Online Applying eLearning Training

FrontPage 2000 Level 1 Students will learn the tricks to help them create, edit, and manage Web pages easily. The skills introduced include examining the working screen; getting familiar with the new Task Panes; creating new Webs; entering, modifying, and formatting text; incorporating graphics; applying themes; managing Webs; and previewing and publishing Webs. more...

Microsoft FrontPage 2002 Core Students will learn the tricks that will help them create, edit, and manage Web pages easily. The skills taught include examining the working screen; getting familiar with the new Task Panes; creating new Webs; entering, modifying, and formatting text; incorporating graphics; applying themes; managing Webs; and previewing and publishing Webs. more...

Microsoft FrontPage 2002 Level 1 This course is designed to familiarize users with key introductory features of Microsoft FrontPage, as well as introduce them to some of the new 2002 capabilities. The skills include becoming familiar with the new Task Panes; creating new Webs; entering, modifying, and formatting text; incorporating graphics; applying themes; managing Webs; and previewing and publishing Webs. more...

Applying Emotional Intelligence in the Workplace Course description -- Having logical intelligence will give you a good start in succeeding in your job. But to be more effective you must also develop your emotional intelligence. Using the two together, you will get along much better with your colleagues and know how to get ahead at work. You will learn how to handle your emotions and gear them towards a positive outcome. This course will teach more...

Applying Leadership Basics ...Applying Leadership Basics provides the fundamental skills for leading a group: defining the task, establishing a vision, gaining commitment, and building relationships. It tells you how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others. The Strategies and Tips in this module teach you how to foster innovation, provide appropriate more...

How To Master Leadership Course description -- The secrets of organizational effectiveness lie in the capabilities of a company's leadership. This bundle includes those fundamentals of effective leadership that will have the greatest impact on performance. Whether applying essential motivational principles or developing a strategic plan, your organization's leaders will find solid, best-practices guidance in this bundle. more...

How To Master Staying Positive Course description -- Today's fast-paced and competitive work environment is loaded with inconvenience, frustration, and even chaos. Maintaining a positive attitude and outlook has never been toughera or more important. The How to Master Staying Positive bundle is first aid for the stressed and stretched. Its courses provide guidance on managing stress, dealing with burnout and anger, time more...

The Internet - Applying the Basics to your Business Conducting business research through the Internet more...

PowerPoint 2000 Level 3 Applying visual effects, importing and exporting elements, and working across applications are some of the skills that students will learn in this advanced version of Microsoft PowerPoint 2000. more...

Word 2000 Expert In this course, students will learn how to use the advanced features of Microsoft Word 2000 to customize and enhance their documents. Some skills they will learn include using master documents, subdocuments, and expanded and locked documents; using field references, macros, and revision tools; and applying formatting techniques. more...

Word 97 Level 2 This course is designed to familiarize students with the intermediate features of Word 97 so they can increase the possibilities of what they can create with this application. Some skills they will learn include formatting paragraphs by using indents, line spacing, and tab stops; applying borders and shading; and using AutoText. more...

Excel 97 This course introduces students to the introductory, intermediate, and advanced aspects of Excel 97. It starts out teaching basic spreadsheet features and moves up to the most powerful aspects of Excel, such as adjusting default settings, creating views and custom toolbars, protecting worksheets, and applying passwords. more...

Excel 97 Level 3 This advanced level course introduces the accomplished Excel user to the most powerful aspects of Excel. Some topics that will be covered include adjusting default settings; creating views and custom toolbars; protecting worksheets and applying passwords; and importing data from other applications. more...

Design Team - Business Process Modelling ...ess engineering. This course teaches the whole process of applying each technique - from information gathering through to final verification. The diagrammatic standards within the course are compatible with all major proprietary tools and methodologies, including the SAP R3 3.0 "Reference Model". This course teaches the whole process of business process modelling. It uses interactive problem more...

Safety Sense Series: Keeping Yourself Safe ...f the rules, regulations and procedures let alone for not applying them. This combined with the need to understand your obligations and the potential penalties under EU regulations, plus the expense of lost time and money resulting from absenteeism, all add up to the absolute need for you to provide a safe and healthy working environment. Xebec's new Safety Sense series provides your more...

Safety Sense Series: Safety Standards and Systems ...f the rules, regulations and procedures let alone for not applying them. This combined with the need to understand your obligations and the potential penalties under EU regulations, plus the expense of lost time and money resulting from absenteeism, all add up to the absolute need for you to provide a safe and healthy working environment. Xebec's new Safety Sense series provides your more...

Safety Sense Series: The Safety Authorities ...f the rules, regulations and procedures let alone for not applying them. This combined with the need to understand your obligations and the potential penalties under EU regulations, plus the expense of lost time and money resulting from absenteeism, all add up to the absolute need for you to provide a safe and healthy working environment. Xebec's new Safety Sense series provides your more...

Safety Sense Series: Improving Safety Performance ...f the rules, regulations and procedures let alone for not applying them. This combined with the need to understand your obligations and the potential penalties under EU regulations, plus the expense of lost time and money resulting from absenteeism, all add up to the absolute need for you to provide a safe and healthy working environment. Xebec's new Safety Sense series provides your more...

Managing People : When to Coach If you're a manager, .... or a specialist .... or just good at your job, the chances are that at some time, you'll be called on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. You'll find out how to spot coaching opportunities and decide when coaching more...

Managing Resources : Applying Controls When you are responsible for the success of your team and for contributing to the profitability and competitiveness of your organisation it's not enough to rely on flying by the seat of your pants. Too many management controls cause inefficiency and too few contribute to anarchy. This course explores what can be controlled and how to create and apply effective preventive, steering and feedback more...

Applying Financial Strategy: The Moore Corporation Case Study In business making the right financial decisions can mean the difference between win or lose, success or failure. Successful organisations rarely win by accident. They manage their financial strategy and decisions -- balancing risks and rewards -- satisfying the financial needs of the business as well as the expectations of investors. This course explores how the principles of financial strategy more...

Royce Hotel Case Study 6: Bringing it Together Operations planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one more...

Cisco Internetwork Troubleshooting - Part 2 This is the second course in a five-part series on Cisco Internetwork Troubleshooting 4.0 (CIT 4.0). CIT 4.0 teaches students how to baseline and troubleshoot an environment using Cisco routers and switches for multiprotocol client hosts and servers. This is an advanced series that shows networking professionals troubleshooting processes on Cisco Routers and Catalyst Switches. This course will more...

VPNs Using Cisco Pre-Shared Keys To configure VPNs using Cisco pre-shared keys The primary target includes network designers, network administrators, network engineers, and system engineers. more...

Launching Successful On-site and Virtual Teams One factor that defines team success is the way in which a team is launched. Quickly moving an on-site or a virtual team into high-performance mode takes planning, strategizing, and a seamless launch. In this course, you'll learn techniques for setting up a successful team that can be applied to an on-site or a virtual environment. First, you'll learn strategies for selecting high-performing team more...

Negotiating to Mutual Benefit The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep both your company and your customer more...

Understanding Your Customer Can you imagine trying to sell a product or service to a customer you know nothing about? You probably wouldn't succeed. The better you know your customer, the higher your chance for success. In this course, you'll learn about the first major component of the strategic account sales (SAS) approach: research. You'll start by learning about the key areas to research using the SAS approach and where more...

Applying Your Field Sales Approach ...he sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales strategies to change your customers' perceptions of you from vendor to sales consultant by addressing these important factors: asking the right questions and listening to customer needs, avoiding actions that impede sales calls, identifying sales opportunities, and targeting more...

The Oil and Gas Industry Overview Version 2 Has there ever been a more flourishing time in the history of the oil and gas industry? The continued growth in demand and an industry struggling to meet this voracious demand have pushed oil prices to an all-time high. Big oil companies, even while investing heavily in exploration, technology, operational improvement, and research and development, are still left with huge surpluses in an industry more...

The Banking Industry Overview Version 2 Can you imagine a world without banks? In the past, banks focused on loans and deposits, debits, and credits. Now, due to dramatic changes in the world economy, banking is a far more complex business. On a daily basis, the industry must deal with margin pressures, consolidation, and technological and marketing challenges, not to mention unforeseen financial and political crises. However, with cash more...

The Retail Industry Overview Version 2 Retail is one of the largest industries and one of the most visible to consumers. The retail industry includes businesses such as automobile dealers, retail gas stations, and department stores. Over the years, it has gone through various sales-channel shifts, from catalog sales to online selling. Yet, throughout these changes, the brick-and-mortar stores have remained strong. In today's retail more...

Sales Forecasting Applying Forecasting Methods ...Applying Forecasting Methods, you will learn how to apply quantitative and qualitative forecasting methods to your accounts. You will learn the fundamentals of time series and regression forecasting methods. You will also learn how to use market research and expert judgement to create forecasts. Finally, you will learn how to integrate, implement, and evaluate forecasting methods. The target more...

Discovering What Your Customers Want The data are in, and there's no doubt about it: The return on customer loyalty goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics. When customer satisfaction programs begin with a survey, and not a plan, the more...

Customer Satisfaction Analysis and Implementation What you get out of a well-designed customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are more...

Measuring Customer Satisfaction Simulation Stratoscape Creations is an industry-leading producer of multimedia and gaming products. They are responsible for bringing to the market some of the most popular flight simulators and first-person adventure games of the last decade. But competition has grown increasingly fierce in the industry, and Stratoscape is starting to feel the bite of an up-and-coming company, Tempest's Core. It's game time more...

Call Center Communication Skills Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities, more...

Consulting with the External Client Simulation Modern corporations employ consultants for their experience, knowledge, and skills. The primary responsibility of these consultants is to facilitate decision making for senior management. To do this, external consultants gather information using proven techniques, analyze current business situations with specific diagnostic methods, and make recommendations based on those processes. In this more...

Evaluation and Review So, is it success or failure? It's crucial that you take time to review your completed project and confirm the outcomes. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This more...

Functions of IT Project Management ...ourse, you will learn valuable techniques and methods for applying these techniques to your projects. You will acquire a knowledge and essential skills needed to deliver projects successfully, time after time. This course is specifically targeted at IT project managers, and IT professionals preparing to take on IT project management responsibilities. Managers who support IT project managers, more...

Managing Efficiencies of IT Projects Are you delivering quality application systems? Do you know how you can ensure that your projects deliver value to your organization? The key to delivering value is "process." Organizations are becoming more aware of the importance of following the same process for each project. In this course, you will learn how to converge methodologies with other project management techniques and process more...

Ethics and Professional Knowledge PMBOK aligned What does being ethical mean? How does one make the best ethical choice in a complex project management environment? What are legal requirements, and how can you spot the moment when conflict of interest has occurred? In today's world, project managers must have a clear comprehension of these ethical responsibilities. Project managers must also be aware of their professional duty to contribute to more...

Organizational Communication Communicating in the Workplace Organizational Communication: Communicating in the Workplace is designed to help students understand how communication flows within an organization, how networks develop, and what roles individuals fulfill in an organization. The program also gives students guidelines for applying technology to organizational communication. By applying the guidelines, students will be able to communicate more...

Organizational Communication Managing Communication Organizational Communication: Managing Communication is designed to help students understand innovation and change, how environmental context affects communication, and how power and politics affect an organization. The program gives students guidelines for managing change, stress, conflict, and for empowering individuals. By applying the guidelines, students will be able to communicate more...

Self-empowerment Managing from Within Have you ever thought that you could be the best boss you've ever had? By developing attitudes and skills that empower you, you can manage from within and become your own best boss. Self-empowerment is the process of taking responsibility for your attitudes, behaviors, and actions at work to maximize your effectiveness. As an empowered employee, you will be driven by ownership, initiative, and more...

Organizational Communication The Fundamentals Organizational Communication: The Fundamentals gives the student a background in communication terms and organization basics. The program also gives the student guidelines for communicating effectively and motivating employees, as well as methods for overcoming barriers to organizational communication. By applying the provided guidelines, the student will be able to communicate effectively, more...

Effective Listening Skills Simulation Although relatively straightforward in theory, the process that transforms effective listening into successful communication requires great skill, awareness and practice. In the course of this simulation, you will attend a day-long seminar, studying the topic of Effective Listening Skills through various exercises, lectures, quizzes and small-group activities. The day's events will be guided by an more...

Giving Feedback A Manager s Guide The performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the more...

Effective Feedback for Employees and Colleagues Simulation Feedback is an essential element of successful businesses. Managers, employees, customers, and suppliers alike all benefit from the exchange of meaningful, germane feedback. But feedback is a double-edged sword. Given thoughtlessly, without proper preparation and consideration, it is likely to be ignored by the recipient or worse yet, give offense. On the other hand, when given properly, feedback more...

Effective Use of Feedback for Teams Simulation Effective feedback is an essential element of successful teamwork. Periodic reviews and discussions of how the team is performing, how individuals are contributing to the team's performance, and how the team is being managed, are all vital to ensuring that the team continues to perform at peak level. As a team leader, your ability to give and receive feedback will seriously impact the more...

Emotional Intelligence in the Workplace Simulation Does intelligence alone determine success? Or do self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness factor heavily into the equation? While not as readily quantified as IQ, these qualities, collectively termed "emotional intelligence," often determine whether or not people excel in life, relationships, and the workplace. In this simulation, you'll more...

Leadership Without Authority Lily Tomlin said, "I always wondered why somebody doesn't do something about that. Then I realized I was somebody." Tomlin could have been speaking on behalf of many employees in the corporate world who, despite having little authority, take it upon themselves to become leaders nonetheless. Becoming a leader, and getting results, without authority is especially important in today's corporate more...

Process Management Skills Efficiency, in software terms, can be the difference between ineffective, poorly designed software, and elegant, intuitive software. Efficiency in manufacturing is the difference between processes that yield top quality products at a reasonable price, and processes that spit out shoddy products regardless of price. Likewise, efficiency is critical to the effectiveness of a manager and to the more...

Strategies for Transitioning into Management Making a smooth transition from technical professional to management is critical to your success as a manager. You've already demonstrated your technical expertise; now you're ready to take that next step. In your new role as a manager, you'll use technology in different ways -- focusing on managing production, not production itself. This course outlines management tactics for becoming an more...

360-Degree Performance Appraisal Simulation In this simulation, you will assume the role of Northeast Regional Director of Sales for IpSwitch Components, a seller and service provider of computer networking hardware. Recently, the company decided to experiment with a 360-degree performance feedback system, hoping to replace the traditional manager-level review process. This simulation is based on the SkillSoft series 360-Degree Performance more...

Key Stages in Coaching Coaching has many uses in organizations, and the sequence of coaching activities is similar in all of them. This course will involve learners in the continuous process of discovery, goal setting, action planning, and follow-up that distinguishes coaching from other development methods. This course is for anyone in an organization who has a role in improving the performance of co-workers, keeping more...

Accounting Fundamentals How does a business achieve and maintain profitability? An understanding and an accurate application of accounting practices are hallmarks of a successful and financially progressive business. Accounting is a distinct discipline, with its own standards and language. Understanding accounting procedures requires a prerequisite knowledge of certain principles, concepts, terms, and common accounting more...

Accounting for Merchandising Businesses A merchandising business is a business that buys goods and sells them for profit. Merchandising businesses, which include wholesalers and retailers, typically handle inventory, therefore accounting procedures exist to record the cost of goods sold or not sold. This course will provide practical information about maintaining accounts and generating financial statements specifically for more...

The Imperatives of Innovation and Leadership in Strategy This course is designed for individuals aspiring to become strategically focused in their business operations and to innovate and lead change in their organizations. As organizations strive to keep abreast of a fast-changing business environment, the need for innovation increases. While some companies focus on incremental and continuous innovations, other companies have managed to create more...

Lean Tools ...g Lean seeks to eliminate waste from the organization. By applying Lean tools and techniques, organizations can become more competitive, agile, and responsive to customer demands. This course highlights the implementation of Lean tools in the production and manufacturing environment. These tools have derived largely from the development of the Toyota Production System (TPS). In addition, the more...

Properties and Applications of Probability Distributions Whether calculating future process capability or the length of time before product failure, probability distributions are essential to the Six Sigma Black Belt. Distributions and their random variables are the key to determining supportable conclusions for hypothesis tests and confidence intervals. This course discusses the general use of probability distributions, and reviews the applications of more...

Lean Value Finding methods to capture customer-driven value is not a new activity. You've probably analyzed processes, conducting customer surveys, and used audits to determine what customers want. Yet, according to lean thinkers these techniques don't go far enough. They still departmentalize the value concept. Lean experts propose a more holistic view of value that stretches beyond organizational more...

Lean Logic Suppose a friend told you that it was more efficient to put on your shoes before your pants when getting dressed. What is the logic behind taking an action that seems so counterintuitive? You probably wouldn't implement this new methodology without a thorough explanation of its origin and logic, right? Some of the lean manufacturing suggestions may also strike you as counterintuitive. That's more...

Processes for Quality Products and Services The ISO 9000:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. Product Realization is one vital component of the standard. This course examines how one can apply the ISO standards to all the processes required to produce a product or service. The more...

HIPAA Electronic Health Data Transactions Congress designed the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Administrative Simplification Rules to create shared data standards for health care providers, health plans, and information clearinghouses. These common standards make it easier to provide adequate care for patients, process insurance claims, and send and receive payments for health services. By using a more...

Maintaining Quality Code To outline the primary techniques of refactoring, and to discuss the best practices for reviewing, testing, and debugging code Professional application developers or programmers, with at least 2 years experience, who want to learn the latest recommended techniques for developing high quality software more...

OOAD OO Design Patterns This course covers the key concepts related to the use of Class diagrams, Component diagrams, and Deployment diagrams for static modeling. It also covers the features, elements, and considerations for using these diagrams. In addition, the course covers the modeling of three types of compartments in a class: name, attributes, and operations. Further, it discusses the concept and application of more...

Globalizing ASP NET Applications To outline the issues and processes involved in globalizing and localizing an application Web developers who are familiar with the fundamentals of Microsoft ASP.NET and who wish to broaden their ASP.NET programming abilities, especially those pursuing MCAD or MCSD .NET certification more...

Styling Web Applications To familiarize the learner with style sheets and explain how to style a Web Form Web developers with basic experience using previous versions of Active Server Pages or similar technology, who wish to start working with Microsoft ASP.NET more...

Microsoft Windows Small Business Server 2003 Part 2 The Microsoft Windows Small Business Server 2003: Part 2 course covers concepts related to Windows Server 2003. These include creating and managing user accounts and managing templates for user accounts. The course also covers features and types of groups and the steps for creating groups. Further, it covers the steps for creating shared folders, options for managing shared folders, and the steps more...

Streams Pipes Redirects and Processes To introduce applying filters to text streams and redirecting, piping to the input/output commands, and Linux processes Students wishing to acquire the basic skills required as a Linux system administrator. more...

Web Development Process In this WestNet e-Learning module, we show how Web developers can benefit by applying formal software engineering processes to site projects. Many Web developers are still learning the lesson that the softwaredevelopment community learned 20 years ago: process pays. It pays in shorter schedules, better designs, and higher user satisfaction. more...

Legal Ethical Social Global and Taxation Issues This WestNet e-Learning module provides a look at some of the legal and social issues to consider in your work as a Web professional. As the Web has become more entwined with our personal and professional lives, the laws, rules, and customs of the day-to-day real world have necessarily followed. In some cases, this has meant applying existing laws and customs to the Internet. In others, new laws more...

VPNs Using Certification Authorities to recognize how to configure and verify IPSec VPN using CAs The primary target includes network designers, network administrators, network engineers, and system engineers. more...

Telephony Class of Service and Call Admission recognize how to implement a telephony Class of Service (CoS) within in a Cisco CallManager cluster, configure a Cisco IOS gatekeeper for call admission control, and configure SRST on a Cisco IOS gateway. IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam more...

Food Safety and Handling Each year, bacteria in food cause millions of illnesses in the US. According to the Food and Drug Administration, between 2 and 3 of all foodborne illnesses result in secondary long-term illnesses. Some strains of E. coli can cause kidney failure in infants, and salmonella can lead to reactive arthritis and serious infections. In addition to the risks from badly prepared or handled food, there is more...

Designing Documents and Presenting Data The Designing Documents and Presenting Data WBT is the third course in the Office XP: Word 2002 curriculum. The course teaches users to highlight information in tables and charts using borders and shading. It also familiarizes users with inserting drawing objects, such as AutoShapes and ClipArt. The course teaches users to format graphics besides applying special effects like 3-D effects to more...

Microsoft Office 2000 - Excel for Power Users To bring proficient users of Excel 2000 to an advanced level of competence in using macros and sharing, displaying, formatting, and analyzing data End-users seeking proficiency in the use of Microsoft Excel 2000 at an advanced level; end-users seeking to obtain Microsoft Office Specialist (MOS) certification in Microsoft Excel 2000 at Expert level more...

Microsoft Office 2000 - Beginning Word To introduce the learner to basic concepts and features of Word 2000 Employees seeking competency in using Microsoft Word 2000; end-users seeking competency in using Microsoft Word 2000 more...

Macromedia FreeHand MX Part 3 This course build on the knowledge acquired in the previous courses in the Macromedia FreeHand MX curriculum. In this course, participants learn how to apply strokes and fills. How to create text and use text effects are also covered. more...

Adobe Illustrator CS2 Establishing Depth Dimension This course teaches advanced concepts and skills for working with Adobe Illustrator CS2 to create complex illustrations. The topics in this course cover tools of Illustrator that enable the learner to create advanced illustrations using fills, strokes, layers, and colors. The course is intended for the basic end user who wishes to use Adobe Illustrator CS2 to construct vector illustrations and more...

Cisco Internetwork Troubleshooting - Part 2 This is the second course in a five-part series on Cisco Internetwork Troubleshooting 4.0 (CIT 4.0). CIT 4.0 teaches students how to baseline and troubleshoot an environment using Cisco routers and switches for multiprotocol client hosts and servers. This is an advanced series that shows networking professionals troubleshooting processes on Cisco Routers and Catalyst Switches. This course will more...

Essentials of Business Law: Contract Law Essentials of Business Law: Contract Law offers the student an overview of contract law essentials. This program identifies the elements of contract formation classifications of contracts and contract strategies applying to validity and successful contract negotiations. The program also covers rules of consideration validity illegality the statute of frauds third-party rights and breach of more...

Brand Management: Developing a Brand Strategy Brand Management: Developing a Brand Strategy gives you information on building defending and developing brand equity as well as introducing new brands. The program also explains the processes for developing secondary and sub-brands. Additionally the program provides you with guidelines for building brand extensions and releasing a brand internationally. By applying the information in this more...

Brand Management: Integrated Marketing Brand Management: Integrated Marketing gives you information about integrated brands. The program provides you a process for integrating a brand throughout your company. Additionally the program defines brand diver components and how these components can be used to communicate an integrated brand through the appropriate media. The program also provides you with guidelines and processes for more...

Brand Management: Branding on the Web Brand Management: Branding on the Web gives you information about branding on the Internet. The program provides you with processes for branding on the Internet creating a secondary brand on the Internet and how to introduce a brand on the Internet. Additionally the program provides you with guidelines for each process as well as guidelines for developing effective Internet brand names. By more...

Call Center Management: Measuring Quality and Performance Call Center Management: Measuring Quality and Performance teaches the student information about customer expectations and how to reduce the percentage of a call center's lost calls. The program also teaches students about various staffing tactics provides a process for calculating staff levels and identifies the types of reports that call center managers use to evaluate a call center's more...

Call Center Management: Managing and Motivating Your Staff Call Center Management: Managing and Motivating Your Staff gives the student information about turnover and training as well as processes for reducing turnover and training effectively. The program also gives the student a process for managing employee stress as well as guidelines for motivating and communicating with employees. Additionally the program provides students with processes and more...

Emotional Intelligence: Developing Emotional Intelligence Skills Emotional Intelligence: Developing Emotional Intelligence Skills gives the student an overview of the use of Emotional Intelligence in corporations and provides a process for applying Emotional Intelligence in everyday activities. The program covers how the process can be applied in various situations including being assertive providing and accepting feedback building positive work environments more...

Emotional Intelligence: Applying Emotional Intelligence in the Workplace ...Applying Emotional Intelligence in the Workplace gives the student an overview of the use of Emotional Intelligence from a leadership perspective and provides a process for applying Emotional Intelligence in everyday interactions with team members and employees. The program covers how the process can be applied in various situations including motivating resolving conflict maximizing team and more...

Emotional Intelligence: Emotional Intelligence for Executives Emotional Intelligence: Emotional Intelligence for Executives gives the student an overview of emotions explains the use of Emotional Intelligence from a leadership perspective and provides a process for applying Emotional Intelligence in everyday interactions with employees. The program covers how the process can be applied in various situations including motivating resolving conflict and more...

Business Problem Solving: Problem Solving Fundamentals In Business Problem Solving: Problem Solving Fundamentals you will learn about the need for problem solving the ineffective responses to problems and the elements of an effective solution. The program also provides a description of the skills that effective problem solvers possess. Additionally the program provides you with definitions and strategies for overcoming barriers to solving problems. more...

Business Problem Solving: The Problem-Solving Process In Business Problem Solving: The Problem-Solving Process you will learn the three phases of the problem-solving process and how to complete each phase. The program also gives you several processes for generating solution options and a method for prioritizing problems. By applying the information in this program you will be able to identify a problem's root causes develop and implement an more...

Business Problem Solving: Critical Thinking and Information Analysis In Business Problem Solving: Critical Thinking and Information Analysis you will learn multiple analysis techniques as well as the different methods to reach conclusions. The program gives you a process for thinking logically and creatively. Additionally the program provides you with processes and guidelines for both quantitative and qualitative analysis techniques. By applying the information in more...

Coaching: Applying the Coaching Process In Coaching: Applying the Coaching Process you will learn how to establish coaching objectives identify the best opportunities to coach and communicate your goals and expectations to your employees in a clear and effective manner. You will also learn how to differentiate between performance goals and long-term goals implement an appropriate reward system and monitor your employees' performance.  more...

Software Requirements Specification & Analysis This course will provide students with the tools necessary to analyze requirements by applying selected techniques to create a Requirements Specification Document. more...

Software Configuration Management In this course, the student will learn that Software Configuration Management (SCM or CM) is one of the key characteristics of successful software development organizations. By applying configuration management techniques, effective organization and integration of changes can occur. This course provides a practical introduction to the disciplines, techniques, and tools that are a part of software more...