Online Approaches eLearning

Administrative Professionals Maximizing Your Relationship with Your Boss Administrative Professionals: Maximizing Your Relationship with Your Boss As a good administrative professional, you provide invaluable support to your boss and the business. This support is optimized when the working relationship between you and your boss is a true partnership. Within this partnership, your relationship must be managed and maintained according to the particular management  more...

ARCH 2 0 E-Commerce Module Design ARCH 2.0: E-Commerce Module Design Cisco Cisco Certified Design Professional (CCDP ) 642-873 Designing Cisco Network Service Architecture 2.0 To identify high availability requirements, components, design approaches, and topologies for e-commerce modules and how to enhance the performance and availability of e-commerce modules  more...

Talent Management Acquiring Talent Talent Management: Acquiring Talent Attracting and selecting talented individuals is key to the success of any organization. Once you've defined what the 'right' talent is for your particular area, you need strategies and tactics for attracting, recruiting, and selecting talented people. Talented people are drawn to an organization for numerous reasons, including the organization's image or  more...

Introduction to Auditing Introduction to Auditing Have you noticed that auditing is becoming an increasingly important business function? First and foremost, auditing is a way in which clients and businesses in a global marketplace are able to ensure quality, consistency, efficiency and reliable financial reports. This course will familiarize you with the basic terminologies, concepts, and approaches to performing a  more...

Strategic Approaches to Workforce Planning and Employment HRCI SPHR ...Approaches to Workforce Planning and Employment (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) In order to remain competitive in the business world, organizations must ensure that they employ the right people in the right numbers at the right time. Workforce planning and employment involves the processes of planning,  more...

Strategic Approaches to Human Resource Development HRCI SPHR ...Approaches to Human Resource Development (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) In order to excel in business, organizations must translate their vision into the necessary level of competencies needed to achieve goals. This course examines how human resource development (HRD) aligns the skills, knowledge, and abilities  more...

Strategic Approaches to Total Rewards HRCI SPHR ...Approaches to Total Rewards (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) One of the largest expenditures for organizations is often employee salaries and benefits. Developing an integrated compensation and benefits program that aligns with strategic goals is essential for HR today. This course examines how compensation and  more...

Strategic Approaches to Labor Relations HRCI SPHR ...Approaches to Labor Relations (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) HR professionals develop organizational strategies to secure and develop a company's successful and profitable operations. The employee plays a central role in such operations. As such it has become essential for HR professionals to constantly be on  more...

Strategic Approaches to Risk Management HRCI SPHR ...Approaches to Risk Management (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) Risk management, the safeguarding of the health, safety, and security of employees, is essential for business success and of particular concern to HR professionals. This course explains how to apply common occupational health, safety, and security  more...

Motivation and Communication in Six Sigma Teams ...ognize the stages of team development and choose targeted approaches for optimizing performance at each stage. Throughout all the stages, effective communication is vital for project success. Team communication is often overlooked, and the result can be missed deadlines, confusion, and team frustration if information is not supplied to all intended parties in a timely fashion. In any Six Sigma  more...

Process Characteristics for Six Sigma ...cess. With metrics established, Black Belts can recommend approaches involving takt time, one-piece flow, and pull to balance the flow of processes, eliminating the inefficiencies of work in process, cutting overhead budgets, and reducing lead time. Looking closer at the steps of a given process, Black Belts are then able to wield a number of analysis tools such as spaghetti and Venn diagrams,  more...

Nonparametric Tests in Six Sigma Analysis ...ndom sample. The course aims to familiarize learners with approaches for analyzing nonparametric data, particularly the use of four nonparametric tests for validating hypotheses: Mood's Median tests, Levene's tests, Kruskal-Wallis tests, and Mann-Whitney tests. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of  more...

Getting Results without Direct Authority Reciprocity Getting Results without Direct Authority: Reciprocity One way to get results without authority is to leverage the law of reciprocity. For example, you help someone with a difficult analysis and that person in turn helps you put together a presentation. Or you support a colleague in a meeting, and later you get a key role in that colleague's project. For any trade to be successful, though,  more...

Problem Solving Determining and Building Your Strengths Problem Solving: Determining and Building Your Strengths Achieving your problem-solving goals typically involves applying problem-solving skills and tools through various steps in an established problem-solving process. Whatever you think of your current problem-solving skills, it is always possible to improve upon them, and even to develop new skills. To improve, you first need to assess  more...

Managing from Within Self-empowerment Managing from Within: Self-empowerment Have you ever thought that you could be the best boss you've ever had? By developing attitudes and skills that empower you, you can manage from within and become your own best boss. Self-empowerment is the process of taking responsibility for your attitudes, behaviors, and actions at work to maximize your effectiveness. As an empowered employee, you  more...

Understanding Change Understanding Change 'To exist is to change, to change is to mature, to mature is to go on creating oneself endlessly.' This is a quote by Henri Bergson, a nineteenth century French philosopher. Since the nineteenth century, the pace of change in all aspects of our lives has become faster and faster and responding to change well is a necessity in today's competitive business environment.  more...

Negotiation Essentials Avoiding Pitfalls in Negotiation ...ughs and success. Negotiations commonly fail because poor approaches and tactical blunders create additional stumbling blocks to overcome. Negotiators need to be aware of the kinds of actions or attitudes that can hinder the achievement of an agreement. But they also need to understand tactics the other side may use to create a negotiating advantage. This course describes how to overcome common  more...

Approaches to Risk Management ...Approaches to Risk Management Whether you are investing in stocks, deciding what to eat, hiring an assistant, or merging corporate divisions, you're making decisions based on evaluating risks and benefits. When you need to make a difficult business decision, knowing the numbers can provide a clearer picture of your upside and downside. As an executive in today's explosive business world,  more...

Exporting and Printing Artwork in Illustrator CS3 Exporting and Printing Artwork in Illustrator CS3 Adobe Adobe Illustrator CS3 allows users to export electronic art to use in other applications and other members of the CS3 suite of products, such as Flash CS3. There are several printing options available in Illustrator CS3 that allow for different output applications and technologies and make Illustrator a versatile product. This course  more...

Leading Change Leading Change Change is not an event; it is a process. Change can happen quickly and, in some situations, can be urgent However, it can take time for individuals to make the transition from one way of working to another. The change process isn't simply about introducing new systems it's about leading people from an old way of working to a new way of working, and it's vital that you lead the  more...

Creating Your Own Leadership Development Plan Creating Your Own Leadership Development Plan Creating your own leadership development plan is a significant part of any successful and valuable leadership-development strategy. Leadership development plans help to ensure that you remain focused on what is required to continually grow and develop as a leader. This includes assessing your own style, values, and requirements, as well as  more...

Supply Chain Management ...on and communication strategies. The course also examines approaches to measuring supplier performance as a basis for improvement. It also looks at the importance of certification, partnerships, and alliances as they relate to the supplier relationship. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist  more...

Lean and Six Sigma Lean and Six Sigma ASQ Six Sigma Black Belt (SSBB) Six Sigma is a data-driven improvement philosophy that views all activities within an organization as processes whose inputs can be controlled to effect significant improvements in process outputs. Six Sigma uses a rigorous and systematic methodology known as DMAIC (define, measure, analyze, improve, and control) and a number of qualitative  more...

Sustaining Competitive Advantage Sustaining Competitive Advantage In today's competitive business environment, being as good as the competition is not enough. An organization must devise strategies and develop the skills, knowledge, and competencies to set it apart from the competition. In this course business strategies are examined that can help a company gain and sustain competitive advantage. Companies build their  more...

Cisco CVOICE 8 0 QoS Mechanisms Cisco CVOICE 8.0: QoS Mechanisms Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) IP networks must provide a number of services to adequately support voice transmission using VoIP. These services include security, predictability, measurability, and some level of delivery guarantee. Network administrators and architects  more...

The Essentials of Budgeting for Non-financial Professionals The Essentials of Budgeting for Non-financial Professionals Professionals and functional managers in every department deal with budgets one way or another for providing targets and direction in their day-to-day decision making and control activities. The budget is a formal expression of the plans, goals, and objectives of an organization and familiarity with the essentials of the budget is  more...

Marketing Essentials Promotion Marketing Essentials: Promotion How do you get customers interested in your products and services? What kinds of sales and advertising strategies will you use? How will public relations support your promotional strategies, if at all? Promotion, a key aspect of the marketing mix, focuses on raising awareness about your product and service offerings among key customer target groups. This  more...

Cisco TSHOOT 1 0 Planning Troubleshooting Processes for Networks Cisco TSHOOT 1.0: Planning Troubleshooting Processes for Networks Cisco 642-832 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0 As enterprises become more and more dependent on their network infrastructure to support their business, the cost of network downtime has increased. When employees cannot perform their jobs due to network problems, the company loses productivity, and  more...

Software Updates Compliance Mgmt in MS Win Server 2008 ...ompliance. Enterprise administrators must be aware of the approaches and tools that are available to them before recommending a software update plan. They also have to understand those tools before designing a strategy for software and system configuration compliance. This course examines the importance of patch management and the use of Windows-incorporated tools, such as Windows Update and  more...

Dealing With Conflict Dealing With Conflict Successful teams are characterized by having a clear direction, trust among team members, effective communication, and the ability to quickly resolve conflict. In the early stages of team development, leaders must set up structures and processes that support the development of these team characteristics. Effective leadership is particularly required during the Storming  more...

Redirection Approaches Process Control Redirection Approaches & Process Control Linux Professional Institute LPI: Junior Level Linux Professional Exam 101: Junior Level Linux Professional (LPIC-1) Recognize the steps for applying filters to text streams as well as redirecting and piping the input and output of commands and Linux processes.  more...

Redirection Approaches and Process Control Redirection Approaches and Process Control CompTIA CompTIA Linux Powered by LPI LX0-101 CompTIA Linux Recognize the steps for applying filters to text streams as well as redirecting and piping the input and output of commands and Linux processes.  more...

Operations Management Operations Scheduling Operations Management: Operations Scheduling Operations scheduling involves the distribution and use of an organization's resources - in other words, its human resources, equipment, and facilities - to produce the goods and services needed to meet forecasted customer demand. Two important activities within the scheduling function are loading and sequencing. Loading means assigning  more...

Managing Workforce Generations Working with a Mulitgenerational Team Managing Workforce Generations: Working with a Mulitgenerational Team Managing a multigenerational team requires a clear understanding of the diversity of your employees and the strategies needed to help your team benefit from their differences. A generationally diverse workplace has the potential for conflict between younger and older workers, but if you tap into the potential of this  more...

Developing a Customer-Focused Sales Approach ... Sales Approach Many organizations base their sales approaches on their own products and services, the duration and scope of their sales cycle, and other internal considerations that do not effectively meet the needs of their customers. But wouldn't placing the customer at the center of the equation generate better results? The short answer is yes. A customer-focused sales approach is  more...

American Work Culture Values ... expect. And this, in turn, may help you develop positive approaches to the cultural differences you encounter. Adjusting to a new work environment and understanding the cultural and behavioral characteristics of your new colleagues are two key challenges for someone coming from abroad to work in the United States. This course describes the main values in American culture that influence  more...

EU Privacy Data Security ...e Directive and provides several examples of the specific approaches taken by certain member states. It also discusses the Safe Harbor Agreement that outlines a framework for adequate security procedures for US companies that exchange personal information with EU member states. This course was developed with subject matter support provided by Mason Hayes Curran. This document contains general  more...

Legal Nurse Consulting Certificate Program This program prepares students to practice as Legal Nurse Consultants. It is a 16 week course of study. Upon completion, students are eligible to receive Certification from the American College of Legal Nurse Consulting. This course is 90 contact hours of study. INTRODUCTION: Welcome to the Legal Nurse Consulting Certificate Program. College You have made a wise decision to pursue study and  more...

Brilliant Business Writing and Communication ...of effective communication. Students learn about writing approaches, grammar, clarity, precision, style, and more, while also understanding the relationship between writing, spoken communications, and overall business relations. Practical lessons draw from real-world business situations that professionals face every day, and a special section on e-mail communication addresses the challenges of  more...

Manufacturing Statistics Personal Training Library The Manufacturing Statistics Library gives one learner access to our four core statistics courses: SPC Workout (basic SPC course), Advanced SPC, DOE: Screening Experiments, and Measurement Systems Analysis. The Manufacturing Statistics Library gives one learner access to our four core statistics courses: SPC Workout (basic SPC course), Advanced SPC, DOE: Screening Experiments, and Measurement  more...

Six Sigma Black Belt Personal Training Library ... it continues to be reliable and dependable. MSA explores approaches to managing measurement systems to ensure that they can be depended upon. (2 Units; Assessments; Approximately 7 hours of training.) The DOE: Screening Experiments course provides an overview of the full family of experimental designs but focuses on Screening Experiments, arguably the most important in the family of Design of  more...

Understand Real Estate Finance: How to Work the Numbers on any Residential Deal--Instructor-Led ...income-generating residential properties. There are three approaches to estimating the market value (or valuation) of a property: cost, comparable sales, and income. This course will cover all three of these approaches, with an emphasis on the income capitalization approach. The course is structured around a learning-by-doing approach, which means you`ll be presented with a series of  more...

Travel Sales and Trends - Instructor Led Enjoy expected as well as surprising sales techniques and new approaches as you explore and practice them. Included you will find telephone business manners, listening skills, and tools for targeting the traveler.  more...

Leadership and Teamwork Leadership And Teamwork Leadership & Teamwork introduces novice leaders and managers to the leadership styles and management approaches that are effective in today? s working environment. It helps them assess their leadership qualities, strengths and weaknesses, and understand how teams work, interact and grow so they can manage their team from co-existence to collaboration, from inception to  more...

Understand Real Estate Finance: How to Work the Numbers on any Residential Deal--Self-Directed ...income-generating residential properties. There are three approaches to estimating the market value (or valuation) of a property: cost, comparable sales, and income. This course will cover all three of these approaches, with an emphasis on the income capitalization approach. The course is structured around a learning-by-doing approach, which means you`ll be presented with a series of  more...

Leadership and Teamwork ...ders and managers to the leadership styles and management approaches that are effective in today ™s working environment. It helps them assess their leadership qualities, strengths and weaknesses, and understand how teams work, interact and grow so they can manage their team from co-existence to collaboration, from inception to high performance. This course may be completed as quickly as  more...

Working with Difficult People ...s at work - by changing your thinking and trying some new approaches.As an extra added bonus, when you enroll you will be given up to one year access to this course. Use as a handy desktop reference anytime from anywhere. Working with Difficult People This course shows you how to identify and to manage a common issue at work - difficult people. You will learn about the people, situations, and  more...

The EcoBroker Certificate Program EcoBroker Environmental Advantage is designed to educate real estate professionals to readily identify and understand various environmental issues as they relate to real estate transactions. Real estate licensees reduce potential liabilities through improved knowledge, understanding, and the ability to provide clients with information and access to technical experts in the field. Licensees who  more...

Emerging Web Service Standards To understand the roles and implementation approaches implemented by various emerging web services  more...

Leading Silent Generation and Baby Boom Workers The two eldest generations of employees working today have unique needs and habits. Their experience and value sets are markedly different. Silent and baby boom generation workers cooperate well in some respects, but are capable of taking very different approaches to work-related issues. This course covers definitional material and applied management techniques concerning members of the silent and  more...

A Primer for Ensuring Accountability ...y must expect of themselves. This is a primer on multiple approaches to performance appraisal. It's much easier to hold people accountable for their work if they know exactly what's expected, and more importantly, why it's expected. Acting on the lessons in this course will pay off in increased employee commitment, not to mention increased profitability. The other major payoff here is the  more...

Overview of Managerial Accounting Managerial accounting is an activity that provides financial and nonfinancial information to business managers and other internal decision makers of an organization. This course examines how managerial accounting information is gathered, and how it is used by business professionals to make effective decisions. Lessons such as fundamentals of managerial accounting, cost accounting concept, and  more...

Leadership Development for Technical Professionals Managers must direct the activities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex.For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as  more...

Problem Performance Identification If problem performance is to be managed effectively then, it needs to be clearly identified. This may not be as straightforward as it may at first sound. There are different views about the methods of identifying problem performance and a manager needs to be able to appreciate the differing points of view. Specifically the distinction between conduct and performance is crucial, because the  more...

Problem Performance Improvement ...rmance. Most managers will begin with relatively informal approaches to improving performance. This will often take the form of a discussion between the manager and the problem performer in which the manager will want to advise the worker of the problem and then devise a plan for remedying the situation. Then the manager must introduce a system of monitoring performance to ensure that the  more...

Implementing Improvements Customers' perception of quality is constantly changing in today's market. What the customer wants now may not be what he wants six months from now. This means that the traditional approach of continual small improvements may not be the approach of choice for certain products. Alternative approaches that generate more dramatic results might be a better choice. This course explores a variety of  more...

Globalization and Your Company This course will help you decide if globalization really makes sense for your product or service. You'll learn about the challenges of taking a product or service global, and ways to determine global readiness. You'll also explore business approaches for globalization, including the development of foreign operations.  more...

Strategic Planning and Positioning for IT Projects ...isappointed with the deliverable? Are you looking for new approaches and strategies to help you better plan for your next IT project? As you proceed through this course, you will learn new methods of strategic project planning to help you plan more effectively for your next IT project. In addition, you will learn about the importance of strategic positioning for IT projects and the processes  more...

Strategic Approaches to Managing IT Projects ...e your project management skills? Are you looking for new approaches to better manage IT projects? As you proceed through this course, you will learn new procedures and techniques that will improve your project management skills. You will learn new practices for process planning and systems management planning. You will also gain insight on how to better resource for IT projects, and understand  more...

Handling Conflict ...good starting point is to establish what your instinctive approaches to conflict are, and where these attitudes stem from. This will enable you to decide on a range of different approaches to conflict, based on a spectrum that goes from being only concerned about your own needs, to only being concerned about other people's needs. This spectrum gives rise to five possible strategies for  more...

Managing Organization Conflict ... nature of these conflicts is likely to require different approaches, and there are also likely to be a range of particular demands on you in the way that you manage the conflicts. A way of differentiating and applying these approaches is by adopting a short-term approach against a longer-term strategy. The first is categorized by a "quick and dirty" style of containment and reduction.  more...

Call Center Telephone Sales How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time  more...

Sales Skills Developing a Winning Strategy ...ow to use various sales strategies to improve their sales approaches. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Correctly list the six basic steps of the sales  more...

Sales Skills Effectively Closing a Sale ...s. Audience Individuals who want to learn appropriate approaches to closing sales. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) List the six basic steps of the  more...

Sales Management Leading a Sales Team ... Identify the types of forecasting approaches. Identify the four factors to consider when making a sales forecast. Follow the guidelines for ensuring an effective sales meeting. Follow the steps for clarifying goals in sales meetings. Audience The target audience for this series is new  more...

Strategic Management Analyzing Strategic Options ...els of strategy. Recognize the approaches to initiate business or corporate-level strategy. Audience Managers and team leaders who are responsible for analyzing strategic business options. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2  more...

SAP R 3 Supply Chain Management ... Architectures Duration: 1 - 2 Hour(s) IT-Based Approaches. Principles of ERP. Supply Chain Planning Tools. Customer Relationship Management. System architectures. Internet Basics. Applications. SCM Tools offered by SAP. Sales Force Automation (SFA). Business Information Warehouse (BW). Advanced Planning and Optimization (APO). APO in Business Processes. Demand  more...

Data Modeling - Create Basic Models ... and Designer/2000. L earn To: Consider the approaches to information modeling. Understand the components of the Entity Relationship Model. Understand the need for detailed definitions of attributes, Identifiers, and domains. Understand how attributes, Identifiers and domains will be used during later development. C ontent Emphasis Skills-Based A  more...

Oracle SQL Tuning Tuning SQL and the Optimizer ...erformance. Identify the differences in optimization approaches. Influence the cost-based optimization to improve performance. C ontent Emphasis Skills-Based A udience Application Developers, Database Administrators, and Designer/Developers. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: SQL and Parsing Duration: 2 - 3 Hour(s)  more...

SQL Server 7 0 Designing and Implementing Data Warehouses - Part 2 ...ta warehouse. Identify the features of the architectural approaches for data warehouse design. Identify the solution that meets the design requirements of a data warehouse for a given scenario. Identify the factors that determine the feasibility of implementing data warehouse architecture. Identify the reason based on which you will decide to use relational or multidimensional storage for a  more...

E-Commerce Security ... Unit 1: Security Firewalls (1 - 2 hours) Identify approaches to security risk assessment in e-commerce. Identify the features of network security relating to access administration. Identify physical security options. Identify the risks involved in downloading code via a Web browser. Identify the features of a firewall. Identify the levels of firewall implementation.  more...

Oracle8i Network Administration Net8 Additional Config Troubleshooting ...nfiguration Duration: 1.5 - 2 Hour(s) Identify two approaches to configuring an Oracle Names server. Create a Names server by using the No Region Database option in Net8 Assistant. Start a Names server by using Net8 Assistant. Configure a region database for a Names server by using Net8 Assistant. Add a service name to a Names server by using Net8 Assistant. Delete a Names server by  more...

Cisco Internetwork Troubleshooting Part 1 ...upport resources for troubleshooting, and troubleshooting approaches. It covers commands and guidelines required for problem isolation and resolution at the physical and data link layers of the OSI model. Learn To: Identify components of a network configuration table. Identify characteristics of a network topology diagram. Identify guidelines for discovering network  more...

Career Development Excelling in Your Career ...entify techniques for developing innovative solutions and approaches. Follow techniques for developing innovative solutions and approaches. Choose a way of learning through your career. Follow steps for taking charge of your job. Simulation Overview: In this simulation, you will  more...

Succession Planning Series The Succession Planning Series includes the following courses: Succession Planning: Elements and Approaches Succession Planning: Setting Up a Succession Planning Program Succession Planning: Successors, Plan Evaluation & Planning Tools To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

WebSphere MQ Integration Message Broker ... To identify aspects of traditional approaches to integration. To match business integration products with their descriptions. To identify tasks involved in creating a message flow. To identify aspects of deploying message flow applications. To identify features of  more...

Java for Procedural Programmers Object Technology ... To differentiate between procedural and object approaches to encapsulation. To differentiate between procedural and object approaches to modeling. To identify features of Java. To identify aims of Java. To identify standardized class libraries supported by Java.  more...

Java for Procedural Programmers Object Technology ... To differentiate between procedural and object approaches to encapsulation. To differentiate between procedural and object approaches to modeling. To identify features of Java. To identify aims of Java. To identify standardized class libraries supported by Java.  more...

Excellence in Service Establishing Service Standards ...Identify the elements of the CUSTOMER acronym. Identify approaches for collecting information from your customers. Unit 2: Implementing Service Standards (0.5 hours) Identify the benefits of establishing service standards. Identify two aspects of service. Sequence the steps to develop effective service standards. Identify the steps to implement service standards. Unit 3:  more...

Succession Planning Setting Up a Succession Planning Program ...ents for the future. Identify approaches to determine future work requirements for key roles. Audience This course is suitable for HR Managers, HR Directors, Executive Managers, Team Leaders, Facilitators, and Project Managers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options  more...

Business Problem Solving Problem Solving Fundamentals ...problem solving. Identify the main approaches to problem solving. Simulation Overview: In the simulation at the end of this unit, you will meet with Icon's Human Resources Director, Ronald Spear to supplement the recent seminar you attended about effective problem solving techniques. Ronald will ask you a series of questions  more...

Change Management Managing Change Change Management: Managing Change will help you develop the skills to proactively address change and meet the challenges of transition in the workplace. You will practice your skills as you work with various employees to overcome the problems encountered when making changes in your organization. Learn To Identify the different levels of change.  more...

Managing the Expert Developing a Successful Environment ...l Learning Time 2 to 4 hours Objectives Unit 1: Approaches for Managing Experts (0.5 - 1 hour) Match management strategies with their characteristics. Follow the appropriate management strategy with an employee. Identify the guidelines for preventing resistance to change. Follow the  more...

Six Sigma Six Sigma Essentials In Six Sigma: Six Sigma Essentials you will learn the history and background of the Six Sigma quality initiative as well as some essential information on how it impacts on business processes. Putting Six Sigma in context, the course then goes on to look at some of the principal tools used in a Six Sigma project before examining strategies for preparing your organization for this new quality  more...

Team Conflict Working in Diversified Teams ...am diversity, guidelines for effective communication, and approaches for achieving goals in a diverse team. Learn To Apply guidelines for effective communication in a diverse team. Identify actions that help earn respect from diverse teammates. Identify different approaches toward achieving goals in a  more...

Site Server 3 0 Commerce Solutions - Part 2 Course Overview This is the final course in a two part series that will help students prepare for the Microsoft Certified Professional exam 70-057, Designing and Implementing Commerce Solutions with Microsoft Site Server 3.0, Commerce Edition. At the completion of this course, students will learn to administer a Site Server, Commerce Edition web site; deploy a web application using Site Server,  more...

Java for Procedural Programmers Beyond Basic Java This course covers designing for change within a software system, Packages, and I/O and Exceptions. You will learn about supporting subsystem and system level changes. The first section also covers architectural components such as patterns and application frameworks. In the Packages section, you will learn to identify and solve package naming issues. Considerations for using packages are also  more...

Java for Procedural Programmers Beyond Basic Java This course covers designing for change within a software system, Packages, and I/O and Exceptions. You will learn about supporting subsystem and system level changes. The first section also covers architectural components such as patterns and application frameworks. In the Packages section, you will learn to identify and solve package naming issues. Considerations for using packages are also  more...

CIW Security Professional Security Auditing Attack Techniques ... Learn To: Match auditor roles with associated approaches. Identify steps for conducting compliance analysis. Identify the tasks performed in the various stages of the risk assessment process. Identify features of network penetration attacks. Identify network resources that may be potential targets for attacks. Identify server resources that may be potential targets  more...

WebSphere MQ Integration Message Broker ... To identify aspects of traditional approaches to integration. To match business integration products with their descriptions. To identify tasks involved in creating a message flow. To identify aspects of deploying message flow applications. To identify features of  more...

Advanced Business Comm Enhancing the Comm Message The Advanced Business Communications: Effective Business Communication course focuses on effective messages in letters and memos, intercultural communication, and communication with the media, and crisis communication. Students will cover the guidelines for writing effective messages. Students will learn about effective intercultural communication, how to deal with cultural diversity,  more...

Succession Planning Elements Approaches ...Approaches, places Succession Planning in the context of Human Resources practice in general and presents various definitions of Succession Planning. Its principal goal is to present the learner with the solid case for implementing a Succession Plan within their organization and the challenges to doing so. It covers the characteristics of effective Succession Planning programs and the phases in  more...

Designing a MS Exchange Server 2003 Organization Connectivity In this course, the learner will be introduced to concepts of designing for high availability and reliability for a Microsoft Exchange Server 2003 organization and design aspects for inter-organizational connectivity. The course will also cover planning considerations for migrating from Microsoft Exchange Server 5.5 and Microsoft Exchange 2000 Server to Exchange Server 2003. Learn To:  more...

Enterprise Analysis and Making a Business Case ... collection of preproject or early project activities and approaches for capturing the necessary view of the business to provide context to requirements and functional design work for a given initiative and/or for long-term planning. This involves creating and maintaining the business architecture, conducting feasibility studies, identifying new business opportunities, scoping and defining the  more...

Analyzing Requirements Using Models ...onsider when modeling software or business systems. These approaches include business process, object-oriented, and structured analysis methodologies. Though the decision of which methodology to use depends on the culture and standards of the organization, a business analyst can only properly represent the solution by first understanding each of the modeling techniques. This course will examine  more...

Design for X DFX ...ting faster to market and technology changes. A number of approaches have been adopted to increase the efficiency of the product-development process. These approaches have become known cumulatively as "design for X" (DFX), where "X" denotes any key elements that are related to product development - manufacturing, production, cost, assembly, or recycling. Although DFX focuses on manufacturing,  more...

Leadership and Motivation To compete in today's business environment, it is vital that all employees are working to their potential. Motivating an employee is a complex process. It requires an understanding of the needs, wants and expectations of that employee - in short, the psychological contract. This course offers a comprehensive introduction to leadership and the steps one must take to become an effective leader. In  more...

Current Concepts in Chemotherapy ... Goals of Chemotherapy a Cell Cycle a Chemotherapy Approaches Chapter 2: Chemotherapy Drug Classifications a Cell-cycle Specificity a Mechanism of Action a Alkylating Agents a Antimetabolites a Antitumor Antibiotics a Mitotic Inhibitors a Topoisomerase Inhibitors a Miscellaneous a Cytoprotective Agents Chapter 3: Chemotherapy Side Effects a  more...