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From 123-CBT Computer Based Training
Sales Skills Gaining Customer Commitment
...ps with clients. Ask situation-appropriate questions during the sales process. Respond to a client based on his or her stage of need. Explain how your product or service meets the key issues. Manage a client's anxiety by speaking plainly, asking for feedback, and sharing success stories.
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Sales Skills Gaining Customer Commitment
...ps with clients. Ask situation-appropriate questions during the sales process. Respond to a client based on his or her stage of need. Explain how your product or service meets the key issues. Manage a client's anxiety by speaking plainly, asking for feedback, and sharing success stories.
more...
International Business Essentials Succeeding as a Global Manager
...agers. Identify types of cross-cultural training. Ask appropriate questions in a structured interview. Simulation Overview: In the simulation at the end of this unit, you act as the Director of Human Resources for Icon's Financial Services Division. You have been charged with the task of filling a new marketing management position in Frankfurt, Germany. In your first meeting, you will
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...agers. Identify types of cross-cultural training. Ask appropriate questions in a structured interview. Simulation Overview: In the simulation at the end of this unit, you act as the Director of Human Resources for Icon's Financial Services Division. You have been charged with the task of filling a new marketing management position in Frankfurt, Germany. In your first meeting, you will
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Interpersonal Communication Listening Skills
...ffective feedback. Ask the speaker appropriate questions. Interpret a speaker's body language. Use your body language appropriately. Simulation Overview: In this simulation, you will meet with the Customer Service Manager and a Customer Service Representative to discuss problems
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...ffective feedback. Ask the speaker appropriate questions. Interpret a speaker's body language. Use your body language appropriately. Simulation Overview: In this simulation, you will meet with the Customer Service Manager and a Customer Service Representative to discuss problems
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Call Center Inbound Customer Service
...he QLC process. Ask your customers appropriate questions. Listen effectively to customers. Confirm a customer's request. Take action to fulfill a customer's request. Simulation Overview: In this simulation, you are a Customer Service Representative handling
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...he QLC process. Ask your customers appropriate questions. Listen effectively to customers. Confirm a customer's request. Take action to fulfill a customer's request. Simulation Overview: In this simulation, you are a Customer Service Representative handling
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Business Problem Solving Problem Solving Fundamentals
...uld know about a problem. Ask appropriate questions when problem solving. Identify the elements of an effective solution. Select an effective solution. Overcome barriers to solving problems. Audience The target audience for this program is anyone within an organization who needs
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...uld know about a problem. Ask appropriate questions when problem solving. Identify the elements of an effective solution. Select an effective solution. Overcome barriers to solving problems. Audience The target audience for this program is anyone within an organization who needs
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Conducting Meetings Effective Meeting Communication
Conducting Meetings: Effective Meeting Communication enables participants to build a positive climate during a meeting and follow best practices of verbal and nonverbal communication to conduct a successful meeting. Learn To Distinguish between different meeting climates and employ techniques for fostering a positive meeting climate.
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Conducting Meetings: Effective Meeting Communication enables participants to build a positive climate during a meeting and follow best practices of verbal and nonverbal communication to conduct a successful meeting. Learn To Distinguish between different meeting climates and employ techniques for fostering a positive meeting climate.
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Facilitation The Effective Facilitator
.... Apply guidelines for asking appropriate questions and offering appropriate feedback. Audience Managers who want to understand the behaviors and strategies of an effective facilitator. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English
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.... Apply guidelines for asking appropriate questions and offering appropriate feedback. Audience Managers who want to understand the behaviors and strategies of an effective facilitator. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English
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Negotiating The Negotiation Process
Negotiating: The Negotiation Process offers the student a process and guidelines to follow to conduct a successful negotiation, as well as guidelines to facilitate communication during a negotiation. This program addresses the types of questions a person should ask during a negotiation and how to respond to questions posed by the other party. In addition, this program discusses the different
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Negotiating: The Negotiation Process offers the student a process and guidelines to follow to conduct a successful negotiation, as well as guidelines to facilitate communication during a negotiation. This program addresses the types of questions a person should ask during a negotiation and how to respond to questions posed by the other party. In addition, this program discusses the different
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Negotiating Advanced Negotiation Tactics
...ould ask during a negotiation. Ask appropriate questions during a negotiation. Properly address a situation in which the other party has more control than you do. Simulation Overview: In this simulation, you are meeting with Janet Porter, the Purchasing Manager for Appleton, Inc., and Marcus D'Angelo,
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...ould ask during a negotiation. Ask appropriate questions during a negotiation. Properly address a situation in which the other party has more control than you do. Simulation Overview: In this simulation, you are meeting with Janet Porter, the Purchasing Manager for Appleton, Inc., and Marcus D'Angelo,
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From Serebra Learning Corporation
Initiating Outbound Sales Calls
Fifteen seconds doesn't sound like very much time, does it? As an inside sales consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the strategies for dealing with voice mail and
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Fifteen seconds doesn't sound like very much time, does it? As an inside sales consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the strategies for dealing with voice mail and
more...
Completing Inbound Sales Calls
Everything you do in an inbound sales call leads up to the completion of the sale. A successful inside sales consultant knows how to keep a customer's attention all the way through the close of the sale. In this course, you will learn the process for assessing a sales opportunity, the four factors used to qualify a sales opportunity, and strategies for qualifying a sales opportunity. You will also
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Everything you do in an inbound sales call leads up to the completion of the sale. A successful inside sales consultant knows how to keep a customer's attention all the way through the close of the sale. In this course, you will learn the process for assessing a sales opportunity, the four factors used to qualify a sales opportunity, and strategies for qualifying a sales opportunity. You will also
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Cross-selling in a Customer Service Call
If there's one advantage most companies have learned to appreciate in recent years, it's "flexibility". Technology, the economy, and global events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers. As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing
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If there's one advantage most companies have learned to appreciate in recent years, it's "flexibility". Technology, the economy, and global events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers. As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing
more...
Call Center Telephone Sales
How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time
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How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time
more...
Presentation Resources Available to You
This course is about making effective use of resources that can take the pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to be
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This course is about making effective use of resources that can take the pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to be
more...
Leading Effective Business Meetings
Since there are more than 11 million meetings held every day in the United States, there is a good chance that your life is full of meetings. There is a general agreement among business professionals that most meetings are not well run. They often waste your time, drain your energy, seem to have no purpose, and bear few positive results. Are you tired of attending meetings like this? Are you tired
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Since there are more than 11 million meetings held every day in the United States, there is a good chance that your life is full of meetings. There is a general agreement among business professionals that most meetings are not well run. They often waste your time, drain your energy, seem to have no purpose, and bear few positive results. Are you tired of attending meetings like this? Are you tired
more...
Managing Yourself and Those Around You
Successful administrative support professionals must be good managers. This means managing their own time and energies, as well as cooperatively working with their boss and co-workers. This course teaches successful strategies for dealing with the myriad demands on the time, resources, communication skills, and organizational powers of administrative assistants. Administrative support
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Successful administrative support professionals must be good managers. This means managing their own time and energies, as well as cooperatively working with their boss and co-workers. This course teaches successful strategies for dealing with the myriad demands on the time, resources, communication skills, and organizational powers of administrative assistants. Administrative support
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