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The Art of Professional Telephone Communication



Turn your telephone calls into a selling advantage
Business and telephone calls go together like salt and pepper. When you use the telephone you are at the disadvantage of not being able to see your customer. There are verbal skills and strategies you can use to turn the telephone into a selling advantage. Tuning in to key words will indicate buying style and presentation preferences.
You want
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Office 2000 Introduction



This course introduces students to Microsoft Word, Excel, Access, PowerPoint, and Outlook 2000, as well as containing a section on time management. Students will learn basic features from each one of these courses and gain an introductory knowledge of the applications. They will also learn some techniques to manage time more effectively.
Office 2000 Introduction This course introduces students to
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Outlook 2000 Level 1



... managing e-mail messages; using the Calendar to schedule appointments; and understanding and using tasks.
This introductory course teaches students the basic features found in Microsoft Outlook 2000. Some skills students will learn include sending, receiving, and managing e-mail messages; using the Calendar to schedule appointments; and understanding and using tasks.
Students will also learn
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Outlook 2000 Proficient



This comprehensive course teaches students both the basic and more advanced features found in Microsoft Outlook 2000. Skills taught include sending, receiving, and managing e-mail messages; using the Calendar; understanding and using tasks; exploring contacts and the Journal; and integrating Outlook and Office.
This comprehensive course teaches students both the basic and more advanced features
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Outlook 2007 Level 1
This basic course introduces students to Microsoft Office Outlook 2007. Students will learn how to create, send, preview, read, reply to, and forward e-mail messages. They ll also learn about recalling messages, attaching files to messages, resending messages, marking messages as unread, deleting messages, organizing messages into folders, and previewing and printing messages.
Outlook 2007
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Microsoft Outlook 2002 Core



In this course, students will learn basic features, such as working with e-mail messages, customizing Outlook to their personal preferences, and managing time using the Calendar, task, and note functions.
This course will cover the basic features of Microsoft Outlook 2002. Topics covered include composing messages, sending messages, replying to messages, forwarding messages, creating contacts,
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Microsoft Outlook 2002 Level 1



...ssages; creating contacts; using the Calendar to schedule appointments; and understanding and using tasks.
This introductory course teaches students the basic features found in Microsoft Outlook 2002. Some skills students will learn include sending, receiving, and managing e-mail messages; creating contacts, using the Calendar to schedule appointments, and understanding and using tasks.
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Lotus Notes 5.0 Level 1



...ill learn to send and receive e-mail, as well as schedule appointments and write to-do lists.
This introductory course will teach students the basic features of Lotus Notes 5.0 so they can easily send and receive e-mail and manage databases. Specifically, students will learn the basics of sending and receiving e-mail, working with file attachments, formatting messages, and managing messages.
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Dental Office Professional Certificate Program
This comprehensive program allows you to work at your own pace under the guidance of an online dentist instructor. Dental Office Professionals are in high demand across the country. They hold clerical positions in dental offices and answer telephones, greet patients, update and file patient medical records, fill out insurance forms, handle correspondence and schedule appointments. This course is
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How To Master Palm Organizer Level 1



This course is designed to familiarize users with the basic features of the Palm Organizer. Some of the skills students will learn include getting around using the application buttons, learning how to enter text, creating appointments in the Date Book, attaching notes and alarms to records, and adding tasks in the To Do List.
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From 123-CBT Computer Based Training
Lotus Notes R5 Calendaring and Scheduling

...s R5 calendar and provide access to a calendar; work with appointments and alarms; schedule and manage meetings and resources; and integrate the calendar with other Notes applications. L earn To: Display the Lotus Notes R5 calendar and provide access to a calendar. Work with appointments and alarms. Schedule and manage meetings and resources. Integrate the calendar with other
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Lotus Notes R5 Calendaring and Scheduling
Lotus Notes R5 Calendaring and Scheduling

...s R5 calendar and provide access to a calendar; work with appointments and alarms; schedule and manage meetings and resources; and integrate the calendar with other Notes applications. L earn To: Display the Lotus Notes R5 calendar and provide access to a calendar. Work with appointments and alarms. Schedule and manage meetings and resources. Integrate the calendar with other
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Outlook 2000 Proficient User

...to people inside and outside their organization, schedule appointments and meetings, maintain a contact list, and organize their activities with tasks, notes, and journal entries.
L earn To:
Arrange meetings and contacts.
Record tasks, journal and notes entries.
Integrate and customize Outlook 2000.
C ontent Emphasis
Skills-Based
A udience
This course is intended
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Outlook XP Fundamentals

...ail messages, insert attachments in messages and schedule appointments in the Outlook Calendar. Learn To Start and exit Outlook 2002. Identify the components of the Outlook 2002 interface. Obtain help by using the Outlook 2002 Office Assistant. Open a Microsoft Office file attachment. Print a message attachment. Save a file attachment to
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Outlook XP Proficient User

...l as group contacts as well as for arranging meetings and appointments through Microsoft Outlook. Outlook Proficient User requires a higher level of skill as it presupposes some familiarity with the software. Learners taking Microsoft Outlook 2002 Proficient User should have completed the Microsoft Outlook 2002 Fundamentals course (74070). Content Emphasis Informational Deployment Options
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Outlook XP Expert User

...l as group contacts as well as for arranging meetings and appointments through Microsoft Outlook. Microsoft Outlook 2002 Expert User requires a higher level of skill as it presupposes some familiarity with the software. Learners for Expert User should have taken Microsoft Outlook 2002 Fundamentals (74070) and Microsoft Outlook 2002 Proficient User (74071). Content Emphasis Conceptual
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Self Development Improving Your Memory

...tify cues that can trigger your memory about meetings and appointments. Recognize techniques to remember numbers. Identify actions that can help you overcome absentmindedness. Recognize the steps for remembering names. Identify types of mnemonic devices. Differentiate among the
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From Serebra Learning Corporation
Managing Data using Works 6 0
The Managing Data using Works 6.0 course is the first course in the Works Suite 2002 curriculum. This course acquaints the users with the applications of the Works Suite and the different components of the Works application. It teaches the users to use the Task Launcher to start various tasks in Works and complete them using different wizards and templates. Additionally, it explains the different
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Introducing Outlook 2002
To provide an overview of the basic communication capabilities and organization features of Outlook 2002 Anyone wishing to gain a basic understanding of Microsoft Outlook 2002, candidates for MOUS certification, and end-users seeking competence in the use of Microsoft Outlook 2002
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Scheduling events Appointments and meetings in Outlook 2003
To demonstrate how events, appointments, and meetings are scheduled in Outlook 2003 Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Outlook 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003; end-users seeking basic IT certification, such as ECDL, ICDL, IC3, or an equivalent
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Microsoft Office 2000 - Beginning Outlook
To describe how to use Outlook 2000 in the integration of desktop applications and to show how Outlook 2000 can be used in most organizational and communications tasks Anyone wishing to gain an understanding of Microsoft Outlook 2000, candidates for Microsoft Office Specialist certification, and end-users seeking competence and proficiency in the use of Microsoft Outlook 2000
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Lotus Notes 6 End User Using the Calendar and To Do List Features and TeamRoom Collaboration
To introduce the student to the Calendar, To Do List, and TeamRoom collaboration Anyone wishing to use Lotus Notes 6; end users wishing to work with the Notes client, Notes Mail, and iNotes
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Microsoft Outlook 98 Basic
The Microsoft Outlook 98 Basic course introduces you to the basic features of Microsoft Outlook98, which is an integrated information management program that helps you communicate with others and organize your personal and business information. As you work through each unit in the course, you will learn how to create and send electronic mail (also called e-mail), respond to e-mail messages,
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Microsoft Outlook 2000 Basic
This course introduces the basic features of Microsoft Outlook 2000 to familiarize the user with the Outlook environment. It contains information for users to utilize e-mail, manage tasks, and maintain contact information. Designed to teach basic features of Microsoft Outlook 2000.
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Microsoft Outlook 2000 Intermediate
This course introduces the advanced features of Microsoft Outlook 2000 to familiarize the user with the Outlook environment. It contains information for users to schedule appointments and events, organize meetings, maintain a journal, and use Notes. Designed to introduce advanced features of Microsoft Outlook 2000.
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Outlook 2003 Proficient User
...ts to use the Outlook Calendar for scheduling activities, appointments, events, and meetings. It also teaches the students to store and manage information by creating tasks and notes, recording events in the journal, and creating rules. Further, the course provides in depth knowledge of the customizing the Outlook 2003 interface and its various features based on individual requirements. This
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INDIVIDUAL Training for Organizer Millennium


This course presents the basic concepts for Lotus Organizer: Millennium Edition. This course also has an optional Skill Assessment mastery test that measures the participant's skill level.
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Microsoft Outlook 2000 Proficient User
This course prepares IT Professionals to send messages to people inside and outside their organization, schedule appointments and meetings, maintain a contact list, and organize their activities with tasks, notes, and journal entries.
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Novell GroupWise 6.5 User Fundamentals
This course is the first part of a two-part series. The course will focus on using the GroupWise 6.5 client to send receive and manage messages. It will also explain how to perform personal calendaring by creating appointments tasks and reminder notes. In addition the course will cover address book management and general GroupWise client skills.
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Microsoft Outlook 2002 Fundamentals


This course presents the learner with the basics of Microsoft Outlook 2002. Individuals will learn how to open and reply to e-mail messages, insert attachments in messages and schedule appointments in the Outlook Calendar.
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GroupWise 5.5 for End Users


This course uses a specially designed instructional environment that maximizes the self-paced learning process. The student experiences easy to use menus, large, clear text, descriptions that explain why not just how, high quality animations, realistic simulations.
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Microsoft Outlook 2002 Fundamentals
This course presents the learner with the basics of Microsoft Outlook 2002. Individuals will learn how to open and reply to e-mail messages insert attachments in messages and schedule appointments in the Outlook Calendar.
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Lotus Notes R5: Calendaring and Scheduling
This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course students will learn how to display the Lotus Notes R5 calendar and provide access to a calendar; work with appointments and alarms; schedule and manage meetings and resources; and integrate the calendar with other Notes applications.
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Microsoft Outlook 98 Training


This course teaches the learner how to manage e-mail, tasks, and appointments with Microsoft's versatile scheduling program.
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From Seletel Informatique
Novell GroupWise 55
This series introduces you to Novell's GroupWise 5. 5. In this series, you will learn how to use the features of GroupWise to send and receive e-mail, set up appointments and discussion groups, create task lists and manage your schedule.
Audience:
This series is for anyone using Novell's GroupWise 5. 5.
Interactive online courses.
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From The Virtual Training Company
Microsoft Outlook 2002
Accessing and communicating quickly and effectively in today's fast-paced world is critical. Work smarter and faster. Microsoft Outlook 2002 makes it a breeze to manage e-mail messages, tasks, contacts, and appointments all from one location. Send and receive instant messages, access Web-based e-mail accounts, and schedule meetings. Virtual Training Company author Brian Culp steps you through this
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Microsoft Outlook 2000
Microsoft Outlook 2000 is somewhat like an electronic diary, for either personal or business use. Use Outlook to keep track of daily or weekly tasks, to remind you of important meetings or other events, to send emails, and to store contact information of clients or friends. Virtual Training Company's tutorial will provide you with the knowledge you need. After introducing the interface, author Zoe
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From Teach Me IT
Outlook 2003 Proficient User

...ts to use the Outlook Calendar for scheduling activities, appointments, events, and meetings. It also teaches the students to store and manage information by creating tasks and notes, recording events in the journal, and creating rules. Further, the course provides in depth knowledge of the customizing the Outlook 2003 interface and its various features based on individual requirements. After
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Managing Data using Works 6.0

...erent components of Works and how to use them for setting appointments, creating an address book, working with collections, creating databases, and performing calculations in spreadsheets. After completing this course, the users will be able to:
List the features and components of Works Suite applications
Use Works help features
Start a task
Save and retrieve your work
Create an address
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MS Outlook 2000 Fundamentals

The Microsoft Outlook 2000 Fundamentals WBT is the first course of the Microsoft Outlook 2000 Curriculum. This curriculum prepares the students for the Microsoft Office User Specialist (MOUS) Microsoft Outlook 2000 exam. It provides students with an introduction to the MS Outlook 2000 working environment and its various features. It also provides students with hands on training of all the
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From Skillspride Online Training
Microsoft Schedule+ 7.5 for Windows NT 4.0
On completion of this course, readers will be able to set and keep track of their appointments, tasks, contacts, and events (including setting reminders). They will also learn how to store and edit contact information.
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Microsoft Schedule+ 7.0 Introduction
MS Schedule+ is a time-management tool that you can use on your own or as part of a group. On completion of this course, readers will be able to set and keep track of their appointments, tasks, contacts, and events (including setting reminders). They will also learn how to store and edit contact information.
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Microsoft Outlook XP 2002 Level 1; Introduction
Microsoft Outlook is a powerful personal information management program, to efficiently communicate, schedule appointments and tasks, record information and organise your files. In this course the reader will learn about outlook essentials, communicating with mail, organising contacts, scheduling with calendar, tasks, keeping a journal and using notes.
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Microsoft Outlook 2002 (XP) Introduction
To use the Desktop Information Manager application Microsoft Outlook 2002 (XP) to store and organise personal and business information. You will learn to send and receive email, schedule meetings and appointments, create a list of contacts and manage tasks.
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Microsoft Outlook 2000 Introduction
MS Outlook functions as desktop information manager including managing files and folders and an mail message centre. On completion of this course, delegates will be able to navigate Outlook, get help, send and read e-mail, set and keep track of their appointments, tasks and contacts, post Notes, print and organise their Outlook desktop.
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Microsoft Outlook 98 Desktop Information Manager
In standalone or single-user mode MS Outlook functions as desktop information manager (DTIM) including managing files and folders. On completion of this course, readers will be able to navigate Outlook, get help, set and keep track of their appointments, tasks and contacts, post Notes, print and organise their Outlook desktop.
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Microsoft Outlook 2000 Introduction
MS Outlook functions as desktop information manager including managing files and folders and an mail message centre. On completion of this course, delegates will be able to navigate Outlook, get help, send and read e-mail, set and keep track of their appointments, tasks and contacts, post Notes, print and organise their Outlook desktop.
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Microsoft Outlook 2003 Introduction
This course is designed to help you to use the email and scheduling application Microsoft Outlook. You will learn to send and receive emails and instant messages and to manage communications and contacts using Outlook. You will also learn to use the scheduling component to arrange appointments, meetings, and tasks. You will be able to customise the view to sort, group, filter, and search for
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Microsoft Outlook XP 2002 Level 1; Introduction
Microsoft Outlook is a powerful personal information management program, to efficiently communicate, schedule appointments and tasks, record information and organise your files. In this course the reader will learn about outlook essentials, communicating with mail, organising contacts, scheduling with calendar, tasks, keeping a journal and using notes.
more...
Microsoft Outlook 2002 (XP) Introduction
To use the Desktop Information Manager application Microsoft Outlook 2002 (XP) to store and organise personal and business information. You will learn to send and receive email, schedule meetings and appointments, create a list of contacts and manage tasks.
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