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From 123-CBT Computer Based Training
Leading with Emotional Intelligence
...y for others, being able to express feelings directly but appropriately, and having the capacity for developing relationships. All of these abilities distinguish individuals with high emotional intelligence. Emotional intelligence is a more reliable predictor of success than intellect Leaders with a strong mixture of emotional awareness, self-management, and social skills navigate relationships
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Leading with Emotional Intelligence
...y for others, being able to express feelings directly but appropriately, and having the capacity for developing relationships. All of these abilities distinguish individuals with high emotional intelligence. Emotional intelligence is a more reliable predictor of success than intellect Leaders with a strong mixture of emotional awareness, self-management, and social skills navigate relationships
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Probability for Six Sigma
...Chi-square, Student's t, and F distributions. When chosen appropriately to represent the data, these distributions will provide information on process and product variation, and support subsequent inferences based on sample data. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds
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...Chi-square, Student's t, and F distributions. When chosen appropriately to represent the data, these distributions will provide information on process and product variation, and support subsequent inferences based on sample data. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds
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First Aid Basic
First Aid: Basic
First aid is the immediate care for victims of injuries or sudden illness, before professional medical treatment is available. It not only involves the victim's physical condition and emotional state, but the entire emergency situation. This one-hour training course will focus on how to use a systematic approach to evaluate an emergency situation and respond to basic first
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First Aid: Basic
First aid is the immediate care for victims of injuries or sudden illness, before professional medical treatment is available. It not only involves the victim's physical condition and emotional state, but the entire emergency situation. This one-hour training course will focus on how to use a systematic approach to evaluate an emergency situation and respond to basic first
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Integrated Project Execution Monitoring and Control
...hion so that, for example, changes to scope are reflected appropriately in the quality, schedule, and cost baselines. The Project Integration Management knowledge area includes six processes, ranging from the creation of the project charter at the beginning of a project through to the close of a project or phase. This course covers the inputs, tools and techniques, and outputs of the third and
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...hion so that, for example, changes to scope are reflected appropriately in the quality, schedule, and cost baselines. The Project Integration Management knowledge area includes six processes, ranging from the creation of the project charter at the beginning of a project through to the close of a project or phase. This course covers the inputs, tools and techniques, and outputs of the third and
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Working with Difficult People Dealing with Micromanagers
Working with Difficult People: Dealing with Micromanagers
Every office seems to have one a person who seems to need to control every aspect and every detail of any situation or project they're involved with. Whether the motivation comes from a desire to ensure success or simply a need to be the center of attention, micromanagers generally do more harm than good. This course introduces you to
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Working with Difficult People: Dealing with Micromanagers
Every office seems to have one a person who seems to need to control every aspect and every detail of any situation or project they're involved with. Whether the motivation comes from a desire to ensure success or simply a need to be the center of attention, micromanagers generally do more harm than good. This course introduces you to
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Business Grammar Punctuation
...w the standard rules and guidelines for using punctuation appropriately. You'll start by reviewing how to correctly apply end punctuation, including the correct use and rules for periods, question marks, and exclamation points. You'll also find out how to correctly use commas, one of the most common punctuation marks. The course also describes rules for using different connecting and separating
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...w the standard rules and guidelines for using punctuation appropriately. You'll start by reviewing how to correctly apply end punctuation, including the correct use and rules for periods, question marks, and exclamation points. You'll also find out how to correctly use commas, one of the most common punctuation marks. The course also describes rules for using different connecting and separating
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Business Writing How to Write Clearly and Concisely
...ing clearly also entails organizing content logically and appropriately for the subject and reader. Clear and concise sentences get you part of the way. But you need to organize these into coherent paragraphs that convey the relevant information in the most effective way. This course describes ways to make your writing more clear. Specifically, it covers the importance of using short, familiar
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...ing clearly also entails organizing content logically and appropriately for the subject and reader. Clear and concise sentences get you part of the way. But you need to organize these into coherent paragraphs that convey the relevant information in the most effective way. This course describes ways to make your writing more clear. Specifically, it covers the importance of using short, familiar
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Using E-mail and Instant Messaging Effectively
...ornerstone for ensuring your message gets across quickly, appropriately, and concisely. This course covers the basic requirements for using e-mail to communicate effectively. Specifically, you will be introduced to tried-and-true guidelines for e-mailing effectively, fundamental elements every e-mail should contain, and the importance of keeping e-mails concise. The course also covers the
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...ornerstone for ensuring your message gets across quickly, appropriately, and concisely. This course covers the basic requirements for using e-mail to communicate effectively. Specifically, you will be introduced to tried-and-true guidelines for e-mailing effectively, fundamental elements every e-mail should contain, and the importance of keeping e-mails concise. The course also covers the
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Addressing and Redistributing E-mail
Addressing and Redistributing E-mail
Out of all the e-mails you've received in the past work week, how many have left you scratching your head, wondering why you received it in the first place? How many of those e-mails have you asking what exactly that e-mail has to do with you? With e-mail's prevalence as one of the main forms of communication in business today, it's essential that when
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Addressing and Redistributing E-mail
Out of all the e-mails you've received in the past work week, how many have left you scratching your head, wondering why you received it in the first place? How many of those e-mails have you asking what exactly that e-mail has to do with you? With e-mail's prevalence as one of the main forms of communication in business today, it's essential that when
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Business Analysis Introduction to Requirements Analysis
...ments in business analysis. Requirements must be analyzed appropriately to ensure they are prioritized and organized in the most appropriate way to ensure the success of a project or initiative. And mapping out what a process or system will look like with requirements in place provides a detailed view for the team to work towards. This course provides an introduction to requirements analysis as
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...ments in business analysis. Requirements must be analyzed appropriately to ensure they are prioritized and organized in the most appropriate way to ensure the success of a project or initiative. And mapping out what a process or system will look like with requirements in place provides a detailed view for the team to work towards. This course provides an introduction to requirements analysis as
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Using Surveys to Measure Customer Satisfaction
...ates on the techniques required to do this accurately and appropriately with the resources available to you.The first lesson explains why it's imperative that you have firm objectives for the survey in mind before you embark on a project to measure customer satisfaction, whether this is being conducted in-house or by outside consultants. Not only must you measure the right areas--you must also
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...ates on the techniques required to do this accurately and appropriately with the resources available to you.The first lesson explains why it's imperative that you have firm objectives for the survey in mind before you embark on a project to measure customer satisfaction, whether this is being conducted in-house or by outside consultants. Not only must you measure the right areas--you must also
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First Aid Medical Emergencies
First Aid: Medical Emergencies
Medical emergencies can occur at anytime but may be hidden because of injuries suffered in an accident, or an accident may trigger a medical emergency such as a heart attack, stroke, or seizure. This one-hour training will focus on the signs and symptoms of specific medical emergencies and their treatment. Being trained in first aid could mean the difference
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First Aid: Medical Emergencies
Medical emergencies can occur at anytime but may be hidden because of injuries suffered in an accident, or an accident may trigger a medical emergency such as a heart attack, stroke, or seizure. This one-hour training will focus on the signs and symptoms of specific medical emergencies and their treatment. Being trained in first aid could mean the difference
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Moving Into a Management Role Simulation
...le accepting your promotion, and you will need to respond appropriately to their negative reactions. This will involve confronting and overcoming their concerns and behaviors. You will also need to resolve conflict between team members. As a new manager, you will need to resist the temptation to continue doing your old job. When Sonya assigns your team to handle the launch of your company\'s
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...le accepting your promotion, and you will need to respond appropriately to their negative reactions. This will involve confronting and overcoming their concerns and behaviors. You will also need to resolve conflict between team members. As a new manager, you will need to resist the temptation to continue doing your old job. When Sonya assigns your team to handle the launch of your company\'s
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Receiving Feedback and Criticism
... to receive. Being able to receive feedback and criticism appropriately without getting your emotions involved is an essential skill for success in the business world. People in an organization need to be able to receive corrective feedback effectively, whether from someone in authority, a direct report, or a peer. Doing so allows you to better understand your colleagues' concerns, calm
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... to receive. Being able to receive feedback and criticism appropriately without getting your emotions involved is an essential skill for success in the business world. People in an organization need to be able to receive corrective feedback effectively, whether from someone in authority, a direct report, or a peer. Doing so allows you to better understand your colleagues' concerns, calm
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Anger Management Essentials Managing Controlling Anger
Anger Management Essentials: Managing & Controlling Anger
Anger is a subject that affects most everyone. Some individuals need help in controlling their anger, whereas others need help to positively express feelings of anger that are buried. It's important to find healthy ways of owning and expressing your anger. Otherwise, it may find some expression that is inappropriate, unhealthy, or
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Anger Management Essentials: Managing & Controlling Anger
Anger is a subject that affects most everyone. Some individuals need help in controlling their anger, whereas others need help to positively express feelings of anger that are buried. It's important to find healthy ways of owning and expressing your anger. Otherwise, it may find some expression that is inappropriate, unhealthy, or
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The Fundamentals of Globalization Analyzing the Global Environment
...at national and global levels enables managers to respond appropriately to the constantly changing social, political, economic, and technological forces they will have to navigate. Similarly, an accurate understanding of the competition faced in international contexts allows managers to identify and develop the key skills and resources that are a prerequisite to success in specific territories.
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...at national and global levels enables managers to respond appropriately to the constantly changing social, political, economic, and technological forces they will have to navigate. Similarly, an accurate understanding of the competition faced in international contexts allows managers to identify and develop the key skills and resources that are a prerequisite to success in specific territories.
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Configuring Rules Alerts and Junk E-mail Settings in Outlook 2007
...ze your messages by moving, deleting, and forwarding them appropriately, and you can even choose to send an automatic reply to incoming e-mail. Outlook 2007 also provides a Junk E-mail Filter to ensure that any spam or unwanted e-mail messages are dealt with by permanently deleting them or moving them to another folder away from your regular e-mail messages. This course demonstrates how to
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...ze your messages by moving, deleting, and forwarding them appropriately, and you can even choose to send an automatic reply to incoming e-mail. Outlook 2007 also provides a Junk E-mail Filter to ensure that any spam or unwanted e-mail messages are dealt with by permanently deleting them or moving them to another folder away from your regular e-mail messages. This course demonstrates how to
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IT Project Management Essentials Managing Risks in an IT Project
...as need to be identified early and dealt with quickly and appropriately so a project doesn't go over budget, miss deadlines, or negatively affect an organization's reputation. IT project managers can plan effectively for handling the possibility of negative outcomes by following a risk management process. Such a process can help them monitor and control risks throughout a project's life cycle.
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...as need to be identified early and dealt with quickly and appropriately so a project doesn't go over budget, miss deadlines, or negatively affect an organization's reputation. IT project managers can plan effectively for handling the possibility of negative outcomes by following a risk management process. Such a process can help them monitor and control risks throughout a project's life cycle.
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Basic Presentation Skills Creating a Presentation
Basic Presentation Skills: Creating a Presentation
Among the fears that people have about giving a presentation is that they will get mixed up, forget to make a key point, or repeat themselves. One way to avoid this is to have a sound structure. Once you have identified the purpose and audience for the presentation, and come up with some ideas for what to say, you can transform those ideas
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Basic Presentation Skills: Creating a Presentation
Among the fears that people have about giving a presentation is that they will get mixed up, forget to make a key point, or repeat themselves. One way to avoid this is to have a sound structure. Once you have identified the purpose and audience for the presentation, and come up with some ideas for what to say, you can transform those ideas
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Dealing with Common Meeting Problems
... the effectiveness of your meetings, and how to intervene appropriately during meetings to get back on track when specific problems arise. It explores numerous cases involving lack of civility and decorum, poor productivity, and unbalanced participation, and equips you with strategies for handling these problems. Finally, this course surveys the unique challenges of the virtual meeting format,
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... the effectiveness of your meetings, and how to intervene appropriately during meetings to get back on track when specific problems arise. It explores numerous cases involving lack of civility and decorum, poor productivity, and unbalanced participation, and equips you with strategies for handling these problems. Finally, this course surveys the unique challenges of the virtual meeting format,
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Managing in a Global Business Environment
... In order to survive, managers need to be able to respond appropriately, not just for today, but for the organization's future success. This means they must plan, organize, direct, and control resources across time, distance, and cultures. Furthermore, in this ever-changing environment the manager must now attract, retain, and promote a diverse workforce. This course seeks to provide a
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... In order to survive, managers need to be able to respond appropriately, not just for today, but for the organization's future success. This means they must plan, organize, direct, and control resources across time, distance, and cultures. Furthermore, in this ever-changing environment the manager must now attract, retain, and promote a diverse workforce. This course seeks to provide a
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Doing Business with Independent Contractors
Do you know the difference between an "employee" and an "independent contractor "? Many employers don't, and in some cases it has cost their companies millions of dollars in taxes, insurance, overtime, fines and penalties. That's why it's important to understand the standards for judging if a temporary, leased or outsourced worker is really an employee. This course will acquaint you with the law
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Do you know the difference between an "employee" and an "independent contractor "? Many employers don't, and in some cases it has cost their companies millions of dollars in taxes, insurance, overtime, fines and penalties. That's why it's important to understand the standards for judging if a temporary, leased or outsourced worker is really an employee. This course will acquaint you with the law
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Communication Skills for Successful Management
Effective communication is a crucial component of your success as a manager. As a technical professional, you developed various communication skills that helped you to succeed. But, as a manager, you will need additional communication skills to be effective. This course will examine various aspects of successful communication strategies and skills. You will analyze the strategies of nonverbal
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Effective communication is a crucial component of your success as a manager. As a technical professional, you developed various communication skills that helped you to succeed. But, as a manager, you will need additional communication skills to be effective. This course will examine various aspects of successful communication strategies and skills. You will analyze the strategies of nonverbal
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Presenting Successfully
There are a number of basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a
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There are a number of basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a
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Available Presentation Resources
... to be able to use PowerPoint and other software packages appropriately, with a clear idea of what they can do.
Some presenters are afraid of questions from the audience because they seem to represent a loss of control. This course shows you that questions are positive opportunities to be grasped eagerly: they are a way of deepening your communication with the audience. But there are
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... to be able to use PowerPoint and other software packages appropriately, with a clear idea of what they can do.
Some presenters are afraid of questions from the audience because they seem to represent a loss of control. This course shows you that questions are positive opportunities to be grasped eagerly: they are a way of deepening your communication with the audience. But there are
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Managing Delivery
Delivering to clients is the most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what
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Delivering to clients is the most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what
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Resistance and Technical Professional Consultants
When you are a technical professional working as an internal consultant in an organization, you will inevitably encounter resistance. Whether resistance is expressed overtly or subtly, you increase your effectiveness as an internal consultant when you can identify it and deal with it appropriately. This course is designed to help technical professionals acting as internal consultants to recognize
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When you are a technical professional working as an internal consultant in an organization, you will inevitably encounter resistance. Whether resistance is expressed overtly or subtly, you increase your effectiveness as an internal consultant when you can identify it and deal with it appropriately. This course is designed to help technical professionals acting as internal consultants to recognize
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Sales Skills Effectively Closing a Sale
...lient is not ready to buy. Respond appropriately to opposition and resistance. Simulation Overview: In this simulation, you will meet with Monica Washington, Office Manager for Atlas Technical Products. You have traveled to Monica's office in New York for this meeting because Monica is hesitant to commit to purchasing a large
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...lient is not ready to buy. Respond appropriately to opposition and resistance. Simulation Overview: In this simulation, you will meet with Monica Washington, Office Manager for Atlas Technical Products. You have traveled to Monica's office in New York for this meeting because Monica is hesitant to commit to purchasing a large
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Professional Selling Over the Phone Preparation Strategies
...leselling performance. Respond appropriately to customers' communication styles. Apply the steps for creating a teleselling plan. Select guidelines to maximize the effectiveness of your telesales calls. Audience The target audience for this series is Inside and Outside Sales Representatives, Sales Managers,
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...leselling performance. Respond appropriately to customers' communication styles. Apply the steps for creating a teleselling plan. Select guidelines to maximize the effectiveness of your telesales calls. Audience The target audience for this series is Inside and Outside Sales Representatives, Sales Managers,
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Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention
...irect writes for large sorts and allocate temporary space appropriately. The student will use Oracle tools to diagnose and resolve contention, given the possible causes of contention. Finally, the participants will be introduced to the features of Oracle Expert, create a tuning session, gather, view and edit the input data, analyze the collected data using rules, review tuning recommendations
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...irect writes for large sorts and allocate temporary space appropriately. The student will use Oracle tools to diagnose and resolve contention, given the possible causes of contention. Finally, the participants will be introduced to the features of Oracle Expert, create a tuning session, gather, view and edit the input data, analyze the collected data using rules, review tuning recommendations
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Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention
...irect writes for large sorts and allocate temporary space appropriately. The student will use Oracle tools to diagnose and resolve contention, given the possible causes of contention. Finally, the participants will be introduced to the features of Oracle Expert, create a tuning session, gather, view and edit the input data, analyze the collected data using rules, review tuning recommendations
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...irect writes for large sorts and allocate temporary space appropriately. The student will use Oracle tools to diagnose and resolve contention, given the possible causes of contention. Finally, the participants will be introduced to the features of Oracle Expert, create a tuning session, gather, view and edit the input data, analyze the collected data using rules, review tuning recommendations
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Self Development Positively Influencing Others
...des and sensory systems, building rapport, and responding appropriately to verbal attacks. In addition, the program details the process for empowering others. Learn To Identify steps to improve and encourage active listening skills. Identify the Satir modes and appropriate responses to the Satir modes. Use
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...des and sensory systems, building rapport, and responding appropriately to verbal attacks. In addition, the program details the process for empowering others. Learn To Identify steps to improve and encourage active listening skills. Identify the Satir modes and appropriate responses to the Satir modes. Use
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Career Development Professional Networking
...ut how to network effectively. If you handle this meeting appropriately, she will arrange for a meeting with Drew Canfield, the Vice-President of International Marketing, who is currently working in England. Unit 2: Seeking Career Guidance (0.5 - 1 hour) Differentiate between the necessary credentials for a mentor and a coach. Determine
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...ut how to network effectively. If you handle this meeting appropriately, she will arrange for a meeting with Drew Canfield, the Vice-President of International Marketing, who is currently working in England. Unit 2: Seeking Career Guidance (0.5 - 1 hour) Differentiate between the necessary credentials for a mentor and a coach. Determine
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Organizational Skills Managing Information
... effectiveness. Learn To Appropriately categorize and act on information received via paper, e-mail, and voice mail. Use innovative reading and note-taking techniques to improve information comprehension. Use association, personalization, and mnemonics to enhance information retention and recall.
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... effectiveness. Learn To Appropriately categorize and act on information received via paper, e-mail, and voice mail. Use innovative reading and note-taking techniques to improve information comprehension. Use association, personalization, and mnemonics to enhance information retention and recall.
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Interpersonal Communication Listening Skills
...lls you need to be a critical listener and how to respond appropriately to speakers. In this program, you will have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace. Learn To Identify the difference between
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...lls you need to be a critical listener and how to respond appropriately to speakers. In this program, you will have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace. Learn To Identify the difference between
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Interpersonal Communication Telephone Skills
... use professional telephone skills to address each caller appropriately. Unit 3: Inbound Calls (0.5 - 1 hour) Use screening methods. Create an effective voice mail greeting. Take accurate messages. Transfer calls effectively. Put a caller on hold correctly.
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... use professional telephone skills to address each caller appropriately. Unit 3: Inbound Calls (0.5 - 1 hour) Use screening methods. Create an effective voice mail greeting. Take accurate messages. Transfer calls effectively. Put a caller on hold correctly.
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Communicating w Difficult People Handling Difficult Co-Workers
...e workplace problems you experience with her, and respond appropriately to those conflicts. Unit 2: Coping with a Difficult Co-worker (0.5 - 1 hour) Apply the appropriate coping technique for each personality type. Identify options to diffuse a difficult situation. Utilize proper methods to avoid advanced conflict.
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...e workplace problems you experience with her, and respond appropriately to those conflicts. Unit 2: Coping with a Difficult Co-worker (0.5 - 1 hour) Apply the appropriate coping technique for each personality type. Identify options to diffuse a difficult situation. Utilize proper methods to avoid advanced conflict.
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Communicating w Difficult People Communicating with Your Manager
...a manager's angry outbursts. React appropriately to a manager's angry outbursts. Apply guidelines to earn a difficult manager's trust. Simulation Overview: In this simulation, you are Icon's Financial Analyst and will meet with Lance Helms, the Director of Finance. When Lance took vacation time the
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...a manager's angry outbursts. React appropriately to a manager's angry outbursts. Apply guidelines to earn a difficult manager's trust. Simulation Overview: In this simulation, you are Icon's Financial Analyst and will meet with Lance Helms, the Director of Finance. When Lance took vacation time the
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Organizational Communication Managing Communication
...or change. Apply strategies for innovation and change appropriately. Apply methods for managing stress. Use organizational communication to address organizational conflict. In a given situation, identify the appropriate form of communication. Audience Managers, employees, team leaders, or team members who need to learn how to communicate more effectively at work.
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...or change. Apply strategies for innovation and change appropriately. Apply methods for managing stress. Use organizational communication to address organizational conflict. In a given situation, identify the appropriate form of communication. Audience Managers, employees, team leaders, or team members who need to learn how to communicate more effectively at work.
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Excellence in Service Building a Customer Service Team
...lowing employment laws. Identify how to train employees appropriately to strengthen your customer service team. Motivate and reward your employees based on their individual preferences. Audience: Supervisors, team leaders, and managers who want to learn how to establish service standards and build a customer service team. Deployment: e-Learning Accreditation NASBA
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...lowing employment laws. Identify how to train employees appropriately to strengthen your customer service team. Motivate and reward your employees based on their individual preferences. Audience: Supervisors, team leaders, and managers who want to learn how to establish service standards and build a customer service team. Deployment: e-Learning Accreditation NASBA
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Interviewing Skills Conducting an Interview
...erly to ensure the best candidate is chosen and follow up appropriately with a candidate after a hiring decision has been made.
Learn To:
Follow the correct processes involved in conducting an interview.
Identify various methods for addressing difficult interviews and avoiding discrimination.
Identify how to manage bias and evaluate the candidate to make an effective hiring
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...erly to ensure the best candidate is chosen and follow up appropriately with a candidate after a hiring decision has been made.
Learn To:
Follow the correct processes involved in conducting an interview.
Identify various methods for addressing difficult interviews and avoiding discrimination.
Identify how to manage bias and evaluate the candidate to make an effective hiring
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Decision Making Problem Solving Problem Solving Fundamentals
...(0.5 - 1 hour) Focus on problems appropriately. Understand the different ways problems can be handled. Avoid inadequate responses to a problem. Recognize how poor problem solving affects an organization. Identify what questions to ask to develop a history of the problem.
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...(0.5 - 1 hour) Focus on problems appropriately. Understand the different ways problems can be handled. Avoid inadequate responses to a problem. Recognize how poor problem solving affects an organization. Identify what questions to ask to develop a history of the problem.
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Leadership Development Goal Setting
...elop effective goals. Adjust goals appropriately. Communicate assertively. Recognize how to gain support for goals. Reinforce positive behavior. Simulation Overview: In this simulation, you are meeting with the Branch and Operations Managers of the new West
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...elop effective goals. Adjust goals appropriately. Communicate assertively. Recognize how to gain support for goals. Reinforce positive behavior. Simulation Overview: In this simulation, you are meeting with the Branch and Operations Managers of the new West
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Leading the Way Learning to Lead
...respect your leadership, but if the meeting isn't handled appropriately, that could change. Unit 3 : The Situation (1 - 1.5 hours) Identify the distinctions between managers and leaders. Identify the situational factors that affect the behavior of leaders and followers. Identify useful power tactics.
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...respect your leadership, but if the meeting isn't handled appropriately, that could change. Unit 3 : The Situation (1 - 1.5 hours) Identify the distinctions between managers and leaders. Identify the situational factors that affect the behavior of leaders and followers. Identify useful power tactics.
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Strategic Decision Making Preparing to Make Decisions
...oyees in the upcoming months. Unit 2: Framing Decisions Appropriately (0.5 - 1 hour) Identify the problems decision frames can present. Identify the actions you can take to understand your decision frames. Identify the actions you can take to assess whether a decision frame is appropriate for a decision.
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...oyees in the upcoming months. Unit 2: Framing Decisions Appropriately (0.5 - 1 hour) Identify the problems decision frames can present. Identify the actions you can take to understand your decision frames. Identify the actions you can take to assess whether a decision frame is appropriate for a decision.
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Essentials of Management Succeeding as a New Manager
... from your employees. Respond appropriately to individuals who question your authority. Follow six guidelines that will help you communicate with your employees. Audience Individuals who want to learn how to effectively transition into their role as a new manager. Deployment Options e-Learning Accreditation NASBA credits:
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... from your employees. Respond appropriately to individuals who question your authority. Follow six guidelines that will help you communicate with your employees. Audience Individuals who want to learn how to effectively transition into their role as a new manager. Deployment Options e-Learning Accreditation NASBA credits:
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Managing the Expert Developing a Successful Environment
...ppropriate incentive program. Appropriately manage renegade creativity. Identify barriers to expert creativity. Audience The target audience for this series is managers, directors, and project leaders. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options
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...ppropriate incentive program. Appropriately manage renegade creativity. Identify barriers to expert creativity. Audience The target audience for this series is managers, directors, and project leaders. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options
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Negotiating The Negotiation Process
Negotiating: The Negotiation Process offers the student a process and guidelines to follow to conduct a successful negotiation, as well as guidelines to facilitate communication during a negotiation. This program addresses the types of questions a person should ask during a negotiation and how to respond to questions posed by the other party. In addition, this program discusses the different
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Negotiating: The Negotiation Process offers the student a process and guidelines to follow to conduct a successful negotiation, as well as guidelines to facilitate communication during a negotiation. This program addresses the types of questions a person should ask during a negotiation and how to respond to questions posed by the other party. In addition, this program discusses the different
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HIPPA Security Awareness Part 1 Intro for End Users
... It teaches the safeguards that staff need to be aware to appropriately secure all electronic Protected Health Information (PHI). Learn To To identify the aims of the HIPAA Security Rule. To identify the main elements of HIPAA administrative simplification. To match the design objectives of the HIPAA
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... It teaches the safeguards that staff need to be aware to appropriately secure all electronic Protected Health Information (PHI). Learn To To identify the aims of the HIPAA Security Rule. To identify the main elements of HIPAA administrative simplification. To match the design objectives of the HIPAA
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Team Participation Team Communication
... Distinguish between, and select appropriately from, the different types of verbal communication. Use positive nonverbal communication. Listen actively and respond appropriately to team members' comments and questions. Effectively handle team members' responses to their ideas. Audience
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... Distinguish between, and select appropriately from, the different types of verbal communication. Use positive nonverbal communication. Listen actively and respond appropriately to team members' comments and questions. Effectively handle team members' responses to their ideas. Audience
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Team Participation Resolving Conflict in Teams
... ideas. Recognize-and respond appropriately-to their own and others' reaction to conflict. Audience Managers and employees who want to learn how to resolve conflict in teams. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours
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... ideas. Recognize-and respond appropriately-to their own and others' reaction to conflict. Audience Managers and employees who want to learn how to resolve conflict in teams. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours
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Team Participation Decision Making in Teams
...t thinking independently. Act appropriately to influence biased team members. Rate team options against predetermined criteria. Identify and avoid attitudes and behaviors that defeat consensus. Audience Managers and employees who want to learn how to make effective team decisions. Deployment Options
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...t thinking independently. Act appropriately to influence biased team members. Rate team options against predetermined criteria. Identify and avoid attitudes and behaviors that defeat consensus. Audience Managers and employees who want to learn how to make effective team decisions. Deployment Options
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Virtual Team Mgmt Coaching Virtual Team Members
... conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the process for managing a team member's career development. Learn To Identify four actions that can enhance the communication process among virtual team
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... conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the process for managing a team member's career development. Learn To Identify four actions that can enhance the communication process among virtual team
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Achieving Success Without Authority Focusing on Results
... goals. Employees must harvest their influence and use it appropriately to their advantage. Learn To Identify guidelines to create a positive mental attitude. Identify steps to achieve a desired outcome when dealing with people. Identify reasons for aligning goals with values.
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... goals. Employees must harvest their influence and use it appropriately to their advantage. Learn To Identify guidelines to create a positive mental attitude. Identify steps to achieve a desired outcome when dealing with people. Identify reasons for aligning goals with values.
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Business Etiquette Business Functions Travel
...to dine with proper manners and use formal table settings appropriately. In addition, the program teaches the learner how to be a courteous traveler and prepare for international business trips. Learn To Match the types of cocktail functions with the characteristics that describe them. Identify guidelines you should follow at trade shows and conventions. Identify actions for
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...to dine with proper manners and use formal table settings appropriately. In addition, the program teaches the learner how to be a courteous traveler and prepare for international business trips. Learn To Match the types of cocktail functions with the characteristics that describe them. Identify guidelines you should follow at trade shows and conventions. Identify actions for
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Executive Level Leadership Leadership Communication
... In a given situation, use communication networks appropriately. Identify five strategies to gain information. Identify qualities that should be assessed when testing information. Apply criteria to test the quality of given information. Simulation Overview: You are Icon's
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... In a given situation, use communication networks appropriately. Identify five strategies to gain information. Identify qualities that should be assessed when testing information. Apply criteria to test the quality of given information. Simulation Overview: You are Icon's
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Mentoring Developing Your Mentoring Skills
...ze mentees' learning potential, and how to manage mentees appropriately. Learn To Select the four styles of mentoring you should avoid. Follow the steps for choosing a mentee. Avoid inappropriate mentoring behavior. Match the learning styles to their descriptions.
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...ze mentees' learning potential, and how to manage mentees appropriately. Learn To Select the four styles of mentoring you should avoid. Follow the steps for choosing a mentee. Avoid inappropriate mentoring behavior. Match the learning styles to their descriptions.
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Scoping the Six Sigma Project
...x Sigma projects need to be selected mindfully and scoped appropriately. Yet, without known solutions, identifying projects that will truly impact customer service while also improving the bottom line can be challenging. When pressure mounts, it's tempting to act too quickly and possibly solve the wrong problem. In this course, you'll learn what a Six Sigma team should focus on, and more
more...
...x Sigma projects need to be selected mindfully and scoped appropriately. Yet, without known solutions, identifying projects that will truly impact customer service while also improving the bottom line can be challenging. When pressure mounts, it's tempting to act too quickly and possibly solve the wrong problem. In this course, you'll learn what a Six Sigma team should focus on, and more
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Virtual Team Management - Coaching Virtual Team Members
In "Virtual Team Management: Coaching Virtual Team Members," you will learn how to use coaching techniques to improve your virtual team members' performance, such as how to prevent and resolve conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the
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In "Virtual Team Management: Coaching Virtual Team Members," you will learn how to use coaching techniques to improve your virtual team members' performance, such as how to prevent and resolve conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the
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Making Telephone Calls Count
...g into each customer's communication style and responding appropriately, you'll make stronger connections and build better rapport. In today's automated world, sometimes, just the act of getting a human being on the other end of the telephone can be quite a challenge. While automated voice attendants can be annoying, so is getting a person on the other end completely devoid of personality and
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...g into each customer's communication style and responding appropriately, you'll make stronger connections and build better rapport. In today's automated world, sometimes, just the act of getting a human being on the other end of the telephone can be quite a challenge. While automated voice attendants can be annoying, so is getting a person on the other end completely devoid of personality and
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From Medical Survival Consultants
Security and Workplace Violence
More assaults occur in the healthcare and social service industries than in any other! In this lesson, you will learn why the healthcare environment is prone to workplace violence, how to recognize violent behavior and the steps you can take to prevent it. You will also learn how to appropriately handle a violent event, and what to do after an incident takes place.
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AIDS in the Workplace
HIV and AIDS present serious risks for medical personnel. In this lesson you will learn the facts and myths about HIV, ways to manage the risk of infection, fair employment practices related to HIV-infected employees, and how to appropriately interact with patients and coworkers with HIV and AIDS.
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Chlorine Safety
In this online program we will go over the physical hazards of chlorine as well as the health hazards of chlorine exposure. We will cover how to protect against chlorine hazards with exposure controls and how to respond appropriately if there is a chlorine spill or release.
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In this online program we will go over the physical hazards of chlorine as well as the health hazards of chlorine exposure. We will cover how to protect against chlorine hazards with exposure controls and how to respond appropriately if there is a chlorine spill or release.
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From Software Training Academy, Inc
Java Programming Rev 6 0
...ption handling into Java methods, and use the logging API appropriately.
Understand the structure of streams in Java, and learn how to use streams to manage file I/O.
Learn how to use Java Serialization to internalize and externalize potentially complex graphs of objects.
Build unit tests for Java classes using JUnit.
Course Duration: 5 days
Prerequisites: No prior Java experience is
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...ption handling into Java methods, and use the logging API appropriately.
Understand the structure of streams in Java, and learn how to use streams to manage file I/O.
Learn how to use Java Serialization to internalize and externalize potentially complex graphs of objects.
Build unit tests for Java classes using JUnit.
Course Duration: 5 days
Prerequisites: No prior Java experience is
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Java Programming Rev 5 0 Java 5 0
...ption handling into Java methods, and use the logging API appropriately.
Understand the structure of streams in Java, and learn how to use streams to manage file I/O.
Learn how to use Java Serialization to internalize and externalize potentially complex graphs of objects.
Build unit tests for Java classes using JUnit.
Course Duration: 5 days
Prerequisites: No prior Java experience
more...
...ption handling into Java methods, and use the logging API appropriately.
Understand the structure of streams in Java, and learn how to use streams to manage file I/O.
Learn how to use Java Serialization to internalize and externalize potentially complex graphs of objects.
Build unit tests for Java classes using JUnit.
Course Duration: 5 days
Prerequisites: No prior Java experience
more...
From Serebra Learning Corporation
Progressing through the Complex Sale
High-value purchases impact across the whole organization. So it's not surprising that these buying decisions are made by those at the top. But getting to these decision-makers isn't easy, which is why selling at an executive level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at supplying those resources. Salespeople who are
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High-value purchases impact across the whole organization. So it's not surprising that these buying decisions are made by those at the top. But getting to these decision-makers isn't easy, which is why selling at an executive level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at supplying those resources. Salespeople who are
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Professional Skills for Customer Service Agents
As a customer service agent (CSA), the focus of your job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering
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As a customer service agent (CSA), the focus of your job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering
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Using Surveys to Measure Customer Satisfaction
...ates on the techniques required to do this accurately and appropriately with the resources available to you. The first lesson explains why it's imperative that you have firm objectives for the survey in mind before you embark on a project to measure customer satisfaction, whether this is being conducted in-house or by outside consultants. Not only must you measure the Customer service managers,
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...ates on the techniques required to do this accurately and appropriately with the resources available to you. The first lesson explains why it's imperative that you have firm objectives for the survey in mind before you embark on a project to measure customer satisfaction, whether this is being conducted in-house or by outside consultants. Not only must you measure the Customer service managers,
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Bridge The Expectations Gap
You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how
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You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how
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Consulting with the Internal Client Simulation
Internal consultants have become more and more prevalent in the business world today. Rather than hiring an outside firm, many companies are building their own internal consulting units. These units are faster, cheaper, and more connected to the projects they manage. Internal consultants within these units must have strong communication, research, diagnostic, and presentation skills. In this
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Internal consultants have become more and more prevalent in the business world today. Rather than hiring an outside firm, many companies are building their own internal consulting units. These units are faster, cheaper, and more connected to the projects they manage. Internal consultants within these units must have strong communication, research, diagnostic, and presentation skills. In this
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A Workable Solution for Internal Clients
One of the many challenges of working as an internal consultant is that of "making things happen." But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You
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One of the many challenges of working as an internal consultant is that of "making things happen." But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You
more...
Making Telephone Calls Count
Whether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer
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Whether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer
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Moving Past Conflict Handle Conflict Rationally
Moving Past Conflict: Handle Conflict Rationally, is the first of eleven courses in this curriculum. After the completion of this course you will be able to recognize the importance of conflict and of aiming for a win-win deal, recognize barriers to rational win-win negotiations, classify reactions to conflict and assess techniques for overcoming roadblocks to rational negotiation. The Negotiation
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Moving Past Conflict: Handle Conflict Rationally, is the first of eleven courses in this curriculum. After the completion of this course you will be able to recognize the importance of conflict and of aiming for a win-win deal, recognize barriers to rational win-win negotiations, classify reactions to conflict and assess techniques for overcoming roadblocks to rational negotiation. The Negotiation
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Moving Past Conflict Negotiate for Resolution
Moving Past Conflict: Negotiate for Resolution, is the second of eleven courses in this curriculum. After the completion of this course you will be able to recognize the importance and nature of negotiation, sequence the stages in the negotiation game and identify the rules for negotiating with a variety of players. The Negotiation Strategies curriculum helps today's busy professional identify and
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Moving Past Conflict: Negotiate for Resolution, is the second of eleven courses in this curriculum. After the completion of this course you will be able to recognize the importance and nature of negotiation, sequence the stages in the negotiation game and identify the rules for negotiating with a variety of players. The Negotiation Strategies curriculum helps today's busy professional identify and
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Preparing to Negotiate Know Your Game Position
Preparing to Negotiate: Know Your Game Position, is the third of eleven courses in this curriculum. After the completion of this course you will be able to identify the stages in clarifying goals, identify the importance of flexibility and underlying interests, assess your position by posing questions and perform a step-by-step analysis of your position. The Negotiation Strategies curriculum helps
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Preparing to Negotiate: Know Your Game Position, is the third of eleven courses in this curriculum. After the completion of this course you will be able to identify the stages in clarifying goals, identify the importance of flexibility and underlying interests, assess your position by posing questions and perform a step-by-step analysis of your position. The Negotiation Strategies curriculum helps
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Preparing to Negotiate Know the Opposing Position
Preparing to Negotiate: Know the Opposing Position, is the fourth of eleven courses in this curriculum. After the completion of this course you will be able to assess your opponents before a negotiation and identify what to research to achieve a desired outcome from a negotiation. The Negotiation Strategies curriculum helps today's busy professional identify and implement proven methods for moving
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Preparing to Negotiate: Know the Opposing Position, is the fourth of eleven courses in this curriculum. After the completion of this course you will be able to assess your opponents before a negotiation and identify what to research to achieve a desired outcome from a negotiation. The Negotiation Strategies curriculum helps today's busy professional identify and implement proven methods for moving
more...
Preparing to Negotiate Size Up the Playing Field
Preparing to Negotiate: Size Up the Playing Field, is the fifth of eleven courses in this curriculum. After the completion of this course you will be able to list situational power factors that can be used to influence a negotiation, identify tactics to control situational power factors, recognize that location and agenda are strong situational power factors and identify relationship factors that
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Preparing to Negotiate: Size Up the Playing Field, is the fifth of eleven courses in this curriculum. After the completion of this course you will be able to list situational power factors that can be used to influence a negotiation, identify tactics to control situational power factors, recognize that location and agenda are strong situational power factors and identify relationship factors that
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Selecting Your Strategy Choose Your Game Plan
Selecting Your Strategy: Choose Your Game Plan, is the sixth of eleven courses in this curriculum. After the completion of this course you will be able to determine if you are ready to choose a negotiation game, choose a game by comparing the importance of the desired outcome with the importance of the relationship and assess advanced selection criteria to select a negotiation game. The
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Selecting Your Strategy: Choose Your Game Plan, is the sixth of eleven courses in this curriculum. After the completion of this course you will be able to determine if you are ready to choose a negotiation game, choose a game by comparing the importance of the desired outcome with the importance of the relationship and assess advanced selection criteria to select a negotiation game. The
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Selecting Your Strategy Compete to Win
Selecting Your Strategy: Compete to Win, is the seventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of the competitive game, identify your preparatory steps for a competitive negotiation, identify the guidelines for controlling concessions and commitments and select competitive tactics to improve the
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Selecting Your Strategy: Compete to Win, is the seventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of the competitive game, identify your preparatory steps for a competitive negotiation, identify the guidelines for controlling concessions and commitments and select competitive tactics to improve the
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Selecting Your Strategy Collaborate for Solutions
Selecting Your Strategy: Collaborate for Solutions, is the eighth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages of the collaborative game, identify the keys and obstacles to a good collaborative negotiation, identify the four major steps in carrying out a collaborative negotiation and identify tactics to help a collaborative
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Selecting Your Strategy: Collaborate for Solutions, is the eighth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages of the collaborative game, identify the keys and obstacles to a good collaborative negotiation, identify the four major steps in carrying out a collaborative negotiation and identify tactics to help a collaborative
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Selecting Your Strategy Compromise to Move Forward
Selecting Your Strategy: Compromise to Move Forward, is the ninth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of the compromise game, identify compromise tactics to achieve a satisfactory outcome, avoid compromise traps and pitfalls that can lead to an unsatisfactory outcome and recognize how to
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Selecting Your Strategy: Compromise to Move Forward, is the ninth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of the compromise game, identify compromise tactics to achieve a satisfactory outcome, avoid compromise traps and pitfalls that can lead to an unsatisfactory outcome and recognize how to
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Selecting Your Strategy Choosing Not to Negotiate
Selecting Your Strategy: Choosing Not to Negotiate, is the tenth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of the accommodating game, identify the advantages and disadvantages of the avoiding game and identify avoiding game tactics. The Negotiation Strategies curriculum helps today's busy professional
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Selecting Your Strategy: Choosing Not to Negotiate, is the tenth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of the accommodating game, identify the advantages and disadvantages of the avoiding game and identify avoiding game tactics. The Negotiation Strategies curriculum helps today's busy professional
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Selecting Your Strategy Legal and Ethical Concerns
Selecting Your Strategy: Legal and Ethical Concerns, is the last of eleven courses in this curriculum. After the completion of this course you will be able to identify legal constraints to consider while negotiating, recognize how ethical standards vary between individuals and analyze unethical tactics to defuse improper behavior. The Negotiation Strategies curriculum helps today's busy
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Selecting Your Strategy: Legal and Ethical Concerns, is the last of eleven courses in this curriculum. After the completion of this course you will be able to identify legal constraints to consider while negotiating, recognize how ethical standards vary between individuals and analyze unethical tactics to defuse improper behavior. The Negotiation Strategies curriculum helps today's busy
more...
Presenting to Succeed
There are a number of basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a
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There are a number of basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a
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Presentation Resources Available to You
... to be able to use PowerPoint and other software packages appropriately, with a clear idea of what they can do. Some presenters are afraid of questions from the audience because they seem to represent a loss of control. This course shows you that questions are positive opportunities to be grasped eagerly: they are a way of deepening your communication with the audience. But there are techniques
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... to be able to use PowerPoint and other software packages appropriately, with a clear idea of what they can do. Some presenters are afraid of questions from the audience because they seem to represent a loss of control. This course shows you that questions are positive opportunities to be grasped eagerly: they are a way of deepening your communication with the audience. But there are techniques
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Getting Results through Communication
When you want something done, you have to either do it yourself or see to it that someone else does it. As adept as you may be at multi-tasking, there will be times when you'll need a colleague's help or buy-in to perform a task. But how can you effectively achieve results without any formal authority within the organization? Communication is the answer. Through the effective use of the various
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When you want something done, you have to either do it yourself or see to it that someone else does it. As adept as you may be at multi-tasking, there will be times when you'll need a colleague's help or buy-in to perform a task. But how can you effectively achieve results without any formal authority within the organization? Communication is the answer. Through the effective use of the various
more...
Improving Your Cross-cultural Communications
Picture the scene. You've been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation? Thankfully, there are things you can do to improve your cross-cultural
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Picture the scene. You've been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation? Thankfully, there are things you can do to improve your cross-cultural
more...
Managing Anger in the Workplace Simulation
Like most people, you have probably become angry at work. A disagreement with a coworker or manager could make you lose your temper and voice your anger, but is this really a good idea? What will your coworkers or manager think of your outburst? While confronting anger in the workplace is inevitable, it's important to minimize your angry thoughts, emotions and behaviors, and channel your energy
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Like most people, you have probably become angry at work. A disagreement with a coworker or manager could make you lose your temper and voice your anger, but is this really a good idea? What will your coworkers or manager think of your outburst? While confronting anger in the workplace is inevitable, it's important to minimize your angry thoughts, emotions and behaviors, and channel your energy
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Managing the Expert Developing a Successful Environment
Managing the Expert: Developing a Successful Environment explains management strategies, incentive programs, and the challenges of maximizing experts' creative potential. It identifies the processes for designing and implementing expert-appropriate incentive programs, managing renegade creativity, and managing barriers to expert creativity. The target audience for this series is managers,
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Managing the Expert: Developing a Successful Environment explains management strategies, incentive programs, and the challenges of maximizing experts' creative potential. It identifies the processes for designing and implementing expert-appropriate incentive programs, managing renegade creativity, and managing barriers to expert creativity. The target audience for this series is managers,
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Models for Managing Technical Professionals
Because technical professionals set a high value on autonomy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of
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Because technical professionals set a high value on autonomy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of
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Communication Skills for Successful Management
Effective communication is a crucial component of your success as a manager. As a technical professional, you developed various communication skills that helped you to succeed. But, as a manager, you will need additional communication skills to be effective. This course will examine various aspects of successful communication strategies and skills. You will analyze the strategies of nonverbal
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Effective communication is a crucial component of your success as a manager. As a technical professional, you developed various communication skills that helped you to succeed. But, as a manager, you will need additional communication skills to be effective. This course will examine various aspects of successful communication strategies and skills. You will analyze the strategies of nonverbal
more...
Lead and Communicate Effectively as a New Manager
Employees want decisive leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very
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Employees want decisive leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very
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Moving into Management Simulation
...le accepting your promotion, and you will need to respond appropriately to their negative reactions. This will involve confronting and overcoming their concerns and behaviors. You will also need to resolve conflict between team members. As a new manager, you will need to resist the temptation to continue doing your old job. When Sonya assigns your team to handle the launch of your company's
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...le accepting your promotion, and you will need to respond appropriately to their negative reactions. This will involve confronting and overcoming their concerns and behaviors. You will also need to resolve conflict between team members. As a new manager, you will need to resist the temptation to continue doing your old job. When Sonya assigns your team to handle the launch of your company's
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Managing in a Global Business Environment
... In order to survive, managers need to be able to respond appropriately, not just for today, but for the organization's future success. This means they must plan, organize, direct, and control resources across time, distance, and cultures. Furthermore, in this ever-changing environment the manager must now attract, retain, and promote a diverse workforce. This course seeks to provide a
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... In order to survive, managers need to be able to respond appropriately, not just for today, but for the organization's future success. This means they must plan, organize, direct, and control resources across time, distance, and cultures. Furthermore, in this ever-changing environment the manager must now attract, retain, and promote a diverse workforce. This course seeks to provide a
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Successful Coaching Relationships
Coaching is a set of practical skills and a style of relating that develop the potential of both the individual being coached and the coach. For this development to take place, there must be a working relationship between a coach and a willing coachee, a relationship based on mutual trust, respect, commitment and confidentiality. Within this collaborative framework, the coach uses a repertoire of
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Coaching is a set of practical skills and a style of relating that develop the potential of both the individual being coached and the coach. For this development to take place, there must be a working relationship between a coach and a willing coachee, a relationship based on mutual trust, respect, commitment and confidentiality. Within this collaborative framework, the coach uses a repertoire of
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Coaching Skills
At its simplest, a coaching session is a conversation, a dialog between coach and coachee, and so all coaching interventions depend totally on communication. Within that simplicity however, are layers of subtle interaction, which a coachee needs to be aware of, alert to what both "sides" of the conversation are actually communicating--verbally, visually, and vocally. The first requirement for a
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At its simplest, a coaching session is a conversation, a dialog between coach and coachee, and so all coaching interventions depend totally on communication. Within that simplicity however, are layers of subtle interaction, which a coachee needs to be aware of, alert to what both "sides" of the conversation are actually communicating--verbally, visually, and vocally. The first requirement for a
more...
PrimeDiversity Awareness Begin Your Diversity Journey
This course provides tools to assist the learner in taking responsibility for strengthening diversity awareness. Strategies for responding appropriately to individuals with a different value system are presented, as are a multitude of other activities to foster an environment of mutual appreciation and respect. Professionals who want to work more effectively with colleagues whose backgrounds,
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This course provides tools to assist the learner in taking responsibility for strengthening diversity awareness. Strategies for responding appropriately to individuals with a different value system are presented, as are a multitude of other activities to foster an environment of mutual appreciation and respect. Professionals who want to work more effectively with colleagues whose backgrounds,
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Hiring Considerations
Recruitment is a complex and important activity for a manager. Effective hiring requires effective preparation. The recruitment process must be fair and safe, and there is plenty of legislation to trip up the unwary manager. Getting any part of this wrong is expensive, time consuming, and damaging to the good name of the company. This course will give you a brief overview of the major employment
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Recruitment is a complex and important activity for a manager. Effective hiring requires effective preparation. The recruitment process must be fair and safe, and there is plenty of legislation to trip up the unwary manager. Getting any part of this wrong is expensive, time consuming, and damaging to the good name of the company. This course will give you a brief overview of the major employment
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Effective Interviewing
The employment interview is at the heart of the recruitment process for most organizations, and successful interviews don't just happen. They are the result of careful planning and preparation. Interviews are time consuming, and although you will not want to skimp on them, you have to use the available time as efficiently as possible. This course shows you how to screen and manage the interview
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The employment interview is at the heart of the recruitment process for most organizations, and successful interviews don't just happen. They are the result of careful planning and preparation. Interviews are time consuming, and although you will not want to skimp on them, you have to use the available time as efficiently as possible. This course shows you how to screen and manage the interview
more...
Scoping the Six Sigma Project
...x Sigma projects need to be selected mindfully and scoped appropriately. Yet, without known solutions, identifying projects that will truly impact customer service while also improving the bottom line can be challenging. When pressure mounts, it's tempting to act too quickly and possibly solve the wrong problem. In this course, you'll learn what a Six Sigma team should focus on, and more
more...
...x Sigma projects need to be selected mindfully and scoped appropriately. Yet, without known solutions, identifying projects that will truly impact customer service while also improving the bottom line can be challenging. When pressure mounts, it's tempting to act too quickly and possibly solve the wrong problem. In this course, you'll learn what a Six Sigma team should focus on, and more
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Lean Logic
Suppose a friend told you that it was more efficient to put on your shoes before your pants when getting dressed. What is the logic behind taking an action that seems so counterintuitive? You probably wouldn't implement this new methodology without a thorough explanation of its origin and logic, right? Some of the lean manufacturing suggestions may also strike you as counterintuitive. That's
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Suppose a friend told you that it was more efficient to put on your shoes before your pants when getting dressed. What is the logic behind taking an action that seems so counterintuitive? You probably wouldn't implement this new methodology without a thorough explanation of its origin and logic, right? Some of the lean manufacturing suggestions may also strike you as counterintuitive. That's
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Lean Strategies
You may have all the proper ingredients, but that doesn't necessarily mean that you can make the ultimate dish, especially if you are creating it for the first time. Adding the right amount of each ingredient in the proper sequence with specific techniques improves your chances for success. An understanding of lean manufacturing principles and techniques will give you the ingredients you need for
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You may have all the proper ingredients, but that doesn't necessarily mean that you can make the ultimate dish, especially if you are creating it for the first time. Adding the right amount of each ingredient in the proper sequence with specific techniques improves your chances for success. An understanding of lean manufacturing principles and techniques will give you the ingredients you need for
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ANSI C Programming Flow Control
To describe advanced flow-control statements Programmers and software developers new to ANSI C
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To describe advanced flow-control statements Programmers and software developers new to ANSI C
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Oracle Application Server 10g DAS and SSO
To demonstrate how to manage users and groups with Delegated Administration Service (DAS) and administer the Single Sign-On feature of OracleAS DBAs, developers, and other IT professionals planning to take Oracle Application Server 10g certification examinations; anyone interested in the technical aspects of Oracle Application Server 10g
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To demonstrate how to manage users and groups with Delegated Administration Service (DAS) and administer the Single Sign-On feature of OracleAS DBAs, developers, and other IT professionals planning to take Oracle Application Server 10g certification examinations; anyone interested in the technical aspects of Oracle Application Server 10g
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First Aid--Basic
First aid is the immediate care for victims of injuries or sudden illness, before professional medical treatment is available. It not only involves the victim's physical condition and emotional state, but the entire emergency situation. This one-hour training course will focus on how to use a systematic approach to evaluate an emergency situation and respond to basic first aid situations prior
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First aid is the immediate care for victims of injuries or sudden illness, before professional medical treatment is available. It not only involves the victim's physical condition and emotional state, but the entire emergency situation. This one-hour training course will focus on how to use a systematic approach to evaluate an emergency situation and respond to basic first aid situations prior
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First Aid--Medical Emergencies
Medical emergencies can occur at anytime but may be hidden because of injuries suffered in an accident, or an accident may trigger a medical emergency such as a heart attack, stroke, or seizure. This one-hour training will focus on the signs and symptoms of specific medical emergencies and their treatment. Being trained in first aid could mean the difference between life and death. Note: This
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Medical emergencies can occur at anytime but may be hidden because of injuries suffered in an accident, or an accident may trigger a medical emergency such as a heart attack, stroke, or seizure. This one-hour training will focus on the signs and symptoms of specific medical emergencies and their treatment. Being trained in first aid could mean the difference between life and death. Note: This
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Working with Data and Presentation in Access 2003
To use PivotTables, PivotCharts, and other applications to present and handle database data Anyone wishing to become familiar with Microsoft Access 2003 at an advanced level; students seeking to obtain Microsoft Office Specialist certification in the use of Microsoft Access 2003
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To use PivotTables, PivotCharts, and other applications to present and handle database data Anyone wishing to become familiar with Microsoft Access 2003 at an advanced level; students seeking to obtain Microsoft Office Specialist certification in the use of Microsoft Access 2003
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Recognising Stress Series: The Effects of Stress
People are working under more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. A little pressure can help us perform, to achieve our goals. But too much pressure and the cracks begin to show: we suffer stress, performance falls; we become, literally, sick of work. Stress can manifest itself in a wide variety of different symptoms -
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People are working under more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. A little pressure can help us perform, to achieve our goals. But too much pressure and the cracks begin to show: we suffer stress, performance falls; we become, literally, sick of work. Stress can manifest itself in a wide variety of different symptoms -
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J2EE Connectivity Part 4: EJB Architecture, Session Beans, and Security
This course teaches about the design and development of Enterprise Java Beans. It differentiates between the two different kinds of beans, session and entity beans, and explains their purpose. It also explains how to create the different kinds of session beans, how to use session beans appropriately, and how to work with the EJB Security Model.
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This course teaches about the design and development of Enterprise Java Beans. It differentiates between the two different kinds of beans, session and entity beans, and explains their purpose. It also explains how to create the different kinds of session beans, how to use session beans appropriately, and how to work with the EJB Security Model.
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Organizational Communication Managing Communication
Organizational Communication: Managing Communication is designed to help students understand innovation and change, how environmental context affects communication, and how power and politics affect an organization. The program gives students guidelines for managing change, stress, conflict, and for empowering individuals. By applying the guidelines, students will be able to communicate
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Organizational Communication: Managing Communication is designed to help students understand innovation and change, how environmental context affects communication, and how power and politics affect an organization. The program gives students guidelines for managing change, stress, conflict, and for empowering individuals. By applying the guidelines, students will be able to communicate
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Virtual Team Management Coaching Virtual Team Members
In Virtual Team Management: Coaching Virtual Team Members, you will learn how to use coaching techniques to improve your virtual team members' performance, such as how to prevent and resolve conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the
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In Virtual Team Management: Coaching Virtual Team Members, you will learn how to use coaching techniques to improve your virtual team members' performance, such as how to prevent and resolve conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the
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Creating Reports Charts Macros with Access 2002
The Creating Reports, Charts, & Macros with Access 2002 WBT is the third course of the Office XP: Access 2002 curriculum. This course familiarizes users with report and chart creation in Access 2002. The course also details the process of modifying the existing report and chart designs, and creating various types of handouts for them. Additionally, the course guides the users to use Access as a
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The Creating Reports, Charts, & Macros with Access 2002 WBT is the third course of the Office XP: Access 2002 curriculum. This course familiarizes users with report and chart creation in Access 2002. The course also details the process of modifying the existing report and chart designs, and creating various types of handouts for them. Additionally, the course guides the users to use Access as a
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Oracle8i Performance Tuning: Optimizing Sorts and Minimizing Contention
This course is the third in a three-part Oracle8i Performance Tuning series. This interactive course introduces the participants improving performance for sort operations. The student will be able to identify the SQL operations that require sorts ensure that sorting is done in memory where possible use direct writes for large sorts and allocate temporary space appropriately. The student will use
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This course is the third in a three-part Oracle8i Performance Tuning series. This interactive course introduces the participants improving performance for sort operations. The student will be able to identify the SQL operations that require sorts ensure that sorting is done in memory where possible use direct writes for large sorts and allocate temporary space appropriately. The student will use
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Oracle8 Performance Tuning: Optimizing Sorts and Minimizing Contention
This course is the third in a three-part Oracle8 Performance Tuning series. This course introduces the participants improving performance for sort operations. The student will be able to identify the SQL operations that require sorts ensure that sorting is done in memory where possible use direct writes for large sorts and allocate temporary space appropriately. The student will use Oracle tools
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This course is the third in a three-part Oracle8 Performance Tuning series. This course introduces the participants improving performance for sort operations. The student will be able to identify the SQL operations that require sorts ensure that sorting is done in memory where possible use direct writes for large sorts and allocate temporary space appropriately. The student will use Oracle tools
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Interviewing Skills: Conducting an Interview
In Interviewing Skills: Conducting an Interview participants are provided with step-by-step guidance for interviewing candidates researching their references evaluating candidates and choosing among them objectively and appropriately following up with both the chosen candidate as well as those not offered the position. Participants also learn how to handle difficult candidates.
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In Interviewing Skills: Conducting an Interview participants are provided with step-by-step guidance for interviewing candidates researching their references evaluating candidates and choosing among them objectively and appropriately following up with both the chosen candidate as well as those not offered the position. Participants also learn how to handle difficult candidates.
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Self Development: Positively Influencing Others
Self-Development: Positively Influencing Others offers the student an overview of the information required to influence others through nonverbal communication and language and covers how to use influence to empower people. The program details how the student can enhance his or her level of influence by listening actively understanding Satir modes and sensory systems building rapport and
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Self-Development: Positively Influencing Others offers the student an overview of the information required to influence others through nonverbal communication and language and covers how to use influence to empower people. The program details how the student can enhance his or her level of influence by listening actively understanding Satir modes and sensory systems building rapport and
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Achieving Success Without Authority: Focusing on Results
Achieving Success Without Authority 1: Focusing on Results emphasizes the importance as well as the actions necessary to stay focused on achieving results. Each employee within an organization must maintain focus on achieving results and the importance it has to the organization. Employees must understand that even without authority they still have influence to the success of company goals.
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Achieving Success Without Authority 1: Focusing on Results emphasizes the importance as well as the actions necessary to stay focused on achieving results. Each employee within an organization must maintain focus on achieving results and the importance it has to the organization. Employees must understand that even without authority they still have influence to the success of company goals.
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Interpersonal Communication: Listening Skills
Interpersonal Communication: Listening Skills teaches you how to develop the skills you need to be a critical listener and how to respond appropriately to speakers. In this program you will have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace.
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Interpersonal Communication: Listening Skills teaches you how to develop the skills you need to be a critical listener and how to respond appropriately to speakers. In this program you will have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace.
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Business Etiquette: Business Functions and Travel
Business Etiquette: Business Functions and Travel offers the student an overview of etiquette guidelines for business functions and meals. The program details how to dine with proper manners and use formal table settings appropriately. In addition the program teaches the learner how to be a courteous traveler and prepare for international business trips.
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Business Etiquette: Business Functions and Travel offers the student an overview of etiquette guidelines for business functions and meals. The program details how to dine with proper manners and use formal table settings appropriately. In addition the program teaches the learner how to be a courteous traveler and prepare for international business trips.
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Mentoring: Developing Your Mentoring Skills
Mentoring: Developing Your Mentoring Skills offers the student an overview of a mentor's job and competencies how to develop strong mentoring relationships and how to mentor effectively. The program covers steps for choosing mentees elements that make mentoring work and behaviors mentors should avoid. It also covers learning styles how to maximize mentees' learning potential and how to manage
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Mentoring: Developing Your Mentoring Skills offers the student an overview of a mentor's job and competencies how to develop strong mentoring relationships and how to mentor effectively. The program covers steps for choosing mentees elements that make mentoring work and behaviors mentors should avoid. It also covers learning styles how to maximize mentees' learning potential and how to manage
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From Global Innovative Campus
How to Read a Nonprofit Financial Statement
...appropriately interpret the major financial accounting statements that are used by nonprofit organizations. Ideally, you will gain an understanding of the types of financial statements that are used by nonprofit organizations, and how they differ from for-profit financial reporting. Also, you should gain an appreciation of both the power and limitations of accounting information in assessing
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From THOMAS HOUSTON associates, inc
Form I-9 Compliance Training
...oll your organization to the E-Verify System, and how to appropriately handle certain outcomes that result from using the E-Verify system to remain in compliance with the law.
a Gain a full understanding of how to accurately complete Form 1-9, what are the acceptable documents and their exceptions, and when is re-verification required.
a Gain an understanding of the violations and
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...oll your organization to the E-Verify System, and how to appropriately handle certain outcomes that result from using the E-Verify system to remain in compliance with the law.
a Gain a full understanding of how to accurately complete Form 1-9, what are the acceptable documents and their exceptions, and when is re-verification required.
a Gain an understanding of the violations and
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From Treeline Training, Inc.
Emotional Intelligence
...e empathy for others, express their feelings directly but appropriately, and have a capacity for developing meaningful relationships. All of these traits are very important aspects of a collaborative, high achieving workplace. This program offers you techniques to increase and develop your emotional intelligence. It guides you through proven methods to apply emotional intelligence in the
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From JED New Media inc.
French Expressions in the English Language
Synopsis
Can you improve your English communications by learning French? Certainly! Discover the proper usage, pronunciation, and meaning of French words and phrases commonly used in everyday English. Using French expressions appropriately in your English writing and speaking will help ensure clear and correct communications. (Audio player is required.)
60-minute online tutorial
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Synopsis
Can you improve your English communications by learning French? Certainly! Discover the proper usage, pronunciation, and meaning of French words and phrases commonly used in everyday English. Using French expressions appropriately in your English writing and speaking will help ensure clear and correct communications. (Audio player is required.)
60-minute online tutorial
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From Corporate Sales Coaches, LLC
Understanding Behavioral Styles for Sales
...uickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Sales shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others. This course is based around the DISC model of behavior.
Audience:
1. Sales Professionals
2.
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From Child Care Lounge
Every Child Is Unique Online Class
This training is designed for caregivers and educators of children of all ages. Students will learn how to recognize individual behavioral and learning styles and adapt learning activities and experiences appropriately.
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This training is designed for caregivers and educators of children of all ages. Students will learn how to recognize individual behavioral and learning styles and adapt learning activities and experiences appropriately.
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From Technolytics
Cyber Warfare - The Weaponry and Strategies of Digital Conflict
...ity develop an appropriate doctrine to systematically and appropriately counter the threat of cyber terrorism and cyber warfare. The
program outlined here examines the current international and domestic issues as they might apply to acts of cyber aggression, and uses case study summaries of actual events in an effort to develop real-world insights. Ofspecial interest to the military,
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...ity develop an appropriate doctrine to systematically and appropriately counter the threat of cyber terrorism and cyber warfare. The
program outlined here examines the current international and domestic issues as they might apply to acts of cyber aggression, and uses case study summaries of actual events in an effort to develop real-world insights. Ofspecial interest to the military,
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From PDHengineer. com-Decatur Professional Development, LLC
Presentation Skills for Engineers
...on to enhance the presentation How to use audio visuals appropriately Key points to observe when practicing the presentation beforehand How to deliver the presentation in a way that engages the audience State Board Acceptance This course can be used by professional engineers to fulfill PDH requirements mandated by state and provincial licensing boards. Decatur Professional
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...on to enhance the presentation How to use audio visuals appropriately Key points to observe when practicing the presentation beforehand How to deliver the presentation in a way that engages the audience State Board Acceptance This course can be used by professional engineers to fulfill PDH requirements mandated by state and provincial licensing boards. Decatur Professional
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Supply Chain Management 101
...providers differ and are alike
Define correctly and use appropriately the various terms associated with supply chain management
Learn to use key performance indicators
Identify typical uncertainties in a supply chain and suggest ways to protect against them
Describe how technology has changed the traditional supply chain and can be used as a tool for success
Describe the advantages of
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...providers differ and are alike
Define correctly and use appropriately the various terms associated with supply chain management
Learn to use key performance indicators
Identify typical uncertainties in a supply chain and suggest ways to protect against them
Describe how technology has changed the traditional supply chain and can be used as a tool for success
Describe the advantages of
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online course |
instructor-led class |
learn at home |
group study |
self-directed study |
cd-based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer-based learning |
discount pricing |
online tutorial |
