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Are Your Customers Training Seminars and Classes

From Taylor Performance Solutions, Inc.

Selling for Results - Skills and Strategies - Customized Sales Training

We have over 20 years experience supporting businesses that want to: Develop a Sales Culture Enhance their Sales Process Improve the Skills of their Salespeople Develop Strong Sales Managers Deepen Existing Customer Relationships through Cross Selling and Up Selling Meet Growth Goals by Acquisition of New Customers Our comprehensive solutions include consulting with management more...

Professional Customer Service Skills Our customized training programs help businesses: Increase first point of contact problem resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction to reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and more...

Communications and Customer Relations

Our customized customer service training programs help businesses achieve the following goals: Increase first point of contact resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction Reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The more...

From Target Learning

Target Memory - A Seminar to Remember

AT WORK, DO YOU SOMETIMES... * Forget important deadlines or appointments? * Forget to bring relevant items to meetings, discussions, or events? * Have difficulty remembering important information about colleagues, customers, vendors, or bosses? * Have difficulty remembering information presented during meetings, discussions, or training classes? AT HOME OR SCHOOL, DO YOU SOMETIMES... more...

From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute

Strategic Management and Project Management

The details of the modules: Objectives: 1. The Individual In A Dynamic Environment By the end of the specific learning activities delegates will be able to: - Develop an awareness for their own strengths and weaknesses - Develop a strategy for maintaining their strengths while developing their weak areas. -Determine factors within their work environments that are stressors more...

Modern Quality Systems and ISO 9000

The details of the course: Objectives: - Demonstrate their appreciation for consumer and client demand for quality - Demonstrate their awareness of consumersa ™ increasing quality consciousness - Exhibit an understanding of the role of Quality Systems in: a. Creating a positive organisational image b. Lowering operational costs c. Reducing or averting product or service liability more...

ISO 9000 Quality Systems

The details of the course: Objectives: - Demonstrate an understanding of the importance of quality standards - Explain what the International Organization of Standardizations (ISO) represents - Exhibit an understanding of the structure of ISO, as an organisation - Explain ISO code of ethics - Explain the benefits of ISO to organisations - Identify the hallmarks of the ISO as a brand - more...

Comprehensive Project Management

A. OBJECTIVES AND RATIONALE 1. The Individual In A Dynamic Environment By the end of the specific learning activities delegates will be able to: - Develop an awareness for their own strengths and weaknesses - Develop a strategy for maintaining their strengths while developing their weak areas. - Determine factors within their work environments that are stressors - Manage more...

Advanced Financial Accounting Seminar Objectives: Understand strategic planning and decision-making framework Provide a strategic view of the business environment Understand and explain the nature and role of financial statements and their interpretation Understand accounting and finance terminology and use the necessary accounting and financial jargon to communicate effectively with the financial professionals more...

From Predictive Analytics World

Predictive Analytics World, April 25-26, 2012 in Toronto

Predictive Analytics World, April 25-26, 2012 in Toronto (www. pawcon. com/ toronto/ 2012) is the business event for predictive analytics professionals, managers and commercial practitioners, covering today's commercial deployment of predictive analytics, across industries and across software vendors. The conference delivers case studies, expertise and resources to achieve two objectives: more...

Predictive Analytics World, March 4-10, 2012 San Francisco

Predictive Analytics World, March 4-10, 2012 in San Francisco (www. pawcon. com/ sanfrancisco) is the business event for predictive analytics professionals, managers and commercial practitioners, covering today's commercial deployment of predictive analytics, across industries and across software vendors. The conference delivers case studies, expertise and resources to achieve two objectives: more...

From The Career Center

Adobe Flash Level 1 CS5

Adobe Flash CS5: Level 1 is the appropriate course for you if you need to create web pages or web page components that contain text, graphics, and animation, and that will display correctly in almost every browser on most computing platforms. The objective is to create Flash-based movies that contain graphics, text, and animations. This course is for professionals who want to develop multimedia more...

Adobe Flash Level 2 CS5

As a web developer, you want to create engaging experiences for the visitors to your sites. Thus far, you have probably created straightforward HTML or Flash files with simple animations using prebuilt components. In this course, you will create rich Internet applications with Adobe Flash CS5 using ActionScript. The site you create will pull data from external sources, so it will respond to user more...

From Calyptus Consulting Group

Procurement and the Law, Contracts, and Ethics

This 1-Day course examines in detail the legal and ethical issues surrounding procurement and gives participants an opportunity to assess how their contracts and their actions impact your company and its bottom line. Contracts are the basis for our relationships with vendors. Their enforceability depends on the laws that govern them and the terms we use. Understand the laws of agency, find out more...

From Lorman Education Services

Social Media Law Benefits strong Stay ahead of the new challenges and opportunities social media presents by addressing them now! /strong With the recent explosion in the use of social networking, attorneys and litigants are quickly learning the risks and rewards of participating in social networking. It is important for attorneys to understand the trends in this new platform when advising their clients of the more...

From Jef Menguin Workshops and Seminars

Customer Service Professional

Course 100: The Customer Service Professional Providing world class service shouldna ™t be an impossible questa or a personal ordeal. Like an athlete constantly in training, or a musician perfecting an instrument, you need to develop, evaluate, pace, and manage yourself as well as your performance. That means work, but it also means celebrating a job well done. How you feel about yourself more...

From Bold New Directions

Creating Customer Loyalty

Creating Customer Loyalty is a one day training program that transforms the way professionals see opportunities for customer service. Creating Customer Loyalty is based on the premise that EVERYONE is our customer; and both internal and external customers need to be satisfied. To truly serve, one must first become more intensely self-aware and then heighten onea ™s ability to notice their more...

From Lorman Education Services

How To Write A Response-Producing Sales Letter

5 Sales Letter Mistakes You Can t Afford to Make - Did you know that the single, most effective piece of advertising ever created is a direct mail sales letter? That s right. No bells. No whistles. No audio or video. Truth be told, the letter didn t even make a terribly good offer. But the copy told a great story that connected with the reader and got them to act. What about your sales letters? more...

From Pitman Training Centre London

Social Networking With IBM Lotus Connections 25 Workshop IBM Lotus Connections is social software for businesses that empowers you to be more innovative and helps you execute more quickly by using dynamic networks of coworkers, partners and customers. In this workshop, you will learn how this software enables you to promote collaboration and innovation by connecting people with common work objectives or professional interests. It helps you more...

From Technology Education Academy

Instructor Led Training Oracle Apps DBA R12

Technology Education Academy is the EXCLUSIVE, high-profile training, testing and human resource development setup in across Pakistan to providing the functional and technical training workshops leading to vendor certifications in Instructor Led Training (ILT) mode. R12. x Install/ Patch/ Maintain Oracle E-Business Suite Duration: 5 Days What you will learn This course will be applicable for more...

From Magna Training

SAP PS Project Systems Training - on May 23rd SAP PS ( Project Systems ) Training Demo Magna Training welcomes all Project Management Professionals OR ABAPers OR Fresh College Graduates interested to learn about SAP's PS module and to make a career as an SAP PS Consultant. To know more about Magna Training's SAP PS Offering, please visit us at http://magnatraining. com/ sap/ sap-training/ sap-ps-training We are having an SAP PS DEMO more...

From Contacts Plus

Stress management

More and more employees are experiencing daily stress, pressure, long hours or rapid change. The nature of employment has now changed, and the idea of a job for life has been replaced by an emphasis on performance. How do you manage your stress levels? The relaxation and stress management classes are about crisis control a methods of restoring your sense of well being when things go wrong. more...

Master Outbound Skills

Effectively Managing Outbound Calls teaches the skills to prepare for outbound calls and how to deal with them. The learner is also stepped through the preparation to make outbound calls including stress management. Leaving voice mail messages, developing secondary contacts, and delivering negative messages are also covered. Finally, the learner is guided through procedures to make persuasive more...

Customer Loyalty and Retention Program

During this detailed program, you will learn about each facet of the customer satisfaction measurement process, from determining objectives and cost justification through design, execution, and application of the results to your organization's customer relationship management operations. You will also have the opportunity to begin work on a real customer satisfaction survey, if you are about to more...

Customer Relationship Management For any business, successful Customer Relationship Management navigation is becoming increasingly important in todaya ™s competitive business world. Customer expectations are always increasing, and business services must increase along with these expectations. CRM is the method through which businesses can connect with their customers and therefore serve them better. Businesses with more...

Critical Elements of Customer Service Critical Elements of Customer Service Target Audience: All staff in customer service environment. Program Duration: 4 days Program Overview: Have you ever encountered an unpleasant customer and not known what to do? Do you worry that youa ™re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual more...

Customer Loyalty and Retention Customer Loyalty and Retention Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in customer service environment. Program Duration: 2 days Program Overview: Customer satisfaction is WORTHLESS, customer loyalty is PRICELESS. Loyal is the most difficult of the customer service goals to achieve. But once you have it, you have something your competition will never have. more...

Managing Customer Service Managing Customer Service Target Audience: HR Team, Managers, Heads of Department and Directors in customer service environment Program Duration: 2 days Program Overview: The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. This two days workshop will provide you with an opportunity to explore your responsibilities within more...

Selling Smarter Cross Up Selling Techniques Selling Smarter, Cross & Up Selling Techniques Target Audience: All Staff in customer service & sales environment. Program Duration: 2 days Program Overview: Ita ™s no secret that selling has changed in recent years. We are all working harder, with more responsibilities. High pressure selling is no longer effective. Customers want involvement. They want to be recognized and more...

Communication Strategies Communication Strategies Target Audience All Staff in work environment. Program Duration: 2 days Program Overview: This two days workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of more...

Working Smarter Using Technology to Your Advantage Working Smarter a Using Technology to Your Advantagea Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one more...

The Minute-Takers Workshop The Minute-Takera ™s Workshop Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: No matter who you are or what you do, whether at work or in the community, you are involved in meetings. Meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are more...

Developing Training Program Developing Training Program Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: How You Will Benefit, objectives: Training is an essential element of development in any organization. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation for newly more...

Celebrating Diversity in the Workplace Celebrating Diversity in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: In the past ten years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection of individuals proud of whom they are: their gender, their sexual orientation, their more...

Conflict Resolution Getting along in the Workplace Conflict Resolution a Getting along in the Workplacea Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that more...

How to Manage Anger and Violence in the Workplace How to Manage Anger and Violence in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Violence of any sort has many roots. 99% of the time, there are warning signs of workplace violence. That is why this two days workshop will take a comprehensive look at workplace violence: more...

Advanced Skills for the Practical Training Advanced Skills for the Practical Training Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning. The facilitator has been able to more...

Facilitation Skills Facilitation Skills Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, planning and coordinating meetingsa they all take time. There has been a growing realization that we have to pay attention to the process elements of more...

The Practical Trainer The Practical Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: If you do on the job training in your organization, this two days workshop can help you feel more comfortable and more competent. You will explore how adults learn and take a step-by-step approach to create training sessions that meet employee needs and you will more...

Advanced Writing Skills Advanced Writing Skills Target Audience HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 Days Program Overview: This is a two days workshop for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal or of action, that reflect current word usage and up-to-date more...

Project Management Fundamentals Project Management Fundamentals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra more...

Understanding Project Management Understanding Project Management Target Audience: Supervisors, Seniors, &Team Leaders in work environment. Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - and to get that more...

Business Etiquette Business Etiquette Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: In todaya ™s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly more...

Writing Reports Proposals Writing Reports & Proposals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: This two days workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you more...

Control Anger Before It Controls You Anger Management Control Anger Before It Controls Youa Anger Managementa Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You dona ™t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. more...

Business Writing That Works Business Writing That Works Target Audience : All Staff in work environment. Program Duration: 2 days Program Overview: For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct. We can think about more...

Developing High Performance Teams Developing High Performance Teams Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been more...

Business Leadership Becoming Management Material Business Leadership a Becoming Management Materiala Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its more...

The Professional Supervisor The Professional Supervisor Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In todaya ™s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They havena ™t had the more...

From Business Industrial Network

On-site Customized PLC Training

Allen Bradley PLC Training (Specialize in Allen Bradley slc500, plc5, RSLogix PLC Training) Business Industrial Network provides on site, customized program logic controller (PLC training), for your maintenance staff. This is yet another way we are responding to our customers needs. Our survey of over 100 companies and corporations reveals two well known facts. 1. The most unplanned more...

From Contacts Plus

AT&T Diploma for Agents

Even the best communicators in the world have their pitfalls. Through this course, you will gain the knowledge of how to better communicate with others as well as avoid misunderstanding. You will enhance your understanding people and know the power of empathy towards them. This Course uncovers a new way of living, toward the excellence of life personally and professionally. It draws a new path more...

From H2 Training & Consultancy Ltd

Effective Meetings

One of the most common frustrations reported in the workplace is the waste of time and energy given to poorly managed meetings. This course will equip delegates with the skills and techniques needed to plan, lead and participate in meetings of any kind, including impromptu, on-the-spot discussions between colleagues, to formal presentations and meetings with external suppliers or customers. It more...

From SETTEC

Advanced Presentation Skills Workshop

Are Presentations important in your organization to be noticed amongst colleagues, management and customers? Did you know that the "Fear of Public Speaking" is ranked the highest, whereas, "fear of death" is ranked number seven? "Presentations" play a vital role in projecting the company's image to customers. It is also a tool through which leaders determine potential for higher management more...

ISO 10002 Guide for Customer Handling

What do your customers really think? Are you measuring what is important to them ... ISO 10002: Quality Management Guidelines for Complaints Handling in Organizations which is the latest quality management system standard to be released by the International Organization for Standardization, and focuses singly on processing customer complaints. A new ISO standard offers a solution for organizations more...

From Requirements Solutions Group

How to Estimate Early in a Project

a How long will it take you?a is one of the scariest questions that business analysts have to answer. This question is always posed before you know what you are going to have to do to define the requirements. You have not yet done the analysis upon which to base your answer. Given that uncertainty, it is no wonder that whatever answer you come up with will be wrong, leading to a missed delivery more...

From WWP Training Ltd

Selling through service Selling is an extension of good customer service a if we make our customers happy they will be more receptive to buying from us. This programme is for you if You are required to influence your customers to buy your products / services You would like to know how to generate more interest and be more sales-focussed You would benefit from new ideas, approaches, tips and techniques more...

Key Account Management Maintain your relationships and increase sales The ultimate goal for any sales professional is to build and maintain a long-term relationship with their customers. The potential of such relationships is critical to any organisationa ™s success and learning how to maximise and maintain the key accounts is essential. This programme will demonstrate how to achieve success by employing a more...

Work Life Balance The world of work has changed. In our 24/ 7 x 365 society, customers expect service at times that suit them and we more frequently have to juggle responsibilities at home and at work. When employees are asked about work, the two concerns that emerge most frequently (from CIPD surveys) are long hours and work intensity. These findings help to explain the increased interest being shown in the issue more...

Introduction to Selling Your sales team are the face of your business. Out in the field they are responsible for maintaining relationships and creating new business. Are you 100% sure they are the best that they can be? This programme is for you if You are an external sales person / account manager who is new to selling or has not had any formal sales training You need to refresh / learn the skills to make your own more...

Customer Focus on the Telephone You never get a second chance to make a first impression! Your first ever contact with a customer will probably be over the phone. They will be forming an opinion of you from that moment a and that first impression can either have them keen to learn more about your products or services - or have them going elsewhere. Taking a professional approach to customer service on the telephone is more...

From The Training AdvantEdge

Winning Over Stubborn Clients

If you are like most sales professionals you are always looking for ways to overcome customer objections and close the sale. This workshop will help you plan, prepare and execute proposals and presentations that address customer concerns, reduce the number of objections you encounter and improve your batting average at closing the sale. more...

From JCS Computer

Quickbooks Enterprise Setup Training Class - Brentwood Missouri 314-644-4100

Quickbooks Enterprise Setup Training Class - Brentwood, Missouri 314-644-4100 www. jcscomputer. NET Quickbooks software Support also available. New to Quickbooks? Become a confident user. Come learn what QuickBooks can do for your business. Don't waste time through trial and error learn quickly how to become successful using Quickbooks! How Instructor-Led Seminars Can Help You Seminar Getting more...

Quickbooks Enterprise Setup Training Class Southfield Michigan 248-540-4552

Quickbooks Enterprise Setup Training Class a Southfield Michigan 248-540-4552 www. jcscomputer. NET Quickbooks software Support also available. New to Quickbooks? Become a confident user. Come learn what QuickBooks can do for your business. Don't waste time through trial and error learn quickly how to become successful using Quickbooks! How Instructor-Led Seminars Can Help You Seminar more...

Quickbooks Enterprise Setup Training Class Kansas City Kansas 800-475-1047

Quickbooks Enterprise Setup Training Class a Kansas City, Kansas 800-475-1047 www. jcscomputer. net Quickbooks software Support also available. New to Quickbooks? Become a confident user. Come learn what QuickBooks can do for your business. Don't waste time through trial and error learn quickly how to become successful using Quickbooks! How Instructor-Led Seminars Can Help You Seminar more...

Quickbooks Enterprise Setup Training Class Holiday Florida 800-475-1047

Quickbooks Enterprise Setup Training Class a Holiday, Florida 800-475-1047 www. jcscomputer. net Quickbooks software Support also available. New to Quickbooks? Become a confident user. Come learn what QuickBooks can do for your business. Don't waste time through trial and error learn quickly how to become successful using Quickbooks! How Instructor-Led Seminars Can Help You Seminar Getting more...

Quickbooks Enterprise Setup Training Class Arlington Heights Illinois 847-364-0835 wwwjcscomputernet

Quickbooks Enterprise Setup Training Class a Arlington Heights, Illinois 847-364-0835 www. jcscomputer. net Quickbooks software Support also available. New to Quickbooks? Become a confident user. Come learn what QuickBooks can do for your business. Don't waste time through trial and error learn quickly how to become successful using Quickbooks! How Instructor-Led Seminars Can Help You more...

Quickbooks Setup Training Class Kansas City Kansas 800-475-1047

Quickbooks Setup Training Class a Kansas City, Kansas 800-475-1047 www. jcscomputer. net Quickbooks software Support also available. New to Quickbooks? Become a confident user. Come learn what QuickBooks can do for your business. Don't waste time through trial and error learn quickly how to become successful using Quickbooks! How Instructor-Led Seminars Can Help You Seminar Getting Started more...

Quickbooks Setup Training Class Southfield, Michigan 248-540-4552

Quickbooks Setup Training Class a Southfield, Michigan 248-540-4552 www. jcscomputer. net Quickbooks software Support also available. New to Quickbooks? Become a confident user. Come learn what QuickBooks can do for your business. Don't waste time through trial and error learn quickly how to become successful using Quickbooks! How Instructor-Led Seminars Can Help You Seminar Getting Started more...

Quickbooks Setup Training Class Holiday Florida 800-475-1047

Quickbooks Setup Training Class a Holiday, Florida 800-475-1047 www. jcscomputer. net Quickbooks software Support also available. New to Quickbooks? Become a confident user. Come learn what QuickBooks can do for your business. Don't waste time through trial and error learn quickly how to become successful using Quickbooks! How Instructor-Led Seminars Can Help You Seminar Getting Started more...

Quickbooks Setup Training Class Arlington Heights Illinois 847-364-0835

Quickbooks Setup Training Class a Arlington Heights, Illinois 847-364-0835 www. jcscomputer. net Quickbooks software Support also available. New to Quickbooks? Become a confident user. Come learn what QuickBooks can do for your business. Don't waste time through trial and error learn quickly how to become successful using Quickbooks! How Instructor-Led Seminars Can Help You Seminar Getting more...

Quickbooks Setup Training Class - Brentwood Missouri 314-644-4100

Quickbooks Setup Training Class - Brentwood, Missouri 314/ 644-4100 www. jcscomputer. net Quickbooks software Support also available. New to Quickbooks? Become a confident user. Come learn what QuickBooks can do for your business. Don't waste time through trial and error learn quickly how to become successful using Quickbooks! How Instructor-Led Seminars Can Help You Seminar Getting Started more...

Peachtree Introduction

800/ 475-1047 Available in Missour, Michigan, Illinois Introduction Training Class Course Outline New Company Setup Setup Review & Advanced Setup Options and Procedures General Ledger Accounts Receivable Default Information Customer Defaults Account Ids & Department Masking Statement & Invoice Defaults Review Account Types Review Sales more...

From Power Diversity, LLC

ENERGY VAMPIRE SLAYING 101--How to Deal With Difficult People and Toxic Attitudes

How to combat negativity and toxic attitudes in your office, in your home, and in yourself. Who should attend this seminar? Managers and employees on all levels who work with people and are dealing with difficult people and negativity. Are you tired of toxic people and attitudes sucking the life out of your organization? You don t need another workshop. You need the Energy more...

From Pitman Training Centre Notting Hill

From Spectrum Training Services

Consultancy Skills for Training and Development Professionals

Designed for you if: You are a training and development consultant, HR business partner or a training manager and you wish to develop your consultative selling skills to provide of client-centred tailored training solutions. If you want to understand the meaning and application of 'HR Mastery' in a personal and organisational context then this is the solution for you. Outcomes You will be more...

From Corporate Coach Academy

2 Day Coaching Clinic on Mind Strengthening for Super Sales Success

This is a unique and powerful hands-on sales coaching clinic that involves deep level of work out to deal with hidden issues and challenges that are blocking your desired sales performance. It is especially relevant for anyone who is in the sales profession and wants to enhance their achievements many times over, such as Sales Directors, Sales Managers, Sales Leaders and Sales Professionals. more...

From Spectrum Training Services

Graduate Development - Developing Business Awareness

Introduction: This programme has been designed to enable you to understand what the business values, and to provide you with the skills, behaviours techniques and tools that you require to make a huge and successful contribution to business in the oil and gas industry. The pace and complexity of change in the business world means that we all need to evaluate constantly how we interact with the more...

Working in a World of Difference

Introduction: Congratulations on your exciting new appointment you must be excited about the opportunity to work in the Middle East! Perhaps you feel a little apprehensive, maybe you are uncertain about etiquette confused by religious beliefs and baffled by media coverage of the region. These concerns are an indication of your professionalism you have recognised that the ability to work across more...

From Web Worx Training

Social Media Marketing Training Course

ONE-TO-ONE Training Workshop, relevant to you and your business. Many companies are now incorporating blogs into their marketing strategies to interact directly with their audiences, give their brands a personality, drive targeted web traffic and increase engagement. Easy to set up and with a very low outlay, blogs give companies the chance to raise their profile and better connect with customers. more...

Search Engine Optimisation SEO Training Course 2 Day

ONE-TO-ONE Training Workshop, relevant to you and your business. As an Internet marketing strategy, Search Engine Optimisation (SEO) considers how search engines work and what people search for. In its simplest form SEO is the practice of modifying a website (text, titles, meta tags, alt tags, etc) so that it is considered to be search engine friendly. There is then an increased probability that more...

Google Maps Optimisation Training Course

ONE-TO-ONE Training Workshop, relevant to you and your business. It used to be that when people wanted a local business or service provider they grabbed the yellow pages. Well not any more... over 65% of people use the internet. If your customers are locally based, the importance of concentrating on the local optimisation of your website and local directory listings is paramount. Millions of more...

Facebook For Business Training Course

ONE-TO-ONE Training Workshop, relevant to you and your business. In the UK a staggering 19 million people use Facebook. That's just under a third of the population. A large, growing portion of some of the most valuable demographics are spending more of their time and attention on Facebook and less on other channels and media. As a business owner, you need to be where your customers and prospective more...

Blogging For Business Training Course

How To Promote Your Business On The Internet

Free to Attend Location: Web Worx, Albrighton, Wolverhampton Various Dates & Times Available 09. 30am - 12. 30pm As traditional retail struggles in the current market conditions online sales continue to grow expanding to nearly 20% of the total, national retail spend. This year the UK will be spending over 4 billion each month online. Can your business afford to miss out on this ever more...

From Spectrum Training Services

Not Today Thank You! Essential Sales Skills

Do you want to be known as a professional sales person and not just a person from sales? In just two days you will learn the skills that will make a significant difference to your sales figures and you will be able to apply them immediately. You rarely persuade people to buy something because people persuade themselves What will I gain from the course? The professional sales more...

From RAMCO Software Training

RAMCO Software Training

RAMCO Software Training is a leader in innovative solutions for corporate computer software training on business software programs such as Microsoft Windows, Office, Project, Adobe Photoshop, InDesign, Acrobat and Dreamweaver. Whether at your facility or in one of our conveniently located training centers in Seattle, Tacoma, or Renton, RAMCO Software Training delivers a comprehensive curriculum more...

From Soundtraining. net

Mastering Customer Service for IT Professionals **Description Outstanding end-user support is not just a matter of having great technical knowledge. The great desktop support technicians build great IT careers by also understanding the importance of human-relations. Part technologist, part psychologist, the exceptional desktop support staffer understands that there is truly an art to using technology as the solution for workplace problems. more...

From Asktenali.com

Customer Care Training Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your more...

Training on Improving Sales skills Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your more...

From Create-Learning

Team Building Program Accountability and Team Cohesion

Problem: Your team is suffering from a lack of team cohesion and accountability of actions (be they positive or negative). While needing for a strong team sense of togetherness and remaining safe while involved in emergencies, the team has a challenging time admitting faults, holding others accountable and themselves accountable for actions that are damaging the team. This lack of more...

From Global Innovative Campus

PMP Exam Preparation 4th Edition - Daytime Class 42 PDUs Daily Schedule: 8: 00am - Registration and coffee (1st day only) 8: 30am - Session begins 5: 00pm - Adjournment Breakfast, two refreshment breaks and prestigious lunch are provided daily This workshop is delivered over a period of six days. Description This Unique course is designed for the professionals who intend to register for the NEW PMP EXAM (PMBOK Fourth Edition) - i. e. Exams more...

PMP CAPM Exam Preparation 4th Edition - Evening Class 385 PDUs Daily Schedule: 6: 00pm - Session begins 9: 30pm - Adjournment This workshop is delivered over eleven sessions. Description This Unique course is designed for the professionals who intend to register for the NEW PMP EXAM (PMBOK Fourth Edition) - i. e. Exams taken after June 30, 2009. PMP is the Project Managersa ™ most globally recognized and respected certification credential. more...

ESL - English for Engineers Technicians and Technologists 40 Hrs Daily Schedule: 9: 00am - Session begins 1: 00pm - Adjournment Description: This course is designed to facilitate English as a Second Language for internationally educated professionals. It consists of four levels in order to best meet each students needs. Furthermore, the course consists of two distinct functions. Firstly, to develop English skills necessary to function in daily life in more...

From Illumine Training

Building Better Relationships for Sales Negotiation

Whether selling products or services to valued customers, or wanting to communicate more effectively with other departments, trust based relationships are the key to long term success. Smarter 'Selling' is the workshop to build sustainable business relationships and help develop individuals, teams and groups that: -Sell products and want to understand customers' personal needs, build rapport more...

From NobleProg - IT training courses

Drupal SEO Training Course

With this course you can gain the knowledge you need to get your website to the top of search engines and to reach paying customers for your business with Drupal. Requirements Basic Drupal, SEO and HTML knowledge. A basic understanding of Drupal should be given. You should know what a "node" is, how to log into the admin area and how to install and activate modules. SEO skills are not more...

From CC Pace

Agile Project Management

DESCRIPTION This advanced course teaches ScrumMasters and Agile Project Managers how to apply Agile thinking and principles to PMI's Project Management Process Groups leveraging the best of each to deliver maximum value to customers. COURSE TOPICS Understanding PM/ CSM Behavior The Essentials of: Agile / Scrum Project Management Lean Thinking - Customer Focus - Value Creation - Seeing more...

From Last Minute Training

Maximize Revenues - Minimize Headaches - Sales Training Seminar

...petition today more fierce & cutthroat than in the past? Are your customers more fickle & demanding than ever before? Do you find yourself talking Price more & more frequently? Would you like less stress in your life when selling? Are you truly committed - not curious but totally fully committed - to increase sales, make more repeat sales & grow your revenues? If you answered Yes more...

Powerful Communication Strategies Would having the ability to build instant rapport with associates and clients be of value to you? Do you a manager, supervisor or team leader want to increase your leadership capability? Do you want to learn how to communicate more effectively with customers and employees? Are you looking to ease frustration and reduce conflict in the workplace? Do you want to be better understood up, down, and more...

Dynamite Sales Presentations A great sales presentation begins with conveying to the customer that you have a comprehensive understanding of their needs and that your products and/ or services are a perfect solution for them. The way to assure customers that you are going to help solve their business problems is by a thorough analysis and understanding of their current business circumstances and a demonstration of your more...

Critical Elements of Customer Service This workshop is for any employee who deals with external customers or who serves those who do. The a Service Edgea is what keeps customers coming back to do business with you. Many customer decisions are based on how well they were treated by your front-line personnel. Does the customer feel valued? Are your staff members able to respond to customer requests and needs quickly? Is your staff more...

Personality Patterns and Profiles Module 1 Workshop Highlights: * Basic pre-workshop test to determine what personality style the participant is. * Explanation of the four primary personality styles, history of how they were first discovered, how they are used today and where you fit into the mix. * Introduction to patterns and habits that exist in human beings. * In depth discussion of the characteristics present in more...

Client Care Representative CCR Certified Training Program 2 Days The Challenge As Jan Carlson illustrated in his book Moments of Truth: a You can make or break the entire customer relationship in the first 30 seconds of contact. To the customer, your front line people are the companya . Customer agents must be fully trained to respond to customers in a professional manner and resolve their issues quickly. CCR is this essential training for Customer Service more...

Rapport and Relationship Building Workshop Highlights: Learn how you can create more positive first impressions when beginning a new business relationship. Gain insight into how top business professionals create rapport with ease to gain the confidence and trust of those that they meet. Discover the a Compliance Principlesa and the role that they play in decision making and professional selling. Explore techniques for more...

Customer Service Training in Calgary Critical Elements of Customer Service Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? more...

Sales EDGE- Nexient The two-day Sales E. D.G. E. program has been designed to provide sales professionals with the foundational skills they must possess to meet and beat their sales targets. No matter what product or service your organization provides to your customers, you are facing increased competition. On price. On quality. On availability. On relationships with customers. New sales professionals need the more...

From ITSM Academy

ITIL V3 Capability Course PPO - Planning Protection and Optimization - Accredited Would you buy a product or service that did not include some type of warranty? Shouldna t your customers be guaranteed that IT services will perform as promised? During the negotiation and acceptance of Service Level Agreements, IT commits that services will meet customer requirements for availability, capacity, continuity and security. The ITIL V3 Capability Course - Planning, Protection and more...

From Accountserve Ltd

Working With MYOB Software

Designed to give you a working knowledge of the essential business processes using MYOB business software, this hands-on course will take you from entering sales, purchases and banking right through to reconciling the bank account. The course is designed for businesses who buy and sell items and well as those who are serviced based. This is a super intensive course uses a simple step-by-step more...

From Lynxspring, Inc

JENEsys Energy Suite-Niagara Ax Energy management Software

A two-day training course on JENEsys Energy Suite (JES) software, also know as JENEsysa Energy, instructors and is the only JES training course currently available in the country. The below statement applies for this Niagara JES course only , If you or your customers are interested in attending, please review course description and register by clicking on the link at the bottom of the page. more...

From DW Associates Pte Ltd

Managing Customers Relationship through customization and personalization

Managing Customers Relationship through customization and personalization Maximizing business performance and unleashing creativity Seminar Introduction Do people know what they want? One is that preferences are highly unstable. Another is that, when you ask people to explain what they want, their preferences tend to shift toward the conservative, familiar, and easy to explain. This more...

From Management Systems International

ISO 9001 Quality Management System Overview Nov 9

An excellent opportunity for company managers or business owners to gain an overview of ISO 9001 concepts and principles. Why You Should Attend a To be able to intelligently converse about ISO 9001 concepts, principles and benefits a Learn strategies that will help you avoid costly mistakes a Understand the registration process and costs a To provide confidence to your customers that more...

From TrainersDirect

Information Systems Project Management

This seminar is only offered as On-Site Training and will be conducted at the location of your choice for up to 20 participants. ---------------------------------------------------------- IT Project Teams understand the meaning of time uncertainty. Too often completion dates are imposed on software developers without understanding development time risk. Often objectives are unclear at more...

Fundamentals of Finance for Non-Financial Managers

This seminar is only offered as On-Site Training and will be conducted at the location of your choice for up to 20 participants. ---------------------------------------------------------- Are you a non-financial professional who needs to understand the terminology of Finance and Accounting? Then this three-day seminar is exactly what you're looking for. This seminar is offered in an more...

From Bpminstitute.org

Using BPM Discipline with Six Sigma Lean Methodologies

To provide students the ability to create a Customer focused a Process Enabled Enterprise. This requires a business process framework, established enterprise architecture, creating "real-time" business intelligence, and a link between continuous improvement projects and key business processes. Most businesses need to evolve from a bottoms-up Six Sigma (DMAIC) approach, to a strategic framework more...

From Verve Training

Presentation Course - Presenting for Success Presenting for Success reveals how to give that immaculate presentation that will hook clients and customers, convincing them of the power of your message. It reveals the vital points that it is essential to get across in the first minute. Focussing on both content and performance, we also show how to exude confidence and self-assurance even when you dona ™t feel it. In addition, the course more...

From Pearlcatchers Ltd

Managing Service Quality - the key to improving the customer experienc

Products have never been better. Service has never been worse. Lucky for you there are so many other disastrous customer experiences available yours won t stand out from the crowd. But what an opportunity . As organisations strive to get closer to their customers, the challenge of understanding, analysing and improving service quality becomes ever more important. Yet the tools to enable more...

From Demand Planning, LLC

Best Practices in Demand Planning Sales Forecasting - One Day Workshop

Best Practices in Demand Planning and Sales Forecasting One Day Workshop Holiday Inn, Totowa, NJ | January 13 2011 8: 30am to 4: 30pm Organizations spend a lot of time and resource on forecasting efforts to improve the accuracy of the demand forecasts that are used in their supply chain. The practices adopted and a poor process design can actually hamper your goals of an accurate demand more...

CPG Demand Planning and Forecasting Web Workshop

Consumer Packaged Goods companies are faced with a changing retail landscape dominated by a few large retailers and higher uncertainty from consumer preferences and retail promotional policies. Just a few of your customers can exert a great influence on your planning, logistics and execution processes. However, the large retail customers have also created the infrastructure and the technology that more...

From PI ETA Consulting Company

Senior Lender's Programme

Highlights * Know the key issues in loan portfolio management. * Learn how credit ratings are used in managing loan portfolio. * Determine credit quality migration over time. * Carry out a loan portfolio review. * Learn how to provide advice on mergers and acquisition for SMEs. * Understand the mechanics of interest rate and currency rate instruments and how to generate more more...

From The Innovation Games Company

Innovation Games for Customer Understanding in Mountain View CA This course is based on Luke Hohmanna ™s book "Innovation Games ®: Creating Breakthrough Products Through Collaborative Play", and the techniques have been used by such companies as HP, Adobe, Cisco, SAP, Qualcomm, Emerson Climate Technologies and many others. Modern product development practices, especially those that focus on innovative products and services, place great emphasis more...

From CP Training Consortium

Practical Materials Storage Management At the heart of the Procurement and Logistics business is the need for materials to be available and in good condition when required for use by the customer. Equip your front line warehouse and storage supervisors with the knowledge and skills that will enable them to: Manage, organise and operate the storage regime and environment most appropriate to the materials in their care Ensure that more...

The Front-line Managers and Supervisors Development Programme How Front-line Managers can be encouraged to make use of the empowerment they are given and truly make a difference with your customers. Turning knowledge into meaningful Action. more...

From The Innovation Games Company

Innovation Games Master Course for Consultants in Mountain View

Join us on February 16-17, 2011 for our next Innovation Games ® Master Class for Consultants! This two-day, interactive course, based on the material in Luke Hohmann's book, tackles the challenge of developing customer understanding by providing you with a fresh perspective on how to use a variety of games with your customers to develop the understanding that forms the foundation of more...

Innovation Games Master Course for Consultants Join us on August 25-26, 2011 for our next Innovation Games ® Master Class for Consultants. This two-day, interactive course, based on the material in Luke Hohmann's book, tackles the challenge of developing customer understanding by providing you with a fresh perspective on how to use a variety of games with your customers to develop the understanding that forms the foundation of more...

From Dolphins Group-Dolphins Training & Consultants ltd

Public image Dressing and etiquette Skills Training in Kenya and Africa

a Your body language, your clothing and accessories have a tremendous impact on how you are judged by others. a Are you presenting yourself with the professional polish that customers deserve and expect? Different working environments demand different styles of attire, however, a 10-second glance is all it takes for social contacts and potential clients to size-up your sense of more...

From The Innovation Games Company

Innovation Games for Customer Understanding Are you a practitioner who wants to use Innovation Games primarily on your own projects or with your own internal teams? Are you a product manager, team lead or product development professional who wants to use the games to get better information from your customers. Are you a sales professional who wants to get a better handle on your accounts needs? The Innovation Games ® for Customer more...

Innovation Games Practitioner Course Mountain View CA Innovation Games ® are serious games (both online and in-person) that can be used to deliver cost-effective market research for development/ product teams and super-charge the product planning process. Based on Luke Hohmanna ™s book, Innovation Games ®: Creating Breakthrough Products Through Collaborative Play and used by such companies as SAP, Intuit, Qualcomm and Emerson Climate more...

Innovation Games Practitioner Class Chicago

Innovation Games ® are serious games (both online and in-person) that can be used to deliver cost-effective market research for development/ product teams and super-charge the product planning process. Based on the book of the same name by Luke Hohmann, Innovation Games ® power innovation by enabling you to better understand your customers. This interactive, two-day course, taught by more...

From BodhiH Training Solutions

Key Account Management Corporate Training Programs in Bangalore, Chennai, Coimbatore, Ernakulam, Mysore, Hyderabad, Mumbai, Pune, Delhi, NCR Region, Chandigarh and other cities across India Key Account Management Course Content: a Qualities and skills of a key account manager a Account Management - Ita ™s Big Business - Understanding how effectively you are selling to your key accounts and how well more...

From Manufacturing Executive Institute

Using Value Stream Mapping to Drive Waste out of Support Functions This valuable 1-day Manufacturing Executive Institute, 5th Friday - "LEAN Tools" Workshop, "Using Value Stream Mapping to Drive Waste Out of Support Functions" has been specifically designed to provide a clear understanding of the use and deployment of Value Stream Mapping (VSM) to drive waste out of ANY manufacturing and manufacturing support function. Participants will learn how to use VSM more...

Project Management Fundamentals A project is a temporary endeavor, having a defined beginning and a defined end, usually constrained by date, but can be by funding or deliverables. It is performed to meet unique goals and objectives, usually designed to bring about beneficial change or added value. The temporary nature of projects stands in contrast to ongoing business operations which are repetitive, permanent or semi-permanent more...

THREE Techniques to Reduce Raw Material and Finished Goods Safety Stocks by MORE THAN 25 Percent in LESS THAN 100 Days Raw material and finished goods inventories may be the largest and most volatile asset in your company. Investment in these inventory accounts is mainly driven by 3 considerations: Process lead-time Demand predictability Supply reliability The last two factors, predictability of demand and supply reliability present special problems when trying to determine how much inventory is needed more...

THREE Techniques to Reduce Days-Sales-Outstanding DSO by MORE THAN 15 in LESS THAN 100 Days Days-Sales-Outstanding (DSO) defines the number of days a company takes to collect revenue after a sale is made. A low DSO indicates the company collects its money fast. But a low DSO can also indicate other important conditions. For example, when a companya ™s DSO is significantly less than peer companies, it usually suggests the company has a different front-end business model than more...

From Sonic Training

Adobe Photoshop Introduction (Beginning) Class

You are starting to familiarize yourself with image editing using Photoshop. You would like to learn about the tools and features available to you in Photoshop CS2. In this course, you'll work with some of the tools and features to edit images using Photoshop CS2. Course Objective: You will use Photoshop CS2 tools for painting, retouching, and enhancing images. In addition, you will work with more...

From headTrix Training

Social Media Marketing Training in Los Angeles or Live Online Save 200 Facebook, Twitter, LinkedIn, You Tube, Blogs.... these social platforms are doing more than driving buzz - they are driving traffic and empowering companies. Gain the power to shape consumer conversations and amplify word-of-mouth chatter. You've got a great product! Now, how do you let people know about it? Whether you're a filmmaker, business owner, non-profit, musician or writer, this 2-day more...

From Neoedge Pte Ltd

Mastering Loyalty for Sustainable Profitability Nearly every business has an increasingly global footprint or is facing new competitors both locally and from outside their home territory. Many loyalty schemes can demonstrate increases in revenues for operators and it is evident that loyal customers tend to spend more than their promiscuous counterparts. Just a small percentage of customers account for a high percentage of profit. Loyal more...

CFO of the Future In todaya ™s rapidly changing business climate the CFOa ™s role has never been more important. Their management colleagues (including the board) desperately need fast, frequent feedback to make important decisions daily and weekly. They are also demanding answers to difficult questions: Which products, business segments and growth initiatives should we invest in? Which products and more...

From The Ryan Group

Sales Negotiations

Whether you are the District Sales Manager at a Fortune 100 Pharmaceuticals Company or a Sales Trainee at a startup High Technology Firm......this critically acclaimed Sales Negotiations Workshop will help you become more successful in both your professional and personal lives. This Workshop is an extremely practical, results-driven and fast-paced program that develops your Problem Solving more...

From National Safety Awareness, LLC Training Center

CPR HEALTH CARE PROVIDER Health-care providers, first responders and professional rescuers in and outside the hospital or for those needing professional-level basic life support training as a job requirement. National Safety Awareness is an independent ASHI American Safety and Health Institute & National Safety Council authorized Training Center. NSA Also offers American Heart Association CPR BLS Health Care Provider, more...

From ITWerkz Global

Team Appreciation Programme

The first step in achieving high performance teamwork is to build strong interpersonal relationships and alignment to team goals. A "shared experience" that involves working together on tasks which are unfamiliar and which require a high degree of interdependence quickly builds trust and rapport across the group. Programme Objectives The program is based on optimizing mind power using radiant more...

From Aspect Training

Sage Instant Accounts Introduction Intermediate Sage Instant Accounts is easy-to-use accounting software designed to make managing your money, including VAT, end of year accounts and invoicing, as quick and easy as possible. Youa ™ll have all the information you need to manage your business at your fingertips. Sage Instant Accounts is a simple bookkeeping package that gives you all the tools you need to successfully manage your finances, more...

SEO Search Engine Optimisation Training Web site visibility, the ease with which potential customers or visitors can find a web site amongst a myriad of competitors, is a crucial factor in a sites success. Web visibility is not merely a question of search engine optimisation (SEO), there is a great deal more to it than that, as Aspect Traininga ™s SEO Search Engine Optimisation training course demonstrates. Search engines make the more...

From Epiphany Training Limited

How 20 minutes a day can boost your business

With just 20 minutes each day you can increase your visibility and client base. Using social media is an economical way to do it, and if used correctly you can do so without spending all your time online. Mouse * Schedule items to go out at a set date and time without you having to be online, * Write articles that can be linked to your site but are available globally, * Get to more...

From Brenell Training Consultants

Sales Training

We provide sales training to teach sales management and sales skills to businesses and organisations across the UK. Every time you talk to a customer you are effectively selling something - whether you work in face-to-face sales, telesales or customer services - you need to learn how to sell yourself and your business. Our training is designed to deliver the selling skills you need to more...

Presentation Skills Training

We provide presentation skills training for businesses and organisations across the UK. Whether you're presenting to a small group or a large audience you want them to remember you for the right reasons - by making the right impression from your very first word. Our training provides you with the confidence and effectiveness to make an impact when you stand up in front of an audience more...

From Human Resources Services

G K Lim's Customer Service Excellence Training (inhouse program)

Let's face it: one slight mistake in serving one customer in today's extremely competitive business environment means millions of dollars down the drain. Your company's customers don't deal with just your company alone; they have hundreds of other suppliers. Whatever excellent service they receive from one becomes a yardstick for their dealing with others, even from totally different more...

From Best@Selling

Master Selling Series You will learn the key skills for selling: Persuasion, listening, and questioning. The format is interactive so you get the skills you need to immediately apply to your selling. The classes are over lunch in a 2 hour format which can be easily scheduled for busy sales professionals. The next program begins in January (the 23rd.) 1. The Secrets of Persuasion Have you noticed how successful more...

From R&D Technologies, Inc.

SolidCAM Hands On Training Workshop This is a free workshop that allows the student to experience SolidCAM software. Lunch is included. Join us for a free seminar and learn what SolidCAM can do for you. With the single-window integration of SolidCAM in SolidWorks, all machining operations can be defined, calculated and verified without leaving the parametric SolidWorks assembly environment. All 2D and 3D geometries used for more...

From Human Resources Services

G K Lim's "It's A Deal -- Effective Business Negotiation Skills"

Negotiating effectively is a subtle, unobtrusive professional skill; it doesn't come with the territory or the designation; it has to be learnt just like any other skills. It directly influences corporate profitability. All company staff members SHOULD know how to negotiate. If you don't know the principles, you are costing your company millions of dollars in lost opportunities. Most more...

From Oscar Murphy International

MAP 5 Psychometric Certification workshop MAP your People, to Select, Develop, Train, Coach & Empower Now MAP a Measuring Attitudes & Personality With Scientific Psychometric Measurement Tools for Managers You develop people and so do many other managers in the world. But a few managers make the world of difference in their coaching. They make that big difference by not just coaching like any other manager but by providing value more...

From Marigold Consulting

Would You Like Fries With That Supersizing Your Customers Service Experience Your customers and clients are the lifeblood of your business. How are you keeping them happy? In this session, we'll unlock the keys of supersized customer service. You will learn unique methods of reinforcing customer service through training, devise techniques to encourage customer satisfaction feedback, develop a win-win policy of resolving customers' complaints, and outline your customers' more...

From The Modeling Agency

Predictive Analytics and Data Mining - Strategic Implementation

ABOUT THIS COURSE Data mining is essentially a discovery process -- a process riddled with common yet elusive strategic pitfalls. Project failure is rarely due to poor model development. Rather, data mining projects often fall short of their potential due to flawed or overlooked assessment, business understanding, project definition and strategic planning specifically for information more...

From The Door Supervisor Training Organisation

SIA Door Supervisor Security Guard Course

To work as a SIA Door Supervisor or SIA Security Guard in the UK you will need to have an SIA licence issued by the Security Industry Authority (SIA). One of the requirements of the SIA licence is that you hold a recognised qualification, and the Level 2 Award in Door Supervision meets the requirement for the SIA Licence. We run SIA Door Supervisor Courses in Bournemouth, Reading, Brighton, more...

From Fathom Corporate Training

CUSTOMER SERVICE SKILLS WORKSHOP

Never before in history has the customer been faced with such a wide range of choice in the marketplace. A state of constant partial attention, combined with a plethora of choice in both products, services and from whom they are consumed, means that your chances of being noticed in an ever deepening "sea of competition" are not only slim, they will continue to get slimmer in the future! Studies more...

From Anchor Planning Group

Customer Service

Customer Service is key to an organizationa ™s success at every touch point. To cultivate a spirit of exceptional customer care within your organization, Anchor offers the CARE Customer Service Workshop. This workshop is designed to introduce your entire organization to a customer service model that is applicable at all levels while complementing and building on your own customer service more...

Diversity and Inclusion

The question on many people's minds today is: are we there yet? We help your organization answer the question. The diversity journey has evolved, moving beyond Affirmative Action, EEO and compliance to a greater focus on exploring the value of difference, and on making the connection between workforce (the people we hire), workplace (the environment we create for them), and marketplace (customers more...

From The Leaders Institute

High Impact Leaders

The High Impact Leaders course is a powerful leadership training seminar that focuses on developing skill sets that help participants become stronger, more confident leaders and managers. Skills focused on in this program include public speaking, listening, people skills, memory, problem-solving, and the ability to develop more leaders within the organization. Over the past decade, our more...

From Echo E-Business

1-day Content Strategy and Management

Are you losing customers from your web site? 1-day Content Strategy and Management Course Learn how to plan, prepare and publish engaging, marketable, valuable and accessible web site content, that will attract, engage and retain users and customers. more...

From Spearhead Training Group Ltd

Sales Support Training

Your customers are most strongly influenced by the people they meet from your company. As such, your companya ™s image is in the hands of anybody from your company who has customer contact. This course will show your non-sales personnel their role in building business. Delegates will learn how their behaviour can affect your relationship with a particular customer, how to spot danger signals more...

From Practicum Strategic Training Provider

Branding 30 New Technologies New Experiences New Conversations MAKE BRANDING 3. 0 INTEGRAL TO YOUR BUSINESS IN A WAY THAT FITS WITH YOUR BRAND, YOUR CUSTOMERS, AND YOUR OVERALL ONLINE STRATEGY! In the past few years there has been a dramatic increase in the tools and mediums in which you can engage in two way conversations around your brand. The world is changing, and fast: power has shifted from companies to customers, and the traditional ways more...

From Fathom Corporate Training

SELLING BRAND VALUE

Does it feel like your brand is a "commodity" in a sea of competition? Your brand is the mental and emotional "real estate" held in the minds and hearts of your customers. Communicating your TOTAL BRAND VALUE vs. PRICE alone to current and potential customers drastically improves your ability to compete in a saturated marketplace. When your firma ™s brand and its products and services are more...

From The Training Experts Ltd

Sales Skills This one day course aims to help develop the individuala ™s sales skills in confidently and successfully selling the services offered by their respective businessa ™s to their face to face and/ or telephone based customers. Target Group This course is aimed at sales personnel who are either new to the sales role, or wish to improve and build upon their current skills. Objectives more...

From Fathom Corporate Training

SEMINARS HOW TO GIVE GREAT CUSTOMER SERVICE

Never before in history has the customer been faced with such a wide range of choice in the marketplace. A state of constant partial attention, combined with a plethora of choice in both products, services and from whom they are consumed, means that your chances of being noticed in an ever deepening sea of competition are not only slim, they will continue to get slimmer in the future! Studies more...

SALES SKILLS WORSKHOP

What is the number one complaint that customers voice about sales people? Sales representatives simply don t take the time to listen and determine real needs before proceeding. They tell and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you more...

SALES PROCESS SEMINARS

Sales Process Seminar What is the number one complaint that customers voice about sales people? Sales representatives simply don t take the time to listen and determine real needs before proceeding. They tell and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales more...

From Terra Firma Asia Sdn Bhd

CERTIFIED GLOBAL SUPPLY CHAIN BLACK BELT (CGSC BB) CGSC BB Program Driven and managed by the Certified Global Supply Chain Board(USA), this workshop will provides global professional credential and recognition, enriches your knowledge in SCM, increases your marketability, enhances your career path and raises customer confidence in you and your company's services in logistics and supply chain management with and within Malaysia. The Certified more...

From Credit Management Services Limited

A Credit & Collection Workshop/ How to Collect MONEY!

DO YOU OR YOUR STAFF WANT OR NEED TO KNOW MORE ABOUT THE EFFECTIVE COLLECTION OF YOUR ACCOUNTS? Strong Negotiation Skills Excellent Telephone Techniques Pre and Post Call Action Effective Communication Skills Understanding the reasons why accounts become overdue and the psychology of debtors. These skills, and much more, will all be revealed during the following Seminar more...

From AstroWix India Project Solution Pvt Ltd

AstroWix-PMP Fastrac Chennai August Workshop Most organizations recognize PMP ® certification as a benchmark for their project management professionals. The PMP Certification has become a MUST-HAVE tool for professionals which empowers them to drive innovative initiatives and make informed decisions for your project. AstroWix FasTrac is an intensive program specially designed to ensure that you pass the PMP Certification exam instantly more...

AstroWix-PMP Fastrac Noida August Workshop Most organizations recognize PMP ® certification as a benchmark for their project management professionals. The PMP Certification has become a MUST-HAVE tool for professionals which empowers them to drive innovative initiatives and make informed decisions for your project. AstroWix FasTrac is an intensive program specially designed to ensure that you pass the PMP Certification exam instantly more...

AstroWix-PMP Fastrac Bhubaneswar September Workshop Date: Saturday September 17, 2011, 09: 00AM Tuesday September 20, 2011, 07: 00PM Venue: HOTEL GRAND CENTRAL BHUBANESWAR Old Station Road, Bhubaneswar - 751006, Orissa Most organizations recognize PMP ® certification as a benchmark for their project management professionals. The PMP Certification has become a MUST-HAVE tool for professionals which empowers them to drive innovative more...

AstroWix-PMP Fastrac Delhi August Workshop Date: Thursday August 11, 2011, 09: 30AM IST Sunday August 14, 2011, 07: 30PM IST Venue: The Hans Barakhamba Rd 15, Connaught Place New Delhi, DELHI 110001 Most organizations recognize PMP ® certification as a benchmark for their project management professionals. The PMP Certification has become a MUST-HAVE tool for professionals which empowers them to drive innovative more...

From i Training Expert

Intensive Public Speaking and Presentation Skills Dear To-be Confident Public Speaker... Wonder how these people speak on the platform so calmly and confidently? It is indeed one of the more rewarding experiences in life to stand up in front of an appreciative audience & wow them. And the skills required to find your own voice & style with your audiences can definitely be learned by anyone. And yet, while many people see public speaking as more...

Sales Excellence -Managing Key Customers

PROGRAM OVERVIEW The MANAGING KEY CUSTOMERS practical workshop is specially designed to help organization in highly competitive market seeking to add value to their key customers that contribute significantly to their bottom line. To balance between available resources and business objectives, right choice of customers and allocating right resources is critical. The 80/ 20 principle plays more...

From Insol Consultancy Sdn

The Art of Selling - Increase your sales by 20 This program is designed to guide you through the process of selling, by learning the theory and expressing it in your own style. The selling process you will learn has been designed from your customera ™s point of view. It is based on research in the UK where hundreds of customers were followed up within a week of being seen by a representative. The customers were asked if they had more...

From Celtem Private Limited

Six Sigma Green belt 29 30 31 October - 2010 Competitive pressure are forcing the Organizations to look for ways and means to improve their processes so that the Quality of the products and services improve, waste reduces and customer satisfaction increases. Six Sigma can result in the kinds of changes an organisattion is looking for. Six Sigma Certification can also help an individual to grow within an organisation and be a more...

From SEED Infotech Ltd.

Wearing The Green Hat Introduction Give your team a creative edge with a Wearing a green hat programa ™! Wearing a green hat is an intensive course in creative thinking. This cutting edge program is based on experiential learning methodology which involves many games, activities and exercises. The program covers right from the basics of creative thinking to advanced tools and techniques in creative thinking. more...

From infySEC

Ethical Hacking workshop in TJIT Bangalore by infySEC

EHACK 2012 | 2 Days Ethical Hacking Workshop in T John Institute of Technology Bangalore by infySEC | LIVE DEMONSTRATIONS What if ? - Your Road Traffic and Air Traffic control systems are controlled by some cyber attackers online? - The World War 3 is completely of cyber attacks than nuclear attacks ? - Dams and reservoir control systems are cracked into by cyber terrorists ? - Electronic more...

From Proactive Human Resource Services, LLC

EEO Compliance Training PROPERLY TRAINED MANAGERS ARE AN EMPLOYERa ™S MOST VALUABLE ASSET We train on all aspects of ADAAA, Discrimination, FMLA, and all components of an effective EEO (Equal Employment Opportunity) policy. PHRS strives to align your company goals with your employee abilities. By providing training to managers, you will build trust and integrity within your business, which will positively affect more...

From Next Levels Consulting

Conflict Management Duration: 2 days Description and Learning Objectives Conflict Resolution a Turning Conflicts into Opportunities. At this programs conclusion, participants should be able to: -Understand what conflict and conflict resolution mean -Understand all six phases of the conflict resolution process -Understand the five main styles of conflict resolution -Be able to adapt the process for all more...

Communicating with Influence Duration: 3 days Description and Learning Objectives After attending this program participants will be able to: -Demonstrate the use of open and closed questions. -Identify your behavioral style and its unique challenges. -Describe a model of feedback, communication, and listening. -Set SMART goals. -List tactics for dealing with difficult people. -Organize information in a clear and more...

Basic Communication Skills Duration: 1 day Description and Learning Objectives After attending this program participants will be able to: -Identify common communication problems that may be holding them back. -Develop skills in asking questions. -Identify what their non-verbal messages are telling others. -Develop skills in listening actively and empathetically. -Enhance their ability to handle difficult more...

Marketing for Non-Marketers Duration: 3 days Description and Learning Objectives At this programs conclusion, participants should be able to: Understand the necessity of adopting a holistic marketing orientation of all functions in the organization & be well acquainted with the principles of marketing. Any decisions taken by any function has an impact on the competitiveness of the organization. N. B. Content can be more...

Assertiveness and Self-Confidence Duration: 2 days Description and Learning Objectives By the end of this workshop, you should be able to: -Define assertiveness and self-confidence, and list the four styles of communication -Describe the types of negative thinking, and how one can overcome negative thoughts -Explain the difference between listening and hearing, and understand the importance of body language and more...

From Ambar Hamid Training

B2B B2C Marketing Workshop in London In this step-by-step complete evening workshop you will learn exactly how to create your own hugely profitable online entity (completely from scratch) and create an ingenious highly responsive online branding... With the all new "Web Marketing Domination Workshop" you'll easily discover: How to build your very first list, (even if you don't have a single subscriber now!) Why you'll make more...

From SAI Global

GFSI Overview & Comparison Course

This information-packed, one-day course provides a comprehensive overview of the Global Food Safety Initiative as well as essential differences and comparisons between all the various international food safety and quality management standards to help executives and managers mindfully determine which Food Safety Standards are the best fit for their organization. The Global Food Safety Initiative more...

From QED Training

Equality and Diversity Portfolio of Courses

1. Training Course One - Equality Laws and Diversity Issues(including a look at cultural communication) This one day training workshop is designed to raise awareness and understanding of Equality and Diversity amongst people working in the public, private, voluntary and not for profit sectors. It aims to highlight rights and responsibilities of everyone within a company or organisation from a more...

From Management Training Systems, Inc.

Creating a Resilient Organization

Riding the Roller Coaster of life and our ability to employ resilience during the ups and downs can make the difference between our success and failure in our personal life and on the job. Individuals and organizations have been faced with positive and negative experiences (the ups and downs) and have had to draw upon resilience to meet situational demands. The ability to call upon your more...

From Xpert International

ISO Consultants Philippines

Key Benefits Key benefits you will enjoy with our delightful service 1. Customized management system in synergy with your organizational culture 2. Customized training programs to ensure training effectiveness and full competence of your personnel 3. Implement a very simple yet effective and efficient management system 4. You get ISO-certified in 5 - 6 months! Understand ISO as more...

From QPC Limited

ICMI Advance Agent Track - Managing Customer Contacts with Equality About ICMI The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are more...

ICMI Supervisor Track - Monitoring and Coaching for Supervisors About ICMI The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are more...

ICMI Management Track - Advanced Contact Center Quality About ICMI The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are more...

From Parameter Security

CISSP Certified Information Systems Security Professional Technology Alone Will Not Protect You from Hackers. Today's hackers are getting more and more creative. Technological solutions alone cannot protect an organization's critical information assets. People are the key to your overall information security. Employers are seeking more qualified information security staff to give their organizations the leading-edge by providing the highest standard more...

From Team Training Services

First Aid Refresher Course HSE First Aid at Work certificate Often First Aiders need to refresh and update their HSE First Aid at Work certificate. If they have a valid First Aid at Work certificate, this course will provide the necessary training. Applicants must take this course qualification no later than 28 days from the expiry date of their current First Aid at Work Certificate. Team Contract's Training Services more...

SIA Security Door Supervision To work within the security industry, an individual must have undergone a structured programme of training as specified by the Security Industry Authority (SIA). Security Door Supervisor Team Contracts Services will ensure that training is designed and delivered to suit the needs of your staff, customers and your organisation, and to facilitate this, we deliver the nationally accredited more...

From Ambar Hamid Training

Web Marketing Domination Workshop

Meet other locals, entrepreneurs and business owners who want to increase and earn more with their current businesses with the Internet. This is a workshop where you will learn interactively with others and share your ideas on internet marketing.. Here are some of the profit pulling strategies that will be shared with you: With the all new "Web Marketing Domination Workshop" you'll easily more...

From MMS Training & Consultancy (M) Sdn.Bhd.

Effective Communication Skills for Engineers

Communication skills are so vital in the workplace because you always need to get results and outcomes with the help of others. This course is aimed towards improving your skills in your communications with colleagues and customers. You will learn how to build up effortless rapport, how to ask for what you want, how to be assertive without being pushy and how to make small talk and hold a more...

From Object Knowledge, Inc

Business Process Modeling and Analysis Business Process Modeling & Analysis is a crucial component of Business Process Improvement (BPI) efforts. It is also a critical but often overlooked activity in new systems development. The next generation of e-Business mandates rigorous business process modeling. In this seminar, you will learn the process modeling and analysis skills necessary to lead your team through a breakthrough more...

From Learningminds!

Image Plus Customer Care Excellence Overview In todaya ™s competitive environment customers have become more demanding, more fickle and to expect more from their suppliers than they ever have done in the past. Service and competence are not enough to get the results that the customer wants. The way your staff present themselves, has a direct influence on how other people perceive their competence and professionalism. So you, more...

Will To Win - Re-Charge yourself for Success There is an awakening in the corporate world on the importance of a positive mental attitude and an intrinsic motivational drive of the employees. Customers are lost, friction and conflicts occur, stress increases, employees report sick, performance at work gets affected, productivity goes down- all due to a negativity at workplace. The strength to succeed comes from your ability to master your more...

From Plum Solutions

Advanced Dashboards in Excel Plum Solutions is very excited to announce that Chandoo (Purna Duggirala), of chandoo. org will be visiting Australia this May/ June for a one time only Dashboards Masterclass. Learn how to build stunning dashboards & workbooks Excel Dashboards are used to convey vital business information to senior management, partners & customers. In our two day Masterclass, learn how to create stunning, more...

From KnowledgeWorks IT Consulting Pvt. Ltd.

Certified Scrum Master CSM Training at Noida Certified Scrum Master (CSM) Training Dates: 29th Feb & 1st Mar 2012 at Noida Hurry Register Today. Certified ScrumMaster Training gives you all the tools and information you need to get started with Scrum and Agile. Delivered by world-renowned Certified ScrumMaster Trainers, this course shares time-tested practices for managing Product Backlogs, planning your releases and iterations more...

From WIN Sales and Marketing Programs

Selling Rules for Professionals From Handshaking , Closing and Cashing in. During this 20 Hours training, you will be able to: 1- achieve targets 2- grow your business 3- and increase your income. For more information please follow the steps here below: email us for support: support@winprograms. info Program Objectives By the end of the program, candidates are expected to be able to: 1. Face all challenges posed more...

From KnowledgeWorks IT Consulting Pvt. Ltd.

Certified Scrum Master CSM Training at Bangalore Certified Scrum Master (CSM) Training Dates: 28th & 29th Jan 2012 at Bangalore Hurry Register Today. Certified ScrumMaster Training gives you all the tools and information you need to get started with Scrum and Agile. Delivered by world-renowned Certified ScrumMaster Trainers, this course shares time-tested practices for managing Product Backlogs, planning your releases and iterations more...

From Case Western Reserve University - Executive Education

Getting the Best Results A Practical Framework for Solving Business Problems Oct 16 & 17 2012 Business changes in an eye blink. Executives are constantly bombarded with a plethora of potential opportunities and obstacles to growth. The challenges to success are relentless, and great ideas are simply not enough. In a world of rapid, constant change, managers do not have the time to thoroughly evaluate every option on the table. Based on the premise that creative and logical decisions more...

From Trainyoucan CC

Customer Driven Organisation Training Durban & Johannesbug Customer Driven Organisation Training Durban Provider : Trainyoucan CC www. trainyoucan. co. za info@trainyoucan. co. za a Tel. 086-7227-014 PROGRAMME DETAILS Name: Customer Service in SA Training venue: Durban Training Centre a Trainyoucan Accredited: Programme not SETA Accredited Cost: R1600. 00 including catering and courseware who attend training at our Durban branch. more...

From inte"l center for etude - ice

Supply Chain Management

Supply chain management (SCM) is the combination of art and science that goes into improving the way your company finds the raw components it needs to make a product or service and deliver it to customers. The following are five basic components of SCM. Plan: This is the strategic portion of SCM. Companies need..More Source: Next, companies must choose suppliers to deliver the.. Make: This is more...

From Reveal Solutions

NLP Practitioner training

Comprehensive 16 day INLPTA Practitioner, scheduled conveniently in 4 blocks of Thursday to Sunday:- 1 - 4 September, 6 - 9 October, 3 - 6 November & 1 - 4 December 2011. Our modular Practitioner course is designed for individuals who want to understand what underpins the techniques of NLP and to make changes in their lives that are sustainable and that work for them. The course is ideal more...

From Simitri Group International

Customer Service Workshop

The Simitri Customer Service Workshop is a highly interactive course that focuses on how you can best serve your customers. People dona ™t normally tell you when service is poor, they just dona ™t come back! Therefore, the customer needs to be at the centre of everything you do. You need to understand the customer (and their needs) and provide services that add value to them which more...

From S Oracle Apps Financials Academy

Oracle Applications Financials R12 Online Training

http://oracleappsfinancialsr12. com sathyappstrainer@oracleappsfinancialsr12. com About the Institute: Welcome and Thank you for stopping by. S Oracle Apps Financials Academy is dedicated to provide online trainings for Oracle Applications Financials R12. About R12: R12 is the latest version which Oracle has released. Fusion is yet to be released. R12 has proved to be immensely more...

From Reliance Global Services Pvt Ltd

RELIANCE GLOBAL SERVICES PVT LTD RELIANCE GLOBAL SERVICES PVT LTD. We are authorized training partners of IBM. We are offering the following courses under the CEIS (Carrier Education in IBM software). It is a Certification Program of three months. DB2: It is a Universal Database. It is an Information Integration and tools that help you create and manage your database. It focused on gathering, managing and analyzing more...

From Lasko School of Log Building

Professional Log Builder Training Program Description of a 12-week Log Builder Training Program Log Home Care, Maintenance and Restoration is emphasized as students are taught how to build in old traditional techniques with logs. The demand is high for your services especially if you can replace logs in restoration work - making $35. 00/ hr or more! This full-time hands-on 12-week program is ideal for the person interested in working in more...

From Claybrook NLP

Practitioner Training NLP Time Line TherapyTM NLP Coaching Hypnosis Having completed the training you will clearly see your own goals and be motivated to achieve them with energy and positivity. You will learn how to communicate effectively with people from all over the world, by building rapport and using language specific to their preferences. An incredibly useful skill in all areas of life. By the end of the Practitioner Trainings, you will be able to help more...

From Impellus

Customer Service Skills Ensure that every customer contact makes the right impression. This programme is aimed at the people in your team who deal with customers but are not part of the sales process, yet whose behaviour might massively influence customer decisions. Seeing things through the lens of a customer is a key skill and will allow your people to deliver a far better customer experience in a more enjoyable more...

From Communico Ltd.

The MAGIC of Customer Relations

INTRODUCTION Make A Great Impression on your Customers and deliver meaningful and memorable customer experiences. When you choose to create a true MAGIC culture, you will build trust, strengthen relationships and increase loyalty. COURSE OBJECTIVE Develop your associatesa ™ ability to deliver exceptional service to every customer, external or internal. Whether that interaction occurs more...

From Nucleus Executive Training

Corporate Training Hyderabad Nucleus Executive Training specializes in management training and consulting and will help unleash the innate potential of your organization and employees to allow you to get ahead in your industry. We offer more than 100+ international certification courses and corporate trainings for project management, managerial training, management consulting etc. The wide array of courses we offer and broad more...

From Infopace Management Pvt Ltd

Change Management -managing people during change Infopace Management Pvt Ltd Presents Change Management The current change that is engulfing every industry with market volatility, rules being made and broken on almost daily basis, we are witnessing unprecedented churn that will bring in new breed of start ups and many of the old will sink. Many more even in the fortune 500 may not live to exist in the next 5 years. This is not to be more...

From Drew & Associates

Sales Mastery - Empowering Business People to Reach Success in Changing Times

What This 3 hour program with two 1 hour teleconference coaching sessions gives you the tools you and your sales department need to achieve your goals through challenging economic times. Who Should Attend People who are leaders in their organization and responsible for positive results in others. People working with customer care and retention. People working to secure new customers more...

From Basic Learning Systems

Customer Driven Quality

Providing quality customer care may be the single most important part of your business. If your customers receive friendly, professional service, even the most difficult among them may return to buy again. Our e-workbook will teach you how to communicate with the client both in person and by telephone. The exercises and discussions show them how to keep calm under pressure, how to handle more...

From Persona International

In-House Freelance Soft Skills Trainers Development Program a Level 1 a Initiating the Trainer a Trainera s Kick-Off Training This workshop is designed to help the individual who is nota or at least not yeta a professional trainer. The focus is on the supervisor, manager or brand new trainer who has been asked to present or train a group of individualsa a task for which he or she has little prior experience. This a on the joba training can more...

From Save On Training

Microsoft Dynamics GP Installation and Configuration 8505

Course Description Introduction The three-day Microsoft Dynamics GP Installation and Configuration course develops your understanding of technologies and techniques that are necessary to successfully install Microsoft Dynamics GP. By covering the basics of installation, setup, and advanced topics such as optimization and troubleshooting, this course builds your confidence and minimizes the more...

8814 Microsoft Dynamics GP Installation and Configuration

The three-day Microsoft Dynamics GP Installation and Configuration course develops understanding of technologies and techniques necessary to successfully install Microsoft Dynamics GP. By covering the basics of installation and setup, as well as advanced topics such as optimization and troubleshooting, this course builds confidence and minimizes the installation time for your customers. Microsoft more...

From KnowledgeWorks IT Consulting Pvt. Ltd.

Proposal Praparation Workshop

Proposal Preparation Workshop 1 Day at Bangalore Date: Tuesday 20th Nov 07 Venue: Hotel Chevron, Bangalore Hurry Register Today Registration is first come first serve basis. About Workshop: This workshop aims to mentor and develop proposal preparation teams to arrive at proposals that meet the objectives in spite of the challenges related to turnaround time, solution complexity, more...

From Live to Learn

Customer Service Excellence

How would your customers rate the service you provide? Are you confident that every employee in your organization is aware of their role in ensuring customer satisfaction? Regardless if the customer is internal or external, every interaction should be handled professionally with respect, expedience and competence. Allow us to help you develop a service culture, which sets you apart from the more...

From Learning LAB Associates

Assertive Communication

In our Assertiveness a Communication Skill Workshop, we identify three major factors that keep us from communicating assertively (rank, intimidation, fear of change). We explore the current communication style of your organization to identify how this style influences day-to-day working relationships. Does your organization encourage free communication or reward the passive yes man/woman? more...

From Effective Outsource Networks

Managing Challenging Customers Professionally 28 29 Nov 2012 Do you have to face demanding and unreasonable customers who drive you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss more...

Telephone Etiquette Techniques on Handling Difficult Callers 2 Nov 2012 Love the phone or hate it, it is becoming clear that it is the way to do business and it is here to stay. As the telephone is now widely used in business, it is important that we excel in areas of telephone communication. So being able to handle telephone calls efficiently and effectively will let you go a long way to enhance not only your own image but also the image of your organisation. more...

Professional Image for the Workplace 20 Nov 2012 9am to 1230pm Like your frontline staff, your support staff is an important extension of your company's image and living representative of your brand as well. They come into contact with business associates, suppliers, customers (in some cases) and they too play a part in delivering the ultimate brand experience you want your company to be known for. Helping your support staff develop a professional more...

Customer Service Tool Kit Perfect Phrases in Practice 11 Oct 2012 Communication is a key to customer service success. Most of us are able to recognise that the words and tone we use can impact how others perceive us. But still, many customer service personnel are unable to choose the right phrases and set the right tone in their day-to-day interactions with customers. As a result of such lack in communication skills, customers may be offended and leave for good. more...

Result-Oriented Writing 28 Sep 2012 What do you want your reader to understand, appreciate, feel, or even respond to your letter or email? Communication is not just conveying a message, communication is coding the message with the interpretation in mind. This course is designed to help learners understand and respond to different reader expectations in different situations. This includes knowing the readers' concern and more...

Managing Challenging Customers Professionally 25 26 Sep 2012 Do you have to face demanding and unreasonable customers who drive you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss more...

Telephone Etiquette Techniques on Handling Difficult Callers 24 Aug 2012 Love the phone or hate it, it is becoming clear that it is the way to do business and it is here to stay. As the telephone is now widely used in business, it is important that we excel in areas of telephone communication. So being able to handle telephone calls efficiently and effectively will let you go a long way to enhance not only your own image but also the image of your organisation. more...

Professional Image for the Workplace 23 Aug 2012 9am-1230pm Like your frontline staff, your support staff is an important extension of your company's image and living representative of your brand as well. They come into contact with business associates, suppliers, customers (in some cases) and they too play a part in delivering the ultimate brand experience you want your company to be known for. Helping your support staff develop a professional more...

Customer Service Tool Kit Perfect Phrases in Practice 13 July 2012 Communication is a key to customer service success. Most of us are able to recognise that the words and tone we use can impact how others perceive us. But still, many customer service personnel are unable to choose the right phrases and set the right tone in their day-to-day interactions with customers. As a result of such lack in communication skills, customers may be offended and leave for good. more...

Managing Challenging Customers Professionally 31 May - 1 June 2012 Do you have to face demanding and unreasonable customers who drive you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss more...

Result-Oriented Writing 13 June 2012 What do you want your reader to understand, appreciate, feel, or even respond to your letter or email? Communication is not just conveying a message, communication is coding the message with the interpretation in mind. This course is designed to help learners understand and respond to different reader expectations in different situations. This includes knowing the readers' concern and more...

Telephone Etiquette Techniques on Handling Difficult Callers 15 May 2012 Love the phone or hate it, it is becoming clear that it is the way to do business and it is here to stay. As the telephone is now widely used in business, it is important that we excel in areas of telephone communication. So being able to handle telephone calls efficiently and effectively will let you go a long way to enhance not only your own image but also the image of your organisation. more...

From Purssion Limited

Customer Service Excellence CUSTOMER SERVICE EXCELLENCE It takes considerable effort to win customersa ™ trust and loyalty, but it takes no effort to lose it. Are your employees treating your customers right? Reasons why customers leave include: Death a 1% Relocation - 3% Change of friends - 5% Competitorsa ™ Influence - 9% Product/ Service dissatisfaction - 14% The attitude of more...

From LSL Consultancy

Luxury attitude LSL consultancy offers several management training about different topics such as: - Butler service - Luxury attitude Luxury Training educates your employees about proper handling of your customers and will give you the competitive edge in delivering business results. Through this program, you will discover how to deal with todaya ™s high luxury demand world. The way of working of more...

From Bpgroup

Certified Process Professional - Advanced Business Process Management The Certified Process Professional (CPP) Program (7 Levels) takes BPM Training to an entirely new level. This premier WORKSHOP is designed for those seeking professional skills in process management, process improvement, process alignment and innovation. These are the Advanced BPM Methods and Techniques that Deliver! - Uncover Process Improvement opportunities in just hours - Identify more...

From Kwapele Learning & Consulting (Pty) Ltd

People managment for School Principals 1. 1 Definition of Mentoring 3 1. 2 What Is Coaching Then? 4 1. 3 The Relation Between Coaching And Mentoring 5 1. 4 Benefits of Mentoring and Coaching 6 1. 5 Key Components of a Successful Mentorship Programme 7 2. Leadership and Supervisory Skills a How to take your organisation to greater heights. 14 2. 2 Some Secrets of Inspirational Leadership 14 3. Management skills. How to develop more...

From Experiential

Branding for Success - Build a Consumer Focused Brand Workshop

Branding is all about perception and satisfying the needs of the consumer. Branding helps customers in decision-making, creating a perceived knowledge of what they are going to buya before they buy it. Perception is the belief the consumer holds in his or her mind about your product or service. People buy one product or another based on the a perceived benefits or solutiona ™ they believe more...

From Wintrac Inc.

ITIL CAPABILITY COURSE PLANNING PROTECTION AND OPTIMIZATION PPO Would you buy a product or service that did not include some type of warranty? Have you noticed that if the manufacturer/ reseller/ service provider doesna ™t explicitly set the expectations, then you will form them for yourself. It is the same with the customers of your IT services. Either IT clearly sets the expectations, or end-users will develop them on their own. During the more...

From JTe Management Inc

Decision Base Celemi Decision Base: Pulling in the Same Direction Does it seem that your business areas all speak a different language? Celemi Decision Base is about everyone working together to build a more profitable business! Create cross-functional business teams that can work towards a focused strategy. Learn to work across departmental boundaries, and make effective business decisions. more...

Interplay

profitibilityPulling in the same direction "Making key people understand how and why their decisions influence the entire organization." Do your management and staff see the big picture on a daily basis, Do they understand how they impact your success, your profitability and your corporate image? Interplaya is a one day simulation that enables your staff at all levels to see and experience more...

From The Koenig Group

Managing Conflict in the Workplace Managing Conflict in the Workplace By The Koenig Group tom@koeniggroup. net How to Handle Conflict and Confrontation Learn a positive approach that takes the stress, anxiety and frustration out of dealing with disagreements and conflict. If you dread confrontation, chances are you could be paying a heavy price, at the expense of your career success your personal happiness and more...

From Audiolec Instruments

Business Communication Building Critical Skills

Seminars & Courses on: Business Communication Building Critical Skills These seminars & courses on a Business Communication: Building Critical Skillsa ™ help you: a Improve your writing, speaking, and listening skills that are crucial for advancing your career. a Write clear, effective business documents: from memos, letters & emails to reports, proposals, manuals, and many more...

From Acceleration Training & Management Consultancy

Bussiness Writing For Administrative Professionals ESSENTIAL BUSINESS WRITING FOR ADMINISTRATIVE PROFESSIONAL INTRODUCTION Nearly all the problems we encounter in our working life are caused by miscommunication. Miscommunication has caused the company to lose customers, employees, and productivity. Writing and speaking clearly is essential for all employees. Clear business communication will help to make your working life more fruitful. more...

From Erpselftraining

becoming an SAP FICO Consultant in short time

Kick Start your SAP career as an experienced sap FI/ CO ECC 6 Fuctionnal specialist in less than 3 Mounths Instead of 3 years with erpselftraining. com. Since this is a zero to expert program you will be taken through the course subjects step by step and make sure you understand the training well. Our videos will show the live SAP screen and functions with the instructor's clear audio. more...

From Grow Wings And Fly Professional Development Training

Leadership Conduct Conflict Resolution

Course duration: 2-3 days Highly interactive task orientated activities and training. Getting promoted to the role of supervisor is a great achievement. Getting work done through others is a special challenge to all new supervisors, and even some established ones, but it is a skill that can be learned and mastered. The ability to thoughtfully delegate tasks involves four major more...

From TechBricks Software Solutions

Teradata Training AmeerpetHyd - Techbricks What is Teradata? Teradata is a massively parallel processing system running a shared nothing architecture. Teradata DBMS is linearly and predictably scalable in all dimensions of a database system workload (data volume, breadth, number of users, complexity of queries). Job Opportunities on Teradata Teradata currently has over 1, 000 customers and over 1, 900 installations of its RDBMS. One more...

From Dharmendra Rai

MIND MAP Open Certification 2 31 Jul 2010 Marriott Mumbai If you want to come to this training, you ll have to hurry ! I expect this to be fully booked in the next week ! Introduction to MIND MAPS What is a MIND MAP ? ( For a video answer go to Maximise the Power of Your Brain - Tony Buzan MIND MAPPING ) A mind map is a thinking tool that reflects externally what goes on inside your head. The mind map is like a Swiss Army knife more...

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