Online Appropriate eLearning

Effective Budget Management Effective Budget Management A priority of effective budget management is to take steps to ensure that businesses create a manageable and controllable budget and to prevent cash crunch situations from developing. To effectively manage your budget, you need to understand the elements of the various budgets and understand the importance of ongoing monitoring and analysis of their individual  more...

Data Collection and Measurement in Six Sigma ...n's processes, they must measure those processes with the appropriate data. The crucial steps of data collection and measurement precede process improvement in any Six Sigma initiative. Successful data collection starts with careful planning; a knowledge of various data types, sampling strategies, and measurement methods; and an ongoing awareness of best practices for ensuring data accuracy and  more...

Six Sigma Measurement Systems ...ogether must produce correct measurements and comply with appropriate standards. Measurement error, or measurement variability, is a problem whose components must be thoroughly understood and kept in check to maintain the effectiveness of any measurement system. Measurement variability contributes to the overall variability in the process and it is important to understand its sources and  more...

Data Classification and Collection in Six Sigma ...t process. Various types of data exist, and they all need appropriate treatment during the collection, presentation, and analysis stages. You also need to be careful when applying sampling techniques to ensure data accuracy and integrity. This course will explore continuous and discrete types of data, and nominal, ordinal, interval, and ratio measurement scales. It will also introduce  more...

Designing a Database Server Infrastructure for SQL Server 2005 Designing a Database Server Infrastructure for SQL Server 2005 Microsoft To specify the appropriate requirements for implementing SQL Server 2005, identify suitable instance and physical storage strategies, and determine the appropriate way to design a database consolidation plan, given a SQL Server scenario  more...

Workplace Conflict Recognizing and Responding to Conflict ...ions, blocked communication, and stress. But choosing the appropriate response based on the type of conflict is important. When you address conflict properly, you will experience a number of benefits: it can enhance your creativity and it can strengthen your relationships, for example. This course describes these and other benefits of conflict. It also explains the types of conflict situations  more...

Improving Your Emotional Intelligence Skills Self-Awareness Self-Management ...ll learn how to build your emotional intelligence through appropriate actions and techniques for managing your emotions. You'll focus on the competency areas of self-awareness and self-management. You'll learn how to identify and regulate your own emotions through self-awareness techniques, including understanding the value of emotional self-awareness and recognizing typical behavioral and  more...

Independent Contractors Temporary Employees ...ar understanding of the terms of their agreement with the appropriate distribution of risks and responsibilities. This course explains the differences between independent contractors and temporary employees, the benefits and drawbacks of both, and how to get the most out of your hiring practices. SkillSoft's Legal Compliance courses are developed and maintained with subject matter support  more...

Processes for Managing Project Communications ...ach one. Specifically, it covers strategies for selecting appropriate methods for communicating with stakeholders and ways to ensure that stakeholders remain supportive of the project. Finally, learners will be introduced to different forms of performance reports. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can  more...

Performing Risk Analysis ...methods to identify and analyze potential threats so that appropriate risk responses are developed and the project's level of exposure is controlled. Risk analysis has become an important discipline within the field of project management. It involves prioritizing risks and assessing each identified risk's probability of occurrence and potential impact, whether positive or negative. The science  more...

Create Work Breakdown Structure ...nt detail. Projects can quickly get out of control if the appropriate actions aren't taken initially. A project's work breakdown structure (WBS) provides the foundation for defining work as it relates to the project objectives and establishes the structure for managing the work to completion. This course will highlight the importance of the WBS and how it relates to the overall success of a  more...

DOT 2 Packaging and Labeling DOT 2: Packaging and Labeling This training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including packaging, labeling, marking, and placarding. The proper identification, preparation and transportation of hazardous materials impacts everyone's safety. This training course may be used to meet the requirements for general  more...

Decision Making Making Tough Decisions Decision Making: Making Tough Decisions Making decisions in your personal and professional life is not always easy, especially when you're dealing with an uncertain or unknown future. And there are many situations that can make decision making particularly challenging, such as when you have to weigh very similar or very disparate alternatives then make compromises and trade-offs between  more...

Conflicts of Interest in the Workplace ...erest, how a conflict of interest can be avoided, and the appropriate action to take to ensure that a conflict of interest does not negatively impact the employer or the employee. An employee has a conflict of interest with his or her employer if the employee has any type of personal interest financial or otherwise that may impair the employee's judgment, causing the employee to consider his or  more...

Goals and Setting Goals ...a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A well-constructed goal is challenging, yet achievable. It takes into account the abilities and resources available and requires the goal seeker to make the best use of both. In this course, you'll examine the types of goals you can use to advance your career and personal  more...

Rightful Employment Termination ...e prepared to successfully defend the termination through appropriate decision making and documentation. An employer must be able to manage its workforce to accommodate the demands of its business. If employees are not performing as expected or if the company experiences a change in the business and fewer people are needed to perform the work some hard decisions must be made. Employers can  more...

Code of Conduct Company Template Code of Conduct Company Template The purpose of this course is to familiarize your employees with your company's Code of Conduct and any other related policies that define your expectations for their conduct as an employee of your company. This course is designed to serve as a customizable template for that purpose. Topics can be removed or modified to suit your company's requirements.  more...

Business Writing Know Your Readers and Your Purpose ...our Readers and Your Purpose To write effective and appropriate business messages, you need to know your readers. Are you addressing multiple readers or a single reader? How much knowledge do your readers have of your subject, and what issues concern them most? These are just some of the questions to consider before you start writing your message. Closely tied with knowing your readers is  more...

Business Writing How to Write Clearly and Concisely ...ing clearly also entails organizing content logically and appropriately for the subject and reader. Clear and concise sentences get you part of the way. But you need to organize these into coherent paragraphs that convey the relevant information in the most effective way. This course describes ways to make your writing more clear. Specifically, it covers the importance of using short, familiar  more...

Interpersonal Communication Targeting Your Message Interpersonal Communication: Targeting Your Message Author and communication expert Anthony Robbins once said, 'To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.' In other words, understanding who you're talking to is as important as understanding what you're trying to  more...

Illegal Insider Trading Simulation ...ded to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking help from a company human resources representative, an ombudsperson,  more...

Workplace Diversity Awareness Simulation ...ded to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking help from a company human resources representative, an ombudsperson,  more...

Business Analysis Introduction to Requirements Analysis ...ments in business analysis. Requirements must be analyzed appropriately to ensure they are prioritized and organized in the most appropriate way to ensure the success of a project or initiative. And mapping out what a process or system will look like with requirements in place provides a detailed view for the team to work towards. This course provides an introduction to requirements analysis as  more...

Using Surveys to Measure Customer Satisfaction ...ates on the techniques required to do this accurately and appropriately with the resources available to you.The first lesson explains why it's imperative that you have firm objectives for the survey in mind before you embark on a project to measure customer satisfaction, whether this is being conducted in-house or by outside consultants. Not only must you measure the right areas--you must also  more...

Bridge the Expectations Gap Bridge the Expectations Gap You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing  more...

Leading a Customer-focused Team ...performance improvement, using the method that's the most appropriate for the situation.No prescribed service system, no matter how finely tuned, can legislate for every eventuality, and there will be occasions when customer satisfaction is dependent on an individual's ability to step outside the norm and use his or her own initiative. That's why the last lesson in the course covers how to  more...

Workplace Security Awareness ... orientation of basic workplace security fundamentals and appropriate actions for workers to take in the event of potential threat situations that may be encountered in the workplace, including encountering trespassers, receiving phone threats, dealing with workplace violence incidents, evacuating during an emergency, and protecting against various types of terrorist acts. The content in this  more...

Getting Ready to Coach Getting Ready to Coach Coaching offers organizations a win-win method for developing their employees. It not only helps individuals reach their potential but also helps the organization improve its productivity and competitiveness. In a rapidly changing business world, coaching can also help employees adjust and adapt their skill sets. Coaching is about encouraging, confronting, challenging,  more...

Using Different Coaching Styles Using Different Coaching Styles Every coachee has different needs, and an effective coach can identify those needs and tailor a coaching style to maximize results. Coaches typically use two general coaching styles directive and nondirective depending on their coachee's skill and motivation, as well as how far along they are in the coaching relationship. This course highlights the importance  more...

PPE Foot and Leg Protection PPE: Foot and Leg Protection This course will help acquaint you with the various types of personal protective equipment (PPE) specifically designed to protect your feet and legs. It will assist you in selecting and maintaining the proper equipment based on the workplace hazards present. The content in this course is designed to comply with the intent of the applicable regulatory requirements  more...

PPE Hand Protection PPE: Hand Protection Personal protective equipment (PPE) is designed to protect you from serious workplace injuries or illnesses resulting from contact with chemical, radiological, physical, electrical, mechanical, or other workplace hazards. This 30-minute course will help acquaint you with the various types of PPE specifically designed to protect your hands. It will assist you in selecting  more...

PPE Eye and Face Protection PPE: Eye and Face Protection This course will help acquaint you with the various types of personal protective equipment (PPE) specifically designed to protect your eyes and face. It will assist you in selecting and maintaining the proper equipment based on the workplace hazard(s) present. The content in this course is designed to comply with the intent of the applicable regulatory  more...

Personal Protective Equipment Head Protection Personal Protective Equipment: Head Protection This one-hour course will help acquaint you with the various types of PPE specifically designed to protect your head. It will assist you in selecting and maintaining the proper equipment based on the workplace hazards present. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner  more...

Personal Protective Equipment Body Protection Personal Protective Equipment: Body Protection This course will help acquaint you with the various types of personal protective equipment (PPE) specifically designed to protect your torso, arms, and legs. It will assist you in selecting and maintaining the proper equipment based on the workplace hazards present. The content in this course is designed to comply with the intent of the  more...

Liquified Petroleum Gas LPG Safety Liquified Petroleum Gas (LPG) Safety This one-hour course will provide you with an understanding of the hazards, characteristics, and methods of detection associated with liquefied petroleum gas (LPG). It provides general knowledge of the hazards associated with exposure and requirements to reduce or eliminate exposure and mitigate the hazards. The content in this course is designed to  more...

Cisco CVOICE 8 0 Call Routing Dial Plans ...lls and knowledge to implement call routing and design an appropriate numbering plan. A scalable numbering plan establishes the baseline for a comprehensive, scalable, and logical dial plan. This course describes call routing principles, discusses attributes of numbering plans for voice networks, addresses the challenges of designing these plans, and identifies the methods of implementing  more...

Planning Your Field Sales Approach ...or determining call and meeting objectives and developing appropriate openings for face-to-face selling situations. Included in the course are detailed descriptions of the six customer buying roles a field salesperson typically encounters and tips for working effectively with each. This course demonstrates how to generate effective account profiles, emphasizing the information needed for  more...

Communicating in Sales Teams Communicating in Sales Teams You already recognize that information is power, but do you understand the role that communication plays in disbursing information? The success of organizations in today's business climate depends on the fast, efficient dissemination of information, and that can only come about through effective communication. This fact is true at the corporate level, at the  more...

Managing Workplace Harassment Complaints Simulation ...ded to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking help from a company human resources representative, an ombudsperson,  more...

Dealing With Sexual Harassment Simulation ...complimenting your appearance in ways that you feel are inappropriate. When your boss asks you out on a date and says that you should accept in order to get a promotion and raise, you will need to take action to deal with the situation. This simulation is based on the SkillSoft courses: "Employee Sexual Harassment Awareness" (lch_01_a01_lc_enus) and "Supervisor and Manager Sexual Harassment  more...

Designing a SQL Server 2005 Cursor Strategy Designing a SQL Server 2005 Cursor Strategy Microsoft recognize how to design and implement an appropriate cursor strategy in SQL Server 2005  more...

Designing Security for a Database Server Infrastructure for SQL Server 2005 Designing Security for a Database Server Infrastructure for SQL Server 2005 Microsoft To identify business security requirements, select the appropriate authentication method, and specify a security design for different levels of the SQL Server environment  more...

Designing the Physical Database for SQL Server 2005 Designing the Physical Database for SQL Server 2005 Microsoft To identify physical database requirements, select the appropriate strategy for designing database objects, and determine suitable database naming standards and change control procedures  more...

Designing a Database Server High Availability Solution for SQL Server 2005 Designing a Database Server High Availability Solution for SQL Server 2005 Microsoft To select the appropriate database storage design for a high availability scenario and identify a suitable replication solution  more...

Designing a Database Failover Solution for SQL Server 2005 Designing a Database Failover Solution for SQL Server 2005 Microsoft To identify the appropriate cluster configuration solution, database mirroring solution, and log shipping solution for a database  more...

Designing a Database Server Data Recovery Solution for SQL Server 2005 Designing a Database Server Data Recovery Solution for SQL Server 2005 Microsoft To select the appropriate data backup and recovery solution for a SQL Server 2005 database  more...

Optimizing a Database Data Recovery Plan for SQL Server 2005 Optimizing a Database Data Recovery Plan for SQL Server 2005 Microsoft To identify potential causes of database failure, and select the appropriate fault tolerance and restore strategies for a scenario  more...

Managing and Maintaining Database Security in SQL Server 2005 Managing and Maintaining Database Security in SQL Server 2005 Microsoft To identify strategies for auditing database security at the server and user levels, and determine the appropriate way to protect against and respond to different types of attack on SQL Server  more...

Windows Server 2003 Implementing Routing and Remote Access Windows Server 2003: Implementing Routing and Remote Access Microsoft To determine an appropriate routing and remote access implementation strategy and a suitable security solution for it  more...

Six Sigma Projects and the Black Belt Role ...o exercise due diligence to determine if Six Sigma is the appropriate approach to employ, or if a less demanding quality and process improvement approach is better suited to meeting their needs. Success of these improvement projects largely depends upon the Six Sigma teams that understand the project goals. Six Sigma Black Belts lead these teams and must have the qualities and qualifications  more...

WCF 4 Contracts Behaviors Data Management Using C ...on. It details the roles of channels and how to choose an appropriate binding for an application. It also covers how to implement different data serialization and encoding options and shows how to use service, operation, and custom behaviors to manage and optimize a WCF application. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft  more...

The Voice of Leadership Effective Leadership Communication Strategies The Voice of Leadership: Effective Leadership Communication Strategies How effectively leaders accomplish the objectives of sharing vision and plans, delegating, coaching, and motivating people depends on how well they can adapt their leadership communication style to suit the situation. Leaders who adopt a complementary style that helps communicate their objective increase productivity,  more...

Creating Sustaining a Customer-Focused Organization ...s a manager, you also need to know how to select the most appropriate implementation strategy that aligns with your organization's capabilities and its objectives. This will help you to create stronger, more valuable, and lasting relationships and experiences for your customers. This course provides direction on how to approach, implement, and sustain effective customer-focused service  more...

Communicating with Professionalism Etiquette Communicating with Professionalism & Etiquette Organizations rely on proper communications to build strong relationships among employees and develop their customer base. Those who excel in professional environments understand the difference proper communication etiquette makes in demonstrating professionalism and competence. Following the accepted norms and behaviors of communicating in the  more...

Using Business Etiquette to Build Professional Relationships Using Business Etiquette to Build Professional Relationships Business etiquette is a fundamental element for building positive professional relationships. Whether it's interacting with colleagues, connecting with clients, or speaking to superiors, understanding the unspoken rules of business etiquette will help establish rapport and build trust. When you show that you recognize the nuances  more...

Porfessionalism Business Etiquette Personal Accountability Porfessionalism, Business Etiquette & Personal Accountability Taking responsibility for meeting your objectives, including deadlines and work targets, is an important component of good business etiquette and demonstrates your attitude of professionalism. While it can be difficult at times, being accountable for delivering on your objectives shows you are reliable, organized, and dedicated to  more...

CompTIA Network 2009 Network Components CompTIA Network 2009: Network Components CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 In order for devices on a network to communicate, some type of medium has to be in place. Types of communication media include physical cable, copper or fiber optic, and can also refer to radio waves, such as in the case of wireless networks. This course covers the different standards that  more...

CompTIA Server 2009 Network Storage Troubleshooting CompTIA Server 2009: Network & Storage Troubleshooting CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 Almost everywhere you go, from large businesses to people's homes, networks are in place to facilitate the movement of data between computers and other devices, such as printers or the Internet. In addition to that, the vast amounts of data generated in today's computing  more...

CompTIA Server 2009 Troubleshooting CompTIA Server 2009: Troubleshooting CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 Troubleshooting skills are something that everyone, from the server or network administrator to the everyday user, should possess. Administrators, though, need to be able to thoroughly troubleshoot not only desktop computers, their hardware and operating systems, but also more complex and intricate  more...

CompTIA Server 2009 IT Environment CompTIA Server 2009: IT Environment CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 A well managed network relies on accurate documentation, well designed policies, and efficient procedures. Understanding how to create good documentation, policies, and procedures can help ensure that a network is well run and that it can withstand the occasional crisis. Implementing these concepts at  more...

DNS Zones Replication in Windows Server 2008 ...ion, and rely on the AD replication process to update the appropriate servers with zone data. This course is one in a series that covers the objectives for Microsoft exam 70-642 TS: Windows Server 2008 Network Infrastructure, Configuring. Passing this exam completes the requirements for the MCTS: Windows Server 2008 Network Infrastructure, Configuring certification, and counts as credit towards  more...

Cisco Route 1 0 Configuring Verifying Route Redistribution ...dates. Since there is no one type of route filter that is appropriate for every situation, the more techniques that you have at your disposal, the better your chance of having a smooth, well-run network. Simple routing protocols work well for simple networks, but as networks grow and become more complex, it may be necessary to change routing protocols. It is important to understand how to  more...

Planning Name Resolution IP Addressing in MS Win Server 2008 ...and drawbacks, so that administrators are able to plan an appropriate addressing approach. The course outlines the IPv4 and IPv6 technologies needed for IP version coexistence and eventual migration to IPv6 addressing. The course also examines the key characteristics of the DNS server role, namespace design, and zone design that the enterprise administrator should consider in their plan and to  more...

Managing High Performers Managing High Performers Are you paying enough attention to your high performance employees, the people who really help drive your organization? To assume that they don't need your ongoing support because they seem self-sufficient can be a costly mistake. If you don't give them the attention they need and deserve, they may take their energy elsewhere. The key is to keep them engaged and  more...

Managing New Managers Managing New Managers People are the most important part of any organization. Developing tomorrow's organizational leaders requires a continuous commitment by managers and HR professionals to prepare new managers to grow into leadership roles. New managers must be properly oriented and trained when moving to their new positions. But training is an ongoing process, and mentoring is one key  more...

Managing the Dismissal of an Employee Managing the Dismissal of an Employee One of the main reasons managers are reluctant to dismiss an employee is because they dread the termination interview. Even if the termination is a layoff, giving notice to an employee is a heavy burden. How you manage the termination interview will impact remaining employees and your organization. You must learn how to handle dismissals fairly by  more...

Delegation Essentials An Introduction to Delegation ... the hours in a day, you can delegate certain tasks. With appropriate and deliberate planning, this can free up precious time so you can focus on your essential to-do's while still accomplishing everything on your list. This course details what delegation is, and the benefits it offers managers, employees, and the organization. These include saving time and money, developing employees' skills  more...

Delegation Essentials The Delegation Process ... for choosing which tasks to delegate and identifying the appropriate employee for the task. It also details what actions you should take when assigning the task, such as communicating the details of the task, and providing employees with what they require to successfully complete the task. Finally, the course includes techniques for monitoring the employee performing delegated tasks to ensure  more...

Competitive Marketing Strategies Selecting Implementing Strategies Competitive Marketing Strategies: Selecting & Implementing Strategies Competitive marketing strategies can help your organization gain market share, minimize the impact of competitors, and increase revenues. These outcomes can only be achieved, however, if organizations understand how to translate their competitive advantages into winning strategies. This course describes the different types  more...

Using Progressive Discipline to Correct Problem Performance Using Progressive Discipline to Correct Problem Performance You've taken positive steps to help your employee turn a performance problem around, but the problem still persists. What do you do next? At this point, you must proceed cautiously but firmly and use a progressive approach to discipline. In progressive discipline, employees are subjected to increasingly severe penalties over time if  more...

Accounting Transactions and Books of Account Accounting Transactions and Books of Account Bookkeeping is a critical accounting activity that provides the solid foundation on which an organization stands. The correctness and integrity of the financial statements that an organization produces largely depend on the correctness and integrity of its bookkeeping activities. Journalization and posting to ledgers are the two core bookkeeping  more...

Cross-Functional Team Fundamentals Cross-Functional Team Fundamentals Cross-functional teams are groups of employees from different functional areas of an organization - such as Research, Marketing, and Human Resources who are all focused on a single goal. They're often formed to design and develop new products, choose and implement new technologies through the organization, or control product costs. They can benefit your  more...

A Essentials 2009 Operational Procedures and Preventative Maintenance A Essentials 2009: Operational Procedures and Preventative Maintenance CompTIA CompTIA A 2009 220-701 CompTIA A Essentials Operational procedures are necessary to guarantee that products function properly while not damaging the environment, other products, or individuals around them. Another aspect of operational procedures is the need for professionalism and good communication skills in the  more...

CompTIA Server 2009 System Hardware ...heir purposes; 1.2 Deploy different chassis types and the appropriate components; 1.3 Differentiate between memory features/types and given a scenario select appropriate memory; 1.5 Differentiate between processor features/types and given a scenario select the appropriate processor; 1.6 Given a scenario, install appropriate expansion cards into a server while taking fault tolerance into  more...

CompTIA Server 2009 Storage CompTIA Server 2009: Storage CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 Because so much work is done electronically, businesses and governments generate vast amounts of information, most of which needs to be kept available and safe. Storage technologies have improved with the growth of data requirements. This course introduces the technologies involved in storing and protecting  more...

MS Windows 7 First Look for IT Professionals ...of Windows 7 that will be available and discusses what is appropriate depending on environmental needs. This course also looks at Windows 7's compatibility with Windows Vista and the built-in driver support for Vista-capable hardware, and deployment methods and technologies such as DISM and WAIK. Windows 7 includes troubleshooting technologies such as the Action Center, Problem Steps Recorder,  more...

CompTIA Network 2009 Troubleshooting the Network CompTIA Network 2009: Troubleshooting the Network CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 Even in the best designed and managed networks, problems will arise. Knowing the proper troubleshooting methodology and being familiar with the many tools both software and hardware available to troubleshoot network issues will make the task of finding and solving problems that much  more...

IFRS Transitioning to IFRS ...s will affect key employees' daily duties and provide the appropriate training for them. They'll have to ensure that their accounting and data management systems can provide the information necessary to be IFRS compliant. And they must determine the costs involved in switching to the new standards. IFRS 1 was created to set out procedures for first-time adopters of IFRS. However, each company  more...

Oracle SOA Suite 11g SOA Governance Service Design Oracle SOA Suite 11g: SOA Governance & Service Design Oracle In this course, the need for governance in a Service-Oriented Architecture environment is highlighted, and the different characteristics related to service management are covered. You are also introduced to the concepts that enable defining and implementing a service. This is an important aspect of designing an SOA system as it  more...

Writing for Technical Professionals Effective Writing Techniques ...he general population. A different approach again will be appropriate if you want to explain the unique nuances of your invention to a group of peers. When you've clarified your audience, you begin writing in earnest, carefully avoiding common pitfalls such as using jargon inappropriately. This course explores basic writing techniques, page layout and design, and common writing mistakes to  more...

WCF Contracts Behaviors and Data Management ...on. It details the roles of channels and how to choose an appropriate binding for an application. It also covers how to implement different data serialization and encoding options and shows how to use service, operation, and custom behaviors to manage and optimize a WCF application. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft  more...

SQL Server 2008 Security Management ...ke sure that the person who accesses the database has the appropriate permissions to complete the task, for example, running a specific store procedure to access underlying objects. This course demonstrates how to create SQL Server logins, database users, and how to grant permissions, including server and database roles. It also addresses how to use encryption to protect a database and database  more...

Operations Management Forecasting Capacity Planning ...an organization can focus on ensuring the availability of appropriate levels of material, workforce, facilities, and financial resources to produce the desired products and services. Any adjustments to the overall capacity of operations are made based on long-range customer demand forecasts and the organization's current capacity to meet them. This course explores the basic concepts related to  more...

Operations Management Operations Scheduling ...ncing. Loading means assigning production-related work to appropriate organizational resources. Sequencing establishes the order for performing the work needed to meet production priorities and targets. These scheduling activities enable operations managers to optimize the use of organizational resources during production. This course presents basic concepts about scheduling in both  more...

SAPBusinessObjects Dashboards and Analytics SAPBusinessObjects: Dashboards and Analytics SAP The typical enterprise generates hundreds of management reports on a weekly basis. As companies grow and continue to add new channels, benchmarking and weekly reporting are key to helping top management keep a finger on the pulse of the business. With all those reports to wade through, business executives need a reporting format that provides  more...

IT Project Management Essentials Managing Risks in an IT Project ...as need to be identified early and dealt with quickly and appropriately so a project doesn't go over budget, miss deadlines, or negatively affect an organization's reputation. IT project managers can plan effectively for handling the possibility of negative outcomes by following a risk management process. Such a process can help them monitor and control risks throughout a project's life cycle.  more...

Basic Presentation Skills Planning a Presentation Basic Presentation Skills: Planning a Presentation Even the most seasoned public speakers can experience nerves before a major presentation. The successful ones, however, have learned how to make those nerves work for them. Positive concern about the impact of a presentation can spur presenters to raise their game, enabling them to get the desired results. For example, a presentation can be  more...

Intermediate Technical Writing Covers instructions, recommendation reports, headings, lists, notices, highlighting, and tables. This second course, Intermediate Technical Writing, in the technical-writing certificate introduces you to basic page design such as headings, lists, tables, notices, and highlighting. You`ll learn and be expected to use standard design, format, and style for these page-design elements in the  more...

Writers at Work: A Review for Professionals - Part III: Achieving Clear, Concise Writing This review will help you develop a clear, concise, and dynamic writing style. This is the third of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take all four courses in sequence, they may also pick and choose the individual courses that suit their needs. Part III of the review  more...

Applying Leadership Basics Course description -- Applying Leadership Basics provides the fundamental skills for leading a group: defining the task, establishing a vision, gaining commitment, and building relationships. It tells you how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others. The Strategies and Tips in this module teach you how to foster innovation,  more...

How To Master Business Writing This series teaches the writing skills learners will need to effectively communicate in a business setting. They`ll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design. How To Master Business Writing This course provides students with a review of the skills needed to write effective letters, memos, minutes,  more...

Soft Skills Using MS Office Applications ...students will be able to determine the most effective and appropriate words to use, as well as sentence length. The last section teaches Time Management Skills Using Outlook 2000. It`s designed to show students how to use Outlook`s tools, such as the journal, tasks, notes, reminders, the calendar, and the Rules Wizard to plan their time. However, tips on how to use other time management tools,  more...

Developing A Child s Critical Thinking Skills Course description -- Critical thinking skills are essential for children to have as they learn to make decisions and solve problems. This course addresses what adults can do to teach children how to think through and reason in age-appropriate ways, preparing them for the greater responsibilities that come as the child matures. There are diagnostic tools, activities, and communication techniques  more...

Social and Emotional Learning ...u will be given methods for identifying when discharge is appropriate and tools to help you prepare for the meeting. You will also learn specific techniques for communicating the decision and handling difficult employee reactions. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. There are strict legal requirements as well as  more...

Guardianship Decisions for Elderly Loved Ones Course description -- Being designated as a guardian for an elderly or otherwise disabled loved one can be a daunting responsibility. This course will remove some of the apprehension and fear by providing specific directions for determining appropriate care alternatives, alerting you to pitfalls, giving you ideas for maintaining the loved onea ™s quality of life, and enlisting the support of  more...

Successful Negotiation ...lp you define opportunities in which negotiating would be appropriate and to create a win/win situation in each of your negotiations. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Negotiating is a thread woven through not just your time in the work environment, but also in daily living. Knowing how to negotiate successfully  more...

Excellent English: A Writing Review - Part III: Achieving Clear, Concise Writing You will develop a clear, concise, and dynamic writing style that gets the attention of your reader. This is the third of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. While it is preferable that students take all three courses in sequence, they may also pick and choose the individual courses that suit their  more...

Better Public Speaking- A Low Stress Approach ...application of the principles of public speaking and with appropriate management of organization, information, delivery techniques and emotion control, you can become more verbally effective- in both your work and personal lives. All of us have desired many times to be more effective speakers. This course can help you to attain that desire. Coursework focuses on reading the text and applying  more...

ADA Training & Certification Program ... ADA disability Know when disability-related inquires are appropriate Offer and implement reasonable accommodations Understand when an employer may require medical examinations Individuals improve their knowledge and performance levels Managers have a quick, easy, and trusted way to train personnel in compliance-required areas Ownership receives quantitative knowledge that the individuals  more...

Turn Your Life Experience Into College Credit ...learned. It is quite possible that your knowledge may be appropriate to earn you college credit. Using the various exercises, activities and readings you will learn how to earn college credit from an accredited college or university. This online course serves as a basic guide on how to earn college credit for what you know. You will learn the various methods institutions will use to evaluate  more...

Back Injury Protection ...nd even get back ache relief by exercising and practicing appropriate lifting, bending, and pushing techniques. If you design workspaces, you will learn how to minimize reaching, lifting, and bending. You will also encounter nifty things to add to a workspace to minimize back strain. Keep them coming back with our complete Back Injury Prevention course. This course can be taken in a  more...

Ladder Safety Training Program ...n our Ladder Safety-training program, learn to select the appropriate ladder for your application, inspect ladders for damage that might cause the ladder to fail, and set a ladder up in various settings. Learn how to safely climb, descend ladders, and work safely from ladders. When there?s no elevator handy, safely work where otherwise you would have no access with this important safety course  more...

Java 2 -- Extending the GUI ...arious AWT event classes. Finally, you will implement the appropriate event listener interfaces for handling events The third unit explains the procedure for handling the mouse window, and key events. You will learn to implement the WindowListener, MouseListener, MouseMotionListener, and KeyListener interfaces. The unit introduces the concept of adapter classes and explains the advantages of  more...

Introduction to Teaching Online Learn the technologies educators are using all over the world to present online courses. Through participation in this course, you will learn what tools work best in your classroom. Introduction to Online Teaching is a seven day online course. This course is designed to give you an understanding of online course delivery. It is a basic level course and will prepare you to begin to develop an  more...

Blackboard Basics for K12 Learn the basics of Blackboard, one of the nation's leading online course tools. Prepare and post documents in a course shell, use outside resources, and create discussion threads, prepare tests, and design quizzes. Blackboard Basics is a twenty-one day online course which is designed to not only teach you about the online classroom but to immerse you in it so that you are experiencing and  more...

Computer Fundamentals You don't have to know everything to be at ease with your computer. This course covers hard drives, memory, operating systems and more. Computer Fundamentals is a seven day online course.? This course is introductory and provides the basics pertaining to using a computer. It includes the knowledge and skills required to identify different types of computers, the components of a personal  more...

Developing Curriculum for Online Programs This course outlines success strategies for the development of an online program. Instructional design guidelines are also presented. Developing Curriculum for Online Programs? is a seven day online course. It will help you explore special requirements and the tools needed for effective online curriculum development. This course is offered by a State Accredited University and offers State Board  more...

Graphics & Digital Imaging Fundamentals Learn the basics of acquiring pictures with a digital camera, with a scanner, by screen capture and from the Internet. Graphics & Digital Imaging Fundamentals is a seven day online course. It is designed to help you learn the basics on acquiring pictures with a digital camera, with a scanner, by screen capture and from the Internet. You also learn the basics with regard to file types, file size  more...

HyperStudio Basics This introductory course will provide you with an overview of using HyperStudio. Learn how to create a stack, add cards, buttons and navigation. In addition, discover how to add sound, video, graphics and hyperlinks into your presentation. HyperStudio Basics is a seven day online course. This class will explore educational applications and implications of hypermedia, provide you with an overview  more...

Instructional Design for the Online Learning Environment Learn how to adapt your course materials into an online model for effective learning. Discover how traditional instructional strategies can be implemented into the online learning environment. Instructional Design for the Online Learning Environment is a seven day online course. It will help you learn how to adapt your course materials into an online model for effective learning and discover how  more...

Introduction to Inspiration and Kidspiration This course introduces you to Inspiration and Kidspiration. Help students organize and develop their ideas! Learn how to navigate the toolbars and manipulate text within the program. Discover how to integrate this program into your classroom. Introduction to Inspiration and Kidspiration is a seven day online course. This course introduces you to Inspiration and Kidspiration, a software package  more...

Introduction to Respondus This course will focus on the basic use of Respondus, a test generation tool. Discover how to integrate online assessments into your classroom. Introduction to Respondus course is a seven day online course that focuses on the basic use of Respondus a test generation tool, and helps you discover how to integrate online assessments into your classroom. This course is offered by a State Accredited  more...

Introduction to WebQuests Learn the basics involved in developing a WebQuest for your own classroom use. Introduction to Webquest is a seven day online course.? Learn the basics involved in developing a WebQuest for your own classroom use. You will have the opportunity to evaluate other WebQuests and evaluate them based on a set list of criteria This course is offered by a State Accredited University and offers State  more...

Online Research Techniques You will learn how to effectively conduct research online using Grolier Online and GaleNet. Learn how to find specific information using these comprehensive Web-based resources. Online Research Techniques is a seven day online course. This course will help you develop online research skills and gain knowledge on Grolier Online and GaleNet resources. This course is offered by a State Accredited  more...

Technology Integration - Best Practices ... with regard to what works and what doesn?t and introduce appropriate tools to facilitate instruction of core-curricular objectives. This course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers.? If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education  more...

Using a Digital Camera Acquaint yourself with the basics of using a digital camera. Learn how to capture images, focus, zoom, adjust the resolution/size settings, view images, delete images, and how to upload images to your computer. Using a Digital Camera is a seven day online course. You will learn the basics of using a digital camera. Learn how to capture images, focus, zoom, adjust the resolution/size settings,  more...

Using a Scanner Learn how to scan a document using various formats, make annotations and save/export documents. Discover how to use scanned documents in various applications. Using a Scanner is a seven day online course. This is an introductory course and provides the basics pertaining to using your scanner. Learn how to scan a document, make annotations and save/export documents. Discover how to use scanned  more...

Making Effective Screenshots: Saving Time, Increasing Impact ...lace them in manuals and online documents, and choose the appropriate tool. Making Efficient Screenshots: Saving Time, Increasing Impact Screenshots are a powerful way to convey information quickly. We use screenshots to develop training sequences, illustrate documentation, develop GUI prototypes, support customers, and illustrate marketing brochures. But how can we take these screenshots  more...

Build Your Own BIZ - Customer Service Strategies ...s are, how to measure customer service, and determine the appropriate methods for obtaining customer feedback. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your  more...

Grant Writing Basics Applying for a grant can seem like a daunting task. Certainly, there is work involved, but with the help of this tutorial, you will know the steps that are necessary and find that success is not as hard to attain as you might think. While specifically geared for library education, this course has applicability for anyone writing grants. Grant Writing Basics Grants are not just free money, but  more...

Negotiate Profitable Real Estate Deals--Instructor-Led ... Course This is a course on how to set objectives, choose appropriate strategies, and negotiate outcomes that are aligned with both. In short, it`s a course on how to achieve your real estate goals through research and effective communication. This course is structured around a "Learning by Doing" approach in which you will work through real-world problems set within a fictional scenario. You  more...

Negotiate Profitable Real Estate Deals--Self-Directed ... Course This is a course on how to set objectives, choose appropriate strategies, and negotiate outcomes that are aligned with both. In short, it`s a course on how to achieve your real estate goals through research and effective communication. This course is structured around a "Learning by Doing" approach in which you will work through real-world problems set within a fictional scenario. You  more...

Senior Professional In Supply Management (SPSM ®) Certification Program ...y 6 months. It is suggested that the student schedule the appropriate time needed to successfully accomplish and complete this program. 1 year access is given to the course materials. Senior Professional In Supply Management (SPSM?) Certification Program Are you tired of not getting enough opportunities, respect, and money out of your purchasing career? Well, guess what? Nothing will change  more...

Dealing with Customer Complaints ...n organization should seek customer complaints, and learn appropriate customer service responses. You'll also learn a technique to help work through challenging customer service situations.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a  more...

Valuing Diversity in the Workplace ...at we experience. The key to valuing differences is to be appropriate about recognizing them so that they don ™t hold us back from performing at the highest level possible. In this course, you will learn about your own attitudes toward diversity along with specific skills to work effectively with other employees who have different backgrounds and training. As an extra added bonus, when  more...

Planning and Starting the Deployment of a NET Web Application To outline the primary considerations and decisions that a developer needs to make when planning the deployment of a .NET web application, and to explain the appropriate use and installation of private and shared assemblies in that deployment  more...

Coaching Performance Barry is new at quality control. He completed three weeks of training, but he has already made two major errors that cost the firm $3000. He's obviously upset and discouraged over his shaky start. If you were Barry's supervisor, what would you do? Situations like this one can cause managers to fret and fuss and begin talking about disciplinary action. However, leaders take a different approach. A  more...

Surpassing the Competition Who are you competing against? What are your competitors' capabilities? Competition plays a major role in corporate success. Failure to take into account your competition's strengths, weaknesses, capabilities, and strategies can leave your company vulnerable to unexpected competitive moves. This course presents you with the tools and methods for identifying competitors; collecting competitor  more...

Introduction to Advanced Finance Don't be intimidated by corporate finance and choosing appropriate investment projects. If you are a corporate manager faced with choosing between different investment projects, this course will be helpful. You will review Time Value of Money concepts, and learn how to choose corporate projects using accounting models and cash flow models.  more...

Investment Project Analysis and Selection Don't be intimidated by corporate finance and choosing appropriate investment projects. If you are a corporate manager faced with choosing between different investment projects, this course will be helpful. You will learn how to choose corporate projects based on the different project analysis models and advanced analysis tools.  more...

Implementing Security for SQL in C NET Applications To determine how to secure SQL connections, select the most appropriate strategy to protect against SQL injection attacks, and handle user input using various validation and error handling techniques  more...

Implementing Security for SQL in VB NET Applications To determine how to secure SQL connections, select the most appropriate strategy to protect against SQL injection attacks, and handle user input using various validation and error handling techniques  more...

Understanding Technical Professionals ...yees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new corporate structures and management strategies to meet the challenges of the new high-technology economy with its increasing number of technical professionals. As a result of what you learn in this course, you will be better prepared  more...

Developing Career Plans for Your Technical Professionals Why should you be interested in career development for the technical professionals you supervise? Because it's good for them, good for your company, and good for you. One of your major challenges as a manager of technical people is retaining them. And you may also need to recruit technical people to fill higher-level positions in your company. This course will help you use career development as a  more...

Strategies for Transitioning into Management Making a smooth transition from technical professional to management is critical to your success as a manager. You've already demonstrated your technical expertise; now you're ready to take that next step. In your new role as a manager, you'll use technology in different ways -- focusing on managing production, not production itself. This course outlines management tactics for becoming an  more...

Problem Performance Improvement It is, of course, not enough to be just aware of problem performance in an organization; a manager needs to know how to improve performance. Most managers will begin with relatively informal approaches to improving performance. This will often take the form of a discussion between the manager and the problem performer in which the manager will want to advise the worker of the problem and then  more...

Techniques for Managing a PRINCE2-aligned Project ...ed and repeatable. Techniques should also be flexible and appropriate for use with any type or size of project. The PRINCE2 project management methodology provides techniques for planning product development, controlling change and performing quality assurance testing. This course provides an overview of the PRINCE2 techniques. PRINCE2 is recognised as an international standard for  more...

Handling Organizational Change Simulation You are a senior product manager in the marketing and consumer research department of Asha Greetings Inc., a multimedia conglomerate with products ranging from gift items and souvenirs to television productions. You work in the greeting cards division and are facing a third-order change. In response to flagging sales, senior management has decided to move away from a traditional top-down  more...

Steps for Successful ISO Registration ...ring team and internal audit program established, and the appropriate registrar selected. Preparing for registration involves creating four levels of documentation beginning with the quality manual, identifying areas that require improvement, and ensuring quality procedures and work instructions are in place. This course emphasizes the importance of continual communication, benchmarking, and  more...

Introduction to Microsoft Office 2007 The Microsoft Office 2007 system incorporates both server and client side components that provide a number of benefits for companies of any size. Deploying Microsoft Office 2007 in a network environment merits thorough planning and selection of appropriate deployment methods and tools. This course identifies the necessary steps in preparing and planning for Office 2007 deployment, how to build and  more...

IP Phones and CallManager Configuration To select the most appropriate IP Telephony endpoints for a Cisco IP Telephony solution and configure Cisco CallManager to support IP Phones using the CallManager Configuration tool  more...

Cisco Routing Protocol Design Considerations To identify the key considerations for selecting appropriate routing protocols in a network design  more...

Managing Sexual Harassment Problems Simulation ...ded to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking help from a company human resources representative, an ombudsperson,  more...

Management of Cash Flows Can a profitable company with a positive net worth run short of cash? Without sound cash management, it certainly can. Every organization, large and small, must manage the generation and expenditure of cash to ensure that bills can be paid on time. This course covers the principles of sound cash flow management, including cash management strategies, the best use of credit collection, and ways  more...

Maintaining DB2 UDB Data Consistency To explain how to choose appropriate isolation levels and to describe how locks are acquired in a DB2 UDB database  more...

Lawsuits and Negotiations This course discusses the legal process of litigation and other out-of-court negotiations that are used to settle business disputes. In addition, this course treats the decision to sue much like other business decisions and offers criteria that management can use to perform a cost-benefit analysis. It begins by presenting proactive management strategies for discouraging damaging lawsuits and  more...

Managing Your Anger You're angry and you want to let everyone know it. But, is this really a good idea? What will your co-workers or your supervisor think of your outburst? Is there something that you could do to control your anger? This course will help you manage your anger so that you will be less angry and will be able to channel your energy into more constructive activities. You will learn the three stages of  more...

Standard Business Etiquette ...tense competition. Such an environment makes the need for appropriate behavior especially crucial, particularly if you're looking to advance your career. How do you maintain your private "space" when you sit in one of a dozen cubicles? How should you address your peers and superiors, and what's the proper attire for today's corporate culture? In this course, you'll learn how to conduct yourself  more...

Communication Business Etiquette ...appropriate greeting in today's corporate workplace? How about telephone use? Is it always necessary to return phone calls? If so, how soon should you do it? Is e-mail the method of choice for communicating all your ideas, or is another way better? How important is your tone of voice when dealing with a customer? All these questions are a matter of etiquette. How you communicate--in person,  more...

Communicating for Contacts ...exactly do you go about achieving this? Not surprisingly, appropriate communication plays a large part. In this course, you will learn how to improve your skills as an interesting and interested conversationalist and how to overcome the inherent shyness that many people experience when faced with a room full of strangers. The course also gives practical strategies for "networking"  more...

Available Presentation Resources ... to be able to use PowerPoint and other software packages appropriately, with a clear idea of what they can do. Some presenters are afraid of questions from the audience because they seem to represent a loss of control. This course shows you that questions are positive opportunities to be grasped eagerly: they are a way of deepening your communication with the audience. But there are  more...

Diagnosing and Planning ...hich is vital. To deliver solutions that are relevant and appropriate to the client's particular business, you must have a knowledge of the organization. Each organization is unique: there are different people and different challenges. One size does not fit all. You cannot respond to each and every organization in the same way. Rapidly learning about the peculiarities of each business is one of  more...

Establishing a Relationship with Internal Clients Even if your clients are internal to your organization, you still need to spend time getting to know them, and understanding what it is they require from you.When you are dealing with internal clients, there may be a temptation to think you know everything about them, and about the project. This course will stop you from making that mistake. It will enable you to understand your clients' needs  more...

Professional Skills for Customer Service Agents As a customer service agent (CSA), the focus of your job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering  more...

Cross-selling in a Customer Service Call ...ctices for selecting cross-selling prospects by gathering appropriate data, and assessing and qualifying sales opportunities. This helps CSAs avoid uncomfortable situations in which they might possibly lose a customer. In the course lessons, you'll learn effective methods for securing sales such as proposing and presenting solutions, handling objections and closing the sale. These additional  more...

Assessing Customer Behavior In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in  more...

Brand Management Developing a Brand Strategy ...ntify brand competition. Apply the appropriate guidelines for identifying brand competition. Identify the brand elements that are the easiest to protect. Given a situation, identify the action that is being taken to protect a brand. Defend your brand. Identify the steps for  more...

Brand Management Integrated Marketing ...an be used to communicate an integrated brand through the appropriate media. The program also provides you with guidelines and processes for managing both financial and market resources as well as organizational structures. By applying the information in this program, you will be able to integrate a brand within your company, convey brand identity through appropriate channels, and manage your  more...

Sales Skills Gaining Customer Commitment ...ps with clients. Ask situation-appropriate questions during the sales process. Respond to a client based on his or her stage of need. Explain how your product or service meets the key issues. Manage a client's anxiety by speaking plainly, asking for feedback, and sharing success stories.  more...

Sales Skills Developing a Winning Strategy ...Complete a SWOT matrix. Choose appropriate clients for an advisory panel. Narrow the field of prospective clients. Complete the three steps of the consulting strategy. Calculate a client's return on investment. Complete the six steps for solving a client's  more...

Sales Skills Effectively Closing a Sale ...ng techniques. Audience Individuals who want to learn appropriate approaches to closing sales. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) List the six basic  more...

Brand Management Branding on the Web ...m, you will be able to develop an online brand, determine appropriate situations for creating secondary brands, and introduce a brand on the Internet. Learn To Identify the steps for branding on the Internet. Select the steps for creating a secondary brand on the Internet. Evaluate proposed Web sites for  more...

Professional Selling Over the Phone Prospecting ...our knowledge of both finding telesales prospects and the appropriate information to leave on a prospect a a s voice mail. If you successfully evaluate the questions and scenarios he presents, there is a good chance that he will hire you on as a Sales Associate. Unit 2: Interacting With Prospects (0.5 - 1 hour) . Select the guidelines for working with screeners to  more...

Sales Management Motivating Sales Teams to Win ... high motivation levels. Apply the appropriate actions to ensure that sales team members have high motivation levels. Identify the functions of a sales compensation plan. Identify the four benefits of having an effective sales compensation plan. Simulation Overview: In this  more...

Strategic Management Establishing Strategic Focus ...udent an overview of the information required to identify appropriate terms and language associated with strategic management, recognize benefits gained from a successful strategic plan, and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making, and the guidelines to make the strategic management process  more...

Strategic Management Analyzing Strategic Options ...quired to develop an effective strategic option, consider appropriate issues when performing a strategic audit, and use the SWOT review to analyze a company's situation. The program describes how to evaluate internal resources, capabilities, and core competencies, and analyze external factors, such as industry trends and competition. Learn To Identify reasons  more...

Strategic Management Developing a Successful Process ...t comprise an effective planning document and organize an appropriate strategic business plan. The student will learn the proper guidelines to get the plan accepted as well as the correct steps to implement, execute, and monitor the plan effectively. Learn To Identify the components of an effective planning document. Apply guidelines  more...

Principles of Marketing Fundamentals of Marketing ... process. Learn To Apply appropriate terms or language to marketing situations. Identify the four components of the marketing mix. Identify the stages of the product life cycle. Use proper methods to extend a product's life cycle. Identify characteristics  more...

Visual InterDev 6 0 Building Web Sites and Pages ...ication by using the Server Manager window. Identify an appropriate navigational scheme for a given situation. Release the working of a project file by using the Project menu title. Identify the requirements to use source control with Web files. Install Visual SourceSafe 6.0 by using the Microsoft Visual Studio 6.0 Enterprise Edition. Unit 3: Scripting and DHTML Duration: 2  more...

NetWare 5 Administration - Part 1 ...ategorize a given set of NDS tree objects. Identify the appropriate NDS tree structure for a given set of NDS tree objects. Identify the name of an object in a given tree structure. Display the objects in a NDS tree by using the CX command. Browse to an object in the NDS tree to display the details by using NetWare Administrator. Identify the functionalities of different browsing  more...

NetWare 5 Advanced Administration - Part 5 ...ll Internet Access Service (NIAS) remote access. Select appropriate data transmission technologies to meet specific needs. Identify security concerns related to remote access. Identify methods for maximizing remote access performance. Perform the steps to install NIAS on a server. Perform the steps to configure a server for remote access. Perform the steps to configure basic NIAS  more...

Windows NT Server 4 0 Routing RAS - Part 3 ...P for a Windows NT server. Configure a PPTP client with appropriate phonebook entries. Establish a connection between the PPTP client and the PPTP server. Configure PPTP packet filtering on a PPTP server. Sequence the steps to configure a PPTP server to function as an Internet edge router. Identify the features of the security options provided by PPTP for connections across the  more...

Windows NT Server 4 0 Routing RAS - Part 4 ...chitecture. Match the routing path description with the appropriate packet types in the RRAS architecture. Sequence the tasks to be included in a troubleshooting checklist for RRAS. Identify the functions of the TRACERT utility. Identify the different levels of event logging that can be enabled by using RRAS. Enter the routemon command to display the static IP routes of an interface.  more...

Advanced Six Sigma The Measure Analysis Phases of DMAIC ...ects. Understand how metric systems help in collecting appropriate data. Develop a data collection plan. Understand the parameters for evaluating the data collection plan. Discuss the features of different data analysis tools. Identify the statistical methods used to analyze a problem area. Understand the significance of root-cause analysis in identifying real issues.  more...

Supply Chain Management Using Models ...erstand the basics of supply chain management. It is also appropriate for those involved with logistics, sourcing, warehouse and transportation management, and operations. Deployment: Self-Study Accreditation CEU credits: 0.20 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Sourcing and Logistics Benefits  more...

SAP R 3 Working with v3 0 ...ssword to log on and start an R/3 session, and select the appropriate menu item to log off the system. Describe the structure of an R/3 screen. Control the system, display information from the system, and to use the screen's entry and display fields. Use the mouse or keyboard to control the R/3 System, and execute R/3 functions by executing mouse clicks on a toolbar or by using  more...

SAP R 3 SD Overview and Master Data ... billing and Sales Information System. The course is also appropriate for R/3 Business Consultants and Training Consultants. Participants should have completed the following courses: 13033 Working with SAP R/3 and 12749 R/3 Fundamentals. T otal Learning Time 6 Hour(s) Course Contents Unit 1: SD Fundamentals Duration: 3 Hour(s) Benefits and features of Sales and  more...

SAP R 3 SD Sales and Shipment Processes ...hipping, billing and Sales Information System. It is also appropriate to R/3 Business Consultants and Training Consultants. Participants should have completed the following courses: 12749 SAP R/3 Fundamentals; 13033 Working with SAP R/3 and 13135 SD Overview and Master Data. T otal Learning Time 6 Hour(s) Course Contents Unit 1: Order Processing Duration: 3 Hour(s)  more...

SAP R 3 Supply Chain Management ...urces preparing for Supply Chain projects. Employees with appropriate background interested in other company areas. They should also be confident users of their PC Technology, Windows (or other GUI environments in use at their location). A good foundation of knowledge of the logistic correlation within the company. Knowledge regarding the possibilities of a standard ERP system (Enterprise  more...

Working with SAP R 3 v4 x ...ssword to log on and start an R/3 session, and select the appropriate menu item to log off the system. Describe the structure of an R/3 screen. Control the system, display information from the system, and to use the screen's entry and display fields. Use the mouse or your keyboard to control the R/3 System, and execute R/3 functions by executing mouse clicks on a toolbar or by using  more...

C Programming - Part 2 ...mensional array for storing specified data. Identify the appropriate two-dimensional array initialization statement for a specified situation. Identify the output of a set of statements used to access an element of a two-dimensional array. Unit 2: Pointers Duration: 1 - 2 Hour(s) Identify valid pointer declarations. Identify the correct pointer initialization statement for a  more...

C Programming - Part 1 ...g language. Identify the scenario where it would be most appropriate to use C++. Identify the relationship between classes and objects in object-oriented programming. Identify the definition of abstraction. Identify the definition of encapsulation. Identify the scenario that exhibits the concept of inheritance. Identify the scenario that exhibits the concept of polymorphism. Match the  more...

C Programming - Part 2 ...uration: 2 - 3 Hour(s) Identify the implications of inappropriately using the default assignment operator in a program. Identify the code to override the assignment operator. Write the code to initialize an object of a specified class. Identify the appropriate constructor that will be invoked when a specific line of code is executed in a specified scenario. Identify the code of a class  more...

C Programming - Part 3 ...ass template in a specified situation. Identify the most appropriate method of creating a class hierarchy in a specified situation. Unit 3: Memory Management Duration: 2 Hour(s) Match the storage areas with the variable types stored in them. Identify the benefits of memory management operators. Identify the code to overload the memory management operators in a specified situation.  more...

C Programming - Part 4 ...specifying the exception handling keywords. Identify the appropriate method for handling a given multipe exception condition. Identify the appropriate code to implement exception handling by using an exception class in a specified program. Identify the appropriate pieces of code for implementing exception handling by using a derived exception class. Identify the appropriate code to  more...

C Foundation for Non-C Programmers - Part 1 ... Match the data types with their functions. Identify the appropriate variable declaration for a specified scenario. Identify the type of constant to be used in a specified scenario. Initialize an array for a specified scenario. Calculate the result of manipulating the value of a variable by using a pointer. Identify the appropriate structure declaration for a specified scenario. Calculate  more...

C Foundation for Non-C Programmers - Part 2 Course Overview This is the second part of a two-part series which is designed to teach non-C programmers the fundamentals of C++ programming. This series is based on ANSI C++ and is not environment or vendor-specific. This course introduces the skills needed to be able to begin to use C++'s Object-Oriented (OO) features. Students will hearn how to create, use, and extend classes, as well as  more...

Oracle SQL and SQL Plus Advanced SELECT Statements ... for a given situation. Complete the query by using the appropriate operator that checks for the presence or absence of a value in a given set of discrete values. Complete a query by using the ANY operator. Complete a query by using the ALL operator. Complete a query by using a multiple-column subquery. Identify the difference between pairwise multiple-column subqueries and  more...

Oracle SQL Tuning Diagnostics and Tuning Schema ...ods that are available for the optimizer. Create the appropriate database objects before starting to tune SQL statements. C ontent Emphasis Skills-Based A udience Application Developers, Database Administrators, and Designer/Developers. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Managing Performance Duration: 2 - 3 Hour(s)  more...

Oracle SQL Tuning Tuning SQL and the Optimizer ...e a given view. Identify the type of query that will be appropriate in a given situation. Select the query that will produce minimum network traffic in a given situation. Identify the guidelines to be followed when testing SQL statements. Unit 3: Influencing the Optimizer Duration: 2 Hour(s) Identify the functions of the optimizer. Identify the transformations that an  more...

Oracle Form Builder Enhancing the User Interface ...e Property Palette. Create a stacked canvas by using an appropriate method. Set the stacked canvas properties by using the Property Palette. Check the display position of a stacked canvas in the Layout Editor. Create a toolbar canvas by using the Object Navigator. Set the toolbar canvas-related properties by using the Property Palette. Create a tab canvas by using an appropriate  more...

Oracle8 Database Administration - Create Databases ... dictionary view for a specific database by executing the appropriate script. Identify the contents of the data dictionary view categories. Retrieve specific information by querying the Dictionary view. Create PL/SQL functionality for a specific database by executing the appropriate script. Match the administrative script categories with the views and package components they create.  more...

Oracle8 Performance Tuning Strategies and Techniques ...s using the UTBSTAT/UTLESTAT output report. Identify appropriate Oracle Enterprise Manager (OEM) tuning tools. Use the available data access methods to tune the logical design of the database. List the primary steps for operating system tuning. Identify similarities between operating system and database tuning. C ontent Emphasis Skills-Based A udience  more...

Oracle8 Performance Tuning Managing Memory and Disk I O ...ine the hit ratio for the Data Dictionary Cache using the appropriate SQL statements. Unit 3: Tuning the Database Buffer Cache Duration: 1 - 2 Hour(s) Identify the characteristics of the Buffer Cache. Sequence the steps used to manage the Buffer Cache. Select the tuning technique used to monitor the Buffer Cache. Perform the steps to view the statistics used to calculate  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ...irect writes for large sorts and allocate temporary space appropriately. The student will use Oracle tools to diagnose and resolve contention, given the possible causes of contention. Finally, the participants will be introduced to the features of Oracle Expert, create a tuning session, gather, view and edit the input data, analyze the collected data using rules, review tuning recommendations  more...

Oracle Form Builder R6 Enhancing the User Interface ...ion: 1 - 2 Hour(s) Match the display objects with the appropriate definition. Create a new window by using the Create icon in the Object Navigator. Set the window object properties by using the Property Palette. Create a content canvas by using the Create icon in the Object Navigator. Set the Window property of a content canvas by using the Property Palette. Create a stacked canvas by  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 4 ...on a Windows NT server. Given a situation, identify the appropriate command to transfer data to or from a remote host. Identify the benefits of the types of data transfer utilities. Identify the purpose of the printing utilities for TCP/IP. Set up the TCP/IP Print Server service on a Windows NT computer. Install a TCP/IP printer on a Windows NT computer that will manage the printer  more...

Word 2000 Expert User ...nt. Edit the selected style in a document. Identify the appropriate situations in which to use macros. Record a macro. Run a macro. Edit a macro. Load a macro from another template. Manage a macro. Unit 2: Group Editing and Document Distribution Duration: 2 - 3 Hour(s) Identify the features of revision marks in a document. Insert revision marks in a document. Modify a  more...

Office 2000 - Web Integration ...he default file format in Word for new files. Select an appropriate method for creating Webs or Web pages in Word. Run a Web query in Excel. Add form fields to Word documents. Create a data access page in Access. Identify the functions of Office Web components. Add a Spreadsheet component to a FrontPage Web page. Add a chart component to a FrontPage Web page. Add a PivotTable to  more...

SQL Server 7 0 System Administration - Part 5 ...ic of the Publisher-Subscriber relationship. Choose the appropriate attributes of Articles and Publications. Match the data filtering method with its appropriate attributes. Identify the attributes of push and pull subscription methods. Match the replication agent with its appropriate attributes. Identify conflict resolution attributes. Analyze and label the components of the merge  more...

SQL Server 7 0 - Implementing a Database - Part 2 ... Data Integrity Duration: 3 - 4 Hour(s) Select the appropriate method of denormalization. Match the type of data integrity with its correct definition. Identify the methods of enforcing data integrity. Match each type of data integrity with its constraint method. Identify the characteristics of the constraints. Select the considerations for using constraints. Perform the steps to  more...

SQL Server 7 0 System Administration - Part 3 ...tify the scenarios for which differential backup would be appropriate. Perform the steps necessary to create a differential database backup. Identify the features of transaction log backups. Perform the steps necessary to back up the transaction log. Associate the options for clearing the transaction log with their functions. Identify situations in which filegroup backup is preferable  more...

Site Server 3 0 Implementation - Part 2 ...bership Design-Time Controls with their uses. Select the appropriate authentication strategy. Indicate the appropriate authentication method. Select the appropriate Membership Authentication method. Match the Web site levels of security with their content types. Identify the tasks involved in managing schema objects. Identify the administrative interface used for a specific class and/or  more...

Visual InterDev 6 0 Building Web Sites and Pages ...ication by using the Server Manager window. Identify an appropriate navigational scheme for a given situation. Release the working of a project file by using the Project menu title. Identify the requirements to use source control with Web files. Install Visual SourceSafe 6.0 by using the Microsoft Visual Studio 6.0 Enterprise Edition. Unit 3: Scripting and DHTML Duration: 2  more...

Visual C 6 0 Designing Implementing Desktop Applications - Part 2 ...y the features of different types of linking. Select the appropriate situation in which you would use a specific DLL. Unit 2: Document View Architecture Duration: 1 - 2 Hour(s) Identify the features of the Document View architecture. Identify the functions of the key classes in Document View architecture. Create a minimal MFC program by using the Appwizard. Identify the  more...

Visual C 6 0 Designing Implementing Distributed Applications - Part 2 ... to be considered when planning a deployment. Select the appropriate deployment strategy for a given scenario. Identify the reasons to select Microsoft Systems Management Server (SMS) as an aid in deploying a solution. Identify the reasons to select Zero Administration for Windows (ZAW) as an aid in deploying a solution. Package an application. Create a setup project that installs and  more...

Visual C 6 0 Designing Implementing Distributed Applications - Part 3 ...rmation. Identify the features of cursors. Identify the appropriate type of cursor that can be used in a given situation. Create a cursor to access data from a table. Match the fetch options with their functions. Update data by using a cursor. Close a cursor by using the SQL statement. Identify the features of a transaction. Create a transaction for the specified set of tasks. Match  more...

SQL Server 7 0 Designing and Implementing Data Warehouses - Part 2 ... Identify the advantages of aggregation. Select the most appropriate table to answer a given user query. Identify the design issues that are relevant for the design of cubes, base tables, fact tables and dimension tables. Unit 2: The Data Warehousing Process Duration: 1 - 2 Hour(s) Identify the features of an enterprise data warehouse. Identify the situations in which you will use  more...

SQL Server 7 0 Designing and Implementing Data Warehouses - Part 3 Course Overview This is the third course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-019, Designing and Implementing Data Warehouses with Microsoft SQL Server 7.0. At the completion of this course, students will learn to create a data warehouse database; perform the steps necessary to build and manage replication by using the Enterprise  more...

IIS 4 0 Creating Configuring a Web Server - Part 2 ...permissions to restrict access to a Web site by using the appropriate security measures. Unit 2: SSL Authentication and Data Encryption Duration: 1 - 2 Hour(s) Identify the benefits of securing data transmission with SSL. Identify the sequence of steps in the Initial phase of the SSL handshake. Identify the essential requisites for implementing SSL Client Authentication on  more...

Exchange Server 5 5 Concepts and Administration - Part 2 ...nt Exchange clients with their installation. Select the appropriate installation method to be used for installing an Outlook client. Identify the functions of an Outlook client profile. Identify the process by which an Outlook client profile is created. Sequence the steps that occur when the Profgen utility is used to automatically create a client profile. Specify the name of the  more...

Exchange Server 5 5 Design Implementation - Part 1 ... users need impact the design process. Identify the most appropriate server hardware design plan in a given situation. Identify Organizational requirements that are best satisfied by a specific arrangement of servers. Match the appropriate connectors with the scenarios. Match the client connection options available when designing an Exchange Server messaging system with their features.  more...

Exchange Server 5 5 Design Implementation - Part 2 ...es of assigning costs to a connector. Identify the most appropriate routing path for a message given the cost of the connectors. Match the options on the Schedule property page with the situations in which their selection is appropriate. Configure the Delivery Restrictions by using the Delivery Restrictions property page. Match the rights on the Permissions property page with their  more...

NetWare 5 Administration - Part 1 ...ategorize a given set of NDS tree objects. Identify the appropriate NDS tree structure for a given set of NDS tree objects. Identify the name of an object in a given tree structure. Display the objects in a NDS tree by using the CX command. Browse to an object in the NDS tree to display the details by using NetWare Administrator. Identify the functionalities of different browsing  more...

NetWare 5 Advanced Administration - Part 5 ...ll Internet Access Service (NIAS) remote access. Select appropriate data transmission technologies to meet specific needs. Identify security concerns related to remote access. Identify methods for maximizing remote access performance. Perform the steps to install NIAS on a server. Perform the steps to configure a server for remote access. Perform the steps to configure basic NIAS  more...

Access 2000 Proficient User ... Identify the factors to be considered while selecting an appropriate data type for a field. Modify an input mask by using the Design view. Modify a lookup field in a table by using the Design view. Unit 2: Applications and Database Administration Duration: 1 - 2 Hour(s) Import data into a new Access 2000 table. Link the data from an Excel spreadsheet to an Access 2000 table. Add  more...

Windows NT Server 4 0 Routing RAS - Part 3 ...P for a Windows NT server. Configure a PPTP client with appropriate phonebook entries. Establish a connection between the PPTP client and the PPTP server. Configure PPTP packet filtering on a PPTP server. Sequence the steps to configure a PPTP server to function as an Internet edge router. Identify the features of the security options provided by PPTP for connections across the  more...

NetWare Service and Support Upgrade - Part 1 Course Overview This course is the first in a five-part series on Novell NetWare Service and Support. This series focuses on the prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course will give an overview of service and support tasks, research tools, and network cables and boards. L earn To:  more...

NetWare and Windows NT Integration - Part 1 ...he featues of Windows NT networking models. Identify an appropriate protocol that can be installed with Windows NT based on a given networking scenario. Identify the features of different file systems in Windows NT. Identify the Windows NT share permission that should be assigned to a user based on a given scenario. Identify the prerequisites to create a directory share in Windows NT.  more...

Lotus Domino R5 Sys Admin Part 2 Replication Mail Routing Basics Strategies ...cation in Domino R5 network administration and select the appropriate replication topology in a given situation; and sequence the steps of mail routing in Domino mail system and identify the situations in which different mail routing topologies are used. L earn To: Identify the significance of replication in Domino R5 network administration and select the appropriate replication  more...

Lotus Domino R5 System Admin Part 4 User Setup Configuration ...ing the Other dialog box. Given a scenario, identify the appropriate access option for securing a workstation ECL. Configure a workstation ECL by modifying the Administrator ECL. Unit 2: Users: Registration and Migration Duration: 2 - 3 Hour(s) Identify the files and documents that are created during the registration of a user in Domino R5. Register a user in Domino R5. Identify  more...

Lotus Domino R5 System Admin Part 9 Managing a Notes Domino Env Course Overview This is the ninth course in a ten part series for system administrators who are responsible for Domino server and Notes client. At the completion of this course, students will learn how to identify the components of Domino Administrator, the server list, tabs, and tools; and manage a Domino environment. L earn To: Identify the components of Domino Administrator, the  more...

SQL and PL SQL DML and DDL ...ir structures. Reference the tables of another user when appropriate permission has been granted. Name database objects according the Oracle naming conventions and guidelines. Identify the syntax of the CREATE TABLE statement. Identify the use of constraints as a means of enforcing data integrity. Prohibit null values using the NOT NULL constraint. Define a unique constraint for a column  more...

Oracle8i Database Admin Create Databases ... dictionary view for a specific database by executing the appropriate script. Identify the contents of the data dictionary view categories. Retrieve specific information by querying the Dictionary view. Create PL/SQL functionality for a specific database by executing the appropriate script. Match the administrative script categories with the views and package components they create.  more...

International Business Essentials The Global Business Environment ...ural orientation you see being displayed, and what is the appropriate way to respond to that orientation. Unit 2: Foreign Exchange (0.5 - 1 hour) Identify the functions of the foreign exchange market. Define spot exchange rate. Identify factors that provide insurance against foreign exchange risk. Demonstrate understanding of the factors that prevent foreign exchange risk. Define  more...

Oracle8i Performance Tuning Architecture Strategy ...tics using the UTBSTAT/UTLESTAT output report. Identify appropriate OEM tuning tools. Use the available data access methods to tune the logical design of the database. List the primary steps for operating system tuning. Identify similarities between operating system and database tuning. C ontent Emphasis Skills-Based A udience Database Administrators, System  more...

Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention ...irect writes for large sorts and allocate temporary space appropriately. The student will use Oracle tools to diagnose and resolve contention, given the possible causes of contention. Finally, the participants will be introduced to the features of Oracle Expert, create a tuning session, gather, view and edit the input data, analyze the collected data using rules, review tuning recommendations  more...

International Business Essentials Succeeding as a Global Manager ...place over the next two years. You've been briefed on the appropriate steps that must be taken to complete the globalization process. In this preliminary meeting, you will need to discuss the workforce and organizational changes that will need to take place over the next few months to ensure a successful reengineering of the company. You will also need to consider the dynamics of the global  more...

Oracle8i Network Administration Net8 Additional Config Troubleshooting ...ems. Match options for the Trace Assistant utility with appropriate information from the log and trace files. C ontent Emphasis Skills-Based A udience Database Administrators, System Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i Database Administration Series (courses 63311-63315), and the first part  more...

International Business Essentials Conducting Business in Europe ... different cultural orientations may affect negotiations, appropriate and inappropriate gestures, and the kinds of information valued in meetings and presentations. Learn To: Identify historical, political, and religious characteristics of Germany. Follow guidelines for ensuring an effective meeting or presentation in Germany. Identify ways that France's orientation toward time  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning ...odating the growth plan of an organization. Identify the appropriate security plan for a specified business scenario. Analyze a specific network security plan on the basis of business factors. Identify the network security planning guidelines related to company processes. Match organizational structures with their implications on the network security plan. Identify the guidelines for a  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning ...odating the growth plan of an organization. Identify the appropriate security plan for a specified business scenario. Analyze a specific network security plan on the basis of business factors. Identify the network security planning guidelines related to company processes. Match organizational structures with their implications on the network security plan. Identify the guidelines for a  more...

Windows 2000 Network--Designing Security Part 2 Sec Local Network ... Emphasis Skills-Based A udience This course is appropriate for System Administrators and System Analysts. Participants should have taken Microsoft Windows 2000: Administration Series (courses 72410 - 72412), Microsoft Windows 2000 Installation, Configuration, & Administration Series (courses 72413 - 72420), and Microsoft Windows 2000 Implementing and Administering a Windows 2000  more...

Windows 2000 Network--Designing Security Part 2 Sec Local Network ... Emphasis Skills-Based A udience This course is appropriate for System Administrators and System Analysts. Participants should have taken Microsoft Windows 2000: Administration Series (courses 72410 - 72412), Microsoft Windows 2000 Installation, Configuration, & Administration Series (courses 72413 - 72420), and Microsoft Windows 2000 Implementing and Administering a Windows 2000  more...

Windows 2000 Network--Designing Security Part 3 Sec Remote Access ... Emphasis Skills-Based A udience This course is appropriate for System Administrators and System Analysts. Participants should have taken Microsoft Windows 2000: Administration Series (courses 72410 - 72412), Microsoft Windows 2000 Installation, Configuration, & Administration Series (courses 72413 - 72420), and Microsoft Windows 2000 Implementing and Administering a Windows 2000  more...

Windows 2000 Network--Designing Security Part 3 Sec Remote Access ... Emphasis Skills-Based A udience This course is appropriate for System Administrators and System Analysts. Participants should have taken Microsoft Windows 2000: Administration Series (courses 72410 - 72412), Microsoft Windows 2000 Installation, Configuration, & Administration Series (courses 72413 - 72420), and Microsoft Windows 2000 Implementing and Administering a Windows 2000  more...

Windows 2000 Network--Designing Security Part 4 Sec Internet Access ...l implementation for a specified situation. Identify the appropriate server placement strategy to be used in a given situation. Evaluate a firewall strategy in a specific situation. Unit 2: Securing Communication Channels Duration: 3 - 4 Hour(s) Match the IPSec protocols with their features. Identify the features of IPSec communication modes. Match the predefined security  more...

Windows 2000 Network--Designing Security Part 4 Sec Internet Access ...l implementation for a specified situation. Identify the appropriate server placement strategy to be used in a given situation. Evaluate a firewall strategy in a specific situation. Unit 2: Securing Communication Channels Duration: 3 - 4 Hour(s) Match the IPSec protocols with their features. Identify the features of IPSec communication modes. Match the predefined security  more...

Windows 2000 Network--Designing Security Part 5 Sec Access to Partners ...ication method. Identify the guidelines for selecting an appropriate authentication method. Identify the appropriate strategy for authenticating trusted partners. Evaluate the effectiveness of the authentication strategy for trusted partners. Match the placement of a VPN server in conjunction to a firewall with its related benefits. Evaluate the effectiveness of a VPN solution for a given  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ...l the elements of a TCP/IP network by placing them in the appropriate position on the displayed network. Match IP address classes with the IP addresses in each class. Identify the valid decimal form of a specified IP address. Identify the number of subnet ids and host ids for a specified network IP address. Identify the gateway address that should be specified in the routing table for a  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ...l the elements of a TCP/IP network by placing them in the appropriate position on the displayed network. Match IP address classes with the IP addresses in each class. Identify the valid decimal form of a specified IP address. Identify the number of subnet ids and host ids for a specified network IP address. Identify the gateway address that should be specified in the routing table for a  more...

Cisco Internetwork Troubleshooting Part 2 This is the second of two courses on Cisco Internetwork Troubleshooting. The courses are designed to prepare learners for the CCNP CIT exam 642-831. This course will cover commands and guidelines for problem isolation and resolution at the network, transport, and application layers of the OSI model. Learn To: Identify symptoms of problems occurring at the network layer. Identify  more...

Designing Cisco Network Service Architectures Part 4 ...utions. Case studies facilitate applied learning wherever appropriate. Learn To: Identify ways in which QoS answers network requirements. Match QoS architectures with their functions. Identify the classification of a Cisco QoS solution. Identify features of the CallManager component of a Cisco IP telephony solution. Identify features of the gateway and control protocol  more...

Designing Cisco Network Service Architectures Part 5 ...utions. Case studies facilitate applied learning wherever appropriate. Learn To: Identify features of Cisco wireless communication architecture. Identify components of a Cisco wireless solution. Identify radio frequency design considerations for an enterprise WLAN solution. Identify features of content networking. Identify features of the content caching components of  more...

Intro to Object-Oriented Programming with Java This course covers the advantages of Object-Oriented Programming (OOP) and OOP features specific to Java. It explains the concept and use of classes, objects, arrays, class members, and scope of variables. It also describes how to invoke methods. In addition, the course covers advanced OOP concepts like encapsulation, inheritance, polymorphism, and method overloading, overriding, and hiding.  more...

Intro to Object-Oriented Programming with Java This course covers the advantages of Object-Oriented Programming (OOP) and OOP features specific to Java. It explains the concept and use of classes, objects, arrays, class members, and scope of variables. It also describes how to invoke methods. In addition, the course covers advanced OOP concepts like encapsulation, inheritance, polymorphism, and method overloading, overriding, and hiding.  more...

IBM DB2 Universal Database V6 1--Fundamentals ...imited exposure to SQL is also assumed. When coupled with appropriate on-the-job experience, this course will help prepare students for the IBM Certified Solutions Expert Certification exam 509. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction to DB2 Universal Database V6.1 Duration: 1 - 2 Hour(s) Match the product editions of DB2 UDB with their  more...

IBM DB2 Universal Database V6 1--Fundamentals ...imited exposure to SQL is also assumed. When coupled with appropriate on-the-job experience, this course will help prepare students for the IBM Certified Solutions Expert Certification exam 509. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction to DB2 Universal Database V6.1 Duration: 1 - 2 Hour(s) Match the product editions of DB2 UDB with their  more...

Oracle SQL for End Users--Part 1 ...ery language (SQL). Match SQL statement types with their appropriate SQL commands. Identify the capabilities of the Oracle implementation of ORDBMS and RDBMS. Match database column values with their data types. Match the names of the three tables used in this course with the information they contain. Unit 2: Writing Basic SQL Statements Duration: 1 - 2 Hour(s) Match the  more...

Oracle SQL for End Users--Part 2 ... used to display data from more than one table with their appropriate descriptions. Identify a Cartesian product. Retrieve rows from two tables by using an equijoin. Specify additional search conditions in an equijoin by using the AND operator in the WHERE clause. Retrieve rows from two tables by using a non-equijoin. Retrieve rows within the same table by using a self join. Retrieve rows  more...