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PowerPoint XP Comprehensive ...ntation - Open A Presentation Help In PowerPoint XP - Ask A Question - Microsoft PowerPoint Help Create Presentations Create A New Presentation - About Creating A Presentation - Use The AutoContent Wizard - Use A Design Template - Use Multiple Design Templates - Create A Presentation From A Blank Presentation - Create A Presentation From An Existing One - Modify Slide Formats  more...

Word XP Proficient Expert ...g Word XP - Word XP Capabilities Screen Layout - The Task Pane - Title Bar, Menus & Toolbars View A Document - Views In Word XP - Normal View - Web Layout View - Print Layout View - Outline View Create & Open Documents - Create A New Document - Use A Template - Open An Existing Document Save Documents - Use The Save & Save As Commands - Save A File For Use In Another  more...

Access 2002 Basic ...e Files Opening Access The Title Bar The Menu Bar The Ask A Question List Box The Database Toolbar The Task Pane Navigating Between Task Panes The Clipboard Task Pane The Basic & Advanced Search Task Panes Closing The Task Pane The Status Bar Database Objects Opening A Sample Database About The Northwind Database The Main Switchboard The Database Window The Database Window  more...

Excel 2002 Basic ...oolbar Docking A Toolbar Hiding A Toolbar Overview Of Task Panes Switching Between Task Panes Hiding The Task Pane Showing The Task Pane The Formula Bar The Insert Function Button The Name Box The Worksheet Area Column Headings Row Headings The Select All Button The Vertical Scroll Bar The Horizontal Scroll Bar Sheet Tabs Inserting A Worksheet The Insert Dialog Box Renaming A  more...

Powerpoint 2002 Basic ... Views The Drawing Toolbar The Status Bar Overview Of Task Panes Switching Between Task Panes The Slide Layout Task Pane Applying A Layout About Placeholders Color Schemes Closing The Task Pane Opening The Task Pane Entering Text Selecting Text Changing The Font Changing Font Size The Increase Font Size Button The Font Dialog Box Applying A Text Effect Previewing Changes  more...

Word 2002 Basic ...oolbar Docking A Toolbar Hiding A Toolbar Overview Of Task Panes Switching Between Task Panes Showing & Hiding The Task Pane Horizontal Ruler Overview The Status Bar Exploring Views Print Layout View Normal View Web Layout View Outline View The Vertical Scroll Bar Browsing By Object The Horizontal Scroll Bar Overview Of Menus The File Menu The Edit Menu The View Menu The  more...

Word 2002 Intermediate ...troduction Lesson Objectives Opening Word Overview Of Task Panes Opening An Existing Document Switching Between Task Panes The Clipboard Task Pane The Basic Search Task Pane Hiding The Task Pane The Ask A Question List Box Hiding White Spaces Showing White Spaces Multiple Selections Revealing Formatting Comparing Formatting AutoCorrect Demonstration The AutoCorrect Options  more...

Administrative Professionals Interacting with Others ...n administrative support professional, almost all of the tasks you perform on a daily basis require, in some way, interaction with others. Effectively interacting with others results in trust, improved morale, and respect between you and your colleagues, which in turn results in your ability to get the feedback, information, and help you need to effectively perform in your role. This course  more...

Creating a Business Execution Culture ...help your execution culture flourish. You'll learn how to ask the right questions while avoiding the wrong questions. Inflated numbers, unrealistic projections and outrageous "stretch goals" have no place in an execution culture. You'll explore the importance of facing both the positive and negative aspects of reality as they pertain to your business. Finally, in an execution culture, rewards  more...

Developing the Team and its Culture ...her is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project or team environment, and he will tell you that team dynamics make a huge difference in terms of getting work done and in the whole working environment. A positive, constructive atmosphere can keep team members motivated and productive, while a negative atmosphere can have the opposite effect.  more...

Managing Project Human Resources ...her is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project environment, and they will tell you that team dynamics can make or break a project. A positive, constructive atmosphere can keep team members motivated and productive, while a negative atmosphere can have the opposite effect. Developing effective project teams is one of the primary responsibilities  more...

Project Management Overview ...ses? These are all fundamental questions project managers ask. This course answers these questions and more. It is designed to give project managers and project team members a solid understanding about the nature of projects, how they are structured, and how the structures affect the way they are managed. Specifically, it introduces the concepts of project life cycle, product life cycle,  more...

Risk Management Planning ...ere are a few questions that every project manager should ask at the beginning of a project: What do we hope to gain from this project? What kinds of things could keep that from happening? How should we respond if those events occur? Every project involves some degree of risk. Identifying potential risks and having a plan for dealing with them can spell the difference between a project that  more...

Getting Results without Authority Building Relationships and Credibility Getting Results without Authority: Building Relationships and Credibility How can you get results if you don't have authority? Cultivating relationships and establishing credibility are necessary, because they allow you to influence others. If you have effective influencing skills, you'll be able to get what you need or want from others whether it's your boss, a peer, or someone in a  more...

Getting Results without Authority Persuasive Communication Getting Results without Authority: Persuasive Communication Communicating persuasively is key when you want to get results in situations where you don't have direct authority. To communicate persuasively, it's important to think from the other person's perspective. How and what you ask, and the sincerity of your concern for addressing the other person's interests, will help smooth the way to  more...

Outlook XP Proficient Expert ...ement program that combines e-mail, scheduling features, task management, and contact management. Outlook XP also contains collaboration tools, so information can be shared more effectively. Outlook XP / 2002 (Proficient) Outlook XP Basics Introducing Outlook XP - What Is Outlook XP? - Outlook Overview - Integration With Other Applications - Outlook Or Outlook Express? Screen  more...

Excel XP Proficient Expert ...Excel XP - Excel XP Capabilities Screen Layout - The Task Pane - Title Bar, Menus & Toolbars Create & Open A Workbook - What Is A Workbook? - Creating A New Workbook - Use A Template - Open An Existing Workbook Save A Workbook - Use The Save & Save As Commands - Save A File For Use In Another Program View A Workbook - Normal View - Page Break Preview - Create Custom  more...

Access XP Proficient Expert ... XP Window - The Database Window Help In Access XP - Ask A Question - Microsoft Access Help Build a Database Use Database Wizards - Database Wizards - Use A Database Wizard Create A Blank Database - Create A Blank Database Work With Table Data - Enter Data - Edit Data Modify A Database - Open A Database - Use The Objects Bar & Views - Modify Table Structure -  more...

Identifying Your Customers Expectations ... the automated systems will be appreciated. However, when asked, customers frequently say they would be willing to pay more to be given the opportunity to deal with "real people." The only way to discover what's important to customers is to ask them, and the second lesson of this course shows you how to do just that. You'll learn how to extract the qualitative customer feedback that enables you  more...

Conducting Coaching Sessions ...ssions An important part of any coaching session is asking the right questions. When you do this, your coachees will be more focused, attentive, and proactive in finding their own solutions. But you need to know what questions to ask, and in what order. It helps to follow a structured approach that guides you from a broad understanding of what your coachee is trying to achieve to a clear  more...

Achieving Success the Help of a Mentor ...g Success: the Help of a Mentor Perhaps you want to ask an expert in your field or organization to mentor you. Maybe a manager has offered to guide you up the organization ladder. Or perhaps you're participating in an organizationwide mentoring program. Whatever the case, you'll want to make the most of having a mentor in your corner. In "Achieving Success: the Help of a Mentor,"  more...

Getting on the Right Track Getting on the Right Track Is your career on automatic pilot? When was the last time you took a look around to see if the direction in which you are heading is really what you want? It's important to take time out to reflect on your current situation to ensure that you're still on the right path and that the current path is the best one for you. This course identifies tips for successfully  more...

Behavioral Interview Techniques ...hich they are interviewing. In behavioral interviews, you ask questions that get the candidates to describe how they handled real situations in the past. This enables you to find out not just what the candidates did but how they did it. Candidates can then be assessed based on actual behaviors that are related to the competencies for the job, rather than on possible or potential behaviors or  more...

Conducting an Effective Interview Conducting an Effective Interview Proper preparation is crucial to ensure a good interview. But all your preparation will be useless if you don't follow some important guidelines when conducting the employment interview. Opening the interview properly and establishing a sound format are key. You must also be mindful of the functions of different question types and styles so you can use them  more...

Competitive Marketing Strategies Conducting an Internal Analysis Competitive Marketing Strategies: Conducting an Internal Analysis When developing competitive marketing strategies, one of the most important steps is carrying out effective research and analysis. As well as assessing the external competitive environment, you need to look inward. In other words, you need to assess your organizational capabilities - what unique skills and resources does your  more...

Customer Driven Process Improvement Identifying Improvement Ideas Solutions ...ses, it's time to find improvement solutions. You need to ask what actions or ideas will help address the root cause of any problems uncovered. Which of these ideas make up workable potential solutions? Which solution will most likely fix the issue with the least cost and disruption? How do you test a chosen solution to ensure its effectiveness? This course addresses such questions. It outlines  more...

Introduction to Sales ...e successfully. There are several common questions people ask about sales. What is the difference between sales and marketing? Why do consumers and organizations buy, and what drives their purchase decisions? What are the key competencies required for effective sales? This course highlights the important role that the sales function plays and describes how marketing and sales relate to each  more...

Architecting Web Content (Master Class)-Self Directed This is a professional level course in architecting and organizing Web content. In today`s complex world, information systems are becoming more and more complex as their implementations are becoming ever more advanced. Information systems architecture is the underlying structure that defines and controls the interfaces of information systems and which integrates all of the components of the  more...

Creating Popular Web Content (Master Class)-Self Directed ...ndard structure responds to a particular type of question asked by a lot of users. When you understand the give-and-take of this exchange, you can write the individual components much more easily. For each genre, then, we focus on what your users want, and what standard elements you need to write or edit, to respond. You?ll also learn how to tune your style for particular audiences. Some want  more...

Introduction to Technical Writing for Industry ...ing career in technical communication. You?ll learn what tasks you will do, how your work fits into the organization?s process, and where the field is headed. You?ll get right into planning, writing, editing, and testing ? the key activities in a technical communicator?s day. Each lesson focuses on a specific area of technical communications and you will receive information, resources,  more...

Technical Communication, an Introduction for Current Technical Writers, Editors & Designers Get an overview of the whole field of technical communication. Expand your perspective. For current tech writers, editors, and designers. If you have been doing some form of technical writing, editing, or design for a while, but you wonder what the whole profession really involves, this course will expand your perspective, and help you polish your skills. You`ll learn how to articulate the  more...

Instructor Led-Search Engine Training Workshop ...d the week?s activity to the instructor for review. We do ask that you complete the course within 8 weeks. 2. Who should take this course? This course is designed for anyone wanting to learn strategies to improve search engine positioning process for their Website. Are you? ? a professional seeking fast results? ? a home-based entrepreneur need of a simple learning aid? ? a student with limited  more...

Influence Your Customer to Take Action and Buy ...hange for a price. Most often referred to as closing, you ask them to make a decision by suggesting they take action. According to the old school of selling, "getting action" is closing. But the word "closed" establishes an incorrect mind set for anyone who sells, since there`s nothing else to consider if you "close" a sale. Ideally, you want to think of helping the customer to buy. In this way  more...

How to Ask The Right Questions To Maximize Influence And Minimize Objections ...s the sale. More important than what you say is what you ask. People believe their answers to questions more often than they believe you. When you invest your time by maintaining a relaxed, inquisitiveness earlyon, you save time later. People give you the information you need to maximize your influence. By using preplanned and deliberate questions, you can better direct your answers to show a  more...

Build a Powerful Marketing Strategy--Instructor-Led ...lly approach the two most important questions you need to ask in your business?s operation: what?s the best target market, and what message do I want to communicate to that market? Once you learn how to think according to this rubric, running a successful business becomes a whole lot easier. This course will guide you through the process of making these decisions, allowing you to develop a  more...

Build a Powerful Marketing Strategy--Self-Directed ...lly approach the two most important questions you need to ask in your business?s operation: what?s the best target market, and what message do I want to communicate to that market? Once you learn how to think according to this rubric, running a successful business becomes a whole lot easier. This course will guide you through the process of making these decisions, allowing you to develop a  more...

The Trump Way to Wealth ... watching an electronic chalk board. You will be able to ask questions online, using a simple chat function on your screen. You can learn more about Microsoft Live Meeting at http://main.livemeeting.comTechnical Requirements You will need: Connection: 56kbps minimum, broadband connection recommended (cable modem, DSL, or LAN) Display: 800x600 minimum, 1024x768 preferred, with 32-bit color  more...

Harnessing the Internet ...ely use the Internet daily, or you have customers who may ask you questions about the Internet. Sometimes you find the Internet very helpful and sometimes not so useful. This tutorial is a basic introduction to the Internet as a reference resource for individuals who work in public libraries. When you have completed this class your Internet searching skills will improve and you will use the  more...

Achieving Solar - An Introductory Guide Learn the fundamentals of today`s solar energy applications for homes and small businesses. Site considerations will be covered, as well as payback and economic considerations for solar energy systems.Student has access for 60 days but may complete the course sooner. Achieving Solar - An Introductory Guide In this online six-module course, you will gain an understanding of the fundamentals of  more...

Bloodborne Pathogens ...Note that the standard requires an opportunity for you to ask interactive questions and receive answers from the person conducting the training session. OSHA was asked if having a trainer available to answer any questions via email was considered to be in compliance with this requirement. In an interpretation letter OSHA states that ?it is critical that trainees have an opportunity to ask and  more...

Bloodborne Pathogens and Infection Control for Tattooing and Body Piercing ...Note that the standard requires an opportunity for you to ask interactive questions and receive answers from the person conducting the training session. OSHA was asked if having a trainer available to answer any questions via email was considered to be in compliance with this requirement. In an interpretation letter OSHA states that "it is critical that trainees have an opportunity to ask and  more...

Choosing a Renewable Energy Installer ...ewable energy system, what are the important questions to ask potential installers? This online class helps you locate installers, and covers important considerations and characteristics to look for. Also, we cover installation considerations, including what you can do to help. Student has access for 30 days but may complete the course sooner. Choosing a Renewable Energy Installer With the  more...

Entry and Exit Strategies for Savvy Real Estate Investors--Instructor-Led ...successful real estate investor and personal mentor, will ask you to advise various investors as to their investment alternatives. The work you do in these assignments will help prepare you to make more informed decisions when you invest in real estate. Your work for each assignment will be reviewed by a Trump University Certified Instructor. You will receive feedback within two business days  more...

Entry and Exit Strategies for Savvy Real Estate Investors--Self-Directed A Trump U Course- There`s more than one way to profit in real estate: in fact, there are three basic techniques: amortization, cash flow, and appreciation. This exclusive online course uses cutting edge interactive features to show the ins and outs of proven strategies: from fix-and-flips to condo conversion, from refinancing to trade-ups. Most important, you learn which fits your goals. Students  more...

Learning to Avoid Questionable Interview Questions Many aspects of employment are heavily regulated in the U.S., none more than the interviewing and hiring process. State and federal statutes and court decisions prohibit employers from discriminating against certain groups of people and from taking actions that impact those groups adversely and unfairly. Questionable Interview Questions Many aspects of employment are heavily regulated in the  more...

Architecting Web Content (Master Class) This is a professional level course in architecting and organizing your Web content. In today`s complex world, information systems are becoming more and more complex as their implementations are becoming ever more advanced. Information systems architecture is the underlying structure that defines and controls the interfaces of information systems and which integrates all of the components of the  more...

Creating Popular Web Content (Master Class) ...ndard structure responds to a particular type of question asked by a lot of users. When you understand the give-and-take of this exchange, you can write the individual components much more easily. For each genre, then, we focus on what your users want, and what standard elements you need to write or edit, to respond. You?ll also learn how to tune your style for particular audiences. Some want  more...

Conducting the Behavioral-based Interview ...vior and performance. In this course, you'll learn how to ask behavioral-based questions and distinguish behavioral response from non-behavioral responses. You'll discover how you can use role plays, structured situational questions, and take-home projects to determine behavior. You'll explore various means for evaluating the ability and motivation to perform once on the job, and finally,  more...

The Process of Negotiation "Let us never fear to negotiate. But let us never negotiate out of fear." What do you think John F. Kennedy was thinking about when he spoke these words? Have you ever felt fearful while negotiating? Negotiating is unavoidable. It is a natural part of life, like the emotion of fear. Understanding that fear is a form of stress can help explain why it can crop up during the negotiation process if  more...

Mastering Negotiation "Knowledge is a treasure, but practice is the key to it." This quote by Thomas Fuller captures one of the guiding philosophies of master negotiating--the desire to constantly hone negotiation skills. Discovering your negotiation power is the first step. Unleashing your negotiating power is the second step; however, you can't stop there. You need more than gumption and gusto to become a master  more...

Sales Skills The Fundamentals ...oach to sales. Learn To Ask specific questions to understand people's decision-making practices. Establish and use a filter system. Apply the PLEASED acronym to their life and their work. Establish their credibility. Follow four rules for speaking with  more...

Sales Skills Overcoming Obstacles ...rix when speaking to clients. Ask specific questions to help them understand clients' decision-making practices. Complete nine steps when creating a sales presentation. Create presentations that are persuasive, stimulating, focused, and flexible. Determine a client's true objections.  more...

Sales Skills Gaining Customer Commitment ...s with your clients, as well as what questions you should ask clients when determining their needs. You will also learn the three stages of need, how to determine which stage of need a client is in, and how to help clients envision themselves benefiting from your product or service. In addition, you will learn what to do if your product or service does not satisfy a client's key issues, how to  more...

Sales Skills Developing a Winning Strategy ... of the consulting strategy and what questions you should ask when planning solutions for clients. In addition, you will learn the steps to take to help clients find solutions to their needs. Learn To Complete a SWOT matrix. Choose appropriate clients for an advisory panel. Narrow the field of prospective  more...

Sales Skills Effectively Closing a Sale ... a client is not ready to buy. Ask closing questions. Follow-up with clients. Use three common closing techniques. Audience Individuals who want to learn appropriate approaches to closing sales. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs  more...

Sales Management Leading a Sales Team ...duct territory reviews. During the simulation, Tracy will ask you questions to gauge your understanding of the information. Unit 2: Forecasting Sales Revenue (0.5 - 1 hour) Identify the four factors to consider when making a sales forecast. Identify the types of sales forecasts. Identify the types of forecasting  more...

Essentials of Business Law The Legal Environment ...ted Icon in several different contract disputes. She will ask you a number of questions designed to test your understanding of contract essentials and strategies. Unit 2: The Judicial System (0.5 - 1 hour) Complete a chart of the state court system. Demonstrate an understanding of civil procedures. Demonstrate an  more...

Strategic Management Establishing Strategic Focus ..., the Director of Strategic Marketing at Icon. Kelly will ask you a number of questions in order to test your knowledge of strategic management terms and definitions. Your answers to this series of questions will help gauge your knowledge of strategic management. Through her questions and your answers, you will gain a better understanding of the relevant terms associated with strategic  more...

Competitive Intelligence Analysis Dissemination Competitive Intelligence: Analysis and Dissemination offers the student an overview of the competitive intelligence (CI) process and how to analyze and distribute results in an organization. The program covers in detail how to ensure collecting accurate information and the available techniques for analyzing industry, market, and company information. It also covers the steps for distributing CI  more...

Managing Business Risk Developing a Risk Management Plan Managing Business Risk: Developing a Risk Management Plan teaches learners about the various risk management models as well as factors that influence the risk management function in organizations. Students will also learn about the risk management environment that organizations face and the methods used to assess those risks. Learn To Identify the differences  more...

Principles of Marketing Fundamentals of Marketing ...is product group. Throughout your conversation, Dean will ask you questions to test your understanding of the concepts discussed. Unit 2: Four P's of Marketing (0.5 - 1 hour) Identify the four components of the marketing mix. Identify the stages of the product life cycle. Create a marketing mix using the four components of  more...

SAP R 3 3 0 ... Understand dialog messages that point out errors or ask you to check entries for accuracy. Work in parallel with several applications. Access and use the R/3 Help System, Reference Library and Extended Help. Use a matchcode as a help tool to allow you to search for information already saved in the R/3 System. Use special functions to execute the same procedures  more...

SAP R 3 Working with v3 0 ... Understand dialogue messages that point out errors or ask you to check entries for accuracy. Work in parallel with several applications. Access and use the R/3 Help System, Reference Library and Extended Help. Use a matchcode as a Help tool to allow you to search for information already saved in the R/3 System. Use special functions to execute the same procedures  more...

Working with SAP R 3 v4 x .... Understand dialogue messages that point out errors or ask you to check entries for accuracy. Work in parallel with several applications. Access and use the R/3 Help System, Reference Library and Extended Help. Use a matchcode as a Help tool to allow you to search for information already saved in the R/3 System. Use special functions to execute the same procedures multiple times,  more...

International Business Essentials The Global Business Environment ...and some of its international business partners. She will ask you to identify the cultural orientation you see being displayed, and what is the appropriate way to respond to that orientation. Unit 2: Foreign Exchange (0.5 - 1 hour) Identify the functions of the foreign exchange market. Define spot exchange rate. Identify factors that provide insurance against foreign exchange risk.  more...

International Business Essentials Succeeding as a Global Manager ... managers. Identify types of cross-cultural training. Ask appropriate questions in a structured interview. Simulation Overview: In the simulation at the end of this unit, you act as the Director of Human Resources for Icon's Financial Services Division. You have been charged with the task of filling a new marketing management position in Frankfurt, Germany. In your first meeting, you will  more...

Office XP New Features Part 1 Overview Word Excel PowerPoint ...atures of smart tags in Office XP. • Identify the task panes in Word 2002. • Translate text in Word 2002. • Identify the features of the Word Count toolbar. • Identify the features of the real-time data (RTD) function. • Identify the functions of the Stock Quote smart tag. • Create a data connection file from an Office XP data source in the My Data  more...

Strategic Sales Building the Executive Relationship ...ally, you will identify the types of questions you should ask when diagnosing a prospect?s need, and you will discover how to create a custom solution based on those needs. Finally, you will understand how you can keep an executive prospect involved throughout the sales cycle. Learn To: Understand and approach each of the four behavioral styles. Identify reasons for building your  more...

Advanced Project Leadership Organization Strategy Business Needs ...ed for Statement of Work. Identify the key questions to ask when preparing a strategic Project Charter. Identify the method for analyzing and matching business needs to strategy. Identify the process for linking high level deliverables to strategy. Identify how the type of organization could cause risk. Audience: Project managers who are responsible for managing all aspects of a  more...

Self Development Positively Influencing Others ...continuing professional development training, Ronald will ask you a series of questions related to your knowledge of the importance of nonverbal communication techniques. To complete the simulation, simply respond to each question by selecting the best possible answer. Unit 2: Influencing Through Language (0.5 - 1 hour) Identify methods for giving your language  more...

Self Development Developing Rapport Through Communication ... Handle conflict in communication. Ask for clarification. Identify the steps for improving listening skills. Given four steps, improve your listening skills. Identify guidelines for writing effectively. Recognize the steps of the writing process. Simulation  more...

Time Management Overcoming Challenges ...ive for you. Identify questions to ask yourself to overcome indecisiveness. Simulation Overview: In this simulation, you will meet with Susan Cole, a Sales Manager in Icon's Telecommunications Department. In her years at Icon, Susan has become very adept at minimizing unnecessary distractions and making her meetings very  more...

Career Development Developing a Career Strategy ...rofessional goals and your personal lifestyle. Bruce will ask you a series of questions designed to help you identify career preferences. Hopefully, after your discussion with him, you will also have a better understanding of guidelines you can follow to develop new skills and ways to overcome the pitfalls of career exploration. Unit 2: Developing Career Goals (0.5 - 1 hour)  more...

Career Development Professional Networking Career Development: Professional Networking offers the student an overview of how to network for career advancement, seek career guidance, and develop a career network. The program covers in detail the steps for networking effectively, steps for communicating effectively, steps for building beneficial relationships inside and outside an organization, the difference between a mentor and coach, and  more...

Career Development Excelling in Your Career ...sionalism high. Bruce will present you with scenarios and ask you a series of questions to help you understand how to facilitate productivity and be professional. Unit 2: Marketing Yourself (0.5 - 1 hour) Recognize steps for establishing a professional image. Follow steps for establishing a professional image. Recognize  more...

Business Travel Safety Safety Measures for Travelers ...ty and the precautions a traveler needs to take. She will ask you a number of questions in relation to travel guidelines for women and safety for women during transportation, to gauge your level of awareness. Unit 2: Travel Safety for the Disabled (1 - 2 hours) Identify safety and travel guidelines for disabled travelers. Identify the modes of  more...

Creativity Innovation Fostering a Ceative Environment ... Follow the process for assigning creative tasks. Audience This program is for managers or supervisors who want to learn how to foster a creative environment and stimulate creativity in their employees. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2  more...

Business Finance Time Value of Money ...ions by Jessica, which will test your knowledge. She will ask you to recognize and define terms associated with the future and present value of money. Also, you will be expected to perform calculations to determine present and future value. Unit 2: Annuities and Perpetuities (0.5 - 1 hour) • Construct an ordinary annuity time line. •  more...

Business Finance Valuation of Stocks Bonds ...s and weaknesses of your understanding of bonds. She will ask you a series of questions relating to the different types of bonds, the advantages and disadvantages of those bonds, and bond characteristics. Unit 2: Stocks (0.5 - 1 hour) • Differentiate among the types of stocks. • Calculate the new value of a stock after it has been split.  more...

Business Accounting Accounting for Liabilities Business Accounting: Accounting for Liabilities offers the student an overview of the types of liabilities a company may accrue when conducting business activities, how to manage those liabilities, and how to calculate the time value of money. The program details types of current and long-term liabilities and how they are accounted for on financial statements, as well as how to calculate the  more...

Business Accounting Accounting for Stockholders Equity ... and as part of your training, for the position, Don will ask you a series of questions to evaluate your knowledge of the fundamentals of issuing stock and the role it plays in the company's accounting. Unit 2: Fundamentals of Stockholders' Equity (0.5 - 1 hour) • Match the equity terminology to its respective type of company. • Classify  more...

Financial Statements Financial Statements Analysis ... financial statements, and budgeting variances. Paul will ask you a series of questions regarding what to do when you prepare a budget, how pro forma statements are used, and the steps to take when correcting budgeting variances. Your goal is to demonstrate that you have the necessary knowledge and skills to make financial projections. Unit 3: Financial Statement Analysis (1 hour)  more...

Financial Statements Reading Analyzing an Annual Report ...l analyst in Icon's Financial Services Division. Amy will ask you a series of questions designed to test your knowledge and understanding of annual reports. Through her questions and your answers, you will gain a better understanding of the fundamentals of annual reports, the users of annual reports, and the basic components that make up an annual report. Unit 2: Reading Notes to Financial  more...

Budgeting Operating Manufacturing Budgets ...g budget. Throughout your conversation with her, Liz will ask you questions to gauge your understanding of operating budgets. Unit 2: Manufacturing Budgets (0.5 - 1 hour) Identify four sections in a manufacturing budget. Identify examples of flexible budgeting. Identify methods used to create a manufacturing budget.  more...

Budgeting Capital Budgeting ...your preparedness for this added responsibility, she will ask you to define capital budgeting terms and calculate depreciation as it relates to capital investments. She will also ask you to identify and apply formulas for discounting cash flow and figuring discount rates. If you are successful in doing so, she will give you the task of reviewing the current capital budget requests she is  more...

Interpersonal Communication Listening Skills ...ntify how well you use listening skills. Your mentor will ask you questions regarding your listening habits, as well as answer your questions. Unit 3: Listening to Improve Communication (0.5 - 1 hour) Understand the importance of responding to a speaker. Provide effective feedback. Ask the speaker appropriate questions.  more...

Listening Skills The Fundamentals of Listening ... explanation of the types of questions the learner should ask the speaker. Finally, it focuses on improving understanding of messages. Learn To Understand the listening process. Interpret messages. Provide feedback. Comprehend messages. Improve your understanding. Audience All managers, supervisors, salespeople, and administrative staff. Anyone who listens  more...

Excellence in Service Solving Customer Problems In Excellence in Service: Solving Customer Problems you will learn how to quickly identify the style of the customer so you can speak their language. You will learn customer-friendly language that keeps the customer from becoming upset. You will also learn how to effectively solve customers? problems and benefit from their complaints. Learn To: Identify ways to effectively communicate  more...

Call Center Inbound Customer Service ... Understand the QLC process. Ask your customers appropriate questions. Listen effectively to customers. Confirm a customer's request. Take action to fulfill a customer's request. Simulation Overview: In this simulation, you are a Customer Service  more...

Sexual Harassment What Employees Should Know ...ess. She will discuss Icon's sexual harassment policy and ask you a series of questions designed to test your knowledge of what constitutes sexual harassment and how it affects both its victims and the organization. Unit 2: Recognizing Harassing Behaviors (0.5 - 1 hour) Identify the basis for a claim of quid pro quo sexual harassment. Identify  more...

Interviewing Skills Preparing for an Interview ...pare for interviews and the types of questions you should ask when meeting with candidates. You will also learn about different types and uses of interviews, as well as special considerations when using technology-based interviewing. Additionally, you will gain an understanding of critical sources of information about candidates and the benefits and drawbacks of pre-employment testing.  more...

Exit Interviewing Skills Conducting an Exit Interview ... for analyzing the results of exit interviews. James will ask you a series of questions designed to test your knowledge of the various uses of descriptive statistics, as well as how they can effectively be used to benefit the company. Unit 3: Reporting Exit Interview Results (1 - 2 hours) Identify the steps for preparing a monthly report.  more...

Human Resource Law Management s Role ... interviewing for an HR position with Icon. Mr. Kass will ask you a series of questions and assess your knowledge of Human Resources law. If you answer his questions correctly, you will be well on your way to a position at Icon. Unit 2: Rightful Discharge (0.5 - 1 hour) Identify employment-at-will. Identify whistleblower statutes.  more...

Human Resource Law Fair Labor Standards Act ...employment training and knowledge evaluation. Ronald will ask you a series of questions about the provisions of the Fair Labor Standards Act and how they pertain to Icon. Unit 2: FLSA Definitions (0.5 - 1 hour) Identify employee classes that could be FLSA exempt. Identify specific professions that could be FLSA exempt.  more...

Human Resource Law Understanding Privacy Rights ...ith Icon's HR Compliance Officer, Jessica Stone. She will ask you a series of questions regarding privacy laws. You have been asked to speak on this topic to a number of employees, but Jessica needs to determine your knowledge of the subject first. Unit 2:Computer Use and Human Resources (0.5 - 1 hour) Select the ways that computers are used in human resources.  more...

360-Degree Feedback Implementing a 360-Degree Program ...as a pilot program in the Marketing department. Robin has asked to meet with you to go over how you intend to create the program. She will ask you a series of questions about developing questionnaires, collecting the information, and selecting the raters. Unit 2: Training 360-Degree Feedback Participants (0.5 - 1 hour) Identify the types of information a training  more...

360-Degree Feedback Max the Benefits of 360-Degree Feedback ...he use of the feedback at the end of the program. He will ask you a series of questions about how you plan to use employee feedback regarding the program to ensure its success, how you intend to ensure the program will meet Icon a a s goals, and about the program a a s expected ROI. Unit 2: Addressing Employee Performance (0.5 - 1 hour) Identify the guidelines  more...

Decision Making Problem Solving Problem Solving Fundamentals ...zation. Identify what questions to ask to develop a history of the problem. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained,  more...

Managerial Leadership Creating a Vision ...d vision fulfillment. The program highlights questions to ask when defining an organization's vision, basic steps to complete when drafting a vision statement, and guidelines for communicating the vision. In addition, this program provides steps for setting goals that are aligned with an organization's vision. Learn To Choose questions to answer when defining  more...

Strategic Decision Making Advanced Decision Making ... could have far-reaching effects on the company. Greg has asked to meet with you to ensure that you are prepared manage the complex decisions that you and your team will have to make in the coming months. He will ask you a series of questions regarding how you plan to create scenarios and manage linked decisions. You goal is to demonstrate that you are capable of being the lead of the team.  more...

Business Problem Solving Problem Solving Fundamentals ... should know about a problem. Ask appropriate questions when problem solving. Identify the elements of an effective solution. Select an effective solution. Overcome barriers to solving problems. Audience The target audience for this program is anyone within an organization who  more...

Business Problem Solving Critical Thinking Info Analysis ...is or her competencies. In this meeting, Dean Kramer will ask you a number of questions designed to test your knowledge and understanding of problem solving. Unit 2: Quantitative Analysis (0.5 - 1 hour) Identify the steps for creating a trend and pattern analysis. Identify quantitative analysis techniques. Identify how the  more...

Delegation Monitoring Evaluating Results ...e such areas as how to review delegates, how to maintain task boundaries, how to support delegates, and how to deal with delegates who offer resistance. Delegates need to be assisted in their development through coaching, trust and motivation, and this course teaches strategies in all these fields. To help them to get the best results from delegates, delegators are taught the value of  more...

Value Chain Management Elements of the Value Chain ...he key aspects of value chain management. Scott will also ask you questions about the organizational activities that create value. Unit 2: Value Chain Elements: Ensuring Value (0.5 - 1 hour) Identify elements of the value chain that ensure value. Identify benefits of customer loyalty. Define scope within the context of the  more...

Value Chain Management Managing a Value Chain Managing a Value Chain focuses on strategic response to the requirements of your value-creating business design and the management of elements of the value chain in order to win competitive advantage. It provides the learner with specific strategies to maximize the flow of products, services and information, and raw materials to the final point of consumption. It covers methods of winning cost  more...

Essentials of Management Maintaining a Productive Workplace ...the workplace. Learn To Ask six questions that will help you improve productivity. Follow five guidelines for offering employees feedback. Brainstorm ideas for improving productivity. Provide proper support for employees to stay productive. Address  more...

Conducting Meetings Effective Meeting Communication ...ee relation problems. Unit 3: Listening Effectively and Asking Questions (0.5 - 1 hour) Understand how listening and questioning work together during a meeting. Recognize common barriers to communication. Improve your listening skills. Know the purposes effective questions serve.  more...

Facilitation The Effective Facilitator ...full participation among team members and how to properly ask questions, offer feedback, and record information. Learn To Differentiate between facilitation and leadership. Apply behaviors to succeed as a facilitator. Enhance their credibility as a facilitator using neutrality.  more...

Correcting Performance Problems Identifying Performance Problems ... Select the circumstances in which you should ask an HR representative to be present when meeting with an employee with an attendance problem. Approach an employee with whom you need to address an attendance problem. Determine the severity of an attendance problem. Identify the reasons for an attendance problem.  more...

Correcting Performance Problems Disciplining Employees ...h an employee. Learn To Ask questions to determine whether there is sufficient cause to discipline an employee. Gather evidence to support your reason to discipline an employee. Apply guidelines that will enable you to conduct a successful disciplinary meeting. Follow the  more...

Managing the Expert Understanding Experts ...on they expect. Throughout your conversations, Nancy will ask you questions to encourage you to think about the information. Unit 2: Developing the Expert's Career (0.5 - 1 hour) Identify ways to overcome burnout. Help an expert overcome burnout. Identify the steps for setting an effective goal. Set  more...

Coaching Applying the Coaching Process ... Identify the four questions you must ask in order to establish your coaching objectives. Set effective coaching objectives. Differentiate between performance goals and long-term end goals. Set appropriate goals when coaching employees. Communicate goals and expectations to employees  more...

Coaching Communicating with Employees ...erbal communication correctly. You will also learn how to ask the right questions during a coaching session, how to conduct effective face-to-face meetings, and the best approach to take when confronting an employee. Learn To Demonstrate clear communication by applying appropriate techniques. Interpret nonverbal communication by  more...

Negotiating The Negotiation Process ... program addresses the types of questions a person should ask during a negotiation and how to respond to questions posed by the other party. In addition, this program discusses the different negotiation styles and provides examples of situations for which each style is appropriate. Learn To Identify guidelines you should follow during a negotiation.  more...

Managing Change Implementing the Change Process ... meet with Icon a a s District Sales Manager. She will ask you a number of questions about how to develop change visions and how to communicate those visions to employees. Unit 3: The Change Process (1 - 1.5 hours) Identify aspects of a change that should be considered when analyzing a situation. Analyze a change situation.  more...

Managing Change Overcoming Change Obstacles In Managing Change: Overcoming Change Obstacles you will learn about the obstacles you may encounter while implementing change. Specifically, you will learn about resistance, complacency, and crises, three main obstacles to change. Why a commitment to change is important, and how best to communicate during a change, are also covered in this course, as is the importance of change teams and the  more...

Organizational Crisis Mgmt Anticipating Planning for Crises ...perations Manager at Icon International. John is going to ask you some questions on organization crisis management. At a later stage, you may need to implement some of the issues discussed during this meeting. Unit 2: Introducing Crisis Management Planning (0.5 - 1 hour) Identify benefits of having a crisis management plan. Identify recommended  more...

Organizational Crisis Mgmt Resolving Crises in Organizations ... calls. Identify key questions to ask in the aftermath of a crisis. Identify actions to take as part of the crisis aftermath evaluation. Simulation Overview: In this simulation, you will meet with Travis Peterson, Director of Human Resources, Carolyn Harrison, Communications Assistant, and Paul White, Project Manager to  more...

Project Management Essentials Planning a Project ...is known for his meticulous attention to details. He will ask you a series of questions designed to test your knowledge of both project activities and dependencies. This will enable you to make the appropriate decisions when planning your project. Unit 3: Analyzing the Project a a s Activities (1 hour) Identify factors that indicate a need for a high level of  more...

Project Management Project Scheduling Budgeting ...orris, an experienced project manager at Icon. David will ask you a series of questions about the fundamentals of project development and the various techniques and diagrams that you can use to ensure effective project schedules. Unit 2: Scheduling the Project (0.5 - 1 hour) Identify characteristics of the critical path. Identify features of CPM  more...

Project Management Essentials Controlling Closing a Project ...ing of certain elements of project management. Linda will ask you a series of questions designed to gauge your understanding of change control systems and your ability to manage change in a project team. Unit 2: Measuring Project Performance (0.5 - 1 hour) Identify the calculation for cost variance. Identify the calculation for schedule  more...

Advanced Project Mgmt Building Productive Stakeholder Relationships ... used to control change. Finally, it teaches questions to ask stakeholders to learn their definition of quality and guidelines for discussing costs of quality with stakeholders. Learn To Classify a stakeholder as one of the three types of sponsors. Identify questions for determining stakeholders a a major constraint and risk  more...

Advanced Project Mgmt Project Estimating Techniques ...with Nancy Hurst, an experienced project manager who will ask you a series of questions designed to test your knowledge of time-box, life-cycle, and Delphi estimates. Through her questions and your answers, you'll gain a better understanding of these three estimating techniques. Unit 2: PERT, Function Point, and Forecasting (0.5 - 1 hour) Calculate a PERT estimate.  more...

Advanced Project Mgmt Managing Accelerated Projects Advanced Project Management: Managing Accelerated Projects teaches learners the limitations of project management scheduling packages, schedule compression techniques, and the risks of using the different techniques. It also covers how ERP benefits project management, how to calculate the percent efficiency of resources, and what elements project managers should consider when planning for  more...

Advanced Project Mgmt Setting Up a Project Office ... meeting to help determine your qualifications. Paul will ask you a series of questions designed to test your knowledge and understanding of the terms associated with project management, as well as the parameters and staff responsibilities of a project office. Unit 2: Key Project Office Functions (0.5 - 1 hour) Identify examples of planning processes a project office  more...

Advanced Project Mgmt Project Management Maturity ...evels one and two. Throughout your conversation, she will ask you questions to gauge your understanding of the maturity levels. Unit 2: Maturity Levels Three, Four, and Five (0.5 - 1 hour) Identify project management processes a company at maturity level three would use to plan projects. Identify project management processes a company at  more...

Project Leadership Leading the Project Team ...r your responsibilities leading a project team, Lori will ask you series of questions about the kinds of characteristics, skills, and leadership styles that a good project team leader should exhibit. Unit 2: Prioritizing and Completing Projects (0.5 - 1 hour) Identify ways to prioritize projects. Identify ways to prioritize activities within a  more...

Principles of Marketing Distribution Strategy ...ct channel partners. During your conversation, Robin will ask you questions to test your understanding of distribution channel concepts. Unit 2: Physical Distribution (0.5 - 1 hour) Identify the role of logistics in channel strategy. Identify the components of a physical distribution system. Select the goals your  more...

Virtual Teams Communicating Effectively ... Janet is an experienced member of virtual teams, and she asked for a few minutes to discuss virtual teams with you. Through your questions, you will learn why virtual teams have become so important in the business environment, the roles and norms of virtual teams, and the importance of communication in virtual teams. Unit 2: Enhancing Communication in a Virtual Team (0.5 - 1 hour)  more...

Principles of Marketing Promotion Strategy ...Marketing to discuss the elements of promotion. Mary will ask you a series of questions about the elements of a promotional mix, the issues that should be considered when creating a promotional mix, and the types of objectives that a good promotional strategy should accomplish. Unit 2: Advertising and Public Relations (0.5 - 1 hour) Select the primary types of  more...

Principles of Marketing Writing a Marketing Plan ... a number of years of experience in the industry and will ask you a series of questions to test your knowledge of a variety of marketing concepts. Those concepts will include market positioning, the difference between a business plan and a market plan, and the key elements of a marketing plan. Unit 2: Building the Elements of a Marketing Plan (0.5 - 1 hour) Identify  more...

Cross-Functional Teams Cross-Functional Team Development ...o provides information about encountering and overcoming task achievement challenges, as well as evaluating and recognizing team successes. Learn To Apply the guidelines for effective team communication. Conduct and facilitate a cross-functional team meeting. Complete a Gantt chart.  more...

Essentials of Business Law Contract Law ...ted Icon in several different contract disputes. She will ask you a number of questions designed to test your understanding of contract essentials and strategies. Unit 2: Binding Contracts (0.5 - 1 hour) Identify the instances in which consideration is not valid. Identify when a contract is enforceable. Select the options  more...

Essentials of Business Law Cyberlaw ... to review basic legal issues in cyberspace. Jessica will ask you a series of questions designed to reinforce your understanding of the subject and prepare you to deal with the issues as they relate to your new position. Unit 2: Conducting Business in Cyberspace (0.5 - 1 hour) Choose established cyberspace regulations. List the disadvantages of  more...

Organizational Learning Transferring Knowledge within an Org ...ou must be aware of before you begin the process. He will ask you a series of questions about what types of knowledge management tools are available and in what circumstances they are best suited to be used. He will also ask you to identify the possible challenges that come with using knowledge management tools and the ways to overcome those challenges. Unit 2: Encouraging Knowledge Transfer  more...

Motivation Empowering to Increase Motivation ...ith the role empowerment plays in the workplace. She will ask you a series of questions about the characteristics you should look for in organizations that value empowerment and the benefits those organizations and their employees' experience because of empowerment. Unit 2: Success Strategies for Empowerment (0.5 - 1 hour) Identify organizational barriers to  more...

Executive Level Leadership Becoming an Executive Leader ...e interviewed for the position at a later date. John will ask you a number of questions about the roles of executive leaders, how executive level authority can influence the organization and individual employees, as well as the political factors that can influence leadership. Unit 2: Executive Leadership Vision and Values (0.5 - 1 hour) Identify types of business  more...

Negotiating Advanced Negotiation Tactics ...ntrol in a negotiation and specific questions that can be asked to help control a negotiation. This program gives an overview of various negotiation tactics as well as responses for each tactic. In addition, this program includes examples of unethical negotiation tactics and what to do when faced with a party that uses unethical tactics. Learn To Identify steps  more...

Project Leadership Overcoming Obstacles ...further prepare you for leading project teams, Bruce will ask you a series of questions regarding how to communicate effectively with project teams and the components of sending and receiving a message. Unit 2: Conducting Meetings and Managing Decisions (0.5 - 1 hour) Sequence the steps for conducting a successful team meeting. Identify the  more...

Advanced Project Management - Building Productive Stakeholder Relationships Advanced Project Management: Building Productive Stakeholder Relationships teaches learners how to classify stakeholders as primary, strategic, and operational sponsors and how to determine stakeholders' needs and expectations. It covers how to create a formal communication plan, how to resolve conflict with stakeholders, and what steps are commonly used to control change. Finally, it teaches  more...