Online Applications eLearning Training

Online Course: Predictive Analytics Applied Online Edition ...rson training program's central contents are provided: * Applications: Business, marketing and web problems solved with predictive analytics * Core technology: How a predictive model works and how it's created * Evaluation: Measuring how well a predictive model works and how much revenue it generates * Process: Management and project leadership for predictive analytics * Illustrations: Live more...

Soft Skills Using Applications This course uses Microsoft PowerPoint, Word, and Outlook 2000 in order to teach the students presentation, business writing, and time management skills. Students will learn the basic elements for each of these courses, and will be provided with a foundation on which to build their skills. more...

Authorware for Educators ...teractive multimedia programs such as performance-support applications and educational games. The textbook for this course guides you step by step through the development of several Authorware projects. Each lesson in the textbook begins with an overview of its contents and a series of short Authorware projects for you to complete. The textbook includes time limited Authorware software. An more...

Learn Authorware In 45 Days ...f the Authorware language. I do not get into creating web applications using Authorware. The following items are covering in the course: Authorware Basics, Creating an Authorware application, Adding Motion and Sound, Hot Spot interactions, Text entry interactions, Hot objects interactions, Target area interactions, Pull-Down menus, Concept of variables, Building Framework pages, and Navigate more...

Key Applications - IC3 Training Solution Covers one of three tested areas of IC3 (Internet and Computing Core Certification) - Key Applications. more...

IC3 Training Solution Bundle Covers all three tested areas of the IC3 (Internet and Computing Core Certification) - Key Applications, Living On-Line and Computing Fundamentals. more...

SmartDraw - Learn it in 6 Easy Lessons An introduction to SmartDraw, the "Draw anything easily" program. Note: This course is for Smart Draw Applications 5 years or older. more...

Office XP 2002 Advanced This advanced course introduces students to some new features of Microsoft Office XP. It covers the major features that apply to all of the applications. This includes Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Microsoft Outlook, as well as a special course on time management. The goal of this advanced course is to broaden and develop the intermediate skills that the more...

Office XP 2002 Intermediate This course introduces students to some new features of Microsoft Office XP. It covers the major features that apply to all of the applications. This includes Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, and Microsoft Outlook. This intermediate course strives to broaden and develop the intermediate skills that students already possess. more...

Office XP 2002 Introduction This course introduces students to the basic features of Microsoft Office XP. It covers the major new features that apply to all of the applications. This includes Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Microsoft FrontPage, and Microsoft Outlook. Students will learn the intoductory features that each of these applications has to offer. more...

21st Century Professional Networking The value of professional networking in the 21st Century has grown in value, methods and applications. more...

Microsoft Word 2002 Expert Students will learn advanced formatting skills and how to customize Word 2002 to maximize its potential for the type of work they do, such as customizing toolbars and menus and automating tasks. Other skills taught include formatting one part of a document differently than another and combining Word with other Office applications such as Access. more...

Microsoft Word 2002 Level 3 In this course, users will learn how to customize Word 2002 to maximize its potential for the type of work they do, such as customizing toolbars and menus and automating tasks. Students will also gain insight into how Word can be combined with other Office applications such as Access. more...

Office 2000 Advanced In this course, students will learn how to use the advanced features of Microsoft Word, Excel, Access, and PowerPoint 2000, as well as a section on business writing. This advanced level course introduces the accomplished user to the most powerful aspects of these applications. It also strives to help the professional become a more effective writer. more...

Office 2000 Intermediate This course is designed to familiarize students with the intermediate features of Microsoft Word, Excel, Access, PowerPoint, and Outlook 2000. It also includes a section on presentation skills. This course introduces students to the more powerful aspects of these applications and attempts to broaden and develop the basic skills that they already possess. more...

Office 2000 Introduction This course introduces students to Microsoft Word, Excel, Access, PowerPoint, and Outlook 2000, as well as containing a section on time management. Students will learn basic features from each one of these courses and gain an introductory knowledge of the applications. They will also learn some techniques to manage time more effectively. more...

Office 97 Intermediate This intermediate course introduces students to the more powerful aspects of Word, Excel, Access, Powerpoint, and Outlook 97. As users get more familiar with this intermediate course, they will increase the possibilities of what they can create with these applications. more...

Office 97 Introduction This course is designed to familiarize users with key introductory features of Microsoft Word 97, Excel 97, Access 97, PowerPoint 97, and Outlook 98. This course will provide students with the basic elements of these applications so they can establish some beginning skills. more...

PowerPoint 2000 Expert Experienced PowerPoint users will expand on their skills and learn how to apply advanced visual effects, import and export elements, work across applications, and prepare presentations for delivery in different ways, such as readying presentations for 35mm slides and the Web. more...

PowerPoint 2000 Level 3 Applying visual effects, importing and exporting elements, and working across applications are some of the skills that students will learn in this advanced version of Microsoft PowerPoint 2000. more...

Excel 97 Level 3 This advanced level course introduces the accomplished Excel user to the most powerful aspects of Excel. Some topics that will be covered include adjusting default settings; creating views and custom toolbars; protecting worksheets and applying passwords; and importing data from other applications. more...

Microsoft PowerPoint 2002 Level 3 This course is designed to familiarize students with the advanced features of Microsoft PowerPoint 2002. Students will learn how to apply advanced techniques to PowerPoint presentations, such as importing data from other Microsoft applications, adding video and sound clips, and modifying charts and tables in presentations. more...

Project 2000 Level 1 This course introduces students to the various tools in Project 2000 that allow them to become more efficient project coordinators. Among the topics taught are basics of project management, start dates, task relationships, task types, master projects, and combining Project with other applications and the Web. more...

Introduction to Complex Arithemetic The purpose of this course is to give a rudimentary explanation of complex numbers and how you manipulate them. Complex numbers arise in many applications, and quite often in electrical engineering and measurement. more...

Advanced Claims Billing and Coding Practicum This course is designed for advanced medical billing and coding students that need practice in current applications such as electronic claims submissions, HIPAA claims issues, receiving sample claim reports, and the new Terrorism billing and coding requirements. more...

NET Remoting To create and use specific .NET Remoting services All Microsoft VB.NET developers wanting to write enterprise applications with serviced components, Windows Services, or .NET Remoting, or studying for the 70-310 exam Developing XML Web Services and Server Components with Microsoft Visual Basic .NET and the Microsoft .NET Framework more...

NET Remoting in C To demonstrate how to create and use specific .NET Remoting services Microsoft C# developers wanting to write enterprise applications with serviced components, Windows Services, or .NET Remoting, or studying for the exam 70-320: Developing XML Web Services and Server Components with Microsoft Visual C# and the Microsoft .NET Framework more...

Introduction to PCs and Application Software This course is intended for end users who are looking to learn basic concepts and components of a computer. Participants will be introduced to basic features and functionality of Windows 95, software applications, e-mail and the Internet. more...

C Programming - Part 1 This course is the first in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course will give students a basic understanding of some of the fundamental constructs of C. In more...

C Programming - Part 2 This course is the second in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. In this course, students will learn about arrays, pointers, and user-defined data types. more...

C Programming - Part 3 This course is the third in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course begins to introduce some more advanced topics. Students will learn about some of the more...

C Programming - Part 4 ... facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course will teach students the skills and knowledge necessary to perform some more advanced tasks with the C language. Students will learn some important read/write and memory management skills as well as how to implement some advanced data structures, such as linked more...

Linux Administration Part 1: Installation and Administration The third course in the Linux Essentials series introduces the learner to basic system administration. It begins by covering Linux system installation, the startup and shutdown processes, and system configuration. The course then teaches learners to install applications and manage users. It also examines system backup from an administrator's perspective. Finally, the course examines system more...

Linux Administration Part 2: Hardware and Programming The fourth course in the Linux Essentials series examines some of the specific hardware and multimedia solutions that an administrator might implement. The learner will learn how to add and manage printers, serial devices and additional disk storage for a Linux system. The course also examines how to set up sound, graphics, and video when configuring Linux clients. Finally, this course covers some more...

Recruitment & Selection Series: Dealing with Applications If you are judged on the success of your team, it's in your interest to hire the best people for the job. But when you're sifting through those promising job applications, how do you know if the person who seems so ideal will actually deliver? Sifting through applications can be a daunting task. However many you have, deciding which candidates to accept and which to reject is often a problem. But more...

SAS Programming This course is aimed at computer novices and experienced personnel alike to give a sound platform for SAS applications development. Most SAS programming concepts are explored with instructional text, diagrams, examples, and simulations as well as numerous question and answer sessions. more...

A+ Certification Part 6 - Troubleshooting and Preventive Maintenance This is the sixth course in a seven part series that presents students with both theoretical and practical instruction on procedures for installing, configuring, and upgrading Windows 9X and Windows 2000. The course will also cover system boot sequences and boot methods, along with procedures for adding and configuring device drivers, applications and software for specified devices. more...

VTAM for VSE Operators VTAM for VSE Operators more...

KAZ (Keyboard AZ) Typing Tutor ...Word and PowerPoint are the most frequently used business applications alongside data entry into a range of bespoke databases. All of these applications are business critical and typing intensive, which means effective touch typing skills have never been more important. What makes Kaz the most successful way to learn touch typing skills? The user s natural dexterity and ability to react to more...

The Professional Teller: Observing Government Regulations The Professional Teller: Observing Government Regulations offers the student an overview of the Expedited Funds Availability Act, or Regulation CC, and how it applies to daily situations. The program also covers funds availability schedules used by financial institutions and what circumstances allow the delaying of availability of funds. In addition, the program teaches the student about the more...

Oracle Applications Release 11i: Navigation In this course, students learn to navigate within any of the application modules in the Oracle Applications Release 11i forms. more...

Oracle Applications Release 11i: Workflow - Part 1 ...Applications Release 11i: Workflow - Part 1 course introduces the learner to the architecture and advanced notification components of Oracle Workflow 2.5. In this course, the learner will gain an insight into the use of Workflow in business processes and methods for planning and creating a Workflow process. Oracle Workflow gives end users and technical personnel the ability to automate and more...

Oracle Applications Release 11i: FlexFields Key and descriptive FlexFields give end users and technical personnel the ability to customize an Oracle Application to meet their business requirements without programming. Key FlexFields enable multi-segment, intelligent keys, and allow segment validation and security. Descriptive FlexFields provide users custom expansion space on forms. This course introduces the learner to different types of more...

Oracle Applications Release 11i: System Administration ...iscusses how to perform administrative tasks in an Oracle Applications systems environment. Students learn to manage security by granting users access and defining their application privileges, to register custom applications, to execute programs and reports using Standard Request Submission, and to audit and monitor system processing. They also learn the purpose and operation of concurrent more...

Oracle Applications Release 11i: Workflow - Part 2 ...Applications Release 11i: Workflow - Part 2 explains the administrative features of Oracle Workflow 2.5. Oracle Workflow 2.5 is a stand-alone, complete management system that supports business process definition and automation. The course explains the directory services in Workflow and the Workflow Engine. In this course, the learner gains practical experience in monitoring a workflow process more...

Oracle Applications 11i Procure to Pay: Procurement Management The Oracle Internet Procurement Suite enables internal corporate users to independently order items from both internal and external catalogs. Oracle iProcurement Home Page provides an intuitive, Internet shopping interface. Oracle Purchasing is a core component of Oracle Internet Procurement Suite and it enables buyers to manually procure goods or services. This course introduces the learner to more...

Oracle Applications 11i Procure to Pay: Supplier Management and Payments This is the second course in a two-part series. This course provides information on how to use the Oracle Application products that map to the Procurement to Pay process. The Oracle Application products offer learners an intuitive, Internet shopping interface that enable them to independently procure goods or services from both internal and external catalogs. Learners can also manage catalog and more...

Oracle Applications 11i Order to Cash: Order Management This is the first course in the Order to Cash series. It provides users with an overview of the order management module of Oracle Applications 11i. It specifically familiarizes users with booking orders and managing customers and orders. Additionally, the course teaches the benefits and implementation of various features of basic order management. more...

Oracle Applications 11i Order to Cash: Pricing This course introduces learners to the R11i Order Management suite of products and its use within the Order to Cash process. The course covers order management process flows, application functionality, and requirements for managing and controlling sales order fulfilment. This course also covers customer management, sales credits, pricing, and picking and shipping more...

Oracle Applications 11i Order to Cash: Picking and Shipping This is the third course in a three part series that covers the features and processes of order picking and shipping. Learners will also cover delivery, trip, and container management. more...

Oracle Applications 11i General Ledger: Set Up ...Applications 11i General Ledger: Set up is the first in a series of five courses covering Oracle Applications 11i General Ledger. The series teaches students how to set up and use Oracle General Ledger (OGL), enter journal entries, develop budgets, manage transactions between multiple companies, and prepare financial reports. The course guides students through the entire general ledger more...

Oracle Applications 11i General Ledger: Transactions This course covers concepts of transactions and the procedures for creating different types of journals that are useful in specific situations. more...

Oracle Applications 11i General Ledger: Advanced Features The course covers the concepts of defining budgets and budget organization, creating master and detail budgets, entering budget amounts. more...

Oracle Applications 11i General Ledger: Currencies and Multicompany Accounting This course covers foreign and multiple currency concepts and the procedures for creating foreign currency journals, revaluing and translating foreign currency balances, and reporting in multiple currencies. This course also covers the procedures for setting up Global Intercompany System and Global Consolidation System, performing intercompany transactions, setting up intercompany balancing, and more...

Microsoft Windows 98 Advanced User This course will introduce users to the advanced features of Windows 98. Participants will learn the skills to work with the commonly used applications in Windows 98; various components of multimedia devices that support sound and video; connect to a network and its resources; configure and administer a printer. more...

Microsoft Windows Architecture II: Issues in Deployment, Solutions Design and Internationalization This course is the third part of the four part series for the Microsoft Windows Operating Systems and Services Architecture (WOSA) exams I and II. more...

Supporting Microsoft Windows NT 4.0 Core Technologies - Part 3 This is the third course in a four-part series intended for network support professionals who will install, configure customize and support Microsoft Windows NT Server 4.0. The courses in this series prepare the foundation for supporting Microsoft Windows NT Server 4.0 in a single domain environment. The curriculum imparts the skills necessary to install, configure, customize, optimize, network, more...

Microsoft Windows 2000 Professional Advanced User This course will introduce users to the advanced features of Windows 2000 Professional. At the completion of this course, students will learn to add new hardware and applications; customize the desktop, the Start menu and toolbars in Windows 2000; identify the advanced features of Windows 2000; modify the properties of Internet Explorer; and search for people and Web pages on the Internet. more...

Microsoft Office 2000 Web Integration This course will teach experienced Microsoft Office users the skills and knowledge necessary to be able to take advantage of the enhanced web integration capabilities of Microsoft Office 2000. At the end of this course students will be able to create, publish, edit, share, and collaborate on web documents using Microsoft Office 2000 applications. more...

Distributed Application Design and Development using Microsoft Visual Studio 6.0 - Part 1 This is the first course in a three part series designed for developers. This series will introduce them to the opportunities and challenges of creating enterprise-level applications. Participants will see how creating such flexible and scalable applications can be challenging and will learn how to address these challenges by employing appropriate design, tools, and technology. more...

Distributed Application Design and Development using Microsoft Visual Studio 6.0 - Part 2 This is the second course in a three part series designed for developers. This series will introduce them to the opportunities and challenges of creating enterprise-level applications. Participants will see how creating such flexible and scalable applications can be challenging and will learn how to address these challenges by employing appropriate design, tools, and technology. more...

Distributed Application Design and Development using Microsoft Visual Studio 6.0 - Part 3 This is the final course in a three part series designed for developers. This series will introduce them to the opportunities and challenges of creating enterprise-level applications. Participants will see how creating such flexible and scalable applications can be challenging and will learn how to address these challenges by employing appropriate design, tools, and technology. more...

Microsoft Windows 2000 Network Infrastructure Administration Part 5: Enterprise Management This is the final course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to identify the components of Network Address Translation more...

Microsoft Visual InterDev 6.0: Building Web Sites and Pages This is the second course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to identify the deployment stages of a Web project and create a Web project; deploy applications on the Web and use the team more...

Designing and Implementing Desktop Applications with Microsoft Visual Basic 6.0 - Part 1 This is the first course in a five part series that will provide students with the knowledge to write a Microsoft Visual Basic-based application that accesses data from a database. In this course, students will be introduced to the Visual Basic environment and its main options and characteristics. Students will also learn the strategy for Universal Data Access and the visual data access tools that more...

Designing and Implementing Desktop Applications with Microsoft Visual Basic 6.0 - Part 2 This is the second course in a five part series that will provide students with the skills to write a Microsoft Visual Basic-based application that accesses data from a database. In this course, students will learn to use class modules to define and create an instance of a component. Students will also be provided with the basic instruction on the ActiveX Controls feature of Visual Basic 6.0. more...

Designing and Implementing Desktop Applications with Microsoft Visual Basic 6.0 - Part 3 This is the third course in a five part series that will provide students with the knowledge to write a Microsoft Visual Basic-based application that accesses data from a database. In this course, students will learn to use ActiveX Data Objects to access and manipulate data sources. This course also addresses advanced database issues, such as data integrity and referential integrity. more...

Designing and Implementing Desktop Applications with Microsoft Visual Basic 6.0 - Part 4 This is the fourth course in a five part series that will provide students with the knowledge to write a Microsoft Visual Basic-based application that accesses data from a database. In this course, students will learn to use ActiveX Data Objects to access and manipulate data sources. This course also addresses advanced database issues, such as data integrity and referential integrity. more...

Designing and Implementing Desktop Applications with Microsoft Visual Basic 6.0 - Part 5 This is the final course in a five part series that will provide students with the knowledge to write a Microsoft Visual Basic-based application that accesses data from a database. In this course, students will learn to use ActiveX Data Objects to access and manipulate data sources. This course also addresses advanced database issues, such as data integrity and referential integrity. more...

Designing and Implementing Distributed Applications with Microsoft Visual Basic 6.0 - Part 1 This is the first course in a five part series that will provide programmers with the basic skills to build three-tier client/server solutions. more...

Designing and Implementing Distributed Applications with Microsoft Visual Basic 6.0 - Part 2 This is the second course in a five part series that will provide programmers with the basic skills to build three-tier client/server solutions. more...

Designing and Implementing Distributed Applications with Microsoft Visual Basic 6.0 - Part 3 This is the third course in a five part series that will provide programmers with the basic skills to build three-tier client/server solutions. more...

Designing and Implementing Distributed Applications with Microsoft Visual Basic 6.0 - Part 4 This is the fourth course in a five part series that will provide programmers with the basic skills to build three-tier client/server solutions. more...

Designing and Implementing Distributed Applications with Microsoft Visual Basic 6.0 - Part 5 This is the final course in a five part series that will provide programmers with the basic skills to build three-tier client/server solutions. more...

Microsoft Visual C++ 6.0: Designing and Implementing Applications - Part 1 This is the first course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using the MFC library and the Microsoft Visual C++ 6 development environment. more...

Microsoft Visual C++ 6.0: Designing and Implementing Applications - Part 2 This is the second course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using the MFC library and the Microsoft Visual C++ 6 development environment. more...

Microsoft Visual C++ 6.0: Designing and Implementing Applications - Part 3 This is the third course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using the MFC library and the Microsoft Visual C++ 6 development environment. more...

Microsoft Visual C++ 6.0: Designing and Implementing Applications - Part 4 This is the fourth course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using MFC library and the Microsoft Visual C++ 6 development environment. more...

Microsoft Visual C++ 6.0: Designing and Implementing Applications - Part 5 This is the fifth course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using the MFC library and the Microsoft Visual C++ 6 development environment. more...

Microsoft Visual C++ 6.0: Designing and Implementing Applications - Part 6 This is the sixth course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using the MFC library and the Microsoft Visual C++ 6 development environment. more...

Microsoft Visual C++ 6.0: Designing and Implementing Applications - Part 7 This is the seventh course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using the MFC library and the Microsoft Visual C++ 6 development environment. more...

Microsoft Visual C++ 6.0: Designing and Implementing Applications - Part 8 This is the final course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using the MFC library and the Microsoft Visual C++ 6 development environment. more...

Introduction to Netscape Servers This is an overview course of the eight SuiteSpot servers. Beginning with an overview of Internet Services and deploying an Internet, this course will then cover each of the eight Netscape servers with an emphasis on functions. Some basic programming interfaces will be covered for each of the servers. more...

Netscape Application Server This course addresses a key component of the Netscape Application Platform, the Netscape Application Server (NAS), and is specifically targeted at developers who want to understand and implement this technology. This course will begin with an overview of the Server's features and then examine its capabilities and benefits. Next, developing and deploying NAS applications will be covered. Finally, more...

Netscape Directory Server: LDAP Enable Applications This course is part of a series on Netscape Servers. This course begins with an overview of Directory Server and Lightweight Directory Access Protocol (LDAP). Next, the functions, filters, attributes, and customization of the HTML Gateway is covered. Finally, students will learn about LDAP client development in Java. more...

JDBC Application Development Part 1: Introduction and Architecture This first course in the series provides the foundation for the rest of the course series. It introduces learners to the JDBC API and explains how it is used to access any database from Java. It also covers the basics of working with relational database systems, how to use JDBC to design multi-tier database applications, and an overview of the major steps in the JDBC program. more...

Enterprise JavaBeans Part 2: Implementing Session and Entity Beans This second course teaches the functions of and differences between session and entity beans. It describes the life cycle for each of these beans and it teaches learners how to implement the beans in enterprise applications. more...

J2EE Connectivity Part 1: Architecture and Client Development This first course in the series provides the foundation for the rest of the course series. It introduces learners to enterprise computing and to the Java 2 Platform, Enterprise Edition. It also teaches how to design enterprise-level, N tier Java Applications and the basics about client development, including client-side programming and using the Java Naming Directory Interface (JNDI). more...

CCNT Computer-Telephony Integration Essentials This course introduces Computer-Telephony Integration Essentials (CTI). CTI architecture, hardware, market applications and system development are covered in this course. more...

ActiveX Components The ActiveX Components course provides a brief history of the evolution of ActiveX and discusses the various methods of creating an ActiveX control. The different steps involved deploying ActiveX controls have also been described. The course also covers the creation of Active Server Pages (ASP). This curriculum has been designed for application developers and authors who plan, design and implement more...

ActiveX Code Components The ActiveX Code Components course covers the creation of ActiveX code components. It introduces the audience to the concepts of ActiveX EXE and ActiveX DLL and goes on to discuss the various methods to create them. The course also explains the development of the code for ActiveX code components and its usage. This curriculum has been designed for application developers and authors who plan, more...

Relational Database Design and Administration This course covers the design methodologies and techniques utilized when building an application based on a Relational Database Management System (RDBMS), using Structured Query Language (SQL). The course is based on RDBMS technology and will identify and explain the details and implementation. Designed for individuals in the design and administration of relational databases. more...

VoIP Network Quality of Service Techniques This module investigates the QoS service details necessary to provide acceptable voice quality over the best effort data network. Here, we first discuss general converged network QoS requirements. We find that QoS parameters extend beyond just bandwidth and delay, but also include jitter, packet loss, network availability, and security. We discuss traffic shaping and admission control, and learn more...

Computer Telephony Integration This WestNet e-Learning module provides a broad overview of the way CTI typically works. We will then describe the different levels of automation that fall under the general category of CTI and define some of the key terms and concepts necessary to understand CTI functionality. more...

Advanced Data Manipulation and Analysis in Excel 2002 To provide an overview of the advanced data manipulation and analysis features in Excel 2002 End-users seeking proficiency in the use of Microsoft Excel 2002 at an advanced level; end-users seeking to obtain Microsoft Office User Specialist (MOUS) certification in Microsoft Excel 2002 at Expert level more...

Custom Controls and Security with C 2005 and ASP NET 2 0 To add user controls, custom web controls, authentication, authorization, and login controls to web forms Individuals who wish to use the .NET Framework 2.0 with Visual Studio 2005, C# 2005, and ASP.NET 2.0 to develop web-based client applications; individuals preparing for the Microsoft .NET Framework 2.0 Web-Based Client Development (70-528) exam more...

Custom Controls and Security with Visual Basic 2005 and ASP NET 2 0 To add user controls, custom web controls, authentication, authorization, and login controls to web forms Individuals who wish to use the .NET Framework 2.0 with Visual Studio 2005, Visual Basic 2005, and ASP.NET 2.0 to develop web-based client applications; individuals preparing for the Microsoft .NET Framework 2.0 Web-Based Client Development (70-528) exam more...

Call Center Operations Performance Measurement This course describes how the manager must balance the sometimes conflicting interests of the center s stakeholders. It also demonstrates how KPIs (Key Performance Indicators) are applied to evaluate both agent and call center performance. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance more...

Call Center Operations Workforce Management This course describes forecasting, scheduling, occupancy and staffing principles, and explains their impact on the life of an agent and the success of a call center. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers. more...

Call Center Operations Call Center Technologies This course shows how technology can lead to excellence in customer service, through call routing applications at the agent level and performance management tools at managerial level. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers. more...

Information Technology IT Industry Overview Version 1 ... between all segments including hardware, software, data, applications, and communications platforms. At the same time, this change offers numerous opportunities for those who can adapt. This course provides a roadmap for the rapidly converging IT world, identifies regulatory fact This course is designed for management consultants and sales personnel seeking an overview of the IT industry, as more...

Project Communications Management Simulation ...turer and installer of custom media systems for corporate applications. As lead PM, you will manage various aspects of a new project installation for Pressman University from inception to status assessment. The simulation is based on the SkillSoft series "Project Communications Management" and includes links to the following course: PROJ0581. This simulation is aligned with "A Guide to the more...

Managing a Project The factors of a successful project almost always end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time, money, and schedules, and how they relate to the overall quality of your project and product. This course is targeted toward a diverse range of managers and staff members who wish to acquire the more...

Whole Numbers Fractions and Equations What are whole numbers and how are they estimated? How are fractions used in mathematical operations? How do you find the unknown variable to solve an equation? The answers to questions like these are covered in this course on the building blocks of business math. Learners will review crucial terms, basic mathematical concepts, and how to apply concepts to the business environment. Anyone who more...

Developing Fundamental Critical Thinking Skills You may not need an MBA to succeed in the corporate arena, but regardless of position or industry, you do need to be able to analyze, reason, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental more...

E-mail as a Marketing Tool How can you find new customers? How can you build stronger relationships with new and existing customers? How can you boost sales of your company's products and services? This course will provide you with useful strategies to help you incorporate electronic mail into your marketing approach. Learn how to communicate effectively with your customers through e-mail. You and your company will benefit more...

Leadership Without Authority Lily Tomlin said, "I always wondered why somebody doesn't do something about that. Then I realized I was somebody." Tomlin could have been speaking on behalf of many employees in the corporate world who, despite having little authority, take it upon themselves to become leaders nonetheless. Becoming a leader, and getting results, without authority is especially important in today's corporate more...

Getting Results without Authority Simulation