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PowerPoint XP Comprehensive PowerPoint XP Comprehensive Microsoft DiscoverWare's Discover PowerPoint XP is an interactive productivity tool for users of Microsoft PowerPoint XP. PowerPoint XP builds on the presentation features of previous versions of the program to provide powerful tools for creating and sharing professional documents online and on the Web. Topics cover PowerPoint basics, creating presentations, working  more...

Word XP Proficient Expert Word XP Proficient & Expert Microsoft DiscoverWare's Discover Word XP is an interactive productivity tool for users of Microsoft Word XP. Word XP builds on the word processing features of previous versions of the program to provide powerful tools for creating and sharing professional documents online and on the Web. Topics cover word processing concepts, document and file management, editing and  more...

Exploratory Data Analysis in Six Sigma Exploratory Data Analysis in Six Sigma ASQ Six Sigma Green Belt (SSGB) In the Analyze stage of the Six Sigma DMAIC process, you closely examine the output variable (known as y) and its possible causes or input variables (known as x's) collected in the Measure stage to get a deeper understanding of their relationships. The goal of this analysis is to narrow down the many possible x's  more...

Business Execution in Action Business Execution in Action The best operational strategies in the world are not worth the paper they are written on if they are not carried out. The same holds true for the principles of business execution. The principles of business execution are worthless to an organization if they exist only in the heads of its corporate executives, but are never acted upon. This course will assist you  more...

DESGN 2 0 Structuring and Modularizing the Network DESGN 2.0: Structuring and Modularizing the Network Cisco Cisco Certified Design Associate (CCDA ) DESGN Designing for Cisco Internetwork Solutions v2.0 To recognize the components and operation of the Cisco Enterprise Architecture modules, and apply the Architecture to an existing enterprise network  more...

Effective Budget Management Effective Budget Management A priority of effective budget management is to take steps to ensure that businesses create a manageable and controllable budget and to prevent cash crunch situations from developing. To effectively manage your budget, you need to understand the elements of the various budgets and understand the importance of ongoing monitoring and analysis of their individual  more...

Programs to Benefit Employees HRCI PHR ...yment issues, including the work rules and practices that apply to employee benefit programs. As a human resources professional, you are responsible for helping to ensure that your company's practices comply with any legislation governing employee benefits and that the benefit programs are competitive enough to attract and retain employees. These are some of the topics you will need to  more...

Strategic Approaches to Risk Management HRCI SPHR Strategic Approaches to Risk Management (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) Risk management, the safeguarding of the health, safety, and security of employees, is essential for business success and of particular concern to HR professionals. This course explains how to apply common occupational health, safety, and  more...

Tools for Planning and Managing Six Sigma Project Opportunities ...the tools you use. Knowing which tools to use, and how to apply them effectively, is the key to any endeavor's success. This assertion holds true for process and quality improvement strategies, and Six Sigma and quality improvement teams throughout the world use a set of management and planning tools to analyze and understand a variety of issues. This course will examine the tools used in  more...

Statistics and Probability in Six Sigma ... This course explores basic statistical concepts that apply to Six Sigma. It distinguishes between enumerative and analytical statistics and population and sample characteristics, and describes the Central Limit Theorem. It also examines basic probability concepts and looks at dependent, independent, and mutually exclusive events, and multiplication and addition rules. This course is  more...

Summarizing and Presenting Data in Six Sigma Summarizing and Presenting Data in Six Sigma ASQ Six Sigma Green Belt (SSGB) Six Sigma teams use measures of central tendency and dispersion to reveal key facts about process data and the existing processes. They summarize data and put forth the relationships between various data components for further analysis. The teams then present these relationships in easy-to-understand graphical forms  more...

The Database Design Methodology The Database Design Methodology To describe and apply the techniques of the database design life cycle to build a relational database  more...

Discover Powerpoint 2007 Level 3 Discover Powerpoint 2007: Level 3 Microsoft Discover PowerPoint 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft PowerPoint 2007. PowerPoint 2007 builds on the presentation features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover  more...

Discover Access 2007 Level 2 Discover Access 2007: Level 2 Microsoft Discover Access 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Access 2007. Access 2007 builds on the database capabilities of previous versions of the software program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. In Discover  more...

Discover Excel 2007 Level 4 ... Tables In Excel 2007 Create & Modify A Table Apply Table Styles Filter & Sort Table Data Filter Data Advanced Filtering Sort Data PivotTable & PivotChart Reports Using PivotTable & PivotChart Reports Create A PivotTable Modifying A PivotTable Apply PivotTable Styles Create A PivotChart Report Modify A PivotChart  more...

Discover Excel 2007 Level 2 Discover Excel 2007: Level 2 Microsoft Discover Excel 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Excel 2007. Excel 2007 builds on the spreadsheet capabilities of previous versions of the software program to provide powerful tools for creating and sharing professional worksheets through a fresh and efficient new look. Topics cover basic spreadsheet  more...

Code of Conduct Awareness ...te code of conduct, and offers practical advice on how to apply the code to ethical dilemmas in a business environment. This course was developed with subject matter support provided by the Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not  more...

Estimating and Budgeting Project Costs ...m numerous sources and then utilizing that information to apply tools and techniques such as bottom-up estimating and reserve analysis for estimating costs. Learners will also determine the project budget by calculating reserves and funding requirements. This course provides a foundational knowledge base reflecting the most up-to-date project management information, so learners can effectively  more...

IATA 2 Marking and Labeling IATA 2: Marking and Labeling This one-hour training course will introduce the International Air Transport Association's Marking and Labeling requirements. The proper identification, preparation, and transportation of hazardous materials affects everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will  more...

Understanding the Americans with Disabilities Act ADA Understanding the Americans with Disabilities Act (ADA) This course explains the concepts, requirements, and practical application of the Americans with Disabilities Act of 1990 (ADA). The ADA makes it unlawful to discriminate in employment against a qualified individual with a disability. The Act requires all private, state, or local government employers with 15 or more employees to ensure  more...

Working for Your Inner Boss Personal Accountability Working for Your Inner Boss: Personal Accountability Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss.  more...

Managing from Within Self-empowerment Managing from Within: Self-empowerment Have you ever thought that you could be the best boss you've ever had? By developing attitudes and skills that empower you, you can manage from within and become your own best boss. Self-empowerment is the process of taking responsibility for your attitudes, behaviors, and actions at work to maximize your effectiveness. As an empowered employee, you  more...

Equal Employment Opportunity Discriminatory Practices in Hiring ... the Equal Employment Opportunity laws and how these laws apply to you. You will also learn how to avoid unfair discrimination in the recruitment and hiring process. This course was developed with subject matter support provided by the Labor and Employment Practice Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and  more...

Procurement Integrity ...lume of government purchasing is enormous. The rules that apply to the procurement process and maintenance of its integrity are extensive, far-reaching, and complex. Employees of federal contracting organizations who interact with government purchasing officials need to understand the regulatory framework in order to avoid putting themselves, their employers, or government officials with whom  more...

Effective Relationships with Business Partners Effective Relationships with Business Partners You have three options when you want to extend your base of business resources: Expand your company, acquire another company, or partner with a complimentary company. In many instances, partnering is the most advantageous choice. Creating an alliance confers the same kind of benefits as an acquisition--but with fewer risks and better definition.  more...

Business Grammar Punctuation Business Grammar: Punctuation Do you know when to use commas in a sentence? Do you know when it's better to use a semicolon rather than a colon? And what's the difference between parentheses and brackets, or between the hyphen and the dash? Knowing the answers to these questions will ensure that you're using punctuation correctly in your business messages. And by doing so, you'll convey a  more...

Interpersonal Communication Communicating with Confidence ...ther personal or professional. Once you've learned how to apply them, these skills enhance your influence and help you achieve your goals. Communicators have an enormous advantage if their relationships are based on rapport-building trust and credibility. But trust and credibility are not the only essentials. You also need to use specific communication behaviors to project confidence in all  more...

Ethical Decision Making Simulation ...g Simulation is designed to help employees understand and apply the fundamentals of making ethical decisions. Over the course of the simulation, participants will practice ethical decision making skills, encompassing the objectives of applying ethical filters to decision making, making an ethical decision, and utilizing an ethical framework. The Ethical Decision Making Simulation comprises one  more...

Illegal Insider Trading Simulation ... of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking help from a  more...

Workplace Diversity Awareness Simulation ...of responses this simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking help from a  more...

Quality in a Support Center Quality in a Support Center Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the  more...

Outlook XP Proficient Expert Outlook XP Proficient & Expert Microsoft DiscoverWare's Discover Outlook XP is an interactive productivity tool for users of Microsoft Outlook XP. Outlook XP is a desktop information management program that combines e-mail, scheduling features, task management, and contact management. Outlook XP also contains collaboration tools, so information can be shared more effectively. Outlook XP /  more...

Excel XP Proficient Expert Excel XP Proficient & Expert Microsoft DiscoverWare's Discover Excel XP is an interactive productivity tool for users of Microsoft Excel XP. Excel XP builds on the spreadsheet capabilities of previous versions of the program to provide powerful tools for creating and sharing professional worksheets online and on the Web. Topics cover basic spreadsheet concepts, workbook and file management,  more...

Access XP Proficient Expert Access XP Proficient & Expert Microsoft DiscoverWare's Discover Access XP is an interactive productivity tool for users of Microsoft Access XP. Access XP builds on the database capabilities of previous versions of the program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. Topics cover basic database concepts  more...

Used Oil Management ...grams and explain the different regulatory scenarios that apply to used oil. The training also provides basic information for used oil handlers whose activities are regulated by the Used Oil Management Standards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: describe what constitutes a used oil; indicate  more...

Environmental Management Systems EMS Environmental Management Systems (EMS) Historically, companies have managed their own environmental challenges in response to external pressure from government agencies, environmental interest groups, and citizens focusing mainly on regulatory compliance. Today, companies recognize the importance of sound environmental management practices that result in economic gain. The International  more...

Facilitating Difficult Situations Facilitating Difficult Situations How do you deal with the group that has an exceptionally dominant person who doesn't let anyone else have say, or trivializes the contributions of others? How do you keep a faction from taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting  more...

Managing Technical Professionals Managing Technical Professionals Managing a team of technical professionals presents some unique challenges for even the most talented manager. Whether you have a technical background or not, you'll need to apply organizational, motivational, and leadership skills to address those challenges successfully. You'll also need to build a foundation of mutual respect and trust. In this course,  more...

NFPA 70E Electrical Safety in the Workplace NFPA 70E Electrical Safety in the Workplace This course will provide the public sectors with an understanding of the basic criteria for a comprehensive program that addresses electrical safety-related work practices in accordance with the National Fire Protection Agency (NFPA)70E standard titled "Standard for Electrical Safety in the Workplace." Information presented will provide program  more...

Used Oil Management ...grams and explain the different regulatory scenarios that apply to used oil. The training also provides basic information for used oil handlers whose activities are regulated by the Used Oil Management Standards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: describe what constitutes a used oil; indicate  more...

Field Sales Foundations Field Sales Foundations Many field sales representatives are set loose on their assigned territories armed only with a few sales tips and some information about the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales  more...

Managing Workplace Harassment Complaints Simulation ... of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking help from a  more...

Dealing With Sexual Harassment Simulation ... of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking help from a  more...

Understanding Your Target Customer s Business Understanding Your Target Customer's Business Imagine trying to sell a product or service to a customer that you know nothing about. Do you think it would be an easy process? Probably not. The better you know your customer, the better your chances for success. In this course, you'll learn about the first major component of the territorial account sales (TAS) approach--research. You'll gain  more...

Selections and Layers in Photoshop CS3 Selections and Layers in Photoshop CS3 Adobe To harness the power of Adobe Photoshop CS3's digital manipulation tools, it is first necessary to understand the fundamental concepts of selecting portions of images, and isolating image components into layers. This course introduces the new Quick Selection tool and its refinement settings, and explains other selection tools including an  more...

Coloring Objects and Using Brushes in Illustrator CS3 Coloring Objects and Using Brushes in Illustrator CS3 Adobe Adobe Illustrator CS3 allows for the addition of vibrant colors to electronic artwork. Users can now employ numerous Live Color tools and techniques to enhance the color of their Illustrator images with immediate and interactive results. Various brushing styles and tools add elaborate and colorful strokes to existing images. This  more...

Manipulating Objects in Illustrator CS3 Manipulating Objects in Illustrator CS3 Adobe Adobe Illustrator CS3 provides numerous tools and techniques for manipulating objects and transforming your art in exciting ways. Its Layers panel enables you to organize complex artwork into objects, groups and layers, and work with many elements at once, or with a single object in isolation. This course will familiarize you with more  more...

Using Type and Symbols in Illustrator CS3 Using Type and Symbols in Illustrator CS3 Adobe Adobe Illustrator CS3 allows for text and symbols to be added to various forms of electronic art. With the addition of text and symbols, Illustrator artwork can quickly be enhanced or customized to meet personal or business needs. This course will show you how to create point type, add and fill a type area, or arrange your type around an  more...

Communication Skills and Project Management Communication Skills and Project Management ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence An essential element of management is the ability to effectively communicate with people. The capacity to successfully communicate in today's global economy is a pivotal element to the success of any organization. Managers need to be aware of  more...

Problem-Solving and Process Management Tools ...nizational excellence depends on how effectively managers apply these tools to solve quality and process-related problems. This course explores basic problem-solving and process management tools used for identifying, analyzing, and solving quality and process-related problems. The course is aligned with the Quality Management Division of the American Society for Quality's Certification  more...

Six Sigma Leadership and Change Management Six Sigma Leadership and Change Management ASQ Six Sigma Black Belt (SSBB) The enterprise leaders in an organization play the most critical role in Six Sigma success. These leaders affect the deployment of Six Sigma in terms of providing resources, removing roadblocks, managing change, and communicating Six Sigma vision to all organizational members. Though Black Belts are not necessarily a  more...

Cisco CVOICE 8 0 Congestion Rate Limiting AutoQos Cisco CVOICE 8.0: Congestion, Rate Limiting & AutoQos Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Queuing algorithms are one of the primary ways to manage congestion in a network. Network devices manage an overflow of arriving traffic by using a queuing algorithm to sort traffic and determine a method of prioritizing the  more...

MS Word for MAC 2011 Formatting Working with Text MS Word for MAC 2011: Formatting & Working with Text Microsoft Word for Mac 2011 makes it easy to apply layout and style to documents by providing a variety of formatting options. This course explains how to copy and paste text while retaining the formatting from the source location, along with how to apply attractive styles from the Styles gallery, and arrange text through paragraph  more...

Marketing Essentials Marketing and Ethics Marketing Essentials: Marketing and Ethics What role does ethics play in marketing? What is corporate responsibility and how is it linked to marketing? In order to develop strong and lasting customer relationships, organizations must ensure their marketing practices are fair, honest, and accurate about their product and service offerings. While marketing is a key business function, it also  more...

Critical Thinking Essentials Applying Critical Thinking Skills Critical Thinking Essentials: Applying Critical Thinking Skills Your thinking can have a significant effect on the quality of your life - it determines how well you work through complex problems, make decisions, and accomplish your goals. That's why developing critical thinking skills is so important. To think critically is a practical goal - one you can apply to every question, issue, or  more...

Designing Application Update Deployments for Windows 7 Designing Application & Update Deployments for Windows 7 Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Administrator Microsoft provides many technologies and tools to enable administrators to reduce time and cost associated with maintaining clients computers, specifically for making applications available to users and ensuring that client computers are  more...

Designing Windows 7 Client Configuration Designing Windows 7 Client Configuration Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Administrator Microsoft Windows 7 can be a standalone client machine or part of a domain. Either way, users and administrators should ensure that computers are secure and are configured properly to mitigate any issues. In a domain environment, client computers should have  more...

Creating a Standard Image to Deploy Windows 7 ...strates how to create a standard image using SIM, to then apply the image to the client machines using Windows PE and ImageX, and finally to service it using DISM. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-686. Pro: Windows 7, Enterprise Desktop Administrator. Passing this exam will earn the learner Microsoft Certified IT  more...

CompTIA Network 2009 Network Components ...networks. This course covers the different standards that apply to network media and the types of media that can be used on a network, for instance twisted pair copper, coaxial, or fiber optic, as well as the connectors and other hardware required to allow the media to function correctly. Also, the logical operations of network media, for example transmission speeds, duplexing, and frequency,  more...

Communications Security in Windows Server 2008 ... It also explains how organizational units can be used to apply the Group Policy settings to a specific subset of computers or users, and how Internet Protocol Security (IPSec) can be used to secure Active Directory communications. The course is one in a series that covers the objectives for Microsoft exam 70-640: TS: Windows Server 2008 Active Directory, Configuring. Passing this exam  more...

Quality in a Support Center Quality in a Support Center HDI HDI Customer Service Representative Customer Service Representative Certification Library Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and  more...

Organizational Behavior Dynamics of a Positive Organizational Culture Organizational Behavior: Dynamics of a Positive Organizational Culture An organizational culture isn't a set of rules or standards, but rather an interactive process - a social construct that's constantly changing. It's an invisible, dynamic force that drives a company and its actions. Culture is reflected in artifacts, patterns of acceptable behavior, and shared traditions, values,  more...

Government Contracting Essentials Government Contracting Essentials Overview/Description This course will provide a resource for employees of organizations who do business with the federal government and who therefore need to know how various federal laws that govern the contracting process affect their operations. Note that there may be special local or state rules that also apply, but those are not addressed in this  more...

IFRS Standards for Financial Statements Their Items IFRS: Standards for Financial Statements & Their Items This course introduces the objectives of some key standards from the IFRS along with their scope and key business implications. Where they apply, it examines differences with GAAP and the implications of switching from the GAAP to the IFRS system. The course also addresses standards relating to the presentation of financial statements,  more...

Advanced formatting in Excel 2003 Advanced formatting in Excel 2003 Microsoft To demonstrate how to apply advanced formatting in Excel 2003  more...

Working with Text and Paragraphs in Word 2007 Working with Text and Paragraphs in Word 2007 Microsoft Word 2007 makes it easy to apply formatting to documents by providing a live visual preview of various formatting options. This enables you to view the formatting change before actually committing to it. This course explains the Font and Paragraph formatting options, as well as the Mini toolbar and live preview features. In addition,  more...

Importing and Exporting Data and Data Presentation in Access 2007 Importing and Exporting Data and Data Presentation in Access 2007 Microsoft Microsoft Office Access 2007 offers several options for importing and exporting data, and also provides a variety of data presentation strategies. With Access 2007 you can link to, or import data and objects from external sources such as other Access databases, Excel spreadsheets, text files, XML files, and  more...

Introduction to Workplace Ethics ...apply to senior executives. While upper management does have a responsibility to set the ethical tone for an organization, employees at every level also have a responsibility to conduct themselves in an ethical manner. This course will prepare you to approach your job with an awareness of the importance of ethics in the work setting and an understanding of what constitutes ethical behavior. You  more...

Developing a Code of Ethical Conduct Developing a Code of Ethical Conduct Become a better employee by understanding that honoring shared values and beliefs will gain you a reputation for being responsible, fair, honest, and respectful. These are essential qualities for both personal and professional success. Following a personal code of ethics is a good way to apply ethical principles and to ensure your reputation and integrity  more...

Ethical Decision-Making in the Workplace Ethical Decision-Making in the Workplace How do you go about making the best ethical decision possible? Sometimes there are gray areas between what is right and what is wrong. Do you have the tools necessary to ethically lead you in your work practices? When you are able to recognize areas in which ethical problems occur in the workplace and are aware of the various arguments and  more...

Meeting the Needs of Your Experts Meeting the Needs of Your Experts As a manager, you'll often find yourself managing people with knowledge, skills, and expertise you don't have, in areas you're unfamiliar with. The amount of information that managers process on a daily basis requires them to know a little about a lot. However, they have to rely heavily on their experts for the in-depth knowledge needed to meet goals and get  more...

Enterprise Data Cloud Interaction ...nd what types of regulations and compliance standards may apply to their data. This course presents the importance of classifying your type of data, what type of security regulations or restrictions apply to it, and whether a cloud provider's offering aligns with those requirements. The course also takes a closer look at the protocols, standards, and client access involved in accessing cloud  more...

Basic Business Math Using Whole Numbers Decimals Basic Business Math: Using Whole Numbers & Decimals An understanding of basic mathematical principles is important for any businessperson. Math skills enable you to figure out resource requirements, estimate costs, work out average time spent on different activities, and calculate commission earnings. The ability to analyze and comprehend numbers is a vital skill for personal, as well as  more...

Basic Business Math Percentages Ratios Basic Business Math: Percentages & Ratios An understanding of basic mathematical principles is important for any business person. They enable you to figure out resource requirements, estimate costs, work out average time spent on different activities, or calculate commission earnings. Percentages and ratios are a means of highlighting many relationships in business, not least of which are  more...

Basic Business Math Averages Equations Basic Business Math: Averages & Equations Basic math skills are practical in any business situation, whether it be calculating average call turnaround times in a call center or using equations to find the stock of inventory and the items that have been sold in a retail store. Because math skills are valuable in so many business situations, refreshing your skills can demonstrate your  more...

Basic Business Math Charts Graphs Basic Business Math: Charts & Graphs Basic math skills are practical in any business situation. Often, numbers can be portrayed in graphical form, giving the reader clear and concise information at a glance. Being able to read and select the right types of charts and graphs in a basic business environment is invaluable. This course builds on the basic math skills that you learned during your  more...

Business Law Basic Concepts Business Law Basic Concepts How does the law impact you in your day-to-day operations? Have you ever thought about the issue of legal accountability and how it will determine the decisions you have to make as a manager? Because you're a manager, you're in a position of leadership. In many cases, this means you bear the responsibility of protecting your employees, your organization, and  more...

Introduction to HTML5 and CSS3 Introduction to HTML5 and CSS3 This course provides an overview of the changes to HTML5 and CSS3 from their previous versions. It introduces some of the key features of HTML5 and CSS3, and how to apply these features to create a simple HTML5 program styled with CSS3. This course also shows how supporting browsers will render the page and provides fallback solutions for non-supporting  more...

A Foolproof Method for Conduting a Job Search Learn a foolproof method of how to conduct a job search and seize the job you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. This is one of three possible modules that you can take as self-directed study.  more...

Getting the Job Offer You Want Learn the how to`s of getting the job offer you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is designed to be  more...

Learn How to Write the Kind of Cover Letter That Gets Results A highly effective writing approach that increases the chances of getting your resume reviewed. The main objective of this course is to equip you with a proven method and persuasive writing technique that gets results. The course, ?Learn How to Write a Cover Letter That Gets Results? is designed for individuals who want to get a potential employer to take action and give your resume thoughtful  more...

Market Leadership in an E-Commerce Age ...he principles of e-commerce. The students will be able to apply their understanding to organizational and life situations. Participants will work with the assumption that e-commerce and the information age have permeated every aspect of their daily lives. The course is expected to raise that awareness through self-assessments and begin to look at the mechanisms and processes of this  more...

Air Fares - U.S. Domestic - Instructor Led Learn the air fare terms, codes, fare construction principles and fare application rules necessary to find, interpret and apply the lowest applicable fare to your client ™s air itinerary.  more...

Effective Business Presentations Using Flash ...e is designed for beginning level Flash users who wish to apply the power of Flash to business presentations, product demonstrations and other business-oriented marketing concepts. This course is designed for beginner level Flash users who wish to apply the power of Flash to business presentations and product demonstrations. Even if you do not consider yourself an artist, mastering Flash can  more...

Contract Law Contracts form the primary basis for commercial activity in society. Learn the A-Z basics of contract law. By creating rules about what constitutes contracts (basic contract law), society describes those agreements that help a society to conduct business. Specialized rules apply to sales and lease contracts. For this Basic Completion course, students will contact the instructor who will guide  more...

A Workshop Approach to Mastering RoboHelp Office (Latest Release) ...these problems, individuals will learn how to effectively apply troubleshooting techniques to real life predicaments that are encountered during online help development. This interactive method will enhance the individual?s knowledge of the RoboHelp authoring tool and will develop a true sense of the troubleshooting skills necessary for future reference. Individualized consulting is always  more...

FrameMaker I: Getting Your Feet Wet ...aker. Learn how to apply formats to FrameMaker documents, apply templates, create tables, and work with graphics and anchored frames. You can download the trial version of this software from the Adobe FrameMaker product site. This course provides an introduction to Adobe FrameMaker, which is perhaps the most widely used authoring tool for technical communicators. In this course, you become  more...

Excel 2000 ... working with data maps. Students will also learn how to apply the advanced features of Microsoft Excel 2000 to work with records and ranges, sort records, outline and filter lists, and import and export data. In addition, students will be taught how to use PivotTables, PivotCharts, and data analysis tools. They will also be shown how to merge and link workbooks. In teaching how to share  more...

Excel 2000 Expert ...apply the advanced features of Microsoft Excel 2000 to work with records and ranges; sort, outline, and filter lists; import and export data; use PivotTables, PivotCharts, and data analysis tools; as well as how to merge and link workbooks. Students will learn how to apply the advanced features of Microsoft Excel 2000 to work with records and ranges; sort, outline, and filter lists; and import  more...

Excel 2000 Level 3 ...apply the advanced features of Microsoft Excel 2000 to work with records and ranges, sort records, outline and filter lists, and import and export data. The importance of proper management and password protection is also stressed. Students will learn how to apply the advanced features of Microsoft Excel 2000 to work with records and ranges, sort records, outline and filter lists, and import  more...

Excel 2000 MOUS ...e, and manipulating charts. Students will also be able to apply the advanced features of Excel 2000 to work with records and ranges; sort, outline, and filter lists; and import and export data. This course familiarizes students with many features of Microsoft Excel 2000, including entering text and formulas, moving data, formatting worksheet appearance, and manipulating charts. Students will  more...

Microsoft Office XP New Features This course introduces students to some of the new features of the Office XP suite. It covers the major new features of Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, and Microsoft Outlook. This course introduces students to some of the new features of the Office XP suite. It covers the major new features that apply to all of the applications, including smart tags and  more...

Microsoft PowerPoint 2002 Level 2 This intermediate course is designed to familiarize students with the features of Microsoft PowerPoint 2002 by teaching students how to design moderately complicated presenations, import Word outlines, and work with multiple slide masters. This course is designed to familiarize students with the intermediate features of Microsoft PowerPoint 2002. This course will prepare students to design  more...

Microsoft PowerPoint 2002 Level 3 This course is designed to familiarize students with the advanced features of Microsoft PowerPoint 2002. Students will learn how to apply advanced techniques to PowerPoint presentations, such as importing data from other Microsoft applications, adding video and sound clips, and modifying charts and tables in presentations. This course is designed to familiarize students with the advanced features  more...

Office 2000 Advanced ...as macros and revision tools. Students will learn how to apply the advanced features of Microsoft Excel 2000 to sort records, outline and filter lists, and import and export data. Students will also be taught how to use PivotTables, PivotCharts, and how to merge and link workbooks. In Microsoft Access 2000, students will gain a more complete understanding of how to effectively create and use  more...

Office XP (2002) Advanced ...of Microsoft Office XP. It covers the major features that apply to all of the applications. This includes Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Microsoft Outlook, as well as a special course on time management. The goal of this advanced course is to broaden and develop the intermediate skills that the students already possess. This advanced course introduces  more...

Office XP (2002) Intermediate ...of Microsoft Office XP. It covers the major features that apply to all of the applications. This includes Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, and Microsoft Outlook. This intermediate course strives to broaden and develop the intermediate skills that students already possess. This intermediate course introduces students to some new features of Microsoft  more...

Office XP (2002) Introduction ...icrosoft Office XP. It covers the major new features that apply to all of the applications. This includes Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Microsoft FrontPage, and Microsoft Outlook. Students will learn the intoductory features that each of these applications has to offer. This course introduces students to the basic features of Microsoft Office XP. It  more...

PowerPoint 2000 In this course, students will become familiar with the basic features of Microsoft PowerPoint 2000, including creating presentations and working with visual elements. As students become more advanced, they will use masters, templates, and animation features, as well as learn how to prepare presentations by working with speaker notes and developing audience handouts. In this course, students will  more...

PowerPoint 2000 Expert Experienced PowerPoint users will expand on their skills and learn how to apply advanced visual effects, import and export elements, work across applications, and prepare presentations for delivery in different ways, such as readying presentations for 35mm slides and the Web. Mastery of this course will empower an experienced user of Microsoft PowerPoint 2000 to apply advanced visual effects,  more...

PowerPoint 2000 Level 2 Students will learn how to design presentations for the Web, use templates, design speaker notes and handouts, and apply animation and effects in this more advanced Microsoft PowerPoint 2000 course. Students will be introduced to more advanced components of Microsoft PowerPoint 2000, such as using masters, templates, and animation features, and preparing presentations by working with speaker  more...

PowerPoint 2000 Level 3 Applying visual effects, importing and exporting elements, and working across applications are some of the skills that students will learn in this advanced version of Microsoft PowerPoint 2000. Mastery of this course will empower an experienced user of Microsoft PowerPoint 2000 to apply advanced visual effects, import and export elements, work across applications, and prepare presentations for  more...

PowerPoint 2000 MOUS In this course, students will become familiar with the basic aspects of Microsoft PowerPoint 2000, including creating presentations and working with visual elements, as well as such advanced features as masters, templates, and animation. In this course, students will become familiar with the basic aspects of Microsoft PowerPoint 2000, including creating presentations and working with visual  more...

PowerPoint 2000 Proficient In this course, students will become familiar with the basic aspects of Microsoft PowerPoint 2000, including creating presentations and working with visual elements, as well as such advanced features as masters, templates, animation, and Web presentations. In this course, students will become familiar with the basic aspects of Microsoft PowerPoint 2000, including creating presentations and  more...

PowerPoint 2002 This course begins by introducing students to the basic features of PowerPoint 2002. They will learn how to design PowerPoint presentations on their computers how to use clip art images and drawing tools to enhance their presentations. Finally, students will learn advanced presentation skills including how to create a custom show, an agenda, and summary slides. This course introduces students to  more...

PowerPoint 97 Level 2 This course is designed to familiarize students with the intermediate features of Microsoft PowerPoint 97. Students will also learn how to use WordArt, create clip art collections, and apply animation effects.  more...

Word 2000 This course is designed to familiarize students with the key introductory, intermediate, and advanced features of Microsoft Word 2000 to customize and enhance their text-based documents. The course starts out by teaching the students basic skills, and then works up to some of the most powerful aspects of Microsoft Word 2000. Also included is a business writing section designed to help improve  more...

How To Master Communications Course description -- Communication skills are vital to an organization`s effectiveness. The How to Master Communications bundle builds on the basics of effective communication and shows how to apply sound communication skills to a variety of interpersonal and leadership situations, such as intervening in conflict and providing feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED -  more...

5 Steps to Effective Persuasive Business Communication Get quick results with this proven method and technique. The main objective of this course is to equip you with a proven method and persuasive writing technique. This course is designed specifically for anyone who wants to get the "target audience" to take action or shift their opinion or point of view. Since no one can be expected to change their mind or take action if they are not predisposed  more...

Advanced Business Spanish This course has been specially designed for students with a good command of the Spanish language who desire to apply their knowledge of the language to the business world.  more...

MS Word 2000 eBook Course A visual, interactive way to develop, learn and apply software Word skills.  more...

Starting A Business?: How To Develop An Effective Business Plan You will learn how to develop, analyze and sell an effective business plan for your company or organization. This is not your ordinary "cook-book" workshop on Business Planning. Dr. Frank Leibold integrates solid business concepts he teaches MBA`s with invaluable tips he has acquired over 40 years of progressive executive business experience. He has developed and evaluated numerous plans, in a  more...

The Internet - Applying the Basics to your Business Conducting business research through the Internet Module 1. Introduction to the Internet In this module, the basics of starting out on the Internet are explained,especially for those participants who have never used a computer before. It is user friendly and in easy to understand language, so it is not confusing to the participants. The basic language of what the Internet is, what are search  more...

Better Business Writing in One Week This practical course helps business professionals write with greater confidence and accuracy. Business letters, memos, e-mails, proposals...not everyone?s a writer, yet every businessperson is expected to write -- a scary prospect for professionals without formal writing training! Fear no more -- you?re only one week away from clearer, more confident writing. This unique course includes one  more...

Achieving Successful Copywriting Results in Four Weeks Apply proven techniques and methods to any business writing situation. Designed specifically for beginners or more advanced writers seeking training in the art and craft of copywriting. The course focuses on the formula used to create successful copy. Every aspect of this formula will be explained. Examples will be shown. In addition to regular course material, there will also be assignments  more...

Learn How To Write Effective Persuasive Written Communication Perfect short course for those seeking to persuasively communicate with their audience through written communication. The main objective of this course is to equip you with a proven method and persuasive writing technique. This course is designed specifically for anyone who wants to get the "target audience" to take action or shift their opinion or point of view. Since no one can be expected to  more...

How to Build And Maintain Rapport With Your Clients Learn how to build rapport with your clients and get beyond small talk. Whether it`s a salesperson with customer, manager with employee, teacher with student or parent with child, rapport skills are the foundation for successful communications. As we think of rapport being a degree of harmony that we have with someone, it takes on powerful dimensions in developing relationships. And when a person  more...

Skyrocket Sales with Advanced Copywriting Strategies Apply proven techniques and methods to any business writing situation. Designed specifically for beginners or more advanced writers seeking training in the art and craft of copywriting. Purchase of supplemental material will be required for further reading. You can purchase that material by going here: &bookID=75  more...

Certificate in Technical Writing Career Advancement--Earn Technical Writing Certification from the premier provider of online training in Technical Communication. Certificate in Technical Writing (Basic Level) This Certificate Program has been designed for those who lack sufficient experience in the field or those who want to enhance existing careers in technical writing or move in a new direction within the corporate workplace.  more...

Certificate in Technical Writing for Current Technical Writers A Certificate Program for current tech writers, editors, and designers. Certificate in Technical Writing For Current Technical Writers This Certificate Program has been designed for those who lack sufficient experience in the field or those who want to enhance existing careers in technical writing or move in a new direction within the corporate workplace. The Certificate in Technical Writing  more...

Master s Specialist Workshop Information and Document Design Modules 4-6 Course work will consider visual rhetoric, including the principles of visual perception and how these principles apply to document design.  more...

Introduction to ISO 9001:2000 ...does it require? Learn to understand the requirements and apply the standard within an organization. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later. The Introduction to ISO 9001:2000 course provides students with a thorough introduction to the requirements of the standard and prepares them for ISO 9000  more...

Search Engine Competency Assessment-Level 1 (SECA Basic Certification) SECA Basic Certification covers skills built on a framework of current Search Engine Optimization theory and best practices. By passing SECA Level 1 you will demonstrate a reliable and validated measure of overall Search Engine Optimization performance, knowledge and skill sets. A successful passing grade entitles you to apply and receive a SECA Certificate from an Accredited State University.  more...

Build a Powerful Marketing Strategy--Instructor-Led ...tical to any business`s success, yet few small businesses apply them effectively. This course will show you how to systematically approach the two most important questions you need to ask in your business?s operation: what?s the best target market, and what message do I want to communicate to that market? Once you learn how to think according to this rubric, running a successful business  more...

Build a Powerful Marketing Strategy--Self-Directed ...tical to any business`s success, yet few small businesses apply them effectively. This course will show you how to systematically approach the two most important questions you need to ask in your business?s operation: what?s the best target market, and what message do I want to communicate to that market? Once you learn how to think according to this rubric, running a successful business  more...

Negotiate to Win ...elp you build critical skills and give you the ability to apply them to real-world business challenges. Negotiate to Win is an online series of six downloadable audio classes?so you can listen right on your computer, and learn at your own pace. Each audio series address a separate wealth building topic. Enroll in this online course if you: Want to get the best price on what you buy Look for  more...

Significantly Increase the Value of Any Property--Instructor-Led A Trump U Course- Improving your property can do more than just pay for itself -- it can increase your resale value higher than you might imagine. But the wrong change is like throwing money away. This course shows how to get the biggest possible financial benefit from every dollar spent on property improvements. You`ll even learn to grow value by improving the neighborhood!Students may complete  more...

Internet Explorer 7 Series This series introduces the new look and features of Internet Explorer 7. Learners will be able to securely use this updated web browser to perform searches, print documents, and access streaming content. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Welcome to  more...

Search Engine Competency Assessment-Level 1 (SECA Basic Certification) SECA Basic Certification covers skills built on a framework of current Search Engine Optimization theory and best practices. By passing SECA Level 1 you will demonstrate a reliable and validated measure of overall Search Engine Optimization performance, knowledge and skill sets. A successful passing grade entitles you to apply and receive a SECA Certificate from an Accredited State University.  more...

Presentation Skills for Librarians This course will focus on the area of presentation skills for librarians. Students will learn how their organization and presentation of information, as well as presentation of themselves, affect the audience ™s receptiveness. Presentation Skills for Librarians This course will focus on the area of presentation skills for librarians. Students will learn how their organization and  more...

Java 2 -- java.util Package This course teaches you about the various interfaces you will need to learn in Java programming You will also learn about additional classes in Java. In this unit, you will learn about various interfaces, such as Collections, Map, List, Set, Enumeration, Iterator, and Observer, which are available in the java.util package. You will also be shown how to override some of the methods of the  more...

Java 2 -- Advanced Java This course contains 4 units: Garbage Collection, Java Security, Internationalization, JavaBeans Technology. Each unit covers detail the elements of Java necessary to implement these advanced features and functions as you program in the Java language. The first unit explains the process of garbage collection. It describes the gc( ) and finalize( ) methods in Java and the code used to make  more...

Dreamweaver 8 Series Dreamweaver is a popular and powerful tool to build rich, professional Web sites and Web applications. These courses introduce the new features found in Dreamweaver 8.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a beginner. For PC use. Welcome  more...

Flash 8 Series Flash is the standard tool for delivering interactivity and animation on Web sites. This series walks you through the new and improved features found in Flash 8. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Welcome to Flash 8 Series Flash is the standard tool  more...

QuickBooks Pro 2008 ...kly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. QuickBooks Pro 2008 Quickbooks Pro 2008 is small business accounting software. With Quickbooks, you can manage your customers, vendors, and employee accounting needs. In this course, you can learn the basics of Quickbooks 2008 such as how to use the interface, setup your companies, use  more...

Adobe After Effects 5.5 ...ugh advanced techniques of After Effects 5.5 that you can apply to your work today. Welcome to Adobe After Effects 5.5 This self-paced computer based training series will teach you intermediate through advanced techniques of After Effects 5.5 that you can apply to your work today. This course will take the guesswork out of the revolutionary new Adobe After Effects 5.5 and give you the answers  more...

Adobe Dreamweaver CS4: Essentials ...mweaver CS4. Once oriented with the new CS4 interface you apply the techniques you have learned instantly whether you are building your first site or redesigning an existing one. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe Dreamweaver CS4: Essentials Ranging from casual  more...

Adobe GoLive 6 ...iate through advanced techniques of GoLive 6 that you can apply to your work today. Welcome to Adobe GoLive 6 This self-paced computer based training series will teach you intermediate through advanced techniques of GoLive 6 that you can apply to your work today. This course will take the guesswork out of the revolutionary new GoLive 6 and give you the answers you want today. Learn Adobe  more...

Adobe Illustrator 10 ... advanced techniques of Adobe Illustrator 10 that you can apply to your work today. Welcome to Adobe Illustrator 10 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe Illustrator 10 that you can apply to your work today. This course will take the guesswork out of the revolutionary new Adobe Illustrator 10 and give you the answers  more...

Adobe InDesign 2 ...ough advanced techniques of Adobe InDesign 2 that you can apply to your work today. Welcome to Adobe InDesign 2 This computer-based training series will teach you intermediate through advanced techniques of Adobe InDesign 2 that you can apply to your work today. These self-paced training will take the guesswork out of the revolutionary new Adobe InDesign 2 and give you the answers you want  more...

Adobe Pagemaker 7 ...ugh advanced techniques of Adobe PageMaker 7 that you can apply to your work today. Welcome to Adobe Pagemaker 7 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe PageMaker 7 that you can apply to your work today. This program will take the guesswork out of the revolutionary new Adobe PageMaker 7 and give you the answers you want  more...

Adobe Photoshop 7 ...ugh advanced techniques of Adobe Photoshop 7 that you can apply to your work today. Welcome to Adobe Photoshop 7 This self-paced computer based training series will teach you intermediate through advanced techniques of Adobe Photoshop 7 that you can apply to your work today. These online courses will take the guesswork out of the revolutionary new Adobe Photoshop 7 and give you the answers you  more...

Adobe PhotoShop CS Receive a fundamental understanding of the concepts of Adobe ™s PhotoShop CS by learning basic color correction, touch-up, image manipulation, and document management techniques. Adobe PhotoShop CS From professional graphic design to in-house image management, Photoshop is today?s tool of choice. Learn basic color correction, touch-up, image manipulation, and document management  more...

Adobe PhotoShop CS to CS2 Upgrade If you are making the move from PhotoShop CS to CS2, this course will help you get up to speed quickly. Adobe PhotoShop CS to CS2 Upgrade If you?re making the move to Photoshop CS2, this course is a must have. It will quickly bring you up to speed on what?s new and how to make the best use of new features like Adobe? Bridge, vanishing point, multiple layer control, smart object, image warp, and  more...

Adobe Premiere 6.5 ...gh advanced techniques of Adobe Premiere 6.5 that you can apply to your work today. Welcome to Adobe Premiere 6.5 This self-paced CBT based training series will teach you intermediate through advanced techniques of Adobe Premiere 6.5 that you can apply to your work today. This program will take the guesswork out of the revolutionary new Adobe Premiere 6.5 and give you the answers you want  more...

Adobe Photoshop CS4 Extended: Essentials Mastery of Adobe Photoshop CS4 requires a solid foundation in the fundamental tools and techniques used by the pros to create eye-popping effects, achieve stunning visuals. Total Training for Adobe Photoshop CS4 Extended: Essentials is intended for the beginner to intermediate user as a guide through comprehensive tutorials on color correction, layout techniques, special effects and image touch  more...

Advanced Certificate in Technical Writing A Certificate Program that allows students to engage in a robust course of study that they create and that is specific to their individualized learning needs. Students enrolled in this program will be able to choose from over 20 different topic areas specific to Technical Report Writing and work with a seasoned Senior Technical Writing Practitioner/Educator who will serve to help guide and  more...

American Citizenship Test Prep This course will help you to study for and prepare to take the INS American citizenship test. This course is an instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course will help you to  more...

Build Your Own BIZ - Customer Service Strategies ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Understand Your Customers and Learn How to Serve Them Better Providing excellent customer service can make the difference between a customer buying your product or from the vendor down the street. This course will help you determine who your customers  more...

Building with the Basics: Grammar and Punctuation Used correctly, good grammar and proper punctuation are rarely noticed but, when misused, cause document disasters. Welcome to Building with the Basics: Grammar and Punctuation Used correctly, good grammar and proper punctuation are rarely noticed but, when misused, cause document disasters. Based on a building analogy that anyone can relate to, this workshop is designed with many opportunities  more...

Build Your Own BIZ - Pricing Your Product ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Price Your Product Competitively and Effectively This course will help you price your product for profitability and stability. The class includes text and downloadable resources. Description of Course Pricing Your Product explores the following areas:  more...

CompTIA A+ Essentials and A+ Specialist Certification Training Courses ...kly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. CompTia A+ Essentials and A+ Specialist Certification Training Courses CompTIA`s A+ is a vendor-neutral certification that validates technical competency in networking administration and support. The A+ certification confirms a technician`s ability to perform tasks such as installation,  more...

Delegation - Leveraging Through Others ...d come away from this course excited and well-prepared to apply their new skills immediately. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 3 hours. However to maximize the learning experience,  more...

Effective Business Communication Series This series teaches the writing skills learners will need to effectively communicate in a business setting. They`ll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design. Effective Business Communication Series This series teaches the writing skills learners will need to effectively communicate in a business  more...

Doing Business in China ...k-reference sheets and other files to be used as learners apply their skills on the job. Decision Point activities allow learners to work toward an outcome in an interactive environment. Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. A Course Topics list contains active  more...

Excel 2007 Level 2 This course familiarizes students with intermediate-level spreadsheet features. Students will learn how to convert older workbooks to the new default XML-based file format; customize the Quick Access toolbar; use logical and financial functions; format worksheets using themes, styles, and page breaks; use 3-D references; ready workbooks for the Web; use templates to create workbooks; and insert  more...

Expert Certificate Course in Medical Transcription with Work Placement Program With no medical background necessary, you can learn to transcribe doctor`s dictation into documents with our online training.We offer hours and hours of transcription practice prepared by doctors so youare ready for the working world when you graduate. We employ six MT instructors,train you in an online-friendly manner, and encourage students to interact witheach other in online forums. All course  more...

Find and Purchase Income Producing Properties--Instructor-Led ...g to region. The principles that you learn here, however, apply to any location. With the help of Uncle Max, you will research Empire City, exploring neighborhoods and market trends, before investigating several properties that are currently on the market. The work you do in these assignments will help prepare you to make more informed decisions when you invest in real estate. Your work for  more...

Find and Purchase Income Producing Properties--Self-Directed ...g to region. The principles that you learn here, however, apply to any location. With the help of Uncle Max, you will research Empire City, exploring neighborhoods and market trends, before investigating several properties that are currently on the market. The work you do in these assignments will help prepare you to make more informed decisions when you invest in real estate. Enroll in this  more...

Learn How to Write Persuasive Web-Based Text The main objective of this course is to equip you with a proven method and persuasive writing technique. This course is specific to web-writing and is unique. It is designed specifically for content developers and practitioners who want to get the "target audience" to take action or shift their opinion or point of view. Since no one can be expected to change their mind or take action if they are  more...

Library Privacy & Confidentiality: Law and Policy Library Privacy & Confidentiality: Law and Policy is designed to help staff gain a better understanding of the USA Patriot Act and other laws as they apply to library user privacy and other issues. Library Privacy & Confidentiality: Law and Policy ?Library Privacy & Confidentiality: Law and Policy? is designed to help staff gain a better understanding of the USA Patriot Act and other laws as  more...

Microsoft Certified Application Specialist Office 2007 ...kly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Microsoft Certified Application Specialist Office 2007 The Microsoft Certified Application Specialist (MCAS) credential, part of the Microsoft Business Certification program, identifies specific skills covering the most in-demand 2007 Microsoft Office system products?Microsoft Office  more...

Microsoft Project For Purchasing Professionals Have you struggled with completing your purchasing projects on time? You probably would not have if you used Microsoft Project. By taking the highly personal and interactive online class "Microsoft Project For Purchasing Professionals," you will not only learn how to use the software, you'll learn how to apply it to your purchasing work. You'll also learn project management principles that will  more...

PowerPoint 2007 Level 2 This intermediate-level course builds upon the basic Microsoft Office PowerPoint skills taught in the Level 1 course. For one, students will learn how to modify the Quick Access toolbar. They will also discover how to use existing information to create a presentation, including importing outlines from Word and inserting slides from other presentations. PowerPoint 2007 Level 2 This  more...

Principles of Home Inspection: 100 Hour Professional Development Certificate Principles of Home Inspection is a 100 hour professional development industry-based certificate program. This comprehensive course of study is cost affordable and reviews all major home systems and provides in-depth coverage of system and component problems, their practical implications, and inspection strategies for finding them. A comprehensive final exam is provided, to help students prepare  more...

Senior Professional In Supply Management (SPSM ®) Certification Program Are you tired of not getting enough opportunities, respect, and money out of your purchasing career? Well, guess what? Nothing will change unless you take action towards becoming a world-class purchasing professional. You can earn your purchasing certification in less than 3 months if you devote more than 4 hours per week to this course of study. Accordingly, 2 hours per week will take  more...

Strategic Thinking ...kly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Strategic Thinking Strategic thinking teaches you to take a circumspect look at your long range goals, obsticals, and solutions. Learn how to effectively plan for the future and choose the path most likely to bring you to your goals. Your expert-led training is presented by Casey McNeal.  more...

Team Management - Enabling Teams ...kly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Team Management - Enabling Teams In this course you will learn to build a supportive and enabling team environment. You will learn how to encourage members to think like a team, how to provide adequate time to perform and meet, and demonstrate faith in the members? capacity to achieve.  more...

Team Management - Leading Teams ...kly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Team Management - Leading Teams In this course, you will learn about the selection of a team leader, what team leaders need to know, and what constitutes a team. You will also learn about the traits and roles of an effective team leader are, team communication, and how to hold effective  more...

Team Management - Team Participation ...kly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Team Management - Team Participation This course covers the elements of successful teams, the role of a good team member, and team communication. This course is geared to expedite your own development as a team member in creating successful teams. Your expert-led training is presented  more...

Teams Management - Managing Team Conflict ...kly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Teams Management - Managing Team Conflict This course will teach you how to manage team conflict through understanding and dealing with the dynamic and changing work environment, personalities, concern over job security, changing team members, team vs. organizational dynamics, and  more...

Technical Communication Industry Certificate - Mastery Level Start earning your TCIC Certificate today! This comprehensive program allows you to work at your own pace, take online quizzes to test what you are learning and to submit assignments for instructor review. You will focus on performing audience analyses, determining the purpose and structure for technical documents, utilizing visual and document design, and managing complex documentation projects.  more...

The Art of Active Listening ...kly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. The Art of Active Listening Why do we like talking to some people more than others? Because they are good listeners. If someone is a good listener we not only like them more, we think they understand us and our business. We all understand the basics of good listening. Good listening, in  more...

Build Your Own BIZ - Better Budgeting ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Create a Business Budget Budgeting is vital to the financial health of your business. This course will examine the budgeting process, and how to tackle this task in practical ways. The class includes video, text, and downloadable resources. Description  more...

Build Your Own BIZ - Bootstrap Marketing ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Promote Your Product More Effectively This course will help you develop an effective plan for marketing your product or service. The class includes text and downloadable resources. Description of Course Bootstrap Marketing explores the following areas:  more...

Build Your Own BIZ - Branding and Beyond ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Build a Brand That Sets You Apart This course will help you build a brand that distinguishes you from your competition. The class includes video, text, and downloadable resources. Description of Course Branding and Beyond explores the following areas:  more...

Build Your Own BIZ - Crisis and Continuity Planning ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Ensure Your Business Can Survive a Catastrophic Event or Crisis Defining and developing a business continuity plan is crucial in ensuring long-term business survival. This online course will help you design a strategic survival plan for your business  more...

Build Your Own BIZ - Customer Service That Sells ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Create a Culture of Customer Service Providing outstanding customer service happens when your employees understand and embrace the concept of customer service. This course will help you define how you are currently doing with your customer service  more...

Build Your Own BIZ - Dynamic Workforce Management ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Lead Your Workforce With Effective Management Effective personnel management is vital to your business. This course will help you motivate your employees, both individually and as a cohesive workforce, and lead them to your business goals. The class  more...

Build Your Own BIZ - Employee Handbook ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Communicate Your Mission and Objectives With an Employee Handbook This course will help you develop an employee handbook that helps you communicate the mission, vision, and objectives of your company. The class includes video, text, and downloadable  more...

Build Your Own BIZ - How to Borrow Money ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Obtain a Business Loan Bank credit is one of the least expensive and least intrusive sources of capital available to small and medium-sized businesses. This course will help you understand the loan process and how you can use this tool responsibly. The  more...

Build Your Own BIZ - How to Fire ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Decrease Employee Terminations and Handle Terminations Effectively Employee terminations are inevitable. This course will help you minimize terminations and help you work through the employee termination process if the need arises. The class includes  more...

Build Your Own BIZ - How to Hire ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Make Hiring Decisions That Maximize Employee Retention and Return on Investment Making great hiring decisions requires careful planning, soliciting good prospects, and effective interviewing techniques. This course will help you refine these skills in  more...

Build Your Own BIZ - Networking ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Build Networks to Increase Your Personal and Business Success This course will help you learn to develop relationships that help you expand your circle of influence, build relationships, and eventually help increase your personal and business success.  more...

Build Your Own BIZ - Performance Improvement ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Facilitate Performance Improvement with Performance Appraisals This course will help you facilitate performance appraisals in order to improve the effectiveness of your workforce. The class includes video, text, and downloadable resources. Description  more...

Build Your Own BIZ - Teamwork ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Build Stronger Teams This course will help you build teams that perform well and help your company gain a competitive advantage. The class includes video, text, and downloadable resources. Description of Course Teamwork explores the following areas: The  more...

Build Your Own BIZ - Using Financial Statements ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained  more...

Build Your Own BIZ - Writing a Business Plan ...y special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Learn to Craft a Business Plan Business plans play a vital role in getting your company up and running. They help you clearly define your goals, expectations, and needs. This online course will help you craft a successful business plan for your  more...

Build Your Own BIZ Comprehensive Certificate Complete, Build Your Own BIZ package is a web-based resource of 17 comprehensive modules designed to help you work smarter, stay competitive, and make more money. You can complete your course of study sooner than the time period stated. You will have 1 year access to this course from the day of enrollment. Group discounts available. Build Your Own BIZ? Build Your Own BIZ? is a web-based  more...

Doing Business in India ...k-reference sheets and other files to be used as learners apply their skills on the job. Decision Point activities allow learners to work toward an outcome in an interactive environment. Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. A Course Topics list contains active  more...

CompTIA A+ 2009 ...kly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. CompTIA A+ 2009 The A+ certification validates the latest skills needed by today?s computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. The A+ certification confirms a  more...

Adobe InDesign CS4: Essentials Get an introduction to Adobe InDesign CS4 with this essential training that introduces you to the basics tools, skills and techniques required to create professionally styled text, layouts and graphics that deliver a powerful impact. In this series, youll be guided through the techniques needed to work with text and graphics in your layouts. You will also learn how to apply artistic effects to  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ... Students who enroll in this course may after completion apply to The AHDI to take the CMT (Certified Medical Transcriptionist) or RMT (Registered Medical Transcriptionist) Exam. This exam consists of both medical transcription-related knowledge items and transcription performance items. The transcription performance items include transcribing dictation, editing, and proofreading. The  more...

Certificate in Professional Technical Communication ...iting to a specific area can the student of this course reapply this new knowledge to the baseline document. A comparison of the original baseline writing to the developed "treatment" document will allow the student of this program to fully grasp and apply the new knowledge gained to practical writing in the workplace. Multiple employee and STC Member Discounts Multiple employee and STC Member  more...

Mastering Presentation Skills for the Workplace Public speaking is a frightening task to many people, but it's also a crucial tool in career success. This course explains how proper preparation can help you deliver a more effective presentation, how to best structure message content to accomplish a presentation goal,provides tips and tools for improving your delivery skills for presentations, and shows you how to design a dynamic PowerPoint  more...

Working with Web Sites in FrontPage 2003 To demonstrate how to apply themes and styles, and work with shared borders in FrontPage 2003  more...

Tomorrow s Managers Development Tools ...cenarios, you will gain a better understanding of ways to apply these principles in your own work environment. You'll be given step-by-step, cutting-edge methods for creating and executing a performance agreement that sets the standard for development. You will explore the techniques for partnering with your top people. After completing this course, you will know how to build managers that give  more...

Managing for Asset Control Every company must take actions to safeguard, control, and manage the assets it owns. As a business manager, it's your responsibility to set up policies and procedures to safeguard your company's assets--especially cash assets. In this course, you will learn about cash transactions, inventory control, and accounts receivable management. These lessons will provide you with the knowledge and skills  more...

Windows 2000 Core Technologies - Network Fundamentals To provide an overview of networking concepts and how they apply to Windows 2000  more...

Windows 2000 Core Technologies - TCP IP To provide an overview of TCP/IP concepts and how they apply to Windows 2000  more...

Windows 2000 - Group Policy To provide an overview of Group Policy and to demonstrate how to configure, manage, and apply Group Policy to users and computers  more...

Windows 2000 - Active Directory Group Policy To provide an overview of Group Policy and to demonstrate how to configure, manage, and apply Group Policy to users and computers  more...

Doing Business with Independent Contractors Do you know the difference between an "employee" and an "independent contractor "? Many employers don't, and in some cases it has cost their companies millions of dollars in taxes, insurance, overtime, fines and penalties. That's why it's important to understand the standards for judging if a temporary, leased or outsourced worker is really an employee. This course will acquaint you with the law  more...

Understanding Technical Professionals As a manager, have you felt that technical professionals are sometimes difficult to understand? Do you find that the usual management models are not as effective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new  more...

Attracting Motivating and Retaining Technical Professionals If you're having problems finding and keeping technical professionals, you're not alone. In our financially competitive and technologically advanced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining  more...

Communication Skills for Successful Management Effective communication is a crucial component of your success as a manager. As a technical professional, you developed various communication skills that helped you to succeed. But, as a manager, you will need additional communication skills to be effective. This course will examine various aspects of successful communication strategies and skills. You will analyze the strategies of nonverbal  more...

Problem Performance Improvement ...problem. It is essential that the manager is able then to apply three techniques to support the under achieving worker. These are to use a specific training program to resolve the problem, to appoint a coach to support the worker and to apply rigorous supervision techniques to help the worker to improve. Sometimes though a manager needs to be aware that the individual worker does not cause  more...

Introduction to Brand Management There are three ingredients every company needs for branding success: a brand manager, a brand, and the consumer. But how do these ingredients relate and what are they comprised of that makes them so important? This course will demonstrate how each ingredient reacts to the other in order to create a valuable, long-lasting brand. First, you will learn about the responsibilities of a brand manager,  more...

Building Brand Equity Every time a corporate merger or buy-out occurs, you are sure to see plenty of headlines about the number of subsidiary companies each corporation owns. Here's why: brand equity. It's a fact that each subsidiary of a corporation has a value linked to its brand names, in addition to its base dollar-value. This value is measured by the consumer's attitudes and loyalties toward the brand. Brand  more...

Evaluating Brand Effectiveness Your company spends a lot of time and energy creating and building brand name products. From the most memorable name, to the most enticing packaging, to the perfect combination of media, you want everything to be right. Now the question is: Is it working? This course explores why you need measurement systems to examine your brand's effectiveness with consumers and to evaluate your brand  more...

Managing and Maintaining Brand Equity There's a common saying: "The only thing constant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over  more...

Elements of Marketing Strategy You want to develop a powerful, and well-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their  more...

IP QoS Building Blocks To identify the features of different QoS implementation models, how to apply QoS mechanisms, and how packets traverse QoS-enabled networks  more...

IP QoS Building Blocks To identify the features of different QoS implementation models, how to apply QoS mechanisms, and how packets traverse QoS-enabled networks  more...

Processes for Quality Products and Services ...mponent of the standard. This course examines how one can apply the ISO standards to all the processes required to produce a product or service. The Product Realization clauses emphasize that quality objectives be established, documented, measured, and periodically reviewed. Measurement and verification that customer requirements are met and that the process continually improves based upon  more...

Identifying What the Customer Wants Do you know what your customer wants? Traditionally, companies have assumed customer needs and expectations. Today, the more successful companies actively solicit customer input. The result? They create products the customer wants and needs. To compete successfully in today's market, you'll need to do the same.This course presents ways you can solicit your customer's voice, methods to prioritize  more...

Systems-thinking Models and Thinking Skills How is "systems" thinking different from everyday thinking? Learning to apply systems thinking involves more than just knowing what it is. There are many ways to look at a problem, and how you approach it can drastically change the outcome. This course looks at the four-step systems-thinking method for addressing issues. It covers four different styles of thinking: dynamic thinking, big-picture  more...

Redesigning Your Organization Part I How do you implement systems thinking? How do you take what you've learned in theory and apply it to your organization? This course will walk you step by step through a planning process of designing an organizational system. You'll learn how to design your ideal organization, how to implement the design, and how to incorporate the learning of the new system so the entire team involved becomes a  more...

IP QoS Building Blocks To identify the features of different QoS implementation models, how to apply QoS mechanisms, and how packets traverse QoS-enabled networks  more...

Working with Web Sites in FrontPage 2003 To demonstrate how to apply themes and styles, and work with shared borders in FrontPage 2003  more...

Working with Web Sites in FrontPage 2003 To demonstrate how to apply themes and styles, and work with shared borders in FrontPage 2003  more...

Internal Customer Service Conflict and Complaints Simulation ...ent. Over the course of the simulation, participants will apply their conflict-handling skills to overcome a host of obstacles and provide excellent internal customer service. Special emphasis will be placed on the participant's ability to nurture a customer service environment that is open to and accepting of conflict and complaints. The Internal Customer Service: Conflict and Complaints  more...

Insider Trading ...uidance in specific situations. How insider trading rules apply to particular circumstances will depend upon the specific facts. This course is not a substitute for competent legal advice. Anyone concerned about potential insider trading issues should consult competent legal counsel. SkillSoft's Legal Compliance courses are developed and maintained with subject matter support provided by the  more...

Managing Sexual Harassment Problems Simulation ... of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking help from a  more...

Dreamweaver MX Fundamentals Macromedia Dreamweaver MX Fundamentals is the first in a series of tutorials from Virtual Training Company for Dreamweaver MX. The author of this series, Mark Fletcher, is a member of Team Macromedia for Dreamweaver. Tap into his extensive knowledge as he takes you step-by-step through the creation of a web site. He will show you how to add text and graphics, work with frames and framesets, apply  more...

FreeHand 9 Macromedia FreeHand 9 is a versatile graphics application that uses vector drawing and allows you to import artwork from other sources. It is wonderful for creating ads, book covers, letterhead, and more. In this Virtual Training Company tutorial, author Vivian Garner starts slowly by acquainting you with the many tools of Freehand. She will then guide you through using layers, fills, strokes,  more...

Handling Conflict No one can complete a working career without experiencing conflict, so it is essential for you to handle this conflict in the most effective way. To handle conflict well, you need to build a repertoire of techniques. These techniques require you to behave differently from your natural instincts at times. Therefore, a good starting point is to establish what your instinctive approaches to  more...

Listening Basics Do you sometimes feel like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication  more...

Enhancing Listening Skills Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your  more...

The Dynamics of Interacting "The ability to make people believe in you and trust you is one of the few absolutely fundamental qualities of success." To make such a statement, John J. McGuirk was probably inspired by a direct experience that he had in dealing with other people. Based on your own experience, would you agree that interacting with others is connected to success? Think of a time when you got the results that you  more...

Available Presentation Resources This course is about making effective use of resources that can take the pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to  more...

Call Center Telephone Sales How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time  more...

The Inbound Call Center Inbound call center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework  more...

Customer Satisfaction Analysis and Implementation ...l depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are applied.In this course, you'll examine how to transform data into  more...

Assessing Customer Behavior In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in  more...

Access 2000 Expert 1. Access 2000 (Expert) Basics Work With Toolbars The Menu Bar & Other Toolbars Install Add-In Programs What Is An Add-In? Install & Load Add-Ins Unload Add-Ins Work With Previous Versions Of Access Access 2000 & Previous Versions Of Access Access 2000 & Access 97 Access 2000 & Access 95 Convert A Database Set Startup Options Set Startup Options Help In Access 2000 The Office Assistant Microsoft  more...

Brand Management Developing a Brand Strategy ...ons to identify brand competition. Apply the appropriate guidelines for identifying brand competition. Identify the brand elements that are the easiest to protect. Given a situation, identify the action that is being taken to protect a brand. Defend your brand. Identify the steps  more...

Sales Skills The Fundamentals ...lish and use a filter system. Apply the PLEASED acronym to their life and their work. Establish their credibility. Follow four rules for speaking with clients. Audience Individuals who want to learn how to establish themselves in the field of sales. Deployment Options e-Learning Accreditation  more...

Sales Skills Prospecting Addressing Needs ...hen researching potential clients. Apply the guidelines of the PHASED acronym. Build a sales network. Simulation Overview: In this simulation, you will meet with Kevin McDonald and Cindy Becker, salespeople for Icon's line of security products. Kevin and Cindy have been in the department for nearly six  more...

Brand Management Branding on the Web Brand Management: Branding on the Web gives you information about branding on the Internet. The program provides you with processes for branding on the Internet, creating a secondary brand on the Internet, and how to introduce a brand on the Internet. Additionally, the program provides you with guidelines for each process as well as guidelines for developing effective Internet brand names. By  more...

Professional Selling Over the Phone Preparation Strategies ...an effective telesales script. Apply the steps for preparing to write an effective telesales script. Select qualities of an effective telesales voice. Identify listening techniques that can improve your teleselling performance. Respond appropriately to customers' communication styles.  more...

Essentials of Business Law Employment Law ...ways agency can be terminated. Apply the duties of an agent. Apply the duties of a principal. Identify the components of an implied contract. Identify discrimination laws and their provisions. Identify components of affirmative action programs.  more...

Sales Management Motivating Sales Teams to Win ...mbers have high motivation levels. Apply the appropriate actions to ensure that sales team members have high motivation levels. Identify the functions of a sales compensation plan. Identify the four benefits of having an effective sales compensation plan. Simulation Overview: In  more...

Essentials of Business Law The Legal Environment Essentials of Business Law: The Legal Environment offers the student an overview of the information needed to identify the functions, classifications, and sources of law. The program identifies the structure of the state and federal court system, as well as trial procedures, jurisdiction issues, and alternative resolution methods. The program also details crimes and torts relating to businesses,  more...

Consulting Skills Serving as an Internal Consultant ...r resolving a consulting conflict. Apply the steps for resolving a consulting conflict. Identify the steps for making ethical decisions. Simulation Overview: In this simulation, you are a Quality Assurance analyst appointed to serve as an internal consultant to design a software program that will  more...

Strategic Management Establishing Strategic Focus ...ned from strategic management. Apply the steps of the strategic management process. Utilize the correct guidelines to make the strategic management process successful. Identify guidelines to encourage the decision-making process. Apply the seven-step decision-making process. Audience  more...

Strategic Management Analyzing Strategic Options ...ts that form the SWOT acronym. Apply the value chain analysis to evaluate the internal environment. Recognize the components that represent the external environment. Identify the levels of strategy. Recognize the approaches to initiate business or corporate-level strategy. Audience  more...

Strategic Management Developing a Successful Process ...s a team, you must address all questions and concerns and apply the five guidelines to making a strategic plan successful. Unit 2: Developing the Strategic Management Process (0.5 - 1 hour) Recognize the qualities of effective mission and vision statements. Identify issues to consider when setting goals and objectives.  more...

Managing Business Risk Risk Assessment Control ...ant you to identify the risks involved and how they would apply to the new project. Through your discussion with Laura, you will gain a greater understanding of risk sources and categorizing risks. Unit 2: Risk Evaluation and Control (0.5 - 1 hour) Identify the characteristics of hazards. Identify the methods for measuring risk.  more...

Principles of Marketing Fundamentals of Marketing ... market segmentation strategy. Apply the steps of the market segmentation process. Audience Managers, supervisors, and employees who want to learn basic marketing principles in order to influence the marketing goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language  more...