Online Are Used eLearning

Introduction to Hypothesis Testing and Testing for Means in Six Sigma ...mples is real or due to random chance. A variety of tests are used to find statistical evidence to reject or "not to reject" a hypothesis. Once this is accomplished, the Six Sigma team is ready to move forward with identifying, testing, and implementing solutions to address the root causes of failure. This course covers the key hypothesis testing concepts and the tests used in Six Sigma. The  more...

Hypothesis Tests for Variances Proportions ANOVA and Chi-Square in Six Sigma Hypothesis Tests for Variances, Proportions, ANOVA, and Chi-Square in Six Sigma ASQ Six Sigma Green Belt (SSGB) The hypothesis test is one of the most important tools used in the Analyze stage of the Six Sigma DMAIC methodology. A hypothesis test helps to determine whether or not an observed relationship or difference truly exists between inputs and outputs identified in the earlier stages  more...

Design of Experiments and Validation of Solutions in Six Sigma Design of Experiments and Validation of Solutions in Six Sigma ASQ Six Sigma Green Belt (SSGB) "We are, I think, in the right road of improvement, for we are making experiments," said Benjamin Franklin. In the Improve stage of the DMAIC process, Six Sigma teams design and conduct experiments to study the nature of relationships between input variables and the response variable(s). They do  more...

Statistical Process Control and Control Plans in Six Sigma Statistical Process Control and Control Plans in Six Sigma ASQ Six Sigma Green Belt (SSGB) In the final stages of the Six Sigma DMAIC methodology, once process improvement opportunities are identified and implemented, you need to make sure that the improved processes are controlled to sustain the process improvement gains. Statistical process control (SPC) provides tools which can be used to  more...

Administrative Professionals Common Administrative Support Tasks Administrative Professionals: Common Administrative Support Tasks When it comes to a typical day at the office for an administrative professional, each day's planned agenda can change on a whim. Whether it be unexpected meeting requests to juggle, a last-minute announcement the boss needs to communicate, or a sudden request from the boss that shifts priorities, the tasks performed in a  more...

Becoming a Manager Responsibilities and Fears ...ities of others and ensuring that the company's resources are used effectively. Apprehensions about whether you are able to do the job are natural--it merely indicates a healthy respect for the role. Taking some time to consider how you can best direct your current abilities toward the new task will be time well spent. It is inevitable that your co-workers' expectations of you  more...

Strategic Approaches to Risk Management HRCI SPHR Strategic Approaches to Risk Management (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) Risk management, the safeguarding of the health, safety, and security of employees, is essential for business success and of particular concern to HR professionals. This course explains how to apply common occupational health, safety, and  more...

Tests for Variances and Proportions Tests for Variances and Proportions ASQ Six Sigma Black Belt (SSBB) As a Six Sigma team moves into the Analyze phase of a project, team members begin analyzing the information and data collected in the earlier phases. During the Analyze phase, Six Sigma teams identify possible sources of variation, underlying root causes, and areas for improvement. It is here where assumptions or hypotheses  more...

Sustaining Improvements Gains from Six Sigma Projects Sustaining Improvements & Gains from Six Sigma Projects ASQ Six Sigma Black Belt (SSBB) As a Six Sigma project winds down, there are a number of activities that, if utilized, can determine whether the implemented process improvement will continue to meet intended results, thus contributing to the overall and ongoing success of the organization. This course will explore the importance of  more...

Using Voice of the Customer in Six Sigma Using Voice of the Customer in Six Sigma ASQ Six Sigma Black Belt (SSBB) Customers are at the heart of all Six Sigma initiatives, and this focus on customers is what makes Six Sigma an outstanding organizational performance improvement program. The voice of the customer (VOC) is a Six Sigma strategy used to capture requirements and feedback from the customer and to meet their requirements.  more...

Developing Project Charters and Tracking Six Sigma Projects Developing Project Charters and Tracking Six Sigma Projects ASQ Six Sigma Black Belt (SSBB) A project charter is the most important document used to initiate and manage a Six Sigma project, and it is treated as an informal contract between an organization and the Six Sigma team. The project charter articulates the problem that the Six Sigma team is going to work on, and the project's scope,  more...

Conducting Experiments and Analyzing Results in Six Sigma Conducting Experiments and Analyzing Results in Six Sigma ASQ Six Sigma Black Belt (SSBB) Six Sigma teams design and conduct experiments to investigate the relationships between input variables and response variables. By controlling and changing the input variables and observing the effects on the response variables, a Six Sigma team gains a deep understanding of these relationships. After  more...

Nonstatistical Analysis Methods in Six Sigma Nonstatistical Analysis Methods in Six Sigma ASQ Six Sigma Black Belt (SSBB) Getting to the source of why something has gone wrong in a system or process is critical to identifying the changes necessary for resolving the problem. During the Analyze phase of a Six Sigma project, a Black Belt practitioner utilizes a variety of statistical and nonstatistical tools and methods for analyzing  more...

Forming Project Teams for Six Sigma Forming Project Teams for Six Sigma ASQ Six Sigma Black Belt (SSBB) Forming an effective Six Sigma team for driving improvement projects throughout an organization is essential to Six Sigma success. Six Sigma teams are vital to improving an organization's existing quality to enhance bottom-line performance while reducing costs. The methods used to form and develop a Six Sigma team will have  more...

Nonparametric Tests in Six Sigma Analysis Nonparametric Tests in Six Sigma Analysis ASQ Six Sigma Black Belt (SSBB) Hypothesis testing is a process of assuming an initial claim about the population characteristics and then statistically testing this claim using sample data. Testing hypotheses is a very important activity in Six Sigma projects in the areas of analysis, decision making, and change implementation. In conventional  more...

Tools for Planning and Managing Six Sigma Project Opportunities Tools for Planning and Managing Six Sigma Project Opportunities ASQ Six Sigma Green Belt (SSGB) In many situations your results are only as good as the tools you use. Knowing which tools to use, and how to apply them effectively, is the key to any endeavor's success. This assertion holds true for process and quality improvement strategies, and Six Sigma and quality improvement teams  more...

Modeling and Analyzing Processes in Six Sigma Modeling and Analyzing Processes in Six Sigma ASQ Six Sigma Green Belt (SSGB) "If you can't describe what you are doing as a process, you don't know what you are doing," says W. Edwards Deming, a well-known American quality advocate, statistician, and educator. During the Measure stage of the Six Sigma methodology, you need to identify and map processes and procedures for problem areas  more...

Probability Distributions and Measurement Systems Analysis in Six Sigma Probability Distributions and Measurement Systems Analysis in Six Sigma ASQ Six Sigma Green Belt (SSGB) Probability distributions are an essential part of descriptive statistics that Six Sigma teams can use to assist in fitting collected data into various types of distributions. Probability distributions help to ascertain specific probability values in the distribution and lead the Six Sigma  more...

Six Sigma and Lean in the Organization Six Sigma and Lean in the Organization ASQ Six Sigma Green Belt (SSGB) Six Sigma is a highly disciplined, data-driven improvement program that helps companies focus on eliminating defects in any process and delivering near-perfect products and services. Six Sigma has been globally accepted as a profitable and winning business strategy. More and more companies are embracing Six Sigma in a  more...

Connectors Transport Rules and Message Compliance in Exchange Server 2007 Connectors, Transport Rules, and Message Compliance in Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) The SMTP protocol is the primary protocol used to relay e-mail messages between servers on the Internet. Since most e-mail systems are connected to the Internet, it is important to understand how SMTP is configured  more...

Managing and Troubleshooting Windows Vista Systems ...up Policies consist of Group Policy Objects (GPOs), which are used to configure system-wide or user-based settings, and are automatically applied to prevent problems and implement standards. For easier administration, event forwarding can be used to monitor events on multiple Windows Vista systems using one central location. The improved Task Scheduler is another management tool that can be  more...

First Aid CPR First Aid: CPR Emergencies requiring cardiopulmonary resuscitation (CPR) can and do occur without warning. It is important that you know the basic emergency techniques for recognizing and treating failures of the respiratory system and heart. This one-hour course will focus on the ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation. Note:  more...

First Aid Basic First Aid: Basic First aid is the immediate care for victims of injuries or sudden illness, before professional medical treatment is available. It not only involves the victim's physical condition and emotional state, but the entire emergency situation. This one-hour training course will focus on how to use a systematic approach to evaluate an emergency situation and respond to basic first  more...

First Aid Automated External Defibrillator First Aid: Automated External Defibrillator The primary focus of this 30-minute course is the proper use of the Automated External Defibrillator (AED). Use of the AED also includes the ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation, which will also be briefly reviewed in this training. Note: This training should not be used as the  more...

Oracle 11i Organization Period and Calendar Definitions in Oracle Projects Oracle 11i: Organization, Period, and Calendar Definitions in Oracle Projects Oracle To recognize how Oracle Projects' multiple organization architecture, periods, and calendars are used for structuring and scheduling, and to implement them in an enterprise  more...

Oracle 11i Resource and Role Management Oracle 11i: Resource and Role Management Oracle To recognize the resources and roles in Oracle Projects, how they are used in project management, and to create and assign them  more...

Troubleshooting and Closing the Project Troubleshooting and Closing the Project The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during  more...

Fall Protection or Working at Heights Fall Protection (or Working at Heights) This one-hour course is intended to provide employees who might be exposed to fall hazards the ability to recognize such hazards and the ability to minimize them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recognize common workplace fall hazards, describe fall  more...

Ergonomics in the Workplace Ergonomics in the Workplace This course is designed to provide the basic information needed to recognize and report musculoskeletal disorder (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to both office  more...

Decontamination HAZWOPER Decontamination (HAZWOPER) This training provides information concerning decontamination, which is the process of removing contaminants that have collected on workers and equipment. Decontamination protects you from hazardous substances that may contaminate and eventually penetrate protective clothing, respiratory equipment, tools, vehicles, and other equipment used on-site. It also prevents  more...

Cryogenic Safety Cryogenic Safety Cryogenic materials are commonly used in the workplace for a variety of purposes, such as refrigeration, medical applications, and rocket propulsion. Due to their extremely cold temperatures, cryogenic materials can be hazardous if handled and stored incorrectly. Any employees handling cryogenic materials must wear personal protective equipment. If employees are exposed to  more...

Cold Stress Cold Stress This course will discuss the effects of cold on your body, outline the risk factors for cold-related ailments, and describe the associated treatments for each. This training will also describe several preventive measure techniques and safe work practices that you can use to protect yourself from cold-related stresses. The content in this course is designed to comply with the  more...

Chlorine Safety Chlorine Safety Chlorine is one of the 90 elements essential to daily life, along with oxygen, hydrogen, and carbon. Chlorine is used in many processes, including electronics, water purification, synthetics, and medicines. Around 12 million tons of chlorine are produced for such purposes in North America alone. The Occupational Safety and Health Administration (OSHA) recognizes chlorine as a  more...

Behavior Based Safety for Supervisors Behavior Based Safety for Supervisors This course is intended to provide supervisors with an overview of the concepts of behavior-based safety. This training will aid those supervisors who have not used these techniques in their day-to-day duties and responsibilities in the past. The content in this course is designed to comply with the intent of the applicable regulatory requirements.  more...

Oracle Database 10g Miscellaneous New Features Oracle Database 10g: Miscellaneous New Features Oracle To recognize how various new features are used in Oracle 10g  more...

Using Basic Control Charts in Six Sigma ... time. The process may show variation, and control charts are used to determine if the variation is natural to the process or if there is another reason for the discrepancy. Control charts can also be used in other stages of Six Sigma to examine how a process is performing over time and also to identify and analyze any special cause variations. Depending on the type of data, different types of  more...

IATA 5 Limitations and Shipment Review IATA 5: Limitations and Shipment Review This course explains that the Department of Transportation (DOT) governs all modes of transportation in the U.S., including air transportation. The DOT has a set of regulations pertaining to the shipment of hazardous materials (dangerous goods) known as the Hazardous Materials Regulations (HMR). This training course may be used to meet the requirements  more...

IATA 3 Packaging IATA 3: Packaging This training course will introduce the packaging requirements of the International Air Transport Association's Hazardous Materials Regulations. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the  more...

IATA 4 Documentation IATA 4: Documentation This training course will introduce the requirements of the International Air Transport Association's Hazardous Materials Regulations, including required documentation to transport dangerous goods (Shipper's Declaration for Dangerous Goods and Air Waybill). This training course may be used to meet the requirements for general awareness/familiarization training. Your  more...

IATA 2 Marking and Labeling IATA 2: Marking and Labeling This one-hour training course will introduce the International Air Transport Association's Marking and Labeling requirements. The proper identification, preparation, and transportation of hazardous materials affects everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will  more...

IATA 1 Hazard Class Identification Classification IATA 1: Hazard Class Identification Classification This training course will introduce the requirements of the International Air Transport Association's Hazardous Materials Regulations, including definitions, an introduction to the Hazard Classes, and the List of Dangerous Goods. The proper identification, preparation, and transportation of hazardous materials affect everyone's safety. This  more...

DOT 4 Loading and Storage DOT 4: Loading and Storage This one-hour training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including the interpretation of the segregation table, general guidelines for shipping papers, loading and unloading HAZMAT, and incident reporting requirements. The proper identification, preparation, and transportation of hazardous  more...

DOT 3 Shipping Papers DOT 3: Shipping Papers This half-hour training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including the components of the basic description of hazardous material, general information required on the shipping paper, use of the HAZMAT Precedence Table, and general emergency response information. The proper identification,  more...

DOT 2 Packaging and Labeling DOT 2: Packaging and Labeling This training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including packaging, labeling, marking, and placarding. The proper identification, preparation and transportation of hazardous materials impacts everyone's safety. This training course may be used to meet the requirements for general  more...

Problem Solving Digging Deeper ...one that has the maximum chance of success. Several tools are used for analysis and evaluation at each of these steps. Examples of tools that help find the root causes of the problem are the cause-and-effect diagram and five-why analysis. Cost-benefit and force-field analysis help in choosing the best solution. This course helps you recognize the value of honest, fact-based analysis and  more...

Decision Making Tools and Techniques Decision Making: Tools and Techniques Napoleon Bonaparte once said, 'Nothing is more difficult, and therefore more precious, than to be able to decide.' Good decision making means choosing the course of action that optimizes the return on your investment of resources. But before you can make a good decision, you need to first identify and evaluate your alternatives. Fortunately, a number of  more...

Privacy Information Security Privacy & Information Security Information about individuals is used by businesses to provide customers with a huge array of targeted goods and personalized services that consumers have come to expect. If it lands in the wrong hands, this same information can result in harm to the very individuals it was meant to serve. The protection of an individual's personal information has business  more...

Code of Conduct Company Template Code of Conduct Company Template The purpose of this course is to familiarize your employees with your company's Code of Conduct and any other related policies that define your expectations for their conduct as an employee of your company. This course is designed to serve as a customizable template for that purpose. Topics can be removed or modified to suit your company's requirements.  more...

Conflict of Interest Simulation Conflict of Interest Simulation In this simulation experience, you will assume the role of an HR generalist assigned to a branch sales office for KTW Home Supplies, a major manufacturer of consumer home goods. As the simulation opens, you will be approached by a salesperson who wishes to speak to you confidentially regarding a possible conflict of interest that she has witnessed. The  more...

Preparing a Business Case Preparing a Business Case Why put time and effort into preparing, writing, and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding.  more...

Shaping the Direction of Customer Service in Your Organization Shaping the Direction of Customer Service in Your Organization There are several defining moments or moments of truth that can make or break every service transaction. To successfully navigate these moments of truth, it's important for service organizations and specifically customer service leaders to add value to a customer's experience by creating and implementing strong, clearly-defined  more...

Accident Investigation and Reporting Accident Investigation and Reporting This course will provide an overview of accident investigation and reporting procedures. The accident investigation and reporting process helps to provide a safe working environment by determining the causes of an accident, then reporting them so that accidents can be prevented in the future. The content in this course is designed to comply with the  more...

Used Oil Management Used Oil Management Failure to properly dispose of used oil is a serious, but little recognized, environmental problem. This one-hour course reviews the various regulatory requirements associated with used oil management primarily from a generator's perspective. The goal of this training is to provide you with an overview of the used oil management programs and explain the different  more...

Introduction to Operational Support and Analysis ...e daily activities and organizational infrastructure that are used to deliver services to the organization and the customer. The proper management of these activities and organizational infrastructure is the key to ensuring service operations functions and processes are delivered successfully. Service operations best practices also ensure adequate monitoring and controlling measures are in  more...

Spill Prevention Control Countermeasure Plan Petroleum Products Spill Prevention Control & Countermeasure Plan (Petroleum Products) When petroleum products are accidentally spilled, they may damage the environment and pollute our waterways. A spill of only one gallon of oil can contaminate a million gallons of water. This 30-minute course will provide you with information on the prevention and countermeasures you should take should a spill occur. This  more...

Request Fulfillment Process Interfaces and Challenges Request Fulfillment Process Interfaces and Challenges ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam What would you think if you called your Internet provider to get a new password, and they told you it was going to be a week before they could resolve your request? Or even worse, imagine them not being able to do it at all  more...

DOT 1 Hazardous Materials Table DOT 1: Hazardous Materials Table This training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including definitions, an introduction to the nine Hazard Classes, and the HAZMAT Table. The proper identification, preparation, and transportation of hazardous materials impact everyone's safety. This training course may be used to meet  more...

DOT Security for Shipment of Hazardous Materials DOT Security for Shipment of Hazardous Materials According to the US Department of Transportation (DOT), over 800,000 shipments of hazardous materials are transported in the United States every day. The materials shipped include those of chemical, petroleum, radioactive, explosive, and poisonous natures. Of the 800,000 shipments, almost 769,000 are transported by truck on the nation's roads,  more...

Workplace Safety Orientation Workplace Safety Orientation This one-hour course will provide an awareness level orientation of basic industrial safety fundamentals. It was designed to provide an overview of some of the basic concepts and techniques used in modern industry to protect workers. It also describes the purpose of the following safety programs: Hazard Communication; Bloodborne Pathogen Safety; Lockout/Tagout;  more...

Welding Cutting and Brazing Welding, Cutting and Brazing Welding, cutting, and brazing are hazardous activities that pose a unique combination of both safety and health risks to more than 500,000 workers in a wide variety of industries. The risk from fatal injuries alone is more than four deaths per thousand workers over a working lifetime. This one-hour course will inform learners of potential health and safety  more...

Cisco CVOICE 8 0 Cisco Unified Communication Manager Cisco CVOICE 8.0: Cisco Unified Communication Manager Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Cisco Unified Communications Manager Express provides call processing for Cisco Unified IP phones for small-office or branch-office environments. It enables the large portfolio of Cisco integrated services routers to deliver  more...

Safe Work Practices Safe Work Practices This course provides information about day-to-day safe work practices and working safely with equipment and hazardous materials. The intent of the course is to enable the learner to identify those practices (the right way to do things) that must be followed that will either eliminate or minimize the potential for injury from workplace hazards. The content in this course  more...

Site Control HAZWOPER Site Control (HAZWOPER) This training describes measures designed to minimize your exposure to hazardous substances, and prevent the migration of contamination to "clean" areas of the site. OSHA requires that employees who work at hazardous material sites, or respond to spill emergencies, receive training to eliminate unnecessary risk of exposure to hazardous substances. The content in this  more...

Regulatory Information Regulatory Information Essentially all workplaces have safety and health standards that have been imposed by federal and state authorities. The intent of these workplace standards and requirements is to protect the health and welfare of individual employees. This one-hour course will explain how safety requirements for workplaces are established and how they are enforced. The training will  more...

Radiation Safety Radiation Safety This one-hour course is designed to familiarize you with the health implications associated with ionizing radiation, and measures that can be used to protect you from radiation exposure. There is a significant health risk to workers if radiation sources are not properly controlled. The content in this course is designed to comply with the intent of the applicable regulatory  more...

PPE Personal Protective Equipment PPE: Personal Protective Equipment This course covers types, selection, maintenance, and care of personal protective equipment in the workplace. The types of personal protective equipment (PPE) covered in the course include: hard hat, respiratory protection, hearing protection, and body protection. The content in this course is designed to comply with the intent of the applicable regulatory  more...

Powered Industrial Truck Safety Powered Industrial Truck Safety This course is designed for personnel who work with or around a power-propelled truck (a.k.a. forklift) used to carry, push, pull, lift, stack, or tier materials. It will better familiarize the worker with the potential health and safety concerns associated with powered industrial trucks. The content in this course is designed to comply with the intent of the  more...

Material Safety Data Sheets Material Safety Data Sheets This course is designed to provide both workers and supervisors with a better understanding of how to interpret a Material Safety Data Sheet (MSDS), as well as address specific requirements associated with MSDS's in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to:  more...

Lockout Tagout Lockout/Tagout This course provides information about control of hazardous energy and work under the protection of a lockout/tagout permit. The intent of the course is to provide information on lockout/tagout practices and the significance of lockout/tagout devices. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives  more...

Scaffolding and Ladder Safety Scaffolding and Ladder Safety This course is designed to train employees to recognize the hazards associated with ladders, stairways, and the type of scaffold being used at the work site and to understand the procedures to control or minimize those hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to  more...

Hot Work Permits Hot Work Permits Hot work can be defined as any operation such as brazing, cutting, welding, grinding, soldering, or torching that can cause sparks or flames. While such work is necessary, the hazards associated can be minimized through an effective hot work permit program. This 30-minute course provides an overview of an OSHA-compliant hot work permit program, including the permit process,  more...

Cisco CVOICE 8 0 Call Routing Dial Plans Cisco CVOICE 8.0: Call Routing & Dial Plans Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) To integrate VoIP networks into existing voice networks, you must have the skills and knowledge to implement call routing and design an appropriate numbering plan. A scalable numbering plan establishes the baseline for a  more...

Used Oil Management Used Oil Management Failure to properly dispose of used oil is a serious, but little recognized, environmental problem. This one-hour course reviews the various regulatory requirements associated with used oil management primarily from a generator's perspective. The goal of this training is to provide you with an overview of the used oil management programs and explain the different  more...

Spill Prevention Control and Countermeasure Plan Petroleum Products Spill Prevention Control and Countermeasure Plan (Petroleum Products) When petroleum products are accidentally spilled, they may damage the environment and pollute our waterways. A spill of only one gallon of oil can contaminate a million gallons of water. This 30-minute course will provide you with information on the prevention and countermeasures you should take should a spill occur. This  more...

Hazard Communication HAZWOPER Hazard Communication (HAZWOPER) This training discusses programs and procedures dealing with chemical hazards as stated in OSHA Regulation, 29 CFR 1910.1200, the Hazard Communication Standard. This training is geared toward employees who are actively involved in cleanup activities. The content in this course is designed to comply with the intent of the applicable regulatory requirements.  more...

Hazard Communication An Employees Right to Know Hazard Communication: An Employees Right to Know This course will acquaint you with the precautions that both you and your employer must take in order to safely use, handle, and dispose of hazardous chemicals in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify the routes of chemical  more...

Hazardous Materials Handling and Storage Hazardous Materials Handling and Storage This course covers information about drum handling, compressed gas cylinders, flammable materials, slings, safe lifting techniques, and safe handling procedures. The intent of the information is to familiarize the learner with safe work practices necessary to prevent injury while handling materials and equipment in the workplace. The content in this  more...

Hand and Power Tool Safety ... and Power Tool Safety A variety of hand-held tools are used in the workplace. This course will provide an understanding of the potential hazards associated with the use of hand tools and power tools as well as the safety precautions required to prevent those hazards from occurring. Power tool hazards are addressed by the power source used: pneumatic, liquid fuel, hydraulic, or  more...

First Aid Medical Emergencies First Aid: Medical Emergencies Medical emergencies can occur at anytime but may be hidden because of injuries suffered in an accident, or an accident may trigger a medical emergency such as a heart attack, stroke, or seizure. This one-hour training will focus on the signs and symptoms of specific medical emergencies and their treatment. Being trained in first aid could mean the difference  more...

Verifying and Building on Ideas Verifying and Building on Ideas Generating creative ideas can be a very exciting and stimulating process. This is particularly true during the initial stages of idea generation, when many adopt an 'anything goes' approach. Later, however, the workability of ideas needs to be verified, or checked. Ideas are more likely to be relevant and useful when they have been assessed in the context of  more...

Maintaining Your Life Balance Maintaining Your Life Balance You have the knowledge to assess current work/life balance and overcome internal and external obstacles to achieving balance. You know where you are and where you want to be, but now what? How do you achieve and maintain that balance? How will it be affected by external factors and behaviors? This course will focus on techniques for maintaining work/life  more...

Advanced Tools in Photoshop CS3 Advanced Tools in Photoshop CS3 Adobe Designers and photographers alike can use a variety of advanced Photoshop CS3 tools to enhance their images. This course explores the digital versions of techniques used in traditional photography darkrooms such as smudging, dodging and burning, and applying filters. It also demonstrates how Photoshop users can isolate or extract areas of an image by  more...

Service Desk Metrics and Outsourcing Service Desk Metrics and Outsourcing ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam Service Desks are an integral part of any IT service-providing organization, and it's vital to accurately and consistently measure how your Service Desk is performing to ensure it is addressing the needs of customers and users, and also to make  more...

Measurement Assessment and Metrics Measurement: Assessment and Metrics ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Were you ever in a situation where you started a new project and weren't sure of its effectiveness? Is your new process trending toward success or failure? These are questions that should be on the mind of every manager. An effective manager is  more...

Introduction to Functions ...ture, and management of how those assets and architecture are used, maintained, supported, and delivered are essential to a complete and efficient IT organization. This course covers the Technical Management function, including its role, objectives, and activities. The course also covers the role and objectives of the IT Operations Management function, and the documentation created and used in  more...

Basics of Six Sigma Projects and Teams Basics of Six Sigma Projects and Teams ASQ Six Sigma Green Belt (SSGB) "Effective leadership is putting first things first. Effective management is discipline, carrying it out," says famous motivator and author, Stephen R. Covey. Six Sigma needs both effective leadership and management to deliver its promised results to an organization. It requires all Six Sigma leaders Master Black Belts,  more...

Basic Acct Principles and Framework Basic Acct. Principles and Framework Accounting and finance are the universal languages of business, and their functions form the core of most organizations. The accounting function sets up the bookkeeping system, monitors it, prepares and presents the financial statements to management, and interprets them as needed. Bookkeeping is a part of the accounting function and involves the  more...

Customer-Focused Management Customer-Focused Management ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Sam Walton, founder of Wal-Mart, is reputed to have said, "There is only one boss the customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else." Effective quality management processes focus on the  more...

Cisco CVOICE 8 0 QoS Mechanisms ...es on the DiffServ model and explains the mechanisms that are used to implement DiffServ. The Modular quality of service (QoS) command-line interface (CLI), or MQC, provides a modular approach to the configuration of QoS mechanisms. MQC allows network administrators to introduce new QoS mechanisms and reuse available classification options. This course outlines how to implement QoS policies  more...

Cisco CVOICE 8 0 Congestion Rate Limiting AutoQos Cisco CVOICE 8.0: Congestion, Rate Limiting & AutoQos Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Queuing algorithms are one of the primary ways to manage congestion in a network. Network devices manage an overflow of arriving traffic by using a queuing algorithm to sort traffic and determine a method of prioritizing the  more...

Dreamweaver CS4 Site Maintenance Advanced Concepts Dreamweaver CS4 Site Maintenance & Advanced Concepts Adobe Many advanced web site developers prefer the flexibility of hand coding to interface-based design. Dreamweaver CS4 offers a number of tools and options, which can be used to hand code entire sites, or customize specific page sections. This course explores these coding features, and provides basic coverage of XML and XSLT.  more...

Animation in Flash CS4 Animation in Flash CS4 Adobe Adobe Flash CS4 Professional is a powerful application for creating and editing dynamic vector-based animations. Its versatile workspace and toolset enable developers to quickly create animations that can be used in a wide variety of contexts. This course introduces the learner to animating in Flash. It explores how to create multiple types of animation including  more...

Using Flash CS4 Libraries Text Components Using Flash CS4 Libraries, Text & Components Adobe In the world of digital design, it is common knowledge that interactive and engaging applications require attractive graphics, but there is also a need for the often-neglected supporting character in Flash applications - the text. The effective and balanced presentation of text is an essential element of most interactive applications. Adobe  more...

Adobe Fireworks CS4 Adobe Fireworks CS4 Adobe Adobe Fireworks CS4 is a robust graphics editor primarily used for prototyping web sites and creating and optimizing images for the Web. This course explores the Fireworks interface and the robust toolset offered within the application, including selection, bitmap, and vector tools. The course also explains concepts used in prototyping web sites, such as  more...

Financial Statements for Non-fiinancial Professionals Financial Statements for Non-fiinancial Professionals Financial statements, including the Income Statement, the Cash Flow Statement, and the Balance Sheet, work as a dashboard of the financial performance of an organization. Knowing how these financial statements are created, and how they reflect the performance of the organization, helps non-financial professionals better understand how  more...

Communication Strategies for the Remote Employee Communication Strategies for the Remote Employee With the trend toward telecommuting on the rise in many sectors, employees are faced with the growing challenges of working and communicating in virtual offices. Virtual offices can span countries and continents, and effective communication skills are not only important, but are the very key to telecommuters' success and their ability to move  more...

Selecting Suppliers Administering Contracts Selecting Suppliers & Administering Contracts One of the most important steps in the purchasing process is to select the supplier that best meets your organization's purchase needs. To help with this part of the process, organizations develop supplier evaluation criteria and use tools designed to conduct a comprehensive and objective evaluation of suppliers. Once the supplier is chosen, the  more...

CISSP Domain Operations Security CISSP Domain: Operations Security (ISC)2 CISSP - Certified Information Systems Security Professional Certified Information Systems Security Professional (CISSP) 2nd Edition In today's enterprise environment, operations security takes on many faces, but always comes back to making sure that all aspects of the operation of an enterprise environment are secured and functioning correctly. This  more...

CISSP Domain Business Continuity Disaster Recovery Planning ...ness operations. This course discusses the processes that are used to create a business continuity and disaster recovery plan and strategies for critical resource recovery. This course guides you through the Common Body of Knowledge (CBK) recommended by the International Information Systems Security Certification Consortium (ISC2) for its Certified Information Systems Security Professional  more...

CISSP Domain Information Security Governance Rish Mgmt CISSP Domain: Information Security Governance & Rish Mgmt. (ISC)2 CISSP - Certified Information Systems Security Professional Certified Information Systems Security Professional (CISSP) 2nd Edition Information Security Governance and Risk Management is an all encompassing domain that the information security professional must constantly be aware of. This course examines the frameworks and  more...

Oracle Database 11g R2 Database Architecture Recovery Operations ...n the database. This is accomplished using backups, which are used to protect against problems such as media failure, user errors, and application errors. This course reviews the major architectural components of the Oracle Database 11g architecture, such as memory structures, background processes, and the logical and physical storage structures. This course also discusses how to prepare an  more...

Value Stream Mapping in Lean Business Value Stream Mapping in Lean Business Processes are a part of every business. It is important to graphically depict these processes so areas of waste can be identified and eliminated, creating a more efficient, profitable, and lean organization. This course will enable the learner to create and interpret both current and future-state value stream maps and to recognize how a value stream map  more...

Deploying Windows 7 Using Zero-Touch Installation Deploying Windows 7 Using Zero-Touch Installation Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Administrator Microsoft offers different deployment tools to deploy Windows operating systems. The most recent addition is Microsoft Deployment Toolkit 2010, which can be used in conjunction with System Center Configuration Manager 2007 to perform Zero-Touch  more...

SAP Supply Chain Management SAP Supply Chain Management SAP SAP Supply Chain Management (SCM) is comprised of a collection of applications under the SAP system that enable advanced planning. Tightly integrated with SAP Enterprise Resource Planning (ERP), the SAP SCM system is used to streamline and optimize the supply chain by enabling automated decision making and providing improved analytical components. This course  more...

Cisco IINS 1 0 Cryptography Encryption Digital Signatures Cisco IINS 1.0: Cryptography, Encryption & Digital Signatures Cisco Cisco Certified Network Associate Security (CCNA Security) 640-553 Implementing Cisco IOS Network Security 1.0 Cryptographic services form the foundation for many security implementations and provide both confidentiality and integrity of data when that data might be exposed to untrusted parties. Understanding the basic  more...

A Practical App 2009 Security A Practical App. 2009: Security CompTIA CompTIA A 2009 220-702 CompTIA A Practical Application Preventing, treating, and removing malware and system security threats are necessary skills for IT technicians. This course examines methods used to deal with viruses and malware, along with measures used to implement resource security on operating systems and networks. This course is part of the  more...

A Practical App 2009 Troubleshooting Hardware A Practical App. 2009: Troubleshooting Hardware CompTIA CompTIA A 2009 220-702 CompTIA A Practical Application Within all industries, computer technicians are expected to locate and resolve issues ranging from hardware failure to operating system problems. In this course, the learner will be shown how to troubleshoot various computer components, such as motherboards, storage devices, power  more...

A Essentials 2009 Config Displays Peripherals Laptops Printers A Essentials 2009: Config. Displays, Peripherals, Laptops & Printers CompTIA CompTIA A 2009 220-701 CompTIA A Essentials Add-on devices and displays are a whole market in themselves, as are laptops and printers. The mobile world of technology has seen two ongoing trends: bigger and better displays, and smaller and more efficient components and laptops. This course examines these trends and  more...

Reducing Waste Streamlining Value Flow Using Lean Reducing Waste & Streamlining Value Flow Using Lean Eliminating waste is one of the most effective ways to increase the profitability of any organization. Processes either add value or waste to the production of a product or service. The seven wastes originated in Japan, where waste is known as muda. Seven types of waste were originally identified by Toyota's Chief Engineer Taiichi Ohno.  more...

Incident Management Response Introduction Resources ...esponses are prepared, and concepts and technologies that are used when dealing with incidents. This course also looks at the principles, importance of, and outcomes of incident management and how the information security manager, with the approval of senior management, prepares the people and the resources of the organization to deal with incidents when they occur. Finally, this course  more...

Information Risk Mgmt Program Framework Risk Assessment Information Risk Mgmt: Program Framework & Risk Assessment ISACA Certified Information Security Manager Certified Information Security Manager® Information risk management is a pivotal part of the role of an information security manager. This course will provide an overview of information risk management, as well as examine the elements that come into play when creating an information  more...

CompTIA Network 2009 Network Protocols CompTIA Network 2009: Network Protocols CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 In the late 1970s, those people working in the computer networking field felt that there was a need for a set of standards that could be used by anyone designing and developing applications and services that would need to communicate across a network. The Open Systems Interconnection (OSI) model  more...

CompTIA Network 2009 Network Devices ...IA Network 2009 There are a variety of devices that are used on a network. Depending on the design and requirements of the network, the choice of devices put in place will vary. Some devices, such as routers and switches, will be found on almost every network, while other devices, such as wireless access points and content switches, are more specialized and will only be present if the  more...

CompTIA Network 2009 Network Components CompTIA Network 2009: Network Components CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 In order for devices on a network to communicate, some type of medium has to be in place. Types of communication media include physical cable, copper or fiber optic, and can also refer to radio waves, such as in the case of wireless networks. This course covers the different standards that  more...

CompTIA Network 2009 Network Fundamentals CompTIA Network 2009: Network Fundamentals CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 The physical and logical 'shape' of a network is called the topology. Topologies have a great deal to do with how a network communicates and even what devices and media can be used on the network. As well, the scope of a network, for example, if it s a LAN, MAN, or WAN, can have an impact on  more...

CompTIA Security 2008 Threat Migration CompTIA Security 2008: Threat Migration CompTIA SY0-201 CompTIA Security 2008 Edition The central goals of network security are integrity, confidentiality, and availability. Even the most secure data systems are threatened on a daily basis, providing the challenge to administrators as well as users to maintain security. A decision must be made as to whether or not the cost of adding  more...

CompTIA Server 2009 Disaster Recovery CompTIA Server 2009: Disaster Recovery CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 Without a well thought out plan in place, all the best equipment and well trained personnel in the world will be useless in the event of a disaster. Disasters can be manmade or natural, and both types can cause short delays or major business disruptions. This course covers backup strategies and  more...

Internet-based Database-based Attacks Internet-based & Database-based Attacks Internet-based attacks and the mechanisms used to both accomplish and to defend against them is a staple of both hackers and ethical hackers today. This course examines how to hack web servers, and conversely, how to defend against those attacks, how to examine web applications for vulnerabilities, and how to fix them, how web-based password cracking  more...

SAP BusinessObjects Web Intelligence SAP BusinessObjects: Web Intelligence SAP Data may be an enterprise's most valuable proprietary asset. Each enterprise possesses unique data that, when used strategically, provides a competitive advantage. Data can reveal significant information about customer behavior and preferences, and provide insight into business processes that may ultimately influence what a company sells, how  more...

Ajax Applications Server Communication ...nication This course explores the technologies that are used to enable Ajax applications to interact with a server's external data. It will begin by examining the important role that ASP.NET, PHP, Java, and Ajax play in developing Ajax applications, and then explore how Ajax can access and utilize external data sent from a variety of sources. The course will move on to discuss JavaScript  more...

Physical Security Physical Security Physical security is the foundation for all networking security mechanisms. Unless a network is physically secure from threats, all other types of security can be negated. This course focuses on the need for, and implementation of physical security and how it is used as an all encompassing backbone for enterprise security. This course also assists students who are preparing  more...

Wireless Attacks Countermeasures Wireless Attacks & Countermeasures Wireless networking is becoming more and more prevalent in corporate networks. The methods used to set up and secure these networks are often tested by hackers to see if they can penetrate and gain information from them. This course examines wireless systems and 802.11x WLAN operational modes. This course discusses WEP and other wireless security protocols,  more...

Cryptography Cryptography Cryptography has been used for thousands of years to secure messages, identities, vital information, and communications mechanisms. This course analyzes the invention of cryptography, the use of algorithms and ciphers, and the secure mechanisms used for message authentication and certificate authority. And the course examines electronic security measures and the hacking tools  more...

Linux Hacking Linux Hacking The various distributions of Linux are becoming more and more popular. This course examines the history of Linux, the different flavors that are available, and the file structures used. This course also examines the methods that can be used to secure Linux systems, along with the tools that can be used both to test the security, and to penetrate it. Finally, this course  more...

Denial of Service Session Hacking Denial of Service & Session Hacking Denial of Service and Distributed Denial of Service attacks are common methods used by hackers to disrupt service to networks and to corporate environments. Session hijacking is used by hackers as a method to take over sessions after a user has successfully authenticated with a server. This course examines how DoS and DDoS attacks, along with Bots and  more...

Deterring Electronic Intrusions Deterring Electronic Intrusions Securing electronic access to an environment forms the backbone of IT security professionals' jobs. IT security specialists deal with methods to secure network access, both internally and externally. This course examines firewall, intrusion detection system (IDS), and honeypot detection techniques, as well as evasion techniques that can be used by an ethical  more...

Social Engineering Sniffing Social Engineering & Sniffing Employees are often a major security concern in big business, as social engineering is one of the most used methods to gain information and thus allow corporate networks to be hacked. Sniffing of corporate networks is also a method that hackers use to gain access to corporate resources. This course examines different types of social engineering and identity  more...

Communications Security in Windows Server 2008 ...y Policies, Account Policies, and Password Policies, that are used to implement security in your organization. It also explains how organizational units can be used to apply the Group Policy settings to a specific subset of computers or users, and how Internet Protocol Security (IPSec) can be used to secure Active Directory communications. The course is one in a series that covers the  more...

Active Directory Certificate Services in Windows Server 2008 Active Directory Certificate Services in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Active Directory Configuration (Exam 70-640) Windows Server 2008 introduces many new enhancements to the already popular certificate management service. This course covers Certificate Services in Windows Server 2008, which can be used to employ cost effective  more...

Footprinting Scanning Enumeration Footprinting, Scanning & Enumeration Gathering information about a company, its network, and the servers, services, and ports that it uses and has open is a very important part of preparing for an attack on a network; but it is also tremendously important for an ethical hacker to take the same steps and to find the same weaknesses. This course will examine the steps taken to gather  more...

Ethical Hacking The Need for Penetration Testing Ethical Hacking & The Need for Penetration Testing Ethical hacking - this almost seems like a contradiction of words, but it isn't; it is a skill set that is increasingly in demand from year to year. This course examines the differences between hacking and ethical hacking, the stages and phases of ethical hacking, the laws that govern hacking and ethical hacking, and the penetration testing  more...

Information Security Program Management Resources Implementation Information Security Program Management: Resources & Implementation ISACA Certified Information Security Manager Certified Information Security Manager® Once there is an information security program framework in place, the next step for an information security manager is to catalog the resources on hand, and to assemble the resources that are still required in order to implement the  more...

Information Security Program Development Metrics Implementation Information Security Program Development: Metrics & Implementation ISACA Certified Information Security Manager Certified Information Security Manager® The implementation of an information security program can be time consuming but, if done properly, it will ensure that your company is able to meet its security objectives. This course examines the elements necessary for implementing and  more...

Group Policy Objects Strategy in Windows Server 2008 Group Policy Objects Strategy in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Active Directory Configuration (Exam 70-640) New Group Policy features in Windows Server 2008 allow for improved centralized management and configuration of computers in an Active Directory (AD) environment. Group Policy Management Console (GPMC) version 2 is a  more...

Exchange Server 2010 Message Transport Exchange Server 2010 Message Transport Microsoft Microsoft Certified Technology Specialist Exchange Server 2010, Configuration (Exam 70-662) The SMTP protocol is the primary protocol used to relay e-mail messages between servers on the Internet. Since most e-mail systems are connected to the Internet, it is important to understand how SMTP is configured in Exchange Server 2010. This course  more...

Exchange Server 2010 Public Folders Messaging Records Mgmt Exchange Server 2010 Public Folders & Messaging Records Mgmt. Microsoft Microsoft Certified Technology Specialist Exchange Server 2010, Configuration (Exam 70-662) Organizations process an increasingly large volume of e-mail every day. To ensure compliance with legal requirements or company policy, messaging records management (MRM) can be used. The two main components of MRM are retention  more...

Exchange Server 2010 Administrative Tools Exchange Server 2010 Administrative Tools Microsoft Microsoft Certified Technology Specialist Exchange Server 2010, Configuration (Exam 70-662) The Exchange Management Console (EMC) and the Exchange Management Shell (EMS) are still the primary management tools for Exchange Server 2010. The Exchange Control Panel (ECP) is a new browser-based tool that allows administrators and end users to  more...

Cisco Switch 1 0 Configuring Layer 3 High Availability Cisco Switch 1.0: Configuring Layer 3 High Availability Cisco Cisco Certified Design Professional (CCDP ) 642-813 Implementing Cisco IP Switched Networks (SWITCH) v1.0 Businesses and consumers that rely on intranet and Internet services for their mission-critical communications require and expect their networks and applications to be continuously available to them. A network with high  more...

Cisco Switch 1 0 Analyzing Campus Network Designs Cisco Switch 1.0: Analyzing Campus Network Designs Cisco Cisco Certified Design Professional (CCDP ) 642-813 Implementing Cisco IP Switched Networks (SWITCH) v1.0 Over the last 50 years, businesses have achieved improving levels of productivity and competitive advantages through the use of communication and computing technology. Over the past 20 years the enterprise campus network has  more...

PSTN and VoIP Fundamentals PSTN and VoIP Fundamentals The history of telephony begins with the public switched telephone network (PSTN), which is the worldwide circuit-switched telephone network made up of public and private networks. Voice over IP (VoIP) is the latest telephone technology which is able to provide advanced services to both consumers and businesses, at a reduced cost. This course covers the history and  more...

VoIP Technologies VoIP Technologies There are a variety of technologies required to make VoIP work. Standards, protocols, and devices all need to be voice capable and, in many instances, compatible with both third-party devices and the PSTN. Along with a review of the TCP/IP protocol and basic routing, this course covers such VoIP elements as analog and digital interfaces; numbering and dial plans; gateways  more...

VMware Workstation 7 Managing Virtual Machines VMware Workstation 7: Managing Virtual Machines VMware This course explores the features and tasks involved in administering VMware Workstation and hosted virtual machines. It provides an overview of the menu options and interface used to manage your virtual machines and explores common VM configurations settings including the ability to connect various hardware devices. Also covered are the  more...

VMware Server Overview VMware Server Overview VMware Virtualization allows multiple, resource-intensive applications to be run on one physical system. VMware ESX and VMware ESXi are bare-metal hypervisors, which can install directly on top of a physical server, sharing their resources with the host, and with each other. VMware Server is a hosted virtualization platform that can be installed like an application  more...

Virtualization with VMware An Overview Virtualization with VMware: An Overview VMware Virtualization has become increasingly desirable in today's IT infrastructures. Companies from small start-ups to enterprise environments are turning to virtualization, not only for testing, but also for full production environments now. This course examines the history of virtualization, the concepts behind virtualization, and how virtual  more...

Cisco TSHOOT 1 0 Route Redistribution BGP Performance Issues Cisco TSHOOT 1.0: Route Redistribution, BGP & Performance Issues Cisco 642-832 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0 Ideally, a single routing protocol is used to exchange routing information in an enterprise network. However, organizational requirements such as partnerships, mergers, technology migrations, and changes in policy can make it necessary to support the  more...

Cisco TSHOOT 1 0 Network Layer Connectivity OSPF EIGRP Cisco TSHOOT 1.0: Network Layer Connectivity, OSPF & EIGRP Cisco 642-832 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0 IP routing is the core technology deployed in all current enterprise networks and is used in all areas of the network. For most connectivity problems in IP networks, the network layer is the point where troubleshooting processes start. Enhanced Interior  more...

Cisco TSHOOT 1 0 Maintenance Troubleshooting Tools Applications Cisco TSHOOT 1.0: Maintenance, Troubleshooting Tools & Applications Cisco 642-832 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0 Troubleshooting can be a time-consuming process. During outages, lost time comes at a price in terms of lost productivity or lost revenue. Knowing the environment in which you are troubleshooting is fundamental to efficient fault resolution. Any  more...

Cisco Route 1 0 Configuring Verifying BGP Operations Cisco Route 1.0: Configuring & Verifying BGP Operations Cisco Cisco Certified Design Professional (CCDP ) 642-902 Implementing Cisco IP Routing (ROUTE) v1.0 The use of BGP as a routing protocol within the enterprise network requires that an administrator understand how to properly configure BGP for scalable internetworking. BGP is used in performing policy-based routing and in order to  more...

Cisco Route 1 0 Implementing Path Control ...tanding the collection of tools, or set of commands, that are used to manipulate the routing protocol forwarding table, and bypass the default packet forwarding, come in handy. This course explains why it is necessary to manipulate routing information in order to obtain better resiliency, performance, and availability. This course also provides an overview of these tools, configuration examples  more...

Cisco Route 1 0 Connecting the Enterprise to ISPs Cisco Route 1.0: Connecting the Enterprise to ISPs Cisco Cisco Certified Design Professional (CCDP ) 642-902 Implementing Cisco IP Routing (ROUTE) v1.0 The Internet has become a vital resource in many organizations, and the Border Gateway Protocol (BGP) is an alternative to using default routes to control path selections. Before the connection of an enterprise network to an Internet service  more...

Cisco Route 1 0 Implementing an OSPF-Based Solution Cisco Route 1.0: Implementing an OSPF-Based Solution Cisco Cisco Certified Design Professional (CCDP ) 642-902 Implementing Cisco IP Routing (ROUTE) v1.0 Configuring Open Shortest Path First (OSPF) in today's networks is an important skill to have as a network administrator. You will need to understand the primary configuration commands for single-area and multiarea OSPF designs, and the  more...

Cisco Route 1 0 The OSPF Routing Protocol Cisco Route 1.0: The OSPF Routing Protocol Cisco Cisco Certified Design Professional (CCDP ) 642-902 Implementing Cisco IP Routing (ROUTE) v1.0 Open Shortest Path First (OSPF) is one of the most commonly used IP routing protocols in today's networks. It is an open standard that is used by both enterprise and service provider networks. OSPF has several functions and five packet types to  more...

Cisco Route 1 0 EIGRP Implementation for the Enterprise Cisco Route 1.0: EIGRP Implementation for the Enterprise Cisco Cisco Certified Design Professional (CCDP ) 642-902 Implementing Cisco IP Routing (ROUTE) v1.0 In routing environments, Enhanced Interior Gateway Routing Protocol (EIGRP) offers benefits and features over historical distance-vector routing protocols such as Routing Information Protocol version 1 (RIPv1). These benefits include  more...

Accessing Windows Networks Remotely in Win Server 2008 Accessing Windows Networks Remotely in Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Server Administrator One of the toughest challenges for a Network Administrator is protecting the network while accommodating a growing number of users that require remote access network connections. Windows Server 2008 provides numerous methods of connecting to remote  more...

Certificate Services SANS High Availability in Win Server 2008 Certificate Services, SANS & High Availability in Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Server Administrator Active Directory Certificate Services is a built-in Certificate Authority that is included with Windows Server 2008. Certificate Authorities are responsible for issuing certificates that validate the identity of users and can be used to  more...

The Consumer Electronics Industry Overview Version 1 The Consumer Electronics Industry Overview: Version 1 The Consumer Electronics industry is made up of companies from around the world that manufacture electronic audio and video equipment for individual consumers and businesses. In this fast-moving industry, where some products are lucky to have a shelf life of more than a year, companies need to be able to adapt quickly. In addition, they  more...

The Chemicals Industry Overview Version 1 ... value to consumers and other industries. These chemicals are used to produce plastics, synthetic fibers, lightweight automobile parts, fertilizers, cosmetics, household materials, computers, and many more products. High energy consumption, high prices of raw materials, diminishing returns, and sustainability are among the challenges that companies in this industry face. They are addressing  more...

Information Security Governance Overview Information Security Governance: Overview ISACA Certified Information Security Manager Certified Information Security Manager® Information security governance is a major part of the job role of an information security manager. The goal of information security governance is to establish and maintain a framework to provide assurance that information security strategies are aligned with the  more...

Customer Driven Process Improvement Mapping Measuring Process Customer Driven Process Improvement: Mapping & Measuring Process Mapping and measuring your current processes, especially those that are most critical to customers, are important steps in improving them. Mapping a process helps you visualize it - enhancing your understanding of the variables that make it work. The map you create can then be used to measure different parts of the process,  more...

The Income Statement ...ment, the Cash Flow Statement, and the Balance Sheet, and are used both internally and externally by a variety of users. The Income Statement can also be referred to as profit and loss statement or statement of operations, and is one of the most important financial statements. It shows the profitability of a company during a specified accounting period. This course aims to familiarize you with  more...

Accounting Transactions and Books of Account Accounting Transactions and Books of Account Bookkeeping is a critical accounting activity that provides the solid foundation on which an organization stands. The correctness and integrity of the financial statements that an organization produces largely depend on the correctness and integrity of its bookkeeping activities. Journalization and posting to ledgers are the two core bookkeeping  more...

Identifying Resolving Windows 7 Application Issues Identifying & Resolving Windows 7 Application Issues Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Support Technician With the deployment of a new Operating System version comes the possibility of installation or operation issues of software and applications developed for previous OS versions. Software errors can be encountered during the installation,  more...

IT Strategy Essentials Business IT Strategy Alignment IT Strategy Essentials: Business & IT Strategy Alignment How well are IT and business strategies aligned in your organization? In companies where IT and business collaborate successfully, IT is often used to exploit innovation to drive constant improvement in business operations. This can result in new products and capabilities that give the company a competitive advantage. You can measure  more...

A Practical App 2009 Maintaining Operating Systems Windows 7 Update A Practical App. 2009: Maintaining Operating Systems (Windows 7 Update) CompTIA CompTIA A 2009 220-702 CompTIA A Practical Application There are a variety of hardware and software resources a technician can use to troubleshoot Windows operating system issues. This course examines the commands, disk management tools, system utilities, and error messages commonly used to resolve such problems.  more...

A Essentials 2009 Operational Procedures and Preventative Maintenance A Essentials 2009: Operational Procedures and Preventative Maintenance CompTIA CompTIA A 2009 220-701 CompTIA A Essentials Operational procedures are necessary to guarantee that products function properly while not damaging the environment, other products, or individuals around them. Another aspect of operational procedures is the need for professionalism and good communication skills in the  more...

A Essentials 2009 Security and Network Fundamentals IPv6 update A Essentials 2009: Security and Network Fundamentals (IPv6 update) CompTIA CompTIA A 2009 220-701 CompTIA A Essentials Security and networking are important in the computer world. This trend has only increased as the average person's interaction on the Internet continues to grow. This course examines security concepts and technologies, such as encryption, authentication, firewalls, and  more...

Configuring Network Connectivity in Windows 7 ...this, along with the technologies and configurations that are used to protect and control computers that exist in these networked environments. This course will examine IP configurations, network settings, firewall configurations, and remote management and control using various tools such as Remote Assistance, group policies, and PowerShell scripts. This course maps to exam 70-680: TS: Windows  more...

Deploying Windows 7 Deploying Windows 7 Microsoft Microsoft Certified Technology Specialist Windows 7, Configuration (Exam 70-680) Deploying system images and configuring VHDs are skillsets that system administrators working with Windows 7 must become familiar with. This course examines the methods used to capture, prepare, and deploy system images along with configuring VHDs. This course maps to exam 70-680:  more...

MS Windows 7 First Look for IT Professionals MS Windows 7: First Look for IT Professionals Microsoft Windows 7 is the latest evolution in the Windows workstation product line of operating systems. Windows 7 builds on the accomplishments of Windows Vista and adds enhancements to create an increasingly easy environment to manage. This course looks at the SKUs of Windows 7 that will be available and discusses what is appropriate depending  more...

CompTIA Network 2009 Routing CompTIA Network 2009: Routing CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 Routing is the process of selection of paths over which to send network traffic. Routing paths are selected by a number of criteria, including cost, administrative distance, and available bandwidth. Evaluation of the criteria is generally performed by routers, which is known as dynamic routing, although  more...

CompTIA Network 2009 Network Addressing CompTIA Network 2009: Network Addressing CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 In order for devices to be part of a network, each must have at least one unique address. All network devices have a hardware address but communication is enabled through the use of logical addresses, most commonly IP addresses. This course describes the two most common types of network  more...

CompTIA Network 2009 Network Security CompTIA Network 2009: Network Security CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 The need for network security has grown immensely in recent years and as a consequence, security technologies have grown as well. Security technologies can take the form of protocols, applications, and hardware devices, and many, if not all, of these things can be found in today s enterprise  more...

CompTIA Network 2009 Troubleshooting the Network CompTIA Network 2009: Troubleshooting the Network CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 Even in the best designed and managed networks, problems will arise. Knowing the proper troubleshooting methodology and being familiar with the many tools both software and hardware available to troubleshoot network issues will make the task of finding and solving problems that much  more...

Dreamweaver CS3 Site Maintenance Advanced Concepts Dreamweaver CS3 Site Maintenance & Advanced Concepts Adobe Many advanced web site developers prefer the flexibility of hand coding to interface-based design. Dreamweaver CS3 offers a number of tools and options, which can be used to hand code entire sites, or customize specific page sections. This course explores these coding features, and provides basic coverage of XML and XSLT.  more...

Cisco CVOICE 8 0 Voice Port Implementation Codecs DSPs ...at are specific to each type of interface. Digital trunks are used to connect to the public switched telephone network (PSTN), to a PBX, or to the WAN, and are widely available worldwide. This course maps out analog and digital interfaces; examines analog voice ports, analog signaling, and configuration parameters for analog voice ports; and explains how to implement and verify digital trunks.  more...

Photoshop CS5 Getting Started Photoshop CS5: Getting Started Adobe Adobe Photoshop CS5 is one of the most popular digital imaging toolsets used by professional graphic designers, and photographers. This course explores the streamlined Photoshop CS5 interface, including Photoshop's integration with Adobe Bridge and the new Mini Bridge panel, and manipulation tools used to automatically straighten, crop, rotate, and resize  more...

Photoshop CS5 Beyond the Basics Photoshop CS5: Beyond the Basics Adobe Adobe Photoshop CS5 enables you to manipulate digital photos and projects in a variety of ways: from subtly correcting photo flaws to creating dynamic original artwork. This course explores the tools you need to select, correct, adjust, and even create images. Features such Content Aware filling and those used to adjust an image's overall color and  more...

Advanced Formatting in Word 2007 Advanced Formatting in Word 2007 Microsoft Themes, Backgrounds and Borders can be used in Microsoft Office Word 2007 to create engaging and professional looking documents. With Word 2007, these tasks are made easier then ever before, specifically with the use of theme colors, theme fonts and theme effects. This course demonstrates how borders, shading, margins and horizontal lines are used  more...

Queries and Reports in Access 2007 ...eports in Access 2007 Microsoft Queries and reports are used in Access 2007 to convert data into useful information and are an essential part of any database application. Access 2007 has a Query Wizard which simplifies the process of formulating a query and provides various methods of creating reports to present summarized information easily and effectively. This course explores the use  more...

Importing and Exporting Data and Data Presentation in Access 2007 Importing and Exporting Data and Data Presentation in Access 2007 Microsoft Microsoft Office Access 2007 offers several options for importing and exporting data, and also provides a variety of data presentation strategies. With Access 2007 you can link to, or import data and objects from external sources such as other Access databases, Excel spreadsheets, text files, XML files, and  more...

Advanced Data Management in Access 2007 Advanced Data Management in Access 2007 Microsoft You can use Microsoft Access 2007 to manage your data efficiently using advanced techniques. There are many advanced methods that can be used for modifying and enhancing tables, reports, queries, and forms in order to meet your business needs. This course explains and demonstrates retrieving and validating data, using subforms and subreports,  more...

Using Text Components in Flash CS3 Using Text & Components in Flash CS3 Adobe Text and its presentation is an essential element of most web sites and interactive applications. Adobe Flash Professional CS3 can be used to create titles, labels, and other text content that appears by default, as well as text that is used to create dynamic interactivity on a Flash form or web page. This course provides an introduction for  more...

Managing Virtual Teams Managing Virtual Teams Virtual teams are emerging as the basic unit for conducting business of all types. Studies show that over 80 of workers today are involved in some way with team members who are not physically located in the same office. Virtual communication networks have made virtual teams possible, while globalization has made them a necessity. Leading virtual teams presents new  more...

Cisco IUWNE 1 0 Wireless Fundamentals ...course introduces wireless networks, examining where they are used and what kinds of wireless networks can be built. The evolution of wireless technology, wireless topology categories, and wireless networks types, such as ad hoc and infrastructure are discussed, along with some basic wireless devices. This course also explores WLAN radio frequency (RF) principles and RF mathematics, to provide  more...

Cisco IUWNE 1 0 Wireless Antennae Spread Spectrum Technologies Cisco IUWNE 1.0: Wireless Antennae & Spread Spectrum Technologies Cisco Cisco Certified Network Associate Wireless (CCNA Wireless) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0 The technology behind sending wireless signals includes antennae, which are needed to transmit RF signals, and spread spectrum technologies, which include the protocols involved in sending  more...

Cisco IUWNE 1 0 WLAN Authentication Encryption Cisco IUWNE 1.0: WLAN Authentication & Encryption Cisco Cisco Certified Network Associate Wireless (CCNA Wireless) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0 Extensible Authentication Protocol (EAP) and Wi-Fi Protected Access (WPA) authentication and encryption mechanisms are vast improvements over early implementations of wireless security. Given the variety of  more...

Updating ADO NET Data Sets with VB 2008 ...sing Visual Basic 2008. This course examines how DataSets are used to update source data and also how to manage the integrity of the data being updated. Specific topics covered include updating data sources, committing changes to data sources, managing data integrity, and how to deal with data concurrency violations and exceptions. This course is one of a series in the SkillSoft learning path  more...

SQL Server 2008 Data Management SQL Server 2008: Data Management Microsoft Microsoft Certified Technology Specialist SQL Server 2008, Implementation and Maintenance (Exam 70-432) SQL Server 2008 provides table and index partitioning to allow data to be stored across multiple filegroups within a database. This makes tables and indexes that contain large amounts of data more manageable. Partitions in the database may need to  more...

SQL Server 2008 Backups Restores and Database Snapshots ...establish a solid backup and restoration plan. Such plans are used to protect data in the event of a disaster by allowing complete sets of duplicate data to be restored in a timely fashion. There are multiple types of backups that can be taken to ensure the recovery of data, including a full recovery or a point-in-time recovery. SQL Server 2008 also offers database snapshots, which can be used  more...

Creating Modifying Table Index Partitions in SQL Server 2008 ...rom one table within one database. When partitioned views are used to access multiple tables from various servers they are known as distributed partitioned views. These are used to gather data from independent servers or a federation of servers. This course demonstrates how to create and manage such partitioned tables and indexes, and distributed partitioned views. This course is one of a  more...

Configuring SQL Server 2008 Integration Services Package Configuring SQL Server 2008 Integration Services Package Microsoft Microsoft Certified Technology Specialist SQL Server 2008, Business Intelligence Development and Maintenance (Exam 70-448) This course explores the various components that make up an SSIS package. This includes elements of package control flow, such as containers used to provide the structure in packages, the actual tasks  more...

Deploying SQL Server 2008 Integration Services Package Deploying SQL Server 2008 Integration Services Package Microsoft Microsoft Certified Technology Specialist SQL Server 2008, Business Intelligence Development and Maintenance (Exam 70-448) This course discusses the deployment and execution of SQL Server Integration Services (SSIS) packages. Once packages have been created, they must be deployed to a production server. This course gives an  more...

Oracle Database 11g Performance Tuning Methodology Tools Oracle Database 11g: Performance Tuning Methodology & Tools Oracle Oracle Database 11g provides a variety of tools that can be used for performance tuning in an Oracle database environment. These tools can be used to diagnose and tune common SQL-related and instance-related problems as well as proactively tune an Oracle database. One such tool, Enterprise Manager, can be used to monitor an  more...

Oracle Database 11g Metrics Alerts Baselines AWR Tools Services Oracle Database 11g: Metrics, Alerts, Baselines, AWR Tools & Services Oracle Metrics, alerts, baselines, and thresholds are monitoring objects that can be used to monitor and manage the performance tuning of an Oracle Database 11g environment. Automatic Workload Repository (AWR) based tools can be used to tune automatic maintenance tasks and generate and read ADDM and ASH reports. This  more...

Oracle Database 11g Architecture SQL Tuning Optimization Oracle Database 11g: Architecture, SQL Tuning & Optimization Oracle The Oracle Database server consists of an Oracle Database and one or more Oracle Database instances. SQL (Structured Query Language) is the language with which all programs and users access an Oracle Database. Monitoring the performance of and tuning database components, as well as the SQL statements used to access and  more...

Oracle Database 11g Indexes Access Paths and Join Operations Oracle Database 11g: Indexes, Access Paths and Join Operations Oracle Access paths are the ways in which data is retrieved from the database, and there are a number of different access paths which can be used for tables and indexes. This course explores the access paths used for tables, such as full table, rowid, and sample table scan. It also examines the access paths used for indexes, such  more...

Oracle Database 11g Optimizer Statistics Hints Cursor Sharing ...ls about the database and the objects in the database and are used by the query optimizer to select the best execution plan for each SQL statement. This course covers gathering optimizer and system statistics, setting statistic preferences, using dynamic sampling, and manipulating optimizer statistics. if you use SQL statements where literal values are provided for the WHERE clause conditions,  more...

Oracle Database 11g Privileges Roles Application Contexts Oracle Database 11g: Privileges, Roles & Application Contexts Oracle Authorization is the process that determines the privileges that the user is allowed to exercise. In the Oracle database, authorization is determined by the grant of system and object privileges. This course covers implementing roles, enterprise roles, and the securing of objects through procedures. It also describes how  more...

Oracle Database 11g Firewalls Oracle Connection Manager and SQL Plus Security ...and intranet clients. This course describes how firewalls are used to restrict network access and the guidelines for positioning servers within firewalls. It also explores how to configure Oracle Connection Manager to accept or reject connection requests and log connection events, and how to read connection events from the Oracle Connection Manager log. How the PRODUCT_USER_PROFILE (PUP) table  more...

Oracle Database 11g R2 SQL Monitoring Performance Enhancements Oracle Database 11g R2: SQL Monitoring & Performance Enhancements Oracle Oracle Database 11g Release 2 offers improvements and new features to provide DBAs a better way to monitor SQL commands in real-time and to allow the database to automatically manage its own memory and gather optimizer statistics. These features enable the DBA to ensure the optimal memory sizes are being used for the  more...

Oracle Database 11g R2 Application Performance Enhancements Oracle Database 11g R2: Application Performance Enhancements Oracle Oracle Database 11g Release 2 offers improved and new features to provide better application performance. It offers online table redefinition, which allows tables to be modified without affecting the availability of the table to users and does not affect any of its dependencies. This allows for easier application changes and  more...

Oracle Database 11g R2 The ASM Instance Network Connectivity Oracle Database 11g R2: The ASM Instance & Network Connectivity Oracle Oracle Database 11g Administrator Certified Associate 1Z0-052 Oracle Database 11g: Administration Workshop I Release 2 Oracle Database 11g Release 2 offers Automatic Storage Management (ASM), which eliminates the need for many tasks that are required on a non-ASM storage environment by the DBA. Some of these tasks include  more...

Oracle Database 11g R2 Managing Concurrency Undo Auditing ... data at the same time by implementing locks. These locks are used to manage data concurrency and are implemented automatically, which can sometimes cause lock conflicts. Lock conflicts can be detected and managed through Enterprise Manager or SQL statements. Managing undo data and implementing Oracle Database security are also important DBA roles. Data is manipulated using DML, and undo data  more...

Operations Mangement Inventory Management Operations Mangement: Inventory Management Inventories include an organization's raw materials, work in process, supplies used in operations, and finished goods. A major part of organization's capital and costs are involved in maintaining and managing inventories. Consequently, organizations work to achieve an ideal size of inventory to reduce costs and improve the bottom line while ensuring  more...

Operations Management Management of Quality ...ariety of best practice principles, tools, and techniques are used to manage and control quality to achieve performance objectives and meet organizational goals. This course helps learners gain a basic understanding of quality and its management in a service or manufacturing organization. The course introduces key quality performance objectives and their measures and identifies some quality  more...

Operations Management Facilities Planning Management Operations Management: Facilities Planning & Management Managing facilities plays an important role in integrating employees, work processes, and work locations with an organization's production system. This integration is essential to productivity and customer-focused production. Decisions about facility location must consider access to customers, resources, and utilities. Layout of  more...

Troubleshooting IE8 Encryption Issues in Windows 7 Troubleshooting IE8 & Encryption Issues in Windows 7 Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Support Technician This course provides the desktop support technician with an overview of managing Internet Explorer 8, in particular, in relation to browser security features such as Enhanced Security Configuration, Security Zones, Trusted Sites, and Protected  more...

Protecting Windows 7 Against Malware Vulnerabilities Protecting Windows 7 Against Malware & Vulnerabilities Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Support Technician This course provides the desktop support technician with guidelines for preventing the infection of client systems by malicious software, how to identify possible infections, and an overview of the tools available to resolve any infection. It  more...

Photoshop CS4 Getting Started Photoshop CS4: Getting Started Adobe Adobe Photoshop CS4 is one of the most popular digital imaging toolsets used by professional graphic designers, and photographers. This course explores the streamlined Photoshop CS4 interface, including Photoshop's integration with Adobe Bridge, and manipulation tools used to straighten, crop, rotate, and resize images, including a new feature that allows  more...

Photoshop CS4 Beyond the Basics Photoshop CS4: Beyond the Basics Adobe Adobe Photoshop CS4 enables you to manipulate digital photos and projects in a variety of ways: from subtly correcting photo flaws to creating dynamic original artwork. This course explores the tools you need to select, correct, adjust, and even create images. Features such as the new Content Aware scaling, and those used to adjust an image's overall  more...

Basic Presentation Skills Creating a Presentation Basic Presentation Skills: Creating a Presentation Among the fears that people have about giving a presentation is that they will get mixed up, forget to make a key point, or repeat themselves. One way to avoid this is to have a sound structure. Once you have identified the purpose and audience for the presentation, and come up with some ideas for what to say, you can transform those ideas  more...

Using Flash CS5 Libraries Text Components Using Flash CS5 Libraries, Text & Components Adobe In the world of digital design, it is common knowledge that interactive and engaging applications require attractive graphics, but there is also a need for the often-neglected supporting character in Flash applications - the text. The effective and balanced presentation of text is an essential element of most interactive applications. Adobe  more...

Animation in Flash CS5 Animation in Flash CS5 Adobe Adobe Flash Professional CS5 is a powerful application for creating and editing dynamic vector-based animations. Its versatile workspace and toolset enable developers to quickly create animations that can be used in a wide variety of contexts. This course introduces the learner to animating in Flash. It explores how to create multiple types of animation including  more...

Updating ADO NET DataSets With C 2010 ...s using Visual C# 2010. This course examines how DataSets are used to update source data and also how to manage the integrity of the data being updated. Specific topics covered include updating data sources, committing changes to data sources, managing data integrity, and how to deal with data concurrency violations and exceptions. This course is one of a series in the SkillSoft learning path  more...

Migrating Infrastructure to the Cloud Migrating Infrastructure to the Cloud This course explores the steps you should take in determining if your infrastructure has components that are suitable for a cloud solution. It discusses the Service Oriented Architecture (SOA) and grid computing, and highlights characteristics that make these infrastructures suitable or unsuitable for extension to the cloud. The course also explores the  more...

Identity Presence Privacy Identity, Presence & Privacy As we move towards more applications being delivered via the cloud, and businesses using a cloud computing models, we also need to consider the implications for the management of identity. This course ensures you are familiar with identity and access management (IAM) and the common industry protocols used to extend identity to the cloud. It covers the concept of  more...

Providing Cloud Security Providing Cloud Security This course explores some of the key risk areas when it comes to security and cloud computing. Although some of the fears in regards to security in the cloud are exaggerated, there are specific areas to be aware and cautious about. The key is knowing your IT infrastructure and needs, as well as carefully assessing the cloud provider offering and security measures.  more...

Learn How to Write the Kind of Cover Letter That Gets Results A highly effective writing approach that increases the chances of getting your resume reviewed. The main objective of this course is to equip you with a proven method and persuasive writing technique that gets results. The course, ?Learn How to Write a Cover Letter That Gets Results? is designed for individuals who want to get a potential employer to take action and give your resume thoughtful  more...

Laboratory Audit Essentials ...are used to make strategic decisions for all types of projects (investigation, remediation, compliance, etc.). It is vitally important that the data are of the highest quality to avoid costly resampling and budget overruns. The goal of this course is to provide information so that an individual can conduct an environmental laboratory audit. A laboratory audit ensures that the laboratory has  more...

Intermediate Technical Writing Covers instructions, recommendation reports, headings, lists, notices, highlighting, and tables. This second course, Intermediate Technical Writing, in the technical-writing certificate introduces you to basic page design such as headings, lists, tables, notices, and highlighting. You`ll learn and be expected to use standard design, format, and style for these page-design elements in the  more...

ARC Documents - Instructor Led Here is your ticketing course. Your air traveler will need a ticket and boarding pass to board the aircraft at departure time. The airline tickets used for air travel in the United States are issued, controlled and processed through an Area Settlement Plan administered by the Airline Reporting Corporation (ARC).  more...

Proven success in building an E-business Before you invest, learn the essentials of running an on-line business and avoid getting ripped off! This is an intense course designed to teach you the basics of building your own Internet business. If you think putting up a web site is all you need to do, you are DEAD WRONG! By taking this course you will learn how to control all of the costs associated with starting an Internet business  more...

Introduction to the Administration of a Medical Office ...ay. The information and resources utilized in this course are used for evaluation and basic training purposes. Designed with the ?busy? professional in mind, the course also offers individualized assistance. The course is laid out in a ?4 week? time frame, assuming 5 hours per week; however, it may be completed in less or more time if necessary, dependant on the student?s needs. The course is  more...

Expert Certificate Course in Medical Coding ...l of training and skill, and how effectively these skills are used. Such people are employed by hospitals, clinics, doctor offices, health maintenance organizations (HMOs), mental healthcare facilities, insurance companies, law offices, and government agencies. Coders may work from home as independent consultants using medical billing and coding programs and other computer software. Medical  more...

Medical Terminology Training ... of training and skills, and how effectively these skills are used. Such people are employed by hospitals, clinics, doctor offices, health maintenance organizations (HMOs), mental healthcare facilities, insurance companies and government agencies; some work from home as independent consultants using medical billing and coding programs and other computer software. Our Medical Terminology Home  more...

Legal Research and Writing This course guides students on how to do legal research and writing. After completing this course, the student is expected to have acquired the basic skills necessary for writing legal documents. The course is designed to give the student exposure to writing briefs, pleadings, (including motions, complaints, answers, appeals, etc.) and even some basic legal correspondence. The Student should  more...

How to Analyze a Film Self-Directed This comprehensive self-directed course uses exercises, activities, assignments, quizzes, film screenings and analytical film studies lessons. It is geared to teach the critical tools used to analyze films, breakdown how films work and determine how the cinema is both defined by and defines our society. This course will provide you with the skill-sets used by professional film critics and  more...

Legal Nurse Consulting Certificate Program This program prepares students to practice as Legal Nurse Consultants. It is a 16 week course of study. Upon completion, students are eligible to receive Certification from the American College of Legal Nurse Consulting. This course is 90 contact hours of study. INTRODUCTION: Welcome to the Legal Nurse Consulting Certificate Program. College You have made a wise decision to pursue study and  more...

Intermediate XML: Creating a DTD Read and write a Document Type Definition, modeling the structure for all your XML documents. This is a self-paced course, where you walk through the materials, and compare your answers with those in the back of my book. Learn to plan, write, and analyze the basic building block of XML, the Document Type Definition, which serves as the content model for dozens, perhaps thousands of XML documents.  more...

Creating Outstanding Online Help: Principals and Practice (Software Industry) If you have little or no experience in creating online help this course is for you. It includes instruction about basic principals and practices and allows the student to create an online help system outline with the assistance of a side-by-side editor. NOTE: If you have experience as a Technical Writer - but not much creating online help - and are looking to enhance your skill set, another  more...

Authorware for Educators This course is for educators who want to learn the basics of a multimedia authoring program in a short amount of time. Authorware can be used to create all kinds of interactive multimedia programs such as performance-support applications and educational games. The textbook for this course guides you step by step through the development of several Authorware projects. Each lesson in the textbook  more...

Learn How to Repair Computers: Get Certified in 7 weeks Discontinued. This course has been replaced by Course Number 3509.If you do not see this course listed contact customer service at EST. Have you ever wished you knew enough about computers to repair them? Are you tired of hearing about other people making $50 to $200 an hour as a computer technician, perhaps with their own business? Would you like to have a piece of the pie to? Well now, you  more...

Access 2000 Expert This advanced course strives to broaden and develop the intermediate database design skills that students already possess. Students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, including tables, queries, forms, reports, and data access pages. This advanced course strives to broaden and develop the intermediate database design  more...

Access 2000 Level 3 In this advanced course, students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, and how to use Access as a development tool. Various maintenance and security features are covered in the course, teaching students ways to better manage multi-user databases. This advanced course strives to broaden and develop the intermediate  more...

Access 2000 MOUS This comprehensive course teaches students both the basic and the more advanced elements that compose an Access database. Students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, including tables, queries, forms, reports, and data access pages. This comprehensive course teaches students both the basic and the more advanced  more...

Microsoft Access 2002 Expert This advanced course strives to broaden and develop the intermediate database design skills that students already possess. Various maintenance and security features are also covered, teaching students ways to better manage multi-user databases. This advanced course strives to broaden and develop the intermediate database design skills that students already possess. Students will gain a more  more...

Microsoft Access 2002 Level 3 Students will be introduced to advanced features and gain a more complete understanding of how to effectively create and use the primary database objects in Access. Various maintenance features are also covered, teaching students ways to better manage multi-user databases. This advanced course strives to broaden and develop the intermediate database design skills that students already possess.  more...

Microsoft Excel 2002 Level 2 This course introduces students to an additional set of basic spreadsheet features and acquaints students with the tools used in Microsoft Excel 2002. Some skills taught are customizing workbooks by changing worksheet attributes, using lists to store and organize worksheet data, using functions in financial and logical formulas, and formatting worksheets using AutoFormat and predefined styles.  more...

Financial Basics for Non-financial Managers ...nancial manager make sense of the terms and concepts that are used in managing the financial aspects of a business. It explains basic financial structure and discusses the financial information you must have to run a business. You will learn how to read financial reports and understand the purpose and limitations of each. You will also get tools and methods to give you a complete picture of  more...

5 Steps to Effective Persuasive Business Communication Get quick results with this proven method and technique. The main objective of this course is to equip you with a proven method and persuasive writing technique. This course is designed specifically for anyone who wants to get the "target audience" to take action or shift their opinion or point of view. Since no one can be expected to change their mind or take action if they are not predisposed  more...

Efficient Reading: Improving Speed and Comprehension This course encourages the self-development of reading skills for faster, more efficient reading with increased comprehension. Initially, you?ll diagnose your strengths and weaknesses in reading ability through a questionnaire that will show your reading habits as they presently are. You?ll learn to read more efficiently and thus improve your speed and comprehension through procedures applied for  more...

Learn MS Explorer 2000 online with eBooks! Practice sessions and Hot Tips help you each step of the way. The Series has trained over 650,000 students throughout North American universities, colleges, and business schools where it is distributed by McGraw-Hill; the largest, most reputable book publisher in the world. The product you are about to purchase is the same high quality software training system proven in thousands of classrooms  more...

Learn MS Access 2000 online with eBooks! Clear instructions demonstrate how to build typical business documents, spreadsheets, slides and databases. The Series has trained over 650,000 students throughout North American universities, colleges, and business schools where it is distributed by McGraw-Hill; the largest, most reputable book publisher in the world. The product you are about to purchase is the same high quality software  more...

Learn MS Excel 2000 online with eBooks! Detailed exercises teach you MS Excel 2000. The Series has trained over 650,000 students throughout North American universities, colleges, and business schools where it is distributed by McGraw-Hill; the largest, most reputable book publisher in the world. The product you are about to purchase is the same high quality software training system proven in thousands of classrooms and hundreds of  more...

Pharmacy Technician Career Training Program ...ommonly used classes of medications, what conditions they are used to treat and how they work in the body. Anatomy and Physiology ? Learn about the basic anatomy of all the organ systems of the body, what these structures do and how they are affected by disease. Pharmacy Law and Ethics ? Study and explore legal issues surrounding confidentiality, negligence and liability for medical personnel.  more...

Starting A Business?: How To Develop An Effective Business Plan You will learn how to develop, analyze and sell an effective business plan for your company or organization. This is not your ordinary "cook-book" workshop on Business Planning. Dr. Frank Leibold integrates solid business concepts he teaches MBA`s with invaluable tips he has acquired over 40 years of progressive executive business experience. He has developed and evaluated numerous plans, in a  more...

The Internet - Applying the Basics to your Business .... The search engines are explained in detail and how they are used for a search. Module 3. Business Research In this module, there is a detailed explanation on how to do effective business research. Gathering data on other companies? backgrounds, competitive intelligence, market studies, sales prospecting, stocks and investment research, suppliers, and making new contacts. The participants do a  more...

Achieving Successful Copywriting Results in Four Weeks Apply proven techniques and methods to any business writing situation. Designed specifically for beginners or more advanced writers seeking training in the art and craft of copywriting. The course focuses on the formula used to create successful copy. Every aspect of this formula will be explained. Examples will be shown. In addition to regular course material, there will also be assignments  more...

Learn How To Write Effective Persuasive Written Communication Perfect short course for those seeking to persuasively communicate with their audience through written communication. The main objective of this course is to equip you with a proven method and persuasive writing technique. This course is designed specifically for anyone who wants to get the "target audience" to take action or shift their opinion or point of view. Since no one can be expected to  more...

How to Build And Maintain Rapport With Your Clients Learn how to build rapport with your clients and get beyond small talk. Whether it`s a salesperson with customer, manager with employee, teacher with student or parent with child, rapport skills are the foundation for successful communications. As we think of rapport being a degree of harmony that we have with someone, it takes on powerful dimensions in developing relationships. And when a person  more...