Instructor Led Approaches Training in United Arab Emirates

Advanced Communication Skills Identify different approaches to interpersonal relationships. Improve organizational communication. Discover different personal listening styles. Develop skills in building rapport with others. Practice and use assertiveness skills in different situations. Assertively say No and disagree with others. Enhance the ability to influence different personalities.  more...

Managing Contractual Claims Identify and avoid causes for contractual claims and change orders. Recognize the different types of claims and how to prevent and/or deal with each type. Apply, through actual situations, the different approaches to claims handling including Alternative Dispute Resolution (ADR) and litigation. Practice and discuss, through a project, all aspects of handling and resolving contractual  more...

Tendering Procedures and Bid Evaluation Identify the contracting stages from setting the scope of work to awarding the contract. Preparing the scope of work and specifications as well as planning the evaluation process. Evaluate, in-depth, the process of preparing tenders and selecting potential suppliers. Identify the issues involved in assessing tenders for quality as well as value for money including e-auction. Apply  more...

Creative Problem-Solving and Decision-Making ...tive problem solving skills. Apply logical and creative approaches to solving problems and making decisions. Use traditional and creative tools for identifying causes and generating solutions. Utilize creativity and lateral thinking as business tools. Analyze and solve actual problems facing them at work. Gain confidence in asking the right questions and overcoming the stress of  more...

Certified Professional Manager Define the various functions and the type of management activity associated with each. Decide when to use coaching and counseling in order to manage others effectively. Define the relationship between attitude and behavior and use it to motivate self and others. Use logical and creative approaches to solving problems. Differentiate between leadership and management and use such  more...

Public Relations and Media Skills Analyze and assess the latest public relations concepts and strategies in a variety of contexts. Appraise certain public relations techniques and approaches appropriately geared to the working environment of Arab institutions. Practice key public relations skills relating to verbal and written communication, as well as editorial, layout and production techniques. Improve their awareness  more...

Customer Relationship Management CRM Strategic Roadmap Articulate why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers. Determine the uses and objectives of a CRM system. Recognize best practices in implementing a CRM strategy. Apply CRM for improving marketing, sales, customer service, and customer contact. Use Social CRM to drive collaboration among salespeople to increase their  more...

Managing and Coordinating Training Proactively Distinguish between the proactive/strategic approaches of managing training and the traditional/reactive approaches. Use appropriate methods to identify training needs. Design and conduct a Training Needs Assessment (TNA). Analyze the components of human performance and determine how managers and/or the corporate culture may enhance performance. Evaluate the effectiveness of training.  more...

Public Relations and Media Skills ' This program is designed for Public relations officers and other key personnel in the organization whose work involves contact and interaction with the internal/ external public, particularly managers and supervisors in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Analyze and assess the latest public relations concepts and  more...

Certified Professional Manager ' This program is designed for Department heads, senior supervisors, managers and others who need to develop/sharpen their managerial skills This program is worth 25 NASBA CPE?s. Know the various management functions and the type of management activity associated with each. Decide when to use coaching and counseling. Define the relationship between attitude and behavior and use it to  more...

Certified Professional Manager ' This program is designed for Department heads, senior supervisors, managers and others who need to develop/sharpen their managerial skills This program is worth 25 NASBA CPE?s. Know the various management functions and the type of management activity associated with each. Decide when to use coaching and counseling. Define the relationship between attitude and behavior and use it to  more...

Creative Problem Solving and Decision Making This program is designed for Managers and supervisors whose job involves solving problems, as well as making and implementing decisions. This program is worth 25 NASBA CPE s.Apply logical and creative approaches to solving problems and making decisions.Use traditional and creative tools for identifying causes and generating solutions.Analyze and solve actual problems facing them at work.'  more...

Creative Problem Solving and Decision Making This program is designed for Managers and supervisors whose job involves solving problems, as well as making and implementing decisions. This program is worth 25 NASBA CPE s.Apply logical and creative approaches to solving problems and making decisions.Use traditional and creative tools for identifying causes and generating solutions.Analyze and solve actual problems facing them at work.'  more...

Creative Problem Solving and Decision Making This program is designed for Managers and supervisors whose job involves solving problems, as well as making and implementing decisions. This program is worth 25 NASBA CPE s.Apply logical and creative approaches to solving problems and making decisions.Use traditional and creative tools for identifying causes and generating solutions.Analyze and solve actual problems facing them at work.'  more...

Creative Problem Solving and Decision Making This program is designed for Managers and supervisors whose job involves solving problems, as well as making and implementing decisions. This program is worth 25 NASBA CPE s.Apply logical and creative approaches to solving problems and making decisions.Use traditional and creative tools for identifying causes and generating solutions.Analyze and solve actual problems facing them at work.'  more...

Benchmarking for Optimum Organizational Performance Objectives: By the end of the program, participants will be able to: Understand the overall environment within which the benchmarking process is undertaken in order to achieve better organizational performance and productivity. Discuss the different approaches to benchmarking in order to determine which approach / combination is most suitable to your organization. Discuss the benchmarking  more...

Handling & Resolving Contractual Claims Objectives: By the end of the program, participants will be able to: Identify and avoid causes for contractual claims. Recognize the different types of claims and how to prevent and/or deal with each type. Understand the different approaches to claims handling including alternative dispute resolution. Practice and discuss, through a project, all aspects of handling and resolving contractual  more...