, and anyone who needs to learn how to use e-mail in order to communicate more effectively at work. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Composing Online
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Listening Skills The Fundamentals of Listening

...gers, supervisors, salespeople, and administrative staff. Anyone who listens professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding the Listening Process (0.5 - 1 hour) Identify the three benefits of
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Listening Skills Listening Challenges

...gers, supervisors, salespeople, and administrative staff. Anyone who listens professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Overcoming Listening Problems (1 hour) Identify the barriers to listening.
more...
Customer Relationship Mgt Fundamentals of CRM

...agers, supervisors, customer service representatives, and anyone within an organization who wants to better understand the techniques of building customer loyalty. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English 2 to 4 hours Objectives Unit 1: Creating Customer Loyalty (0.5 - 1 hour)
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Customer Relationship Mgt Implementing CRM

...agers, supervisors, customer service representatives, and anyone within an organization who wants to better understand the techniques of building customer loyalty. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Becoming Customer
more...
Customer Relationship Mgt eCRM

...agers, supervisors, customer service representatives, and anyone within an organization who wants to better understand the techniques of building customer loyalty. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: eCRM Characteristics
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360-Degree Feedback Experiencing 360-Degree Feedback

...eveloping an improvement plan. Audience Employees and anyone who wants to learn more about what a 360-degree feedback program is. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding 360-Degree Feedback Programs (0.5 -
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Business Problem Solving Problem Solving Fundamentals

...ems. Audience The target audience for this program is anyone within an organization who needs to enhance their problem solving skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: The Importance of Problem Solving (0.5 - 1
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Business Problem Solving The Problem Solving Process

...ion. Audience The target audience for this program is anyone within an organization who needs to enhance their problem solving skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Identifying Problems (0.5 - 1 hour)
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Business Problem Solving Critical Thinking Info Analysis

...ing. Audience The target audience for this program is anyone within an organization who needs to enhance their problem solving skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Critical Thinking (0.5 - 1 hour)
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Business Problem Solving Problem Solving Teams

...eam. Audience The target audience for this program is anyone within an organization who needs to enhance their problem solving skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Managing Problem-Solving Teams (1 - 2 hours)
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Managing Change Implementing the Change Process

...lement a change. Audience This course is suitable for anyone involved in formal or informal change management. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: The Fundamentals of Managing Change (0.5 - 1 hour)
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Managing Change Overcoming Change Obstacles

...times of change. Audience This course is suitable for anyone involved in formal or informal change management. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Facing Obstacles to Change (0.5 - 1 hour)
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Managing Change Managing Yourself Through Change

...eginnings phase. Audience This course is suitable for anyone involved in formal or informal change management. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Responding to Change (0.5 - 1 hour) Identify
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Managing High Performers Creating a Retention Strategy

...formers. Audience The audience for this curriculum is anyone in middle/ senior management, or anyone involved in employee management. Typical job titles might include: HR Manager, Team Leader, Executive Manager, Project Manager. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total
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Managing High Performers Defining Finding High Performers

...rformer. Audience The audience for this curriculum is anyone in middle/ senior management, or anyone involved in employee management. Typical job titles might include: HR Manager, Team Leader, Executive Manager, Project Manager. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total
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Managing High Performers Implementing Recognition Programs

...er path. Audience The audience for this curriculum is anyone in middle/ senior management, or anyone involved in employee management. Typical job titles might include: HR Manager, Team Leader, Executive Manager, Project Manager. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total
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Cisco Networking Technologies Introduction Part 1

...Identify features of star topologies.
Audience:
Anyone wishing to take the Cisco Exam 640-821.
Deployment:
e-Learning/Self-Study
Accreditation:
CEU credits: 0.80 CEUs
Language Options:
US English
Total Learning Time:
8 hours
Objectives:
Unit 1: Introduction to Networking (4 hours)
Identify commonly used computer
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Cisco Networking Technologies Introduction Part 2

...rnet Control Message Protocol (ICMP).
Audience:
Anyone wishing to take the Cisco Exam 640-821.
Deployment:
e-Learning/Self-Study
Accreditation:
CEU credits: 0.80 CEUs
Language Options:
US English
Total Learning Time:
8 hours
Objectives:
Unit 1: Cabling Networks (2 hours)
Identify features of coaxial cables.
Identify
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Linux Technology Overview Part 1 Technical Business Considerations

...sks and benefits of using it. This course is designed for anyone who wants to learn more about this emerging technology. Learn To Identify the features of the history of Linux. Identify the features of Linux. Identify the features that make it suitable for end users and enterprises. Identify the business applications of Linux. Audience Technical
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CCNT Voice Over IP Essentials v6 0

... descriptions.
Audience:
The target audience is anyone who wants to remain current in the data and telecommunications industries, including Network Engineers, Network Administrators, Telecommunications Technicians, Data/Internet/Telecommunications Sales Professionals, Telecom Sales Engineers, IP/Data Product Managers, and Telecom Account Managers. It will also be of interest to
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Telephone Skills Professionalism Through Basic Skills

...visors, salespeople, and front-line administrative staff. Anyone who uses the phone professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Important Telephone Skills (0.5 - 1 hour) Identify basic telephone skills.
more...
Telephone Skills Handling Difficult Calls

...visors, salespeople, and front-line administrative staff. Anyone who uses the phone professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Telephone Etiquette (0.5 - 1 hour) Identify guidelines for portraying a good
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Telephone Skills Effectively Mng Inbound Outbound Calls

...visors, salespeople, and front-line administrative staff. Anyone who uses the phone professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Inbound Calls (0.5 - 1 hour) Identify methods for screening calls. Identify
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Organizational Behavior Organizational Dynamics for Individuals

...OB. Audience Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding Organizational Behavior
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Organizational Behavior Organizational Group Dynamics

...er. Audience Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Groups and Teams (0.5 - 1 hour)
more...
Organizational Behavior The Organizational System

... Audience Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Organizational Structure
more...
Web Site Security Internet Intranet Management Policies

...d implementation factors of Kerberos.
Audience:
Anyone who designs, creates, maintains, and secures a corporate Web site. Webmasters and Web Administrators would be typical audiences for this course. Participants should have knowledge equivalent to the following courses: Networking Foundation series (courses 12754 and 12755); HTML 4.0 (courses 12822 and 12823); Java (courses
more...
Web Site Security Messaging Servers Viruses

...operations of several common viruses.
Audience:
Anyone who designs, creates, maintains, and secures a corporate Web site. Webmasters and Web Administrators would be typical audiences for this course. Participants should have knowledge equivalent to the following courses: Networking Foundation series (courses 12754 and 12755); HTML 4.0 (courses 12822 and 12823); Java (courses
more...
From HAZMAT Plans & Programs, Inc
OSHA 30 Hour for Construction - Online OSHA 30 Training

...ing course is a comprehensive safety program designed for anyone involved in the construction industry. Specifically devised for safety directors, foremen, and field supervisors; the program provides complete information on OSHA compliance issues. OSHA recommends Outreach Training Programs as an orientation to occupational safety and health for workers covered by OSHA 29 CFR 1926. Construction
more...
OSHA 30 Hour for Construction - Online OSHA 30 Training
OSHA 30 Hour for General Industry - Online Training

...r Training is a comprehensive safety program designed for anyone involved in General Industry. Specifically devised for safety directors, field supervisors and foremen, the 30 Hour program provides complete information on OSHA compliance issues. OSHA recommends 10 and 30 Hour Outreach Training Programs as an orientation to occupational safety and health for workers covered by OSHA 29 CFR 1910.
more...
DOT HAZMAT General Awareness - Online Training

...(DOT) Regulations 49 CFR 172. 700, requires training for anyone who handles hazardous materials including individuals who ship or receive hazardous materials, prepare hazardous materials for transportation, mark and label containers, complete shipping documents, select packaging and load or unload hazardous materials.
LEARNING OBJECTIVES:
- Understand the basics of the Hazardous
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DOT HAZMAT General Awareness - Online

...R). DOT Regulations 49 CFR 172 700, requires training for anyone who handles hazardous materials including individuals who ship or receive hazardous materials, prepare hazardous materials for transportation, mark and label containers, complete shipping documents, select packaging and load or unload hazardous materials.
LEARNING OBJECTIVES:
- Understand the basics of the Hazardous
more...
From Michael Management Corporation
SAP101 - Introduction to SAP


...s of the SAP system. This simulation course is a must for anyone wanting to learn about SAP!
Course Goal:
- Learn the basics of the SAP system with hands-on exercises
- Learn how to navigate, search, and get help in SAP
- Learn how to run and print reports
- Overview of the various modules in SAP
- Use the SAP Business Workplace
- Work with master data, post transactions
more...
SAP101 - Introduction to SAP
SAP MM102 - Inventory Management & Physical Inventory


...ent. This is simulation course is a basic requirement for anyone working with SAP's Materials Management module.
Course Goal:
- perform Goods Movements
- create material reservations and issue goods
- post stock transfers
- perform physical inventory counts and corrections
- run basic inventory and stock reports
Release: ECC 6. 0 (newest SAP release)
Audience:
- End
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SAP MM101 - Materials Management - Purchasing



...ule. This is simulation course is a basic requirement for anyone working with SAP's logistics.
Course Goal:
- learn about info records and source lists
- learn how to work with purchase requisitions
- create purchase orders and good receipts
- process vendor invoices
- run basic purchasing reports
Release: ECC 6. 0 (newest SAP release)
Audience:
- End users
more...
SAP SD101 - Sales & Distribution


...ule. This is simulation course is a basic requirement for anyone working with SAP's logistics.
Course Goal:
- learn about customers and business partners
- learn how to work with quotations and sales orders
- create deliveries and billing documents
- run basic sales reports
Release: ECC 6. 0 (newest SAP release)
Audience:
- End users
Prerequisite:
- Basic SAP
more...
SAP CO101 - Cost Center Accounting


...ule. This is simulation course is a basic requirement for anyone working with SAP's FI/ CO modules.
Course Goal:
- create cost centers and groups
- cost center planning and budgeting
- manual reposting of costs
- distribution and assessment allocations
- run basic cost center reports
Release: ECC 6. 0 (newest SAP release)
Audience:
- End users
- Accountants
more...
SAP MM103 - Warehouse Management


...ent. This is simulation course is a basic requirement for anyone working with SAP's Materials Management (MM) module.
Course Goal:
- work with warehouses & storage bins
- create transfer requirements & transfer orders
- physical inventory & cycle counting
- common warehouse stock reports
Release: ECC 6. 0 (newest SAP release)
Audience:
- End users
Prerequisite:
more...
SAP CO102 - Profit Center Accounting


...ule. This is simulation course is a basic requirement for anyone working with SAP's FI/ CO modules.
Course Goal:
- create profit centers and groups
- standard hierarchy
- cost/ revenue planning
- distribution and assessment allocations
- run basic profit center reports
Release: ECC 6. 0 (newest SAP release)
Audience:
- End users
- Accountants
Prerequisite:
more...
SAP PP101 - Production Planning


...nning (PP) module. This course is a basic requirement for anyone working with SAP's Production Planning module.
Course Goal:
- Work with Bills of Materials & Work Centers
- Create Routings, MRP and Forecast Profiles
- Create production orders and issue goods to orders
- Common production planning reports
Release: ECC 6. 0 (newest SAP release)
Audience: End users
more...
SAP110 - Basic SAP Reporting Skills


...nctions in SAP. This is course is a basic requirement for anyone working with SAP in any module.
Course Goal:
- Learn how to run reports in SAP
- Basic selection criteria
- Advanced selections and dynamic selections
- Reporting variants
- Sorting and subtotaling
- Filtering & printing
Release ECC 6. 0 (newest SAP release)
Audience: All
Prerequisite: Basic SAP skills
more...
SAP115 - Advanced SAP Reporting Skills


...user must know. This is course is a basic requirement for anyone working with SAP in any module.
Course Goal:
- Working with report layouts
- Drill-down
- Downloading SAP reports
- Printing (via spool)
- Emailing and sharing reports
- PDF conversion
- Data browser
Release ECC 6. 0 (newest SAP release)
Audience: All
Prerequisite:
- Basic SAP skills (SAP101)
more...
MM110 - Basic Material Master Data


...erial Master Data. This course is a basic requirement for anyone working with SAP's Materials Management (MM) module.
Course Goal:
- Create/ change material master record
- Create material types
- Work with info records and source lists
- Common material master data reports
Release: ECC 6. 0 (newest SAP release)
Audience: Materials Management professionals
Prerequisites:
-
more...
MM111 - Intermediate Material Master Data

...erial Master Data. This course is a basic requirement for anyone working with SAP's Materials Management (MM) module.
Course Goal:
- Pricing and output conditions
- Work with quota arrangements
- Material and vendor mass maintenance
- Create/ change in batch
- Storage locations and delivery addresses
Release: ECC 6. 0
Audience:
- Materials Management professionals
more...
SD102 - Intermediate Sales Distribution


...istribution (SD) module. This course is a requirement for anyone working with SAP's SD module or Supply Chain Management.
Course Goal:
- Maintain products and item proposals
- Create Material Determination, BOMs, Output Types, Scheduling Agreements
- Create Goods issue, Outbound Delivery
- Sales Information System
Type: Hands-on End User course
Release: ECC 6. 0
Audience:
more...
SD110 - Credit Memo Processing


...istribution (SD) module. This course is a requirement for anyone working with SAP's SD module or Supply Chain Management.
Course Goal:
- Create credit memo requests
- Analyze pricing & release request
- Create credit memos
- Message output, document flow
Type: Hands-on End User course
Release: ECC 6. 0
Audience:
- End users
Prerequisite:
- Basic SAP skills (SAP101)
-
more...
From Pitman Training Centre London
An Introduction To Company Structure Law


This is an exciting 6-8 hour course aimed at anyone wishing to start their own business; those currently in business; those looking for work; as well as employees who wish to learn more about how the company they work for is structured.
It's a really important module for those taking legal secretarial courses or bookkeeping courses too.
A relatively short course, it forms the basic
more...
From The Swamp School
Urban Watershed Planning eTraining
This eight-hour workshop covers the eight tools of watershed planning developed by the Center for Watershed Protection with emphasis on current stream restoration techniques and their use in urban settings. The course focuses on better site design and practical storm water management approaches and addresses BMPs, wetlands, streams and buffers as part of our watershed planning tool box. This
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From Healing Art Forms Institute
Nicoles Channeled In Attunement Package


...ent via email in a few separate emails as to not overload anyone's server, along with a list provided in the email so you can make sure you receive all manuals that are listed below. Sold individually these attunements are over $800. In this package of 59 attunements, they are at a reduced price of less then half of the original prices together!
Each teacher passes on attunement listed
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From 6P International, LLC
10 Hour Construction Industry Outreach Training Program - Spanish
...d for construction workers, foremen, job supervisors, and anyone involved in the construction industry. OSHA recommends Outreach Training Program courses as an orientation to occupational safety and health for workers covered by OSHA 29 CFR 1926. Workers must receive additional training, when required by OSHA standards, on the specific hazards of the job. Upon successful completion of the
more...
10 Hour 30 Hour Construction OSHA Outreach Courses
...d for construction workers, foremen, job supervisors, and anyone involved in the construction industry. OSHA recommends Outreach Training Program courses as an orientation to occupational safety and health for workers covered by OSHA 29 CFR 1926. Workers must receive additional training, when required by OSHA standards, on the specific hazards of the job. Upon successful completion of the
more...
10 Hour 30 Hour General Industry OSHA Outreach Courses
...ing course is a comprehensive safety program designed for anyone involved in general industry. Specifically devised for safety directors, foremen, and field supervisors; the program provides complete information on OSHA compliance issues. OSHA recommends Outreach Training Programs as an orientation to occupational safety and health for workers covered by OSHA 29 CFR 1910. General industry
more...
30 Hour General Industry OSHA Outreach Training Program
...ing course is a comprehensive safety program designed for anyone involved in general industry. Specifically devised for safety directors, foremen, and field supervisors; the program provides complete information on OSHA compliance issues. OSHA recommends Outreach Training Programs as an orientation to occupational safety and health for workers covered by OSHA 29 CFR 1910. General industry
more...
10 Hour Construction Industry OSHA Outreach Training Program w Study Guide
...d for construction workers, foremen, job supervisors, and anyone involved in the construction industry. OSHA recommends Outreach Training Program courses as an orientation to occupational safety and health for workers covered by OSHA 29 CFR 1926. Workers must receive additional training, when required by OSHA standards, on the specific hazards of the job. Upon successful completion of the
more...
10 Hour Construction Industry OSHA Outreach Training Program
...d for construction workers, foremen, job supervisors, and anyone involved in the construction industry. OSHA recommends Outreach Training Program courses as an orientation to occupational safety and health for workers covered by OSHA 29 CFR 1926. Workers must receive additional training, when required by OSHA standards, on the specific hazards of the job. Upon successful completion of the
more...
From Banjara Academy
International Graduate Diploma in Counselling Skills IGDCS
...ifies them to be a Certified, Professional Counsellor.
Anyone over the age of 16 years and from any walk of life is eligible to enroll. The online program offers the advantage of a flexible schedule and duration a the student can do it from any location, at any time and finish the course in a 6 month-1 year timeframe. The program simultaneously nurtures personal growth and development by
more...
From B. F Environmental Consultant Inc
Grant Writing and Technical Writing Training Programs


If you are seeking to learn the essentials in writing or acquiring grants for private, public, or government use, this course is perfect for you. Anyone thinking of starting a business that utilizes grants will want to learn the essentials of writing, researching, obtaining and maintaining operations and strategies within the grant system.
more...
Non-Profit Management Training and Certification





B. F. Environmental Consultants Inc has been a long-term partner with many local, state, and national non-profit organizations. During this effort and support, we have learned that in many cases the non-profit organization has great support from the community and volunteers, but many of the individuals working in the organization require training. We have partnered with a national trainig
more...
Six Sigma Training Certification - Black Belt





The Black Belt training program integrates online learning with hands-on data analysis. The course material provides an in-depth look at the DMAIC problem-solving methodology, as well as deployment and project development approaches. The course flow follows the DMAIC methodology, with the appropriate tools and concepts taught at each stage of project deployment.
Black Belt candidates generally
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OSHA 10 hour - 30 hour Construction and Industrial Training Programs




...and industrial workers, supervisors, job supervisors, and anyone involved in the construction industry. OSHA recommends Outreach Training Program courses as an orientation to occupational safety and health for workers covered by OSHA 29 CFR 1926. Workers must receive additional training, when required by OSHA standards, upon completion of the course. Upon successful completion of the course,
more...
From Software Training Academy, Inc
Overview of J2EE Development

...on-programmers analysts, managers, technical writers, and anyone who desires a good conceptual understanding of J2EE while not needing to drill down into the details of particular APIs or runtime specifications. Developers may also find this course quite useful as a starting point for one or more of our courses in specific J2EE technology it gives a great sense of the big picture before one
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From Corexcel
Compensation


The online course, Compensation, will cover many issues revolving around the key aspects of pay policy: pay equity within an organization, how and when to grant raises, legal requirements, and different ways to structure payment. The compensation course is critical for anyone in the Human Resources field.
Target Audience: This course is designed for adult learners.
more...
Introduction to Leadership


The Introduction to Leadership Online Course will explain how to become a successful, meaning effective, leader. The majority of the information in this course is based on D. Quinn Mills' book, "Leadership: How to Lead, How to Live." Crucial questions such as; What is leadership? Why is it Important? What is visionary leadership? What does effective leadership require? What is the role of
more...
Effective Negotiations


The Effective Negotiations online course covers skills and techniques that are vitally important to negotiating. Almost every day we find ourselves involved in negotiations and the skills we need to be successful are not instinctive, they're learned.
Seasoned negotiators know exactly what strategies to use during negotiations by understanding things like, the importance of the relationship and
more...
An Overview of Marketing


The online course An Overview of Marketing, provides and introduction to marketing and marketing planning. Also covered in the course are topics such as; the strategic importance of marketing, the marketing mix (four Ps), and customer values and satisfaction.
Marketing is essential to any business and must be done efficiently. This course is a must for anyone who wants to learn the basics of
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Fundraising for Nonprofit Organizations


The online course Fundraising for Nonprofit Organizations covers one of the central activities of a nonprofit organization, fundraising! Nonprofits must raise money every year and this is the primary way to do it. In addition to financing operation budgets, fundraising may also be used to raise money for special projects or facility improvements. In these situations, fundraisers will launch large
more...
From Pitman Training Centre Notting Hill
An Introduction To Business Structure Law


This is an exciting 6-8 hour course aimed at anyone wishing to start their own business; those currently in business; those looking for work; as well as employees who wish to learn more about how the company they work for is structured.
It's a really important module for those taking legal secretarial courses or bookkeeping courses too.
A relatively short course, it forms the basic
more...
From Minutes-Matter LLC
Online Child Abuse Neglect Recognition and Reporting 3 Hour Course
...en a child and a stranger.
A child may be abused without anyone ever knowing.
A child will never enjoy sexual touch.
By teaching a child about sexual assault, they may become sexually active.
If a family's income is too high they will have to pay for Public Services.
If parents are having trouble coping they can contact Children's Services.
A child under 12 years of age should never be
more...
Online Child Abuse and Neglect Recognition and Reporting with 6 CEUs
...rs & Supervisors, Physicians, Nurses, Clinic Personnel or anyone interested in he social, clinical and/ or community aspects of Child Abuse/ Neglect Recognition & Reporting.
Course Requirements:
This course does not require participants to have any prior knowledge or experience in Child Abuse / Neglect Recognition and Reporting.
Course Topics:
Section I: General Information
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From Serebra Learning Corporation
Workgroup Collaboration and Advanced Reporting Options in Project 2002
To discuss collaboration and advanced tracking and reporting with Project 2002 Anyone wishing to gain advanced knowledge of Microsoft Project 2002; candidates for MOUS certification; end users seeking competence in Microsoft Project 2002
more...
Microsoft Office 2000 - Advanced FrontPage
To provide advanced users of FrontPage 2000 with skills in using navigation, themes, frames, forms, and databases on a web site Anyone wishing to become familiar with FrontPage 2000 or needing to create professional-standard Internet or intranet sites quickly and easily; students who wish to become certified as a Microsoft Office Specialist
more...
The Art of Global Communication
Considering that communication is something you do every day, how many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the
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Customer Relationship Management Fundamentals of CRM
Customer Relationship Management: Fundamentals of CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the
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Excellence in Internal Customer Service
In today's fast-changing and highly competitive business climate, offering excellent customer service has never been so important. But what about taking a different approach? Has your organization tried looking inwardly to find the answers to offering great service? Organizations consist of an independent chain of individuals and functional units, each taking inputs from one another and turning
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Working With Internal Customers
Excellent customer service lies at the heart of any successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and
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Overcoming Internal Customer Service Problems
Managing relationships with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In
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Internal Customer Service Conflict and Complaints Simulation
Complaints are an inherent part of customer service, and this is especially true of internal customer service. No matter the level of vigilance, problems will arise, and when they do, they must be greeted with quick and effective responses to ensure that business can proceed. The Internal Customer Service: Conflict and Complaints Simulation has been designed to allow participants to practice
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Identifying Your Customer s Expectations
Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate
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Using Surveys to Measure Customer Satisfaction
If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere. It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will
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Bridge The Expectations Gap
You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how
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Leading A Customer-Focused Team
The quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed. This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work
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Managing a Customer-focused Department Simulation
Attracting new customers is important, but retaining them is an even greater challenge. It takes only a moment--a single lapse in service; an unmet expectation; a delay in delivery--to lose a customer forever and tarnish a company's reputation. To counter this, customer service representatives must remain vigilante, on top of their game at all times. As a customer service manager, it's your job to
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The Client-Consultant Relationship
Getting to know your clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization,
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Essentials of External Consulting
You may already have a reputation as something of an area specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role. What do external consultants really do? Although they may work in a variety of disciplines,
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Consulting with the Internal Client Simulation
Internal consultants have become more and more prevalent in the business world today. Rather than hiring an outside firm, many companies are building their own internal consulting units. These units are faster, cheaper, and more connected to the projects they manage. Internal consultants within these units must have strong communication, research, diagnostic, and presentation skills. In this
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Evaluating Internal Assignments
So, is it success or failure? It's crucial that you take time to review your project and confirm outcomes on completion. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an internal consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This
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Essentials of Internal Consulting
You may already have a reputation as something of an area specialist. Perhaps you've now been asked to deploy your knowledge in an internal consulting role. Or maybe you've always been attracted to this role and you would now like to find out more? What will it mean for you? What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you? This
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Consulting with the External Client Simulation
Modern corporations employ consultants for their experience, knowledge, and skills. The primary responsibility of these consultants is to facilitate decision making for senior management. To do this, external consultants gather information using proven techniques, analyze current business situations with specific diagnostic methods, and make recommendations based on those processes. In this
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Evaluation and Review
So, is it success or failure? It's crucial that you take time to review your completed project and confirm the outcomes. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This
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Managing Delivery
Delivering to clients is the most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what
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Diagnosing and Planning
Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the
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A Workable Solution for Internal Clients
One of the many challenges of working as an internal consultant is that of "making things happen." But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You
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Establishing a Relationship with Internal Clients
Even if your clients are internal to your organization, you still need to spend time getting to know them, and understanding what it is they require from you. When you are dealing with internal clients, there may be a temptation to think you know everything about them, and about the project. This course will stop you from making that mistake. It will enable you to understand your clients' needs
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Internal Consulting Skills
What skills do you need to be a successful internal consultant? What skills do you have already, and which should you develop further? This course gives you the opportunity to review your existing abilities and ways of improving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your
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The Foundations of Creativity and Innovation
What is creativity, and how does it affect the brain? Why is it that people often have many of their best ideas once they leave work, when performing the most mundane tasks? Is this a coincidence, or is there a particular reason for it? As more and more organizations encourage employees to propose creative and innovative ideas in the workplace, it's imperative that you understand the foundations
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Telephone Skills for Business Professionals Simulation
You're the special events coordinator at Eagle Hotel & Resort. Your job involves booking and coordinating events at the hotel such as weddings, banquets, family reunions, product launches, awards ceremonies, and business conferences. In order to do your job well, communicating effectively with customers over the telephone is a must. Naturally, you must use professional telephone manners at all
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Making Telephone Calls Count
Whether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer
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Decimals and Percents
A basic understanding of decimals and percentages is key to any businessperson, whether tallying costs for warehouse supplies or estimating resource allocation. This course instructs the learner in the following: how to use decimals, including addition, subtraction, multiplication, and division; how to solve problems involving percentages to determine portions, a rate, a whole unit, and increases
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Whole Numbers Fractions and Equations
What are whole numbers and how are they estimated? How are fractions used in mathematical operations? How do you find the unknown variable to solve an equation? The answers to questions like these are covered in this course on the building blocks of business math. Learners will review crucial terms, basic mathematical concepts, and how to apply concepts to the business environment. Anyone who
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Ratios Averages and Graphs
Whether tracking profitability or portraying the rate of inventory consumption, knowledge of ratios and averages is indispensable in the business world. Using real-world scenarios, this course explains the concepts of ratio, proportion, and how to compare different kinds of numbers; and discusses simple, weighted, and moving averages. Anyone who needs to apply basic math skills to business
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Dealing with Conflict in the Workplace Simulation
What are your thoughts on conflict in the workplace? Do you dread it? Quietly try to avoid it? Or do you rush headlong to meet it with enthusiasm, certain it will bring renewed vigor and badly-needed change to your organization? No matter your answer, the Dealing with Conflict in the Workplace Simulation will provide you with the opportunity to practice skills for coping with conflict and putting
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Presenting to Succeed
There are a number of basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a
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Delivering Your Message
So, the presentation is prepared and practiced. Great. But this means nothing to the audience. When you stand there in front of them, all that matters to them is what you look like and what you say. This course is about delivering your message, and the techniques you need to do this. First of all, you have to make a positive first impression on your audience members by how and where you stand, by
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Presentation Resources Available to You
This course is about making effective use of resources that can take the pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to be
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Delivering Successful Presentations Simulation
After years of research and development, the Top-Shelf Cola Company is finally ready to release its latest beverage, Passion, to consumers. Passion is a caffeine-free, all-natural soda that's made from real passion fruits. The company has spent ten million dollars to perfect the product's taste and to create a brand for the drink. You are a brand manager at Top-Shelf and responsible for the
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Coping with Criticism and Feedback
We all need feedback so that we can learn and improve. What we often get is criticism, or feedback given to us in such a way that we feel defensive or angry. When your emotions get involved, it is difficult to be objective and to use the feedback effectively. This course links the concept of emotional intelligence, and EQ, to the practice of receiving feedback. By doing this, it provides you with
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Giving Feedback to Colleagues
Everyone needs good quality feedback in order to improve performance at work. In this course, you will discover how to provide effective feedback to colleagues at the same level as yourself, and to those above you, in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback, you will learn a
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Increasing Your Emotional Intelligence
In today's workplace, you need to have both the intellectual skills to do the job and the emotional intelligence to interact effectively with co-workers. The successful leaders and managers around you outshine others because of their stellar people skills. Most people believe that emotions are automatic responses that they have no control over. Few realize that their emotions are determined by
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The Emotionally Intelligent Leader
Putting emotional intelligence to work is an emerging trend in corporate leadership. Developing the best talents in executives, managers, and others throughout the organization has become vital to corporate success. As a leader, you cannot rely upon your intellectual knowledge. You must have the interpersonal competence that comes with emotional intelligence. This course will guide you in
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Leadership Without Authority
Lily Tomlin said, "I always wondered why somebody doesn't do something about that. Then I realized I was somebody." Tomlin could have been speaking on behalf of many employees in the corporate world who, despite having little authority, take it upon themselves to become leaders nonetheless. Becoming a leader, and getting results, without authority is especially important in today's corporate
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Gaining Allies Creating Change
If you scratch my back, I'll scratch yours. Is this an effective strategy for gaining allies to create change? How about, "If you do it my way, you'll feel better about yourself"? Finding and winning partners for the purpose of creating change is not easy in the intensely competitive and harried environment of the corporate world. It's especially difficult when you lack authority. The people whose
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The Impact of Culture on Communication
Everything you say is influenced by culture. You operate with a set of invisible beliefs, values, and assumptions that become apparent to other people in the way you behave. Culture is important to the way you communicate, even though it is often hidden. Understanding more about culture can be a real bonus when working as part of any global organization. Showing your customers and coworkers in
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Improving Your Cross-cultural Communications
Picture the scene. You've been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation? Thankfully, there are things you can do to improve your cross-cultural
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International Communications Simulation
In this simulation, you will be employed as a Divisional Merchandise Manager (DMM) of home audio and video electronics for Everson and Macombre, the parent company of two thriving retail chains one a department store, the other a members-only warehouse for bulk goods and specialty products. In your role as DMM, you will oversee the activities of a sizable buying staff and manage purchasing
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Cross-cultural Communications Simulation
You're the newly hired general manager of the Springfield Strikers, a women's professional soccer team. The team had a mediocre record over the past season and did not draw as many fans as the more successful teams in the league. Now it's the off-season, and your job is to make changes to improve the team's on-field performance without going over budget. First, you'll meet with Maria Adalberto,
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The Process of Interpersonal Communications
It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of
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Becoming a Manager
...others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but challenging, one. It takes most people out of an area in which they have been comfortable and
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A New Manager s Responsibilities and Fears
Promotion to management is obviously welcome and something to celebrate, but when the initial excitement is over, you may begin to wonder about your new responsibilities. Your main focus is now on managing the activities of others and ensuring that the company's resources are used effectively. Apprehensions about whether you are able to do the job are natural--it merely indicates a healthy respect
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Lead and Communicate Effectively as a New Manager
Employees want decisive leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very
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A New Manager s Role in the Company s Future
Perhaps one of the most exciting and challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the
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Moving into Management Simulation
You work for The Electric Car Company. Recently your boss, Sonya Black, promoted you to Marketing Manager. Your main focus is now on managing the activities of others. You'll initially find that some of your coworkers' expectations of you have changed. Some of your former colleagues will have trouble accepting your promotion, and you will need to respond appropriately to their negative reactions.
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Leadership in Management Simulation
Specializing in the film and television industries, Limelight Connections is a web-based, career-search company headquartered in Los Angeles, California. As part of the marketing team, you have been with Limelight for just under two years. Your dedication, industry knowledge and hard work have paid off, recently earning you a promotion to manager of the department. But with the new title comes new
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Managing High Performers Talent Retention Strategy
Managing High Performers: Creating a Retention Strategy asks what a company needs to do to attract and then retain high performers. It assists learners in developing an effective retention strategy by creating an awareness of the importance of managing organizational talent and by teaching strategies for retaining this talent. The audience for this curriculum is anyone in middle/ senior
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Managing High Performers Identifying Competencies and Interviewing
Managing High Performers: Defining and Finding High Performers, helps the learner to better identify high performers and, having recruited them, monitor and meet their needs. High performers must be motivated, and this course includes practical guidelines for establishing trust and building rapport with them. It also offers advice on how to successfully recruit high performers. The audience for
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Managing High Performers Training Career and Rewards
Managing High Performers: Implementing Recognition Programs, takes the learner through the importance of developing effective recognition programs which will ensure the retention of your company s high performers. Effective coaching, mentoring, and feedback delivered in tandem with a recognition program are the focus in this course, and learners will find invaluable guidelines for each. The
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Coaching for Business
Coaching is a vital component of any business that aims to be a winner in the new economy. However, unless coaches are clear in their own minds exactly what their function is, and why they are performing a coaching role, they may do more harm than good. Therefore, it is important to understand how coaching originated as a business tool, and the ways it impacted traditional managerial attitudes and
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Leadership and the Knowledge Worker
What are your company's most valuable assets? For many of today's companies, it's the knowledge and experience of their workers. Does your company know how to best use this intellectual capital? Is your company a nurturing environment for knowledge workers? In this course, you'll learn about intellectual capital, how to lead your company from the front line to retain and increase its intellectual
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Leading Change from the Front Line
Have you ever wanted something at work to change, but no one ever addressed the issue, so you just put up with it? Maybe you didn't bring it up because you thought you were the only person who didn't like it. Maybe you didn't want to make a fool of yourself by making it an issue. Or maybe you thought your boss would be irritated if you mentioned it. If any of this sounds familiar, this course is
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Dynamics of Leadership
...anyone, regardless of company status, be a leader? Yes Leaders can be found at all levels in the work force. When you're learning how to lead, is it possible also to be responsible for discovering new future leaders? You bet it is. Even though you aren't in management, do you have the power to influence someone to change his behavior? Again, the answer is yes. In this course, you'll learn how
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Leading from the Front Line Simulation
In this simulation, you will be tasked with serving as a networker, dealing with the issues that arise when informal leaders take the initiative and lead from the front line. As the Manager for the Customer Service Team for Cross & Witherson, Unlimited, you have been made aware of a growing problem with product returns. Using your management and persuasive skills, you must convince both your
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Successful Coaching Relationships
Coaching is a set of practical skills and a style of relating that develop the potential of both the individual being coached and the coach. For this development to take place, there must be a working relationship between a coach and a willing coachee, a relationship based on mutual trust, respect, commitment and confidentiality. Within this collaborative framework, the coach uses a repertoire of
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Key Stages in Coaching
Coaching has many uses in organizations, and the sequence of coaching activities is similar in all of them. This course will involve learners in the continuous process of discovery, goal setting, action planning, and follow-up that distinguishes coaching from other development methods. This course is for anyone in an organization who has a role in improving the performance of co-workers, keeping
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Coaching Skills
At its simplest, a coaching session is a conversation, a dialog between coach and coachee, and so all coaching interventions depend totally on communication. Within that simplicity however, are layers of subtle interaction, which a coachee needs to be aware of, alert to what both "sides" of the conversation are actually communicating--verbally, visually, and vocally. The first requirement for a
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Mindsets Emotions and Coaching
What makes coachees receptive to your advice? What makes them willing to listen? Much of your success depends on the mindset, moods, and emotions of the people you coach. If they are feeling negative about the coaching experience or overcome with anxiety about poor workplace performance, they are unlikely to be receptive--no matter how valuable your insight may be. Getting in tune with your
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Coaching Trends
When is a good time to coach? And what is the business case for coaching? Is coaching just another popular fad, or can organizations really benefit from it? Every coach should be aware of the strategic uses of coaching: the organizational benefits that are offered, how coaching can be used to help coachees deal with positive and negative change, and ways of coaching innovators and mavericks. What
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Coach with Confidence Simulation
Dulce Confections is known for its innovative management style. You are a food scientist responsible for developing new, or improving existing, candy lines based on marketing specifications. Unsatisfied with simply following written specifications, you keep in close contact with the marketing managers and occasionally speak directly to focus group participants to clarify vague and subjective
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Coaching Personalities and Teams Simulation
You are a marketing manager for Dulce Confections, a leading maker of chocolates and other fine candies. Due to changing consumer tastes and an increase in the average age of Dulce's core customer, the company is anxious to change the dated packaging on its flagship candy bar, the Dulce bar. The challenge of the repackaging initiative is to appeal to a younger demographic while not alienating the
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Managing and Rewarding Top Performers
Does your company have a policy in place for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and ultimately retain top performers through a
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Managing and Maintaining Brand Equity
...g a plan of action. This course gives brand managers, and anyone involved in marketing, an awareness of the ongoing spectrum of issues involving brand management, as well as step-by-step strategies to help your brand survive--and even thrive--in a competitive market. So, what opportunities, influences and threats does your brand face? Lesson one explores making the most of your brand's
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Financial Analysis for Successful Marketing
Whether you have a "head" for numbers, or a "dread" of numbers, no strategic marketing plan will be successful without a thorough financial analysis. The final course in this series takes a user-friendly, interactive approach to help you master the numbers game. You will analyze typical financial parameters associated with setting up a financial budget as part of an overall marketing strategy.
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Documenting Discipline
Disciplinary action in the workplace is a delicate matter. A serious conflict between manager and worker can give rise to a lengthy grievance procedure, or, at worst, legal action. Detailed disciplinary documents are the best defense when a manager's actions are called into question. Without these documents there may be no record of a worker's repeated infractions or failure to satisfy job
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FrontPage 2002 Basics
To introduce the basic features and functionality of Microsoft FrontPage 2002 Anyone wishing to become familiar with FrontPage 2002 or needing to create professional-standard Internet or intranet sites quickly and easily
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Microsoft Office 2000 - Beginning FrontPage
To provide an introduction to the core concepts of Microsoft FrontPage 2000 Anyone wishing to become familiar with FrontPage 2000 or needing to create professional-standard Internet or intranet sites quickly and easily; students who wish to become certified as a Microsoft Office Specialist
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Enhancing and Managing Web Sites with FrontPage 2002
To explain how to enhance and maintain FrontPage 2002 web sites Anyone wishing to become familiar with FrontPage 2002 or needing to create professional-standard Internet or intranet sites quickly and easily
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OOAD Introduction to Object-Oriented Concepts
This course covers the general OO concepts. It covers the benefits of OO and the OO terminology. Further, it covers concepts related to objects and classes, such as attributes and operations. In addition, this course covers encapsulation, inheritance, polymorphism, dependency, associations, links, aggregation, and composition. The target audience is business analysts, system analysts, system
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OOAD Introduction to Object-Oriented Analysis and Design
This course covers the general Object-Oriented Analysis and Design (OOAD) concepts. It covers the benefits of OOAD and the OOAD process. Further, it covers the concepts related to the requirement, analysis, and design phases. Under these concepts, the course covers requirements, use cases, the Supplementary Specification, domain model, operation contracts, use case realization, design patterns,
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OOAD Unified Modeling Language UML 2 0
This course covers history, goals, and features of Unified Modeling Language (UML) 2.0. It also covers various structural and behavioral UML diagrams. Structural diagrams include the Class, Object, Component, Package, Deployment, and Composite Structure diagrams. Behavioral diagrams include the Use Case, Sequence, Communications, Interaction Overview, Timing, Activity, and State Machine diagrams.
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OOAD Static Modeling with UML 2 0
This course covers the key concepts related to the use of Class diagrams, Component diagrams, and Deployment diagrams for static modeling. It also covers the features, elements, and considerations for using these diagrams. In addition, the course covers the modeling of three types of compartments in a class: name, attributes, and operations. Further, it discusses the concept and application of
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OOAD Dynamic Modeling with UML 2 0
This course covers dynamic modeling with Unified Modeling Language (UML) 2.0. It covers modeling concepts related to the Activity, Sequence, and State Machine diagrams. In the Activity diagram, the course covers the BasicActivities, IntermediateActivities, CompleteActivities, and structured activities packages. In Sequence diagram, it covers frames, interactions, and interaction operators. In the
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OOAD OO Design Patterns
This course covers the key concepts related to the use of Class diagrams, Component diagrams, and Deployment diagrams for static modeling. It also covers the features, elements, and considerations for using these diagrams. In addition, the course covers the modeling of three types of compartments in a class: name, attributes, and operations. Further, it discusses the concept and application of
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Getting Started with Programming
To introduce structured programming concepts, coding design, and style Anyone wishing to know the basics of programming
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Oracle Application Server 10g Introduction
To provide an introduction to OracleAS architecture, components, and installation options DBAs, developers, and other IT professionals planning to take Oracle Application Server 10g certification examinations; anyone interested in the technical aspects of Oracle Application Server 10g
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Oracle Application Server 10g Infrastructure and Middle Tier Installation
To demonstrate how to prepare for, execute, and verify OracleAS Infrastructure and Middle Tier installation DBAs, developers, and other IT professionals planning to take Oracle Application Server 10g certification examinations; anyone interested in the technical aspects of Oracle Application Server 10g
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Oracle Application Server 10g Management Tools and Oracle Internet Directory
To demonstrate how to use OracleAS management tools and manage the Oracle Internet Directory (OID) DBAs, developers, and other IT professionals planning to take Oracle Application Server 10g certification examinations; anyone interested in the technical aspects of Oracle Application Server 10g
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