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From Meirc Training and Consulting
Creative Problem-Solving and Decision-Making
Build and expand their decision-making, critical thinking and creative problem solving skills. Apply logical and creative approaches to solving problems and making decisions. Use traditional and creative tools for identifying causes and generating solutions. Utilize creativity and lateral thinking as business tools. Analyze and solve actual problems facing them at work. Gain
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Creative Problem-Solving and Decision-Making
Build and expand their decision-making, critical thinking and creative problem solving skills. Apply logical and creative approaches to solving problems and making decisions. Use traditional and creative tools for identifying causes and generating solutions. Utilize creativity and lateral thinking as business tools. Analyze and solve actual problems facing them at work. Gain
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From PetroEDGE
4th Run in Malaysia! Leading and Managing Generation X & Y Engineers Technical Professionals
...asking themselves "whata ™s wrong with young engineers today?" Management has seen the emergence of two generations who have quite different views on work, and senior managers are struggling to come to terms with the change. As a manager what do you need to know to engage and motivate with the new generation workforce?
Whether you are a senior line manager or in human resources, this
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4th Run in Malaysia! Leading and Managing Generation X & Y Engineers Technical Professionals
...asking themselves "whata ™s wrong with young engineers today?" Management has seen the emergence of two generations who have quite different views on work, and senior managers are struggling to come to terms with the change. As a manager what do you need to know to engage and motivate with the new generation workforce?
Whether you are a senior line manager or in human resources, this
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From Calyptus Consulting Group
Train-the-Trainer
This 2-day program covers trainer techniques and requirements; provides detailed notes to potential instructors on how to manage a training program; describes the management techniques for instructors to keep programs running smoothly. Topics covered include qualifications and skills for trainers; the 25 common mistakes in training; role of the trainer; teaching adults; preparing for the program;
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Train-the-Trainer
This 2-day program covers trainer techniques and requirements; provides detailed notes to potential instructors on how to manage a training program; describes the management techniques for instructors to keep programs running smoothly. Topics covered include qualifications and skills for trainers; the 25 common mistakes in training; role of the trainer; teaching adults; preparing for the program;
more...
From Lorman Education Services
Social Security Basics and Advanced Planning Strategies
Benefits strong Help your clients get the most out of their Social Security benefits! /strong
Social Security has been the American workers' greatest investment but with the predictions of collapse and potential for changes, Social Security planning has never been more complicated. Learn about eligibility requirements, the exact procedure for the determination of benefits and a discussion of
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Social Security Basics and Advanced Planning Strategies
Benefits strong Help your clients get the most out of their Social Security benefits! /strong
Social Security has been the American workers' greatest investment but with the predictions of collapse and potential for changes, Social Security planning has never been more complicated. Learn about eligibility requirements, the exact procedure for the determination of benefits and a discussion of
more...
Document Retention and Destruction
...Discovery - in today's changing legal environment, you're asking for trouble if you don't have an effective record retention and destruction policy in place. And even if you do, standards are changing - have your policies changed with them?
Attend this seminar and learn what records to store and when, why and how to destroy them, and how to comply with pertinent statutory and regulatory
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...Discovery - in today's changing legal environment, you're asking for trouble if you don't have an effective record retention and destruction policy in place. And even if you do, standards are changing - have your policies changed with them?
Attend this seminar and learn what records to store and when, why and how to destroy them, and how to comply with pertinent statutory and regulatory
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Minimizing and Managing Risks and Disputes in Construction
...asking for construction claims and litigation - without even realizing it? /strong
From preconstruction issues to project closeout, managing the construction process is complex. To maintain control and minimize the risks inherent in the construction process, you must stay current on construction issues and trends.
Whether you are new to the profession or very experienced, this seminar will
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...asking for construction claims and litigation - without even realizing it? /strong
From preconstruction issues to project closeout, managing the construction process is complex. To maintain control and minimize the risks inherent in the construction process, you must stay current on construction issues and trends.
Whether you are new to the profession or very experienced, this seminar will
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From Jef Menguin Workshops and Seminars
Time Management
The time in any given day is one of the few things that is given to us equally. Yet it feels totally different when we are using time in a way we choose for ourselves than it feels when our time seems to loom out of our control. We must ask the larger question of what is valuable in our lives, integrating personal and professional goals. Without a strong desire to live out certain values, time
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Time Management
The time in any given day is one of the few things that is given to us equally. Yet it feels totally different when we are using time in a way we choose for ourselves than it feels when our time seems to loom out of our control. We must ask the larger question of what is valuable in our lives, integrating personal and professional goals. Without a strong desire to live out certain values, time
more...
From Lorman Education Services
Document Retention and Destruction
...discovery - in today's changing legal environment, you're asking for trouble if you don't have an effective records and information management program in place. And even if you do, standards are changing - have your policies and procedures changed with them? Attend this seminar and learn what records to store and when, why and how to destroy them, and how to comply with pertinent statutory and
more...
Document Retention and Destruction
...discovery - in today's changing legal environment, you're asking for trouble if you don't have an effective records and information management program in place. And even if you do, standards are changing - have your policies and procedures changed with them? Attend this seminar and learn what records to store and when, why and how to destroy them, and how to comply with pertinent statutory and
more...
Effective Management Strategies for Supervisors: What You Don't Know Can Hurt You
...asking for an employment lawsuit - without even realizing it?
The key to effective management strategies is to take a proactive approach - avoid employment disputes before they arise. Attend this seminar and you'll learn about the importance of having an employment agreement in place with employees, as well as the keys to retaining valuable employees. You'll also gain insight on how to avoid
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...asking for an employment lawsuit - without even realizing it?
The key to effective management strategies is to take a proactive approach - avoid employment disputes before they arise. Attend this seminar and you'll learn about the importance of having an employment agreement in place with employees, as well as the keys to retaining valuable employees. You'll also gain insight on how to avoid
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Training for Supervisors: How to Limit Liability for Employment Issues
...asking for an employment lawsuit - without even realizing it?
Supervisors increasingly are expected to have not only operational expertise, but also the ability to manage and respond to personnel issues such as employee requests for leave or accommodation, poor employee performance and absenteeism. Although supervisors typically have received training in their operational areas, they may not
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...asking for an employment lawsuit - without even realizing it?
Supervisors increasingly are expected to have not only operational expertise, but also the ability to manage and respond to personnel issues such as employee requests for leave or accommodation, poor employee performance and absenteeism. Although supervisors typically have received training in their operational areas, they may not
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From Contacts Plus
Selling Smarter Cross Up Selling Techniques
Selling Smarter, Cross & Up Selling Techniques
Target Audience: All Staff in customer service & sales environment.
Program Duration: 2 days
Program Overview:
Ita ™s no secret that selling has changed in recent years. We are all working harder, with more responsibilities. High pressure selling is no longer effective. Customers want involvement. They want to be recognized and
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Communication Strategies
...o improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. This workshop can also help participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people. Participants also learn more about the elements of our communication with others
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Facilitation Skills
...tings, if we want them to be effective. With its focus on asking rather than telling, and listening to build consensus, facilitation is the new leadership ideal, the core competency everybody needs. Managers and supervisors are often asked to facilitate rather than instruct or manage their meetings and training sessions.
This workshop has been created to make core facilitation skills better
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Survival Skills for the New Trainer
Survival Skills for the New Trainer
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
Few people choose training and development while they are still in school, and yet there are talented and knowledgeable trainers working in every industry. Some individuals become trainers because they are passionate about sharing their knowledge and
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Skills for Administrative Assistant
Skills for Administrative Assistant
Target Audience: All Staff in work environment.
Program Duration: 2 days
Program Overview:
Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we dona ™t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest
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Conducting Effective Performance Reviews
...op skills in observing and giving feedback, listening and asking questions, for improved performance.
Identify an effective interview process and have the opportunity to practice the process in a supportive atmosphere.
Develop strategies for managing employee performance.
Program Contents:
The importance of performance appraisals.
How to avoid stereotyping.
Developing standards and
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From The Training Clinic
FACILITATION SKILLS
Practice effective facilitation and group process skills. Identify the five stages of team development. Use listening skills, paraphrasing, asking basic and follow-up questions, how to form groups and achieve the learning objective efficiently. Applications for this workshop are in TQM facilitation and problem solving sessions for new and continuing teams.
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Practice effective facilitation and group process skills. Identify the five stages of team development. Use listening skills, paraphrasing, asking basic and follow-up questions, how to form groups and achieve the learning objective efficiently. Applications for this workshop are in TQM facilitation and problem solving sessions for new and continuing teams.
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From Spectrum Training Services
Not Today Thank You! Essential Sales Skills
...y Two
Telling or Selling?
SPIN a systematic approach to asking four types of questions; Situation, Problem, Implication, Need Payoff. Developing questioning techniques to Identify implicit and explicit needs and assessing the value of your solution
First Seek to Understand
People like people who are like themselves; building rapport with people you don t have natural rapport with,
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...y Two
Telling or Selling?
SPIN a systematic approach to asking four types of questions; Situation, Problem, Implication, Need Payoff. Developing questioning techniques to Identify implicit and explicit needs and assessing the value of your solution
First Seek to Understand
People like people who are like themselves; building rapport with people you don t have natural rapport with,
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From Kawas Consulting SAL
Retail Selling Techniques
...s, including level of their satisfaction
Is not afraid asking and push the client to take a decision that suits the client s need.
What makes the sales?
Sales = Traffic x closing ratio x average transaction value
Control on traffic is not possible for the sales person, this is controlled by many variables: advertising, promotion, company reputation (the sales person has some
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...s, including level of their satisfaction
Is not afraid asking and push the client to take a decision that suits the client s need.
What makes the sales?
Sales = Traffic x closing ratio x average transaction value
Control on traffic is not possible for the sales person, this is controlled by many variables: advertising, promotion, company reputation (the sales person has some
more...
From Last Minute Training
Asking for the Order
...uss the reasons why many people struggle when it comes to asking their customers for the business and closing the sale. This session will educate you on the psychology and benefit of trial closes and how to use them in a sales presentation to help your prospects make a favourable decision.Anyone who is new to professional selling and looking for the tools, techniques and advantages that will
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ACCISS Sales Development
ACCISS ™ focuses on enhancing seven key talents and abilities in twelve different sales development categories including profitable client strategies, getting referrals, asking for action, and handling objections.
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Weekend Fast Track Intensive March - Level 1 - Winter
Our Weekend Fast Track Intensive Mandarin course is for those who are committed to speaking Mandarin at an accelerated pace. The program consists of 40 hours of class over 5 consecutive weekends. Graduates are given a solid foundation in tones & pinyin, and will be proficient at greetings, socializing, asking questions, using numbers and practicalities of interacting in daily life.
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Communicating Effectively for Optimum Outcomes
Upon completion, you will: Identify common communication problems that may be holding them back, develop skills in listening actively & empathetically, Identify what their non-verbal messages are telling others, Develop skills in asking questions & more
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Weekend Fast Track Intensive Mandarin Level 1
The program consists of 40 hours of class over 5 consecutive weekends. Graduates are given a solid foundation in tones & pinyin, & will be proficient at greetings, socializing, asking questions, using numbers & practicalities of interacting in daily life
more...
Communication Strategies
This workshop will teach how to: Identify common communication problems that may be holding you back; Develop skills in asking questions; Identify what their non-verbal messages are telling others; Develop skills in listening actively & empathetically.
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Communication Strategies Communicate with Power
Designed to help you improve your interactions with other people in your workplace or at home. It gives learners the opportunity to improve the critical communication skills of listening, asking questions & being aware of nonverbal messages.
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From Treeline Training, Inc.
Interviewing and Hiring
Hiring quality employees is one of the most critical tasks in any organization. The basis of effective interviewing is asking the right questions. In this program you will learn the art of interviewing systematically so that you are getting the information that is most critical for job performance. Identify competencies associated with the job, conduct interviews and practice evaluating and
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From People and Processes, Inc
Maintenance Planning and Scheduling
...ive improvement in craft resources and efficiency. Not by asking people to work harder, but smarter; by eliminating the losses associated with chasing parts, looking for information to do the work, or waiting on the equipment to become available as examples. Attendees will learn the responsibilities of the role, as well as those of the supporting roles for Maintenance Planning and Scheduling
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From TrainersDirect
Resolving Conflict - Strategies for Improving Communication and Building Relationships
...tions of data. We can optimize the impact of this team by asking this team member to accept they do not agree with the team on this issue, but fully support the decision of the team while registering their own position. And actively support, not just "live with".
tools: Productive dialogue requires the presentation of different points of view and substantiation with data when possible.
more...
...tions of data. We can optimize the impact of this team by asking this team member to accept they do not agree with the team on this issue, but fully support the decision of the team while registering their own position. And actively support, not just "live with".
tools: Productive dialogue requires the presentation of different points of view and substantiation with data when possible.
more...
From Morris Interactive
IMPACT Sales Workshop
...can apply immediately
You will become more comfortable asking for the sale, listening, questioning and overcoming your fears
No matter the industry, you will learn how to make the best use of your time to increase your sales and improve your company's performance.
CALL US TODAY AT 1-866-955-3006 TO RESERVE YOUR SPOT, OR VISIT US AT www. morrisinteractive. ca
http://twitter. com/
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From Pearlcatchers Ltd
Crucial Conversation - personal effectivenss and communication skills
... This might be dealing with an under-performing employee, asking for a pay rise or resolving conflict with a colleague.
All too often, we fail to achieve our objectives in these conversations, not because we use the wrong words to express our desires, but because we unconsciously send negative signals to other people. In other words it s not what you say, but the way that you say it.
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... This might be dealing with an under-performing employee, asking for a pay rise or resolving conflict with a colleague.
All too often, we fail to achieve our objectives in these conversations, not because we use the wrong words to express our desires, but because we unconsciously send negative signals to other people. In other words it s not what you say, but the way that you say it.
more...
From Expanding Thought
Manager as Coach
...the following topics:
motivation, listening preferences, asking questions, delegation, behavioral characteristics, body and verbal language, and crucial conversations.
The workshop is interactive, experiential and case-study-based. The small-group coaching will follow the workshop and reinforce the learning.
By the end of the program participants will be able to:
-understand that
more...
...the following topics:
motivation, listening preferences, asking questions, delegation, behavioral characteristics, body and verbal language, and crucial conversations.
The workshop is interactive, experiential and case-study-based. The small-group coaching will follow the workshop and reinforce the learning.
By the end of the program participants will be able to:
-understand that
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From Young Screen Actors Academy
THE INTENSIVE
...ne?
Everyone from Socrates to Anthony Robbins knows that asking better questions leads to better answers and therefore better results.
For example you can ask: WHY AM I NOT A MORE SUCCESSFUL ACTOR? This question allows you to see yourself as an unsuccessful actor and brings about all the reasons for your failure. People ask these kinds of questions all the time: STUPID LIMITING QUESTIONS.
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From RSA Reliability and Maintenance Consultancy Firm
Reliability-Centred Maintenance
... asset in its present operating context. It entails us by asking 7 questions about the asset that is being maintained. The maintenance requirements of an asset will depend on these 7 basic questions :
What are the functions & associated performance standards of the asset in
its present operating context ?
In what ways does it fail to fulfill its functions ?
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From Ace Learning Centre
GET ITABC RED SEAL JOURNEYMAN TICKET IN 7 WEEKS-ACE LEARNING CENTRE
...ia a and we will help you with the process. It is worth asking about this
special grant. This grant is only for those that are taking the IP course.
Ace Students score high on ITA
IP Red Seal Exam a congratulations to Derrick a from our IP Course. He scored an Amazing 91% on the IP exam. This is a very high score a even for ITA standards.
It pays to attend ACE LEARNING
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From Epoch Australia
Cold Calling Skills
WHY COLD CALLING IS A VITAL SKILL TO YOUR BUSINESS
Cold calling is without doubt a universally despised aspect of sales and is yet THE MOST IMPORTANT part of salespersona ™s repertoire. Fortunately, there is a science to becoming a specialist at it.
Our process minimises any misunderstanding about cold calling and demonstrates the power you actually have if you communicate in a precise
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From Accelerated Sales Training, Inc.
The Secrets of Cold Calling Success System Sales Training and Telesales Training
...no results?
Are they speaking too technically and not asking the right questions or lacking listening skills resulting in lost sales or no sales at all?
The big problem today in cold calling on large corporations and selling technology solutions, is that it is so hard to get a response. The salespeople are so afraid of cold calling rejection and overall the cold call effectiveness is
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...no results?
Are they speaking too technically and not asking the right questions or lacking listening skills resulting in lost sales or no sales at all?
The big problem today in cold calling on large corporations and selling technology solutions, is that it is so hard to get a response. The salespeople are so afraid of cold calling rejection and overall the cold call effectiveness is
more...
From The Sales Board, Inc.
Sales Training: The Questions Series
Questions Series
It's not what you say that wins the sale, it's what you ask. This program teaches you how and when to ask the best questions during a sales call. You will learn how to position your company as the best solution to your customer's needs.
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Questions Series
It's not what you say that wins the sale, it's what you ask. This program teaches you how and when to ask the best questions during a sales call. You will learn how to position your company as the best solution to your customer's needs.
more...
From Donington Training
Assertiveness
A course of 10 weekly classes which, as well as teaching assertive techniques, help participants to actually become more self confident and assertive.
Topics include assertive and unassertive behaviours, building up an assertive statement, confidence, body language, making choices, assertive rights, dealing with criticism and handling emotions.
Situations the course covers include dealing
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A course of 10 weekly classes which, as well as teaching assertive techniques, help participants to actually become more self confident and assertive.
Topics include assertive and unassertive behaviours, building up an assertive statement, confidence, body language, making choices, assertive rights, dealing with criticism and handling emotions.
Situations the course covers include dealing
more...
From Human Xpression - Fast Track NLP & Hypnosis Training
Secrets of Success
...iting beliefs to more empowering ones
Develop the art of asking key questions
Learn to learn any new skills with modelling
Continually improve your performance
Create new options
Develop awareness of the main building blocks of thought and experience
Use body language to establish and maintain good working relationships
Read the minimal cues that let you know how others are thinking
The
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...iting beliefs to more empowering ones
Develop the art of asking key questions
Learn to learn any new skills with modelling
Continually improve your performance
Create new options
Develop awareness of the main building blocks of thought and experience
Use body language to establish and maintain good working relationships
Read the minimal cues that let you know how others are thinking
The
more...
From New Skilz Corporate Training (Shanghai)
Casual Conversational English Training
...ent Focus
- Using full sentences and giving details
- Asking follow up questions and showing interest
- Speaking loudly and in a varied tone of voice
- Discussion abilities and expressing opinions
- Debating issues and varying degrees of agreement
- Listening skills development
- Techniques for developing a conversation.
- Responding and commenting in a personal way.
- Buying time
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English Language Training
...u learn?
- Using full sentences and giving details
- Asking follow up questions and showing interest
- Speaking loudly and in a varied tone of voice
- Discussion abilities and expressing opinions
- Debating issues and varying degrees of agreement
- Listening skills development
- Techniques for developing a conversation.
- Responding and commenting in a personal way.
- Buying time to
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Professional Email Skills Training
Professional Email Skill Training
24 hours | Business English Skill Training
Why attend this training course?
Professional business emails help set your corporate image with clients, improve customer service and make internal communication more effective.
Who Should Attend?
Company staff that use email to conduct business in English. Customer service staff, sales executives,
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From Service Strategies
Problem Solving and Troubleshooting Workshop
Effective technical problem resolution includes using excellent communication skills with customers at different knowledge levels while simultaneously making judgments about the information provided and asking key questions to gather the appropriate information. This can present a significant challenge to support professionals - especially in today's market where customer satisfaction is derived
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From Next Levels Consulting
Basic Communication Skills
...oblems that may be holding them back.
-Develop skills in asking questions.
-Identify what their non-verbal messages are telling others.
-Develop skills in listening actively and empathetically.
-Enhance their ability to handle difficult situations.
-Deal with situations assertively
N. B. Content can be modified (Customized) as per customers requirements & business objectives
Course
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Supervising Basics Managing People Made Easy
...he position.
-Further develop their skills in listening, asking questions, resolving conflict, and giving feedback to employees.
-Use a technique for giving employees clear instructions.
-Employ strategies to deal with personnel challenges such as hostility, complaints, and laziness.
-Understand the importance of developing good relationships with employees and peers.
N. B. Content can
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Basic Sales Training Selling Fundamentals
...e proactive in handling objections and more successful at asking for the business.
-Use different types of selling for different situations.
-Identify ways to find new clients and network effectively.
N. B. Content can be modified (Customized) as per customers requirements & business objectives
Course Outlines
-Working Hard for Good Fortune: Essential Selling Skills
-Picking a Card:
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From Brad Worthley International
How to Coach Your Employees Peers or Supervisor
...ion that can get employees to do the things you have been asking them to do and help them gain respect for you in the process. Coaching is about self discovery and allowing employees to come up with their own answers to questions and solutions to problems. A great leader does not have all the answers, instead, they have great questions and that is what coaching is all about. Coaching can
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From XTrack Egypt
Effective Communication
This course will enable participants to adapt their communication stragteg to different situations with more focus on communication
methods& styles.
Program Contents:
*Communication Model.*Guide to asking questions.
*Guide to listening.*Social communication styles.
*Communicating to different styles.*psychology applied the communication.
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Competency Based Selling
This program will introduce to participants the key competencies each and every sales person need to master in order to be able to generate sales and achieve progress in his career through a 2 days full of activity, practice, games, workshops, and a lot of fun and enthusiasm. The program starts by an introduction to general then specific business understanding and tackles each area of the selling
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From Learningminds!
Break Through Your Communication Barriers
Upbringing, education, and talent aside-all good leaders share the same quality: superior communication skills. Through observation, trial and error, or schooling from mentors, theya ™ve mastered the art of "connecting" with people in ways that almost always yield positive results...
* They realize that diplomacy works far better than brute force.
* They know how to help people "get it"
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From WIN Sales and Marketing Programs
The Certified Sales Professional CSP - Get Certified
...e only for online trainings and webinars.
Kindly call us asking for classrooms workshops prices and Sales development Solutions
Europe
Waylus Management Ltd
Nicosia, Cyprus
+35799722141
Middle East
BIS Sarl
Beirut, Lebanon
+961 1 500201
Africa
Big Leap Solutions Ltd.
Lagos, Nigeria.
+2348099789045
Cancellation Policy
Cancellation of enrollment must be received in
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From Fulcrum Point
How to Manage Up
This course will go over how to communicate with your management, upper management and your peers. Tips on how to match behaviors and personalities, understanding values, listening and asking questions will be covered
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From IBB International
IBB Internationals 2nd Annual India National Summit- Internet Marketing
...mization (SEO), SEM & Online Advertising.
So are you asking yourself?
How can I be on the Frontier of these Trends & how can I tap into these Growing Fields?
We are proud to present our chairman of the conference: Mahesh Murthy-
Founder & CEO of Pinstorm
And of our other speakers of the summit, who will update you with all the NEED TO KNOWS & answers those and other
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...mization (SEO), SEM & Online Advertising.
So are you asking yourself?
How can I be on the Frontier of these Trends & how can I tap into these Growing Fields?
We are proud to present our chairman of the conference: Mahesh Murthy-
Founder & CEO of Pinstorm
And of our other speakers of the summit, who will update you with all the NEED TO KNOWS & answers those and other
more...
From Mark & Company
Executive Spanish Experience
Designed for business people who need to gain fluency when speaking Spanish in a working environment.
It is an intensive, high quality Spanish course for business people + daily outdoor activities (horse riding, trecking, swimming, tai-chi etc.) + Spa and Wellness center (thermal circuit, massage etc.)
It includes full lodging. Students will stay in a beautiful 4-star hotel with wonderful
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From S&N Hayakawa Enterprises Pvt Ltd
Spoken Japanese
The focus of Spoken Japanese course is to train the participants in equipping them with conversation skills so that they are able to participate in basic conversation with the Japanese, like introducing themselves, asking basic questions at social level.
The two levels of Spoken Japanese course are.
1. Basic 50 hrs.
2. Advance 30 hrs
The faculty will be professional Native Japanese.
more...
The focus of Spoken Japanese course is to train the participants in equipping them with conversation skills so that they are able to participate in basic conversation with the Japanese, like introducing themselves, asking basic questions at social level.
The two levels of Spoken Japanese course are.
1. Basic 50 hrs.
2. Advance 30 hrs
The faculty will be professional Native Japanese.
more...
From Effective Outsource Networks
Essential Skills for Managers 18 19 Sep 2012
A manager's job is varied and complex. To complete their daily duties and responsibilities, they will need technical, people and conceptual skills. A lot of people are well-equipped with the technical skills but lack of the people aspects.
In this highly interactive 2-day training, the participants will learn how to communicate, motivate and lead his team. Managers with good people skills
more...
Essential Skills for Managers 24 25 May 2012
A manager's job is varied and complex. To complete their daily duties and responsibilities, they will need technical, people and conceptual skills. A lot of people are well-equipped with the technical skills but lack of the people aspects.
In this highly interactive 2-day training, the participants will learn how to communicate, motivate and lead his team. Managers with good people skills
more...
From McDonald-Green
Customer Service Excellence
a Self Assessment
a Understand why 68 % of customers leave their suppliers and how to reverse the trend
a The secrets to listening well
a 5 types of questions to gather information
a 6 key factors to remember when dealing with upset customers
a The 5 Point Approach for dealing with customer complaints
a Role-play exercises for rectifying customer disagreements
a Live in the
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a Self Assessment
a Understand why 68 % of customers leave their suppliers and how to reverse the trend
a The secrets to listening well
a 5 types of questions to gather information
a 6 key factors to remember when dealing with upset customers
a The 5 Point Approach for dealing with customer complaints
a Role-play exercises for rectifying customer disagreements
a Live in the
more...
From BizTech
The Secrets of Debt Collection Success
...w:
a Give me my money!a Few people like to do it, but asking for money forms an integral part of the job for those entrusted with their companya ™s debt collection. As with everything in life, there are both effective and ineffective means of approaching this. But the importance of debt collection goes unquestioned - the very viability of a company depends on it. So if you would like
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From Consetoga-Rovers & Associates
Safeland
...k facility.
a To explain to each student the value of asking questions when they do not understand a certain aspect of their job.
a To ensure that each employee that has completed this program has an identification card indicating that they have completed the course.
Target Audience
Designed for any employee that is new to the Oil, Gas and Petrochem industry that will
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From Wintrac Inc.
Interviewing and Hiring
... any organization. The basis of effective interviewing is asking the right questions. Leta ™s face it. If you ask candidates hypothetical questions you will get hypothetical answers. In this program you will learn the art of interviewing systematically so that you are getting the information that is most critical for job performance. Identify competencies associated with the job, conduct
more...
From Top Achievers Sales Training
Presentation Skills
To get confidence around doing a great presentation that will get you the business that you want. Anyone can attend. The 10 points that will allow you to do a slam dunk presenation.
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To get confidence around doing a great presentation that will get you the business that you want. Anyone can attend. The 10 points that will allow you to do a slam dunk presenation.
more...
From The Koenig Group
Cross Cultural Communication Skills
...r Improved Understanding
Tools for active listening
a Asking clarifying questions
a Confirming the message
a Demonstrating respect, empathy and sensitivity
a Listening for the entire message
Interpreting nonverbal cues
a Intonation
a Rate of speech
a Volume
a Gestures
a Facial expressions
a Posture
a Use of space
a Dress
a Eye contact
Achieving Genuine
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...r Improved Understanding
Tools for active listening
a Asking clarifying questions
a Confirming the message
a Demonstrating respect, empathy and sensitivity
a Listening for the entire message
Interpreting nonverbal cues
a Intonation
a Rate of speech
a Volume
a Gestures
a Facial expressions
a Posture
a Use of space
a Dress
a Eye contact
Achieving Genuine
more...
From International House Dubai
Business English
... Buying and selling
Online and telephone bookings
Asking for and giving directions
Answering the phone and text messages
Duration of Course
36 hours duration over a period of six weeks
Elementary - This is a course for adult learners who need English for work, travel and everyday situations. It focuses on the key language skills to help working adults become operational in
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From UK Trainstation
Essential sales skills
2 day course.
This course is suitable for delegates with little or no sales experience.
As a delegate on this two day course you will be given all the essential skills that you need to have a successful career in sales.
Course will include;
a Preparation a what needs to be done before contacting the client, including generating the right leads and being the expert in your market.
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From Wintrac Inc.
EC Council Ethical Hacking and Countermeasures 50 (CEH)
...asking, why choose this course, when there are several out there. The truth is that there cannot be any single course that can address all the issues in a detailed manner. Moreover, the rate at which exploits/ tools/ methods are being discovered by the security community makes it difficult for anybody to cover all of this information in one course. However, this doesna ™t mean that the
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Ethical Hacking and Countermeasures 50 (CEH)
...asking, why choose this course, when there are several out there. The truth is that there cannot be any single course that can address all the issues in a detailed manner. Moreover, the rate at which exploits/ tools/ methods are being discovered by the security community makes it difficult for anybody to cover all of this information in one course. However, this doesna ™t mean that the
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Managing Information Effectively
As a business professional, you are surrounded by information and rely on it to do your job. Some information comes to you because you ask for it; other times it literally seems to come a ata you. Other people may rely on and ask you for information, and there are times when you send it to them without their asking. Being able to manage information effectively is one of the most basic skills
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From Talent Shout Business Consultancy
Basic Customer Service Program
Course Outline
I. Ita s Our Client a The Customer Service Perspectives
II. Communication Skills
a. Active Listening
b. Asking Questions
c. Paraphrasing
d. Telephone Etiquette
i. Handling Incoming Calls
ii. Handling Outgoing Calls
III. Suspending Frame of Reference
IV. Handling Complaints
a. Types of Customer Complaints
b. Factors in Complaint Handling
c. Golden Rules for
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Course Outline
I. Ita s Our Client a The Customer Service Perspectives
II. Communication Skills
a. Active Listening
b. Asking Questions
c. Paraphrasing
d. Telephone Etiquette
i. Handling Incoming Calls
ii. Handling Outgoing Calls
III. Suspending Frame of Reference
IV. Handling Complaints
a. Types of Customer Complaints
b. Factors in Complaint Handling
c. Golden Rules for
more...
From The Lett Group
Boardroom Polish
...age
How to give your card
When to give your card
Asking for someone else's card
Using business cards as calling cards
Telephone Skills
Calling someone you know
Calling someone new
Leaving messages
Making appointments over the phone
Taking messages
Business Receptions And Meals
Receiving lines
Host and Hostess Duties
Eating and drinking
more...
...age
How to give your card
When to give your card
Asking for someone else's card
Using business cards as calling cards
Telephone Skills
Calling someone you know
Calling someone new
Leaving messages
Making appointments over the phone
Taking messages
Business Receptions And Meals
Receiving lines
Host and Hostess Duties
Eating and drinking
more...
From SineWave Consultancy
BECOMING A LIFE COACH
The job of a Life Coach offers the individual a challenging platform to make a significant difference in the lives of other people. It is a form of consultancy but the significant difference is that while a consultancy is a generic form of rendering service to corporate concerns, the Life Coach gives services primarily to individuals.
A life coach works through a creative process that helps the
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The job of a Life Coach offers the individual a challenging platform to make a significant difference in the lives of other people. It is a form of consultancy but the significant difference is that while a consultancy is a generic form of rendering service to corporate concerns, the Life Coach gives services primarily to individuals.
A life coach works through a creative process that helps the
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From ColdCallUniversity.com
Setting C-level Business Appointments The 'X2 Way'
...xury; because your competition is still knocking on doors asking Office managers when their contracts are up. And that leads to long sales cycles and low closing ratios.
Additionally you ll receive
The X2 Evaluator CD course to learn how to Run your numbers not Run after Quota
The X2 Initiator CD course to teach you the fundamentals and principles of the X2 Sales Appointment
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...xury; because your competition is still knocking on doors asking Office managers when their contracts are up. And that leads to long sales cycles and low closing ratios.
Additionally you ll receive
The X2 Evaluator CD course to learn how to Run your numbers not Run after Quota
The X2 Initiator CD course to teach you the fundamentals and principles of the X2 Sales Appointment
more...
From Entelechy, Inc.
Searching for Opportunities
Searching for Opportunities
Overview
Every sales person knows that asking questions is important. But how do you ask questions that get customers to move forward? And move forward with you?
And among the hundreds of opportunities that you COULD pursue, how do you decide which ones offer the greatest chance of success and return on your investment of time, resources, and energy?
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Searching for Opportunities
Overview
Every sales person knows that asking questions is important. But how do you ask questions that get customers to move forward? And move forward with you?
And among the hundreds of opportunities that you COULD pursue, how do you decide which ones offer the greatest chance of success and return on your investment of time, resources, and energy?
more...
From Referral Coach International
Unlimited Referral Boot Camp
...iscover 8 tactics for getting more referrals without even asking.
Learn the VIPS Method for asking that will get you referrals and NEVER hurt your client relationships.
Ensure the highest quality referrals so you don't getted bogged down working with clients who don't fit your practice anymore.
Handle referral objections in a way that actually strengthens your client relationships.
Gain
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...iscover 8 tactics for getting more referrals without even asking.
Learn the VIPS Method for asking that will get you referrals and NEVER hurt your client relationships.
Ensure the highest quality referrals so you don't getted bogged down working with clients who don't fit your practice anymore.
Handle referral objections in a way that actually strengthens your client relationships.
Gain
more...
From The Lett Group
Boardroom Polish
...rd Usage
How to give your card
When to give your card
Asking for someone else's card
Using business cards as calling cards
Telephone Skills
Calling someone you know
Calling someone new
Leaving messages
Making appointments over the phone
Taking messages
Business Receptions And Meals
Receiving lines
Host and Hostess Duties
Eating and drinking
Extending the invitation
more...
...rd Usage
How to give your card
When to give your card
Asking for someone else's card
Using business cards as calling cards
Telephone Skills
Calling someone you know
Calling someone new
Leaving messages
Making appointments over the phone
Taking messages
Business Receptions And Meals
Receiving lines
Host and Hostess Duties
Eating and drinking
Extending the invitation
more...
From Synergy Solutions International
Lead, Motivate, Improve Team Performance
Many people, throughout their working careers, have experienced work relationships in which the style and feedback from a superior was one that was, (or currently is), demotivating, full of criticism, always leaving us feeling resentful. When this occurs, especially consistently, it accomplishes the opposite of what the intent is-to motivate others to peak productivity and performance. The
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Many people, throughout their working careers, have experienced work relationships in which the style and feedback from a superior was one that was, (or currently is), demotivating, full of criticism, always leaving us feeling resentful. When this occurs, especially consistently, it accomplishes the opposite of what the intent is-to motivate others to peak productivity and performance. The
more...
From Zenergy PD Inc.
Opening Minds:Closing Deals
Have you ever wondered?.....
...what makes some people great communicators?
...how highly effective sales professionals think?
...why some people have greater success in achieving their business objectives?
At this workshop you will learn how to:
- Manage your emotional state to achieve maximum personal effectiveness
- Identify your clients decision-making strategies
- Adapt your
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Have you ever wondered?.....
...what makes some people great communicators?
...how highly effective sales professionals think?
...why some people have greater success in achieving their business objectives?
At this workshop you will learn how to:
- Manage your emotional state to achieve maximum personal effectiveness
- Identify your clients decision-making strategies
- Adapt your
more...
online course |
instructor-led class |
learn at home |
group study |
self-directed study |
cd-based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer-based learning |
discount pricing |
online tutorial |
