Instructor Led Apply Styles Topic 4f Training

Managing Challenging Customers Professionally 28 29 Nov 2012 Do you have to face demanding and unreasonable customers who drive you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss  more...

Working with Different Personalities 28 Nov 2012 An office environment, small as it might be, will have people working together to achieve similar goals. There are going to be employees that bring with them personality traits that are unique to the individual. While some characteristics are welcome, there are others that can result in unnecessary challenges and ultimately affect the dynamics of the office environment. Therefore, if we were  more...

Conflict Resolution and Negotiation at the Workplace 18 19 Oct 2012 Conflict in the workplace is a fact of life. Why? Because of different people with different goals, interest and needs and sometimes it results in intense personal animosity. However, when conflict is resolved effectively, it can lead to personal and professional growth. The good news is that by resolving conflict successfully, through effective negotiation, you can solve many of the problems  more...

Result-Oriented Writing 28 Sep 2012 What do you want your reader to understand, appreciate, feel, or even respond to your letter or email? Communication is not just conveying a message, communication is coding the message with the interpretation in mind. This course is designed to help learners understand and respond to different reader expectations in different situations. This includes knowing the readers' concern and  more...

Managing Challenging Customers Professionally 25 26 Sep 2012 Do you have to face demanding and unreasonable customers who drive you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss  more...

Advanced Skills for Administrative Professionals 28 29 Aug 2012 Gain the knowledge you need as a personal assistant, secretary or administrative assistant to become a valued and productive member of your organisation. Your role has evolved into a complexity of shifting roles and responsibilities. This workshop will provide you with the advanced skills needed to improve your competency, gain confidence and develop your capacity to take on new levels of  more...

Working with Different Personalities 15 Aug 2012 An office environment, small as it might be, will have people working together to achieve similar goals. There are going to be employees that bring with them personality traits that are unique to the individual. While some characteristics are welcome, there are others that can result in unnecessary challenges and ultimately affect the dynamics of the office environment. Therefore, if we were  more...

Conflict Resolution and Negotiation at the Workplace 10 11 July 2012 Conflict in the workplace is a fact of life. Why? Because of different people with different goals, interest and needs and sometimes it results in intense personal animosity. However, when conflict is resolved effectively, it can lead to personal and professional growth. The good news is that by resolving conflict successfully, through effective negotiation, you can solve many of the problems  more...

Managing Challenging Customers Professionally 31 May - 1 June 2012 Do you have to face demanding and unreasonable customers who drive you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss  more...

Result-Oriented Writing 13 June 2012 What do you want your reader to understand, appreciate, feel, or even respond to your letter or email? Communication is not just conveying a message, communication is coding the message with the interpretation in mind. This course is designed to help learners understand and respond to different reader expectations in different situations. This includes knowing the readers' concern and  more...

Working with Different Personalities 23 May 2012 An office environment, small as it might be, will have people working together to achieve similar goals. There are going to be employees that bring with them personality traits that are unique to the individual. While some characteristics are welcome, there are others that can result in unnecessary challenges and ultimately affect the dynamics of the office environment. Therefore, if we were  more...

Word 2003 Level I Word processing is the use of computers to create, revise, and save documents for printing and future retrieval. This course is the first in a series of three Microsoft Office Word 2003 courses. It will provide you with the basic concepts required to produce basic business documents. Course Objective: You will create, edit, and enhance standard business documents using Microsoft Office Word  more...

Word 2003 Level II The first course in this series, Microsoft Word 2003 : Level 1, you gained all the basic skills that you need to create a wide range of standardized business documents. If you use Microsoft Office Word 2003 on a regular basis, then once you have mastered the basic skills, the next step is to improve your proficiency. To do so, you can customize and automate the way Microsoft Word 2003 works for  more...

Excel 2003 Level I You have basic computer skills such as using a mouse, navigating through windows, and surfing the Internet. You have also used paper-based systems to store data that you run calculations on. You now want to migrate that data to an electronic format. In this course, you will use Microsoft Office Excel 2003 to manage, edit, and print data. Course Objective: You will create and edit basic  more...