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From Online Training Directory
A Fast Track Approach to Making Money as a Freelance Writer Self-Directed
   Designed to aid individuals interested in increasing their income as a freelance writer. more...The Free-Lance Writing Toolkit
The a Toolkita is designed as a creative approach to help the learner design, implement, and practice his/her objective to become a successful free-lance writer. more...The Travel Agent s Approach to Booking Cruises
This course is designed to demonstrate how knowledge of the cruise industry can translate into more effective package salesmanship. A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program, there will be a $5 discount on the book. more...A Workshop Approach to Mastering RoboHelp Office Latest Release
Learn from an expert and save hundreds of training dollars. (Optional purchase, full version RoboHelp for only $499, Reg.$999 See Details) more...Leading Effective Teams
 ...approach to team leadership addresses the three essential elements of creating an effective team: focusing on results, providing structure, and building positive interactions and teamwork. You will be given tools to help you document the purpose of your team and account for all the tasks that need to be done. You will learn techniques to help you keep the team on track, and tools to measure the more...Managing Stress
Course description -- The tools and techniques in this course will help you understand and diagnose the stress in your life, identify the stressors you can and cannot control, and assess your readiness to make changes. There are methods to help you develop a systematic approach to eliminate stressors, manage your time, and implement short-term and long-term coping mechanisms. Youa ll develop a more...Attract Financial Prosperity - An Effective Program to Manifest Financial Abundance
Are you ready to eliminate financial struggles? Take control of your life with this one-month transformative program that incorporates a spiritual approach to solving your prosperity challenges through aromatherapy oil recipes, meditations, affirmations, and much more. more...
From Serebra Learning Corporation
Effective Presentations 1: Creating Your Presentation
...Presentations Series takes a structured and down to earth approach to presentation skills that helps students build confidence and overcome their natural fear of public performance. The CD-ROM self study format allows students to learn the essentials in a risk free environment and to decide on their own path and pace. An extensive and detailed on-line glossary, along with quick and easy access more...Effective Presentations 2: Delivering Your Presentation
...Presentations Series takes a structured and down to earth approach to presentation skills that helps students build confidence and overcome their natural fear of public performance. The CD-ROM self study format allows students to learn the essentials in a risk free environment and to decide on their own path and pace. An extensive and detailed on-line glossary, along with quick and easy access more...Business In Sight Series: Account Ability
...is unique and award winning course has received the Xebec approach to meet new accounting standards with a new graphical look and feel. Set in the context of a detective thriller featuring private eye Philip Maclow, the drama helps students get to grips with a seven step approach to interpreting financial statements including concepts such as profitability, growth and liquidity. For each step, more...Training and Facilitation: Facilitation Skills
MAXIM TRAINING A leader's job is to help their team become more effective. A leader's success lies in the team's success. The best leaders develop teams to succeed with or without them. This course explores a powerful approach to team development - facilitation - and the skills needed to make it work. more...Leadership and Team Development: Performance Troubleshooting
MAXIM TRAINING Performance Troubleshooting is all about identifying causes and solving performance problems at work. But to solve a problem, first you must be able to describe it. This course gives a systematic and highly effective approach to describing performance and analysing problems at work. It's called the Human Performance System, or HPS. The overall aim of the course is to ensure you can more...Customer Service : Handling Customer Complaints
Not every encounter with customers begins as a positive experience. But nearly every one can be turned around. The customer whose complaint has been handled well is likely to be your customer for life. This course shows you how to deal with difficult customer situations. It will help you build the confidence to cope with demanding customers. It will help you to take a professional approach to more...Customer Service : Handling Angry Customers
Not every encounter with customers begins as a positive experience. But nearly every one can be turned around. The customer who's complaint has been handled well is likely to be your customer for life. This course shows you how to deal with difficult customer situations. It will help you build the confidence to cope with angry customers and diffuse the tension. It will help you to take a more...Identifying Budget Variancies
When you're dealing with colleagues or members of your team, do you ever feel like a judge, a nursery teacher or even a simpering child? This course will help you to analyse your behaviour and that of your team. It will help you to understand how to adjust your approach to each person to gain maximum response. And it will help you work towards achieving the benefits of an adult/adult relationship, more...Managing People : Improving Working Relationships
When you're dealing with colleagues or members of your team, do you ever feel like a judge, a nursery teacher or even a simpering child? This course will help you to analyse your behaviour and that of your team. It will help you to understand how to adjust your approach to each person to gain maximum response. And it will help you work towards achieving the benefits of an adult/adult relationship, more...Problem Solving
Learn how to solve problems effectively No matter what job you do, or how senior a position you hold, one thing is certain - you will regularly be confronted with problems that have to be solved. This course will enable you to use a combination of analytical and creative skills to solve problems using a simple step by step process that can be used in any problem situation. By using a systematic more...Caring For Your Customers
...contact between customers and the organisation! It's your approach to customers that ensures, or denies, their satisfaction and determines whether they come back. The quality of service you provide to your internal customers, like your colleagues or people in other teams, departments etc, is equally important. This course involves ACTIVELY establishing a relationship where customers feel more...Royce Hotel Case Study 1: Understanding the Business
Operations planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one more...KAZ (Keyboard AZ) Typing Tutor
...ng method is based on 11 words in just 5 phrases. The KAZ approach to learning is to cut out the unnecessary boring practice drills, exercises, finger analysis and games found in other typing tutors and to focus on a revolutionary simple method that allows learners to quickly learn, drop the product and get on with their work. In this ever-changing and challenging economic climate employees' more...Overview of Business Process Management
...ning competitive in the market? The answer is a Six Sigma approach to business process management. This course examines the basics of adopting a Six Sigma approach firmly bound to customer needs and bottom-line results. Six Sigma is a registered Trademark of Motorola Corporation, and all right, title and interest in Six Sigma belongs to Motorola. Candidates for Black Belt certification; more...Strategic Account Sales Skills Simulation
...our company's services. You use a strategic account sales approach to do research on your own and then conduct research meetings with some contacts that work for the store. Unfortunately, you discover that Bigler's manager has serious reservations about remodeling and expanding. To overcome his objections and gain access to the decision maker, you will need to use effective strategies for more...ITIL Problem and Change Management
...infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help organizations set up rigorous processes to identify, classify, and resolve problems and errors, as well as identify and implement appropriate solutions. The delivery and support of IT services are divided into core processes within ITIL. This course covers two service support more...ITIL Financial and Security Management
...infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help IT organizations set up rigorous processes to aid in their efforts to become and remain solvent and to keep their systems secure. The delivery and support of IT services are divided into core processes within ITIL. This course covers a service delivery process--financial more...Establishing a Relationship with Internal Clients
Even if your clients are internal to your organization, you still need to spend time getting to know them, and understanding what it is they require from you. When you are dealing with internal clients, there may be a temptation to think you know everything about them, and about the project. This course will stop you from making that mistake. It will enable you to understand your clients' needs more...An Essential Guide to Giving Feedback
... the nature of feedback, and it then develops a practical approach to the feedback process. Giving feedback is not always straightforward however, and so the final part of this course looks at barriers to giving feedback and strategies for dealing with situations where your feedback is challenged. Individuals aiming to improve their performance at work by making effective use of the feedback more...Giving Feedback A Manager s Guide
... the nature of feedback, and it then develops a practical approach to the feedback process, detailing five logical steps. However, in some situations it is not always sensible to use a standard approach and so the course concludes by considering how to cope with challenging situations, such as giving feedback to the staff member who is angry or upset. Managers at any level in the organization, more...Total Productive Maintenance TPM
...costs. Total Productive Maintenance (TPM) is a systematic approach to eliminating waste associated with production equipment and machinery. It is an approach that seeks to engage all levels and functions in an organization to maximize the overall effectiveness of production equipment. This course examines how TPM emphasizes the importance of production and maintenance staff members working more...Financial Analysis for Successful Marketing
... course in this series takes a user-friendly, interactive approach to help you master the numbers game. You will analyze typical financial parameters associated with setting up a financial budget as part of an overall marketing strategy. This includes assessing financial resources, the development of a financial schedule and an allocation plan, the calculation of important financial ratios, more...Building a Quality Management System
...S model emphasizes ISO 9001:2000's new focus on a process approach to quality, continual improvement, and customer satisfaction. In addition, this course describes the important role that documentation plays in building a quality management system and outlines how an organization can begin its ISO journey in an easy-to-understand format. This course is designed for all quality assurance more...System Analysis and Design
The System Analysis and Design WBT provides an overview of various systems concepts, such as characteristics and elements, in an organization. It also describes the various phases involved in developing a new system and the role of the system analyst. Its discusses various steps and tools used for gathering information that will be required for preliminary investigation. The course identifies the more...Introducing User-Centered Design
To identify the principles and benefits of user-centered design and to determine a practical approach to promoting user-centered design methodology in organizations This path is targeted primarily at software architects and project managers working on high level design. This path will also target programmers and developers looking to improve their skills in user centered software design. more...Project Management
...ivated team. Both can be achieved through a participatory approach to developing and using schedules, budgets, and reporting systems. The focus of this course is therefore on teaching the student collaborative ways of using technical management systems and tools on projects. Instruction is provided both for the management tools and the development of the team environment required to make the more...Gathering Requirements
...approach to network design. . It can be used by an outside consultant or an internal Information Services (IS) group. This network design process, as presented here, is very methodical. This level of detail helps ensure that the designer gathers all necessary information, considers all options, and keeps all key players well informed. Experienced network designers have found that this approach more...Overview of the Implementation Process
This WestNet e-Learning module will outline a formal four-phase approach to network design, which covers the majority of areas that must be considered in most networking implementation projects. more...Troubleshooting
This WestNet e-Learning module presents a general approach for troubleshooting a network, the most common software and hardware tools for network troubleshooting, and a series of real-world problems that show how an administrator can use various combinations of tools and a disciplined approach to identify and correct many common problems. more...First Aid--Basic
...our training course will focus on how to use a systematic approach to evaluate an emergency situation and respond to basic first aid situations prior to the arrival of the Emergency Medical Services (EMS). Note: This training should not be used as the primary basis for any first aid certification. It is intended to provide the learner with knowledge-based training only. This training should be more...Data Modeling: Create Basic Models
...odeling. You will begin by learning a top-down systematic approach to database development using entity-relationship models and normalization. Then you will use this approach to identify and define business information requirements both in the course and within your work environment. This course can be used as part of Oracle's integrated curriculum. It is designed to act as an alternative more...Data Modeling: Develop Depth to Your Models
...odeling. You will begin by learning a top-down systematic approach to database development using entity-relationship models and normalization. Then you will use this approach to identify and define business information requirements both in the course and within your work environment. This course can be used as part of Oracle's integrated curriculum. It is designed to act as an alternative more...Sales Skills: The Fundamentals
In Sales Skills: The Fundamentals participants will learn the six basic steps of the sales process how to understand their client's decision-making practices and the meanings of commonly used sales terms. In addition participants will learn how to establish credibility and how to take a proactive approach to sales. more...Decision Making & Problem Solving: Problem Solving Fundamentals
In Decision Making & Problem Solving: Problem Solving Fundamentals you will learn to use a systematic approach to solve problems. In this program you will face several problems in your organization and successfully use your problem solving skills in order to produce a positive outcome. more...Coaching: Communicating with Employees
In Coaching: Communicating with Employees you will learn how to use appropriate language during a coaching session recognize factors that can distort your message and how to interpret your employees' nonverbal communication correctly. You will also learn how to ask the right questions during a coaching session how to conduct effective face-to-face meetings and the best approach to take when more...IBM Technical Overview of WebSphere Development Version 5
This single course is designed to introduce developers to the technical aspects of development using WebSphere. The course will provide a technical overview of the WebSphere platform; introduce developers to web-based architectures J2EE and the Model-View-Controller (MVC) pattern; and introduce the development approach to building web-based J2EE applications with WebSphere Studio Application more...GUI Testing Essentials
...approach to using industry standard methods to perform a unit test on GUI-based business applications. These methods will include test plans, expected results, test data generation and documentation. Emphasis will be on the scope of test conditions/steps included in the overall unit test plan. Where appropriate, the course compares test plans for a traditional host-based application. The course more...Project Management for Software Development
The key elements of successful projects are good time and cost control and an effective, motivated team. Both can be achieved through a participatory approach to developing and using schedules, budgets, and reporting systems. The focus of this course is therefore on teaching the student collaborative ways of using technical management systems and tools on projects. Instruction is provided both for more...
From Bartending Pros
Bartending the Easy Way Online
For the sake of convenience some people would rather take a course of this type in the comfort of their own home, while some prefer to learn without the pressure of having others around. Bartending the Easy Way online course will teach you everything you need to begin your bartending career. Through email lessons and quizzes, a demonstration video, flash cards and the tools to practice at home, more...Bartending to the Max Online
... the bar business works and will teach you a common sense approach to bartending that is crucial to being a valued employee. Though liquor is not used in class, you will be taught in detail how to practice making cocktails on your own.
Kellie Nicholson has condensed over twenty-five years of experience into a course that will give you the confidence to step behind a bar anywhere. She will more...
From 123-CBT Computer Based Training
Designing Cisco Network Service Architectures Part 4
 ... a Cisco QoS solution.
Identify guidelines for a design approach to enabling QoS.
Identify guidelines for designing QoS.
Identify guidelines for selecting scalable network QoS solutions for the enterprise network.
Identify the QoS Services decisions for the Celestal Curtain Manufacturing Company.
Identify optimal decisions for designing QoS services in a given scenario.
Unit 2: more...Sales Skills The Fundamentals
... how to establish credibility and how to take a proactive approach to sales. Learn To Ask specific questions to understand people's decision-making practices. Establish and use a filter system. Apply the PLEASED acronym to their life and their work. Establish their credibility. more...Sales Skills Overcoming Obstacles
...it and a feature. Take a proactive approach to sales. Simulation Overview: In this simulation, you will meet with Jack Sullivan, one of Icon's Regional Vice Presidents of Sales. Through your questions and his answers, you will learn the basic steps of the selling process, common myths about selling, and some key issues that more...Data Modeling - Create Basic Models
...deling. You will begin by learning a top-down, systematic approach to database development using entity-relationship models and normalization. Then you will use this approach to identify and define business information requirements both in the course and within your work environment. This course can be used as part of Oracle's integrated curriculum. It is designed to act as an alternative more...Data Modeling - Develop Depth to Your Models
...deling. You will begin by learning a top-down, systematic approach to database development using entity-relationship models and normalization. Then you will use this approach to identify and define business information requirements both in the course and within your work environment. This course can be used as part of Oracle's integrated curriculum. It is designed to act as an alternative more...Advanced Project Leadership Selling Project Mgmt to the Organization
...management to senior executives. Select the appropriate approach to be used with different types of senior executives. Unit 3: Implementing Project Management (1 hour) Identify reasons for implementing project management as a project. Identify the implications of implementing project management in an organization. Identify the requirements for implementing project management in an more...Excellence in Service Fundamentals for Employees
In Excellence in Service: Fundamentals for Employees, you will learn how to develop the skills needed to effectively relate to customers, fulfill their needs, and develop a positive customer service attitude. You will understand the importance of going beyond just satisfying customers. You will also differentiate between internal and external customer needs and understand the relationship between more...Decision Making Problem Solving Problem Solving Fundamentals
... Solving Fundamentals, you will learn to use a systematic approach to solve problems. In this program, you will face several problems in your organization and successfully use your problem solving skills in order to produce a positive outcome. Learn To Identify different ways problems can be handled. Evaluate the problem more...Six Sigma Managing Six Sigma Projects
... Identify the advantages of the statistical approach to design of experiment (DOE). Identify the benefits of failure mode and effects analysis (FMEA). Identify leadership challenges in Six Sigma. Identify guidelines for selecting projects that are in line with your business priorities. Audience more...Value Chain Management Managing a Value Chain
...ogistics strategy. Identify an approach to effective demand management. Identify guidelines for developing a distribution strategy. Recognize transport management solutions. Audience Participants in this course may be Involved in management functions, project implementation, strategic planning, and team more...ISO 9001 2000 Overview of Standards
... Sequence the steps in the process approach to Quality Management (QM). Identify six steps to create a documented process flowchart. Conduct a compliance audit using ISO 9001: 2000 requirements. Identify the arrangements for a certification audit. Identify more...Coaching Communicating with Employees
... to conduct effective face-to-face meetings, and the best approach to take when confronting an employee. Learn To Demonstrate clear communication by applying appropriate techniques. Interpret nonverbal communication by analyzing body language. Use the four types of questions effectively while coaching. more...Project Management Project Scope Management
In Project Management - Project Scope Management, you will learn about the constituent processes of Scope Management, the processes to develop a scope management plan, and the techniques to analyze scope definition. You will also learn the importance of a Work Breakdown Structure (WBS), including concepts, design procedures, and the outputs resulting from the WBS creation process. Finally, you more...Advanced Business Comm Business Writing for Results
In the Advanced Business Communication: Business Writing for Results course, students will learn about writing reports, proposals, and case reports with the audience in mind. Students will cover how to effectively use visual support, including tables, graphs, drawings, and diagrams. In addition, students will learn about planning, preparing, and delivering business presentations and speeches. more...Moving from Technical Professional to Mgr Managing the IT Dept
...ded to set up a new help desk to create a more structured approach to dealing with system downtime and disaster recovery. You are meeting with Mike Miller, Team Lead for the new help desk, to discuss the responsibilities of the help desk and its function in communicating downtime. One of Mike's other responsibilities will be dealing with disaster recovery as part of the team that Jennifer more...
From ProTrain Online
Business Strategy and Operations Certificate
 As corporate business processes and technology change for the better, employees must be trained on the new systems and processes to ensure rapid adoption and minimize rework. Training also ensures that a common base of knowledge is developed and shared with staff as they come onboard or take on new roles. But while every to enterprise wants develop high-quality programs, professional development more...
From Canadian Centre for Professional Development
Tourism Excellence Certificate
This program provides tourism and hospitality facilities with a proven approach to strengthening business, reach business goals and achieving business recognition. Designed specifically for owners, operators and staff in the tourism industry. more...
From The Virtual Training Company
Sony Vegas 6
...f the rest. Add unrivaled audio tools, a sensible, visual approach to digital production, outrageous power and lightning speed, and you get productivity to the MAX with this elegant, efficient digital audio and video solution. VTC author, David Ludwig, demonstrates how to get the most out of Vegas through project examples. Learn how to customize your workspace, import, edit, and export media, more...Macromedia Flash ActionScript 2 0 OOP
...amlined. Object-oriented programming (OOP) is a different approach to programming, intended to solve some of the development and maintenance problems commonly associated with large procedural programs. OOP is designed to make complex applications more manageable by breaking them down into self-contained, interacting modules. VTC author, Michael Hurwicz, explains the versatility and power of OOP more...
From Canadian Centre for Professional Development
Human Resouce Management Certificate
Modules covered: 360 Feedback: Implementation, 360 Feedback: Overview, Basics of Performance Appraisal, Career Development, Career Path Management, Career Planning: Networking, Coaching for Improved Performance, Creating 'Brand You', Interviewing Skills, Negotiating and Starting Right, ADR and Negotiations, ADR Commercial Arbitration, ADR Labor and Employment Arbitration, ADR Mediation, ADR more...
From Teach Me IT
Software Engineering Concepts
...to:
Identify the advantages of the software engineering approach to developing software
List the elements of the software engineering technology
List the characteristics and phases in a software engineering process
List and compare the classical and evolutionary software process models
Identify the steps in the requirements analysis phase
Identify elicitation techniques for collecting more...
From Telework Collaborative
Managing Teleworkers An Online Course for Employers
  ... to
provide you with a balanced and comprehensive approach to managing and
supervising teleworkers. It is further intended for you to hone your
management skills to ensure the success you would want with a telework
program in your organization.
We have outlined the course, stated course objectives and provided a
number of tools and communication more...
From Boston University Corporate Education Center
Online Procurement & Contract Management
The procurement of products and services is a rapidly growing area of project management. This online course provides the information and tools needed, from the standpoint of both the buyer and seller, to manage procurement successfully. From making the decision of what should be procured, and all the way through solicitation, source selection, contract management and closeout, this course more...
From Skillspride Online Training
Lotus Approach 97 Introduction
Approach 97 for Windows 95/98 is a database from Lotus designed specifically for graphical Smartsuite products. This course is designed to teach the essential skills required to start using Approach to a level of competence sufficient for readers to produce their own database application; to be able to view data, query files and produce simple reports. An introduction to database theory and more...Presentation Techniques for Impact
90% of business presentations are done for a purpose over and above information giving - they are done to make the audience take some specific action. With this in mind, this course takes a different approach to presentations skills training that focuses upon the actions that the presenter wishes the audience to take after the presentation. more...A+ Syllabus 10 - Module 9 - Customer Service Techniques
At the end of this course you will be able to: describe the principles that are important in a basic approach to customer queries; describe the type of words, inflection, tone and body language that should be used when communicating with a customer. more...A+ Module 9 - Customer Service Techniques
At the end of this course you will be able to: describe the principles that are important in a basic approach to customer queries; describe the type of words, inflection, tone and body language that should be used when communicating with a customer. more...
From Technical Presentations
Bloodborne Pathogens: An Ounce of Prevention
...approach to avoiding personal exposure and potential infection. It teaches your workers what bloodborne pathogens are, the elements of your Exposure Control Plan, how to use universal precautions, how to use personal protective equipment, and how to properly cleanup after an accident in which blood is present. Delivery formats include CD-ROM, LAN, WAN, Intranet, Internet. The course can be more...
From Backup Training Corporation
Outlaw Bikers: The 1%ers
This course walks you through the world of outlaw bikers. It helps you understand how and why they are developed, what their ideologies are, and how to better prepare yourself and your town when these potentially dangerous bikers are stopped or are visiti
Outlaw Bikers ( 2-hour course )
Outlaw bikers, the 1%ers, Hells Angels, Pagans, and Outlaws. These are just a few of the monikers and titles more...
From Sessions Online School of Design
Advanced Flash Multimedia Projects Course
...es, you'll learn flash and a creative and self-sufficient approach to developing high-level Flash applications for the Web, CD-ROM, and beyond. You'll create an online kaleidoscope, a programmatic animation, a working MP3 player interface, an interactive video piece, a site with dynamic text, and more, finishing off your flash training course with a monster project.
This flash training course more...Advanced Layout Design Course
...sson Two explores creative applications for a geometrical approach to page composition. Classic proportional systems are explored, including such as the golden section, golden spiral, Fibonacci sequence, root 2 rectangle, and the rule of thirds. You'll also investigate how to use lines and shapes as graphic elements to create a sense of order. Lines, curves, circles, angles, bars and squares, more...Color Correction Course
 ...Measuring Color Lesson Three equips you with a scientific approach to evaluation using Eyedropper Tool and the Info palette. You'll learn how to correct grayscale and color images using expert calibration curves that you've created yourself, and explore how linearization and neutralization are achieved. The basics of color calibrating monitors and other devices are also explored. In the more...e-commerce
...ices in Web site design, will help you learn a systematic approach to e-commerce development. From initially validating your business plan, to building your shopping cart, to setting up quality customer service, and fulfillment after the launch, you will be address the skills required to tackle e-commerce Web projects.
Class projects guide you step-by-step through the design and business more...flash web site design
Looking to create Web sites with punch and panache? Look no farther than Macromedia Flash, the top technology for designing and presenting multimedia on the Web. Once just an animation program, Flash has evolved into a tool for building entire Web sites with visual, highly interactive features that HTML simply can't match.
If you're familiar with basic Flash animation techniques, learning to more...
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