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From International Center for Etudes
Quality Management
The course is designed to provide participants with the QM principles, techniques, tools and skills for on-the-job application useful in a wide range of businesses and organizations service, manufacturing, government, education, healthcare, etc. The course is taught using adult learning principles including Discovery Learning techniques and a Learning and Action Planning Log to maximize content
more...
The course is designed to provide participants with the QM principles, techniques, tools and skills for on-the-job application useful in a wide range of businesses and organizations service, manufacturing, government, education, healthcare, etc. The course is taught using adult learning principles including Discovery Learning techniques and a Learning and Action Planning Log to maximize content
more...
Accounting for Planning and Control
Accounting for planning:
o Master Budget and responsibility accounting
o Budgets and Budgeting cycle
o Advantages of budgets
o Activity based budgets
o Budgeting and responsibility accounting
Accounting for control:
o Responsibility and controllability
o Flexible budgets and variances and management control
o The use of variances
o Static budget and flexible budget
o Benchmarking and Budget
more...
Accounting for planning:
o Master Budget and responsibility accounting
o Budgets and Budgeting cycle
o Advantages of budgets
o Activity based budgets
o Budgeting and responsibility accounting
Accounting for control:
o Responsibility and controllability
o Flexible budgets and variances and management control
o The use of variances
o Static budget and flexible budget
o Benchmarking and Budget
more...
Customer Service
The winning customer service formula for the new century includes understanding the customer, learning how to put the customer first and leveraging the potential of every person who comes in contact with customers.
Each employee holds extraordinary influence over the customer relationship. Their interactions can attract new customers and keep existing ones
The certificate objectives is to
more...
The winning customer service formula for the new century includes understanding the customer, learning how to put the customer first and leveraging the potential of every person who comes in contact with customers.
Each employee holds extraordinary influence over the customer relationship. Their interactions can attract new customers and keep existing ones
The certificate objectives is to
more...
