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Are Seminar Schedule
From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
Heating Ventilating and Air-conditioning HVAC System Design and Value Engineering
...ased (face-to-face) and On-Line Deliveries. These Courses are:
C. Heating, Ventilating, Air-Conditioning (HVAC): System Design and Value Engineering (1): HVAC Engineering Design, Procedures, and Air, Fluid and Temperature Controls (Double Credits)
D. Heating, Ventilating, Air-Conditioning (HVAC): System Design and Value Engineering (2): HVAC Engineering Design, Drawings, Specification,
more...
Heating Ventilating and Air-conditioning HVAC System Design and Value Engineering
...ased (face-to-face) and On-Line Deliveries. These Courses are:
C. Heating, Ventilating, Air-Conditioning (HVAC): System Design and Value Engineering (1): HVAC Engineering Design, Procedures, and Air, Fluid and Temperature Controls (Double Credits)
D. Heating, Ventilating, Air-Conditioning (HVAC): System Design and Value Engineering (2): HVAC Engineering Design, Drawings, Specification,
more...
Advanced Agricultural Project Management
...g meetings
Process and event based methodologies, software packages, flow charts, Imagineering
Mind Mapping, fish bone method, a Is and Is Nota and Brain Storming
Tracking timing and costs, contingencies
Working with suppliers and sub-contractors
Advanced Agricultural Project Management (2):
Agricultural Project Development, Planning, Execution and Evaluation
more...
International Trade Promotion Marketing 2
...ing And Their Underlying Philosophies
Demonstrate An Awareness Of The Importance Of The Marketing Mix To Product Or Service Success
List The Different Stages In The Product Life Cycle
Demonstrate An Understanding Of Why Some Manufacturers Are Only Interested In Particular Life Cycle Stage
Indicate The Implications Of Particular Life Cycle Stage For The Success Or Demise Of
more...
Upstream Oil & Gas Accounting & Contracts


...and the activities of each sub-sector
* Demonstrate an awareness of the salient issues associated with the development of the United States oil and gas industry, as a mark car to International oil and gas exploration developments and it mining operations;
* Address the geological issues relating to the origin, exploration and production of oil and gas;
* Outline the methods of production,
more...
Accounting and Finance World Bank Compliant Course
...amic Framework for Capturing Results
Several Initiatives Are underway
Projects and Lending
How much does the World Bank lend every year?
Where can I find information about how much a country is repaying the Bank?
What happens if a country can't repay what it owes?
Why does the Bank lend to some countries that do not have democratic political systems, or have poor human rights records?
more...
Project Management in Action Managing World Bank Projects
... bases for the feeling of a Togethernessa or a Awarenessa IN An Aggregation
Demonstrate their understanding of the theoretical and practice bases of Team Dynamics
Explain the Team Typological Bases
Distinguish between command teams, boards, committees and task forces
Provide examples of command teams, highlighting the situations in which a leader might belong to two
more...
Advanced Oil and Gas Accounting International Petroleum Accounting 1


...A on a field-wide basis
* DD&A when oil and gas reserve are produced jointly
* Estimated future dismantlement, site restoration, and abandonment costs
* Exclusion of costs or reserves
* Depreciation of support equipment and facilities
* Cost disposition - nonworking interests
* Revision of DD&A rates
- Cost disposition through abandonment or retirement of proved property
-
more...
Comprehensive Real Estate Management


...rties: Advantages and Disadvantages To Purchasers
- Who are Your Clients? The Estate Agent and Seller-Buyer Relation
2.) Managing Agency and Legal Entities of Real Estate Management
- Managing Agency
- Managing Condominiums, Apartment, Flats, or Maisonettes: Operational Issues
- Commercial Property Management
- Managing Hotels and Guest Houses
- a Waterproofinga Contracts
more...
Internal Audit - Incorporating Corporate Governance and Financial Risk Management


...statutory directives or guidelines
- Demonstrate their awareness of the role of the internal auditor in the implementation of the a Board Approveda Audit Directive
- Illustrate their ability to design, implement, monitor and evaluate an internal audit programme.
- Internalise the importance of training and development in the enhancement of the audit management function
- Give a
more...
Evaluating the Performance of Industrial Investments



...Measurement
- Measuring the Effectiveness of Financial Shared Services Centres and Outsourcing
2.) Industrial Environmental Performance Metrics (Matrices)
- Understanding Economic Environment of Business
- Operational Metrics (matrices) for Evaluating Environmental Performance:
a) General Categories of Metrics
b) Return on equity
c) Margins
d) Earnings growth
e) Employee turnover
more...
Enhancing Managerial Effectiveness


...- Demonstrate their understanding of the intricacies that are
involved in the process of leadership
- Distinguish between a leader and a managerial leader
- Relate the theories of leadership to empirical research
- Demonstrate their understanding of the need to constantly
re-evaluate the superior-subordinate that they encourage
- Exhibit an understanding of the relationship
more...
Human Resource Management HRM in the Oil and Gas Industry


...try.
- Demonstrate an appreciation of important of welfare in the development of personnel management and human resource management within the oil and gas industry.
- Relate the part played by Cadburys Rowntree in the development of personnel management and human resource management.
- Manage the strategic role of HRM within the oil and gas industry.
- Illustrate the difference
more...
Communication Dynamics and Networking in Organisation


...e preparation for their oral-visual presentation
- Prepare and deliver electronic presentations
- Demonstrate their understanding of the importance of the introduction - in oral-visual presentations
- Demonstrate effective verbal and non-verbal presentation skills, during the delivery of their oral-visual presentations
- Demonstrate their ability to select the information that is
more...
Telecommunication Systems


...Data to Send More Information
- Multiplexing-Let's Share
- Interoperability-Protocols and Architectures
- Protocols-A Common Set of Rules
- Architectures-How Devices Fit Together in a Network
- Types of Networks-LANs, MANs, and WANs
- LANs-Local Area Networks
- LAN and WAN Devices-Higher Speeds, Lower Prices
- Home LANs-Sharing High-Speed Internet Access
more...
Oil and Gas Operation for Oil and Gas Non-Technical Staff


...luding:
- Taxes and regulations on market transactions are simplified
- Obstacles to the formulation and monitoring of contracts.
- Strategic similarity between the vertically-related activities.
- Sufficiently large production quantities so that the firm can Benefit from economies of scale.
- Creation of barriers of entry, resulting in the reluctance of other firms to make
more...
Public Relations in Principle and Practice Course


...Demonstrate their understanding of the reasons why States are the most important actors in International Relations
- Lead a discussion into the bases of International System is relation to the sovereignty of independent territorial states.
- Exhibit an understanding of the variance of states, in relation to the size of population and economy or microstates to great powers;
-
more...
Executive Leadership and Corporate Communication


... focus groups, interviews & questionnaires, respectively, are appropriate.
- Design interview & questionnaire schedules that will elicit information appropriate to the objectives of the report
- Design structured & unstructured questions, determining the conditions under which they should be used
- Design questionnaires & interview schedules, with a mixture of open-ended & closed-ended
more...
Tourism and International Relations

...Demonstrate their understanding of the reasons why States are the most important actors in International Relations
- Lead a discussion into the bases of International System is relation to the sovereignty of independent territorial states.
- Exhibit an understanding of the variance of states, in relation to the size of population and economy or microstates to great powers;
-
more...
National and International Economic Competitiveness Towards Economic Growth and Sustainability


... Analysis
- Using a a Tally Systema
- Awareness of the SPSS Package
- Using
- Data Interpretation
- Making Sense of The Information
- Identifying a Trendsa & a Patternsa in Information
- Arriving At Conclusions
- Reporting The Findings
- Reporting Styles
- Using The Evidence
- Use of Visual Representations
-
more...
Managerial Facilitation of Value-Added Customer Service Excellence Course


...Y POLICY
- Benchmarking And Good Practice In Customer Care
- Balanced Scorecard
- Internal & External Factors Influencing Client Behaviour
- Client Motivation
- Responsibility Of The Service Provider And Manufacturer
- Value Of Front-Line Staff To Organisational Effectiveness
- Features Of A Client-Driven Organisation
- How Can We Assure Clients That They Are Getting A
more...
Tourism and International Relations Module 2


...Demonstrate their understanding of the reasons why States are the most important actors in International Relations
- Lead a discussion into the bases of International System is relation to the sovereignty of independent territorial states.
- Exhibit an understanding of the variance of states, in relation to the size of population and economy or microstates to great powers;
-
more...
Tourism and International Relations Module 3


Course Outline
Globalization and World Trade
OBJECTIVES:
By the conclusion of the specified learning experiences, delegates will be able to:
- Internalize the phenomenon of globalization as, even though controversial, might be explained as the increasing worldwide integration in communications, culture, and economics;
- Define Globalization in relation to the increasing
more...
Tourism and International Relations Modules 2 and 4


... will be able to:
- Explain the economic values that are associated with tourism;
- Calculate the likely contribution of tourism to a countrya s overall gross domestic product;
- Position tourism as an a economic growth factora ;
- Positively link increasing effectiveness of national tourism with improvement in associated industries;
- Illustrate, drawing on
more...
Tourism and International Relations Modules 1 and 3


A. Course Outline
A. 1 INTERNATIONAL ORGANISATIONS
OBJECTIVES:
By the conclusion of the specified learning experiences, delegates will be able to:
- Explain the objectives and principles of the United Nations
- Illustrate, with period or dates, the progressive development of International Organizations
- Exhibit their comprehension of The United Nations, as an International
more...
Tourism and International Relations - Module 4


... will be able to:
- Explain the economic values that are associated with tourism;
- Calculate the likely contribution of tourism to a countrya s overall gross domestic product;
- Position tourism as an a economic growth factora ;
- Positively link increasing effectiveness of national tourism with improvement in associated industries;
- Illustrate, drawing on
more...
Human ResourceTraining and Development Management
...yee Retention: An Introduction To Talent Management a Career management: career theory, career development, management and succession planning:
a Management succession charts
a Psychometric testing
The psychological contract and the impact on employee retention.
Human Resource and Performance Management a Assessing the nature and causes of performance problems:
a Managing poor
more...
Managing Individuals and Groups in an Organisation


...: Empowering High Performance Groups
OBJECTIVES:
- Be aware that teams cannot perform effectively unless they understand team dynamics;
- Demonstrate their understanding of the their role in the management of teams in organisation;
- Exhibit a good knowledge of the finer-points of team-decision-making;
- Demonstrate that their inter-personal skills are well developed;
- Demonstrate their
more...
Managing Individual Performance


...t in an appropriate context
- Discuss the factors that are associated with poor performance
- Exhibit their ability to take appropriate measures to improve individual and team performance
- Establish and monitor targets
- Determine the resources necessary to enhance individual and team performance
- Determine the appropriate extrinsic reward that might contribute to improve
more...
Organisation and Management an Introduction


...agement: An Introduction
OBJECTIVES:
- Demonstrate an awareness of the difference between managing in stable and turbulent times
- Be aware of the different elements, which constitute the role of a manager
- Demonstrate a general understanding of how these fundamental elements of management are performed
- Demonstrate their ability to establish an effective co-ordinating mechanism
- Have
more...
Women In Management


... Ceiling: Breaking Through Advancement Barriers
- Why Are We Different?: Using Gender Differences Positively
- The Old-Boy Network: A Birds-Eye View of a a Male Cartela
- Creating and Maintaining Women Network: Strategic and Operational Perspectives
- a Gender Relation At Worka And Its Morale Implications
- Non-Offensive Assertiveness: Making Your Point,
more...
UK Employement Law


...that might warrant a on the spot dismissala that are likely to be upheld by an Employment Tribunal
- Demonstrate a heightened awareness of the functions, organisation and conduct of UK Employment Tribunal
- List the statutory information requirement for new employees and their timescale
- Draw on employment tribunal, employment appeals tribunal and High Court cases in their
more...
Trainer Training Training for Trainers


...lopment and implementation of training programmes
- Be aware of the taxonomy of educational objectives and translate these into individual capability and achievements
- Determine the most appropriate way to organise training and development courses
- Be able to equip a training room for maximum impact and effectiveness, within organisational budget and other constraints
- Design courses
more...
The Management of Organisational Resources


...agement of organizational resources
- Demonstrate an awareness of the relationship between strategic management & resource management
- Exhibit awareness of the conflict, which is likely to persist between corporate & operational managers regarding allocation & utilisation of resources
- Demonstrate awareness of the traditional ways of controlling organisational resources, their
more...
The Management of Human Resource


...ent.
- Demonstrate an appreciation of important of welfare in the development of personal management and human resource management.
- Relate the part played by Cadburys Rowntree in the development of personal management and human resource management.
- Manage the strategic role.
- Illustrate the difference between the Hard approach to HRM and Soft approach to HRM.
CONTENT:
-
more...
Team Dynamics Team Leadership


...bases for the feeling of a Togethernessa or a Awarenessa IN An Aggregation
- Demonstrate their understanding of the theoretical and practice bases of Team Dynamics
- Explain the Team Typological Bases
- Distinguish between command teams, boards, committees and task forces
- Provide examples of command teams, highlighting the situations in which a leader might
more...
Talent Management


...ss factors in talent management
- Employee Retention
- Career management:
- Career theory,
- Career development, management
- Management and succession planning
- Management succession charts
- Psychometric testing
- The psychological contract and the impact on employee retention
4.) Launching and empowering High Performance Teams
OBJECTIVES:
- Effectively manage high
more...
Strategic Management and Project Management


...g activities delegates will be able to:
- Develop an awareness for their own strengths and weaknesses
- Develop a strategy for maintaining their strengths while developing their weak areas.
-Determine factors within their work environments that are stressors
- Manage their workload in such a way that they reduce the negative effects of their associated stressor.
- Manage their
more...
Small Business Start-Up Expansion and Management 1


...sh the Industrial or Consumer Sector and sub-sectors that are to be targeted;
- Indicate the most appropriate way in which sectoral information might be conveyed to entrepreneurs and businesses seeking to expand;
- Determine when it is appropriate to integrate Industrial and Consumer Sectors, for the purpose of market targeting;
- Rationalise the Military as a Consumer
- Place the a
more...
SAP and Joint Venture Accounting
...nceptual framework and theoretical background to some key areas of financial management and decision making, which are put into a real world context by providing a practical a toolkita of financial techniques. It includes many worked examples and case studies of real companies relating to each of the topics covered. Delegates are therefore provided with an opportunity to apply financial
more...
Research Project Design Conduct and Report


... focus groups, interviews & questionnaires, respectively, are appropriate.
- Design interviews & questionnaires that will elicit information appropriate to the research objectives
- Design structured & unstructured questions, determining the conditions under which they should be used
- Design questionnaires & interview schedules, with a mixture of open-ended & closed-ended questions,
more...
Personnel and Occupational Testing


...est security
- Ensure that the highest ethical standards are maintained for test users
- Exhibit their ability to use test administration guide, appropriately
- Effect percentile classification of test and test scores
- Indicate the measures that need to be taken in advance to ensure the effective administration of the test
- Demonstrate their ability to score different types and level
more...
Personnel and Occupational Test Questionnaire Design and Results Analysis


...tions Tests
- State The Types Of Standardised Tests That Are Suitable For Support Personnel
- List The Types Of Standardised Tests That Are Suitable For Operations Managers
- Name At Least Two Types Of Standardised Tests That Are Suitable For Senior Skilled Personnel
- Explain Why At Least One Type Of Standardised Test That Is Suitable For Skilled Personnel
- Give A Critical Evaluation Of
more...
Modern Quality Systems and ISO 9000


...umer and client demand for quality
- Demonstrate their awareness of consumersa increasing quality consciousness
- Exhibit an understanding of the role of Quality Systems in:
a. Creating a positive organisational image
b. Lowering operational costs
c. Reducing or averting product or service liability litigation
- Demonstrate their understanding of a Modern Control Systemsa
more...
Modern Quality Systems


...umer and client demand for quality
- Demonstrate their awareness of consumersa increasing quality consciousness
- Exhibit an understanding of the role of Quality Systems in:
- Creating a positive organisational image
- Lowering operational costs
- Reducing or averting product or service liability litigation
- Demonstrate their understanding of a Modern Control Systemsa
-
more...
Managing Organisational Quality and Resources


...r appreciation for consumer demand for quality
- Their awareness of consumersa increasing quality consciousness
- Their ability to design and implement a quality programme
- How continuous improvement might be designed and implemented
- How just-in-time system works in practice
- The difference in a pusha and a pulla between just-in-time (JIT) system and materials
more...
Managing Internal and External Cultural Diversity


...unities and diversity management.
- Demonstrate their awareness of the bases for racial, ethnic and gender discrimination, focusing on the social identity perspective.
- Be able to determine the organisational benefits of organisational diversity, on the bases of cost, resource acquisition, marketing, and creativity & system flexibility.
- Be aware of vital diversity factoids, useful to
more...
Judge Seminar1 Dealing with Economic and Financial Crimes


...etermine whether particular financial and economic crimes are deliberate or incidental.
- Be empowered to determine the admissibility of explicit, and elicitation of, evidence in economic and financial crime trails.
- Demonstrate an awareness of the international convention on economic and financial crimes..
- Demonstrate their ability to determine whether the forfeiture of assists, in
more...
ISO 9000 Quality Systems


...dverse event type and cause)
- ISO 22870: 2006-Point-of-care testing (POCT) (Requirements for quality and competence)
- ISO/ TS 29001: 2003-Petroleum, petrochemical and natural gas industries (Sector-specific quality management systems, Requirements for product and service supply organizations)
- ISO/ IEC 90003: 2004-Software engineering (Guidelines for the application of ISO 9001: 2000 to
more...
International Trade Promotion and Marketing


... And Their Underlying Philosophies
- Demonstrate An Awareness Of The Importance Of The Marketing Mix To Product Or Service Success
- List The Different Stages In The Product Life Cycle
- Demonstrate An Understanding Of Why Some Manufacturers Are Only Interested In Particular Life Cycle Stage
- Indicate The Implications Of Particular Life Cycle Stage For The Success Or Demise Of
more...
Corporate Governance Principles and Practice


...ationa s responsibility and accountability to its shareholders as primary stakeholders
- Exhibit a heightened awareness of the organisationa s accountability to its Board of Directors
- Accurately locate an organisationa s management and workers within the a internal-external-stakeholder-spectruma
- Distinguish between winding up or insolvency, Bankruptcy,
more...
Corporate Governance and Strategic Management


...ationa s responsibility and accountability to its shareholders as primary stakeholders
- Exhibit a heightened awareness of the organisationa s accountability to its Board of Directors
- Accurately locate an organisationa s management and workers within the a internal-external-stakeholder-spectruma
- Distinguish between winding up or insolvency, Bankruptcy,
more...
Communication Information Gathering Analysis and Report Writing


...heir understanding of how the different types of pronouns are to be used in different contexts
- Indicate how transitive and intransitive verbs are to be used in written and spoken contexts
- Construct sentences and paragraphs using gerunds, as distinct form other aspects and contexts of a Use of Englisha
- Use comparatives and superlatives, effectively, demonstrating how to
more...
Anti-Dumping In Practice Hypothesising Case Reporting Case Investigation Countervailing Actions Sunset Review and Suspension


...onfidence, the value of international trade and those who are poised to benefit from the various activities involved
- Determine the degree to which international trade might be a key factor in a countrya s a capacity buildinga
- Determine the degree to which the pricing in domestic markets might be a realistic measure
- Suggest the extent to which government subsidies,
more...
Financial Accounting and Management Accounting


...nancial statements
- Dividends
- Issue of further shares on the Stock Exchange
- Summary
* Test your understanding
* Application
* Problem solving and evaluation
* Activities for study groups
* Supplement: A spreadsheet for adjustment to a trial balance at the end of the accounting period
* Test your understanding
Part Four:
more...
Executive Leadership and High Performance Team Management


...ing the appropriate leadership styles and strategies that are conducive to the sustainability of high performance teams in their organisations
- List the different stages of operational control
- Suggest the most appropriate operational stage that is supportive of the continuance of high productivity in high performance teams
- Determine the importance of training and development in
more...
Enhancing Objective Accomplishments Through An Enthusiastic Workforce


...anisation, taking contingent factors into account
- Be aware of the relationship between organisational structure and leader and
- Organisational flexibility
- Translate the positive and negative factors of particular types of structure to the design of an organisation, which will enhance the effectiveness of an enterprise
- Demonstrate their ability to encourage the type of
more...
Dynamics Of Organisational Change Management Seminar

...manage the change process effectively.
- While I am aware of their general popularity, this is not just another change management seminar. It is a change management seminar with major differences, the first of which is the fact that the one on offer is research-driven.
- For example, the concept of 'change acceleration' is new, emerging out of Prof. Dr. Crawford's empirical research. The
more...
Diversity Management a Value Added Inclusion


...ons for organisational operation;
- Demonstrate their awareness of the bases for racial, ethnic and gender discrimination, focusing on the social identity perspective;
- Be able to determine the organisational benefits of organisational diversity, on the bases of cost, resource acquisition, marketing, creativity & system flexibility;
- Be aware of vital diversity factoids, useful to their
more...
Conveyancing and Property valuation


...of the property regulation of at least one Borough
- Compare property registration in the UK with that of at least one other country.
- Demonstrate their understanding of merits and demerits of Freehold properties, on the one hand, and leasehold on the other
- Develop a strategy to manage the relationship between themselves and the vendor, on the one hand, and themselves and the purchaser,
more...
Comprehensive Project Management


...g activities delegates will be able to:
- Develop an awareness for their own strengths and weaknesses
- Develop a strategy for maintaining their strengths while developing their weak areas.
- Determine factors within their work environments that are
stressors
- Manage their workload in such a way that they reduce the negative effects of their associated stressor.
- Manage
more...
Client or Customer Care

... a client-driven organisationa ;
11. Exhibit an awareness of the high standard of service, which each client anticipates;
12. Demonstrate their ability to initiate improvements in client service;
13. Assist clients in solving their problems relating to products and service;
14. Illustrate their ability to manage internal and external customer/ client care environments;
15.
more...
Advanced Financial Accounting
...with alternative outcomes
Use budgetary control to compare actual against planned performance and to identify corrective actions
Evaluate investments in capital and long-term projects using PB, ARR, NPV and IRR appraisal methods
Identify the features of the alternative sources of business financing
Appreciate the important role of strategic accounting in business performance
more...
Anti-Dumping and Anti-Subsidy Claims Measures and Stance


...t Might Result In Dumping
- Why The Same Countries that Are Against Dumping Are Themselves Engaged In Dumping.
- Credence In The UKa s Stance On Subsidy And Dumping a As Positive Factors Of Globalisation.
- The World Is One Large Community, - With Separate Economic a Pocketsa
- The need for a balance in Dumping-Antidumping Stance
Services and Off-shoring: The Impact of
more...
Advanced Project Management


...with meeting management
- Ensure that project agreements are legally a water-tighta
- View project structure as the system of relationship that persists
- Have demonstrated an understanding of mind mapping and fish bone method
- Apply tracking timing and costs, contingencies to project management
- Project a heightened awareness of the need to develop an excellent working
more...
MSc Human Resource Training and Development Management


...ent.
- Demonstrate an appreciation of important of welfare in the development of personal management and human resource management.
- Relate the part played by Cadburys Round tree in the development of personal management and human resource management.
- Manage the strategic role.
- Illustrate the difference between the Hard approach to HRM and Soft approach to HRM.
A. 1. 2 Human
more...
Human ResourceManagement a Practitioners Approach


...ement.
- Demonstrate an appreciation of important of welfare in the development of personal management and human resource management.
- Relate the part played by Cadburys Roundtree in the development of personal management and human resource management.
- Manage the strategic role.
- Illustrate the difference between the Hard approach to HRM and Soft approach to HRM
MODULE 2.: Human
more...
From Wise Owl Business Solutions Ltd
Microsoft Excel 2010 Introduction
New to Excel 2010? This is the perfect place to start. This one-day course shows you all the basics of Excel: creating formulae, formatting your worksheets, printing your work, creating charts and (if time allows, which it usually does) sorting and filtering tables of data. This course is suitable for those who are new to Excel.
more...
Microsoft Excel 2010 Introduction
New to Excel 2010? This is the perfect place to start. This one-day course shows you all the basics of Excel: creating formulae, formatting your worksheets, printing your work, creating charts and (if time allows, which it usually does) sorting and filtering tables of data. This course is suitable for those who are new to Excel.
more...
Advanced SQL
...are comfortable creating queries in SQL, maybe it is time to move on to learn more advanced programming topics? This three day course assumes that you know how to use the main SQL keywords SELECT, FROM, WHERE, GROUP BY and ORDER BY, and shows you how to really progam in SQL Server. Learn how to write stored procedures, create 3 different types of function, use subqueries effectively - and
more...
Excel VBA Macros



Not only our best-selling course, but also one of our favourites. This two-day course takes you through Visual Basic for Applications in Excel from recording macros through to advanced form design. On the way you will learn how to write object-oriented programs and how to create loops and implement error-handling. Microsoft Excel macros are fun - let us show you why!
For a full list of
more...
Basic Querying in Access 2007




Does your computer system generate large amounts of data, which you find is just too cumbersome to analyse? This course assumes no knowledge of Access, and shows how to use Access queries to manipulate data (whether this is held in Access, Excel or some other format). Database design, tables, forms and reports are also normally briefly covered.
For a full list of course topics, see our
more...
Microsoft Access 2010 Basic Querying




Have you got a corporate database from which you want to extract information? It might be Access, or it might be Sage or in SQL Server. This one-day course will not show you how to build new databases, but it will show you how to get information out of existing ones. The course explains how databases are constructed, then shows the ins and outs of creating queries and reports. Note that this
more...
Microsoft Word 2003 Advanced



So you think you know how to use Microsoft Word properly? This two-day course assumes that you are comfortable with Word, and then gives an expert's view of all that it can do. Learn why outline numbering never does what you want it to, how the NORMAL. DOT template really works, and why master documents are best avoided. Thoroughly recommended!
more...
Basic Querying in Access 2003
Does your computer system generate large amounts of data, which you find is just too cumbersome to analyse? This course assumes no knowledge of Access, and shows how to use Access queries to manipulate data (whether this is held in Access, Excel or some other format). Database design, tables, forms and reports are also normally briefly covered.
For a full list of course topics, see our
more...
Excel 2007 Business Modelling
This course is aimed fairly and squarely at people who work in Finance and business modelling. Developed in-house by an expert in business modelling, this course shows you how to create robust business models which are easy to build and (above all) easy to test. The course makes extensive use of Excel range names.
For a full list of course topics, see our website
more...
Excel 2003 Business Modelling
This course is aimed fairly and squarely at people who work in Finance and business modelling. Developed in-house by an expert in business modelling, this course shows you how to create robust business models which are easy to build and (above all) easy to test. The course makes extensive use of Excel range names.
For a full list of course topics, see our website
more...
Advanced Word 2003
This course is ideal for people who are already familiar with the basics of Word, and want to find out what else it can do. The two-day course shows how you can create advanced tables, number pages, use paragraph styles and templates, run mail merges, create labels and create multipage reports in Word - and more besides!
For a full list of course topics, see our website
more...
From Pitman Training Centre London
Time Management Seminar
...rkload to ensure their own and their manager's objectives are achieved.
You'll learn to take charge of your day and respond productively to changing priorities. Reduce stress and improve efficiency!
Only 306. 48 pp.
Book Now!
Call 020 7025 4700
This seminar is a must if you often find yourself working late, and is ideal for those who are often late for meetings and
more...
Social Networking With IBM Lotus Connections 25 Workshop
...are for businesses that empowers you to be more innovative and helps you execute more quickly by using dynamic networks of coworkers, partners and customers.
In this workshop, you will learn how this software enables you to promote collaboration and innovation by connecting people with common work objectives or professional interests.
It helps you harness the inherent social drives of
more...
Lotus Domino 85 System Administration - Managing Servers And Users

This 3-day Domino training programme covers managing the servers and users in an existing IBM Lotus Domino 8. 5 and IBM Lotus Notes 8. 5 infrastructure.
In this course, you will perform standard server maintenance and troubleshooting tasks, as well as registering and maintaining Lotus Notes and non-Lotus Notes users.
The target audience for this course is system administrators who are new
more...
Lotus Sametime 85 Building Collaborative Communication Solutions

... versions of Lotus Sametime and need an update, or if you are new to the product, this workshop is for you.
This three day workshop will show you the server side setup, new client interface, voice conferencing, and the chatting capabilities that users love about Lotus Sametime.
You will also learn how to extend Lotus Sametime with Eclipse plug-in development and deployment, and how to
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IBM WebSphere Portlet Factory V601 Developer Fundamentals

...ortlets for the IBM WebSphere Portal Server.
Students are introduced to the WebSphere Portlet Factory as an extensible tool to rapidly create, test, and deploy highly adaptive J2EE portlets to IBM WebSphere Portal.
The course presentation is a combination of lecture, discussion, and exercises that illustrate the presented topics.
The course begins with an introduction to the
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Lotus Help Desk Training - Basic Troubleshooting For Domino 8
...Are you ready to move up in the Help Desk and your career?
This 2-day course is targeted at Lotus Notes 8 first-level Help Desk support representatives ready to become second-level support representatives.
It is the most recent course in the Lotus Notes product line training for intermediate-level information.
As a first-level Help Desk support specialist, you should be able to help
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Lotus Course Fundamentals Of Domino 8 Application Development
...r 8 environments, introduces the elements and skills that are used in creating single-database Domino applications, describes how the formula language can be used to enhance the functionality of a Domino application, and explains how Lotus Domino applications can be secured.
After completing this course, you should be able to:
Receive an overview of application types, data sources, and
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Telesales Training
... groups of 6-12 delegates.
All material and role plays are tailored to the specific needs of the business.
In one action-packed day, you'll learn:
What to plan for outbound and inbound calls
Getting past the gatekeeper on cold calls
Opening an outbound telesales call
How to start the sales process on an inbound call
Qualifying the prospect/ opportunity
Probing and fact
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Telesales For Success
... groups of 6-12 delegates.
All material and role plays are tailored to the specific needs of the business.
In two action-packed days, you'll learn:
What to plan for outbound and inbound calls
Getting past the gatekeeper on cold calls
Opening an outbound telesales call
How to start the sales process on an inbound call
Qualifying the prospect/ opportunity
Probing and fact
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Sales Lead Generation
This one-day programme was written by our Chairman, Keith Wymer and will teach you techniques for generating sales leads that really work.
You'll learn why door knocking and cold calling are dead, how to get the last few percentage reurns from direct mail and how to use the web for generating high quality leads.
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From Bronze Dragon International Training
Tarot Journeys
Deepen your knowledge and experience of the Tarot through Journeying in this 1 day workshop with Phil Callaghan in York, UK.
Journeying is an ability to travel within the realms of energy and mind, accessing information for deep insight, personal development and spiritual growth.
The energies of the Tarot can be used to guide and focus these Journeys - to keep you safe while bringing you
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Tarot Divination
Learn how to use the Tarot for divination in this 1 day workshop with Phil Callaghan in York, UK.
Divination is an ancient practice - a way of seeing the patterns of 'what may be'. Our distant ancestors may have used shells, bones or some other tokens to form the patterns they would read.
While the Tarot are not as ancient as those other forms, divination with the Tarot is unique because of
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Tarot Magick weekend in York
Learn how to use the Tarot for divination, journeying, manifestation and change work in this two day workshop with Phil Callaghan in York, UK.
While Tarot cards are most popularly used for fortune telling ('divination') this represents only the smallest fraction of the knowledge embedded in these tools.
The images of the Tarot are a set of 'keys' or pathways involving specific energies.
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From Gaddon Consultants
Electromagnetic Interference and Compatability EMIEMC

... E3, standing for Electromagnetic Environmental Effects, are ubiquitous in our world today and to put yourself in an environment without EM radiation is a very hard task.
The EMC / EMI course looks at the sources of EM radiation, its effects on equipments and people, and the techniques available to locate, quantify and to counter the problems seen.
This course also includes practical
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From Bronze Dragon International Training
Practical Shamanism - 8 week online course


...areness. Learn how to interact with energies safely and competently. Communicate with different intelligences and in different realms. Access spiritual guidance. And more...
Bronze Dragon offers the most advanced interactive shamanic, dreaming, energy and crystal healing courses available online:
Our trainers are leaders and innovators in their field and our online courses offer personal
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Crystal Healing certificate course
This 7-day intensive training in crystal healing* provides the necessary skills and abilities to give crystal healing treatments. This will allow you to practice as a certified Crystal & Gem Therapy practitioner once follow-up assignments and case studies are successfully completed. Further training is available leading to a Diploma in Crystal Healing.
* Our 2-day Crystal Awareness weekend,
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Shamanic Energy Healing practitioner training
Overview
This course is all about the shamanic skills necessary for being happy, healthy, balanced, living in harmony with plants, animals, minerals, humans on this earth.
The shaman is a person of knowledge, a bridge between the seen and unseen, this world and other worlds, between past, present and future. A shaman can be a healer, an advisor and an intermediary, working on behalf of
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Shamanic Energy weekend
Shamanic Energy Skills weekend
This is a fast-track to the essential skills and methods needed for any further shamanic or energy-related training, including our practitioner training programmes.
This 2 day shamanic energy skills training is suitable for beginners who want a good grounding in practical energy management skills, to springboard to further energy training and practices. This
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From Gaddon Consultants
Digital Modulation and Frequency Division Techniques
Digital Modulation and Frequency Division Techniques is a Tutor led course covering many of the Digital techniques used in the Radio Frequency spectrum. This training course is designed to give engineers new to the RF and digital modulation field background knowledge to allow them to carry out their duties efficiently and with a good understanding of the techniques used.
Depending on the student
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Radio Frequency Electronics
...tailored to match customers requirements. If all modules are incuded the course is 15 days.
Open courses are 5 days covering basic subjects.
Subjects covered include: Resistance, Capacitance, Inductance, Transformers, Tuned Circuits, Filters, Transmission Lines, Aerials and antennas, Amplifiers, Oscillators, Modulation, Digital Modulation Techniques, Noise, Radar, RF fault finding, RF
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From Alan Mars
Celtic Cadences are offering a Tartan Fling

An evening of Scottish Ceilidh dance, Music, Poetry & Song
Enjoy a right old Scottish song & dance.
Easy dances for all.
Celtic harp & flute songs join in the chorus or just listen.
Do you have something tartan! Please wear!
With Harriet Anderson & Alan Mars - a Scottish/ Viking, English & Italian duo!
Monday 11th May 2009
Venue: The Brunswick, 1 Holland Rd, Hove BN3
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From Gaddon Consultants
RF engineering Link Budgets and Losses
A one day course covering Link budget calculation and the posible losses that need to be considered when planning an RF project. This course is aimed at managers and engineers for whom link budgets and path calculation are part of their projects.
The course is tutor led and based around link budget software, it is also available for On-site training as well as part of Gaddon Consultants RF
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From Alan Mars
Voice problems? Sore throat? Hoarseness? VOICE CARE & ALEXANDER TECHNIQUE for TEACHERS. Teachers voice care London, Sussex & UK
...ns throughout the UK. Individual lessons and open courses are available in Brighton and Hove (East Sussex, BN3) and in London (Camden, NW1 and Islington, N1) Alan has been teaching Alexander Technique, Voice and singing since 1982. He has taught in some of London's top drama and music schools. He has also taught Alexander Technique combined with public speaking and presentation skills in many
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PRESENTATION SKILLS PLUS!


PRESENTATION SKILLS PLUS
All the World's a Stage - So Let's Rehearse...
Polish your peak performance skills & speak with confidence. Using the most effective techniques drawn from the performing arts, business & psychology. Rehearse that presentation, interview or any challenging situation with expert coaching from Alan Mars and the group.
18th October 11 - 4. 30pm. 75 pounds (or 150
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Voice problems? Sore throat? Hoarseness? Stress & strain? VOICE CARE & ALEXANDER TECHNIQUE for TEACHERS. London, Sussex & UK
...ns throughout the UK. Individual lessons and open courses are available in Brighton and Hove (East Sussex, BN3) and in London (Camden, NW1 and Islington, N1) Alan has been teaching Alexander Technique, Voice and singing since 1982. He has taught in some of London's top drama and music schools. He has also taught Alexander Technique combined with public speaking and presentation skills in many
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Confidence Tricks


CONFIDENCE TRICKS...
Experience Alive Relaxation, Energy & Flow during presentations, meetings or any challenging situations.
Reliable confidence is based on the repeated practice of surprisingly simple procedures
Please enquire for upcoming course dates.
Alan Mars has taught Alexander Technique and presentation skills within many top British and international companies (including:
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PRESENTATION SKILLS PLUS!


PRESENTATION SKILLS PLUS
All the World's a Stage - So Let's Rehearse...
Polish your peak performance skills & speak with confidence. Using the most effective techniques drawn from the performing arts, business & psychology. Rehearse that presentation, interview or any challenging situation with expert coaching from Alan Mars and the group.
11th November 12 - 4.30pm. 35. Flat 1, 26 Ventnor
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CONFIDENCE TRICKS


CONFIDENCE TRICKS
Reliable confidence is based on the repeated practice of surprisingly simple procedures...
Experience Alive Relaxation, Energy & Flow during presentations, meetings or any challenging situations.
16th November 6.30 - 9.30 pm. 30. Flat 1, 26 Ventnor Villas, Hove, BN3 3DE
Contact & Bookings:
alan.mars yahoo.co.uk
07930 323 057
01273 747 289
To secure a place on a course
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From Mullan Training
Adobe Premiere



...mary functions of Premiere. It is intensive and delegates are encouraged to be creative.
PREREQUISITES
Knowledge of the windows interface would be required. No experience of Adobe Premiere is necessary.
BENEFITS
On completing the course delegates will be able to develop their skills from a solid foundation of basic knowledge. The training sessions will be project-based working from
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Introduction to MS Project


... Project.
Detailed working concepts of the application are explored in depth and hands-on to help plan and control people, tasks and time more effectively.
BENEFITS
After taking this Microsoft Project training class, you will be able to:
Identify the steps involved in project planning
Become familiar with project management software
Plan a project by using Microsoft Project.
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Advanced MS Access


...legates that have their on databases they want to work on are encouraged to bring then to the course to work on as part of the tutorial.
LOCATIONS
Courses can be delivered at our offices in Belfast city centre (opposite the Europa Hotel) or in your own workplace (where we can provide 8 laptops, projector & flipcharts).
ADDITIONAL INFORMATION
If you would like more information please do not
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Advanced Powerpoint


...tes that have their on presentations they want to work on are encouraged to bring then to the course to work on as part of the tutorial.
LOCATIONS
Courses can be delivered at our offices in Belfast city centre (opposite the Europa Hotel) or in your own workplace (where we can provide 8 laptops, projector & flipcharts).
If you would like more information please do not hesitate to contact us.
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Introduction to MS Powerpoint


...tes that have their on presentations they want to work on are encouraged to bring then to the course to work on as part of the tutorial.
LOCATIONS
Courses can be delivered at our offices in Belfast city centre (opposite the Europa Hotel) or in your own workplace (where we can provide 8 laptops, projector & flipcharts).
ADDITIONAL INFORMATION
If you would like more information please do not
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Advanced Crystal Reports



...s in crosstabs
- Simulated CrossTabs
Subreports
- What are subreports?
- Linked subreports
- Unlinked subreports
- On-demand subreports
SQL/ODBC Query Designer
- What is the SQL/ODBC?
- What is the Query Designer?
- What is an ODBC data source?
- SQL statement components
- Creating queries
Creating Data Sources
- Using Access files
Graphing
- Creating a graph on summary fields
-
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Introduction To Business Objects



...t work. A must-attend course designed for those users who are predominately responsible for editing or creating reports for Business Objects end users, and recipients of corporate reports.
The Business Objects Environment
- Documents
- Reports
- Blocks
- Universes, Classes and Objects
The User Interface
- Toolbars and Menus
- The Report Manager
- The Status Bar
Opening &
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Introduction To MS Frontpage



...tive FTP Programs & Sites To Download From
- Useful Software
- Outline Use Of WinZip & Adobe Reader
- Views Within FrontPage Explorer (Provide Overview Of Page, Folders, Reports, Navigation, Hyperlinks, Tasks)
Compose A New Page
- Insert & Link With Other Pages
- Naming & Linking Pages Significance Of Index.Htm Filename
- Page Setup Header/ Footer, Margins, Title
- Associate With
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From silicon beach training
Requirements Engineering Training




This 3 day Requirements Engineering training course introduces delegates to theoretical concepts which are reinforced through practical excercises and case studies. The participants can apply the skills and techniques of analysis in a realistic project simulation.
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PRINCE2 Practitioner Conversion Training




PRINCE2a (Project IN Controlled Environments) is a project management methodology designed to ensure that a project meets its objectives and that these are delivered on time.
This 2 day PRINCE2 Practitioner Conversion training course is designed to provide you with a detailed understanding of the PRINCE2 Methodology in order to pass the Objective Practitioner Examination.
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Six Sigma Black Belt Conversion Training



This 10-day Six Sigma Black Belt training course is for those who have already achieved Green Belt certification who wish to upgrade their knowledge to the level required for Black Belt Certification.
Six Sigma Black Belts provide training, facilitation, direction, analysis and advice on product and process improvement. They are individuals that apply intensive and diversified process
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Lean Six Sigma Yellow Belt Training



...are at the heart of a Six Sigma programme. The projects maybe led by a Green Belt or Black Belt but the bulk of the investigations, measurements and solution development will be undertaken by the team members.
This 2 day Lean Six Sigma Yellow Belt training course provides delegates with an understanding of Lean Six Sigma tools and processes and improves the understanding and awareness of
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Business Process Management Training



...are central to the new economy. When buesiness processes fail, so do our products and services, with obvious consequences for customers and stakeholders. As organisations grow and change, the more they have to pay attention to their stakeholder relationships, and also the management and design of business processes to ensure that companies, people and technologies work towards shared business
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Google Analytics Training


Google Analytics provides a free web analytics solution enabling you to evaluate which online marketing initiatives are working best for your site, and how your users are interacting with it.
This Google Analytics course enables delegates to make data-based site design decisions and design enhancements that will drive targeted traffic to the areas of your site where it will convert to sales.
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Project Management Training




This 1 day Introduction to Project Management provides delegates with a solid introduction to the principles of Project Management and how these are applied to real projects after the course. You will learn key skills required to successfully implement any project within your budget and time frame.
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JavaScript Training


JavaScript provides web developers with the knowledge required to building dynamic, interactive web pages with sophisticated user interfaces. It provides a platform for dynamically changing HTML page elements and applying CSS at runtime. JavaScript can also underpin frameworks and libraries such as jQuery which are at the heart of leading-edge web development.
JavaScript training course is a
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PRINCE2 Practitioner Conversion Training




PRINCE2a (Project IN Controlled Environments) is a project management methodology designed to ensure that a project meets its objectives and that these are delivered on time.
This 2 day PRINCE2 Practitioner Conversion training course is designed to provide you with a detailed understanding of the PRINCE2 Methodology in order to pass the Objective Practitioner Examination.
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PRINCE2 Foundation Training



PRINCE2a (Project IN Controlled Environments) is a project management methodology designed to ensure that a project meets its objectives and that these are delivered on time.
This 3 day PRINCE2a Foundation training course will provide delegates with a detailed understanding of the PRINCE2 approach and how to apply this method to your own working environment.
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MSP Practitioner Training


MSP provides a proven set of principles and processes for effective management of programmes. It can be adapted to suit any organisation via its flexible approach for managing a full Programme lifecycle.
This MSP training course prepares delegates to sit the MSP Foundation and Practitioner exams which are taken during the course.
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Advanced Access Training


This Advanced Microsoft Access training course builds on the skills covered in our Beginners Access Course. Learn how to analyse data by creating advanced Access queries, reports and forms that are efficient and make repetitive tasks quick to complete.
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Train the Trainer Training



This 2 day train the trainer course will help participants improve their training techniques and increase confidence when delivering training courses.
This Train the Trainer workshop is highly practical - delegates are invited to bring along a 5 minute session to use in practice with the rest of the group so that the training techniques learnt can then be applied directly to their own
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ISEB Requirements Engineering Training


This 3 day Requirements Engineering training course introduces delegates to theoretical concepts which are reinforced through practical excercises and case studies. The participants can apply the skills and techniques of analysis in a realistic project simulation.
more...
PRINCE2 Foundation Training





PRINCE2a (Project IN Controlled Environments) is a project management methodology designed to ensure that a project meets its objectives and that these are delivered on time.
This 3 day PRINCE2a Foundation training course will provide delegates with a detailed understanding of the PRINCE2 approach and how to apply this method to your own working environment.
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From H2 Training & Consultancy Ltd
Management and Supervision Skills


... but without formal training.
"The 'what kind of manager are you?' quiz and continuum allowed you to evaluate your own skills and recognise areas for improvement"
"The course included plenty of real situations and how to overcome them and an outside view point of how we do things was really eye-opening."
"Excellent it gave me an invaluable insight into how to deal with the problems I
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Facilitation Skills


... ensuring the success of workshop style meetings, as they are responsible for the effective planning, execution and follow-up of the meeting, and for ensuring the achievement of overall objectives. This 'Facilitation Skills' training from H2 will equip participants with the necessary skills, tools and techniques to plan, guide and evaluate effective workshop style meetings, and will focus on
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Influencing Skills


...are moving towards team-based, rather than hierarchical structures. This means that there is a greater emphasis on communication and negotiation across the organisation, than on positional status. Influencing Skills training from H2 will enable participants to practice the necessary skills to fulfil their personal objectives, whilst maintaining strong, long-lasting professional relationships.
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Interview Skills


...wo major stumbling blocks for people attending interviews are lack of preparation and nerves. This training from H2 is practical and hands-on. It encourages participants to reflect on past performance in interviews and helps them to prepare for future interviews giving them the best chance to impress their future employer at this crucial meeting. The course will help participants to stay
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Interviewing Skills


...are often used on a daily basis. However, without sufficient knowledge or support, there are a number of common mistakes and pit-falls. The consequences of a poor interview can be costly, whether it is a bad recruitment decision, an ineffective performance review, or an inaccurate/incomplete investigation. Interview Skills training from H2 will equip participants with essential skills to help
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Assertive Communication for Women


...rly and effectively. This requires a high level of self-awareness and sensitivity to the impact of their behaviour on others - as well as an ability to respond confidently and professionally in a range of situations, including those that are difficult or stressful.
This course will enable delegates to develop specific communication techniques which will be invaluable in a wide range of
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Effective Inductions


...cult to take the time to ensure that new members of staff are assisted in the process of becoming integrated into the organisation. For many organisations, staff induction simply involves a whistle-stop tour of the building and a few colleagues cajoled into telling them briefly what's what. Others go for information overload, or a drawn out or inconsistent process that is neither motivating nor
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Delegation Skills


This course will enable participants to achieve more at work and to empower colleagues by learning to delegate more effectively. It will help them to overcome any inhibitions about delegation, and demonstrate the benefits of delegating important and stretching tasks. It is particularly recommended for anyone required to manage, to motivate or to lead others at work, whether they are a part of the
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Remote People Management


...f team purpose and trust, even when regular meetings with are difficult or impossible to arrange.
This is a practical and intensive half-day seminar that will show managers how to succeed in the new virtual working environment specifically how to build and maintain trust with the team; how to share and clarify overall purpose and expectations; and how to fully utilise the communication
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Training for Trainers


...ned and delivered, and if the time and resources invested are worthwhile and cost-effective.
This course will enable delegates to prepare and deliver effective objective based sessions. As well as dealing with the new trainers' initial concerns, it will cover a range of learning methods and training tools, and will provide practical checklists for use back in the workplace. It will also give
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Report Writing


...rity and effectiveness of all their reports, whether they are formal or informal, or for internal or external use.
"A very practical and comprehensive course."
"I hadn't really considered the implications of the need to communicate directly to the target audience... until today. This will have a big impact on how I write reports in furure "
"The workbook doubles up as an excellent on-going
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Minute Taking


...tes at meetings on behalf of their company - whether they are a beginner, or an 'old-hand' who would like to increase their confidence and skills.
"I am very pleased with the course I have attended. The standard and quality is much higher than our current in-house training. I hope that your company is used again "
"The trainer helped lots with confidence, which is a lot of my problem. Also
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Managing your Manager


...y recommended for anyone who has a manager... whether you are struggling to understand and fit in with each other's ways of doing things, or whether you feel things are going as well as can be expected, there is always room for improved communication and co-operation - and this course will definitely show you how to improve the way you work together
"This was a fantastic course I had never
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Managing Under Pressure


...ress, and the negative effects of stress in the workplace are well known: increased sickness and absenteeism, decreased productivity and avoidable, costly mistakes. Developing skills in time and stress management can have a real impact on productivity, and can help to ensure that individuals and teams remain healthy and motivated.
This course provides delegates with the practical support to
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Emotional Intelligence at Work


...are increasingly recognising the key role that 'Emotional Intelligence' (EQ) has in the effectiveness of the organisation at all levels. Managers and team leaders are required to fulfil a much broader remit - not just to have technical or specialist expertise, but also to have a range of personal attributes and abilities; team members need to be able to co-operate and to work effectively with
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Effective Meetings


...arly attends meetings as part of their job... whether you are a frustrated meeting participant wishing you could make better use of the time, or whether you are struggling to keep things on track as the chair, there is always room for improved communication, focus and creativity - this course will show you how to get the most out of your meetings.
"This was a real eye-opener I never realised
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From RapidBI Ltd
Intelligent Dressing



Intelligent Dressing workshops are designed around the highly successful work of Peter Landau - the creator of Intelligent Dressing.
In these workshops Peter (or a lead trainer) will demonstrate the power of Intelligent Dressing to gain a competitive advantage over others. Help you convert more sales meetings, build rapport faster than ever before.
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Train the Trainer



...Are you looking to develop your trainer skills?
Are you looking for fresh ready to use material?
Just want to keep up to date?
In this highly interactive programme (great for activists or pragmatists) participants will see, hear and experience some new ways of working.
RapidBI.com in association with pairoftrainers.co.uk have developed a range of cost effective modules for trainer
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From Control Security Limited
Triplicate train the trainers program
We offer the train the trainer triplicate package for those of you whom wish to become security or sia training providers. This package includes the Preparing to teach in the lifelong learning sector level 3, a course designed to give you the skills to deliver training to adults and in community colleges. The Conflict management level 3 for deliverers of conflict management, this award is not just
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From Fintuition
Energy Markets Carbon Trading and Risk Management
...ividual energy markets and their specific characteristics are of great importance in successfully understanding energy products and their risk management. Furthermore, in the light of the current challenges facing the global climate and industry, to strict climate legislation.
Participants will a strong working knowledge of carbon trading and risk management practices is paramount to the
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Global Securities Lending



...uses on how the economic benefits of securities ownership are retained even as legal title is transferred. The course describes and assesses the various lending options that are available and then examines the borrower's perspective and the trading strategies that drive securities lending. Delegates will also gain an understanding of why borrowers reward lenders for collateral flexibility.
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Introduction to Corporate Actions




...rstanding of debt and equity corporate actions, what they are, where they originate, why they happen and especially the operational involvement. Sequential steps, critical factors and alternative choices for the investors as well as the relevant calculations and the critical time scales involved are included. The course covers a wide variety of corporate actions with examples and differences in
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Operational Risk




A course designed to establish, understand and explore the approaches to operational risk management. Delegates will discover the business benefits of appropriate risk control and the identification of key risk indicators and linking indicators to risk and control assessment. This course will be of benefit to those that are new to the subject or who are increasingly being involved in risk
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Understanding Investing and Managing UCITS III Hedge Funds
...lated, on shore industry. Hence offshore structures which are most common with hedge funds will be more difficult to distribute in Europe. This course within the UCITS framework examines the risks, strategies to win business and offshore vehicles.
WHAT YOU WILL LEARN
Is this cours right for you?
This course within the UCITS framework examines the risks, strategies to win business and
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SHORT SELLING
...are often regarded as sophisticated market participants, but they are also vulnerable to a series of unusual risks. In this course, we will explore how short-sellers behave in practice, how they manage the risks they face and how they gain valuable new ideas and warning signs from stock lending data.
We will examine the evidence behind a variety of short-selling strategies and what can go
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From WWP Training Ltd
Essential Employment Law
...A Must for all Managers
Legal constraints on employers are continuing to increase and are becoming even more complex to administer and apply. It is therefore essential that employers, managers and HR departments are up-to-date with legislation and understand how to apply it at work.
This programme is for you if
you are involved in the employment and management of staff. It is
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HR as a Business Partner
Transforming HR into a Value Adding Function
A relatively recent HR model that helps reduce distances between the HR function and other departments of an organisation. HR business partnering also has a very high impact on HR as a function and on HR professionals.
This programme is for you if
you are new to or moving into the role of a Human Resources Business Partner and are looking for some
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Introduction to Human Resources
Understanding the role of human resources within the organisation
Human Resources play a key role within the organisation and are paramount to the success of any business. Legislation is constantly changing and it is vital to understand the requirements and application of best practice as well as dealing effectively with personnel issues on a day to day basis.
This programme is for you if
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Nutrition for Workplace Wellness
...are proven links between good nutrition and increased immunity, reduced stress and improved energy levels a and those are just the short-term benefits! Longer-term, the right approach to nutrition can reduce the risk of chronic illness, heart disease and diabetes a AND it can make you look and feel younger, too!
This programme is for you if
you think you dona t have time to fit
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Strategic Human Resource Management
The Key to Improved Business Performance
An organisationa s employees are its wealth and the means to achieve an organisationa s goals. This can be achieved successfully only if HR is completely aligned with an organisationa s strategy.
This programme is for you if
you are a senior HR professional working with top management in shaping the architecture of your organisation.
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Learning and Development Strategies and Processes
Build a Learning Organisation
Learning and Development is a key function of Human Resource Management and drives performance excellence. This two day course is a comprehensive overview of the L & D function, exploring ways of developing and implementing effective L & D strategies.
This programme is for you if
you are an HR or L & D or Training professional, director or manager responsible
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Certificate in Trainer Proficiency
...ledge on a particular subject. However, the best trainers are those that realise subject knowledge isna t enough; delivering information in an engaging and memorable way is also a pre-requisite.
This programme is for you if
you are new to training, are an existing trainer needing a refresher course, or someone who has accepted some training responsibility as a secondary role. It will
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Employee Engagement An Introduction
The Key to Employees Who Will Stay and Strive
An engaged workforce is a happy workforce and organisational effectiveness can be exponentially increased with motivated and satisfied employees. This one day course provides an overview of all aspects of employee engagement.
This programme is for you if
you are an HR or OD professional, director, manager or someone responsible for improving
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Microsoft FrontPage 2003 Level 1
...FrontPage.
Prerequisites
This course assumes that you are familiar with Microsoft Office applications, especially Microsoft Word. This includes the ability to create and edit documents that contain text, tables, and images. Now youa re ready to use a graphical application to create Web sites and Web pages. In this course, you will use Microsoft FrontPage to design, develop, and deploy
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Microsoft Publisher 2003 Level 1
Aims
You will be able to create, manage, revise, and distribute publications using Publisher.
Prerequisites
This course assumes that you are familiar with using Windows and word processing.
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Microsoft Publisher 2007 Level 1
Aims
Students will be able to create, manage, revise, and distribute publications using Publisher.
Prerequisites
This course assumes that you are familiar with using Windows and word processing.
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Advanced Communication Skills
This advanced communication skills programme is a stretching and interactive learning experience that focuses on your individual style of communicating. You will be given a series of practical exercises from which you get personal feedback with the option of videoed feedback on the final day. New skills are practiced through a variety of a learning activities and challenging scenarios and you will
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Microsoft Visio 2007 Level 1
Aims
This course is designed for individuals who have an understanding of basic workflows and the concept of
end-to-end flowcharting.
Prerequisites
Students should be familiar with using personal computers and have used a mouse and keyboard (basic typing skills are recommended). They should be comfortable in the Windows environment and be able to use Windows to manage information on their
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Microsoft Visio 2007 Level 2
...sonal computers, mouse, and keyboard (basic typing skills are recommended). They should be comfortable in the Windows environment and be able to use Windows to manage information on their computers. Specifically, they should be able to launch and close programs, navigate to information stored on the computer, and manage files and folders. Apart from these, the user should be familiar with
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QuarkXPress Level 2
...are a novice, or a junior designer, who knows the basics of page layout techniques, but now want to use QuarkXPress more effectively and expand on your skills, especially with regard to typography issues. In this programme, you will build on your existing skills and will learn some of the more advanced features of QuarkXPress, as well as some techniques that will allow improvement of workflow.
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Crystal Reports Level 2
...you have completed the Crystal Reports Level 1 course, or are familiar with the basics of building and modifying reports, you're ready to move ahead to create complex reports and data sources using Crystal Reports' tools.
In this course, you'll not only learn how to create more sophisticated reports including subreports and cross-tabs, but you'll also learn how to increase the speed and
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ITIL Service Design
...not the detail of each of the supporting processes (which are covered in detail in the capability courses).
The course also looks at the concept of Service Design as a practice and at the interfaces between Service Design and the other stages of the ITIL ® Service Lifecycle.
Prerequisites
The course is suitable for individuals who require a deeper understanding of the Service Design
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ITIL Service Strategy
...not the detail of each of the supporting processes (which are covered in detail in the capability courses).
The course also looks at the concept of Service Strategy as a practice and at the interfaces between Service Strategy and the other stages of the ITIL ® Service Lifecycle.
Prerequisites
The course is suitable for individuals who require a deeper understanding of the Service
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ITIL Service Transition
...not the detail of each of the supporting processes (which are covered in detail in the capability courses).
The course also looks at the concept of Service Transition as a practice and at the interfaces between Service Transition and the other stages of the ITIL ® Service Lifecycle.
Prerequisites
The course is suitable for individuals who require a deeper understanding of the Service
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ITIL Service Operation
...not the detail of each of the supporting processes (which are covered in detail in the capability courses).
The course also looks at the concept of Service Operation as a practice and at the interfaces between Service Operation and the other stages of the ITIL ® Service Lifecycle.
Prerequisites
The course is suitable for individuals who require a deeper understanding of the Service
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Implementing Project Management
... workshop will provide a unique opportunity for those who are fairly new to project management to make the transition from theory to practice. As a team, the attendees will prepare for and conduct a a projecta in a number of stages. After each stage, a structured review will provide the opportunity to explore the aspects of project management relevant to that stage.
This programme is
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ITIL Managing Across the Lifecycle
...ation and is worth 5 credits.
Prerequisites
Delegates are required to have achieved a minimum of 17 credits from any combination of ITIL v3 units OR a combination of v2 Practitioner and v3 units, including an ITIL ® Foundation Certificate in IT Service Management or v2 to v3 bridge equivalent.
Professional Qualifications
The course completes the of the ITIL ® Capability and
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Strategic Management of Projects
This programme enables participants to ensure that all project work is selected, prioritised and managed to maximise the benefits to their organisation and customers. They will identify the need for appropriate roles, responsibilities and methods and in particular, learn about their potential role as a project sponsor.
This programme is for you if
you are a director or senior manager that
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PRINCE2 Foundation Plus
...rovides a comprehensive overview of PRINCE2 ® and prepares participants to take the Foundation Level examination. Participants attend the first three days of the Practitioner programme and study alongside Practitioner candidates. Participants will be provided with a copy of the PRINCE2 ® Manual and a pre-programme study pack prior to attending days 1 to 3 and will be expected to
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PRINCE2 Overview
Aims
This programme is aimed at anyone new to projects or requiring a clear understanding of the background, structure, suitability and how to apply the PRINCE2 ® methodology and anyone expected to play a role in or around a PRINCE2 ® project.
Prerequisites
There are no prerequisites for this course. PRINCE
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PRINCE2 Practitioner
Aims
This programme is aimed at anyone involved in project work needing an in depth understanding of PRINCE2 ® up to the standard of the PRINCE2 ® Practitioner examination. In particular, Project Managers, Team Leaders and Managers, Project Assurance and Project Support roles working in a PRINCE2 ® environment and those intending to play a role in a project conducted in accordance
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PRINCE2 Re-Registration
Aims
This programme is aimed at Registered Practitioners who wish to retain their status and who must re-register within 3-5 years of their original certification. The course provides a refresher of the PRINCE2 ® method and provides the opportunity to sit the condensed re-registration Practitioner exam. When successful, Registered Practitioner status is confirmed for a further 5 years.
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MSP Foundation
Aims
This programme is aimed at managers who have recently been given a programme role, for programme support staff, for specialists contributing to a programme, and for senior executives directing a programme.
Prerequisites
There are no prerequisites for this course.
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MSP Overview
Aims
This programme is aimed at senior executives considering the introduction of MSP ® into their organisation, and for those newly appointed to a programme environment.
Prerequisites
There are no prerequisites for this course.
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Microsoft Project 20032007 Level 1
Aims
This course is for you if you are a new user, or you have some knowledge of Project and now want an understanding of how to get the best out of the tool, relative to real projects.
Prerequisites
Experience in working within the Microsoft Windows environment is essential as well as a reasonable degree of keyboard and mouse proficiency.
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APM Introductory Certificate in Project Management
...are interested in learning the principles of Project Management, as set by the Association for Project Managementa s (APM) Body of Knowledge, and you may or may not have any experience in this field.
Prerequisites
This programme is an entry level qualification suitable for anyone with an interest in Project Management. You may be starting out in a career in Project Management or
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APMP - Association for Project Management Practitioner Qualification
...are already working on the project management industry and now wish to gain the recognised APMP professional qualification. The APMP Qualification is an intensive five-day foundation professional qualification awarded by the Association for Project Management (APM). It provides one of the very few internationally recognised qualifications in Project Management that are easily accessible. It
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Conducting Performance Reviews
... important tool in the performance management cycle. They are a vital mechanism for line managers to assess, develop and motivate staff.
This programme is for you if
you are a line manager who wants to realise the benefits of reviews and maximise their contribution in the performance management cycle. It will give you the techniques and confidence necessary to ensure the success of your
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Presenting With Impact
... you to make impressive and persuasive presentations that are remembered long after they are over.
This programme is for you if
you want to learn how to present with confidence and authority. You will identify your personal areas of strength and learn the formulae for combining ideas and information in a structured and logical way, to make a presentation more memorable. You will also
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Leadership and Team Management for Success
...he course in Leadership and Team Management raises self awareness of delegatesa management and leadership skills, discusses the theory of team development, and provides an effective setting so that leadership skills can be practised in real team environments, and the new skills learned taken back to the workplace.
To conclude the course delegates will complete a 1000 -1200 word
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Advanced Presenting
Advanced Presenting
Not content with simply presenting information clearly and confidently? How would you like to leave your audience inspired, entertained and wanting more? This 1 day fast track session will provide you with a useful toolkit to develop your skills and provide some new challenges when speaking in public. Research shows that the biggest impact and influencer when we communicate
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Successful Negotiating Skills
Moving from conflict to a win-win situation
If you struggle to get what you want from people whose help you need but over whom you have little direct authority, you may need to brush up your a win-wina negotiation skills. Successful negotiation helps you to resolve situations where what you want conflicts with what someone else wants. In a win-win situation, you find a solution that is
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Giving and Receiving Effective Feedback
Giving effective feedback is an essential tool for managers in maintaining standards and helping staff reach their full potential. Staff who understand what is expected of them are more motivated and perform more effectively.
This programme is for you if you want to develop your own skills in order to improve organisational effectiveness, implement a continuous development of individuals and
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Influence and Persuasion
The ability to influence and inspire others is a key requirement for many people. It takes confidence, self-belief and excellent communication skills. This programme explodes the myth that people are a born influencersa and reveals how, by changing your mindset and applying specific skills, you can find your own inner power to influence.
This programme is for you if
you need to gain
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Selling through service
Selling is an extension of good customer service a if we make our customers happy they will be more receptive to buying from us.
This programme is for you if
You are required to influence your customers to buy your products / services
You would like to know how to generate more interest and be more sales-focussed
You would benefit from new ideas, approaches, tips and techniques
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Driving Change
...nge, by its very nature, can be unsettling. Whilst people are worrying about change, they are less productive and may even be feeling disenfranchised or hostile. However, change is one of the few things we can actually rely on happening! The good news is that change can be communicated as a positive experience. When its dynamics are understood, change can be managed in a way that enables people
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Introduction to Training Needs Analysis
...pment investment, it is important to find out where there are gaps in the existing skills, knowledge and attitudes of employees. It involves compiling a picture of employeesa capabilities as well as organisational demands for skills and is informed by business strategy.
This programme is for you if
you want to be able to identify needs in order to offer appropriate learning
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Succession Planning
Key to Business Continuity
Progressive organisations in the corporate world place Succession Planning high on their list of priorities, in order to ensure business continuity and proactive career development for talented employees. This course gives an overview of approaches and processes.
This programme is for you if
you are an HR or OD professional responsible for improving employee and
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Developing and Implementing an Employee Engagement Strategy
An Engaged Workforce is a Happy Workforce
Engaged employees perform better than others. They experience increased job satisfaction and more positive attitudes and emotions towards their work, benefiting both individual and employer. This practical two day course provides the tools and techniques to develop, communicate and measure an employee engagement strategy in your organisation.
This
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Facilitation Skills
...help manage the flow and process of information exchange, are more concerned with smoothing the way of the journey than its destination.
This programme will give you the skills and techniques to be able to facilitate teams and groups in a business environment. You will learn just how valuable the art of facilitation is and how it differs from, and links to mentoring, coaching and managing
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Writing Effective Letters and Emails
...usiness tools
In this world of instant communication, we are becoming used to using a shorthand style for emails and texts. However, in the corporate world, we are still expected to be able to express ourselves clearly using the written word.
This programme is for you if
you want to be able to explain your ideas and concepts and communicate clearly using letters and emails as your
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Key Account Management
Maintain your relationships and increase sales
The ultimate goal for any sales professional is to build and maintain a long-term relationship with their customers. The potential of such relationships is critical to any organisationa s success and learning how to maximise and maintain the key accounts is essential. This programme will demonstrate how to achieve success by employing a
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Time to Succeed
...ffective people. Those who use these techniques routinely are the highest achievers in all walks of life, from business to sport to public service.
This programme is for you if
you seem to spend your days stressed, disorganised or frustrated at the a lacka of time you encounter. Intensive and time-efficient, this programme will give you practical and applicable tools and skills to help
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Successfully Managing People
... The course in Successfully Managing People raises self awareness of delegate management skills, discusses the theory of successful management, leadership and team leadership and provides an effective arena to practise new skills discussed and learned.
To conclude the course delegates will complete a 1000 -1200 word assessment to assess their understanding of the principles of management,
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Resolving Conflict
How to produce positive outcomes from difficult situations
This programme gives greater insight into human behaviour, identifying why some people are difficult and how to deal with different types of people problems.
This programme is for you if
you need to understand, manage or prevent the potential development of situations involving aggression and conflict, or deal with difficult people.
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Advanced Trainer Skills
...iency certificate.
This programme is for you if
you are an experienced trainer and want to expand your knowledge. It provides additional knowledge and skills for designing, delivering and evaluating effective training programmes. There is an option for practical exercises to be videoed which can greatly enhance the value of the feedback given (this must be agreed at the time of booking).
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Mentoring in the Workplace
A confidential helper and guide
Mentoring is confidential, personalised support from an experienced and trustworthy adviser, guide, or tutor, especially for methodical self-development. Usually, a mentor is someone outside your organisation, unit or team and chosen by you. There is a general acceptance that most people achieve better levels of professional success if they have the guidance and
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Talent Management
Maintain the Competitive Advantage
Progressive organisations in the corporate world place Talent Management high on their list of priorities, to nurture talented employees, and to identify, attract, manage and engage employees to meet current and future organisational requirements. This course gives an overview of approaches and processes.
This programme is for you if
you are an HR or OD
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Interviewing and Selection
Selecting the perfect candidate
Making the wrong choice of employee after a lengthy and expensive recruitment process is a disaster and difficult to undo. Interviewing and selection a requires a set of specific skills that enable you to make the right choices.
This programme is for you if
you want to learn how to prepare for, structure, and conduct successful interviews. It combines the
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Inspiring and Motivating
...We all have common drivers: the need for food and shelter are powerful motivators, as is our need to be understood, affirmed, validated, and appreciated. At work, we are motivated when we can see a clear business reason for pursuing a particular course of action. Todaya s increasingly competitive world means that a high motivation level is vital to fulfil everyday goals.
This
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Driving High Performance
"A process that contributes to the effective management of individuals and teams in order to achieve high levels of organisational performance."
Armstrong and Baron
Performance management should be strategic, in that it involves broader and longer-term organisational goals, whilst linking various aspects of the business, people management, individuals and teams. This involves identifying
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Management Essentials
...iod of five months. Each of the modules in this programme are linked together and combined with coaching and peer support. The programme commences with a pre-programme skills assessment, then on day one you will meet with your fellow delegates and lead coach for an early breakfast briefing to set the context for the day ahead and for the forthcoming modules. Home assignments and conference
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Diversity and Equality
...are the same a we live in a diverse society. At work, understanding and embracing diversity enables us to create an inclusive environment that supports both the individual and organisation.
This programme is for you if
you want to raise your awareness of diversity within a safe and confidential setting. Attending will give you the knowledge to create an environment where people do not
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New Manager Programme
Building a foundation for excellence in management
As someone new to management, you may have an idea of the kind of manager you would like to be. Perhaps you would like to model yourself on a manager you have had, who has mentored and inspired you. You too can become an influential manager, one who commands respect and co-operation, once you understand the dynamics involved in managing people.
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Team Leader Toolkit
...fferent directions. This can be particularly tough if you are making the transition from team member to team leader. You are no longer on equal terms with your peers. Now you have to earn their respect, show authority and lead them, often having to make unpopular decisions.
This programme is for you if
you are a newly-appointed team leader who wants to overcome the challenges and
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Team Building
The benefits of being a team player
Todaya s focus on project working brings people together in teams, so the ability to be a a team playera is essential. Being able to work with others and to recognise that the whole is bigger (and more successful) than the sum of the parts is key to team working.
Team Building is a practical programme. You will take part in a range of
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Financial Modelling with Microsoft Excel
...control of financial information. Nowadays many managers are expected to have a much closer control and understanding of the financial performance of their team. This programme shows you how you can combine basic financial knowledge with the power of spreadsheets to develop this closer understanding.
This programme is for you if
you are involved in business or financial planning,
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Introduction to Strategic Financial Management
...strategic impact.
This programme is for you if
you are in a senior management role, or are a specialist whose actions or decisions can have a strategic financial impact. Specialists include those making significant decisions in the areas of marketing, new products design and development, operations management and scheduling, major account management, bidding, tendering and contract
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Bid Proposal Writing
This course provides the tools to write a winning proposal from scratch. It also acknowledges the real world and that we all have to cut corners sometimes.
This programme is for you if
you are responsible for producing bids or sales proposals for your ogranisation.
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Copywriting
This programme will introduce you to a range of techniques for broadening your thinking, and other tips used by copywriters. You should come with a short copywriting project in mind, preferably a real one that you are going to be working on anyway. By the end of the course you will have gone a long way towards getting it written!
This programme is for you if
you need to produce corporate
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Minute Taking
...ntial skills for making meetings work
Good minute-takers are worth their weight in gold. Minute-takers can do more than record the outcomes of meetings concisely; they can also help the chairperson run the meeting more effectively.
This programme is for you if
you are, or plan to be, responsible for recording minutes of meetings and noting important action points as part of your role.
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Proof Reading
This programme is designed for people who have responsibility for proof-reading copy for brochures, leaflets, reports, proposals, mailing materials and other collateral. The quality of such materials circulated both inside and outside the organisation is essential in retaining credibility. The type of person attending this programme will be very conscious of the need to remove errors from copy and
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Report Writing
...are designed to give information concisely and accurately; they should inform, persuade and initiate change. A well-structured report with clear objectives will attract more attention and produce the intended results.
This programme is for you if
you want to produce reports that propose an argument clearly and in the minimum number of words. You will learn how to write persuasive and
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Speed Reading
...of the electronic office, the volume of material which we are expected to read continues to increase. Therefore, it is important that we learn how to process this material speedily and effectively. a Knowledge is Powera , but only if you understand how to identify and assimilate the meaningful and useful parts of information.
This programme is for you if
you need to absorb written
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Mindmapping and Memory Improvement
...ll
Living as we do in the a Information Agea , we are constantly bombarded by data, much of which we are expected to retain and recall. Mind maps help you to lay out the structure of a topic as a clear a shapea that you can remember easily. By seeing this shape in your mind, you can prompt yourself to remember the information coded within it.
This programme is for you if
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Writing Impressive CVs
...ployer having to sift through volumes of CVa s. Why are they more likely to reject your CV? How could you create a more favourable effect that allows you to stay in the race and gives you a head start over your competitors?
This programme will show you how to transform your experiences, personal qualities and interests into marketable ingredients to include in your CV. You will learn
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Career Planning
...areer opportunities
This programme is designed specifically to help people who have been in work for several years to maximise on their future prospects by building on the valuable experience they have gained for far. This may mean perhaps considering new work/ life balance considerations.
This programme is for you if
you want to explore new career opportunities that are interesting,
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Stress Busting
Stress a No 1 reason behind spiralling levels of absenteeism
We all experience stress in the challenges of work and the daily routine of our lives, but it needna t get to the point where it makes us ill. We can enhance our ability to handle stress and even turn it into a positive by developing an understanding of how it works and how we can work effectively with it.
This programme is
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Work Life Balance
...ggle responsibilities at home and at work. When employees are asked about work, the two concerns that emerge most frequently (from CIPD surveys) are long hours and work intensity. These findings help to explain the increased interest being shown in the issue of work/ life balance as many people find that work demands get in the way of their non-work commitments.
This programme is for you
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Inbound Telephone Selling Skills
Turning enquiries into sales
Anytime a customer approaches us we have a golden opportunity to strengthen relationships and create additional business. Learn how to capitalise on inbound calls and turn order-taking into order-making.
This programme is for you if
You are required to take inbound calls from existing or new customers
You would like to know how to generate more interest and be
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Introduction to Selling
...are the face of your business. Out in the field they are responsible for maintaining relationships and creating new business. Are you 100% sure they are the best that they can be?
This programme is for you if
You are an external sales person / account manager who is new to selling or has not had any formal sales training
You need to refresh / learn the skills to make your own sales
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Outbound Telephone Selling Skills
Creating new business over the phone
The telephone is one of the most powerful tools we have in business. Learn how telephone sales can maximise opportunities and generate revenue for your business.
This programme is for you if
You are required to make outbound sales calls to generate sales or appointments
You would like more structure and confidence in your calls
You would benefit from
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Customer Focus on the Telephone
You never get a second chance to make a first impression!
Your first ever contact with a customer will probably be over the phone. They will be forming an opinion of you from that moment a and that first impression can either have them keen to learn more about your products or services - or have them going elsewhere. Taking a professional approach to customer service on the telephone is
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From Fintuition
Short Selling course




...are often regarded as sophisticated market participants, but they are also vulnerable to a series of unusual risks. In this course, we will explore how short-sellers behave in practice, how they manage the risks they face and how they gain valuable new ideas and warning signs from stock lending data.
What You Will Learn
We will examine the evidence behind a variety of short-selling
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From XChange Training UK
Adobe InDesign CS3 - One Day Introduction Training Course



...obe Bridge. PDF output, XML , and export to GoLive output are also supported, making InDesign the perfect tool for repurposing content.
In this one day course we cover all of the key features of InDesign CS3 you ll need to create attractive, professional page layouts. Over the two days we also create a print-ready version of a publication that you work on, to ensure that when you have
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Adobe InDesign CS3 - Two Day Introduction Training Course



...obe Bridge. PDF output, XML , and export to GoLive output are also supported, making InDesign the perfect tool for repurposing content.
In this two day course we cover all of the key features of InDesign CS3 you ll need to create attractive, professional page layouts. Over the two days we also create a print-ready version of a publication that you work on, to ensure that when you have
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Adobe InDesign CS3 - One Day Intermediate training Course
...be Bridge. PDF output, XML , and export to GoLive output are also supported, making InDesign the perfect tool for repurposing content.
In this two day course we cover all of the key features of InDesign CS3 you ll need to create attractive, professional page layouts. Over the two days we also create a print-ready version of a publication that you work on, to ensure that when you have
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Adobe InDesign CS3 - Two Day Intermediate training Course



...obe Bridge. PDF output, XML , and export to GoLive output are also supported, making InDesign the perfect tool for repurposing content.
In this two day course we cover all of the key features of InDesign CS3 you ll need to create attractive, professional page layouts. Over the two days we also create a print-ready version of a publication that you work on, to ensure that when you have
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Adobe InDesign CS3 for QuarkXPress users One Day Training Course



...obe Bridge. PDF output, XML , and export to GoLive output are also supported, making InDesign the perfect tool for repurposing content.
In this one day course we cover all of the key features of InDesign CS3 you ll need to create attractive, professional page layouts. Over the day we also create a print-ready version of a publication that you work on, to ensure that when you have finished
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Adobe InDesign CS3 for QuarkXPress users Two Day Training Course
...obe Bridge. PDF output, XML , and export to GoLive output are also supported, making InDesign the perfect tool for repurposing content.
In this two day course we cover all of the key features of InDesign CS3 you ll need to create attractive, professional page layouts. Over the two days we also create a print-ready version of a publication that you work on, to ensure that when you have
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Adobe Illustrator CS3 - One Day Introduction training



...CS3 with XChangeTraining
-Our Illustrator CS3 trainers are experienced design professionals with excellent knowledge off all aspects of graphic design from creating artwork to guaranteeing successful output.
-It's bespoke and solutions based: before you come to XChange Training we agree the course content with you based on your needs.
-We take the time to work specifically on any files you
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Adobe Photoshop CS3 Extended - Two Day Bespoke Training Course
...bespoke course in Adobe Photoshop CS3, you will learn the areas of image manipulation and creation which are most relevant depending upon your previous experience. If new to Photoshop learning how to create accurate selections to modfiy with Photoshop s tools will form a key part of the training (including Quick Masks), as will understanding layers, using colour and transparency, and adjusting
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Adobe Dreamweaver CS3 - One Day Introduction training
...th XChangeTraining
-Our Adobe Dreamweaver CS3 trainers are experienced web design professionals with excellent knowledge off all aspects of internet technology and graphic design.
-It's bespoke and solutions based: before you come to XChange Training we agree the course content with you based on your needs.
-We take the time to work specifically on any files you bring along to the course,
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Adobe Dreamweaver CS3 - Two Day Introduction training



...th XChangeTraining
-Our Adobe Dreamweaver CS3 trainers are experienced web design professionals with excellent knowledge off all aspects of internet technology and graphic design.
-It's bespoke and solutions based: before you come to XChange Training we agree the course content with you based on your needs.
-We take the time to work specifically on any files you bring along to the course,
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Adobe Dreamweaver CS3 - One Day Intermediate training
... understanding of this sophisticated, multi-featured software to a fully-fledged working knowledge of how to use the more advanced utilities that have earned Dreamweaver its place as the benchmark WYSIWYG application. This course will enable you to put these enhanced features to use, both to help you with the efficient creation and management of your websites, and to help you create the most
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Adobe Flash CS3 - One Day Introduction training



...CS3 with XChangeTraining
-Our Adobe Flash CS3 trainers are experienced web design professionals with excellent knowledge of all aspects of internet technology and graphic design.
-It's bespoke and solutions based: before you come to XChange Training we agree the course content with you based on your needs.
-We take the time to work specifically on any files you bring along to the course,
more...
Adobe Flash CS3 - Two Day Introduction training



...CS3 with XChangeTraining
-Our Adobe Flash CS3 trainers are experienced web design professionals with excellent knowledge of all aspects of internet technology and graphic design.
-It's bespoke and solutions based: before you come to XChange Training we agree the course content with you based on your needs.
-We take the time to work specifically on any files you bring along to the course,
more...
Adobe Photoshop CS4 - Two Day Introduction
...ks), as will understanding layers, using colour and transparency, and adjusting images to improve their quality/ suitability for their intended publication. As Photoshop is such a feature-rich application, other features of the software will be considered according to how appropriate they are to your workflow needs.
By the end of this course you will be able to use Photoshop CS4 to create
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From Fintuition
Credit Derivatives and Hedge Funds



This course is aimed at prime brokerage staff, hedge funds and fund of funds, institutional investors and others wishing to gain a thorough understanding of credit derivatives as they are used by hedge funds. The course will test knowledge on a continuous basis by use of realistic scenarios for all.
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Global Collateral Management




Intermediate-level course covering business drivers, risk, regulatory capital, legal framework, margining strategies, and optimisation of collateral against securities loans and repos as well as both OTC and exchange-traded derivatives.
This course explains the rationale and current best-practice functioning of collateral management programmes for financial institutions. It is designed to build
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Prime Brokerage
Intermediate-level course examining the requirements of a successful prime brokerage business and the key tax and legal issues in both principal ownership and agency ownership structures.
This course covers the development of prime brokerage into the sophisticated package of services it is today. Day 1 examines the nature and key trading strategies of hedge funds and the allocation of margin. The
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From Resourceful Change
Motivation
...ple the decision could have been and how real the rewards are.
And yet you hesitated.
Others decided to 'go for it' and are currently enjoying those rewards because they knew when to spring into action - when to engage their motivation.
I'm sure we both agree that motivation is a very important thing to have - but what is it exactly?
Motivation comes from what you do on the inside -
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From Control Security Limited
City & Guilds 7307 Certificate in Delivering Learning Teaching Adults

...tive students may be wishing to change or pursue another career, in teaching adults (generally from 16 years old and upwards). There are many opportunities to teach and train in the many colleges training and commercial organisations, locally and nationally. The 7302/ 7307 Certificate in Delivering Learning/ Teaching Adult Learners can be a valuable asset when attending interviews for
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