Online Asked eLearning Training

Understanding Budgeting and Finance: Understanding Balance Sheets ...asked about companies: What's a healthy business? What's the right balance of debt in company funding? How should a company's funds be employed? Most of us have no idea of the financial realities that underpin our companies. That's where this course will help! It introduces some basic financial principles. You'll understand your own role in your company's financial well-being and be able to  more...

Working in Teams Learn how to be a successful team member The secret of successful teams lies with the team members. This course aims to make YOU a better team member by looking at: How teams work What makes a successful team Why teams struggle Ways to improve a team's performance Throughout the course there will be times where you are asked to STOP TO THINK about your own work situations and there are  more...

Inside Sales Skills Simulation ...rate wellness offering. In this simulation, your boss has asked you to contact a potential new customer. This new lead, a network television station known as TV-22, is a perfect candidate for Muscle-Bound's corporate wellness program, and your job is to convince them of such by utilizing the inside sales approach. This simulation is based on the SkillSoft Series, "Inside Sales Skills" and has  more...

Identifying Your Customer s Expectations Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate  more...

Essentials of External Consulting ...uired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role. What do external consultants really do? Although they may work in a variety of disciplines, clearly the role means being an advocate or representative of your organization. For such a role, you'll need excellent client-facing skills. These include communication and listening,  more...

Essentials of Internal Consulting ... something of an area specialist. Perhaps you've now been asked to deploy your knowledge in an internal consulting role. Or maybe you've always been attracted to this role and you would now like to find out more? What will it mean for you? What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you? This course addresses these questions.  more...

Strategies for Facilitating Critical Thinking ...ulas. Today, people at all levels of the organization are asked to think in new ways about themselves, their work, and their organizations. In this course, managers can learn a variety of strategies to encourage the development of critical thinking skills within their organizations, for both individuals and teams, and to ensure that critical thinking is deployed effectively. supervisors,  more...

Enhancing Your Listening Skills ...ft a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your co-workers, solve problems, and be successful in your work. However, most people  more...

Improving Your Cross-cultural Communications ...asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation? Thankfully, there are things you can do to improve your cross-cultural communications and ensure  more...

Effective Mentoring ...asked you to help induct a new employee. Maybe a junior colleague has approached you for guidance. Or perhaps you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to how you can best assist your protege. "Effective  more...

About 360-Degree Performance Feedback Are you ready for a change in the way your company evaluates and develops its management staff? Perhaps you are dissatisfied with the effectiveness of your current efforts to help your managers work to their potential? The 360-degree performance feedback process may be the solution to your needs. Although the use of 360-degree feedback is relatively new (approximately ten years old), public,  more...

Elements of a 360-degree Performance Review Are you familiar with the elements of the 360-degree performance review process? Are your participants familiar with them? Implementing a 360-degree performance review within your organization is a large undertaking; however, with proper preparation of your participants, the resulting feedback is far more likely to be accurate and useful. Failure to consider the crucial elements of the review  more...

Delivering 360-Degree Performance Feedback Are you familiar with how to give 360-degree performance feedback? Do you know how to make 360-degree feedback meaningful? The effective delivery of 360-degree performance feedback can make or break your performance review program. You can ensure that performance feedback is effective when you, or your company, use good interviewing techniques, conduct an effective performance interview, and  more...

360-Degree Performance Appraisal Simulation In this simulation, you will assume the role of Northeast Regional Director of Sales for IpSwitch Components, a seller and service provider of computer networking hardware. Recently, the company decided to experiment with a 360-degree performance feedback system, hoping to replace the traditional manager-level review process. This simulation is based on the SkillSoft series 360-Degree Performance  more...

Coaching Personalities and Teams Simulation ...Marketing Director and Team Lead at Dulce Confections has asked you to assume the role of project manager and coach for this initiative. Within your team there is great support and enthusiasm for the repackaging effort, as well as opposition to the idea of changing any trait of a product that's been a huge success for many years. There's also interpersonal strife due to the different  more...

Managing and Rewarding Top Performers Does your company have a policy in place for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and ultimately retain top performers through a  more...

Six Sigma and the Voice of the Customer ...hase goods at their own risk, because unless specifically asked, the seller is generally under no obligation to disclose defects. Caveat emptor once struck fear in the hearts of many wary consumers. Fortunately, the tide has turned. Increased market competition, modern consumer protection laws, and expanded customer awareness have helped negate the influence of this business maxim. Today,  more...

Quality Management Business Process Improvement Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance.  more...

Developing and Deploying Strategic Plans Successful organizations are founded on effectively developing and deploying strategic plans. Organizations must identify their primary goals and objectives based on their mission and vision statements. Other success factors include understanding market forces, internal strengths and weaknesses, stakeholders, relevant technology, and legal and regulatory factors. With these considerations, an  more...

Equal Employment Opportunity EEO ...ew. Did you pay attention to the types of questions being asked? If not, you may have offered or requested information prohibited under anti-discrimination laws. It is essential to know the types of questions that can, and cannot, be asked in order to avoid charges of unfair discrimination. In this course, you will learn the Equal Employment Opportunity laws that prohibit unfair discrimination  more...

OS 390 MVS ESA Fundamentals of VSAM Part II This course explains how VSAM adds and deletes records to and from a KSDS. It describes how VSAM manages the space within the data components of the KSDS when it performs additions or deletions. Also covered is the organization and function of an alternate index, how and when an alternate index can be used, and how an alternate index relates to an existing ESDS or KSDS. It describes the role that  more...

Job Hazard Analysis This one-hour course is intended to provide information that will help improve the quality of work environments, improve absenteeism, help maintain a healthier workforce, reduce injury and illness rates, and make workers feel good about their work. This course was specifically designed for supervisors and managers to help enhance existing techniques in Job Hazard Analysis. The content in this  more...

Negotiating: Advanced Negotiation Tactics Negotiating: Advanced Negotiation Tactics offers students a process for gaining control in a negotiation and specific questions that can be asked to help control a negotiation. This program gives an overview of various negotiation tactics as well as responses for each tactic. In addition this program includes examples of unethical negotiation tactics and what to do when faced with a party that  more...