Online Appropriate eLearning - Training Resources

Legal Research and Writing ...equires a systematic and practical approach. By gathering appropriate information, analyzing it, and drawing conclusions from the analysis, a researcher can best serve the interests of the client. For this Basic Completion course, students have 24/7 access to on-line testing materials. Each chapter of text in a course has twenty questions, multiple choice, true-false or a combination thereof.  more...

Excellent English: A Writing Review - Part III: Achieving Clear, Concise Writing You will develop a clear, concise, and dynamic writing style that gets the attention of your reader. This is the third of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. While it is preferable that students take all three courses in sequence, they may also pick and choose the individual courses that suit their  more...

Java 2 -- Extending the GUI ...arious AWT event classes. Finally, you will implement the appropriate event listener interfaces for handling events The third unit explains the procedure for handling the mouse window, and key events. You will learn to implement the WindowListener, MouseListener, MouseMotionListener, and KeyListener interfaces. The unit introduces the concept of adapter classes and explains the advantages of  more...

Making Effective Screenshots: Saving Time, Increasing Impact ...lace them in manuals and online documents, and choose the appropriate tool. Making Efficient Screenshots: Saving Time, Increasing Impact Screenshots are a powerful way to convey information quickly. We use screenshots to develop training sequences, illustrate documentation, develop GUI prototypes, support customers, and illustrate marketing brochures. But how can we take these screenshots  more...

Dealing with Customer Complaints ...n organization should seek customer complaints, and learn appropriate customer service responses. You'll also learn a technique to help work through challenging customer service situations.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a  more...

Writers At Work: A Review for Professionals - Part III: Achieving Clear, Concise Writing This review will help you develop a clear, concise, and dynamic writing style. This is the third of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take all four courses in sequence, they may also pick and choose the individual courses that suit their needs. Part III of the review  more...

Understanding Child Development This course covers the stages of development from birth to twelve years. This course will cover the theories of child development with special focus on cognitive, social and emotional aspects of development. The student will be introduced to the major theorists such as Erikson, Freud, Piaget. The aim of the course is to help anyone working with or interacting with children- parents, educators,  more...

Turn Your Life Experience Into College Credit ...learned. It is quite possible that your knowledge may be appropriate to earn you college credit. Using the various exercises, activities and readings you will learn how to earn college credit from an accredited college or university. This online course serves as a basic guide on how to earn college credit for what you know. You will learn the various methods institutions will use to evaluate  more...

Using a Digital Camera Acquaint yourself with the basics of using a digital camera. Learn how to capture images, focus, zoom, adjust the resolution/size settings, view images, delete images, and how to upload images to your computer. Using a Digital Camera is a seven day online course. You will learn the basics of using a digital camera. Learn how to capture images, focus, zoom, adjust the resolution/size settings,  more...

Using a Scanner Learn how to scan a document using various formats, make annotations and save/export documents. Discover how to use scanned documents in various applications. Using a Scanner is a seven day online course. This is an introductory course and provides the basics pertaining to using your scanner. Learn how to scan a document, make annotations and save/export documents. Discover how to use scanned  more...

Technology Integration - Best Practices ... with regard to what works and what doesn?t and introduce appropriate tools to facilitate instruction of core-curricular objectives. This course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers.? If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education  more...

Successful Negotiation ...lp you define opportunities in which negotiating would be appropriate and to create a win/win situation in each of your negotiations. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Negotiating is a thread woven through not just your time in the work environment, but also in daily living. Knowing how to negotiate successfully  more...

Soft Skills Using MS Office Applications ...students will be able to determine the most effective and appropriate words to use, as well as sentence length. The last section teaches Time Management Skills Using Outlook 2000. It`s designed to show students how to use Outlook`s tools, such as the journal, tasks, notes, reminders, the calendar, and the Rules Wizard to plan their time. However, tips on how to use other time management tools,  more...

Senior Professional In Supply Management (SPSM ) Certification Program ...y 6 months. It is suggested that the student schedule the appropriate time needed to successfully accomplish and complete this program. 1 year access is given to the course materials. Senior Professional In Supply Management (SPSM?) Certification Program Are you tired of not getting enough opportunities, respect, and money out of your purchasing career? Well, guess what? Nothing will change  more...

Online Research Techniques You will learn how to effectively conduct research online using Grolier Online and GaleNet. Learn how to find specific information using these comprehensive Web-based resources. Online Research Techniques is a seven day online course. This course will help you develop online research skills and gain knowledge on Grolier Online and GaleNet resources. This course is offered by a State Accredited  more...

Negotiate Profitable Real Estate Deals--Instructor-Led ... Course This is a course on how to set objectives, choose appropriate strategies, and negotiate outcomes that are aligned with both. In short, it`s a course on how to achieve your real estate goals through research and effective communication. This course is structured around a "Learning by Doing" approach in which you will work through real-world problems set within a fictional scenario. You  more...

Negotiate Profitable Real Estate Deals--Self-Directed ... Course This is a course on how to set objectives, choose appropriate strategies, and negotiate outcomes that are aligned with both. In short, it`s a course on how to achieve your real estate goals through research and effective communication. This course is structured around a "Learning by Doing" approach in which you will work through real-world problems set within a fictional scenario. You  more...

Ladder Safety Training Program ...n our Ladder Safety-training program, learn to select the appropriate ladder for your application, inspect ladders for damage that might cause the ladder to fail, and set a ladder up in various settings. Learn how to safely climb, descend ladders, and work safely from ladders. When there?s no elevator handy, safely work where otherwise you would have no access with this important safety course  more...

Introduction to Teaching Online Learn the technologies educators are using all over the world to present online courses. Through participation in this course, you will learn what tools work best in your classroom. Introduction to Online Teaching is a seven day online course. This course is designed to give you an understanding of online course delivery. It is a basic level course and will prepare you to begin to develop an  more...

Introduction to Inspiration and Kidspiration This course introduces you to Inspiration and Kidspiration. Help students organize and develop their ideas! Learn how to navigate the toolbars and manipulate text within the program. Discover how to integrate this program into your classroom. Introduction to Inspiration and Kidspiration is a seven day online course. This course introduces you to Inspiration and Kidspiration, a software package  more...

Introduction to Respondus This course will focus on the basic use of Respondus, a test generation tool. Discover how to integrate online assessments into your classroom. Introduction to Respondus course is a seven day online course that focuses on the basic use of Respondus a test generation tool, and helps you discover how to integrate online assessments into your classroom. This course is offered by a State Accredited  more...

Introduction to WebQuests Learn the basics involved in developing a WebQuest for your own classroom use. Introduction to Webquest is a seven day online course.? Learn the basics involved in developing a WebQuest for your own classroom use. You will have the opportunity to evaluate other WebQuests and evaluate them based on a set list of criteria This course is offered by a State Accredited University and offers State  more...

Intermediate Technical Writing Covers instructions, recommendation reports, headings, lists, notices, highlighting, and tables. This second course, Intermediate Technical Writing, in the technical-writing certificate introduces you to basic page design such as headings, lists, tables, notices, and highlighting. You`ll learn and be expected to use standard design, format, and style for these page-design elements in the  more...

Instructional Design for the Online Learning Environment Learn how to adapt your course materials into an online model for effective learning. Discover how traditional instructional strategies can be implemented into the online learning environment. Instructional Design for the Online Learning Environment is a seven day online course. It will help you learn how to adapt your course materials into an online model for effective learning and discover how  more...

How To Master Business Writing This series teaches the writing skills learners will need to effectively communicate in a business setting. They`ll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design. How To Master Business Writing This course provides students with a review of the skills needed to write effective letters, memos, minutes,  more...

HyperStudio Basics This introductory course will provide you with an overview of using HyperStudio. Learn how to create a stack, add cards, buttons and navigation. In addition, discover how to add sound, video, graphics and hyperlinks into your presentation. HyperStudio Basics is a seven day online course. This class will explore educational applications and implications of hypermedia, provide you with an overview  more...

Graphics & Digital Imaging Fundamentals Learn the basics of acquiring pictures with a digital camera, with a scanner, by screen capture and from the Internet. Graphics & Digital Imaging Fundamentals is a seven day online course. It is designed to help you learn the basics on acquiring pictures with a digital camera, with a scanner, by screen capture and from the Internet. You also learn the basics with regard to file types, file size  more...

Grant Writing Basics Applying for a grant can seem like a daunting task. Certainly, there is work involved, but with the help of this tutorial, you will know the steps that are necessary and find that success is not as hard to attain as you might think. While specifically geared for library education, this course has applicability for anyone writing grants. Grant Writing Basics Grants are not just free money, but  more...

Developing Curriculum for Online Programs This course outlines success strategies for the development of an online program. Instructional design guidelines are also presented. Developing Curriculum for Online Programs? is a seven day online course. It will help you explore special requirements and the tools needed for effective online curriculum development. This course is offered by a State Accredited University and offers State Board  more...

Computer Fundamentals You don't have to know everything to be at ease with your computer. This course covers hard drives, memory, operating systems and more. Computer Fundamentals is a seven day online course.? This course is introductory and provides the basics pertaining to using a computer. It includes the knowledge and skills required to identify different types of computers, the components of a personal  more...

Build Your Own BIZ(tm) - Customer Service Strategies ...s are, how to measure customer service, and determine the appropriate methods for obtaining customer feedback. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your  more...

Better Public Speaking- A Low Stress Approach ...application of the principles of public speaking and with appropriate management of organization, information, delivery techniques and emotion control, you can become more verbally effective- in both your work and personal lives. All of us have desired many times to be more effective speakers. This course can help you to attain that desire. Coursework focuses on reading the text and applying  more...

Blackboard Basics for K12 Learn the basics of Blackboard, one of the nation's leading online course tools. Prepare and post documents in a course shell, use outside resources, and create discussion threads, prepare tests, and design quizzes. Blackboard Basics is a twenty-one day online course which is designed to not only teach you about the online classroom but to immerse you in it so that you are experiencing and  more...

Back Injury Protection ...nd even get back ache relief by exercising and practicing appropriate lifting, bending, and pushing techniques. If you design workspaces, you will learn how to minimize reaching, lifting, and bending. You will also encounter nifty things to add to a workspace to minimize back strain. Keep them coming back with our complete Back Injury Prevention course. This course can be taken in a  more...

ADA Training & Certification Program ... ADA disability Know when disability-related inquires are appropriate Offer and implement reasonable accommodations Understand when an employer may require medical examinations Individuals improve their knowledge and performance levels Managers have a quick, easy, and trusted way to train personnel in compliance-required areas Ownership receives quantitative knowledge that the individuals  more...

Developing A Child s Critical Thinking Skills Course description -- Critical thinking skills are essential for children to have as they learn to make decisions and solve problems. This course addresses what adults can do to teach children how to think through and reason in age-appropriate ways, preparing them for the greater responsibilities that come as the child matures. There are diagnostic tools, activities, and communication techniques  more...

Guardianship Decisions for Elderly Loved Ones Course description -- Being designated as a guardian for an elderly or otherwise disabled loved one can be a daunting responsibility. This course will remove some of the apprehension and fear by providing specific directions for determining appropriate care alternatives, alerting you to pitfalls, giving you ideas for maintaining the loved onea s quality of life, and enlisting the support of  more...

Applying Leadership Basics Course description -- Applying Leadership Basics provides the fundamental skills for leading a group: defining the task, establishing a vision, gaining commitment, and building relationships. It tells you how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others. The Strategies and Tips in this module teach you how to foster innovation,  more...

Windows Server 2003 Implementing Routing and Remote Access To determine an appropriate routing and remote access implementation strategy and a suitable security solution for it  more...

Designing a SQL Server 2005 Cursor Strategy recognize how to design and implement an appropriate cursor strategy in SQL Server 2005  more...

Designing Security for a Database Server Infrastructure for SQL Server 2005 To identify business security requirements, select the appropriate authentication method, and specify a security design for different levels of the SQL Server environment  more...

Designing the Physical Database for SQL Server 2005 To identify physical database requirements, select the appropriate strategy for designing database objects, and determine suitable database naming standards and change control procedures  more...

Designing a Database Server High Availability Solution for SQL Server 2005 To select the appropriate database storage design for a high availability scenario and identify a suitable replication solution  more...

Designing a Database Failover Solution for SQL Server 2005 To identify the appropriate cluster configuration solution, database mirroring solution, and log shipping solution for a database  more...

Designing a Database Server Data Recovery Solution for SQL Server 2005 To select the appropriate data backup and recovery solution for a SQL Server 2005 database  more...

Optimizing a Database Data Recovery Plan for SQL Server 2005 To identify potential causes of database failure, and select the appropriate fault tolerance and restore strategies for a scenario  more...

Managing and Maintaining Database Security in SQL Server 2005 To identify strategies for auditing database security at the server and user levels, and determine the appropriate way to protect against and respond to different types of attack on SQL Server  more...

Communicating in Sales Teams You already recognize that information is power, but do you understand the role that communication plays in disbursing information? The success of organizations in today's business climate depends on the fast, efficient dissemination of information, and that can only come about through effective communication. This fact is true at the corporate level, at the sales level, and indeed at every level  more...

Planning Your Field Sales Approach ...or determining call and meeting objectives and developing appropriate openings for face-to-face selling situations. Included in the course are detailed descriptions of the six customer buying roles a field salesperson typically encounters and tips for working effectively with each. This course demonstrates how to generate effective account profiles, emphasizing the information needed for  more...

Strategies for Transitioning into Management Making a smooth transition from technical professional to management is critical to your success as a manager. You've already demonstrated your technical expertise; now you're ready to take that next step. In your new role as a manager, you'll use technology in different ways -- focusing on managing production, not production itself. This course outlines management tactics for becoming an  more...

Problem Performance Improvement It is, of course, not enough to be just aware of problem performance in an organization; a manager needs to know how to improve performance. Most managers will begin with relatively informal approaches to improving performance. This will often take the form of a discussion between the manager and the problem performer in which the manager will want to advise the worker of the problem and then  more...

Assessing Customer Behavior In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in  more...

Understanding Technical Professionals ...yees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new corporate structures and management strategies to meet the challenges of the new high-technology economy with its increasing number of technical professionals. As a result of what you learn in this course, you will be better prepared  more...

Developing Career Plans for Your Technical Professionals Why should you be interested in career development for the technical professionals you supervise? Because it's good for them, good for your company, and good for you. One of your major challenges as a manager of technical people is retaining them. And you may also need to recruit technical people to fill higher-level positions in your company. This course will help you use career development as a  more...

Professional Skills for Customer Service Agents As a customer service agent (CSA), the focus of your job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering  more...

Cross-selling in a Customer Service Call ...ctices for selecting cross-selling prospects by gathering appropriate data, and assessing and qualifying sales opportunities. This helps CSAs avoid uncomfortable situations in which they might possibly lose a customer. In the course lessons, you'll learn effective methods for securing sales such as proposing and presenting solutions, handling objections and closing the sale. These additional  more...

ITIL Problem and Change Management Every information technology (IT) system suffers unexpected problems and errors. These unexpected interruptions can be extremely costly in terms of lost productivity and lost customer satisfaction. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help organizations set up rigorous processes to identify, classify, and resolve  more...

Using Surveys to Measure Customer Satisfaction ...ates on the techniques required to do this accurately and appropriately with the resources available to you.The first lesson explains why it's imperative that you have firm objectives for the survey in mind before you embark on a project to measure customer satisfaction, whether this is being conducted in-house or by outside consultants. Not only must you measure the right areas--you must also  more...

Bridge the Expectations Gap You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how  more...

Leading a Customer-focused Team ...performance improvement, using the method that's the most appropriate for the situation.No prescribed service system, no matter how finely tuned, can legislate for every eventuality, and there will be occasions when customer satisfaction is dependent on an individual's ability to step outside the norm and use his or her own initiative. That's why the last lesson in the course covers how to  more...

Overcoming Difficult Service Situations Your customer's face is more contorted than anything you've ever seen...eyes bulging, fists clenched, and a scowl that makes Scrooge look like a nice guy. It's tempting to cut and run, but coping with even the most challenging situations is part of customer service. This course is designed to give you the means to hang in there when the going gets especially tough. Recognition of the warning  more...

Diagnosing and Planning ...hich is vital. To deliver solutions that are relevant and appropriate to the client's particular business, you must have a knowledge of the organization. Each organization is unique: there are different people and different challenges. One size does not fit all. You cannot respond to each and every organization in the same way. Rapidly learning about the peculiarities of each business is one of  more...

Establishing a Relationship with Internal Clients Even if your clients are internal to your organization, you still need to spend time getting to know them, and understanding what it is they require from you.When you are dealing with internal clients, there may be a temptation to think you know everything about them, and about the project. This course will stop you from making that mistake. It will enable you to understand your clients' needs  more...

Available Presentation Resources ... to be able to use PowerPoint and other software packages appropriately, with a clear idea of what they can do. Some presenters are afraid of questions from the audience because they seem to represent a loss of control. This course shows you that questions are positive opportunities to be grasped eagerly: they are a way of deepening your communication with the audience. But there are techniques  more...

Lawsuits and Negotiations This course discusses the legal process of litigation and other out-of-court negotiations that are used to settle business disputes. In addition, this course treats the decision to sue much like other business decisions and offers criteria that management can use to perform a cost-benefit analysis. It begins by presenting proactive management strategies for discouraging damaging lawsuits and  more...

Managing Your Anger You're angry and you want to let everyone know it. But, is this really a good idea? What will your co-workers or your supervisor think of your outburst? Is there something that you could do to control your anger? This course will help you manage your anger so that you will be less angry and will be able to channel your energy into more constructive activities. You will learn the three stages of  more...

Standard Business Etiquette ...tense competition. Such an environment makes the need for appropriate behavior especially crucial, particularly if you're looking to advance your career. How do you maintain your private "space" when you sit in one of a dozen cubicles? How should you address your peers and superiors, and what's the proper attire for today's corporate culture? In this course, you'll learn how to conduct yourself  more...

Communication Business Etiquette ...appropriate greeting in today's corporate workplace? How about telephone use? Is it always necessary to return phone calls? If so, how soon should you do it? Is e-mail the method of choice for communicating all your ideas, or is another way better? How important is your tone of voice when dealing with a customer? All these questions are a matter of etiquette. How you communicate--in person,  more...

Understanding Writing Mechanics ... biggest challenges in writing is to feel confident about appropriately applying the mechanics of writing. How do you know what should or shouldn't be capitalized? When is it appropriate to abbreviate words, names, places, and business terms? How do you know when to spell out a number or when to use a figure? How can you get past those troublesome words that are commonly misspelled? This course  more...

Communicating for Contacts ...exactly do you go about achieving this? Not surprisingly, appropriate communication plays a large part. In this course, you will learn how to improve your skills as an interesting and interested conversationalist and how to overcome the inherent shyness that many people experience when faced with a room full of strangers. The course also gives practical strategies for "networking" effectively  more...

Getting the Most from Business Documents ...iliar scenario illustrates the importance of selecting an appropriate document type and delivery method for your written business documents. "Getting the Most from Business Documents" explains the different business document types such as memos, reports, and proposals and the best uses for each. The course shows you how to align the message content, document type, and delivery method--Internet,  more...

Asserting Yourself Professionally Do you sometimes wonder if your professional style is too passive-hesitant and weak? Or do you find yourself acting too aggressively toward your co-workers or subordinates--too critical and overbearing? Do you wonder if there is another professional style that might be better for you? If you answered yes to any of these questions, it's a good time to learn to be an assertive business professional.  more...

Goals and Setting Goals ...a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A well-constructed goal is challenging, yet achievable. It takes into account the abilities and resources available and requires the goal seeker to make the best use of both. In this course, you'll examine the types of goals you can use to advance your career and personal  more...

Organizational Communication - The Fundamentals Organizational Communication: The Fundamentals gives the student a background in communication terms and organization basics. The program also gives the student guidelines for communicating effectively and motivating employees, as well as methods for overcoming barriers to organizational communication. By applying the provided guidelines, the student will be able to communicate effectively,  more...

Business Travel Safety - Domestic Travel In ''Business Travel Safety: Domestic Travel,'' you will learn how to make travel preparations, including researching your destination and then making appropriate travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events.  more...

Principles of Marketing - Distribution Strategy Principles of Marketing: Distribution Strategy offers the student an overview of the information required to identify types of distribution channels, select appropriate distribution partners, and develop an efficient distribution system. The program details the steps for selecting suitable distribution channel partners, the goals your distribution strategy should achieve, and the process to manage  more...

Principles of Marketing - Promotion Strategy Principles of Marketing: Promotion Strategy offers the student an overview of the information required to identify the elements of the promotional mix, determine appropriate promotional objectives, and select the advertising types and public relations tools to implement. The program details the procedures for creating an advertising campaign, the types of promotional strategies, and the steps of  more...

Principles of Marketing - Pricing Strategy Principles of Marketing: Pricing Strategy offers the student an overview of the information required to identify the role pricing plays in the marketing mix, to select appropriate objectives for pricing strategies, and to choose common methods to determine pricing. In addition, the program details the issues to consider when establishing a pricing strategy, the legal constraints that can affect  more...

Planning and Starting the Deployment of a NET Web Application To outline the primary considerations and decisions that a developer needs to make when planning the deployment of a .NET web application, and to explain the appropriate use and installation of private and shared assemblies in that deployment  more...

Performance Reporting and Stakeholder Management ...of tools and techniques for managing stakeholders, use an appropriate communications method to communicate and resolve issues with stakeholders in a given scenario, and match outputs of managing stakeholders with examples. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their  more...

Controlling Project Scope ...appropriate actions aren't taken initially. Scope management plays a key role by helping to define and maintain the boundaries of the project throughout the project life cycle. This course will highlight the importance of project scope management to project performance. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better  more...

Implementing Security for SQL in VB NET Applications To determine how to secure SQL connections, select the most appropriate strategy to protect against SQL injection attacks, and handle user input using various validation and error handling techniques  more...

Maintaining DB2 UDB Data Consistency To explain how to choose appropriate isolation levels and to describe how locks are acquired in a DB2 UDB database  more...

Implementing Security for SQL in C NET Applications To determine how to secure SQL connections, select the most appropriate strategy to protect against SQL injection attacks, and handle user input using various validation and error handling techniques  more...

Data Classification and Collection in Six Sigma ...t process. Various types of data exist, and they all need appropriate treatment during the collection, presentation, and analysis stages. You also need to be careful when applying sampling techniques to ensure data accuracy and integrity. This course will explore continuous and discrete types of data, and nominal, ordinal, interval, and ratio measurement scales. It will also introduce methods  more...

Scoping the Six Sigma Project ...x Sigma projects need to be selected mindfully and scoped appropriately. Yet, without known solutions, identifying projects that will truly impact customer service while also improving the bottom line can be challenging. When pressure mounts, it's tempting to act too quickly and possibly solve the wrong problem. In this course, you'll learn what a Six Sigma team should focus on, and more  more...

Collecting and Summarizing Data The Six Sigma?? DMAIC system is a roadmap that shows the way to process and performance improvement. The second phase in the roadmap, the Measure phase, provides a methodology and tools for establishing a baseline of current processes. This baseline is your starting point for process improvement. A critical part of establishing baselines is collecting data that will enable you to learn the current  more...

Effective Budget Management A priority of effective budget management is to take steps to ensure that businesses create a manageable and controllable budget and to prevent cash crunch situations from developing. To effectively manage your budget, you need to understand the elements of the various budgets and understand the importance of ongoing monitoring and analysis of their individual components. In this course, you will  more...

Surpassing the Competition Who are you competing against? What are your competitors' capabilities? Competition plays a major role in corporate success. Failure to take into account your competition's strengths, weaknesses, capabilities, and strategies can leave your company vulnerable to unexpected competitive moves. This course presents you with the tools and methods for identifying competitors; collecting competitor  more...

Introduction to Advanced Finance Don't be intimidated by corporate finance and choosing appropriate investment projects. If you are a corporate manager faced with choosing between different investment projects, this course will be helpful. You will review Time Value of Money concepts, and learn how to choose corporate projects using accounting models and cash flow models.  more...

Investment Project Analysis and Selection Don't be intimidated by corporate finance and choosing appropriate investment projects. If you are a corporate manager faced with choosing between different investment projects, this course will be helpful. You will learn how to choose corporate projects based on the different project analysis models and advanced analysis tools.  more...

Coaching Performance Barry is new at quality control. He completed three weeks of training, but he has already made two major errors that cost the firm $3000. He's obviously upset and discouraged over his shaky start. If you were Barry's supervisor, what would you do? Situations like this one can cause managers to fret and fuss and begin talking about disciplinary action. However, leaders take a different approach. A  more...

Management of Cash Flows Can a profitable company with a positive net worth run short of cash? Without sound cash management, it certainly can. Every organization, large and small, must manage the generation and expenditure of cash to ensure that bills can be paid on time. This course covers the principles of sound cash flow management, including cash management strategies, the best use of credit collection, and ways to  more...

Organizational Behavior - The Organizational System Organizational Behavior: The Organizational System defines organizational structure and culture and explains their impact on employees. It also teaches how to perform a job analysis to determine whether an organization's job designs are appropriate and gives options for job redesign.  more...

Managing the Expert - Developing a Successful Environment Managing the Expert: Developing a Successful Environment explains management strategies, incentive programs, and the challenges of maximizing experts' creative potential. It identifies the processes for designing and implementing expert-appropriate incentive programs, managing renegade creativity, and managing barriers to expert creativity.  more...

Supply Chain Management Using Models ...erstand the basics of supply chain management. It is also appropriate for those involved with logistics, sourcing, warehouse and transportation management, and operations. Deployment: Self-Study Accreditation CEU credits: 0.20 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Sourcing and Logistics Benefits Identify  more...

NDS 8 0 Advanced Tools Diagnostics Part 2 ... using the NDS Manager utility. • Identify the most appropriate replica placement strategy. • Evaluate the replica placement strategy to be implemented. Unit 2: Processes 3 - 4 hours • Identify the tasks performed by the janitor process. • Identify the tasks performed by the flat cleaner process. • Identify the tasks performed by the replica synchronization  more...

Oracle9i Performance Tuning Architecture Strategy ...i server. Learn To: o Match the tuning goals with the appropriate job role. o Identify common tuning problems that directly affect database performance. o Identify appropriate tuning goals. o Identify key information recorded by the alert log. o Identify the parameters that control the location and format of the alert log file. o Identify the different methods available for  more...

SQL Server 2000 Database Admin Part 1 Install SQL Server 2000 ...mization issues for Microsoft SQL Server 2000. Select an appropriate edition of SQL Server 2000. Identify the different types of SQL Server 2000 installations. Install a default instance of SQL Server 2000. Sequence the stages of an unattended installation. Identify the types of SQL Server databases. Identify the database objects related to SQL Server. Identify the features of the SQL  more...

Intro to Object-Oriented Programming with Java This course covers the advantages of Object-Oriented Programming (OOP) and OOP features specific to Java. It explains the concept and use of classes, objects, arrays, class members, and scope of variables. It also describes how to invoke methods. In addition, the course covers advanced OOP concepts like encapsulation, inheritance, polymorphism, and method overloading, overriding, and hiding.  more...

Intro to Object-Oriented Programming with Java This course covers the advantages of Object-Oriented Programming (OOP) and OOP features specific to Java. It explains the concept and use of classes, objects, arrays, class members, and scope of variables. It also describes how to invoke methods. In addition, the course covers advanced OOP concepts like encapsulation, inheritance, polymorphism, and method overloading, overriding, and hiding.  more...

IBM DB2 Universal Database V6 1--App Development ...urse13431) prior to taking this course. When coupled with appropriate on-the-job experience, this course will help prepare students for the IBM Certified Solutions Expert Certification Application Development exam 511. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: SQL Application Development Duration: 1 - 2 Hour(s) Combine data from two or more tables using a  more...

IBM DB2 Universal Database V6 1--App Development ...urse13431) prior to taking this course. When coupled with appropriate on-the-job experience, this course will help prepare students for the IBM Certified Solutions Expert Certification Application Development exam 511. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: SQL Application Development Duration: 1 - 2 Hour(s) Combine data from two or more tables using a  more...

IBM DB2 Universal Database V6 1 App Devel Curriculum Course Overview The Complete IBM DB2 Universal Database V6.1 Application Development Curriculum includes the courses needed to prepare for IBM Certified Solutions Expert certification exams 509 and 511. Students will learn fundamental DB2 v6.1 skills and knowledge, such as creating and modifying database objects, creating indexes and views, managing basic database operations, and the basics of  more...

IBM DB2 Universal Database V6 1 App Devel Curriculum Course Overview The Complete IBM DB2 Universal Database V6.1 Application Development Curriculum includes the courses needed to prepare for IBM Certified Solutions Expert certification exams 509 and 511. Students will learn fundamental DB2 v6.1 skills and knowledge, such as creating and modifying database objects, creating indexes and views, managing basic database operations, and the basics of  more...

IBM DB2 Universal Database V6 1--Administration ...2 UDB V6.1 Fundamentals (course 13431). When coupled with appropriate on-the-job experience, this course will help prepare students for the IBM Certified Solutions Expert Certification Database Administration exam 510. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Design for a New DB2 Implementation Duration: 3 - 4 Hour(s) Match the authentication parameter  more...

IBM DB2 Universal Database V6 1--Administration ...2 UDB V6.1 Fundamentals (course 13431). When coupled with appropriate on-the-job experience, this course will help prepare students for the IBM Certified Solutions Expert Certification Database Administration exam 510. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Design for a New DB2 Implementation Duration: 3 - 4 Hour(s) Match the authentication parameter  more...

IBM DB2 Universal Database V6 1--Fundamentals ...imited exposure to SQL is also assumed. When coupled with appropriate on-the-job experience, this course will help prepare students for the IBM Certified Solutions Expert Certification exam 509. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction to DB2 Universal Database V6.1 Duration: 1 - 2 Hour(s) Match the product editions of DB2 UDB with their  more...

IBM DB2 Universal Database V6 1--Fundamentals ...imited exposure to SQL is also assumed. When coupled with appropriate on-the-job experience, this course will help prepare students for the IBM Certified Solutions Expert Certification exam 509. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction to DB2 Universal Database V6.1 Duration: 1 - 2 Hour(s) Match the product editions of DB2 UDB with their  more...

IBM DB2 Universal Database V6 1 Admin Curriculum Course Overview The Complete IBM DB2 Universal Database V6.1 Administration Curriculum includes the courses needed to prepare for IBM Certified Solutions Expert certification exams 509 and 510. Students will learn fundamental DB2 v6.1 skills and knowledge, such as creating and modifying database objects, creating indexes and views, managing basic database operations, and the basics of SQL.  more...

IBM DB2 Universal Database V6 1 Admin Curriculum Course Overview The Complete IBM DB2 Universal Database V6.1 Administration Curriculum includes the courses needed to prepare for IBM Certified Solutions Expert certification exams 509 and 510. Students will learn fundamental DB2 v6.1 skills and knowledge, such as creating and modifying database objects, creating indexes and views, managing basic database operations, and the basics of SQL.  more...

Designing Cisco Network Service Architectures Part 5 ...utions. Case studies facilitate applied learning wherever appropriate. Learn To: Identify features of Cisco wireless communication architecture. Identify components of a Cisco wireless solution. Identify radio frequency design considerations for an enterprise WLAN solution. Identify features of content networking. Identify features of the content caching components of a Cisco  more...

Designing Cisco Network Service Architectures Part 4 ...utions. Case studies facilitate applied learning wherever appropriate. Learn To: Identify ways in which QoS answers network requirements. Match QoS architectures with their functions. Identify the classification of a Cisco QoS solution. Identify features of the CallManager component of a Cisco IP telephony solution. Identify features of the gateway and control protocol  more...

Cisco Internetwork Troubleshooting Part 2 This is the second of two courses on Cisco Internetwork Troubleshooting. The courses are designed to prepare learners for the CCNP CIT exam 642-831. This course will cover commands and guidelines for problem isolation and resolution at the network, transport, and application layers of the OSI model. Learn To: Identify symptoms of problems occurring at the network layer. Identify  more...

Windows 2000 Network Infrastructure Admin --Part 1 DHCP DNS WINS ...of replication to be configured on a WINS server with the appropriate scenario. Add a replication partner to a WINS server by using the Replication Partners option. Configure the replication properties of a WINS server. Send a replication trigger to a replication partner. Display WINS server statistics. Modify the refresh interval of the WINS server statistics. Export WINS console data to  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ...l the elements of a TCP/IP network by placing them in the appropriate position on the displayed network. Match IP address classes with the IP addresses in each class. Identify the valid decimal form of a specified IP address. Identify the number of subnet ids and host ids for a specified network IP address. Identify the gateway address that should be specified in the routing table for a  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ...l the elements of a TCP/IP network by placing them in the appropriate position on the displayed network. Match IP address classes with the IP addresses in each class. Identify the valid decimal form of a specified IP address. Identify the number of subnet ids and host ids for a specified network IP address. Identify the gateway address that should be specified in the routing table for a  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ...tion: Preparing the Environment 2 hours o Identify the appropriate sequence of upgrading account domains in a specified situation. o Identify the appropriate sequence of upgrading resource domains in a specified situation. o Develop a plan for the incremental migration of objects in a specified scenario. o Develop an appropriate DNS configuration plan for a specified Windows 2000 network.  more...

Windows 2000 Designing a Network Infrastructure--Part 4 Implementation ...r will be presented. Learn To: o Identify and analyze appropriate strategies for managing and optimizing the DHCP service to meet various business requirements. o Identify and analyze appropriate strategies for managing and optimizing WINS to meet various business requirements. o Identify and analyze appropriate strategies for managing and optimizing the DNS service to meet various  more...

Windows 2000 Designing a Network Infrastructure--Part 4 Implementation ...r will be presented. Learn To: o Identify and analyze appropriate strategies for managing and optimizing the DHCP service to meet various business requirements. o Identify and analyze appropriate strategies for managing and optimizing WINS to meet various business requirements. o Identify and analyze appropriate strategies for managing and optimizing the DNS service to meet various  more...

Windows 2000 Designing a Network Infrastructure--Part 3 WANS ... Emphasis Skills-Based A udience This course is appropriate for System Administrators and System Analysts. Participants should have taken Microsoft Windows 2000: Administration Series (courses 72410 - 72412), Microsoft Windows 2000 Installation, Configuration, & Administration Series (courses 72413 - 72420), and Microsoft Windows 2000 Implementing and Administering a Windows 2000  more...

Windows 2000 Designing a Network Infrastructure--Part 3 WANS ... Emphasis Skills-Based A udience This course is appropriate for System Administrators and System Analysts. Participants should have taken Microsoft Windows 2000: Administration Series (courses 72410 - 72412), Microsoft Windows 2000 Installation, Configuration, & Administration Series (courses 72413 - 72420), and Microsoft Windows 2000 Implementing and Administering a Windows 2000  more...

Windows 2000 Designing a Network Infrastructure--Part 2 Remote Access ... Emphasis Skills-Based A udience This course is appropriate for System Administrators and System Analysts. Participants should have taken Microsoft Windows 2000: Administration Series (courses 72410 - 72412), Microsoft Windows 2000 Installation, Configuration, & Administration Series (courses 72413 - 72420), and Microsoft Windows 2000 Implementing and Administering a Windows 2000  more...

Windows 2000 Designing a Network Infrastructure--Part 2 Remote Access ... Emphasis Skills-Based A udience This course is appropriate for System Administrators and System Analysts. Participants should have taken Microsoft Windows 2000: Administration Series (courses 72410 - 72412), Microsoft Windows 2000 Installation, Configuration, & Administration Series (courses 72413 - 72420), and Microsoft Windows 2000 Implementing and Administering a Windows 2000  more...

Windows 2000 Designing a Network Infrastructure--Part 1 TCP IP Addressing ... Emphasis Skills-Based A udience This course is appropriate for System Administrators and System Analysts. Participants should have taken Microsoft Windows 2000: Administration Series (courses 72410 - 72412), Microsoft Windows 2000 Installation, Configuration, & Administration Series (courses 72413 - 72420), and Microsoft Windows 2000 Implementing and Administering a Windows 2000  more...

Windows 2000 Designing a Network Infrastructure--Part 1 TCP IP Addressing ... Emphasis Skills-Based A udience This course is appropriate for System Administrators and System Analysts. Participants should have taken Microsoft Windows 2000: Administration Series (courses 72410 - 72412), Microsoft Windows 2000 Installation, Configuration, & Administration Series (courses 72413 - 72420), and Microsoft Windows 2000 Implementing and Administering a Windows 2000  more...

Oracle8i Network Administration Net8 Additional Config Troubleshooting ...ems. Match options for the Trace Assistant utility with appropriate information from the log and trace files. C ontent Emphasis Skills-Based A udience Database Administrators, System Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i Database Administration Series (courses 63311-63315), and the first part  more...

Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention ...irect writes for large sorts and allocate temporary space appropriately. The student will use Oracle tools to diagnose and resolve contention, given the possible causes of contention. Finally, the participants will be introduced to the features of Oracle Expert, create a tuning session, gather, view and edit the input data, analyze the collected data using rules, review tuning recommendations  more...

Oracle8i Performance Tuning Architecture Strategy ...tics using the UTBSTAT/UTLESTAT output report. Identify appropriate OEM tuning tools. Use the available data access methods to tune the logical design of the database. List the primary steps for operating system tuning. Identify similarities between operating system and database tuning. C ontent Emphasis Skills-Based A udience Database Administrators, System  more...

Oracle8i Database Admin Create Databases ... dictionary view for a specific database by executing the appropriate script. Identify the contents of the data dictionary view categories. Retrieve specific information by querying the Dictionary view. Create PL/SQL functionality for a specific database by executing the appropriate script. Match the administrative script categories with the views and package components they create.  more...

Oracle8i Database Admin Manage an Instance Course Overview This course is the first in a five-part series covering the database administration strategies and procedures provided in Oracle8i. In this course, participants will learn about the concepts and procedures associated with Oracle architectural components, using the database administration tools, managing an Oracle instance, and using National Language Support. L earn To:  more...

Lotus Domino R5 System Admin Part 4 User Setup Configuration ...ing the Other dialog box. Given a scenario, identify the appropriate access option for securing a workstation ECL. Configure a workstation ECL by modifying the Administrator ECL. Unit 2: Users: Registration and Migration Duration: 2 - 3 Hour(s) Identify the files and documents that are created during the registration of a user in Domino R5. Register a user in Domino R5. Identify  more...

Lotus Domino R5 Sys Admin Part 2 Replication Mail Routing Basics Strategies ...cation in Domino R5 network administration and select the appropriate replication topology in a given situation; and sequence the steps of mail routing in Domino mail system and identify the situations in which different mail routing topologies are used. L earn To: Identify the significance of replication in Domino R5 network administration and select the appropriate replication  more...

Windows NT Server 4 0 Routing RAS - Part 3 ...TP for a Windows NT server. Configure a PPTP client with appropriate phonebook entries. Establish a connection between the PPTP client and the PPTP server. Configure PPTP packet filtering on a PPTP server. Sequence the steps to configure a PPTP server to function as an Internet edge router. Identify the features of the security options provided by PPTP for connections across the Internet.  more...

Windows NT 4 0 Cluster Server Wolfpack - Part 1 ...er Server servers installed on the network. Identify the appropriate licensing options to be implemented for given situations. Identify the software requirements for installing Cluster Server. Identify the hardware requirements for installing Cluster Server. Identify the steps involved in configuring the SCSI devices to install the Cluster Server. Identify the methods that can be used to  more...

Windows NT Server 4 0 Routing RAS - Part 3 ...TP for a Windows NT server. Configure a PPTP client with appropriate phonebook entries. Establish a connection between the PPTP client and the PPTP server. Configure PPTP packet filtering on a PPTP server. Sequence the steps to configure a PPTP server to function as an Internet edge router. Identify the features of the security options provided by PPTP for connections across the Internet.  more...

Windows NT 4 0 Cluster Server Wolfpack - Part 1 ...er Server servers installed on the network. Identify the appropriate licensing options to be implemented for given situations. Identify the software requirements for installing Cluster Server. Identify the hardware requirements for installing Cluster Server. Identify the steps involved in configuring the SCSI devices to install the Cluster Server. Identify the methods that can be used to  more...

Windows NT 4 0 Core Technologies Support - Part 2 Course Overview This is the second course in a four-part series intended for network support Professionals who will install, configure customize and support Microsoft Windows NT Server 4.0. The courses in this series prepare the foundation for supporting Microsoft Windows NT Server 4.0 in a single domain environment. The series imparts the skills necessary to install, configure, customize,  more...

Access 2000 Proficient User ... Identify the factors to be considered while selecting an appropriate data type for a field. Modify an input mask by using the Design view. Modify a lookup field in a table by using the Design view. Unit 2: Applications and Database Administration Duration: 1 - 2 Hour(s) Import data into a new Access 2000 table. Link the data from an Excel spreadsheet to an Access 2000 table. Add  more...

Oracle Form Builder R6 Enhancing the User Interface ...ion: 1 - 2 Hour(s) Match the display objects with the appropriate definition. Create a new window by using the Create icon in the Object Navigator. Set the window object properties by using the Property Palette. Create a content canvas by using the Create icon in the Object Navigator. Set the Window property of a content canvas by using the Property Palette. Create a stacked canvas by  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ...irect writes for large sorts and allocate temporary space appropriately. The student will use Oracle tools to diagnose and resolve contention, given the possible causes of contention. Finally, the participants will be introduced to the features of Oracle Expert, create a tuning session, gather, view and edit the input data, analyze the collected data using rules, review tuning recommendations  more...

Oracle8 Performance Tuning Managing Memory and Disk I O ...ine the hit ratio for the Data Dictionary Cache using the appropriate SQL statements. Unit 3: Tuning the Database Buffer Cache Duration: 1 - 2 Hour(s) Identify the characteristics of the Buffer Cache. Sequence the steps used to manage the Buffer Cache. Select the tuning technique used to monitor the Buffer Cache. Perform the steps to view the statistics used to calculate the  more...

Oracle8 Performance Tuning Strategies and Techniques ...ics using the UTBSTAT/UTLESTAT output report. Identify appropriate Oracle Enterprise Manager (OEM) tuning tools. Use the available data access methods to tune the logical design of the database. List the primary steps for operating system tuning. Identify similarities between operating system and database tuning. C ontent Emphasis Skills-Based A udience Database  more...

Oracle8 Network Administration Net8 Configuration and Troubleshooting ...ems. Match options for the Trace Assistant utility with appropriate information from the log and trace files. C ontent Emphasis Skills-Based A udience Network administrators, database administrators, technical support analysts, system administrators, application developers, and MIS managers. Participants should be familiar with Oracle8 database administration, or have taken  more...

Oracle8 Database Administration - Create Databases ... dictionary view for a specific database by executing the appropriate script. Identify the contents of the data dictionary view categories. Retrieve specific information by querying the Dictionary view. Create PL/SQL functionality for a specific database by executing the appropriate script. Match the administrative script categories with the views and package components they create.  more...

Oracle Form Builder Enhancing the User Interface ...he Property Palette. Create a stacked canvas by using an appropriate method. Set the stacked canvas properties by using the Property Palette. Check the display position of a stacked canvas in the Layout Editor. Create a toolbar canvas by using the Object Navigator. Set the toolbar canvas-related properties by using the Property Palette. Create a tab canvas by using an appropriate method.  more...

C Programming - Part 3 ...ass template in a specified situation. Identify the most appropriate method of creating a class hierarchy in a specified situation. Unit 3: Memory Management Duration: 2 Hour(s) Match the storage areas with the variable types stored in them. Identify the benefits of memory management operators. Identify the code to overload the memory management operators in a specified situation.  more...

C Programming - Part 2 ...uration: 2 - 3 Hour(s) Identify the implications of inappropriately using the default assignment operator in a program. Identify the code to override the assignment operator. Write the code to initialize an object of a specified class. Identify the appropriate constructor that will be invoked when a specific line of code is executed in a specified scenario. Identify the code of a class  more...

C Programming - Part 1 ...g language. Identify the scenario where it would be most appropriate to use C++. Identify the relationship between classes and objects in object-oriented programming. Identify the definition of abstraction. Identify the definition of encapsulation. Identify the scenario that exhibits the concept of inheritance. Identify the scenario that exhibits the concept of polymorphism. Match the  more...

C Programming - Part 2 ...mensional array for storing specified data. Identify the appropriate two-dimensional array initialization statement for a specified situation. Identify the output of a set of statements used to access an element of a two-dimensional array. Unit 2: Pointers Duration: 1 - 2 Hour(s) Identify valid pointer declarations. Identify the correct pointer initialization statement for a  more...

Working with SAP R 3 v4 x ...ssword to log on and start an R/3 session, and select the appropriate menu item to log off the system. Describe the structure of an R/3 screen. Control the system, display information from the system, and to use the screen's entry and display fields. Use the mouse or your keyboard to control the R/3 System, and execute R/3 functions by executing mouse clicks on a toolbar or by using  more...

SAP R 3 Supply Chain Management ...urces preparing for Supply Chain projects. Employees with appropriate background interested in other company areas. They should also be confident users of their PC Technology, Windows (or other GUI environments in use at their location). A good foundation of knowledge of the logistic correlation within the company. Knowledge regarding the possibilities of a standard ERP system (Enterprise  more...

SAP R 3 SD Sales and Shipment Processes ...hipping, billing and Sales Information System. It is also appropriate to R/3 Business Consultants and Training Consultants. Participants should have completed the following courses: 12749 SAP R/3 Fundamentals; 13033 Working with SAP R/3 and 13135 SD Overview and Master Data. T otal Learning Time 6 Hour(s) Course Contents Unit 1: Order Processing Duration: 3 Hour(s) Sales  more...

SAP R 3 SD Overview and Master Data ... billing and Sales Information System. The course is also appropriate for R/3 Business Consultants and Training Consultants. Participants should have completed the following courses: 13033 Working with SAP R/3 and 12749 R/3 Fundamentals. T otal Learning Time 6 Hour(s) Course Contents Unit 1: SD Fundamentals Duration: 3 Hour(s) Benefits and features of Sales and Distribution  more...

NetWare and Windows NT Integration - Part 1 ...the featues of Windows NT networking models. Identify an appropriate protocol that can be installed with Windows NT based on a given networking scenario. Identify the features of different file systems in Windows NT. Identify the Windows NT share permission that should be assigned to a user based on a given scenario. Identify the prerequisites to create a directory share in Windows NT.  more...

NetWare 5 Advanced Administration - Part 5 ...ell Internet Access Service (NIAS) remote access. Select appropriate data transmission technologies to meet specific needs. Identify security concerns related to remote access. Identify methods for maximizing remote access performance. Perform the steps to install NIAS on a server. Perform the steps to configure a server for remote access. Perform the steps to configure basic NIAS remote  more...

NetWare 5 Advanced Administration - Part 5 ...ell Internet Access Service (NIAS) remote access. Select appropriate data transmission technologies to meet specific needs. Identify security concerns related to remote access. Identify methods for maximizing remote access performance. Perform the steps to install NIAS on a server. Perform the steps to configure a server for remote access. Perform the steps to configure basic NIAS remote  more...

Exchange Server 5 5 Design Implementation - Part 2 ...ses of assigning costs to a connector. Identify the most appropriate routing path for a message given the cost of the connectors. Match the options on the Schedule property page with the situations in which their selection is appropriate. Configure the Delivery Restrictions by using the Delivery Restrictions property page. Match the rights on the Permissions property page with their  more...

Exchange Server 5 5 Design Implementation - Part 1 ... users need impact the design process. Identify the most appropriate server hardware design plan in a given situation. Identify Organizational requirements that are best satisfied by a specific arrangement of servers. Match the appropriate connectors with the scenarios. Match the client connection options available when designing an Exchange Server messaging system with their features.  more...

Exchange Server 5 5 Concepts and Administration - Part 2 ...ent Exchange clients with their installation. Select the appropriate installation method to be used for installing an Outlook client. Identify the functions of an Outlook client profile. Identify the process by which an Outlook client profile is created. Sequence the steps that occur when the Profgen utility is used to automatically create a client profile. Specify the name of the Exchange  more...

SQL Server 7 0 Designing and Implementing Data Warehouses - Part 3 Course Overview This is the third course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-019, Designing and Implementing Data Warehouses with Microsoft SQL Server 7.0. At the completion of this course, students will learn to create a data warehouse database; perform the steps necessary to build and manage replication by using the Enterprise  more...

SQL Server 7 0 Designing and Implementing Data Warehouses - Part 2 ... Identify the advantages of aggregation. Select the most appropriate table to answer a given user query. Identify the design issues that are relevant for the design of cubes, base tables, fact tables and dimension tables. Unit 2: The Data Warehousing Process Duration: 1 - 2 Hour(s) Identify the features of an enterprise data warehouse. Identify the situations in which you will use  more...

Visual C 6 0 Designing Implementing Distributed Applications - Part 3 ...rmation. Identify the features of cursors. Identify the appropriate type of cursor that can be used in a given situation. Create a cursor to access data from a table. Match the fetch options with their functions. Update data by using a cursor. Close a cursor by using the SQL statement. Identify the features of a transaction. Create a transaction for the specified set of tasks. Match  more...

Visual C 6 0 Designing Implementing Distributed Applications - Part 2 ... to be considered when planning a deployment. Select the appropriate deployment strategy for a given scenario. Identify the reasons to select Microsoft Systems Management Server (SMS) as an aid in deploying a solution. Identify the reasons to select Zero Administration for Windows (ZAW) as an aid in deploying a solution. Package an application. Create a setup project that installs and  more...

Visual C 6 0 Designing Implementing Desktop Applications - Part 2 ...y the features of different types of linking. Select the appropriate situation in which you would use a specific DLL. Unit 2: Document View Architecture Duration: 1 - 2 Hour(s) Identify the features of the Document View architecture. Identify the functions of the key classes in Document View architecture. Create a minimal MFC program by using the Appwizard. Identify the  more...

Visual Basic 6 0 Designing Implementing Distributed Applications - Part 4 ...te an MTS object by using a context object. Identify the appropriate COM method used for creating an MTS object in a given situation. Notify MTS about the status of a transaction by using the ObjectContext methods. Enable MTS objects for transactions by using the ObjectContext methods. Identify the guidelines for managing the state of an object. Identify the best method of storing object  more...

Visual Basic 6 0 Designing Implementing Distributed Applications - Part 2 ... functions of supporting services used by MTS. Enter the appropriate MTS command line utility used to perform a specified task. Identify the item in the MTS Explorer interface used to view specific information. Identify appropriate View menu items used to display information in a specific way in the MTS Explorer. Unit 2: Maintaining Packages in MTS Duration: 2 - 3 Hour(s) Set up  more...

Visual Basic 6 0 Designing Implementing Desktop Applications - Part 5 ...sary to install and uninstall an application. Choose the appropriate application update deployment method. Identify the options for distributing ActiveX controls. Identify considerations for packaging an ActiveX control for the Internet. License an ActiveX control for standard distribution. Identify the stages in the process to license an ActiveX control for Internet distribution.  more...

Visual Basic 6 0 Designing Implementing Desktop Applications - Part 3 ...stand SQL Server security implementations. Implement an appropriate cursor for a recordset object. C ontent Emphasis Skills-Based A udience This course is designed for programmers who need to create basic applications with Microsoft Visual Basic 6.0. Participants should have completed the first two courses in this series. T otal Learning Time 6 - 8 Hour(s) Course  more...

Visual InterDev 6 0 Building Web Sites and Pages ...lication by using the Server Manager window. Identify an appropriate navigational scheme for a given situation. Release the working of a project file by using the Project menu title. Identify the requirements to use source control with Web files. Install Visual SourceSafe 6.0 by using the Microsoft Visual Studio 6.0 Enterprise Edition. Unit 3: Scripting and DHTML Duration: 2 Hour(s)  more...

Brand Management Developing a Brand Strategy ...ntify brand competition. Apply the appropriate guidelines for identifying brand competition. Identify the brand elements that are the easiest to protect. Given a situation, identify the action that is being taken to protect a brand. Defend your brand. Identify the steps for  more...

Brand Management Integrated Marketing ...an be used to communicate an integrated brand through the appropriate media. The program also provides you with guidelines and processes for managing both financial and market resources as well as organizational structures. By applying the information in this program, you will be able to integrate a brand within your company, convey brand identity through appropriate channels, and manage your  more...

Sales Skills Gaining Customer Commitment ...ps with clients. Ask situation-appropriate questions during the sales process. Respond to a client based on his or her stage of need. Explain how your product or service meets the key issues. Manage a client's anxiety by speaking plainly, asking for feedback, and sharing success stories.  more...

Sales Skills Developing a Winning Strategy ...Complete a SWOT matrix. Choose appropriate clients for an advisory panel. Narrow the field of prospective clients. Complete the three steps of the consulting strategy. Calculate a client's return on investment. Complete the six steps for solving a client's  more...

Sales Skills Effectively Closing a Sale ...ng techniques. Audience Individuals who want to learn appropriate approaches to closing sales. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) List the six basic  more...

Brand Management Branding on the Web ...m, you will be able to develop an online brand, determine appropriate situations for creating secondary brands, and introduce a brand on the Internet. Learn To Identify the steps for branding on the Internet. Select the steps for creating a secondary brand on the Internet. Evaluate proposed Web sites for  more...

Professional Selling Over the Phone Prospecting ...our knowledge of both finding telesales prospects and the appropriate information to leave on a prospect a a s voice mail. If you successfully evaluate the questions and scenarios he presents, there is a good chance that he will hire you on as a Sales Associate. Unit 2: Interacting With Prospects (0.5 - 1 hour) . Select the guidelines for working with screeners to  more...

Sales Management Motivating Sales Teams to Win ... high motivation levels. Apply the appropriate actions to ensure that sales team members have high motivation levels. Identify the functions of a sales compensation plan. Identify the four benefits of having an effective sales compensation plan. Simulation Overview: In this  more...

Strategic Management Establishing Strategic Focus ...udent an overview of the information required to identify appropriate terms and language associated with strategic management, recognize benefits gained from a successful strategic plan, and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making, and the guidelines to make the strategic management process  more...

Strategic Management Analyzing Strategic Options ...quired to develop an effective strategic option, consider appropriate issues when performing a strategic audit, and use the SWOT review to analyze a company's situation. The program describes how to evaluate internal resources, capabilities, and core competencies, and analyze external factors, such as industry trends and competition. Learn To Identify reasons  more...

Strategic Management Developing a Successful Process ...t comprise an effective planning document and organize an appropriate strategic business plan. The student will learn the proper guidelines to get the plan accepted as well as the correct steps to implement, execute, and monitor the plan effectively. Learn To Identify the components of an effective planning document. Apply guidelines  more...

Principles of Marketing Fundamentals of Marketing ... process. Learn To Apply appropriate terms or language to marketing situations. Identify the four components of the marketing mix. Identify the stages of the product life cycle. Use proper methods to extend a product's life cycle. Identify characteristics  more...

NetWare 5 Administration - Part 1 ...Categorize a given set of NDS tree objects. Identify the appropriate NDS tree structure for a given set of NDS tree objects. Identify the name of an object in a given tree structure. Display the objects in a NDS tree by using the CX command. Browse to an object in the NDS tree to display the details by using NetWare Administrator. Identify the functionalities of different browsing features  more...

Windows NT Server 4 0 Routing RAS - Part 4 ...rchitecture. Match the routing path description with the appropriate packet types in the RRAS architecture. Sequence the tasks to be included in a troubleshooting checklist for RRAS. Identify the functions of the TRACERT utility. Identify the different levels of event logging that can be enabled by using RRAS. Enter the routemon command to display the static IP routes of an interface.  more...

Advanced Six Sigma The Measure Analysis Phases of DMAIC ...jects. Understand how metric systems help in collecting appropriate data. Develop a data collection plan. Understand the parameters for evaluating the data collection plan. Discuss the features of different data analysis tools. Identify the statistical methods used to analyze a problem area. Understand the significance of root-cause analysis in identifying real issues. Audience:  more...

SAP R 3 Working with v3 0 ...ssword to log on and start an R/3 session, and select the appropriate menu item to log off the system. Describe the structure of an R/3 screen. Control the system, display information from the system, and to use the screen's entry and display fields. Use the mouse or keyboard to control the R/3 System, and execute R/3 functions by executing mouse clicks on a toolbar or by using  more...

C Programming - Part 4 ...specifying the exception handling keywords. Identify the appropriate method for handling a given multipe exception condition. Identify the appropriate code to implement exception handling by using an exception class in a specified program. Identify the appropriate pieces of code for implementing exception handling by using a derived exception class. Identify the appropriate code to  more...

C Foundation for Non-C Programmers - Part 1 ... Match the data types with their functions. Identify the appropriate variable declaration for a specified scenario. Identify the type of constant to be used in a specified scenario. Initialize an array for a specified scenario. Calculate the result of manipulating the value of a variable by using a pointer. Identify the appropriate structure declaration for a specified scenario. Calculate  more...

C Foundation for Non-C Programmers - Part 2 Course Overview This is the second part of a two-part series which is designed to teach non-C programmers the fundamentals of C++ programming. This series is based on ANSI C++ and is not environment or vendor-specific. This course introduces the skills needed to be able to begin to use C++'s Object-Oriented (OO) features. Students will hearn how to create, use, and extend classes, as well as  more...

Oracle SQL and SQL Plus Advanced SELECT Statements ...d for a given situation. Complete the query by using the appropriate operator that checks for the presence or absence of a value in a given set of discrete values. Complete a query by using the ANY operator. Complete a query by using the ALL operator. Complete a query by using a multiple-column subquery. Identify the difference between pairwise multiple-column subqueries and non-pairwise  more...

Oracle SQL Tuning Diagnostics and Tuning Schema ...thods that are available for the optimizer. Create the appropriate database objects before starting to tune SQL statements. C ontent Emphasis Skills-Based A udience Application Developers, Database Administrators, and Designer/Developers. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Managing Performance Duration: 2 - 3 Hour(s) Identify the  more...

Oracle SQL Tuning Tuning SQL and the Optimizer ...se a given view. Identify the type of query that will be appropriate in a given situation. Select the query that will produce minimum network traffic in a given situation. Identify the guidelines to be followed when testing SQL statements. Unit 3: Influencing the Optimizer Duration: 2 Hour(s) Identify the functions of the optimizer. Identify the transformations that an optimizer  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 4 ... on a Windows NT server. Given a situation, identify the appropriate command to transfer data to or from a remote host. Identify the benefits of the types of data transfer utilities. Identify the purpose of the printing utilities for TCP/IP. Set up the TCP/IP Print Server service on a Windows NT computer. Install a TCP/IP printer on a Windows NT computer that will manage the printer  more...

Word 2000 Expert User ...nt. Edit the selected style in a document. Identify the appropriate situations in which to use macros. Record a macro. Run a macro. Edit a macro. Load a macro from another template. Manage a macro. Unit 2: Group Editing and Document Distribution Duration: 2 - 3 Hour(s) Identify the features of revision marks in a document. Insert revision marks in a document. Modify a  more...

Office 2000 - Web Integration ...the default file format in Word for new files. Select an appropriate method for creating Webs or Web pages in Word. Run a Web query in Excel. Add form fields to Word documents. Create a data access page in Access. Identify the functions of Office Web components. Add a Spreadsheet component to a FrontPage Web page. Add a chart component to a FrontPage Web page. Add a PivotTable to a  more...

SQL Server 7 0 System Administration - Part 5 ...mic of the Publisher-Subscriber relationship. Choose the appropriate attributes of Articles and Publications. Match the data filtering method with its appropriate attributes. Identify the attributes of push and pull subscription methods. Match the replication agent with its appropriate attributes. Identify conflict resolution attributes. Analyze and label the components of the merge  more...

SQL Server 7 0 - Implementing a Database - Part 2 ... Data Integrity Duration: 3 - 4 Hour(s) Select the appropriate method of denormalization. Match the type of data integrity with its correct definition. Identify the methods of enforcing data integrity. Match each type of data integrity with its constraint method. Identify the characteristics of the constraints. Select the considerations for using constraints. Perform the steps to  more...

SQL Server 7 0 System Administration - Part 3 ...tify the scenarios for which differential backup would be appropriate. Perform the steps necessary to create a differential database backup. Identify the features of transaction log backups. Perform the steps necessary to back up the transaction log. Associate the options for clearing the transaction log with their functions. Identify situations in which filegroup backup is preferable to  more...

Site Server 3 0 Implementation - Part 2 ...bership Design-Time Controls with their uses. Select the appropriate authentication strategy. Indicate the appropriate authentication method. Select the appropriate Membership Authentication method. Match the Web site levels of security with their content types. Identify the tasks involved in managing schema objects. Identify the administrative interface used for a specific class and/or  more...

Visual InterDev 6 0 Building Web Sites and Pages ...lication by using the Server Manager window. Identify an appropriate navigational scheme for a given situation. Release the working of a project file by using the Project menu title. Identify the requirements to use source control with Web files. Install Visual SourceSafe 6.0 by using the Microsoft Visual Studio 6.0 Enterprise Edition. Unit 3: Scripting and DHTML Duration: 2 Hour(s)  more...

IIS 4 0 Creating Configuring a Web Server - Part 2 ...permissions to restrict access to a Web site by using the appropriate security measures. Unit 2: SSL Authentication and Data Encryption Duration: 1 - 2 Hour(s) Identify the benefits of securing data transmission with SSL. Identify the sequence of steps in the Initial phase of the SSL handshake. Identify the essential requisites for implementing SSL Client Authentication on IIS.  more...

NetWare 5 Administration - Part 1 ...Categorize a given set of NDS tree objects. Identify the appropriate NDS tree structure for a given set of NDS tree objects. Identify the name of an object in a given tree structure. Display the objects in a NDS tree by using the CX command. Browse to an object in the NDS tree to display the details by using NetWare Administrator. Identify the functionalities of different browsing features  more...

NetWare Service and Support Upgrade - Part 1 Course Overview This course is the first in a five-part series on Novell NetWare Service and Support. This series focuses on the prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course will give an overview of service and support tasks, research tools, and network cables and boards. L earn To:  more...

Lotus Domino R5 System Admin Part 9 Managing a Notes Domino Env Course Overview This is the ninth course in a ten part series for system administrators who are responsible for Domino server and Notes client. At the completion of this course, students will learn how to identify the components of Domino Administrator, the server list, tabs, and tools; and manage a Domino environment. L earn To: Identify the components of Domino Administrator, the  more...

SQL and PL SQL DML and DDL ...ir structures. Reference the tables of another user when appropriate permission has been granted. Name database objects according the Oracle naming conventions and guidelines. Identify the syntax of the CREATE TABLE statement. Identify the use of constraints as a means of enforcing data integrity. Prohibit null values using the NOT NULL constraint. Define a unique constraint for a column  more...

International Business Essentials The Global Business Environment ...ural orientation you see being displayed, and what is the appropriate way to respond to that orientation. Unit 2: Foreign Exchange (0.5 - 1 hour) Identify the functions of the foreign exchange market. Define spot exchange rate. Identify factors that provide insurance against foreign exchange risk. Demonstrate understanding of the factors that prevent foreign exchange risk. Define  more...

International Business Essentials Succeeding as a Global Manager ...place over the next two years. You've been briefed on the appropriate steps that must be taken to complete the globalization process. In this preliminary meeting, you will need to discuss the workforce and organizational changes that will need to take place over the next few months to ensure a successful reengineering of the company. You will also need to consider the dynamics of the global  more...

International Business Essentials Conducting Business in Europe ... different cultural orientations may affect negotiations, appropriate and inappropriate gestures, and the kinds of information valued in meetings and presentations. Learn To: Identify historical, political, and religious characteristics of Germany. Follow guidelines for ensuring an effective meeting or presentation in Germany. Identify ways that France's orientation toward time  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning ...odating the growth plan of an organization. Identify the appropriate security plan for a specified business scenario. Analyze a specific network security plan on the basis of business factors. Identify the network security planning guidelines related to company processes. Match organizational structures with their implications on the network security plan. Identify the guidelines for a  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning ...odating the growth plan of an organization. Identify the appropriate security plan for a specified business scenario. Analyze a specific network security plan on the basis of business factors. Identify the network security planning guidelines related to company processes. Match organizational structures with their implications on the network security plan. Identify the guidelines for a  more...

Windows 2000 Network--Designing Security Part 2 Sec Local Network ... Emphasis Skills-Based A udience This course is appropriate for System Administrators and System Analysts. Participants should have taken Microsoft Windows 2000: Administration Series (courses 72410 - 72412), Microsoft Windows 2000 Installation, Configuration, & Administration Series (courses 72413 - 72420), and Microsoft Windows 2000 Implementing and Administering a Windows 2000  more...

Windows 2000 Network--Designing Security Part 2 Sec Local Network ... Emphasis Skills-Based A udience This course is appropriate for System Administrators and System Analysts. Participants should have taken Microsoft Windows 2000: Administration Series (courses 72410 - 72412), Microsoft Windows 2000 Installation, Configuration, & Administration Series (courses 72413 - 72420), and Microsoft Windows 2000 Implementing and Administering a Windows 2000  more...

Windows 2000 Network--Designing Security Part 3 Sec Remote Access ... Emphasis Skills-Based A udience This course is appropriate for System Administrators and System Analysts. Participants should have taken Microsoft Windows 2000: Administration Series (courses 72410 - 72412), Microsoft Windows 2000 Installation, Configuration, & Administration Series (courses 72413 - 72420), and Microsoft Windows 2000 Implementing and Administering a Windows 2000  more...

Windows 2000 Network--Designing Security Part 3 Sec Remote Access ... Emphasis Skills-Based A udience This course is appropriate for System Administrators and System Analysts. Participants should have taken Microsoft Windows 2000: Administration Series (courses 72410 - 72412), Microsoft Windows 2000 Installation, Configuration, & Administration Series (courses 72413 - 72420), and Microsoft Windows 2000 Implementing and Administering a Windows 2000  more...

Windows 2000 Network--Designing Security Part 4 Sec Internet Access ...l implementation for a specified situation. Identify the appropriate server placement strategy to be used in a given situation. Evaluate a firewall strategy in a specific situation. Unit 2: Securing Communication Channels Duration: 3 - 4 Hour(s) Match the IPSec protocols with their features. Identify the features of IPSec communication modes. Match the predefined security  more...

Windows 2000 Network--Designing Security Part 4 Sec Internet Access ...l implementation for a specified situation. Identify the appropriate server placement strategy to be used in a given situation. Evaluate a firewall strategy in a specific situation. Unit 2: Securing Communication Channels Duration: 3 - 4 Hour(s) Match the IPSec protocols with their features. Identify the features of IPSec communication modes. Match the predefined security  more...

Windows 2000 Network--Designing Security Part 5 Sec Access to Partners ...ication method. Identify the guidelines for selecting an appropriate authentication method. Identify the appropriate strategy for authenticating trusted partners. Evaluate the effectiveness of the authentication strategy for trusted partners. Match the placement of a VPN server in conjunction to a firewall with its related benefits. Evaluate the effectiveness of a VPN solution for a given  more...

IBM DB2 Universal Database V6 1--Fundamentals ...imited exposure to SQL is also assumed. When coupled with appropriate on-the-job experience, this course will help prepare students for the IBM Certified Solutions Expert Certification exam 509. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction to DB2 Universal Database V6.1 Duration: 1 - 2 Hour(s) Match the product editions of DB2 UDB with their  more...

IBM DB2 Universal Database V6 1--Fundamentals ...imited exposure to SQL is also assumed. When coupled with appropriate on-the-job experience, this course will help prepare students for the IBM Certified Solutions Expert Certification exam 509. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction to DB2 Universal Database V6.1 Duration: 1 - 2 Hour(s) Match the product editions of DB2 UDB with their  more...

Oracle SQL for End Users--Part 1 ...ery language (SQL). Match SQL statement types with their appropriate SQL commands. Identify the capabilities of the Oracle implementation of ORDBMS and RDBMS. Match database column values with their data types. Match the names of the three tables used in this course with the information they contain. Unit 2: Writing Basic SQL Statements Duration: 1 - 2 Hour(s) Match the  more...

Oracle SQL for End Users--Part 2 ... used to display data from more than one table with their appropriate descriptions. Identify a Cartesian product. Retrieve rows from two tables by using an equijoin. Specify additional search conditions in an equijoin by using the AND operator in the WHERE clause. Retrieve rows from two tables by using a non-equijoin. Retrieve rows within the same table by using a self join. Retrieve rows  more...

Enterprise Connectivity with J2EE V1 4 EJB Session Beans This course will address the core and advanced features of J2EE SDK 1.4: Enterprise Connectivity. Learn To: Identify benefits of Enterprise JavaBeans (EJBs). Match the types of Enterprise JavaBeans (EJBs) with the situations in which they are used. Identify features of the Model-View-Controller (MVC) architecture in Enterprise JavaBean (EJB). Match the components of a session bean  more...

Advanced Project Leadership Selling Project Mgmt to the Organization ...ing project management to senior executives. Select the appropriate approach to be used with different types of senior executives. Unit 3: Implementing Project Management (1 hour) Identify reasons for implementing project management as a project. Identify the implications of implementing project management in an organization. Identify the requirements for implementing project  more...

Strategic Sales Gaining Access to the Executives ...ise solutions at an executive level. Also, this series is appropriate for salespeople wanting to move up into selling complex sales solutions and for sales managers responsible for managing and coaching recently appointed senior sales people. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options: US English Total  more...

Strategic Sales Building the Executive Relationship ...ise solutions at an executive level. Also, this series is appropriate for salespeople wanting to move up into selling complex sales solutions and for sales managers responsible for managing and coaching recently appointed senior sales people. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options: US English Total  more...

Strategic Sales Developing Executive Proposals ...ise solutions at an executive level. Also, this series is appropriate for salespeople wanting to move up into selling complex sales solutions and for sales managers responsible for managing and coaching recently appointed senior sales people. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options: US English Total  more...

Self Development Positively Influencing Others ...des and sensory systems, building rapport, and responding appropriately to verbal attacks. In addition, the program details the process for empowering others. Learn To Identify steps to improve and encourage active listening skills. Identify the Satir modes and appropriate responses to the Satir modes. Use  more...

Self Development Developing Rapport Through Communication ...ions, encourage communication. Use appropriate word choice. Handle conflict in communication. Ask for clarification. Identify the steps for improving listening skills. Given four steps, improve your listening skills. Identify guidelines for writing  more...

MS Win XP Install Admin Part 4 Remote Mobile Computing ...ofessional. o Differentiate between security levels and appropriate use of authentication protocols supported by Windows XP Professional. o Differentiate between security levels and appropriate use of authentication protocols supported by Windows XP Professional. o Identify features of using the Extensible Authentication Protocol (EAP) in Windows XP Professional. o Identify features of  more...

Business Travel Safety Domestic Travel ...s, including researching your destination and then making appropriate travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Learn To Identify the documents you should bring on your business trip. Identify the type  more...

Organizational Skills Managing Information ... effectiveness. Learn To Appropriately categorize and act on information received via paper, e-mail, and voice mail. Use innovative reading and note-taking techniques to improve information comprehension. Use association, personalization, and mnemonics to enhance information retention and recall.  more...

Stress Management Fundamentals for Managers ...r addressing workplace stress, you should be able to take appropriate action to reduce the effects of stress on an organizational level. Learn To: Understand the importance of addressing stress management in the workplace and balancing your own stress management needs with those of your employees. Understand the causes and symptoms of employee stress and learn strategies for  more...

Stress Management Fundamentals for Employees ...ven techniques for combating stress, allowing you to take appropriate action to reduce its presence in your life. Learn To: Develop a basic understanding of stress and the importance of stress management. Understand different sources of stress and responses to stress. Understand how changes in lifestyle and attitude can reduce stress. Audience: The target audience for this  more...

Creativity Innovation Fostering a Ceative Environment ...viduals to a company. Identify the appropriate recruiting method to use in a given situation. Demonstrate an understanding of various methods of recruiting creative individuals. Identify the factors to determine the best creative individuals for a company. Choose the criteria for determining the best  more...

Visual Basic NET-Web Based Development Part 1 ...r functions. o Identify considerations for selecting an appropriate ASP.NET server control. o Identify the syntax for saving the view state of Web controls. o Sequence the steps to convert an HTML control to an HTML server control. o Identify the syntax for implementing SmartNavigation. o Set properties for Web server controls in Visual Studio .NET. o Add a Calendar control to a Web  more...

Cross Cultural Business Comm Understanding Cultural Differences ...e the correct definition of convergence. Identify the appropriate amount of personal space in cultures that value space. Categorize a given topic as being acceptable or unacceptable to discuss in an e-mail. Audience Managers, supervisors, employees, or anyone who communicates internationally for their organization, from their home office or while traveling, on a regular basis.  more...

Business Finance Valuation of Stocks Bonds ... • Match common symbols with their appropriate terms. • Calculate the value of a constant growth stock. • Calculate the horizon value. • Calculate the value of a nonconstant growth stock. Audience Managers and project managers who want to understand stocks and bonds in  more...

Interpersonal Communication Listening Skills ...lls you need to be a critical listener and how to respond appropriately to speakers. In this program, you will have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace. Learn To Identify the difference between  more...

Interpersonal Communication Effective Communication ...nonverbal interference. Choose the appropriate language. Understand how emotions affect communication. Distinguish between positive and negative organizational climates. Simulation Overview: In this simulation, you will meet with three of your managers to discuss problems the  more...

Emotional Intelligence Applying Emotional Intell in the Workplace ...ligence to determine both the cause of the problem and an appropriate course of action. Unit 2: Emotional Intelligence and Teams (0.5 - 1 hour) Identify different types of intelligence. Identify ways to solve internal problems. Apply the LISTEN process in a team setting. Simulation Overview:  more...

Grammar Skills Punctuation Mechanics Spelling ... To identify guidelines for using appropriate words when writing. To identify types of words to avoid when writing. To identify rules for using commas. To identify guidelines for using semicolons. To identify guidelines for using colons.  more...

Advanced Interpersonal Communication Building Relationships ...with Roger as well as communicate your new title by using appropriate language. Unit 2: First Impressions and Building Rapport (0.5 - 1 hour) Identify three elements that influence first impressions. Apply guidelines to establish credibility. Avoid using jargon when building positive relationships.  more...

Advanced Interpersonal Communication Communicating with Co-Workers ...fective resignation. Take the appropriate steps to apologize to a subordinate. Follow the process for dismissing a subordinate. Use the appropriate tactics to refuse a subordinate's request. Audience Employees, managers, and business professionals who want to learn the dynamics of interpersonal  more...

Communicating w Difficult People Handling Difficult Co-Workers ...r methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the steps that create the conflict resolution process. Learn To Identify types of difficult personalities. Identify examples of primary and secondary conflict. Apply  more...

Communicating w Difficult People Communicating with Your Manager ...various options to cope with a difficult manager, and the appropriate steps to provide unsolicited feedback. Learn To Apply steps to distinguish between difficult behavior and periodic irritability. Recognize the characteristics of the four types of difficult personalities. Identify proper guidelines to  more...

E-mail Etiquette Using E-mail to Communicate Successfully ...e enhances its effectiveness. Identify when it is not appropriate to use emoticons and electronic abbreviations. Audience Managers, employees, and anyone who needs to learn how to use e-mail in order to communicate more effectively at work. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US  more...

Organizational Communication The Fundamentals ...tudent will be able to communicate effectively, recognize appropriate situations for motivational methods, and develop leadership habits. Learn To Apply guidelines for effective communication. Identify common characteristics of organizations. Identify functions of organizational communication. Plan the organization and communication lines of a new division. Apply  more...

Organizational Communication Managing Communication ...or change. Apply strategies for innovation and change appropriately. Apply methods for managing stress. Use organizational communication to address organizational conflict. In a given situation, identify the appropriate form of communication. Audience Managers, employees, team leaders, or team members who need to learn how to communicate more effectively at work.  more...

Business Etiquette Office Protocol ... etiquette. In addition, the program teaches learners the appropriate use of the Internet at work, as well as how to handle ethical dilemmas and personal issues. Learn To Identify the guidelines for developing a professional appearance. Identify the guidelines for conducting business in a cubicle. Identify the guidelines for conducting business in an office. Identify the  more...

Excellence in Service Creating an Exceptional Service Environment ...n statement, as well as suggestions for ensuring that the appropriate processes and systems are in place to support exceptional customer service. You will also learn ways to be a role model of exceptional customer service for your employees. Learn To: Define a customer service vision for your organization or department. Identify ways to make your organization or department?s  more...