Instructor Led Assertive Training in Canada

Understanding and Managing Anger At the conclusion of this workshop, you will be expected to: * Be better able to recognize how anger affects your body, your mind and your behaviour * Be better able to use the five-step method to break old patterns and replace them with a model for assertive anger * Be better able to control your own emotions when faced with other peoples anger * Be better able to  more...

Intensive Customer Service Certification Training This interactive workshop is fun, relaxing, enjoyable, and easily applicable solutions for service excellence that are proven to work in today's toughest customer service arena - the real world. The program addresses topics that include understanding customer expectations, profiling difficult customer situations, dealing with customer objections, a model for effective complaint resolution and how  more...

Client Care Representative CCR Certified Training Program 2 Days ...viour types How to respond to an aggressive client: Non-assertive (passive) behaviour Assertive behaviour Act assertively on the job Consequences of conflict Negative attitudes Worry Module 5 - Face to face Listening Techniques Active listening Skills Telephone techniques Voice quality & stereotyped perceptions Module 6 - How to handle Difficult Clients Client support summary  more...

Skills for the Administrative Assistant Understand the importance of professional presence on the job; learn how to self-manage to become more effective & efficient; Improve their communications skills, including listening, questioning, & being more assertive; Increase their effectiveness...  more...

Customer Service Training in Calgary Critical Elements of Customer Service Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are?  more...

Getting Results through Proper Assertiveness This course will guide you as you move to a proactive, responsible, professional way of interacting with others. You'll learn methods to help you identify an appropriately assertive style and strategies to prepare you use that style.  more...

Assertive Communication An Essential Individual Competency and Team Skill This workshop will help you to feel comfortable with saying "no", without feeling guilty and to speak up in a confident and effective manner. Learn to distinguish between the three basic positions: passive, assertive and aggressive.  more...

Anger Management Understanding Anger - Yours and Others - cp Learn how to: Recognize how anger affects your body, your mind, & your behavior; Use the 5-step method to break old patterns & replace them with a model for assertive anger; Control their emotions when faced with other peoples anger and more.  more...