Online Assertively eLearning
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From 123-CBT Computer Based Training
Interpersonal Communication Communicating Assertively

...Assertively
Effective communication in the workplace can be a balancing act. If you're too passive, you may have trouble getting others to do what you want. If you're too aggressive, you may turn people off. Getting what you want in the workplace requires a balance of assertiveness without aggressiveness. This course will guide you as you move into a more straightforward and more
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Interpersonal Communication Communicating Assertively
Workplace Communication Skills
...trategies that will enable you to do this.
By speaking assertively, you can make your intentions clear, and in this course you will have the opportunity to practice several assertive communication techniques. Similarly, the course will demonstrate how to give constructive criticism on the behavior of others, and how to receive criticism on your own behavior positively.
Finally, the course
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Self Development Increasing Your Assertiveness

... behavior, and the factors that enable you to communicate assertively. Unit 2: Enhancing Self-Esteem (0.5 - 1 hour) Identify the sources of self-esteem. Explain the effects of self-talk on self-esteem. Understand the effects of self-fulfilling prophecies. Use four activities to enhance your
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Leadership Development Goal Setting

...t goals appropriately. Communicate assertively. Recognize how to gain support for goals. Reinforce positive behavior. Simulation Overview: In this simulation, you are meeting with the Branch and Operations Managers of the new West Coast branch opening in San Francisco. You will be
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Project Teams Applying Team Building Techniques

...ng. The program covers guidelines for expressing yourself assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings. Learn To Identify guidelines for expressing yourself clearly. Give feedback to a project team member. Express yourself assertively.
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Project Teams - Applying Team Building Techniques
Project Team Management: Team Building Techniques offers the student information required to improve communication in a project team setting. The program covers guidelines for expressing yourself assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings.
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From Serebra Learning Corporation
Assertiveness from the Inside Out
...want to learn about strategies that can help you interact assertively with others in the workplace? Are you placed in situations where assertive negotiations are needed? Now is a good time to enhance your professional assertiveness skills if you answered "yes" to any of these questions. This course will guide you as you move into a more decisive, more effective professional style. You'll learn
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Phone Skills : Handling Angry Callers


In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you stay in control and reduce your stress levels when you're dealing with angry callers over the phone, through effective communication
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Writing Skills : Resolving Written Complaints


Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints for replying to written complaints assertively, to win the customer back onto your side
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Project Team Management Team Building Techniques
Project Team Management: Team Building Techniques offers the student information required to improve communication in a project team setting. The program covers guidelines for expressing yourself assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings. Project team members, team members, and team leaders who are interested in learning more about how
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