Online Apply Guidelines eLearning - Training Resources
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 instructor-led class |
 learn at home |
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From 123-CBT Computer Based Training
Sales Skills Prospecting Addressing Needs
...ll also learn how to research prospective clients, how to apply guidelines for making a sales call, and how to build a sales network. In addition, they will learn how to create win-win situations when finding solutions for clients. Learn To Implement the six steps of the sales process. Perform four specific actions before they begin
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Sales Skills Prospecting Addressing Needs
...ll also learn how to research prospective clients, how to apply guidelines for making a sales call, and how to build a sales network. In addition, they will learn how to create win-win situations when finding solutions for clients. Learn To Implement the six steps of the sales process. Perform four specific actions before they begin
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Strategic Management Developing a Successful Process
...n effective planning document. Apply guidelines to make a strategic plan successful. Differentiate among the strategy types. Apply guidelines to secure acceptance for the strategic plan. Recognize the appropriate actions to implement the plan. Identify the
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...n effective planning document. Apply guidelines to make a strategic plan successful. Differentiate among the strategy types. Apply guidelines to secure acceptance for the strategic plan. Recognize the appropriate actions to implement the plan. Identify the
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Career Development Excelling in Your Career
...ce and morale. Learn To Apply guidelines to maintain productivity. Recognize steps for establishing a professional image. Recognize steps for marketing your career. Choose a way of learning through your career. Follow steps for taking charge of your job.
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...ce and morale. Learn To Apply guidelines to maintain productivity. Recognize steps for establishing a professional image. Recognize steps for marketing your career. Choose a way of learning through your career. Follow steps for taking charge of your job.
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Business Travel Safety Safety Measures for Travelers
...led travelers. Learn To Apply guidelines for women travelers in public places. Implement safety guidelines for women during transportation. Use specific safety and travel guidelines for disabled travelers. Overcome travel barriers for disabled people. Audience The target
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...led travelers. Learn To Apply guidelines for women travelers in public places. Implement safety guidelines for women during transportation. Use specific safety and travel guidelines for disabled travelers. Overcome travel barriers for disabled people. Audience The target
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Emotional Intelligence Developing Emotional Intelligence Skills
...otional Intelligence at work. Apply guidelines that will enable you to be assertive. Apply the LISTEN process when providing constructive feedback. Follow the LISTEN process to motivate and resolve conflict. Audience Managers, team leaders, and project managers who want to understand emotional intelligence
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...otional Intelligence at work. Apply guidelines that will enable you to be assertive. Apply the LISTEN process when providing constructive feedback. Follow the LISTEN process to motivate and resolve conflict. Audience Managers, team leaders, and project managers who want to understand emotional intelligence
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Emotional Intelligence Emotional Intelligence for Executives
...or delegating responsibility. Apply guidelines for delegating responsibility. Identify tools to stimulate creativity. Audience Managers, team leaders, and project managers who want to apply the use of emotional intelligence to the organization's employees. Deployment Options e-Learning Accreditation NASBA credits: 3
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...or delegating responsibility. Apply guidelines for delegating responsibility. Identify tools to stimulate creativity. Audience Managers, team leaders, and project managers who want to apply the use of emotional intelligence to the organization's employees. Deployment Options e-Learning Accreditation NASBA credits: 3
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Advanced Interpersonal Communication Building Relationships
...s of nonverbal communication. Apply guidelines to establish credibility. Avoid using jargon when building positive relationships. Provide positive verbal feedback in a business scenario. List the steps for providing positive feedback. Audience Employees, managers, and business
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...s of nonverbal communication. Apply guidelines to establish credibility. Avoid using jargon when building positive relationships. Provide positive verbal feedback in a business scenario. List the steps for providing positive feedback. Audience Employees, managers, and business
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Communicating w Difficult People Communicating with Your Manager
... a manager's angry outbursts. Apply guidelines to earn a difficult manager's trust. Recognize guidelines to communicate with a deceitful manager. Identify appropriate times to request help from another superior. Audience Employees who want to meet the challenge of communicating with a difficult manager.
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... a manager's angry outbursts. Apply guidelines to earn a difficult manager's trust. Recognize guidelines to communicate with a deceitful manager. Identify appropriate times to request help from another superior. Audience Employees who want to meet the challenge of communicating with a difficult manager.
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Organizational Communication The Fundamentals
...ethods, and develop leadership habits. Learn To Apply guidelines for effective communication. Identify common characteristics of organizations. Identify functions of organizational communication. Plan the organization and communication lines of a new division. Apply McGregor's Theory Y when establishing a new division. Match barriers of effective organizational
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...ethods, and develop leadership habits. Learn To Apply guidelines for effective communication. Identify common characteristics of organizations. Identify functions of organizational communication. Plan the organization and communication lines of a new division. Apply McGregor's Theory Y when establishing a new division. Match barriers of effective organizational
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Call Center Mgt Measuring Quality Performance
...l center managers should use. Apply guidelines for communicating to executives. Audience The target audience for this series is all center managers who want to find ways to help their inbound call centers run more effectively. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options
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...l center managers should use. Apply guidelines for communicating to executives. Audience The target audience for this series is all center managers who want to find ways to help their inbound call centers run more effectively. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options
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Essentials of Management Creating a Positive Workplace
...ng negative attitudes. In addition, students learn how to apply guidelines for creating a fun atmosphere throughout their office, department, or division. Learn To Understand why positive employees help an organization succeed. Meet the needs of employees in order to motivate them to behave positively.
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...ng negative attitudes. In addition, students learn how to apply guidelines for creating a fun atmosphere throughout their office, department, or division. Learn To Understand why positive employees help an organization succeed. Meet the needs of employees in order to motivate them to behave positively.
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Facilitation The Effective Facilitator
...sertiveness during a meeting. Apply guidelines for asking appropriate questions and offering appropriate feedback. Audience Managers who want to understand the behaviors and strategies of an effective facilitator. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language
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...sertiveness during a meeting. Apply guidelines for asking appropriate questions and offering appropriate feedback. Audience Managers who want to understand the behaviors and strategies of an effective facilitator. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language
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Correcting Performance Problems Addressing Performance Problems
...ng the impact of problem behavior. Apply guidelines that will help you explain the impact of problem behavior. Arrange the steps for explaining the impact of an employee's problem behavior. Follow the process for explaining the impact of an employee's problem behavior. Simulation Overview:
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...ng the impact of problem behavior. Apply guidelines that will help you explain the impact of problem behavior. Arrange the steps for explaining the impact of an employee's problem behavior. Follow the process for explaining the impact of an employee's problem behavior. Simulation Overview:
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Correcting Performance Problems Disciplining Employees
...on to discipline an employee. Apply guidelines that will enable you to conduct a successful disciplinary meeting. Follow the process for conducting a disciplinary meeting. Use documentation to prevent an employee from denying poor performance. Follow the process for conducting a
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...on to discipline an employee. Apply guidelines that will enable you to conduct a successful disciplinary meeting. Follow the process for conducting a disciplinary meeting. Use documentation to prevent an employee from denying poor performance. Follow the process for conducting a
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Negotiating The Negotiation Process
...s of the negotiation process. Apply guidelines that will enable you to facilitate effective communication during a negotiation. Identify the types of questions you should ask during a negotiation. Identify characteristics of the negotiation styles. Apply the guidelines you should
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...s of the negotiation process. Apply guidelines that will enable you to facilitate effective communication during a negotiation. Identify the types of questions you should ask during a negotiation. Identify characteristics of the negotiation styles. Apply the guidelines you should
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Team Conflict Working in Diversified Teams
...a diverse team. Learn To Apply guidelines for effective communication in a diverse team. Identify actions that help earn respect from diverse teammates. Identify different approaches toward achieving goals in a diverse team. Apply different approaches toward goals in a diverse
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...a diverse team. Learn To Apply guidelines for effective communication in a diverse team. Identify actions that help earn respect from diverse teammates. Identify different approaches toward achieving goals in a diverse team. Apply different approaches toward goals in a diverse
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Team Conflict Overcoming Conflict with Communication
...s for managing conflict. • Apply guidelines to approach team conflict. • Select guidelines to approach team conflict. Audience Team members who need to learn to overcome conflict when communicating with other team members. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30
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...s for managing conflict. • Apply guidelines to approach team conflict. • Select guidelines to approach team conflict. Audience Team members who need to learn to overcome conflict when communicating with other team members. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30
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Team Participation Decision Making in Teams
... elements of team decision making. Apply guidelines that facilitate the decision making process. Explain how groupthink impedes decision making. Use the fundamental steps for decision making. Identify the benefits of consensus. Simulation Overview: In this
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... elements of team decision making. Apply guidelines that facilitate the decision making process. Explain how groupthink impedes decision making. Use the fundamental steps for decision making. Identify the benefits of consensus. Simulation Overview: In this
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Business Etiquette Business Functions Travel
...ic rules of etiquette you should apply during a meal. Apply guidelines to be a courteous traveler. Apply guidelines to help you conduct business with an individual who has different cultural orientations than you. Audience The target audience for this series is any employee in an organization who wishes to understand business etiquette in the work environment, outside of the office
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...ic rules of etiquette you should apply during a meal. Apply guidelines to be a courteous traveler. Apply guidelines to help you conduct business with an individual who has different cultural orientations than you. Audience The target audience for this series is any employee in an organization who wishes to understand business etiquette in the work environment, outside of the office
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Managerial Leadership Motivating Employees
...eir roles in an organization. Apply guidelines for evaluating employee performance. Identify guidelines to use to motivate employees. Identify ways employees' jobs can hinder motivational strategies. Audience Managers, supervisors, and team leaders who want to learn how to lead successfully. Deployment
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...eir roles in an organization. Apply guidelines for evaluating employee performance. Identify guidelines to use to motivate employees. Identify ways employees' jobs can hinder motivational strategies. Audience Managers, supervisors, and team leaders who want to learn how to lead successfully. Deployment
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Executive Level Leadership Change The Executive Leader
...ight to an organization's culture. Apply guidelines for empowerment during change. Follow the guidelines for motivating employees through a change. Apply guidelines to communicating through barriers. Simulation Overview: In this simulation, you will be meeting with Ronald Spear,
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...ight to an organization's culture. Apply guidelines for empowerment during change. Follow the guidelines for motivating employees through a change. Apply guidelines to communicating through barriers. Simulation Overview: In this simulation, you will be meeting with Ronald Spear,
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Mentoring Implementing a Formal Mentoring Program
...matching mentors and mentees. Apply guidelines for mentors and mentees who cannot establish strong relationships. Identify the best course of action when a mentor and mentee cannot establish a strong relationship. Audience Managers, supervisors, and team leaders who have the authority to develop mentoring programs or serve as mentors
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...matching mentors and mentees. Apply guidelines for mentors and mentees who cannot establish strong relationships. Identify the best course of action when a mentor and mentee cannot establish a strong relationship. Audience Managers, supervisors, and team leaders who have the authority to develop mentoring programs or serve as mentors
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From Serebra Learning Corporation
Technical Support Agent Survival Skills
Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills. Technical Support Agents seeking to acquire new skills or improve the
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Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills. Technical Support Agents seeking to acquire new skills or improve the
more...
The Mark of a Leader
Do you feel that your people can't get along without you? If you're not available, do your people lack direction and therefore, productivity suffers? If you feel that you've been overmanaging and underleading, this course is for you. There is a strong difference between activities and roles of effective managers and those of successful leaders. You'll discover what some of those key differences
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Do you feel that your people can't get along without you? If you're not available, do your people lack direction and therefore, productivity suffers? If you feel that you've been overmanaging and underleading, this course is for you. There is a strong difference between activities and roles of effective managers and those of successful leaders. You'll discover what some of those key differences
more...
Using Effective Business Communication
Someone walks into your office and tells you that the ten important packages you couriered have safely arrived in Albany, New York. Unfortunately, they were supposed to go to Albany, Georgia. This is an announcement no one wants to hear. This course is designed to help you use effective business communication as an effective administrative support professional. Learn about etiquette in the
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Someone walks into your office and tells you that the ten important packages you couriered have safely arrived in Albany, New York. Unfortunately, they were supposed to go to Albany, Georgia. This is an announcement no one wants to hear. This course is designed to help you use effective business communication as an effective administrative support professional. Learn about etiquette in the
more...
Advancing Your Administrative Career
Getting a position as an administrative support professional is a great accomplishment. However, have you considered what your next move should be? This course will show you how to advance on the job by providing you with important information about having a professional image and a successful attitude. You will learn valuable leadership skills and methods for motivating others. You will gain
more...
Getting a position as an administrative support professional is a great accomplishment. However, have you considered what your next move should be? This course will show you how to advance on the job by providing you with important information about having a professional image and a successful attitude. You will learn valuable leadership skills and methods for motivating others. You will gain
more...
Six Sigma DMAIC Defining the Problem
What's your problem? It could be said that this is one way to get to the heart of a matter. Of course, there's a better way. In this course, Six Sigma DMAIC: Defining the Problem, Six Sigma Green Belts and team members are given a systematic, objective, and measurable process for quantifying the challenges facing your organization. In lesson one, "The Project Charter," you'll learn guidelines for
more...
What's your problem? It could be said that this is one way to get to the heart of a matter. Of course, there's a better way. In this course, Six Sigma DMAIC: Defining the Problem, Six Sigma Green Belts and team members are given a systematic, objective, and measurable process for quantifying the challenges facing your organization. In lesson one, "The Project Charter," you'll learn guidelines for
more...
Evaluating Brand Effectiveness
Your company spends a lot of time and energy creating and building brand name products. From the most memorable name, to the most enticing packaging, to the perfect combination of media, you want everything to be right. Now the question is: Is it working? This course explores why you need measurement systems to examine your brand's effectiveness with consumers and to evaluate your brand equity.
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Your company spends a lot of time and energy creating and building brand name products. From the most memorable name, to the most enticing packaging, to the perfect combination of media, you want everything to be right. Now the question is: Is it working? This course explores why you need measurement systems to examine your brand's effectiveness with consumers and to evaluate your brand equity.
more...
Continual Quality Improvement
The ISO 9000:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Measurement, Analysis, and Improvement is one vital component of the standard. This course examines the need to plan and implement measurement and monitoring activities to ensure that
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The ISO 9000:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Measurement, Analysis, and Improvement is one vital component of the standard. This course examines the need to plan and implement measurement and monitoring activities to ensure that
more...
Business Travel Safety Safety Measures for Travelers
In "Business Travel Safety: Safety Measures for Travelers," you will learn why business travelers are often at a higher risk for being involved in a crime than local citizens. Additionally, you will understand what precautions a woman traveler should take and what safety guidelines should be followed. You will also learn why it is important for disabled persons to consider their safety when
more...
In "Business Travel Safety: Safety Measures for Travelers," you will learn why business travelers are often at a higher risk for being involved in a crime than local citizens. Additionally, you will understand what precautions a woman traveler should take and what safety guidelines should be followed. You will also learn why it is important for disabled persons to consider their safety when
more...
Organizational Communication The Fundamentals
Organizational Communication: The Fundamentals gives the student a background in communication terms and organization basics. The program also gives the student guidelines for communicating effectively and motivating employees, as well as methods for overcoming barriers to organizational communication. By applying the provided guidelines, the student will be able to communicate effectively,
more...
Organizational Communication: The Fundamentals gives the student a background in communication terms and organization basics. The program also gives the student guidelines for communicating effectively and motivating employees, as well as methods for overcoming barriers to organizational communication. By applying the provided guidelines, the student will be able to communicate effectively,
more...
Sales Skills: Prospecting and Addressing Needs
In Sales Skills: Prospecting and Addressing Needs participants will learn how to understand their client's decision-making practices. They will also learn how to research prospective clients how to apply guidelines for making a sales call and how to build a sales network. In addition they will learn how to create win-win situations when finding solutions for clients.
more...
In Sales Skills: Prospecting and Addressing Needs participants will learn how to understand their client's decision-making practices. They will also learn how to research prospective clients how to apply guidelines for making a sales call and how to build a sales network. In addition they will learn how to create win-win situations when finding solutions for clients.
more...
Essentials of Management: Creating a Positive Workplace
In Essentials of Management: Creating a Positive Workplace students learn techniques for encouraging positive behavior on the job as well as the best methods for addressing negative attitudes. In addition students learn how to apply guidelines for creating a fun atmosphere throughout their office department or division.
more...
In Essentials of Management: Creating a Positive Workplace students learn techniques for encouraging positive behavior on the job as well as the best methods for addressing negative attitudes. In addition students learn how to apply guidelines for creating a fun atmosphere throughout their office department or division.
more...
online course |
instructor-led class |
learn at home |
group study |
self-directed study |
cd-based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer-based learning |
discount pricing |
online tutorial |
