Online Areas eLearning

Treating Your Direct Reports Fairly Treating Your Direct Reports Fairly Most of us are taught from a very young age to treat everyone fairly, but what does fairness mean in the business environment? Specifically, what role does fairness play when managing people? To be a fair manager, one must be committed to the principles of justice and responsibility, and maintain accountability in the exercise of authority and power. This  more...

Affirmative Action and the EEO HRCI PHR ...ou prepare for the HRCI certification examinations in the areas of equal employment opportunity and affirmative action. In the area of EEO, you will learn about the chief forms of employment discrimination, the impact of certain important discrimination cases on employment law, and the primary methods of complying with EEO laws and regulations. The course will also help you understand AA plans,  more...

Employment Management HRCI PHR ...ou prepare for the HRCI certification examinations in the areas of federal anti-discrimination legislation and workforce management. In this course, you'll learn about legislation that is specific to employee rights, privacy, and consumer protection. In addition, you'll learn about effective methods for creating sound job descriptions and job specifications. All the topics in this course are  more...

Developing Employees HRCI PHR ...ou prepare for the HRCI certification examinations in the areas of employee training and development. In the area of employee training, you will learn methods for effectively training adult learners and techniques for aligning all training programs with your company's strategic goals. This course will also help you understand the necessary steps for developing effective employee development  more...

Developing Human Resources HRCI PHR ...ou prepare for the HRCI certification examinations in the areas of human resources development and performance management. In the area of human resource development, you will learn effective methods for both leadership development and organizational development. This course will also help you understand techniques for developing effective performance appraisals and career growth programs for  more...

Programs to Benefit Employees HRCI PHR ...ou prepare for the HRCI certification examinations in the areas of benefits compensation. In the area of benefit regulations, this course will help you understand the federal legislation that mandates multiple employee benefits. You will also learn methods for designing voluntary benefits plans for the particular needs of your company's employees. All the topics in this course are based on the  more...

Employment Relations HRCI PHR ...ou prepare for the HRCI certification examinations in the areas of employee relations, employee and individual rights and relations, and Equal Employment Opportunity (EEO) complaints. In the area of employment rights, you will learn about employee rights legislation, employer and labor regulations, and the process for filing EEO complaints. This course will also help you understand methods for  more...

Non-Unionized Workplaces HRCI PHR ...ou prepare for the HRCI certification examinations in the areas of work regulations and employee issue resolution. In the areas of work regulations, you will learn about policies, procedures, and work rules, along with employee handbook regulations and workplace behavior issues. This course will also help you understand Alternative Dispute Resolution, and how to deal with workplace behavior  more...

Unionized Workplaces HRCI PHR ...ou prepare for the HRCI certification examinations in the areas of work regulations and employee issue resolution. This course will also help you understand union organization, grievance processes, dispute resolution, and arbitration. In the areas of work regulations, you will learn about collective bargaining, contract negotiations, good faith bargaining, and strikes and boycotts. The content  more...

Health and Safety in the Workplace HRCI PHR Health and Safety in the Workplace (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including legislation affecting employee safety and health. The  more...

Risk Assessment and Prevention HRCI PHR ...ou prepare for the HRCI certification examinations in the areas of risk assessment and prevention. You will learn about the health, safety and security risks in the workplace, injury and illness prevention and compensation programs, and safety training programs. The course will also help you understand business continuity planning and workplace privacy and investigation. All the topics in this  more...

Management of the HR Process HRCI SPHR ...essionals to have a working knowledge of other functional areas of the business, so that they can provide the operational and administrative support necessary to attract and retain qualified employees. This course explains how to strategically diagnose the organization and how to plan in HR. It describes how to measure and evaluate HR's contributions to organizational effectiveness. This course  more...

Tests for Variances and Proportions ...ossible sources of variation, underlying root causes, and areas for improvement. It is here where assumptions or hypotheses about a process, product, or service are made and validated using tests based on sample data. This course aims to familiarize you with some of the advanced hypothesis tests used in Six Sigma. You are taken through the key steps in testing hypotheses for proportions,  more...

Six Sigma Measurement Systems Six Sigma Measurement Systems ASQ Six Sigma Black Belt (SSBB) Six Sigma measurement systems are vital to improving an organization's processes. Measurement systems encompass the conditions, devices, and the human element of measurement, which together must produce correct measurements and comply with appropriate standards. Measurement error, or measurement variability, is a problem whose  more...

Nonparametric Tests in Six Sigma Analysis ...is a very important activity in Six Sigma projects in the areas of analysis, decision making, and change implementation. In conventional hypothesis tests called parametric tests a sample statistic is obtained to estimate a population parameter and hence requires a number of assumptions to be made about the underlying population; such as the normality of data. However, another category of  more...

Modeling and Analyzing Processes in Six Sigma ... to identify and map processes and procedures for problem areas identified during the Define stage, and present them to the Six Sigma team for a closer look. As you start uncovering and analyzing these processes, the likely causes of problems become clearer. This course will examine the tools and techniques used to model and analyze existing processes. From a process modeling perspective,  more...

Design for Six Sigma in the Organization ...esign up front to avoid spending time and effort in those areas later. Whereas Six Sigma just focuses on improving existing designs at a later stage, DFSS focuses on creating new and better products and processes from scratch. It designs virtually error-free products and services from the very beginning and, due to its complementary methodology and amazing results, it is now adopted as a key  more...

Emergency and Disaster Preparedness ... reporting, and evacuation of company facilities and work areas in the event of a natural disaster, fire, bomb threat, or other emergency. The procedures contained in this training should be followed unless otherwise directed by your employer, police or fire department officials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner  more...

Confined Space ...ntrol methods that will permit safe work in enclosed work areas or confined spaces. Learner objectives for this course are to recognize terms commonly associated with confined spaces, distinguish the difference between permit required confined spaces and non-permit required confined spaces, identify hazards associated with confined spaces, recognize signs and symptoms of overexposure, identify  more...

What is Emotional Intelligence What is Emotional Intelligence? Do you pay attention to your emotions and the feelings of those around you? The answer to this question can help you discover how in tune you are with your emotions and help determine your emotional intelligence quotient, or your EQ. Your emotional intelligence quotient is your capacity to reason and analyze emotional information. Becoming aware of your  more...

Improving Your Emotional Intelligence Skills Self-Awareness Self-Management ...or managing your emotions. You'll focus on the competency areas of self-awareness and self-management. You'll learn how to identify and regulate your own emotions through self-awareness techniques, including understanding the value of emotional self-awareness and recognizing typical behavioral and physical expressions of key emotions. And you'll explore how to move from self-awareness to  more...

Managing Projects within Organizations ...anagement concepts and terms, explore the PMBOK Knowledge Areas, and provide information about the variables that can influence project outcomes. It will also cover the project stakeholders and the organizational influences on a project. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to  more...

Project Management Overview ...ore the PMBOK Guide, and the project management Knowledge Areas. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMBOK certification exam. This course is aligned with the PMBOK Guide - Fourth  more...

Project Management Process Groups ...r how the process groups interact with the nine knowledge areas: Project Integration Management, Project Scope Management, Project Time Management, Project Cost Management, Project Quality Management, Project Human Resource Management, Project Communications Management, Project Risk Management, and Project Procurement Management. This course provides a foundational knowledge base reflecting the  more...

Managing Procurements ...s and disputes. The course will also cover administrative areas such as the components of a procurement documents and a contract file. Finally, tools and techniques for closing procurements will be introduced including records management and negotiated settlements. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition, published by the  more...

Problem Solving Determining and Building Your Strengths Problem Solving: Determining and Building Your Strengths Achieving your problem-solving goals typically involves applying problem-solving skills and tools through various steps in an established problem-solving process. Whatever you think of your current problem-solving skills, it is always possible to improve upon them, and even to develop new skills. To improve, you first need to assess  more...

Effective Intercultural Relationships ...hoods or borders between countries. All of these bordered areas, large and small, represent differing cultures. Whether comfortable or abroad, chances are, your business deals with people of varying cultures on a daily basis. In today's expansive work environment, employees, co-workers, customers, vendors, and business partners can all have a different cultural background from yours. The most  more...

Business Writing Editing and Proofreading Business Writing: Editing and Proofreading When it comes to business writing, most individuals don't really appreciate the importance of editing and proofreading a document before sending it. But have you ever distributed a document or message only to find later that you forgot to include a key point or correct an embarrassing spelling error? Reviewing is a crucial stage in the writing  more...

Introduction to Business Analysis Essential Competencies ...analysis is, including fundamental concepts and knowledge areas as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). This course also covers the essential competencies required for effective business analysis, including behavioral characteristics, business and software knowledge, and  more...

Certified Business Analysis Professional reg BABOK reg 2 0 Aligned ...rs engaged in tasks specifically related to the knowledge areas as defined within the BABOK . The ten (10) year timeframe is based on the application date. Knowledge Areas Requirement: Demonstrate experience and expertise in at least four of the six knowledge areas: - Enterprise Analysis - Requirements Planning & Management - Requirements Elicitation -  more...

Asbestos Asbestos This course will provide you with information about the serious health hazards associated with exposure to asbestos. It will also address where asbestos is commonly found, how it can potentially affect you, and what you need to do to protect yourself and others from exposure. The content in this course is designed to comply with the intent of the applicable regulatory requirements.  more...

Introduction to Event Management ...ify and isolate not only problems that are happening, but areas that require improvement before troubles exist. This course provides an introduction to Event Management, including its goals and scope, and how Event Management processes interact with other processes in the ITIL V3 Service Lifecycle. The course also covers the specific components of Event Management including triggers and  more...

Using Surveys to Measure Customer Satisfaction ... outside consultants. Not only must you measure the right areas--you must also have a system in place that will allow you to act on its findings. Cross-functional backing is essential if the survey is to have the maximum effect on how customers view your service in the future. The success of any customer survey is dependent on it precipitating improvements in the areas that cause or have the  more...

Bridge the Expectations Gap ...pects" in this way, you can make some basic checks in the areas that precipitate customer dissatisfaction most often.In the second lesson, you'll learn how to conduct a more in-depth service audit, examining each customer-company interaction in the cycle of service, and gaining awareness of what the result of each is likely to be. Are your systems designed for your convenience, or the  more...

Safe Work Practices Safe Work Practices This course provides information about day-to-day safe work practices and working safely with equipment and hazardous materials. The intent of the course is to enable the learner to identify those practices (the right way to do things) that must be followed that will either eliminate or minimize the potential for injury from workplace hazards. The content in this course  more...

Site Control HAZWOPER ...es, and prevent the migration of contamination to "clean" areas of the site. OSHA requires that employees who work at hazardous material sites, or respond to spill emergencies, receive training to eliminate unnecessary risk of exposure to hazardous substances. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to:  more...

Office Safety ...ds that may be encountered when working in administrative areas. These areas of concern are ergonomic stress, hazard communication, bloodborne pathogens, and electrical safety. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify office noise abatement and air quality/ventilation strategies; identify the  more...

Understanding Your Customer Understanding Your Customer Can you imagine trying to sell a product or service to a customer you know nothing about? You probably wouldn't succeed. The better you know your customer, the higher your chance for success. In this course, you'll learn about the first major component of the strategic account sales (SAS) approach: research. You'll start by learning about the key areas to research  more...

ITIL reg Overview Certification and Benefits ...y what level of certification is right? And what specific areas, whether it be in your individual professional career, or your organization as a whole, would benefit from ITIL V3 certification? And how? This course provides a detailed overview of the purpose, vision, and principles of the ITIL V3 certification scheme. Specifically, the course covers the knowledge areas, target audience, and  more...

Advanced Tools in Photoshop CS3 Advanced Tools in Photoshop CS3 Adobe Designers and photographers alike can use a variety of advanced Photoshop CS3 tools to enhance their images. This course explores the digital versions of techniques used in traditional photography darkrooms such as smudging, dodging and burning, and applying filters. It also demonstrates how Photoshop users can isolate or extract areas of an image by  more...

Doing Business on the Internet ...ion on this area is pending but not yet enacted. The main areas requiring regulation are issues related to Internet advertising, the protection of intellectual property rights, and protection of individuals' private information. In this course, you will learn about how the digital economy operates. You will explore the functionality of emerging Internet business models, the importance of  more...

Exporting and Printing Artwork in Illustrator CS3 Exporting and Printing Artwork in Illustrator CS3 Adobe Adobe Illustrator CS3 allows users to export electronic art to use in other applications and other members of the CS3 suite of products, such as Flash CS3. There are several printing options available in Illustrator CS3 that allow for different output applications and technologies and make Illustrator a versatile product. This course  more...

Managerial Skills and Abilities ...ries, styles and tools, and interdependence of functional areas in an organization. It identifies tools and techniques used by the HR, Finance, Risk, and Knowledge management functions in an organization. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ  more...

Sustaining Competitive Advantage Sustaining Competitive Advantage In today's competitive business environment, being as good as the competition is not enough. An organization must devise strategies and develop the skills, knowledge, and competencies to set it apart from the competition. In this course business strategies are examined that can help a company gain and sustain competitive advantage. Companies build their  more...

Financial Statements for Non-fiinancial Professionals ... professionals better understand how their own functional areas can affect the company's bottom line. These financial reports are also used by professionals in all areas for evaluating proposals, suppliers, competitors, markets, and the general condition of the industry they operate in. This course aims to familiarize you with these three financial statements and how they reflect an  more...

The Voice of Leadership Self-Assessment Motivation ...ress. Understanding how far you've come, and knowing what areas need improvement, increases your motivation to continue to grow as a leader. You can change your behaviors and increase your motivation by learning. This course covers techniques leaders can use to carry out a self-assessment, such as reflective journaling, using surveys and checklists, and conducting 360-degree feedback. It also  more...

Performance Appraisal Essentials Conducting Traditional Appraisals Performance Appraisal Essentials: Conducting Traditional Appraisals If you were to poll a group of managers about how comfortable they feel conducting appraisals, you would probably find few saying they feel completely comfortable. Conducting appraisals isn't easy but it's an important part of a manager's job. Regularly appraising your employees' job performance can reinforce outstanding  more...

Value Stream Mapping in Lean Business ... It is important to graphically depict these processes so areas of waste can be identified and eliminated, creating a more efficient, profitable, and lean organization. This course will enable the learner to create and interpret both current and future-state value stream maps and to recognize how a value stream map is used to improve an organization's processes. An overview of value stream  more...

Hazardous Waste Generator RCRA ...equirements are described for both satellite accumulation areas and 90-day accumulation areas. Lastly, the importance of, and methods for, waste minimization and spill prevention and response are defined. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to identify and characterize all wastes,  more...

Planning for Exchange Server 2010 Planning for Exchange Server 2010 Microsoft Microsoft Certified Technology Specialist Exchange Server 2010, Configuration (Exam 70-662) Microsoft Exchange Server 2010 is the latest release in Microsoft's e-mail and messaging software. The core functionality of Exchange Server remains the same; however, there has been key improvements in the areas of security and compliance, unified  more...

Cisco TSHOOT 1 0 Network Layer Connectivity OSPF EIGRP ...yed in all current enterprise networks and is used in all areas of the network. For most connectivity problems in IP networks, the network layer is the point where troubleshooting processes start. Enhanced Interior Gateway Routing Protocol (EIGRP) and the Open Shortest Path First (OSPF) protocol are routing protocols that are commonly used in large enterprise networks. Troubleshooting problems  more...

Cisco Route 1 0 The OSPF Routing Protocol ...to enable all OSPF information flow between routers. OSPF areas may be made up of different types of network links and it is vital that you know which ones are being used in order to properly configure OSPF. It is equally important to note that OSPF pays special attention to different network types, such as point-to-point and broadcast networks, and that the OSPF default settings do not always  more...

Planning Name Resolution IP Addressing in MS Win Server 2008 ...in various aspects of infrastructure design. One of these areas includes planning the IP addressing scheme and name resolution strategy. This course covers the key IPv4 and IPv6 characteristics, advantages, and drawbacks, so that administrators are able to plan an appropriate addressing approach. The course outlines the IPv4 and IPv6 technologies needed for IP version coexistence and eventual  more...

Competitive Marketing Strategies Conducting an Internal Analysis Competitive Marketing Strategies: Conducting an Internal Analysis When developing competitive marketing strategies, one of the most important steps is carrying out effective research and analysis. As well as assessing the external competitive environment, you need to look inward. In other words, you need to assess your organizational capabilities - what unique skills and resources does your  more...

Customer Driven Process Improvement Analyzing Process Problems ...ustomer-driven process improvement is identifying problem areas in current processes. It's vital to find out why something has gone wrong in a process, especially if it affects the organization's ability to meet customers' requirements. By identifying problems and unearthing their causes, you can pinpoint the changes necessary for resolving the problem and improving the process. This course  more...

The Accounting Cycle and Accrual Accounting ...lectively, to record transactions in a number of business areas. A chart of accounts lists all these accounts in the general ledger. All individual accounts are then compiled, totaled and verified for correctness, and then presented as financial statements to the organization's internal and external users. As in most other things, timing is of prime importance in accounting, specifically in  more...

IT Strategy Essentials Business IT Strategy Alignment IT Strategy Essentials: Business & IT Strategy Alignment How well are IT and business strategies aligned in your organization? In companies where IT and business collaborate successfully, IT is often used to exploit innovation to drive constant improvement in business operations. This can result in new products and capabilities that give the company a competitive advantage. You can measure  more...

Cross-Functional Team Fundamentals ...l teams are groups of employees from different functional areas of an organization - such as Research, Marketing, and Human Resources who are all focused on a single goal. They're often formed to design and develop new products, choose and implement new technologies through the organization, or control product costs. They can benefit your organization because they help to improve coordination  more...

Adobe Captivate 4 Adobe Captivate 4 Adobe Adobe Captivate 4 is a screen-recording and video capturing application used to create demonstrations, personalized tutorials, simulated environments, and other interactive products. It provides enhanced screen-recording capabilities that allow you to demonstrate procedures while recording mouse movements and text entry, or create fully-functional simulated software  more...

Application Configuration Deployment with VB 2008 ...lication permissions using ClickOnce deployment. Specific areas covered include ClickOnce deployment, using the Windows Installer, security in .NET Windows Forms, and Trusted Application Deployment. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft .NET Framework 3.5, Windows Forms Application Development  more...

Transactions Compensations and Runtime Services in WF with VB 2008 ...ent persistence of workflows and error handling. Specific areas covered include transactions and compensations, error handling, runtimes services, persistence, and tracking and monitoring. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft .NET Framework 3.5, Microsoft .NET Framework 3.5: Windows Workflow  more...

WPF Content Creation Management with VB 2008 ...s, and also share resources across applications. Specific areas covered include creating and configuring graphics, utilizing images and multimedia in WPF, creating and formatting documents, and utilizing binary and logical resources in WPF applications. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft .NET  more...

WPF Databinding with VB 2008 ...alidates, and formats data in a variety of ways. Specific areas covered include binding to elements, using multiple bindings, utilizing ADO.NET data objects, formatting the display of data, and also data conversion, validation, filtering, sorting, and grouping. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft  more...

Customizing Deploying WPF Applications with VB 2008 ...s are deployed and managed after they are built. Specific areas covered include UI customization, animation, localization, various application deployment options, and managing how updates are made. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft .NET Framework 3.5 Windows Presentation Foundation Application  more...

Oracle Database 11g RAC Performance Tuning ...ficiently as possible. Although there are specific tuning areas for Oracle Database 11g: RAC, such as instance recovery and interconnect traffic, you will get the best performance by tuning your RAC system the same as you would with a single-instance system. The same tuning tools are available for RAC as would be for a single-instance system. This course explains instance recovery in RAC,  more...

Oracle Database 11g R2 ASM Storage Partitioning Enhancements ... This course identifies the enhancements in each of these areas. It also demonstrates how to use ASM fast mirror resync, manage ASM users, disk groups, ACLs, and Intelligent Data Placement, as well as table compression, SQL Access Advisor, and segment creation. It is one of a series of courses in the SkillSoft learning path that covers the objectives for the Oracle exam 1Z0-050 Oracle Database  more...

Oracle Database 11g R2 Using Change Management Solutions ...Database 11g Release 2 offers significant advances in the areas of automatic diagnostics, supportability, and change management. It can be expensive for organizations to evaluate and implement changes to their data center infrastructure, and Oracle addresses this issue with a collection of solutions under the umbrella of Change Management. These consist of SQL Performance Analyzer, SQL Plan  more...

Oracle Database 11g R2 Managing Database Maintenance Performance Oracle Database 11g R2: Managing Database Maintenance & Performance Oracle Oracle Database 11g Administrator Certified Associate 1Z0-052 Oracle Database 11g: Administration Workshop I Release 2 General database maintenance and performance monitoring are important Oracle DBA tasks. Proactive and reactive database maintenance is made easy by the sophisticated infrastructure of Oracle Database  more...

The Biotechnology Industry Overview Version 1 The Biotechnology Industry Overview: Version 1 Unlocking the potential of biotechnology entails turning scientific knowledge into products that can enhance, and even transform, the conditions of life. A relatively new but growing, global industry, biotechnology involves engineering biological molecules and microbes with desirable new properties. This re-engineering of natural organisms can  more...

IT Project Management Essentials Initiating Planning IT Projects IT Project Management Essentials: Initiating & Planning IT Projects If you want your IT project to complete successfully, you need to get it off to a good start. During the early stages of a project - the initiating and planning phases - a project manager should clarify objectives and requirements and create a project plan that delineates, among other things, what needs to be done, when it  more...

IT Project Management Essentials Managing Risks in an IT Project ...ks reactively, rather than proactively. Potential trouble areas need to be identified early and dealt with quickly and appropriately so a project doesn't go over budget, miss deadlines, or negatively affect an organization's reputation. IT project managers can plan effectively for handling the possibility of negative outcomes by following a risk management process. Such a process can help them  more...

Introduction to Sales ...ction in any business, yet it's one of the most difficult areas to master and manage successfully. There are several common questions people ask about sales. What is the difference between sales and marketing? Why do consumers and organizations buy, and what drives their purchase decisions? What are the key competencies required for effective sales? This course highlights the important role  more...

Ethical Decision-Making in the Workplace ... best ethical decision possible? Sometimes there are gray areas between what is right and what is wrong. Do you have the tools necessary to ethically lead you in your work practices? When you are able to recognize areas in which ethical problems occur in the workplace and are aware of the various arguments and justifications that become obstacles to ethical behavior, it is easier to  more...

Introduction to Adobe Flash Professional CS5 Introduction to Adobe Flash Professional CS5 Adobe Adobe Flash Professional CS5 is one of the most popular interactive multimedia development tools on the market, providing design professionals with the ability to create engaging experiences, ranging from instructional media and games to entire web sites. Flash Professional CS5 includes an updated interface that is consistent with the  more...

Meeting the Needs of Your Experts ... with knowledge, skills, and expertise you don't have, in areas you're unfamiliar with. The amount of information that managers process on a daily basis requires them to know a little about a lot. However, they have to rely heavily on their experts for the in-depth knowledge needed to meet goals and get the job done. Along with unique subject-matter expertise, these experts have unique needs in  more...

Succeeding in the American Workplace Succeeding in the American Workplace Efficiency, achievement, and action are important workplace values in the United States. And being successful in an American workplace can depend on how well you adopt practices that reflect these values. For example, do you actively look for ways to make things better in your organization? Do you know how to conduct meetings efficiently? Are you able to  more...

Cloud Computing Basics Cloud Computing Basics This course provides IT professionals with a working definition of cloud computing, explores the technological precursors of today's cloud as well as the current technologies the cloud is dependant on. Also covered are the benefits and drawbacks of cloud computing for the IT department and business as a whole. It then explores in more detail the different types of  more...

Migrating Infrastructure to the Cloud ...services, and processes used, as well as identify problem areas that may be addressed through a cloud solution. Upon completion of your analysis, it is time to determine cloud service candidates and match cloud services, as well as look at examples of how to leverage different services to you problem areas. Finally, if all else fails and you are not comfortable with a public cloud solution, we  more...

Providing Cloud Security ... Security This course explores some of the key risk areas when it comes to security and cloud computing. Although some of the fears in regards to security in the cloud are exaggerated, there are specific areas to be aware and cautious about. The key is knowing your IT infrastructure and needs, as well as carefully assessing the cloud provider offering and security measures. The course  more...

Monitoring Controlling Closing Projects with Project Server 2007 ..., enabling project managers to be proactive in addressing areas of concern. They also need to confirm that both the administrative and contract closing procedures are implemented to ensure the proper storage or disposal of project information. This course covers how Office Project 2007 and Office Project Web Access 2007 - part of Project Server 2007 - facilitate the monitoring and tracking of  more...

Business Law Basic Concepts Business Law Basic Concepts How does the law impact you in your day-to-day operations? Have you ever thought about the issue of legal accountability and how it will determine the decisions you have to make as a manager? Because you're a manager, you're in a position of leadership. In many cases, this means you bear the responsibility of protecting your employees, your organization, and  more...

ITIL reg 2011 Edition Overview Certification Benefits ...y what level of certification is right? And what specific areas, whether it be in your individual professional career, or your organization as a whole, would benefit from ITIL certification? And how? This course provides a detailed overview of the purpose, vision, and principles of the ITIL certification scheme. Specifically, the course covers the knowledge areas, target audience, and  more...

Evaluating Supplier Performance Managing Supplier Relationships Evaluating Supplier Performance & Managing Supplier Relationships Evaluating the performance of your suppliers and maintaining mutually fulfilling relationships with them are essential activities in supplier relationship management. There are many types of supplier-related problems that you may have to deal with, and effective purchasing personnel use key performance criteria to analyze and  more...

Beginning Webmastering Techniques( with site design/management focus ) ...e add-ons and also a broad overview of other Webmastering areas of speciality. Prerequisite: Some programming experience is helpful. Familiarity with networking concepts will also be helpful. Software/Hardware Requirement : A student will need to have access to a PC( 486 or higher ), internet connection through a modem with reasonable speed/DSL etc. Also students will have to have access to  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led ...e lessons were presented, John would note the troublesome areas and then make the necessary changes to eliminate these difficulties. These HTML lessons are the culmination of John`s efforts to produce the best possible self-learning HTML course available today. The many examples are clear and easy to follow. Each week, you are e-mailed a new lesson which includes an assignment that you complete  more...

So You Want to be a Technical Writer! ...orking with Kathryn Roosa, each student will focus on the areas most applicable to their level of experience, chosen field, and future plans for a technical writing career. Assignments consist of several projects that will involve research, analysis and discussion. Each project will culminate in a short, written report to the instructor. Throughout the course students will receive in-depth  more...

Introduction to Law ...vil and criminal laws. Students will also explore diverse areas of the law like cyberlaw, insurance, e-commerce and will, trusts and estates. Legal systems exist to serve the interests of the citizenry. Laws under such systems can deal with the public and private safety and health of citizenry, the means to resolve problems among parties, certain ownership interests which the law recognizes  more...

How to Analyze a Film Self-Directed ...learning management, you may opt to delve deeper into the areas that interest you most. This course can be completed sooner if the student chooses to advance their independent study activities. How to Analyze a Film ? Self-Directed This comprehensive self-directed course uses exercises, activities, assignments, quizzes, film screenings and analytical film studies lessons. It is geared to  more...

So You Want To Be A Medical Writer ...iting and ever-changing field that covers a wide range of areas in medicine, pharmaceuticals, and the biotech industry. Opportunities for medical writing exist at the professional research level, the consumer education level, newspapers, magazines, and everything in between. Most medical writers have either a degree in English or in a life science, but this is a generalization and exceptions  more...

Technical Writing for the Medical Professional ...iting and ever-changing field that covers a wide range of areas in medicine, pharmaceuticals, and the biotech industry. Opportunities for medical writing exist at the professional research level, the consumer education level, newspapers, magazines, and everything in between. Most writers have either a degree in English or in a life science. Increasingly, RNs, MDs, and PhDs are opting for  more...

Computing Fundamentals - IC3 Training Solution ...areas of IC3 (Internet and Computing Core Certification) - Computing Fundamentals. This covers the skills outlined in the Computer Fundamentals portion of the IC3 certification examination. It teaches the student to recognize different computer types, common hardware components, and basic types and needs of software. It also explains how software and hardware interact, such as the operating  more...

Key Applications - IC3 Training Solution ...areas of IC3 (Internet and Computing Core Certification) - Key Applications. This covers the skills outlined in the Key Applications portion of the IC3 Certification Exam, which addresses the skills and functions common to Microsoft Windows applications. It focuses on applying these common skills and functions using Microsoft Word and Microsoft Excel. Some of the skills covered include  more...

Living Online - IC3 Training Solution ...areas of IC3 (Internet and Computing Core Certification) - Living Online. This covers the skills outlined in the Living Online portion of the IC3 certification exam. In it, students will look at how computers affect our daily lives, the relationships among different networks (i.e., computer, telephone, and the Internet), proper "netiquette," and how to keep their computer data, hardware, and  more...

IC3 Training Solution Bundle ...areas of the IC3 (Internet and Computing Core Certification) - Key Applications, Living On-Line and Computing Fundamentals. This covers the skills outlined in all three sections of the IC3 Certification Exam. The Computer Fundamentals section explains different computer types, common hardware components, and basic types and needs of software, as well as how software and hardware interact. It  more...

Excel 2000 ...heets; and use 3-D references and Microsoft Map. Selected areas of instruction include using AutoCorrect and AutoFormat; understanding, using, and customizing templates; and working with data maps. Students will also learn how to apply the advanced features of Microsoft Excel 2000 to work with records and ranges, sort records, outline and filter lists, and import and export data. In addition,  more...

Excel 2000 Level 2 This course introduces students to such Microsoft Excel 2000 features as working with lists, databases, templates, and functions; formatting and linking worksheets; and using 3-D references and Microsoft Map. Students will also learn how to use Excel to save and work with files as Web pages. This course introduces students to such Microsoft Excel 2000 features as working with lists, databases,  more...

Excel 2000 MOUS ...e Web to save and work with files and Web pages. Selected areas of instruction include using AutoCorrect and AutoFormat; understanding, using, and customizing templates; and working with data maps. Students will learn to apply the advanced features of Excel 2000 to work with records and ranges; sort, outline, and filter lists; and import and export data. PivotTables, PivotCharts, and data  more...

Excel 2000 Proficient This course familiarizes students with many features of Microsoft Excel 2000, including entering text and formulas, moving data, formatting worksheet appearance, and manipulating charts. Students will also learn how to save and work with files as Web pages. This course familiarizes students with many features of Microsoft Excel 2000, including entering text and formulas, moving data, formatting  more...

Working With Digital Pictures ...shop Elements features, learning skills such as selecting areas of the images and sharing images online. This course is designed to introduce amateur photographers and interested business users to the basics of digital imaging. To accomplish this, students will look at how digital cameras create digital images; advantages and disadvantages of digital imaging; basic digital camera features; how  more...

How To Master Supervision ...anagement. This bundle addresses four critical competence areas, beginning with an overview of successful supervision and attacking three major supervisory responsibilities leading meetings, managing projects, and delegating. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Supervisors in all functions face a daunting challenge  more...

Organizing Your Workspace ... course will identify techniques for organizing your work areas, shelves, drawers, and files. It will also give you tips for maintaining this organization as well as giving suggestions for managing your time and schedule. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The stacks, books, and little pieces of paper can seem  more...

Pharmacy Technician National Certification Exam Preparation Course ...on Exam. The Certification Exam tests over many different areas of Pharmacy, so if you have never worked in a hospital, or have only worked in retail, we will prepare you to answer questions about other practice settings. The program offers great flexibility you may log in to your course from any computer with an internet connection! The course includes review of the following topics.  more...

Human Resource Management in the 21st Century ...l offices, independent workforce, customers with multiple areas of interest and geographic locations all contibute to the HR challenge within today`s organizations. Today the battle to recruit and retain organizational talent presents new and different paradigms. Human Resource Management in the 21st Century takes the participant from the traditional HR practices, to the focus on new and  more...

ADA Training & Certification Program Learn how to administer the federally-mandated ADA rules and earn a "Certified ADA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. The Americans With Disabilities Act (ADA) requires employers with 15 or more employees to provide qualified individuals with disabilities an  more...

Career Assessment Profile ...an predict your job performance and will point you to the areas you need to work on to increase the likelihood of your success.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day  more...

Entrepreneur Assessment Profile ... you if you are ready to make the leap, and points to the areas you need to work on to increase the likelihood of success. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of  more...

Leadership Assessment Profile ...ou are likely to achieve what you want, and points to the areas you need to work on to increase the likelihood of success.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of  more...

CompTIA Security + This course provides students with information needed to attain the Security+ certification. Security + certificaiton is recognized around the world as the benchmark for foundation-level security professionals. This course prepares students to pass the Security + certificaton exam. The CompTIA Security+ certification tests for security knowledge mastery of an individual with two years on-the-job  more...

Linux Complete Set This complete set of Linux Operating System training will get you started in the world of the Linux operating system, Linux networking and Linux administration. This is a basic course to give you a good foundation from which to build on that will lead to certification and more. This course set will walk you through Linux installation and setup, including some of the more difficult topics like  more...

Linux Network Administration Linux Network Administration is the 3rd of three courses required for Linux+ and LPI certification. Security, firewalls, e-mail, web servers and much more is covered in this course. Linux Network Administration covers the key areas of Linux network management, security, e-mail and domain servers. This course also teaches how to set-up Linux web servers as well as how to manage and maintain them.  more...

NETS`T - National Education Technology Standards for Teachers ...her candidates to meet these standards. The six standards areas contain performance indicators that provide specific outcomes to be measured when developing a set of assessment tools. The standards and the performance indicators also provide guidelines for teachers currently in the classroom. More than 90 percent of U.S. state departments of education have adopted, adapted, or referenced ISTE  more...

Professional Writing Skills at a Glance ...areas of professionals writing skills. Welcome to Professional Writing Skills at a Glance This course covers the following three major areas of professionals writing skills:Introduction to Communication: An overview of communication skills provides a starting point for the course. A checklist will reveal both your writing strengths and weaknesses so you can maximize your pluses and minimize  more...

Advanced Certificate in Technical Writing ...ogram will be able to choose from over 20 different topic areas specific to Technical Report Writing and work with a seasoned Senior Technical Writing Practitioner/Educator who will serve to help guide and administer the program. Open to new and existing technical writers and those seeking a new career track. No perquisites required. Course can be completed in as little as 3 months.Deferred  more...

Bartending the Easy Way-Online ... area and also consults with bars and restaurants in many areas of the business. Her bartenders are successfully working at establishments all over the United States. *Class materials include a colored lesson manual (which may be printed from your own computer at no charge or studied online), recipe flash cards, a jigger, a pour spout and a laminated recipe sheet. It is recommended that you  more...

Bartending to the Max-Online ... area and also consults with bars and restaurants in many areas of the business. Her bartenders are successfully working at establishments all over the United States.Class materials Fee: $45 (optional), include a colored lesson manual for bartending and a colored lesson manual for management, (which may be printed from your own computer at no charge or studied online), recipe flash cards, a  more...

Build Your Own BIZ - Customer Service Strategies This course will help you understand the importance of customer service and help you define who your customers are, how to measure customer service, and determine the appropriate methods for obtaining customer feedback. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special  more...

Build Your Own BIZ - Pricing Your Product This course will help you price your product for profitability and stability.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Price Your  more...

ESL for Business - E-mail Communication ..., the lessons in this course are tailored to your problem areas. In other courses, you may only view a lesson and do self-study exercises. In this course, you have access to a teacher-tutor. In addition to doing self-study exercises in a textbook, you will have assignments that reflect real-world situations and someone who will read over your work and provide feedback on it. The teacher-tutor  more...

ESL for Business - Letters and Memos ..., the lessons in this course are tailored to your problem areas. In other courses, you may only view a lesson and do self-study exercises. In this course, you have access to a teacher-tutor. In addition to doing self-study exercises in a textbook, you will have assignments that reflect real-world situations and someone who will read over your work and provide feedback on it. The teacher-tutor  more...

ESL for Business - Special Documents ..., the lessons in this course are tailored to your problem areas. In other courses, you may only view a lesson and do self-study exercises. In this course, you have access to a teacher-tutor. In addition to doing self-study exercises in a textbook, you will have assignments that reflect real-world situations and someone who will read over your work and provide feedback on it. The teacher-tutor  more...

MSHA Part 46 Refresher ...oal beyond MSHA compliance: to keep you safe in mine work areas. You should be aware of what regulations cover your activity at the mine. There may be additional training requirements or stipulations not covered here. You must have a copy of your company?s training plan or know the time constraints for each topic of study and be sure your study meets the minimum hours outlined in your  more...

Professional Bar Management ...oyees and also consults with bars and restaurants in many areas of the business. Upon successful completion of the course, you will receive a Professional Certificate. A score of 90% or above will earn you a Master?s Certificate of Excellence. Additionally, you will be offered the opportunity to purchase an Official University Certificate at the end of the course for $39, though this is not  more...

Professional Bar Management Mastery Level Certification ...iness, this online course will expand your knowledge into areas of management that include inventory, profits, sales promotions, hiring and training employees, customer service and all staff issues. Unlike long-term hospitality programs, this practical and effective course acts as a supplement, concentrating solely on the bar area. Simplified and easy to comprehend, you will not waste time  more...

Spanish Language: Temporary Barricades (Acordonamiento temporales) ...ty for barricades and procedure for entry into barricaded areas.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language: Temporary Barricades (Acordonamiento temporales) This course provides an overview of Temporary Barricades and how through proper  more...

Build Your Own BIZ - Bootstrap Marketing ...tion of Course Bootstrap Marketing explores the following areas: Marketing basics Creating a marketing plan Defining your target audience Determining marketing channels (viral marketing, digital merchandising, trade shows, Internet marketing, E-mail marketing, newsletters and more) Creating marketing strategies Measuring the plan's effectiveness The Bootstrap Marketing course also contains  more...

Build Your Own BIZ - Branding and Beyond Learn how to use branding to set your product or service apart from the competition and build value. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business  more...

Build Your Own BIZ - Crisis and Continuity Planning This course will help you plan for business-disrupting events and make certain that you can continue operation of your business if one of these events occur.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the  more...

Build Your Own BIZ - Customer Service That Sells ...u provide to your customers. The class will explore these areas: Customer service fundamentals Defining and measuring customer service How to hire customer service oriented employees How to train for great customer service Motivating, managing, maintaining, and retaining great customer service employees Customer service best practices Handling mistakes, problems, and complaints Telephone  more...

Build Your Own BIZ - Employee Handbook This course will help you develop an employee handbook that helps you communicate the mission, vision, and objectives of your company. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this  more...

Build Your Own BIZ - How to Hire This course will help you make sound hiring decisions that help you maximize employee retention and return on investment. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your  more...

Build Your Own BIZ - Networking Learn to establish, nurture, and maintain mutually beneficial relationships with practical networking strategies.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your  more...

Build Your Own BIZ - Performance Improvement This course will help you facilitate performance appraisals with your workforce.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.  more...

Build Your Own BIZ - Selling Skills This course is designed to sharpen your selling skills and help you close more sales. It will also help you set sales goals and measure the effectiveness of your sales force. Build Your Selling Skills and Close More Sales This course is designed to sharpen your selling skills and help you close more sales. The class includes text and downloadable resources. Description of Course Selling Skills  more...

Build Your Own BIZ - Teamwork This course will help you learn to build strong and effective workforce teams.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Build  more...

Build Your Own BIZ Comprehensive Certificate ...ur Own BIZ? site includes self-paced study modules in the areas of Business Operation, Customer Service, Finance, Sales and Marketing, and Human Resources. FREQUENTLY ASKED QUESTIONS What is Build Your Own BIZ?? Build Your Own BIZ? is a comprehensive Web site that provides small business owners with timely expert advice, actionable templates, and mission-critical insights to daily challenges in  more...

Essential Spanish ...e how you are getting along. Each act deals with specific areas of everyday encounters: simple personal information; food and drink; shopping; asking directions; travel and accommodation. Throughout the exercises there are two couples you will interact with. Tony and Kate are fluent Spanish speakers from England, who meet up on a trip to Spain. Se?or L?pez is a businessman from Argentina, and  more...

Work-Life Balance ... In this course, you will learn concrete ways to identify areas of imbalance in your work/personal life as well as best practices techniques to achieve more balance in life. As an extra added bonus, when you enroll you will be given up to one year access to this course. Use as a handy desktop reference anytime from anywhere. Work-Life Balance There are a number of historical, societal, and  more...

Increase Productivity in 60 Minutes or Less ...or Less Library is a structured program focusing on three areas: Productivity with E-mail, Effective Time Management, and Efficient Meetings. This program works towards increasing productivity and efficiency throughout the workplace in just 60 minutes or less! As an extra added bonus, when you enroll you will be given up to one year access to this course. Use as a handy desktop reference  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ...the exam, a report will be given indicating the objective areas where improvement is needed. To Learn more visit the AHDI website. Please note, it is not necessary to be ?Certified? in order to be employed as a Medical Transcriptionist. Medical transcriptionists are vital members of the professional healthcare team. Medical transcriptionists transcribe medical reports to document patients`  more...

Certificate in Professional Technical Communication ...should have knowledge and writing experience across these areas. Not all tech writers will specialize, but just the same it is likely that in ones career you will be called upon to author or edit a particular text. By applying the principles that will be taught, from proposals to magazine articles to user guides and beyond, you can extend your capacity to cover a wide range of projects. Just as  more...

Microsoft Office 2000 - Advanced Access To provide an introduction to the core concepts of Microsoft Access 2000 and the skill areas of modifying and enhancing a table, a form, working with Access tools, and integrating Access with the Web  more...

Microsoft Office 2000 - Intermediate Access To provide an introduction to the core concepts of Microsoft Access 2000 and the skill areas of creating and enhancing a report, working with queries, and integrating data  more...

Microsoft Office 2000 - Beginning Access To provide an introduction to the core concepts of Microsoft Access 2000 and the skill areas of planning and creating a database, creating tables and forms, and entering and querying data  more...

Leadership and Change Take a minute to think of people whom you consider to be exemplary leaders--people who led their organizations to greatness. What are the events or actions that led you to believe these leaders were exemplary? Was it the development of a new product, the revival of a failing business, or perhaps the start-up of an entrepreneurial venture? People who become leaders are individuals who triumph  more...

Analyzing Cash Flow Statements Have you ever had to make a really tough business decision? They can be hard to make, especially since a bad decision can ruin a company. Fortunately there is a way to make a more informed and better business decision; by analyzing your company's financial statements. They contain information that can help you improve your company's efficiency and overall effectiveness. Cash flow statement  more...

Managing Delegation Do you want to increase your effectiveness as a delegator? Are you unsure of how much control and feedback you need to implement when delegating tasks? Then this course will help you achieve those goals. As you proceed through this "Managing Delegation" course in the "Effective Delegation" series, you will gain valuable insight into several areas including change management, decision making, and  more...

Evaluating Brand Effectiveness Your company spends a lot of time and energy creating and building brand name products. From the most memorable name, to the most enticing packaging, to the perfect combination of media, you want everything to be right. Now the question is: Is it working? This course explores why you need measurement systems to examine your brand's effectiveness with consumers and to evaluate your brand  more...

Appraising Performance Simulation ...ositive experience? Did it give you a clear idea of which areas you performed well in and which areas required more attention? And what about afterward? Did your manager continue to provide you with feedback all throughout the year? Or are you still waiting until your next evaluation to see how you've performed? Contrary to the experience of many employees, performance appraisals require more  more...

Customer Satisfaction Through Resource Management The ISO 9001:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Resource Management is one important component of the QMS. This course examines the management of human, material, and environmental resources that are necessary to maintain an  more...

Processes for Quality Products and Services ...its Quality Management System (QMS) model into four major areas: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. Product Realization is one vital component of the standard. This course examines how one can apply the ISO standards to all the processes required to produce a product or service. The Product Realization clauses  more...

Continual Quality Improvement ...its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Measurement, Analysis, and Improvement is one vital component of the standard. This course examines the need to plan and implement measurement and monitoring activities to ensure that established quality characteristics  more...

Steps for Successful ISO Registration An organization must carefully plan and integrate into their own quality management system a comprehensive strategy to comply with ISO 9001:2000 requirements. This course discusses the necessary steps required to organize for ISO registration. For example, management commitment must be obtained, a steering team and internal audit program established, and the appropriate registrar selected.  more...

Transitioning from ISO 9000 1994 to ISO 9001 2000 ...ment System model. This QMS model is structured into four areas: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. An additional emphasis on customer requirements and documented evidence of continual improvement has also been added to the 2000 edition. This course compares the two ISO editions and highlights the changes. Finally,  more...

Overview of Logistics Management In today's business environment, we all recognize the need to improve operational efficiency within our business, but often lack sufficient knowledge of the flow of materials through our organization. This course will provide you with a comprehensive understanding of the history, perspectives, strategies, and key areas of Logistics Management.  more...

Building a Healthy System Is it possible to make an organizational system healthier? What does a healthy system consist of? Every person in an organization is part of a system. By examining the beliefs and assumptions of all team members, as well as their personal visions, you'll discover the most profound leverage of the entire system. Change a belief, and you change an entire system. Combine that with a common vision,  more...

HIPAA Securing Protected Health Information Congress designed the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Administrative Simplification Rules to make it easier for healthcare providers, insurance companies, and information clearinghouses to provide adequate care for patients. By using a single set of standards for exchanging electronic data, healthcare organizations can send and receive health information more  more...

Hazardous Waste Generator Awareness ...equirements are described for both Satellite Accumulation Areas and 90-Day Accumulation Areas. Lastly, the importance of, and methods for, waste minimization and spill prevention and response are defined. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify and characterize all wastes, properly label and  more...

Supervisor Manager Sexual Harassment Awareness ... environment. Training managers and supervisors about the areas of prohibited conduct is an important part of reducing liability. Company managers have an additional responsibility to both their employees and their company to know their role in preventing and responding to sexual harassment. Each company should have a policy on the issue of sexual harassment, outlining clear guidelines to deal  more...

PageMaker 6 5 Advanced ...e then systematically guides you through more complicated areas by teaching you advanced typography, advanced color management, and useful tips and tricks. Course Duration: 19 Hours Basics Orientation/Page Set Up Basic Tools Type Attributes Paragraph Attributes Text Blocks and Guides Cut/Copy/Paste Text Blocks Continued Importing Text Text Frames Type Defaults Objects/Images Basic Tools troke  more...

A Manager s Introduction to Business Law This course introduces managers to the fundamental concepts of business law. It begins by exposing some prevalent legal misconceptions shared by management and establishes the true role that law plays in society and business. The relationship between business ethics and law is explained and how managers serve as vital role models for demonstrating ethical business practices. This course also  more...

Emotional Intelligence in the Workplace What makes someone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and  more...

Connecting and Communicating Believe it or not, you are a born negotiator. Every day you deal with people in some way. Basically, negotiation is a means of getting what you want from others. Unfortunately, other people don't always respond in the way that you want them to and your desires may go unfulfilled. Have you ever found yourself in this situation, wondering what went wrong, why your appeal fell by the wayside? Dale  more...

Microsoft Visio 2003 Expert User ...perience; end users wishing to extend their skills in the areas of advanced diagram development and technical aspects of Microsoft Visio 2003. Experience with the Windows 2000/XP interface and basic knowledge of Visio 2003 is assumed. It is recommended that individuals take the first course in the series or have equivalent knowledge. Deployment: Self-Study Accreditation  more...

Managing Business Risk Financing Contingency Planning Managing Business Risk: Financing and Contingency Planning teaches learners how to identify the dimensions of risk financing and to identify the various categories of risk financing tools. Students will also learn about the major responsibilities of contract management and the importance of developing a business contingency plan. Learn To Identify the categories  more...

CompTIA Server 2005 Troubleshooting Disaster Recovery ...re interested in enhancing and certifying their skills in areas that include RAID, SCSI, and multiple CPUs. It is assumed that the audience will have the equivalent of 18-24 months on-the-job experience with industry standard technologies. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4  more...

Microsoft Project 2003 Fundamentals ...culum, covers fundamental Project 2003 skills used in the areas of Task, Calendar, and Outlining management, manipulation of data, views and reports, and project updating, tracking, and conflict resolution. Learn To: Match Microsoft Project 2003 products with their features. Identify component parts of the Microsoft Project 2003 interface. Identify options in the New Project  more...

Windows NT Server 4 0 Routing RAS - Part 2 ...d manage a single OSPF area. Configure multiple OSPF areas and virtual links. Configure OSPF for external routing. C ontent Emphasis Skills-Based A udience This course is intended for system administrators already familiar with routing protocols and routing services. Participants should have taken Networking Essentials (Course Series 70421-70423), Supporting  more...

SAP R 3 v4 0 Profit Center Accounting ...er Accounting within the SAP/R3 system and links to other areas of SAP R/3 are shown. L earn To: The positioning of Profit Center Accounting within the accounting area. Profit Center Accounting within SAP R/3 and its possibilities. Information and value chains within the logistics and accounting area. The creation of SAP standard reports for period accounting, cost  more...

SAP R 3 v4 0 Profitability Analysis - Basics ... Objectives and Tasks of CO-PA. Integration in Business Areas. Objectives of Profitability Analysis. Types of Profitability Analysis. Finding and Using CO-PA. Organizational Structures. Costing- and Account - Based PA. Data Flows in Profitability Analysis. Planning and Drilldown Reporting. Planning Scenarios. Planning Layout. Reporting. Unit 2: Basic Data of the  more...

SAP R 3 and the Euro ... Effects on corporate strategy. Effects on company areas. Purchasing and sales. Business objectives. General and special objectives. Conversion scenarios. C ontent Emphasis Informational A udience This course has been primarily designed for Managers and employees who are responsible for the EURO project and those who require an understanding of the  more...

SAP R 3 System Management System Administration ... area of system administration a thorough overview of all areas within system administration and possibilities of use. L earn To: Introduction to the R/3 Basis System. Architecture/System Landscape. R/3 Services. R/3 Networks. Basic Administration Principles. Installing the Frontends. User Administration. Administration Routines. SAP  more...

SAP R 3 System Management Advanced Administration CCMS ... area of system administration a thorough overview of all areas within system administration and possibilities of use. Subjects such as software logistics and the CCMS are discussed. L earn To: The Basis System for Advanced Users. Software Logistics. TMS. Other Software Logistics Tool. Transport Options. CCMS. Introduction to the CCMS.  more...

SAP R 3 Supply Chain Management ... concrete examples using SAP within different industry areas. The course transfers the basic knowledge, the spectrum of possibilities within the 'Supply Chain Management'. The course is intended to show the different views regarding the supply chain in companies and its possibilities of use within different business areas. L earn To: What does Supply Chain Management mean?  more...

Business Intelligence ...elligence itself and not on how it interacts with related areas. The second section takes a more detailed look at the concepts discussed in the first section. Specific aspects of design and architecture are considered and possible Business Information Warehouse solutions presented. This section also explains the fundamental difference between the Data Warehouse and ERP systems and looks at a  more...

SAP R 3 v4 x MM Inventory Management ...aster Record. Material Master Record. Maintenance and Areas of Application. Stock Types. The Different Goods Movements. With Reference Document. Without Reference Document. External Goods Receipt. Goods Issues. Transfer Postings. Stock Transfers. Unit 2: Goods Receipts Duration: 1 - 2 Hour(s) Reference to Purchase Order. Menu Path to the Initial Screen.  more...

Introduction to E-Commerce ... and preparing for e-commerce security risks. Identify areas for expanding the use of e-commerce. Unit 4: E-Commerce Technology Building Blocks (1 hour) Identify the features of the virtual store. Identify the characteristics of the UNIX and Wintel operating system platforms. Identify e-commerce advertising and sales strategies. Identify online customer feedback  more...

C Programming - Part 3 ...y Management Duration: 2 Hour(s) Match the storage areas with the variable types stored in them. Identify the benefits of memory management operators. Identify the code to overload the memory management operators in a specified situation. Match the methods for releasing the memory space of unreferenced objects with their descriptions. Complete the code to control memory allocation  more...

Building Cisco Remote Access Networks Part 1 ...age of the basics of WAN technologies and components. The areas then covered are: security in expanding networks, the configuration of asynchronous connections, and controlling network access through PPP. Learn To: Identify characteristics of WAN connections. Identify features of circuit-switched connections. Identify features of packet-switched connections. Identify  more...

Building Cisco Remote Access Networks Part 4 ...ess Networks (BCRAN) exam. The course focuses on two main areas - quality of service and user access security. Learn To: Identify features of quality of service (QoS). Identify types of problems that can occur when merging different traffic streams. Identify the issues that can affect QoS. Identify features of Cisco security. Identify features of Cisco Secure Access  more...

Data Modeling - Create Basic Models ...ite to a large number of ILT courses in related curricula areas, such as Server Developer/2000 and Designer/2000. L earn To: Consider the approaches to information modeling. Understand the components of the Entity Relationship Model. Understand the need for detailed definitions of attributes, Identifiers, and domains. Understand how attributes, Identifiers and  more...

Data Modeling - Develop Depth to Your Models ...ite to a large number of ILT courses in related curricula areas, such as Server Developer/2000 and Designer/2000. L earn To: Model hierarchies and roles. Model exclusive entities and relationships. Model data which reflects changes over time. Resolve fan traps and chasm traps. Consider effects of convergent and divergent models. Model non-transferable  more...

Oracle SQL Tuning Diagnostics and Tuning Schema ...ysis tools. L earn To: Identify the need and areas for tuning the performance of SQL statements. Identify tuning steps. Identify the tools that help you test an diagnose performance problems with a SQL statement. Use efficient data access methods that are available for the optimizer. Create the appropriate database objects before starting to tune SQL statements.  more...

Oracle Cert App Developer Track for Developer 2000 R2 Curriculum ...ep-by-step instruction and hands-on practice in key topic areas. The Complete Oracle Certified Application Developer Track for Developer/2000 Release 2 consists of the following courses: Oracle SQL: Basic SELECT Statements (ID#378) Oracle SQL: Data Retreival Techniques (ID#379) Oracle SQL: DML & DDL (ID#380) Oracle SQL: PL/SQL: Basics (ID#322) Oracle PL/SQL: Procedures, Functions and  more...

Oracle8 Certified Database Administrator Curriculum ...ep-by-step instruction and hands-on practice in key topic areas. The Complete Oracle8 Certified Database Administrator Curriculum consists of the following courses: Oracle SQL: Basic SELECT Statements (ID#378) Oracle SQL: Data Retrieval Techniques (ID#379) Oracle SQL: DML & DDL (ID#380) Oracle SQL: PL/SQL: Basics (ID#322) Oracle8 Database Administration - Manage an Instance (ID#421)  more...

Oracle8 Performance Tuning Strategies and Techniques ...provide monitoring and analysis of performance management areas. View tuning information using the OEM tuning tools. Unit 4: Tuning Considerations for Different Applications Duration: 1 Hour(s) Describe the available data access methods to tune the logical design of the database. Identify the demands of online transaction processing systems (OLTP). Identify the demands of  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ... Identify characteristics of contention. Identify which areas the DBA can tune. Identify different the characteristics of latch types. Select redo latch tuning goals. Identify latch contention situations. Identify courses of action that minimize redo latch contention. Identify LRU attributes. Identify goals associated with LRU tuning. Query V$LATCH and V$LATCHNAME to display  more...

Excel 2000 Proficient User ...Apply data protection. Enable the protection of selected areas of a worksheet. Clear data protection. Unit 4: Outlining and Web Integration Duration: 1 Hour(s) Identify the functions of the worksheet outline symbols. Automatically create an outline for the data in an Excel worksheet. Manually outline the data in a worksheet. Create a hyperlink to a Web site from within a  more...

PowerPoint 2000 Proficient User Course Overview This course provides participants with the skills to use Microsoft PowerPoint 2000 to create powerful presentations. At the completion of this course, students will learn how to open an existing presentation; identify the functions of the interface components; create a presentation; modify slides in a presentation; enhance a presentation; prepare for delivering a presentation.  more...

Oracle 11i10 Order to Cash Order Entry Overview ...entered in an order. Learn To: Identify key areas in the order entry process. Identify characteristics of the Negotiation functionality. Create a transaction type for orders. Audience: The target audience is Functional Implementers and Implementation Consultants for Oracle eBusiness Suite applications. Deployment: Self-Study Accreditation CEU  more...

Crystal Reports v10 Introduction to Report Design Part 1 ...sting report in Crystal Reports v10. Identify the main areas in the Crystal Reports v10 window. Unit 2: Reports: Creating and Saving Identify the key concepts of databases. Identify the steps to set up an Open Database Connectivity (ODBC) data source. Identify the important guidelines for planning a report. Identify the options for creating a report. Add database  more...

CompTIA Server 2005 Server Maintenance Security ...re interested in enhancing and certifying their skills in areas that include RAID, SCSI, and multiple CPUs. It is assumed that the audience will have the equivalent of 18-24 months on-the-job experience with industry standard technologies. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4  more...

Business Code of Conduct Sarbanes Oxley Act ... responsibilities. Learn To: Identify important areas covered by Sarbanes-Oxley. Identify director independence requirements. Identify responsibilities of audit, nominating, and compensation committees. Audience: Employees within a finance department, managers, and executives throughout an organization. Deployment: e-Learning Accreditation NASBA credits: 3 CPE  more...

Oracle8i Performance Tuning Architecture Strategy Course Overview This course is the first in a three-part Oracle8i Performance Tuning series. This interactive course will introduce participants to tools and techniques used to improve the performance of the Oracle8i server. Participants will be introduced to files and events that support the tuning process. In addition, students will learn considerations for tuning applications. Finally,  more...

Building Scalable Cisco Internetworks Part 2 .... Identify guidelines for configuring OSPF on multiple areas and virtual links. Audience: This course is recommended training for individuals working towards certification as a Cisco Certified Network Professional (CCNP). The audience includes network administrators, network designers, network specialists, network engineers, and network technicians. The audience specializes in  more...

Designing Cisco Network Service Architectures Part 2 ...instruction is supported with case studies in each of the areas of instruction. Learn To: Identify features of network management. Identify features of the CiscoWorks network management solution. Identify features and functions of management tools for the CiscoWorks LAN solution. Identify features of a Cisco IOS high availability architecture. Identify characteristics  more...

Designing Cisco Network Service Architectures Part 3 ...areas that are covered by this course are: designing QoS, designing IP multicast services, and designing Virtual Private Networks. Case Studies support the instruction in each of these areas. Learn To: Identify features of network security policies. Identify the steps involved in the network security process. Identify elements of a Cisco security solution. Identify  more...

Exchange 2000 Server--Part 5 Growth ...areas that must be covered within this course, and is not intended to be an exhaustive list of required content. It covers areas such as Monitoring and Managing Exchange 2000 Services, and Indexing and Search Capabilities. L earn To: Verify server and connector status. Identify the features of server monitors. Identify the features of the System Manager snap-in. Identify the  more...

SQL Server 2000 Design Implement Databases Part 1 Intro to SQL Server ...ts with both theoretical and practical instruction in the areas of an overview to SQL Server, the Transact-SQL language, and SQL Server Databases. Learn To Identify the features and functions of SQL Server 2000. Match the components of the client-server communication process with their features. Identify the features and functions of SQL Server 2000 services. Match the basic types of  more...

IBM DB2 Univ Database V7 1 Transition Part 1 Core Competencies ... Databases and Extenders and what has been added in these areas. Learn To Identify the enhancements that emerged with each version of DB2. Identify the six main product editions of the DB2 family. Identify the optional tools of the DB2 family. Identify the techniques of multidimensional data analysis. Identify the functions of the star schema model. Identify the new OLAP SQL  more...

IBM DB2 Univ Database V7 1 Transition Part 1 Core Competencies ... Databases and Extenders and what has been added in these areas. Learn To Identify the enhancements that emerged with each version of DB2. Identify the six main product editions of the DB2 family. Identify the optional tools of the DB2 family. Identify the techniques of multidimensional data analysis. Identify the functions of the star schema model. Identify the new OLAP SQL  more...

Enterprise Connectivity with J2EE V1 4 Java Server Pages ...in addition to ample real-world experience. The principal areas covered are Web applications and JSPs. Learn To: Match HTTP methods with their functionality. Identify types of server-side technologies used to display content on a Web Page in different situations. Match different technologies of a Web application with their responsibilities. Identify features of Java  more...

Enterprise Connectivity with J2EE V1 4 Java Server Pages ...in addition to ample real-world experience. The principal areas covered are Web applications and JSPs. Learn To: Match HTTP methods with their functionality. Identify types of server-side technologies used to display content on a Web Page in different situations. Match different technologies of a Web application with their responsibilities. Identify features of Java  more...

Oracle9i Performance Tuning Architecture Strategy ...n to tune memory performance. o Identify the I/O tuning areas that can improve overall system performance. o Identify the CPU tuning practices that can improve overall system performance. Audience This intended audience for this course are Database Administrators. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits  more...

Oracle9i Peformance Tuning Managing Memory and Disk I O ...of creating stored outlines. o Identify the three major areas of the Shared Pool. o Identify the parameters used to tune the Shared Pool. o Identify the goals for tuning the Library Cache. o Identify the descriptions of redo entries. o Match the statistics used to diagnose disk I/O contention with their descriptions. o Identify the two parameters that allow the DBA to limit the  more...

Moving from Technical Professional to Mgr Series Getting Started ... new managers. Learn To: Identify key functional areas of an IT organization. Identify key personal skills for an IT manager. Identify key differences between old and new management styles. Identify reasons for management planning. Identify guidelines for using a SWOT analysis to assist in strategic planning. Staff Your IT Team. Audience: This series is designed for  more...

SAP R 3 PP Production Order ...olling, manufacturing planning, job preparation and other areas of production logistics. There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, UK English Total Learning Time 3 to 4 hours 13491 Objectives Unit 1: Integration  more...

SAP R 3 PP Prod Order Processing Capacity Planning ...olling, manufacturing planning, job preparation and other areas of production logistics. There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, UK English Total Learning Time 3 to 4 hours 13492 Objectives Unit 1: Processing  more...

Defining Microsoft NET Solution Architectures Part 1 ...ling, and the Business, User and Operational requirements areas. Four Case Study NLOs are included that cover the main areas of the course. Elements of the .NET Framework are addressed at all critical points. Learn To To identify features of Microsoft Solutions Framework (MSF). To identify features of phases in Microsoft Solutions  more...

Office XP - Planning Collaborative Solutions Curriculum ... portal server's difference from team services, principal areas of data sharing within SharePoint Portal Server, data access and search mechanisms. Digital dashboards are covered in considerable detail of setup, content management, Web parts and using with Office XP developer. Lastly, the curriculum then moves on to treatment of collaborative applications, covering principally Exchange 2000  more...

Office XP Collaborative Solutions Part 1 ... of SharePoint Team Services. o Identify administration areas in SharePoint Team Services. o Identify functions of smart tags. o Identify the features of the smart tag architecture. o Identify the process of smart tag development. Audience The intended audience for this course includes business decision makers, IT Executives and Managers, and knowledge workers who make strategic  more...

Office XP Collaborative Solutions Part 2 ... portal server's difference from team services, principal areas of data sharing within SharePoint Portal Server, data access and search mechanisms. Digital dashboards are covered in considerable detail of setup, content management, Web parts and using with Office XP developer. Lastly, the course then moves on to treatment of collaborative applications, covering principally Exchange 2000 Server  more...

CompTIA Server 2005 Storage Arrays Install Planning ...re interested in enhancing and certifying their skills in areas that include RAID, SCSI, and multiple CPUs. It is assumed that the audience will have the equivalent of 18-24 months on-the-job experience with industry standard technologies. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4  more...

CompTIA Server 2005 Hardware Operating System Install ...re interested in enhancing and certifying their skills in areas that include RAID, SCSI, and multiple CPUs. It is assumed that the audience will have the equivalent of 18-24 months on-the-job experience with industry standard technologies. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4  more...

CompTIA Server 2005 Upgrading Processors Storage Devices ...re interested in enhancing and certifying their skills in areas that include RAID, SCSI, and multiple CPUs. It is assumed that the audience will have the equivalent of 18-24 months on-the-job experience with industry standard technologies. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4  more...

CompTIA Server 2005 Monitoring Server Performance ...re interested in enhancing and certifying their skills in areas that include RAID, SCSI, and multiple CPUs. It is assumed that the audience will have the equivalent of 18-24 months on-the-job experience with industry standard technologies. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4  more...

i-Net Certification Curriculum ...ructure, services and Web-related application development areas. Subjects covered include Internet basics and clients, development, networking, Internet security and business concepts. The curriculum consists of four Skill Builder courses. Courses 14186 i-Net+ a Part 1: Internet Basics and Infrastructure, 14187 i-Net+ a Part 2: Servers and Clients, 14188 i-Net+ a Part 3: Web Site  more...

i-Net Part 1 Internet Basics Infrastructure ...may also include people working in non-technical Internet areas, such as the marketing of Internet equipment or services, or using the Internet extensively in their day-to-day work. A+ and Network+ certification would be helpful, but not required prior to this curriculum. Learners are expected to be experienced end users, with only novice to moderate level of experience in the infrastructure  more...

i-Net Part 2 Servers Clients Performance ...may also include people working in non-technical Internet areas, such as the marketing of Internet equipment or services, or using the Internet extensively in their day-to-day work. A+ and Network+ certification would be helpful, but not required prior to this curriculum. Learners are expected to be experienced end users, with only novice to moderate level of experience in the infrastructure  more...

i-Net Part 3 Web Site Development ...may also include people working in non-technical Internet areas, such as the marketing of Internet equipment or services, or using the Internet extensively in their day-to-day work. A+ and Network+ certification would be helpful, but not required prior to this curriculum. Learners are expected to be experienced end users, with only novice to moderate level of experience in the infrastructure  more...

Defining Microsoft NET Solution Architectures Part 2 ...ss. There are three case studies, covering the three main areas of the course. Elements of the .NET Framework are addressed at all critical points. Learn To To identify guidelines for selecting a monitoring strategy. To identify considerations for selecting a globalization strategy. To identify  more...

i-Net Part 4 Security Business Concepts ...curity and business concepts. this course covers possible areas of vulnerability and how to protect against viruses, restrict and control access, conduct auditing, and handle encryption. E-business and e-commerce concepts and models, managing transactions and instruction on language and marketing considerations and legal issues are also covered. Learn To: o Identify features of data  more...

Creativity Innovation Fostering a Ceative Environment ...f a creativity audit. Identify the areas of your work environment that should be audited. Demonstrate an understanding of the creativity audit. Recognize the qualities that differentiate creative communication from other types of communication. Identify the four personality types that can impact creative  more...

Defining Microsoft NET Solution Architectures Part 2 ...ss. There are three case studies, covering the three main areas of the course. Elements of the .NET Framework are addressed at all critical points. Learn To To identify guidelines for selecting a monitoring strategy. To identify considerations for selecting a globalization strategy. To identify  more...

Defining Microsoft NET Solution Architectures Part 4 ... and Processes. Three case studies address the three main areas of the course. Elements of the .NET Framework are addressed at all critical points. The course, and curriculum, closes with an Exam Practice NLO. Learn To To identify considerations for designing security for a solution architecture. To identify guidelines for planning  more...

Macromedia Flash MX Part 1 Flash MX Fundamentals ... To identify functions of the Toolbox areas in Macromedia Flash MX. Audience Home-users, end-users. Some knowledge of graphics would be an advantage. Deployment Options e-Learning Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Elements of Flash (2 - 3 hours) Identify features and  more...

Home Networking With Windows XP ...nd troubleshooting guidelines for the most common problem areas. After the course, the learner will understand the area of home networking and be in a position to setup and maintain one. Learn To Identify benefits of home networking. Identify types of home networking technologies. Identify common types of  more...

Economics The Principles of Economics In Economics: The Principles of Economics you will learn about some of the broad issues and concepts that make up the field of economics. Beginning with some basic definitions, the course builds to introduce economic systems and the concepts of scarcity and wants and how these impact economies. It also places some of its focus on the US economy in general and the Federal Reserve Bank in  more...

Budgeting Creating Analyzing a Budget ...e Managers who want to gain advanced competency in the areas of budgeting and capital investing. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding Why Businesses Budget (0.5 - 2 hours) List the five  more...

Budgeting Operating Manufacturing Budgets ...e Managers who want to gain advanced competency in the areas of budgeting and capital investing. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Operating Budgets (0.5 - 2 hours) Identify ten  more...

Budgeting Capital Budgeting ... Managers who want to gain advanced competency in the areas of budgeting and capital investing. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Introduction to Capital Budgeting (0.5 - 2 hours)  more...

Economics Foundations of Macroeconomics ...investment indicator. Identify key areas of government spending. Show the impact of imports and exports on the US open economy. Simulation Overview: In this simulation, you will meet Drew Canfield, a Director of Finance with Icon International, to discuss how economics is measured using key U.S.  more...

Defining Microsoft NET Solution Architectures parat 4 ... and Processes. Three case studies address the three main areas of the course. Elements of the .NET Framework are addressed at all critical points. The course, and curriculum, closes with an Exam Practice NLO. Learn To To identify considerations for designing security for a solution architecture. To identify guidelines for planning  more...

Advanced Interpersonal Communication Comm to Build a Positive Culture ...ch department, you need to lead this meeting and identify areas of the culture that can be changed or improved. In leading this meeting, you will need to examine the current culture and determine ways to make the culture more efficient and productive. Unit 2: Cultural Networks (0.5 - 1 hour) Identify the factor that connects people in a culture.  more...

Windows Server 2003 Managing Network Infrastructure Part 1 ...urse then gives in-depth and exam-focused coverage to the areas of routing configuration, DHCP overview and configuration, and the management and monitoring of DHCP. Learn To To identify options for configuring static or dynamic IP addresses. To identify options for assigning IP addresses using Alternate Configuration.  more...

Windows Server 2003 Managing Network Infrastructure Part 1 ...urse then gives in-depth and exam-focused coverage to the areas of routing configuration, DHCP overview and configuration, and the management and monitoring of DHCP. Learn To To identify options for configuring static or dynamic IP addresses. To identify options for assigning IP addresses using Alternate Configuration.  more...

Excellence in Service Establishing Service Standards ...o monitor performance against these standards to identify areas for continuous improvement. Learn To: Identify the importance of understanding customer expectations by evaluating the criteria customers use to assess the quality of your company's service. Identify the methods for setting, developing, and implementing service standards. Identify ways to monitor service standards.  more...

Call Center Mgt Measuring Quality Performance ...student will be able to establish service goals, identify areas for attention, and communicate effectively with executives. Learn To Identify guidelines for presenting a positive company image to your customers. Apply methods for managing call volume. Calculate a rostered staff factor.  more...

Sexual Harassment Resolving Sexual Harassment Claims ...eed from management. Identify areas in which management should provide investigators with training. Follow the five steps for interviewing a complainant. Follow the six steps for interviewing an alleged harasser. Follow the four steps for interviewing a third party.  more...

Interviewing Skills Laws Governing the Interview Process In Interviewing Skills: Laws Governing the Interview Process, you will focus on laws that govern the interviewing process. You will learn how to comply with laws regarding employee interviewing and selection, including those treating Equal Employment Opportunity (EEO), pregnancy discrimination, disabilities, and immigration status. Finally, you will explore the provisions, guidelines, and terms  more...

Workplace Aggression Taking a Proactive Approach ... List the three ways you can identify areas of your organization that need to be improved in regards to workplace aggression. Include three elements when creating a workplace aggression policy. Effectively communicate your workplace aggression policy to your employees. Discuss the importance of an Employee  more...

Exit Interviewing Skills Preparing for an Exit Interview ...xit interviews. Identify the three areas of information collected through exit interviews. Explain what information should be collected during an exit interview. Ensure that information is collected according to the organization's needs. Complete the sequence of steps for structuring face-to-face and  more...

Windows Server 2003 Managing Network Infrastructure Part 3 ...cture. In-depth and exam-focused coverage is given to the areas of IPSec security and certificates, network access connections and their management, and the management of user access and IAS. Learn To To identify features of IPSec. To identify guidelines for implementing IPSec security policies. To identify  more...

Windows Server 2003 Managing Network Infrastructure Part 3 ...cture. In-depth and exam-focused coverage is given to the areas of IPSec security and certificates, network access connections and their management, and the management of user access and IAS. Learn To To identify features of IPSec. To identify guidelines for implementing IPSec security policies. To identify  more...

Goal Setting Reaching Individual Goals ...-managing goals. Identify the areas for which you should set self-development goals. Utilize the guidelines for increasing goal-achievement probability. Audience The target audience for this program is administrators, managers, supervisors and front-line staff. Deployment Options e-Learning Accreditation NASBA credits: 3  more...

Goal Setting Goal Setting Tools for Managers ... goals. Identify the goal-setting areas determined by employees. Identify the common methods of mentee motivation. Identify the obstacles associated with goal setting. In the simulation at the end of this unit, you are the manager of the Quality Control department. You are meeting with one of your  more...

Delegation The Delegation Process ... To identify how to monitor task areas that carry risk Audience This series is designed for Managers who want to improve their delegation skills and in turn increase their own visibility as well as the team a a s visibility within the company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs  more...

Delegation Monitoring Evaluating Results ... and Evaluating Results," you will learn how examine such areas as how to review delegates, how to maintain task boundaries, how to support delegates, and how to deal with delegates who offer resistance. Delegates need to be assisted in their development through coaching, trust and motivation, and this course teaches strategies in all these fields. To help them to get the best results from  more...

Value Chain Management Managing the Transition to a Value Chain ...change that can be implemented, prerequisites for change, areas in which change can be measured, and the areas of training and skills. Learn To Motivate employees. Recognize challenges presented when evaluating business relationships in value chain management. Recognize challenges involved in gaining cost  more...

ISO 9001 2000 Overview of Standards ...be asking you questions to assess your knowledge of these areas. Unit 2: Preparing for ISO 9000: 2000 Registration (0.5 - 1 hour) Identify types of project costs incurred during the preparation stage of ISO 9000: 2000 registration. Conduct a compliance audit using ISO 9001: 2000 requirements. Identify ISO documentation  more...

Coaching Applying the Coaching Process In Coaching: Applying the Coaching Process, you will learn how to establish coaching objectives, identify the best opportunities to coach, and communicate your goals and expectations to your employees in a clear and effective manner. You will also learn how to differentiate between performance goals and long-term goals, implement an appropriate reward system, and monitor your employees'  more...