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Assertive Training Seminars and Classes
From Jef Menguin
Effective Communication Getting Your Message Across instructor led traininggroup study and discussionworkshop / seminarGames, roles plays, and other experiential activities One of the greatest barriers to effective communication is the assumption that message sent = message received. Too often, we presume that the words and ideas we choose for communicating a message hold the same meaning to others as they do to us. In addition, we are often unaware of how our nonverbal communication influences our message. As a result, we are often confused by the reactions we  more...
From H2 Training & Consultancy Ltd
Management and Supervision Skills instructor led traininggroup study and discussionworkshop / seminar A packed and practical 2-day course that provides front-line managers with practical support and guidance to develop the necessary skills and knowledge to achieve results through the effective management and supervision of staff. It will help delegates to break down their responsibilities into easily achievable stages of development, and to approach their role with confidence. It is particularly  more...
Assertive Communication for Women instructor led traininggroup study and discussionworkshop / seminar ...l cover the three main categories of behaviour within the assertiveness model: passive, aggressive and assertive and will give the opportunity to develop skills in dealing confidently and professionally with colleagues, suppliers and customers. The course will use self-analysis tools and practical examples, and will explore how you can become more assertive from a female perspective. It is  more...
Negotiation Skills instructor led traininggroup study and discussionworkshop / seminar ...vide a service for their colleagues, whilst wishing to be assertive about their own needs. "Very interesting and well presented. Consideration of negotiation techniques will be taken into account in future" "All of course was useful especially identifying the stages in negotiation, resolving difficult situations and the practice session at the end." "The best course I ve been on by a long  more...
From The Training AdvantEdge
Getting Boomers, Gen Xers, and Gen Yers to Work Together instructor led trainingon-line e-learning cbt (computer based)study at homeself directedworkshop / seminar There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course examines the history and reality of the generation gap. This course explores whether defining the actual limits of each generation is most important, or whether the merits of people within the context of  more...
Avoid Toxic Communication Becoming a More Skilled Communicator instructor led trainingon-line e-learning cbt (computer based)study at homeself directedworkshop / seminar This two-day workshop is designed to help participants improve his or her communication skills with other people in their workplace or at home. This workshop will also help participants who are struggling to find that middle ground between being too aggressive and too passive and how to counter the manipulative tactics of difficult people.  more...
From silicon beach training
Assertiveness Confidence Building Training instructor led traininggroup study and discussioncourseware ...Assertiveness & Confidence Building training course provides practical guidance for anyone who needs to develop their assertiveness skills for a range of workplace situations. During this Assertiveness training course you will gain the tools and techniques to boost your confidence and build your self-esteem. By the end of this confidence building and assertiveness training course you will  more...
From Last Minute Training
Anger Management Understanding Anger - Yours and Others - cp Learn how to: Recognize how anger affects your body, your mind, & your behavior; Use the 5-step method to break old patterns & replace them with a model for assertive anger; Control their emotions when faced with other peoples anger and more.  more...
Skills for the Administrative Assistant Understand the importance of professional presence on the job; learn how to self-manage to become more effective & efficient; Improve their communications skills, including listening, questioning, & being more assertive; Increase their effectiveness...  more...
Assertive Communication An Essential Individual Competency and Team Skill This workshop will help you to feel comfortable with saying "no", without feeling guilty and to speak up in a confident and effective manner. Learn to distinguish between the three basic positions: passive, assertive and aggressive.  more...
Getting Results through Proper Assertiveness This course will guide you as you move to a proactive, responsible, professional way of interacting with others. You'll learn methods to help you identify an appropriately assertive style and strategies to prepare you use that style.  more...
Customer Service Training in Calgary Critical Elements of Customer Service Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are?  more...
Client Care Representative CCR Certified Training Program 2 Days ...viour types How to respond to an aggressive client: Non-assertive (passive) behaviour Assertive behaviour Act assertively on the job Consequences of conflict Negative attitudes Worry Module 5 - Face to face Listening Techniques Active listening Skills Telephone techniques Voice quality & stereotyped perceptions Module 6 - How to handle Difficult Clients Client support summary  more...
Intensive Customer Service Certification Training This interactive workshop is fun, relaxing, enjoyable, and easily applicable solutions for service excellence that are proven to work in today's toughest customer service arena - the real world. The program addresses topics that include understanding customer expectations, profiling difficult customer situations, dealing with customer objections, a model for effective complaint resolution and how  more...
Understanding and Managing Anger At the conclusion of this workshop, you will be expected to: * Be better able to recognize how anger affects your body, your mind and your behaviour * Be better able to use the five-step method to break old patterns and replace them with a model for assertive anger * Be better able to control your own emotions when faced with other peoples anger * Be better able to  more...
From BodhiH Training Solutions
Time Management ...ticipants will learn skills, which will improve planning, assertiveness, setting priorities, decision-making, desk and paper management, and communication skills. They will have the skills to manage their priorities; manage themselves to get things done on time; be assertive with colleagues and managers and learn how to say a noa ; gain sufficient time to complete their most important tasks;  more...
Negotiation Skills ...ating skills the participants will become more confident, assertive, motivated, effect better working relationships and obtain more win-win deals. Our one day program will be challenging, thought provoking, motivational and above all fun. Candidates will use a variety of learning tools including workshops, games, real life scenarios and open learning. Objectives Following this program the  more...
corporate training in bangalore chennai coimbatore ernakulam mysore hyderabad and other cities across south india ...el Management Key Account Management Work-life balance Assertive Skills Positive Mental Attitude Business Etiquette Communication Skills Time and Stress Management Leadership Training (Front line/ Junior Level Managers) Leadership Training (Middle and Senior Level Managers) Coaching Skills for Managers Finishing School (Campus to Corporate Program) Personality Development Program  more...
Assertive Skills ... Mysore, Hyderabad and other cities across South India Assertive Skills Course Content: a Assertive v/ s Aggressiveness a Assertive a Bill of Rightsa a How Assertive are you? a Assertiveness test a Types of Assertions a Why assertiveness is important? All our corporate training programs are customized to the clientsa requirements. For more information  more...
From TFS Training Consultants Limited
Assertiveness instructor led traininggroup study and discussionworkshop / seminarinteractive exercises ...ourse is suitable for any person looking to act in a more assertive manner. It is also very useful for those looking to effectively deal with others who are aggressive or passive towards them. Time will be given on this course for delegates to develop their own personal strategy. The course will cover: * What is assertiveness * The difference between assertiveness, aggressiveness and  more...
From Treeline Training, Inc.
The Communication Mystery Solved This is an accelerated learning program in which learners will complete a series of activities through which they will learn communication skills, as well as uncover a murder mystery. In this course the instructor plays both the trainer, as well as a cantankerous police chief. The theme transports participants through assertive speaking skills, active listening skills and appropriate conflict  more...
From Asktenali.com
Soft Skills Training instructor led traininggroup study and discussionworkshop / seminar ...ation Language Listening and Understanding Questioning Assertive Communication Listening Skills Barriers to Communication Effective Writing and Presentation Fundamental of Written Communication Session III Body language & Proximics Communication - Clarity, Completeness, Conciseness, Consistency, Correctness. Transactional Analysis Ten Rules for Effective Communication Public Speaking  more...
Developing Soft skills through Activities instructor led trainingcoursewareworkshop / seminartrain the trainer ...ation Language Listening and Understanding Questioning Assertive Communication Listening Skills Barriers to Communication Effective Writing and Presentation Fundamental of Written Communication Session III Body language & Proximics Communication - Clarity, Completeness, Conciseness, Consistency, Correctness. Transactional Analysis Ten Rules for Effective Communication Public Speaking  more...
Workshop on Effective Communication instructor led traininggroup study and discussioncoursewareself directedworkshop / seminartrain the trainer A Transformational Workshop on Communication by S.Swaminathan This highly interactive workshop explores Communication and Behaviors as they relate to successful management practices. Workshop Information The workshop is intended to be provided in an interactive format. A variety of practical examples and case studies will also be used, which will be current and relevant to the workshop and the  more...
A Transformational Workshop on Leadership,Effective Communication, Team Building, Motivation and Time Management by S.Swaminath instructor led traininggroup study and discussioncoursewareself directedworkshop / seminartrain the trainer ...ation Language Listening and Understanding Questioning Assertive Communication Listening Skills Barriers to Communication Effective Writing and Presentation Fundamental of Written Communication Session III Body language & Proximics Communication - Clarity, Completeness, Conciseness, Consistency, Correctness. Transactional Analysis Ten Rules for Effective Communication Public Speaking  more...
Developing effective people skills instructor led traininggroup study and discussioncoursewareworkshop / seminartrain the trainer A Transformational Workshop on Developing People skills by S.Swaminathan Objectives: This highly interactive workshop develops People Skills,Leadership attributes and behaviors as they relate to successful management practices. Participants experience team-building activities, discuss team stages, communicate effectively, resolve conflicts, understand roles and are transformed into motivated  more...
From Greater Dallas LifeSkills & Anger Management Group
Duval County LifeSkills & Anger Management Group instructor led traininggroup study and discussion ...-outs, prayer to stop escalation 4. Address issues with assertiveness and requests 5. Identify triggering situations 6. Establish a strategy and plan of action 7. Learn to forgive 8. Apply new coping approaches to more effectively control unhealthy anger responses. Goals: To reduce levels of anger in provocative situations. To learn effective coping behaviors in order to  more...
Cook County Lifeskills & Anger Management Group instructor led traininggroup study and discussionInteractive Classes ...-outs, prayer to stop escalation 4. Address issues with assertiveness and requests 5. Identify triggering situations 6. Establish a strategy and plan of action 7. Learn to forgive 8. Apply new coping approaches to more effectively control unhealthy anger responses. Goals: To reduce levels of anger in provocative situations. To learn effective coping behaviors in order to  more...
Collin County LifeSkills & Anger Management Group instructor led traininggroup study and discussion ...-outs, prayer to stop escalation 4. Address issues with assertiveness and requests 5. Identify triggering situations 6. Establish a strategy and plan of action 7. Learn to forgive 8. Apply new coping approaches to more effectively control unhealthy anger responses. Goals: To reduce levels of anger in provocative situations. To learn effective coping behaviors in order to  more...
Greater Atlanta LifeSkills & Anger Management Group instructor led trainingon-line e-learning cbt (computer based)group study and discussion ...-outs, prayer to stop escalation 4. Address issues with assertiveness and requests 5. Identify triggering situations 6. Establish a strategy and plan of action 7. Learn to forgive 8. Apply new coping approaches to more effectively control unhealthy anger responses. Goals: To reduce levels of anger in provocative situations. To learn effective coping behaviors in order to  more...
Fulton County LifeSkills & Anger Management Group instructor led trainingon-line e-learning cbt (computer based)group study and discussion ...-outs, prayer to stop escalation 4. Address issues with assertiveness and requests 5. Identify triggering situations 6. Establish a strategy and plan of action 7. Learn to forgive 8. Apply new coping approaches to more effectively control unhealthy anger responses. Goals: To reduce levels of anger in provocative situations. To learn effective coping behaviors in order to  more...
From Paradigm Shift Outsourcing Solutions Pvt Ltd
Development Programs Paradigm Shift focusses on three core areas: Self Development Programs (SDP) Managerial development Programs (MDP) Leadership Develoment Programs (LDP) The above training interventions can be offered as an entire package or as individual programs. Customization is a must for all training interventions. We, as a matter of protocol, conduct pre and post training evaluations. A report will be  more...
From Sridhar's Quality Academy
Public Training Programs in Chennai, Hyderabad, Bangalore, Trivandrum, Pune, Mumbai and Delhi workshop / seminar ...und team building program Client Interfacing Skills Assertive Communication HR Management Recruiting the right resource Performance Management Train the trainer program Sales and Marketing Management Team Building Coaching the Team Mentoring Planning & Goal Setting Performance Management Improving Team Productivity Time & Stress Management Advanced  more...
From Fathom Corporate Training
ASSERTIVE COMMUNICATION SKILLS WORKSHOP instructor led traininggroup study and discussionworkshop / seminar ...mistake and should come as no surprise that those who are assertive in life and at work achieve success. Many times though, we are afraid to ask for what we need, feeling we are pushing or being rude to others. Today s business environment requires that we have the flexibility to step up to those challenges we are dealt with to win. This workshop helps participants understand that expressing  more...
From Advanced Concepts
Effective Communication ...barriers X Demonstrate active listening skills X Be assertive and empathic when dealing with others X Provide constructive feedback X Plan the flow of communication X Describe how communication skills an leadership are related X Identify the impact of non-verbal behaviour as well as other barriers to effective communication X Understand communication and its impact on motivation  more...
From XTrack Egypt
Multiplying sales with impact This course is designed for all sales people to enable them to be more confident, assertive, an professional in their communication with their customers. Program contents: *Assertive communication.*The 4 rules of Effective Communication. *Developing useful questions.*Assertive handling objections. *Assertive Commitment.*Full Assertive presentation *S & M sales multiplier Action plan.  more...
From The Leaders Institute
High Impact Leaders instructor led training ... body language to sell your ideas in presentations Being assertive without raising resentment Indentifying and capitalizing on your personal strengths How to influence other people How to build leaders around you Leadership secrets of the pros Worry-free impromptu speaking Graduation and summation "This program has helped me to create a better working atmosphere where employees are  more...
From Executive Solutions Ltd
Boost Communication Skills and Professional Image ...creasing confidence and fluency when communicating, being assertive and professional in meetings and interview situations, skills for communicating with teams, strengthening your personal brand and projecting positive image. Action based, interactive approach to training -using case studies, group work, handouts, DVDs/ audio resources. Leave workshop with techniques and skills for confident  more...
From Priestley Training
ASSERTIVENESS SKILLS instructor led traininggroup study and discussionbookworkshop / seminar Outline The programme is designed to improve communication skills and assist individuals in understanding the communication process, to increase confidence and be more assertive. This course specifically highlights dealing with difficult situations, developing the ability to say no and what being assertive means.  more...
From Infopace Management Pvt Ltd
ROAD MAP TO SUCCESS climb the magic ladder of success ...ION for smart goal setting and preparing plan of action. ASSERTIVE behavior and high self esteem. POISE concentration and will power. BENEFITS IN A NUTSHELL a Increased self confidence and enthusiasm a Clarity in communicationa & Improved memory a Phenomenal concentration and will power a Assertive behavior a Enhanced human  more...
From Pearlcatchers Ltd
Crucial Conversation - personal effectivenss and communication skills instructor led traininggroup study and discussionworkshop / seminarexperiential learning, using actors Learn how to maintain effective working relationships by tackling those difficult conversations promptly and confidently Every day, most people communicate easily with lots of people. But every so often we are faced with a difficult conversation where it is essential to get it right . This might be dealing with an under-performing employee, asking for a pay rise or resolving conflict  more...
From Learning LAB Associates
Assertive Communication instructor led trainingworkshop / seminartrain the trainer ...Assertiveness a Communication Skill Workshop, we identify three major factors that keep us from communicating assertively (rank, intimidation, fear of change). We explore the current communication style of your organization to identify how this style influences day-to-day working relationships. Does your organization encourage free communication or reward the passive yes man/woman? Are  more...
From Syslogy Consultancy
Corporate Software Training Soft-Skills Training Foreign Language Training ...e Management * Motivation - The Key to growth * Assertive Communication * Express Learning- Effective Leadership * Negotiation Skills * Professional Effectiveness * Interpersonal skills * Global Etiquette * Decision Making * Conflict Management * Essentials of Teamwork * Supervisory Management * Stress Management * Dealing with  more...
From SuccessSystems, Inc.
Assertiveness Training for Managers instructor led trainingbookworkshop / seminar ... so to get away from their bosses Supervisors who are nonassertive fail to provide effective leadership and lose the respect of employees. Those who are aggressive alienate employees and breed resentment and retaliation. Helping your supervisors and managers become consistently assertive can improve performance, loyalty and retention dramatically The most difficult part of a manager s job is  more...
From Boston University Corporate Education Center
Positive Assertive Management instructor led training If you have trouble saying "no," or feel that people do not really listen to you, this workshop is for you! It will empower you to state your case, resolve conflict, and negotiate positive outcomes - and give you fail-proof techniques to insure you will be heard.  more...
From TrainersDirect
Management Skills for New Managers instructor led training On-Site Training Only Length: 3 days Number of Participants: Up to 20 Materials: Notebooks and handouts provided DAY ONE Management and Leadership Fundamentals -Identify the qualities of effective leaders -Learn the difference between leading and managing -Understand the function of management at preparation, development, personnel, leadership, and evaluation -Understand  more...
From Henderson Training
Assertiveness Skills instructor led training ...Assertiveness Skills "An issue of rights - yours and others" When we examine communication styles, we find that people prefer working with managers who are assertive rather than passive or aggressive. When managers use assertive behaviors on the job, they promote respect and confidence not only in themselves, but also with others in the organization. Assertiveness Skills is designed to  more...
From People Tree Training Northampton
Assertiveness instructor led traininggroup study and discussion ...Assertivess is a two-day course that raises your level of self-confidence and self-esteem while you learn to understand the terms passive, assertive and aggressive. We discuss use worksheets and activities along with a video to understand the subject and the effect our level of assertiveness has in all areas of our lives. For those with a supervisory role we learn how assertiveness relates to  more...
From MMS Training & Consultancy (M) Sdn.Bhd.
Effective Communication Skills for Engineers instructor led traininggroup study and discussionworkshop / seminar Communication skills are so vital in the workplace because you always need to get results and outcomes with the help of others. This course is aimed towards improving your skills in your communications with colleagues and customers. You will learn how to build up effortless rapport, how to ask for what you want, how to be assertive without being pushy and how to make small talk and hold a  more...
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