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PowerPoint XP Comprehensive ...- Create Slide Transitions - About Animation Schemes - Apply An Animation Scheme - Add Sound Or Video - Create A Hyperlink Final Preparations Prepare Support Materials - Prepare Speaker Notes - Prepare Handouts - Print A Presentation Collaborate In A Workgroup - Circulate A Presentation For Review - Review Presentation Comments - Print Comments Pages - Export A  more...

Word XP Proficient Expert ... Toolbar - Use The Font Dialog Box - Highlight Text - Apply Font & Text Effects - Insert Symbols Format Paragraphs - Paragraph Formatting - Align Paragraphs - Indent Paragraphs - Set Tabs (Tabs Command) - Set Tabs (Ruler) - Use Tab Leaders Format Pages - Format A Page - Set Page Size & Orientation - Set Page Margins - Insert Page Breaks Headers & Footers -  more...

Exploratory Data Analysis in Six Sigma ... positional, cyclical, and temporal variations and how to apply an effective sampling plan for conducting this analysis. It also explains the correlation coefficient, its statistical significance, and how it is different from causation. In addition, the course helps you interpret the linear regression equation and explores how you can use it to model relationships for prediction and estimation  more...

Business Execution in Action Business Execution in Action The best operational strategies in the world are not worth the paper they are written on if they are not carried out. The same holds true for the principles of business execution. The principles of business execution are worthless to an organization if they exist only in the heads of its corporate executives, but are never acted upon. This course will assist you  more...

DESGN 2 0 Structuring and Modularizing the Network DESGN 2.0: Structuring and Modularizing the Network Cisco Cisco Certified Design Associate (CCDA ) DESGN Designing for Cisco Internetwork Solutions v2.0 To recognize the components and operation of the Cisco Enterprise Architecture modules, and apply the Architecture to an existing enterprise network  more...

Effective Budget Management Effective Budget Management A priority of effective budget management is to take steps to ensure that businesses create a manageable and controllable budget and to prevent cash crunch situations from developing. To effectively manage your budget, you need to understand the elements of the various budgets and understand the importance of ongoing monitoring and analysis of their individual  more...

Programs to Benefit Employees HRCI PHR ...yment issues, including the work rules and practices that apply to employee benefit programs. As a human resources professional, you are responsible for helping to ensure that your company's practices comply with any legislation governing employee benefits and that the benefit programs are competitive enough to attract and retain employees. These are some of the topics you will need to  more...

Strategic Approaches to Risk Management HRCI SPHR ... concern to HR professionals. This course explains how to apply common occupational health, safety, and security guidelines and programs. It also outlines how security risk analysis can be used to avoid future emergencies. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR)  more...

Tools for Planning and Managing Six Sigma Project Opportunities ...the tools you use. Knowing which tools to use, and how to apply them effectively, is the key to any endeavor's success. This assertion holds true for process and quality improvement strategies, and Six Sigma and quality improvement teams throughout the world use a set of management and planning tools to analyze and understand a variety of issues. This course will examine the tools used in  more...

Statistics and Probability in Six Sigma ... This course explores basic statistical concepts that apply to Six Sigma. It distinguishes between enumerative and analytical statistics and population and sample characteristics, and describes the Central Limit Theorem. It also examines basic probability concepts and looks at dependent, independent, and mutually exclusive events, and multiplication and addition rules. This course is  more...

Summarizing and Presenting Data in Six Sigma ... in Six Sigma data analysis. The course also shows how to apply graphical methods, such as stem-and-leaf plots, box-and-whisker plots, run charts, and scatter diagrams, for illustrating relationships among various components of a given dataset. In addition, it examines how to depict distributions using histogram and normal probability plots. The course is aligned to the ASQ Certified Six Sigma  more...

The Database Design Methodology The Database Design Methodology To describe and apply the techniques of the database design life cycle to build a relational database  more...

Discover Powerpoint 2007 Level 3 ...And Transitions Slide Animations & Transitions Apply An Animation Create A Custom Animation Apply A Slide Transition Hyperlinks Hyperlinks To Websites Add Hyperlinks Send A Presentation For Review Presentation Reviews Protecting A Presentation Circulate A Presentation For Review Presentation Comments Print Comments  more...

Discover Access 2007 Level 2 ... Work With Filters What Is A Filter? Apply & Remove Filters Use Queries To Retrieve Data Creating & Saving Queries Multi-Table Queries Create A Select Query Add A Calculated Field To A Query Summarize Data With Select Queries Summarizing Data Create A Query To Summarize Data Create Complex-Criteria Queries  more...

Discover Excel 2007 Level 4 ... Tables In Excel 2007 Create & Modify A Table Apply Table Styles Filter & Sort Table Data Filter Data Advanced Filtering Sort Data PivotTable & PivotChart Reports Using PivotTable & PivotChart Reports Create A PivotTable Modifying A PivotTable Apply PivotTable Styles Create A PivotChart Report Modify A PivotChart  more...

Discover Excel 2007 Level 2 Discover Excel 2007: Level 2 Microsoft Discover Excel 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Excel 2007. Excel 2007 builds on the spreadsheet capabilities of previous versions of the software program to provide powerful tools for creating and sharing professional worksheets through a fresh and efficient new look. Topics cover basic spreadsheet  more...

Code of Conduct Awareness ...te code of conduct, and offers practical advice on how to apply the code to ethical dilemmas in a business environment. This course was developed with subject matter support provided by the Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not  more...

Estimating and Budgeting Project Costs ...m numerous sources and then utilizing that information to apply tools and techniques such as bottom-up estimating and reserve analysis for estimating costs. Learners will also determine the project budget by calculating reserves and funding requirements. This course provides a foundational knowledge base reflecting the most up-to-date project management information, so learners can effectively  more...

IATA 2 Marking and Labeling IATA 2: Marking and Labeling This one-hour training course will introduce the International Air Transport Association's Marking and Labeling requirements. The proper identification, preparation, and transportation of hazardous materials affects everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will  more...

Understanding the Americans with Disabilities Act ADA ...hat people with disabilities have an equal opportunity to apply for jobs and work in positions for which they are qualified, have equal access to benefits and privileges, and have an equal opportunity to be promoted once they are working. The course outlines the manager s role in ADA compliance and explores the potential consequences of failing to comply with the ADA s requirements. This course  more...

Working for Your Inner Boss Personal Accountability Working for Your Inner Boss: Personal Accountability Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss.  more...

Managing from Within Self-empowerment Managing from Within: Self-empowerment Have you ever thought that you could be the best boss you've ever had? By developing attitudes and skills that empower you, you can manage from within and become your own best boss. Self-empowerment is the process of taking responsibility for your attitudes, behaviors, and actions at work to maximize your effectiveness. As an empowered employee, you  more...

Equal Employment Opportunity Discriminatory Practices in Hiring ... the Equal Employment Opportunity laws and how these laws apply to you. You will also learn how to avoid unfair discrimination in the recruitment and hiring process. This course was developed with subject matter support provided by the Labor and Employment Practice Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and  more...

Procurement Integrity ...lume of government purchasing is enormous. The rules that apply to the procurement process and maintenance of its integrity are extensive, far-reaching, and complex. Employees of federal contracting organizations who interact with government purchasing officials need to understand the regulatory framework in order to avoid putting themselves, their employers, or government officials with whom  more...

Effective Relationships with Business Partners Effective Relationships with Business Partners You have three options when you want to extend your base of business resources: Expand your company, acquire another company, or partner with a complimentary company. In many instances, partnering is the most advantageous choice. Creating an alliance confers the same kind of benefits as an acquisition--but with fewer risks and better definition.  more...

Business Grammar Punctuation ...appropriately. You'll start by reviewing how to correctly apply end punctuation, including the correct use and rules for periods, question marks, and exclamation points. You'll also find out how to correctly use commas, one of the most common punctuation marks. The course also describes rules for using different connecting and separating marks, such as colons, semicolons, dashes, and hyphens.  more...

Interpersonal Communication Communicating with Confidence ...ther personal or professional. Once you've learned how to apply them, these skills enhance your influence and help you achieve your goals. Communicators have an enormous advantage if their relationships are based on rapport-building trust and credibility. But trust and credibility are not the only essentials. You also need to use specific communication behaviors to project confidence in all  more...

Ethical Decision Making Simulation ...g Simulation is designed to help employees understand and apply the fundamentals of making ethical decisions. Over the course of the simulation, participants will practice ethical decision making skills, encompassing the objectives of applying ethical filters to decision making, making an ethical decision, and utilizing an ethical framework. The Ethical Decision Making Simulation comprises one  more...

Illegal Insider Trading Simulation ... of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking help from a  more...

Workplace Diversity Awareness Simulation ...of responses this simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking help from a  more...

Quality in a Support Center Quality in a Support Center Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the  more...

Outlook XP Proficient Expert ...Mail Views - Create A Custom View - Filter Messages - Apply Conditional Formatting - Specify Mail Options - Use Personal Folders Message Formats - Set Word As Mail Editor Personal Address Books & Distribution Lists - Personal Address Books - Create A Personal Address Book Offline Folders & Remote Mail - Remote Access - Synchronization - Create An Offline Folder File -  more...

Excel XP Proficient Expert ...ell Content - Merge Cells - Clear Cell Formatting - Apply Borders & Shading - Find & Replace Cell Formatting AutoFormat - Use AutoFormat Styles - Styles In Excel XP - Create & Apply A Style Work With Graphics Add Graphics - Graphics In Excel XP - Insert Clip Art Add Charts - What Is A Chart? - Create A Chart - Modify A Chart - Print A Chart Calculate Your  more...

Access XP Proficient Expert ...nd A Record Work With Filters - What Is A Filter? - Apply & Remove Filters Use Queries To Retrieve Data - What Is A Query? - Create A Select Query - Add a Calculated Field To A Query Work With Reports Create Reports Automatically - What Is A Report? - Use AutoReport - Use The Report Wizard Create A Report Manually - Report Controls - Work With Controls - Types  more...

Used Oil Management ...grams and explain the different regulatory scenarios that apply to used oil. The training also provides basic information for used oil handlers whose activities are regulated by the Used Oil Management Standards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: describe what constitutes a used oil; indicate  more...

Environmental Management Systems EMS Environmental Management Systems (EMS) Historically, companies have managed their own environmental challenges in response to external pressure from government agencies, environmental interest groups, and citizens focusing mainly on regulatory compliance. Today, companies recognize the importance of sound environmental management practices that result in economic gain. The International  more...

Facilitating Difficult Situations Facilitating Difficult Situations How do you deal with the group that has an exceptionally dominant person who doesn't let anyone else have say, or trivializes the contributions of others? How do you keep a faction from taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting  more...

Managing Technical Professionals Managing Technical Professionals Managing a team of technical professionals presents some unique challenges for even the most talented manager. Whether you have a technical background or not, you'll need to apply organizational, motivational, and leadership skills to address those challenges successfully. You'll also need to build a foundation of mutual respect and trust. In this course,  more...

NFPA 70E Electrical Safety in the Workplace NFPA 70E Electrical Safety in the Workplace This course will provide the public sectors with an understanding of the basic criteria for a comprehensive program that addresses electrical safety-related work practices in accordance with the National Fire Protection Agency (NFPA)70E standard titled "Standard for Electrical Safety in the Workplace." Information presented will provide program  more...

Used Oil Management ...grams and explain the different regulatory scenarios that apply to used oil. The training also provides basic information for used oil handlers whose activities are regulated by the Used Oil Management Standards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: describe what constitutes a used oil; indicate  more...

Field Sales Foundations Field Sales Foundations Many field sales representatives are set loose on their assigned territories armed only with a few sales tips and some information about the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales  more...

Managing Workplace Harassment Complaints Simulation ... of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking help from a  more...

Dealing With Sexual Harassment Simulation ... of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking help from a  more...

Understanding Your Target Customer s Business Understanding Your Target Customer's Business Imagine trying to sell a product or service to a customer that you know nothing about. Do you think it would be an easy process? Probably not. The better you know your customer, the better your chances for success. In this course, you'll learn about the first major component of the territorial account sales (TAS) approach--research. You'll gain  more...

Selections and Layers in Photoshop CS3 Selections and Layers in Photoshop CS3 Adobe To harness the power of Adobe Photoshop CS3's digital manipulation tools, it is first necessary to understand the fundamental concepts of selecting portions of images, and isolating image components into layers. This course introduces the new Quick Selection tool and its refinement settings, and explains other selection tools including an  more...

Coloring Objects and Using Brushes in Illustrator CS3 Coloring Objects and Using Brushes in Illustrator CS3 Adobe Adobe Illustrator CS3 allows for the addition of vibrant colors to electronic artwork. Users can now employ numerous Live Color tools and techniques to enhance the color of their Illustrator images with immediate and interactive results. Various brushing styles and tools add elaborate and colorful strokes to existing images. This  more...

Manipulating Objects in Illustrator CS3 Manipulating Objects in Illustrator CS3 Adobe Adobe Illustrator CS3 provides numerous tools and techniques for manipulating objects and transforming your art in exciting ways. Its Layers panel enables you to organize complex artwork into objects, groups and layers, and work with many elements at once, or with a single object in isolation. This course will familiarize you with more  more...

Using Type and Symbols in Illustrator CS3 Using Type and Symbols in Illustrator CS3 Adobe Adobe Illustrator CS3 allows for text and symbols to be added to various forms of electronic art. With the addition of text and symbols, Illustrator artwork can quickly be enhanced or customized to meet personal or business needs. This course will show you how to create point type, add and fill a type area, or arrange your type around an  more...

Communication Skills and Project Management ...onitor the progress of the project and know what tools to apply. This course explores how communication takes place, and presents techniques and strategies for enhancing communication. It also examines how various project management tools can be used to analyze project risk, feasibility, and priority. The course is aligned with the Quality Management Division of the American Society for  more...

Problem-Solving and Process Management Tools ...nizational excellence depends on how effectively managers apply these tools to solve quality and process-related problems. This course explores basic problem-solving and process management tools used for identifying, analyzing, and solving quality and process-related problems. The course is aligned with the Quality Management Division of the American Society for Quality's Certification  more...

Six Sigma Leadership and Change Management Six Sigma Leadership and Change Management ASQ Six Sigma Black Belt (SSBB) The enterprise leaders in an organization play the most critical role in Six Sigma success. These leaders affect the deployment of Six Sigma in terms of providing resources, removing roadblocks, managing change, and communicating Six Sigma vision to all organizational members. Though Black Belts are not necessarily a  more...

Cisco CVOICE 8 0 Congestion Rate Limiting AutoQos Cisco CVOICE 8.0: Congestion, Rate Limiting & AutoQos Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Queuing algorithms are one of the primary ways to manage congestion in a network. Network devices manage an overflow of arriving traffic by using a queuing algorithm to sort traffic and determine a method of prioritizing the  more...

MS Word for MAC 2011 Formatting Working with Text ...h Text Microsoft Word for Mac 2011 makes it easy to apply layout and style to documents by providing a variety of formatting options. This course explains how to copy and paste text while retaining the formatting from the source location, along with how to apply attractive styles from the Styles gallery, and arrange text through paragraph justification and line spacing. In addition, the  more...

Marketing Essentials Marketing and Ethics Marketing Essentials: Marketing and Ethics What role does ethics play in marketing? What is corporate responsibility and how is it linked to marketing? In order to develop strong and lasting customer relationships, organizations must ensure their marketing practices are fair, honest, and accurate about their product and service offerings. While marketing is a key business function, it also  more...

Critical Thinking Essentials Applying Critical Thinking Skills ...Applying Critical Thinking Skills Your thinking can have a significant effect on the quality of your life - it determines how well you work through complex problems, make decisions, and accomplish your goals. That's why developing critical thinking skills is so important. To think critically is a practical goal - one you can apply to every question, issue, or problem you face. This course  more...

Designing Application Update Deployments for Windows 7 ...irtual Desktop Infrastructure (VDI). It also shows how to apply updates automatically to client machines using Windows Server Update Services (WSUS) and how to ensure client compliancy using Microsoft Baseline Security Analyzer (MBSA). This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-686. Pro: Windows 7, Enterprise Desktop  more...

Designing Windows 7 Client Configuration ...se demonstrates how to configure Group Policy settings to apply standard configurations and security settings to computers and users throughout a domain. It also demonstrates how to configure Windows 7 security features, such as Windows Defender, Windows Firewall, BitLocker, and AppLocker to secure client computers. It also outlines how to configure Internet Explorer. This course is one of a  more...

Creating a Standard Image to Deploy Windows 7 ...ssionals to create Windows images and answer files and to apply and service the images. This course demonstrates how to create a standard image using SIM, to then apply the image to the client machines using Windows PE and ImageX, and finally to service it using DISM. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-686. Pro:  more...

CompTIA Network 2009 Network Components ...networks. This course covers the different standards that apply to network media and the types of media that can be used on a network, for instance twisted pair copper, coaxial, or fiber optic, as well as the connectors and other hardware required to allow the media to function correctly. Also, the logical operations of network media, for example transmission speeds, duplexing, and frequency,  more...

Communications Security in Windows Server 2008 ... It also explains how organizational units can be used to apply the Group Policy settings to a specific subset of computers or users, and how Internet Protocol Security (IPSec) can be used to secure Active Directory communications. The course is one in a series that covers the objectives for Microsoft exam 70-640: TS: Windows Server 2008 Active Directory, Configuring. Passing this exam  more...

Quality in a Support Center Quality in a Support Center HDI HDI Customer Service Representative Customer Service Representative Certification Library Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and  more...

Organizational Behavior Dynamics of a Positive Organizational Culture Organizational Behavior: Dynamics of a Positive Organizational Culture An organizational culture isn't a set of rules or standards, but rather an interactive process - a social construct that's constantly changing. It's an invisible, dynamic force that drives a company and its actions. Culture is reflected in artifacts, patterns of acceptable behavior, and shared traditions, values,  more...

Government Contracting Essentials ... that there may be special local or state rules that also apply, but those are not addressed in this course. This course was developed with subject matter support provided by the Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal  more...

IFRS Standards for Financial Statements Their Items ...ith their scope and key business implications. Where they apply, it examines differences with GAAP and the implications of switching from the GAAP to the IFRS system. The course also addresses standards relating to the presentation of financial statements, inventories, statement of cash flows, accounting treatment for property, plant, and equipment, revenue, intangible assets, and finally,  more...

Advanced formatting in Excel 2003 Advanced formatting in Excel 2003 Microsoft To demonstrate how to apply advanced formatting in Excel 2003  more...

Working with Text and Paragraphs in Word 2007 ...s in Word 2007 Microsoft Word 2007 makes it easy to apply formatting to documents by providing a live visual preview of various formatting options. This enables you to view the formatting change before actually committing to it. This course explains the Font and Paragraph formatting options, as well as the Mini toolbar and live preview features. In addition, the creation and formatting of  more...

Importing and Exporting Data and Data Presentation in Access 2007 Importing and Exporting Data and Data Presentation in Access 2007 Microsoft Microsoft Office Access 2007 offers several options for importing and exporting data, and also provides a variety of data presentation strategies. With Access 2007 you can link to, or import data and objects from external sources such as other Access databases, Excel spreadsheets, text files, XML files, and  more...

Introduction to Workplace Ethics ...apply to senior executives. While upper management does have a responsibility to set the ethical tone for an organization, employees at every level also have a responsibility to conduct themselves in an ethical manner. This course will prepare you to approach your job with an awareness of the importance of ethics in the work setting and an understanding of what constitutes ethical behavior. You  more...

Developing a Code of Ethical Conduct ...ess. Following a personal code of ethics is a good way to apply ethical principles and to ensure your reputation and integrity in the workplace are uncompromised. Many companies provide their employees with a formal code of conduct, but you can also develop your own code by clarifying your ethical principles and applying guidelines for behaviors that align with your code. This course explains  more...

Ethical Decision-Making in the Workplace Ethical Decision-Making in the Workplace How do you go about making the best ethical decision possible? Sometimes there are gray areas between what is right and what is wrong. Do you have the tools necessary to ethically lead you in your work practices? When you are able to recognize areas in which ethical problems occur in the workplace and are aware of the various arguments and  more...

Meeting the Needs of Your Experts Meeting the Needs of Your Experts As a manager, you'll often find yourself managing people with knowledge, skills, and expertise you don't have, in areas you're unfamiliar with. The amount of information that managers process on a daily basis requires them to know a little about a lot. However, they have to rely heavily on their experts for the in-depth knowledge needed to meet goals and get  more...

Enterprise Data Cloud Interaction ...nd what types of regulations and compliance standards may apply to their data. This course presents the importance of classifying your type of data, what type of security regulations or restrictions apply to it, and whether a cloud provider's offering aligns with those requirements. The course also takes a closer look at the protocols, standards, and client access involved in accessing cloud  more...

Basic Business Math Using Whole Numbers Decimals Basic Business Math: Using Whole Numbers & Decimals An understanding of basic mathematical principles is important for any businessperson. Math skills enable you to figure out resource requirements, estimate costs, work out average time spent on different activities, and calculate commission earnings. The ability to analyze and comprehend numbers is a vital skill for personal, as well as  more...

Basic Business Math Percentages Ratios Basic Business Math: Percentages & Ratios An understanding of basic mathematical principles is important for any business person. They enable you to figure out resource requirements, estimate costs, work out average time spent on different activities, or calculate commission earnings. Percentages and ratios are a means of highlighting many relationships in business, not least of which are  more...

Basic Business Math Averages Equations Basic Business Math: Averages & Equations Basic math skills are practical in any business situation, whether it be calculating average call turnaround times in a call center or using equations to find the stock of inventory and the items that have been sold in a retail store. Because math skills are valuable in so many business situations, refreshing your skills can demonstrate your  more...

Basic Business Math Charts Graphs Basic Business Math: Charts & Graphs Basic math skills are practical in any business situation. Often, numbers can be portrayed in graphical form, giving the reader clear and concise information at a glance. Being able to read and select the right types of charts and graphs in a basic business environment is invaluable. This course builds on the basic math skills that you learned during your  more...

Business Law Basic Concepts Business Law Basic Concepts How does the law impact you in your day-to-day operations? Have you ever thought about the issue of legal accountability and how it will determine the decisions you have to make as a manager? Because you're a manager, you're in a position of leadership. In many cases, this means you bear the responsibility of protecting your employees, your organization, and  more...

Introduction to HTML5 and CSS3 Introduction to HTML5 and CSS3 This course provides an overview of the changes to HTML5 and CSS3 from their previous versions. It introduces some of the key features of HTML5 and CSS3, and how to apply these features to create a simple HTML5 program styled with CSS3. This course also shows how supporting browsers will render the page and provides fallback solutions for non-supporting  more...

A Foolproof Method for Conduting a Job Search Learn a foolproof method of how to conduct a job search and seize the job you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. This is one of three possible modules that you can take as self-directed study.  more...

Getting the Job Offer You Want Learn the how to`s of getting the job offer you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is designed to be  more...

Learn How to Write the Kind of Cover Letter That Gets Results ...refully ordered steps will bring you closer and closer to applying the method to your original written work (baseline). The final project is designed to take your original work and apply it to what you have learned. From the revised outline you will write a completed employment letter that should, when compared to the original work be remarkably different and substantively effective in its  more...

Market Leadership in an E-Commerce Age ...he principles of e-commerce. The students will be able to apply their understanding to organizational and life situations. Participants will work with the assumption that e-commerce and the information age have permeated every aspect of their daily lives. The course is expected to raise that awareness through self-assessments and begin to look at the mechanisms and processes of this  more...

Air Fares - U.S. Domestic - Instructor Led Learn the air fare terms, codes, fare construction principles and fare application rules necessary to find, interpret and apply the lowest applicable fare to your client ™s air itinerary.  more...

Effective Business Presentations Using Flash ...e is designed for beginning level Flash users who wish to apply the power of Flash to business presentations, product demonstrations and other business-oriented marketing concepts. This course is designed for beginner level Flash users who wish to apply the power of Flash to business presentations and product demonstrations. Even if you do not consider yourself an artist, mastering Flash can  more...

Contract Law Contracts form the primary basis for commercial activity in society. Learn the A-Z basics of contract law. By creating rules about what constitutes contracts (basic contract law), society describes those agreements that help a society to conduct business. Specialized rules apply to sales and lease contracts. For this Basic Completion course, students will contact the instructor who will guide  more...

A Workshop Approach to Mastering RoboHelp Office (Latest Release) ...uals an opportunity to build a standalone help project by applying the principles outlined in each of the three lesson plans through a systematic and hands-on approach. Each student will develop and create their own online help project using the techniques and objectives discussed in each lesson plan. Actual problem solving situations will be introduced to reinforce the concepts presented in  more...

FrameMaker I: Getting Your Feet Wet ...ate simple documents using Adobe FrameMaker. Learn how to apply formats to FrameMaker documents, apply templates, create tables, and work with graphics and anchored frames. You can download the trial version of this software from the Adobe FrameMaker product site. This course provides an introduction to Adobe FrameMaker, which is perhaps the most widely used authoring tool for technical  more...

Excel 2000 ... working with data maps. Students will also learn how to apply the advanced features of Microsoft Excel 2000 to work with records and ranges, sort records, outline and filter lists, and import and export data. In addition, students will be taught how to use PivotTables, PivotCharts, and data analysis tools. They will also be shown how to merge and link workbooks. In teaching how to share  more...

Excel 2000 Expert ...apply the advanced features of Microsoft Excel 2000 to work with records and ranges; sort, outline, and filter lists; import and export data; use PivotTables, PivotCharts, and data analysis tools; as well as how to merge and link workbooks. Students will learn how to apply the advanced features of Microsoft Excel 2000 to work with records and ranges; sort, outline, and filter lists; and import  more...

Excel 2000 Level 3 ...apply the advanced features of Microsoft Excel 2000 to work with records and ranges, sort records, outline and filter lists, and import and export data. The importance of proper management and password protection is also stressed. Students will learn how to apply the advanced features of Microsoft Excel 2000 to work with records and ranges, sort records, outline and filter lists, and import  more...

Excel 2000 MOUS ...e, and manipulating charts. Students will also be able to apply the advanced features of Excel 2000 to work with records and ranges; sort, outline, and filter lists; and import and export data. This course familiarizes students with many features of Microsoft Excel 2000, including entering text and formulas, moving data, formatting worksheet appearance, and manipulating charts. Students will  more...

Microsoft Office XP New Features This course introduces students to some of the new features of the Office XP suite. It covers the major new features of Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, and Microsoft Outlook. This course introduces students to some of the new features of the Office XP suite. It covers the major new features that apply to all of the applications, including smart tags and  more...

Microsoft PowerPoint 2002 Level 2 This intermediate course is designed to familiarize students with the features of Microsoft PowerPoint 2002 by teaching students how to design moderately complicated presenations, import Word outlines, and work with multiple slide masters. This course is designed to familiarize students with the intermediate features of Microsoft PowerPoint 2002. This course will prepare students to design  more...

Microsoft PowerPoint 2002 Level 3 ... of Microsoft PowerPoint 2002. Students will learn how to apply advanced techniques to PowerPoint presentations, such as importing data from other Microsoft applications, adding video and sound clips, and modifying charts and tables in presentations. This course is designed to familiarize students with the advanced features of Microsoft PowerPoint 2002. Generally, students will learn how to  more...

Office 2000 Advanced ...xpanded and locked documents; utilizing field references; applying formatting techniques; and using advanced features such as macros and revision tools. Students will learn how to apply the advanced features of Microsoft Excel 2000 to sort records, outline and filter lists, and import and export data. Students will also be taught how to use PivotTables, PivotCharts, and how to merge and link  more...

Office XP (2002) Advanced ...of Microsoft Office XP. It covers the major features that apply to all of the applications. This includes Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Microsoft Outlook, as well as a special course on time management. The goal of this advanced course is to broaden and develop the intermediate skills that the students already possess. This advanced course introduces  more...

Office XP (2002) Intermediate ...of Microsoft Office XP. It covers the major features that apply to all of the applications. This includes Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, and Microsoft Outlook. This intermediate course strives to broaden and develop the intermediate skills that students already possess. This intermediate course introduces students to some new features of Microsoft  more...

Office XP (2002) Introduction ...icrosoft Office XP. It covers the major new features that apply to all of the applications. This includes Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Microsoft FrontPage, and Microsoft Outlook. Students will learn the intoductory features that each of these applications has to offer. This course introduces students to the basic features of Microsoft Office XP. It  more...

PowerPoint 2000 In this course, students will become familiar with the basic features of Microsoft PowerPoint 2000, including creating presentations and working with visual elements. As students become more advanced, they will use masters, templates, and animation features, as well as learn how to prepare presentations by working with speaker notes and developing audience handouts. In this course, students will  more...

PowerPoint 2000 Expert ...rPoint users will expand on their skills and learn how to apply advanced visual effects, import and export elements, work across applications, and prepare presentations for delivery in different ways, such as readying presentations for 35mm slides and the Web. Mastery of this course will empower an experienced user of Microsoft PowerPoint 2000 to apply advanced visual effects, import and  more...

PowerPoint 2000 Level 2 ...eb, use templates, design speaker notes and handouts, and apply animation and effects in this more advanced Microsoft PowerPoint 2000 course. Students will be introduced to more advanced components of Microsoft PowerPoint 2000, such as using masters, templates, and animation features, and preparing presentations by working with speaker notes and developing audience handouts. Significant  more...

PowerPoint 2000 Level 3 ...Applying visual effects, importing and exporting elements, and working across applications are some of the skills that students will learn in this advanced version of Microsoft PowerPoint 2000. Mastery of this course will empower an experienced user of Microsoft PowerPoint 2000 to apply advanced visual effects, import and export elements, work across applications, and prepare presentations for  more...

PowerPoint 2000 MOUS ...s will receive instruction in how to arrange clip art and apply animation and effects. Students will also learn how to finalize and view their presenations and design presentations for the Web. Mastery of this course will empower an experienced user of Microsoft PowerPoint 2000 to apply advanced visual effects, import and export elements, work across applications, and prepare presentations for  more...

PowerPoint 2000 Proficient In this course, students will become familiar with the basic aspects of Microsoft PowerPoint 2000, including creating presentations and working with visual elements, as well as such advanced features as masters, templates, animation, and Web presentations. In this course, students will become familiar with the basic aspects of Microsoft PowerPoint 2000, including creating presentations and  more...

PowerPoint 2002 ...udents will use WordArt, create clip art collections, and apply animation effects. Students will also learn how to create speaker notes and handouts. Other topics that will be covered include importing Word outlines, working in the Outline pane, and working with mulitiple slide masters. Last, students will learn how to apply advanced techniques to PowerPoint presentations, such as importing  more...

PowerPoint 97 Level 2 This course is designed to familiarize students with the intermediate features of Microsoft PowerPoint 97. Students will also learn how to use WordArt, create clip art collections, and apply animation effects.  more...

Word 2000 ...e addition of symbols, tables, and graphs. They will also apply borders and shading; use headers and footers; change tabs and styles; use, modify, and insert graphs; and create tables. By the end of the course, students will be using master documents, subdocuments, and expanded and locked documents; utilizing field references; and using macros and revision tools. Also within this course,  more...

How To Master Communications ...on the basics of effective communication and shows how to apply sound communication skills to a variety of interpersonal and leadership situations, such as intervening in conflict and providing feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Communication skills are vital to an organization`s effectiveness. The How to  more...

5 Steps to Effective Persuasive Business Communication ...refully ordered steps will bring you closer and closer to applying the method to your original written work (baseline). The final project is designed to take your original work and apply what you have learned (treatment). When compared to the original work the new document should be remarkably different and substantively effective in its intent and purpose. Once the persuasive premises of  more...

Advanced Business Spanish This course has been specially designed for students with a good command of the Spanish language who desire to apply their knowledge of the language to the business world.  more...

MS Word 2000 eBook Course A visual, interactive way to develop, learn and apply software Word skills.  more...

Starting A Business?: How To Develop An Effective Business Plan You will learn how to develop, analyze and sell an effective business plan for your company or organization. This is not your ordinary "cook-book" workshop on Business Planning. Dr. Frank Leibold integrates solid business concepts he teaches MBA`s with invaluable tips he has acquired over 40 years of progressive executive business experience. He has developed and evaluated numerous plans, in a  more...

The Internet - Applying the Basics to your Business Conducting business research through the Internet Module 1. Introduction to the Internet In this module, the basics of starting out on the Internet are explained,especially for those participants who have never used a computer before. It is user friendly and in easy to understand language, so it is not confusing to the participants. The basic language of what the Internet is, what are search  more...

Better Business Writing in One Week This practical course helps business professionals write with greater confidence and accuracy. Business letters, memos, e-mails, proposals...not everyone?s a writer, yet every businessperson is expected to write -- a scary prospect for professionals without formal writing training! Fear no more -- you?re only one week away from clearer, more confident writing. This unique course includes one  more...

Achieving Successful Copywriting Results in Four Weeks ...Apply proven techniques and methods to any business writing situation. Designed specifically for beginners or more advanced writers seeking training in the art and craft of copywriting. The course focuses on the formula used to create successful copy. Every aspect of this formula will be explained. Examples will be shown. In addition to regular course material, there will also be assignments  more...

Learn How To Write Effective Persuasive Written Communication ...refully ordered steps will bring you closer and closer to applying the method to your original written work(baseline). The final project is designed to take your original work and apply what you have learned (treatment). When compared to the original work the new document should be remarkably different and substantively effective in its intent and purpose. Once the persuasive premises of  more...

How to Build And Maintain Rapport With Your Clients Learn how to build rapport with your clients and get beyond small talk. Whether it`s a salesperson with customer, manager with employee, teacher with student or parent with child, rapport skills are the foundation for successful communications. As we think of rapport being a degree of harmony that we have with someone, it takes on powerful dimensions in developing relationships. And when a person  more...

Skyrocket Sales with Advanced Copywriting Strategies Apply proven techniques and methods to any business writing situation. Designed specifically for beginners or more advanced writers seeking training in the art and craft of copywriting. Purchase of supplemental material will be required for further reading. You can purchase that material by going here: &bookID=75  more...

Certificate in Technical Writing Career Advancement--Earn Technical Writing Certification from the premier provider of online training in Technical Communication. Certificate in Technical Writing (Basic Level) This Certificate Program has been designed for those who lack sufficient experience in the field or those who want to enhance existing careers in technical writing or move in a new direction within the corporate workplace.  more...

Certificate in Technical Writing for Current Technical Writers A Certificate Program for current tech writers, editors, and designers. Certificate in Technical Writing For Current Technical Writers This Certificate Program has been designed for those who lack sufficient experience in the field or those who want to enhance existing careers in technical writing or move in a new direction within the corporate workplace. The Certificate in Technical Writing  more...

Master s Specialist Workshop Information and Document Design Modules 4-6 Course work will consider visual rhetoric, including the principles of visual perception and how these principles apply to document design.  more...

Introduction to ISO 9001:2000 ...does it require? Learn to understand the requirements and apply the standard within an organization. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later. The Introduction to ISO 9001:2000 course provides students with a thorough introduction to the requirements of the standard and prepares them for ISO 9000  more...

Search Engine Competency Assessment-Level 1 (SECA Basic Certification) SECA Basic Certification covers skills built on a framework of current Search Engine Optimization theory and best practices. By passing SECA Level 1 you will demonstrate a reliable and validated measure of overall Search Engine Optimization performance, knowledge and skill sets. A successful passing grade entitles you to apply and receive a SECA Certificate from an Accredited State University.  more...

Build a Powerful Marketing Strategy--Instructor-Led ...tical to any business`s success, yet few small businesses apply them effectively. This course will show you how to systematically approach the two most important questions you need to ask in your business?s operation: what?s the best target market, and what message do I want to communicate to that market? Once you learn how to think according to this rubric, running a successful business  more...

Build a Powerful Marketing Strategy--Self-Directed ...tical to any business`s success, yet few small businesses apply them effectively. This course will show you how to systematically approach the two most important questions you need to ask in your business?s operation: what?s the best target market, and what message do I want to communicate to that market? Once you learn how to think according to this rubric, running a successful business  more...

Negotiate to Win ...elp you build critical skills and give you the ability to apply them to real-world business challenges. Negotiate to Win is an online series of six downloadable audio classes?so you can listen right on your computer, and learn at your own pace. Each audio series address a separate wealth building topic. Enroll in this online course if you: Want to get the best price on what you buy Look for  more...

Significantly Increase the Value of Any Property--Instructor-Led A Trump U Course- Improving your property can do more than just pay for itself -- it can increase your resale value higher than you might imagine. But the wrong change is like throwing money away. This course shows how to get the biggest possible financial benefit from every dollar spent on property improvements. You`ll even learn to grow value by improving the neighborhood!Students may complete  more...

Internet Explorer 7 Series ...n page throughout the course Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or  more...

Search Engine Competency Assessment-Level 1 (SECA Basic Certification) ...nd skill sets. A successful passing grade entitles you to apply and receive a SECA Certificate from an Accredited State University. Search Engine Optimization is an ever changing, complex practice, which requires practitioners to be up to date on the latest strategies and SEO practices. A SECA Certificate ensures you have the demonstrable knowledge and mastery of the subject at a basic level.  more...

Presentation Skills for Librarians This course will focus on the area of presentation skills for librarians. Students will learn how their organization and presentation of information, as well as presentation of themselves, affect the audience ™s receptiveness. Presentation Skills for Librarians This course will focus on the area of presentation skills for librarians. Students will learn how their organization and  more...

Java 2 -- java.util Package This course teaches you about the various interfaces you will need to learn in Java programming You will also learn about additional classes in Java. In this unit, you will learn about various interfaces, such as Collections, Map, List, Set, Enumeration, Iterator, and Observer, which are available in the java.util package. You will also be shown how to override some of the methods of the  more...

Java 2 -- Advanced Java ...curity tools in Java, how signed applets work, and how to apply a secure signature. The third unit explains the concept of Internationalization. You will learn about the functions of the Locale class. You will be able to identify the classes involved in localizing resources. Finally, you will learn to write programs using the methods of the Calendar class and the TimeZone class. The fourth  more...

Dreamweaver 8 Series ...n page throughout the course Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, in  more...

Flash 8 Series ...n page throughout the course Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises. Supplied sample files include sample documents, application files, programs, and  more...

QuickBooks Pro 2008 ...kly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. QuickBooks Pro 2008 Quickbooks Pro 2008 is small business accounting software. With Quickbooks, you can manage your customers, vendors, and employee accounting needs. In this course, you can learn the basics of Quickbooks 2008 such as how to use the interface, setup your companies, use  more...

Adobe After Effects 5.5 ...ugh advanced techniques of After Effects 5.5 that you can apply to your work today. Welcome to Adobe After Effects 5.5 This self-paced computer based training series will teach you intermediate through advanced techniques of After Effects 5.5 that you can apply to your work today. This course will take the guesswork out of the revolutionary new Adobe After Effects 5.5 and give you the answers  more...

Adobe Dreamweaver CS4: Essentials ...mweaver CS4. Once oriented with the new CS4 interface you apply the techniques you have learned instantly whether you are building your first site or redesigning an existing one. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe Dreamweaver CS4: Essentials Ranging from casual  more...

Adobe GoLive 6 ...iate through advanced techniques of GoLive 6 that you can apply to your work today. Welcome to Adobe GoLive 6 This self-paced computer based training series will teach you intermediate through advanced techniques of GoLive 6 that you can apply to your work today. This course will take the guesswork out of the revolutionary new GoLive 6 and give you the answers you want today. Learn Adobe  more...

Adobe Illustrator 10 ... advanced techniques of Adobe Illustrator 10 that you can apply to your work today. Welcome to Adobe Illustrator 10 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe Illustrator 10 that you can apply to your work today. This course will take the guesswork out of the revolutionary new Adobe Illustrator 10 and give you the answers  more...

Adobe InDesign 2 ...ough advanced techniques of Adobe InDesign 2 that you can apply to your work today. Welcome to Adobe InDesign 2 This computer-based training series will teach you intermediate through advanced techniques of Adobe InDesign 2 that you can apply to your work today. These self-paced training will take the guesswork out of the revolutionary new Adobe InDesign 2 and give you the answers you want  more...

Adobe Pagemaker 7 ...ugh advanced techniques of Adobe PageMaker 7 that you can apply to your work today. Welcome to Adobe Pagemaker 7 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe PageMaker 7 that you can apply to your work today. This program will take the guesswork out of the revolutionary new Adobe PageMaker 7 and give you the answers you want  more...

Adobe Photoshop 7 ...ugh advanced techniques of Adobe Photoshop 7 that you can apply to your work today. Welcome to Adobe Photoshop 7 This self-paced computer based training series will teach you intermediate through advanced techniques of Adobe Photoshop 7 that you can apply to your work today. These online courses will take the guesswork out of the revolutionary new Adobe Photoshop 7 and give you the answers you  more...

Adobe PhotoShop CS ...x concepts so that you are able to quickly understand and apply his training. His engaging personality and technical expertise have made him one of the top-rated computer trainers anywhere. You will come away well prepared to fully utilize today?s up-to-the-minute computer technology to enhance your on-the-job effectiveness. Harold?s expertise in software programs includes Adobe Creative Suite  more...

Adobe PhotoShop CS to CS2 Upgrade ...x concepts so that you are able to quickly understand and apply his training. His engaging personality and technical expertise have made him one of the top-rated computer trainers anywhere. You will come away well prepared to fully utilize today?s up-to-the-minute computer technology to enhance your on-the-job effectiveness. Harold?s expertise in software programs includes Adobe Creative Suite  more...

Adobe Premiere 6.5 ...gh advanced techniques of Adobe Premiere 6.5 that you can apply to your work today. Welcome to Adobe Premiere 6.5 This self-paced CBT based training series will teach you intermediate through advanced techniques of Adobe Premiere 6.5 that you can apply to your work today. This program will take the guesswork out of the revolutionary new Adobe Premiere 6.5 and give you the answers you want  more...

Adobe Photoshop CS4 Extended: Essentials ...mage compression for use on the web and how to create and apply special effects. By the time you?ve finished watching Total Training for Adobe Photoshop CS4 Extended: Essentials, you will be proficient will the skills required for managing and manipulating images in Photoshop. You will know all about photo retouching, color correction and how to use the Quick Mask mode, work with selections,  more...

Advanced Certificate in Technical Writing ...ions, processes, instructions, and reports Understand and Apply effectual principles of visual design to your documents Develop valuable information plans and content specifications Estimate and Manage your documentation projects Enroll today in this career track workforce education training industry certificate program. Frequently Asked Questions How long will it take me to complete the  more...

American Citizenship Test Prep ...lities of American citizens and aspects of eligibility to apply for citizenship, American History, American Government, American Holidays and Symbols, U.S. Constitution (Preamble and Articles), U.S. Constitution (Bill of Rights and Articles) and 100 Practice Questions. The course takes you to web sites that will allow you to view maps of Columbus` and other explorers journeys, world and U.S.  more...

Build Your Own BIZ - Customer Service Strategies ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Understand Your Customers and Learn How to Serve Them Better Providing excellent customer service can make the difference between a customer buying your product or from the vendor down the street. This course will help you determine who your customers  more...

Building with the Basics: Grammar and Punctuation Used correctly, good grammar and proper punctuation are rarely noticed but, when misused, cause document disasters. Welcome to Building with the Basics: Grammar and Punctuation Used correctly, good grammar and proper punctuation are rarely noticed but, when misused, cause document disasters. Based on a building analogy that anyone can relate to, this workshop is designed with many opportunities  more...

Build Your Own BIZ - Pricing Your Product ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Price Your Product Competitively and Effectively This course will help you price your product for profitability and stability. The class includes text and downloadable resources. Description of Course Pricing Your Product explores the following areas:  more...

CompTIA A+ Essentials and A+ Specialist Certification Training Courses ...kly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. CompTia A+ Essentials and A+ Specialist Certification Training Courses CompTIA`s A+ is a vendor-neutral certification that validates technical competency in networking administration and support. The A+ certification confirms a technician`s ability to perform tasks such as installation,  more...

Delegation - Leveraging Through Others ...d come away from this course excited and well-prepared to apply their new skills immediately. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 3 hours. However to maximize the learning experience,  more...

Effective Business Communication Series ... page throughout the course. Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank. A skill assessment generates a customized  more...

Doing Business in China ...k-reference sheets and other files to be used as learners apply their skills on the job. Decision Point activities allow learners to work toward an outcome in an interactive environment. Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. A Course Topics list contains active  more...

Excel 2007 Level 2 This course familiarizes students with intermediate-level spreadsheet features. Students will learn how to convert older workbooks to the new default XML-based file format; customize the Quick Access toolbar; use logical and financial functions; format worksheets using themes, styles, and page breaks; use 3-D references; ready workbooks for the Web; use templates to create workbooks; and insert  more...

Expert Certificate Course in Medical Transcription with Work Placement Program ...y of more than 2500 jobs, it gives you the opportunity to apply for jobs all over the country when you graduate. More than 50 companies have hired our grads, and the US Department of Labor forecasts the annual growth rate of the MT profession to be 21%-35% through 2012. This means a continuation of excellent job potential over the next eight years. Medical transcription is an ideal career for  more...

Find and Purchase Income Producing Properties--Instructor-Led ...g to region. The principles that you learn here, however, apply to any location. With the help of Uncle Max, you will research Empire City, exploring neighborhoods and market trends, before investigating several properties that are currently on the market. The work you do in these assignments will help prepare you to make more informed decisions when you invest in real estate. Your work for  more...

Find and Purchase Income Producing Properties--Self-Directed ...g to region. The principles that you learn here, however, apply to any location. With the help of Uncle Max, you will research Empire City, exploring neighborhoods and market trends, before investigating several properties that are currently on the market. The work you do in these assignments will help prepare you to make more informed decisions when you invest in real estate. Enroll in this  more...

Learn How to Write Persuasive Web-Based Text ...refully ordered steps will bring you closer and closer to applying the method to your original written work (baseline). The final project is designed to take your original work and apply what you have learned. When compared to the original work the new document should be remarkably different and substantively effective in its intent and purpose. Once the persuasive premises of communication are  more...

Library Privacy & Confidentiality: Law and Policy Library Privacy & Confidentiality: Law and Policy is designed to help staff gain a better understanding of the USA Patriot Act and other laws as they apply to library user privacy and other issues. Library Privacy & Confidentiality: Law and Policy ?Library Privacy & Confidentiality: Law and Policy? is designed to help staff gain a better understanding of the USA Patriot Act and other laws as  more...

Microsoft Certified Application Specialist Office 2007 ...kly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Microsoft Certified Application Specialist Office 2007 The Microsoft Certified Application Specialist (MCAS) credential, part of the Microsoft Business Certification program, identifies specific skills covering the most in-demand 2007 Microsoft Office system products?Microsoft Office  more...

Microsoft Project For Purchasing Professionals ...t only learn how to use the software, you'll learn how to apply it to your purchasing work. You'll also learn project management principles that will enable you to successfully manage complex procurement projects and meet aggressive deadlines. You will need a copy of Microsoft Project 2000 or later. You can order a FREE evaluation copy of the software from Microsoft's website. The student can  more...

PowerPoint 2007 Level 2 This intermediate-level course builds upon the basic Microsoft Office PowerPoint skills taught in the Level 1 course. For one, students will learn how to modify the Quick Access toolbar. They will also discover how to use existing information to create a presentation, including importing outlines from Word and inserting slides from other presentations. PowerPoint 2007 Level 2 This  more...

Principles of Home Inspection: 100 Hour Professional Development Certificate ...portant to grasp the knowledge presented and successfully apply it.Program Highlights Over 400 detailed technical illustrations reinforce key concepts Interactive exercises keep students focused and increase material retention Thematic graphics keep the material fresh and compelling Unit exams test subject mastery and identify topics requiring additional review Carson Dunlop Professional  more...

Senior Professional In Supply Management (SPSM ®) Certification Program ...ses. These questions comprehensively test your ability to apply skills to situations that you may face in your purchasing job. And, again, you take it online meaning that you DO NOT have to travel to a testing facility. You can take the exam from anywhere that you have access to a computer connected to the Internet.Step #3: Submit Your Purchasing Certification Application. The application  more...

Strategic Thinking ...kly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Strategic Thinking Strategic thinking teaches you to take a circumspect look at your long range goals, obsticals, and solutions. Learn how to effectively plan for the future and choose the path most likely to bring you to your goals. Your expert-led training is presented by Casey McNeal.  more...

Team Management - Enabling Teams ...kly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Team Management - Enabling Teams In this course you will learn to build a supportive and enabling team environment. You will learn how to encourage members to think like a team, how to provide adequate time to perform and meet, and demonstrate faith in the members? capacity to achieve.  more...

Team Management - Leading Teams ...kly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Team Management - Leading Teams In this course, you will learn about the selection of a team leader, what team leaders need to know, and what constitutes a team. You will also learn about the traits and roles of an effective team leader are, team communication, and how to hold effective  more...

Team Management - Team Participation ...kly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Team Management - Team Participation This course covers the elements of successful teams, the role of a good team member, and team communication. This course is geared to expedite your own development as a team member in creating successful teams. Your expert-led training is presented  more...

Teams Management - Managing Team Conflict ...kly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Teams Management - Managing Team Conflict This course will teach you how to manage team conflict through understanding and dealing with the dynamic and changing work environment, personalities, concern over job security, changing team members, team vs. organizational dynamics, and  more...

Technical Communication Industry Certificate - Mastery Level ...ions, processes, instructions, and reports Understand and Apply effectual principles of visual design to your documents Define your personal philosophy of quality management in publications project development Develop valuable information plans and content specifications Estimate and Manage your documentation projects Enroll today in this career track workforce education training industry  more...

The Art of Active Listening ...kly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. The Art of Active Listening Why do we like talking to some people more than others? Because they are good listeners. If someone is a good listener we not only like them more, we think they understand us and our business. We all understand the basics of good listening. Good listening, in  more...

Build Your Own BIZ - Better Budgeting ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Create a Business Budget Budgeting is vital to the financial health of your business. This course will examine the budgeting process, and how to tackle this task in practical ways. The class includes video, text, and downloadable resources. Description  more...

Build Your Own BIZ - Bootstrap Marketing ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Promote Your Product More Effectively This course will help you develop an effective plan for marketing your product or service. The class includes text and downloadable resources. Description of Course Bootstrap Marketing explores the following areas:  more...

Build Your Own BIZ - Branding and Beyond ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Build a Brand That Sets You Apart This course will help you build a brand that distinguishes you from your competition. The class includes video, text, and downloadable resources. Description of Course Branding and Beyond explores the following areas:  more...

Build Your Own BIZ - Crisis and Continuity Planning ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Ensure Your Business Can Survive a Catastrophic Event or Crisis Defining and developing a business continuity plan is crucial in ensuring long-term business survival. This online course will help you design a strategic survival plan for your business  more...

Build Your Own BIZ - Customer Service That Sells ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Create a Culture of Customer Service Providing outstanding customer service happens when your employees understand and embrace the concept of customer service. This course will help you define how you are currently doing with your customer service  more...

Build Your Own BIZ - Dynamic Workforce Management ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Lead Your Workforce With Effective Management Effective personnel management is vital to your business. This course will help you motivate your employees, both individually and as a cohesive workforce, and lead them to your business goals. The class  more...

Build Your Own BIZ - Employee Handbook ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Communicate Your Mission and Objectives With an Employee Handbook This course will help you develop an employee handbook that helps you communicate the mission, vision, and objectives of your company. The class includes video, text, and downloadable  more...

Build Your Own BIZ - How to Borrow Money ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Obtain a Business Loan Bank credit is one of the least expensive and least intrusive sources of capital available to small and medium-sized businesses. This course will help you understand the loan process and how you can use this tool responsibly. The  more...

Build Your Own BIZ - How to Fire ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Decrease Employee Terminations and Handle Terminations Effectively Employee terminations are inevitable. This course will help you minimize terminations and help you work through the employee termination process if the need arises. The class includes  more...

Build Your Own BIZ - How to Hire ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Make Hiring Decisions That Maximize Employee Retention and Return on Investment Making great hiring decisions requires careful planning, soliciting good prospects, and effective interviewing techniques. This course will help you refine these skills in  more...

Build Your Own BIZ - Networking ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Build Networks to Increase Your Personal and Business Success This course will help you learn to develop relationships that help you expand your circle of influence, build relationships, and eventually help increase your personal and business success.  more...

Build Your Own BIZ - Performance Improvement ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Facilitate Performance Improvement with Performance Appraisals This course will help you facilitate performance appraisals in order to improve the effectiveness of your workforce. The class includes video, text, and downloadable resources. Description  more...

Build Your Own BIZ - Teamwork ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Build Stronger Teams This course will help you build teams that perform well and help your company gain a competitive advantage. The class includes video, text, and downloadable resources. Description of Course Teamwork explores the following areas: The  more...

Build Your Own BIZ - Using Financial Statements ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained  more...

Build Your Own BIZ - Writing a Business Plan ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Learn to Craft a Business Plan Business plans play a vital role in getting your company up and running. They help you clearly define your goals, expectations, and needs. This online course will help you craft a successful business plan for your  more...

Build Your Own BIZ Comprehensive Certificate ...keep you abreast of the current business climate. We then apply sound business principles to these issues in order to help you function effectively and avoid pitfalls in your day-to-day operations. Provides access to a variety of business tools and topics in the form of modules, which include videos, indexed content, and downloadable templates. Provides expert advice - subscribers are given the  more...

Doing Business in India ...k-reference sheets and other files to be used as learners apply their skills on the job. Decision Point activities allow learners to work toward an outcome in an interactive environment. Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. A Course Topics list contains active  more...

CompTIA A+ 2009 ...kly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. CompTIA A+ 2009 The A+ certification validates the latest skills needed by today?s computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. The A+ certification confirms a  more...

Adobe InDesign CS4: Essentials ... and graphics in your layouts. You will also learn how to apply artistic effects to text and placed artwork, without prior knowledge of other applications like Illustrator or Photoshop.This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe InDesign CS4: Essentials Get an  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ... Students who enroll in this course may after completion apply to The AHDI to take the CMT (Certified Medical Transcriptionist) or RMT (Registered Medical Transcriptionist) Exam. This exam consists of both medical transcription-related knowledge items and transcription performance items. The transcription performance items include transcribing dictation, editing, and proofreading. The  more...

Certificate in Professional Technical Communication ...tigious University of Massachusetts-Amherst. Students may apply for tuition financing. Multiple employee and STC Member Discounts are available. See the full description for more details. Deferred Credit Card Payment Plan; Corporate PO Accepted; Financing Available Certificate in Professional Technical Communication The Certificate in Professional Technical Communication is designed to help  more...

Mastering Presentation Skills for the Workplace ...uided, multi-step exercises. Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. A Course Topics list contains active hyperlinks, permitting quick access to specific topics. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a  more...

Working with Web Sites in FrontPage 2003 To demonstrate how to apply themes and styles, and work with shared borders in FrontPage 2003  more...

Tomorrow s Managers Development Tools ...s to make your managers change-ready, global thinkers. By applying these methods to real life scenarios, you will gain a better understanding of ways to apply these principles in your own work environment. You'll be given step-by-step, cutting-edge methods for creating and executing a performance agreement that sets the standard for development. You will explore the techniques for partnering  more...

Managing for Asset Control Every company must take actions to safeguard, control, and manage the assets it owns. As a business manager, it's your responsibility to set up policies and procedures to safeguard your company's assets--especially cash assets. In this course, you will learn about cash transactions, inventory control, and accounts receivable management. These lessons will provide you with the knowledge and skills  more...

Windows 2000 Core Technologies - Network Fundamentals To provide an overview of networking concepts and how they apply to Windows 2000  more...

Windows 2000 Core Technologies - TCP IP To provide an overview of TCP/IP concepts and how they apply to Windows 2000  more...

Windows 2000 - Group Policy To provide an overview of Group Policy and to demonstrate how to configure, manage, and apply Group Policy to users and computers  more...

Windows 2000 - Active Directory Group Policy To provide an overview of Group Policy and to demonstrate how to configure, manage, and apply Group Policy to users and computers  more...

Doing Business with Independent Contractors Do you know the difference between an "employee" and an "independent contractor "? Many employers don't, and in some cases it has cost their companies millions of dollars in taxes, insurance, overtime, fines and penalties. That's why it's important to understand the standards for judging if a temporary, leased or outsourced worker is really an employee. This course will acquaint you with the law  more...

Understanding Technical Professionals ...these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new corporate structures and management strategies to meet the challenges of the new high-technology economy with its increasing number of technical professionals. As a result of what you learn in this course, you will be  more...

Attracting Motivating and Retaining Technical Professionals If you're having problems finding and keeping technical professionals, you're not alone. In our financially competitive and technologically advanced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining  more...

Communication Skills for Successful Management Effective communication is a crucial component of your success as a manager. As a technical professional, you developed various communication skills that helped you to succeed. But, as a manager, you will need additional communication skills to be effective. This course will examine various aspects of successful communication strategies and skills. You will analyze the strategies of nonverbal  more...

Problem Performance Improvement ...problem. It is essential that the manager is able then to apply three techniques to support the under achieving worker. These are to use a specific training program to resolve the problem, to appoint a coach to support the worker and to apply rigorous supervision techniques to help the worker to improve. Sometimes though a manager needs to be aware that the individual worker does not cause  more...

Introduction to Brand Management There are three ingredients every company needs for branding success: a brand manager, a brand, and the consumer. But how do these ingredients relate and what are they comprised of that makes them so important? This course will demonstrate how each ingredient reacts to the other in order to create a valuable, long-lasting brand. First, you will learn about the responsibilities of a brand manager,  more...

Building Brand Equity ...ll utilize the psychology of a consumer's perceptions and apply helpful techniques to build your brand equity. Finally, you will construct a marketing support program with the aim of appealing to your consumers and improving their perceptions of your brand. This is all done in an effort to get consumers to build up and reinforce your brand equity.By the end of this course you will construct a  more...

Evaluating Brand Effectiveness ...f where your brand ranks in the consumer's mind. You will apply qualitative research methods and evaluate quantitative research methods that will test brand awareness, brand image, low and high level brand associations, brand recall, and brand recognition. All of these tests reveal motivation as to why consumers purchase and remain loyal to your brand.This course concludes by explaining the  more...

Managing and Maintaining Brand Equity There's a common saying: "The only thing constant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over  more...

Elements of Marketing Strategy You want to develop a powerful, and well-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their  more...

IP QoS Building Blocks To identify the features of different QoS implementation models, how to apply QoS mechanisms, and how packets traverse QoS-enabled networks  more...

IP QoS Building Blocks To identify the features of different QoS implementation models, how to apply QoS mechanisms, and how packets traverse QoS-enabled networks  more...

Processes for Quality Products and Services ...mponent of the standard. This course examines how one can apply the ISO standards to all the processes required to produce a product or service. The Product Realization clauses emphasize that quality objectives be established, documented, measured, and periodically reviewed. Measurement and verification that customer requirements are met and that the process continually improves based upon  more...

Identifying What the Customer Wants Do you know what your customer wants? Traditionally, companies have assumed customer needs and expectations. Today, the more successful companies actively solicit customer input. The result? They create products the customer wants and needs. To compete successfully in today's market, you'll need to do the same.This course presents ways you can solicit your customer's voice, methods to prioritize  more...

Systems-thinking Models and Thinking Skills ...s" thinking different from everyday thinking? Learning to apply systems thinking involves more than just knowing what it is. There are many ways to look at a problem, and how you approach it can drastically change the outcome. This course looks at the four-step systems-thinking method for addressing issues. It covers four different styles of thinking: dynamic thinking, big-picture thinking,  more...

Redesigning Your Organization Part I How do you implement systems thinking? How do you take what you've learned in theory and apply it to your organization? This course will walk you step by step through a planning process of designing an organizational system. You'll learn how to design your ideal organization, how to implement the design, and how to incorporate the learning of the new system so the entire team involved becomes a  more...

IP QoS Building Blocks To identify the features of different QoS implementation models, how to apply QoS mechanisms, and how packets traverse QoS-enabled networks  more...

Working with Web Sites in FrontPage 2003 To demonstrate how to apply themes and styles, and work with shared borders in FrontPage 2003  more...

Working with Web Sites in FrontPage 2003 To demonstrate how to apply themes and styles, and work with shared borders in FrontPage 2003  more...

Internal Customer Service Conflict and Complaints Simulation ...ent. Over the course of the simulation, participants will apply their conflict-handling skills to overcome a host of obstacles and provide excellent internal customer service. Special emphasis will be placed on the participant's ability to nurture a customer service environment that is open to and accepting of conflict and complaints. The Internal Customer Service: Conflict and Complaints  more...

Insider Trading ...uidance in specific situations. How insider trading rules apply to particular circumstances will depend upon the specific facts. This course is not a substitute for competent legal advice. Anyone concerned about potential insider trading issues should consult competent legal counsel. SkillSoft's Legal Compliance courses are developed and maintained with subject matter support provided by the  more...

Managing Sexual Harassment Problems Simulation ... of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking help from a  more...

Dreamweaver MX Fundamentals ...to add text and graphics, work with frames and framesets, apply cascading style sheets, and create re-usable content from library items. You will also learn how to insert and edit Flash objects, construct an HTML form, manage your page layout using both HTML tables and the Layout View, structure and maintain your web site using Dreamweaver MX's powerful site management tools, and create a  more...

FreeHand 9 ... tints Color-matching Custom Libraries Fills Choose fills Apply and modify Custom Using no fill Using Overprint Strokes Set Color Set width Set the Cap Set join Apply dashes Apply arrowheads Set custom Blends Introduction Blends not gradients Blends & color Setting steps Modifying blends Align paths Rules of blends View onscreen Printing correctly Text Create Text Blocks Auto-expanding blocks  more...

Handling Conflict No one can complete a working career without experiencing conflict, so it is essential for you to handle this conflict in the most effective way. To handle conflict well, you need to build a repertoire of techniques. These techniques require you to behave differently from your natural instincts at times. Therefore, a good starting point is to establish what your instinctive approaches to  more...

Listening Basics Do you sometimes feel like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication  more...

Enhancing Listening Skills Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your  more...

The Dynamics of Interacting "The ability to make people believe in you and trust you is one of the few absolutely fundamental qualities of success." To make such a statement, John J. McGuirk was probably inspired by a direct experience that he had in dealing with other people. Based on your own experience, would you agree that interacting with others is connected to success? Think of a time when you got the results that you  more...

Available Presentation Resources This course is about making effective use of resources that can take the pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to  more...

Call Center Telephone Sales How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time  more...

The Inbound Call Center Inbound call center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework  more...

Customer Satisfaction Analysis and Implementation ...l depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are applied.In this course, you'll examine how to transform data into  more...

Assessing Customer Behavior In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in  more...

Access 2000 Expert ...nd Data Find A Record Work With Filters What Is A Filter? Apply & Remove Filters Use Queries To Retrieve Data Use A Query Create A Select Query Apply Filters In A Record Set Create A Totals Query Create A Parameter Query Specify Criteria In Multiple Fields Modify A Query Create An Action Query Optimize A Query Specify Joint Properties For Relationships Data Integration Export To Excel Drag and  more...

Brand Management Developing a Brand Strategy ...rand extensions and releasing a brand internationally. By applying the information in this program, you will be able to create a secondary or sub-brand, identify reasons new products might fail, and launch a brand internationally. Learn To Match ways to identify brand competition with descriptions of each. Given a situation, identify  more...

Sales Skills The Fundamentals ...lish and use a filter system. Apply the PLEASED acronym to their life and their work. Establish their credibility. Follow four rules for speaking with clients. Audience Individuals who want to learn how to establish themselves in the field of sales. Deployment Options e-Learning Accreditation  more...

Sales Skills Prospecting Addressing Needs ...ll also learn how to research prospective clients, how to apply guidelines for making a sales call, and how to build a sales network. In addition, they will learn how to create win-win situations when finding solutions for clients. Learn To Implement the six steps of the sales process. Perform four specific actions before they begin  more...

Brand Management Branding on the Web ...delines for developing effective Internet brand names. By applying the information in this program, you will be able to develop an online brand, determine appropriate situations for creating secondary brands, and introduce a brand on the Internet. Learn To Identify the steps for branding on the Internet. Select the steps for creating  more...

Professional Selling Over the Phone Preparation Strategies ...an effective telesales script. Apply the steps for preparing to write an effective telesales script. Select qualities of an effective telesales voice. Identify listening techniques that can improve your teleselling performance. Respond appropriately to customers' communication styles.  more...

Essentials of Business Law Employment Law ...ways agency can be terminated. Apply the duties of an agent. Apply the duties of a principal. Identify the components of an implied contract. Identify discrimination laws and their provisions. Identify components of affirmative action programs.  more...

Sales Management Motivating Sales Teams to Win ...mbers have high motivation levels. Apply the appropriate actions to ensure that sales team members have high motivation levels. Identify the functions of a sales compensation plan. Identify the four benefits of having an effective sales compensation plan. Simulation Overview: In  more...

Essentials of Business Law The Legal Environment ...want to gain a basic knowledge of Business Law and how to apply it in a working business environment. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Business Law (0.5 - 1 hour) Identify the four functions  more...

Consulting Skills Serving as an Internal Consultant ...r resolving a consulting conflict. Apply the steps for resolving a consulting conflict. Identify the steps for making ethical decisions. Simulation Overview: In this simulation, you are a Quality Assurance analyst appointed to serve as an internal consultant to design a software program that will  more...

Strategic Management Establishing Strategic Focus ...ition of strategic management. Apply appropriate terms and language to strategic management situations. Identify benefits gained from strategic management. Apply the steps of the strategic management process. Utilize the correct guidelines to make the strategic management process  more...

Strategic Management Analyzing Strategic Options ...ts that form the SWOT acronym. Apply the value chain analysis to evaluate the internal environment. Recognize the components that represent the external environment. Identify the levels of strategy. Recognize the approaches to initiate business or corporate-level strategy. Audience  more...

Strategic Management Developing a Successful Process ...n effective planning document. Apply guidelines to make a strategic plan successful. Differentiate among the strategy types. Apply guidelines to secure acceptance for the strategic plan. Recognize the appropriate actions to implement the plan. Identify the  more...

Managing Business Risk Risk Assessment Control ...ant you to identify the risks involved and how they would apply to the new project. Through your discussion with Laura, you will gain a greater understanding of risk sources and categorizing risks. Unit 2: Risk Evaluation and Control (0.5 - 1 hour) Identify the characteristics of hazards. Identify the methods for measuring risk.  more...

Principles of Marketing Fundamentals of Marketing ...tation process. Learn To Apply appropriate terms or language to marketing situations. Identify the four components of the marketing mix. Identify the stages of the product life cycle. Use proper methods to extend a product's life cycle. Identify  more...