As Call Web-based Seminars

Animation Training at UC San Diego Extension Using the simplicity of basic 2D animation, students will become familiar with Disneya ™s "12 Principles of Animation." As an introduction to the 12 Principles of Animation, students will create several short animation projects. Topics covered include Key Pose Animation, Squash and Stretch, Anticipation, Staging, and Arcs. Whether 2D or CG animation, these principles are the backbone for all  more...

Advance your Adobe Photoshop Skills with UCSD Extension Digital Arts Center Advance your Photoshop skills. Using your own photographs, students will learn to effectively perform many of the image enhancements that could previously be accomplished only in the darkroom. Topics include advanced selections, masks, retouching, adjustment layers, portrait enhancements, perspective effects, and camera RAW. Efficiency techniques as well as color theory for print and screen will  more...

Learn Web Design with UCSD Extension Digital Arts Center This course teaches designers how to move from a static to dynamic website using jQuery, JavaScript, MooTools, Flash banners and galleries, and CSS3. This is the second course in our Web Design Skill Series. Through the series, students will learn to hand-code their own websites. The first course in the series explains the hand-coding process, the second takes students from static to dynamic  more...

Learn to design and build websites with Adobe Dreamweaver at UCSD Extension Digital Arts Center Learn to design and build websites using Adobe Dreamweaver, a powerful and easy-to-use web page development software. Gain a familiarity with basic HTML and CSS to design websites within Dreamweaver's rich web authoring environment. Participants will use Dreamweaver to work with text, photos, graphics, and tables, and customize pages using CSS. Students will build at least two websites and  more...

Learn the Essentials of Digital Design at UCSD Extension A key course in learning graphic design and digital media, Design Essentials A has been organized to introduce students to the elements and lexicon of basic two dimensional design, gestalt design theory, basic color uses in design and their inherent psychological impacts upon the viewer, use of type as object, use of type as psychological design element, and the combination of type and image for  more...

Learn the Essentials of Digital Design at UCSD Extension - Online Course A continuation of Digital Design Essentials A. Students will explore advanced applications of typography and color to improve upon and achieve effective visual communication. In addition, students will evaluate the properties of paper and its effect on the outcome of printed publications from an aesthetic and technical standpoint. Design projects will be developed working with real-time clients  more...

The Interactive Agency Emerging Media and Design - Online Course Curious about interactive agencies, check out this course at UCSD Extension, Digital Arts Center Today's marketing and advertising worlds are quickly moving to digital with both online and offline campaigns being directly impacted by emerging media channels. Led by Digitaria Interactive Executive Vice President Warren Raisch, this course is intended for creative individuals from digital arts,  more...

Call Center Social Media Certification - Live Online - May 9-11 2012 Social media represents one of the most significant changes in consumer media behavior in history, resulting in fundamental shifts in the way companies communicate and interact with consumers. This course provides the practical knowledge and insights required to establish objectives and strategies and to properly select the social media platforms to engage consumers, while monitoring and measuring  more...

Call Center Social Media Certification - Live Online - October 3-5 2012 Social media represents one of the most significant changes in consumer media behavior in history, resulting in fundamental shifts in the way companies communicate and interact with consumers. This course provides the practical knowledge and insights required to establish objectives and strategies and to properly select the social media platforms to engage consumers, while monitoring and measuring  more...

Call Center Quality Assurance Certification - Live Online - September 5-7 2012 Build a Best-in-Class Customer Service Center with Quality Assurance Monitoring Training. The quality assurance workshop provides participants with an understanding of the elements that are crucial in building a well-planned program that meets the strategic needs of the organization. Those goals and/ or needs may be orientated toward Cost, Service, Sales or Marketing.  more...

Call Center Quality Assurance Certification - Live Online - June 6-8 2012 Build a Best-in-Class Customer Service Center with Quality Assurance Monitoring Training. The quality assurance workshop provides participants with an understanding of the elements that are crucial in building a well-planned program that meets the strategic needs of the organization. Those goals and/ or needs may be orientated toward Cost, Service, Sales or Marketing.  more...

Call Center Quality Assurance Certification - Live Online - March 7-9 2012 Build a Best-in-Class Customer Service Center with Quality Assurance Monitoring Training. The quality assurance workshop provides participants with an understanding of the elements that are crucial in building a well-planned program that meets the strategic needs of the organization. Those goals and/ or needs may be orientated toward Cost, Service, Sales or Marketing.  more...

Call Center Workforce Management Certification - Live Online - August 1-3 2012 The BenchmarkPortal contact center Workforce Management Certification training course for workforce managers covers the entire workforce management process from the gathering of data to the production of forecasts, schedules, and budgets. We include lessons that benefit attendees from any sized organization, large and small, with real-world examples of solutions that work in practice - not just  more...

Call Center Workforce Management Certification - Live Online - April 4-6 2012 The BenchmarkPortal contact center Workforce Management Certification training course for workforce managers covers the entire workforce management process from the gathering of data to the production of forecasts, schedules, and budgets. We include lessons that benefit attendees from any sized organization, large and small, with real-world examples of solutions that work in practice - not just  more...

The FDA Inspection Process From SOP to 483 - Webinar GlobalCompliancePanel Overview: Does the FDA call in advance or just show up at my door? Where do I let the inspector go? Do I give them a tour? What should I let them see? Who should I let them talk to? Are they ever going to leave? The FDA inspection is the most nerve-wracking event in the life of a regulatory professional - you're in charge of compliance, usually in the background, and NOW you're in the spotlight,  more...

Calculating Overtime Correctly - Webinar By TrainHR Overview : The information provided in this presentation covers proper procedures for calculating overtime and common pitfalls involved in the process. The importance of being thorough and correct when calculating regular rate of pay to avoid massive Department of Labor penalties is also highlighted as well as its importance in avoidance of suffering damages from civil law suits. Why you  more...

How to Conduct an Offensive Behavior Investigation by TrainHR This program will help you understand how to conduct discrimination and harassment investigations. Learn how to avoid the legal pitfalls of conducting discrimination investigations. Learn how flawed investigations can cause nightmares for employers. Understand when you need to call in a professional to conduct your investigation. Receive updates on the most recent cases on these issues and  more...

HIPAA and Electronic Health Records Meeting the new requirements and new regulations - Webinar By GlobalCompliancePanel The new and proposed HIPAA Privacy and Security regulations will be reviewed and their effects on the use of EHRs will be discussed. The proposed rules call for an ability to make an electronic copy of an individual's protected health information for any information held in an entity's designated record set.  more...

HIPAA Enforcement and Compliance Audits What the auditors want and how to be ready before they call - Webinar By GlobalComplianc Overview: In this session we will discuss the HIPAA audit and enforcement processes and how they apply to covered entities and business associates. We will explain the enforcement regulations and their recent changes that increase fines and create new penalty levels, including new penalties for willful neglect of compliance that begin at $10, 000. We will discuss what information and  more...

HIPAA Security Policies and Procedures Making them useful and relevant as well as compliant - Webinar By GlobalCompliancePanel Overview: If you handle any electronic patient information, dona ™t miss this teleconference on compliance with the extensive requirements for policies and procedures in the HIPAA security regulation. Electronic patient information is everywhere; not only is electronic protected health information in the obvious places such as practice management systems and electronic medical records, but  more...

Information Security Risk Analysis Meeting HIPAA Requirements and the Meaningful Use Objective - Webinar By GlobalCompliancePane Overview: This session will present the background of the regulations that call for information security risk analysis and show how it fits in to an overall information security management process. The risk analysis process will be presented within the context of the overall risk prioritization and risk mitigation process, using an example. The Information Security Risk Analysis Process  more...

Meet FDA Expectations for a Tougher Supplier Audit Program - Webinar By GlobalCompliancePanel Overview: There is a pervasive public perception that the FDA has been ineffective in protecting the public. Recent news events seem to support this perception. The FDA is working hard to change that perception. Industry must be prepared to adapt, and recognize that such adaptation will actually work to their long-term benefit. This webinar will discuss and evaluate the effects that this call  more...

Change Control -- Your Companys GMP Weak Point - Webinar By GlobalCompliancePanel Overview: There is a pervasive public perception that the FDA has been ineffective in protecting the public. Recent news events in foods, drugs, and devices seem to support this perception. The "tougher" FDA is determined to change that perception. Industry must be prepared to adapt, and recognize that such adaptation will actually work to their long-term benefit. This webinar will discuss and  more...

Asterisk telephony Infrastructure setup Design & build telephony infrastructure using Asterisk. Agenda: 1. Introduction to Telephony 2. Understanding IP telephony 3. Understanding traditional PBX and Soft PBX. 4. Overview to Asterisk & related products. 5. Installing AsteriskNOW 6. Installing Elastix 7. Adding basic components - extensions, trunk, outboundroute etc., 8. Working with Ring groups, VoiceMail & IVR. 9.  more...

Validating Excel and Word Applications Documents - Webinar By GlobalCompliancePanel Overview: Both the U. S. FDA and the EU's MDD require companies to be proactive in reducing risk while increasing user benefits. How does this translate to common software applications programs, e. g., MS-Excel and MS-Word, or similar. How can these be verified and validated? Company quality data must be more "science based". What V&V (verification and validation) planning steps are expected  more...

Adobe eLearning Suite Lodestone Digital provides public Adobe eLearning Suite classes across the country that are certified by Adobe. In addition to our public classes, we can provide Adobe eLearning Suite training at your location for students who need custom solutions. Our instructors have years of Adobe eLearning Suite production experience, and specialize in implementing digital media tools into a workflow.  more...

Promoting Your Business to the Media - On-Demand Webinar You probably think your business is worth talking about on TV and radio. But does the media agree? In this webinar youa ™ll learn how to find the a storya ™ in your business and how to sell that story to the media. Youa ™ll get tips on how to approach the right producers and journalists and how to get ready to be interviewed once they say yes! The webinar recording is 50 minutes  more...