Instructor Led Assess Training in United Arab Emirates

Implementing and Managing a Customer Complaints System Understand the concepts and importance of customer feedback. Map the flow of customer feedback in an organization. Design a customer feedback system to enhance organizational performance. Assess and audit complaints systems. Improve existing systems and benchmark against world class standards.  more...

Certified Compensation and Benefits Professional Define and clearly understand the importance of compensation to the overall aims of Human Resources management. Design a comprehensive compensation system. Examine and comment on the benefits of job evaluation and choose an appropriate system. Assess and provide advice on regional compensation practice. List the principal steps in a compensation survey and answer the question why is  more...

Certified HR Professional Demonstrate thorough understanding of the nature of HR as a managerial function. List all HR functions and responsibilities and identify their contributions to organizational success. Write an HR strategy while ensuring its alignment with the overall organizational strategy. Measure the contribution of HR to the bottom line in profit and non-profit organizations. Assess the  more...

Certified Job Evaluation Professional Master the basic principles of job evaluation. Explain the three basic methods of job evaluation. Evaluate jobs using two of the major job evaluation systems in use within the region. Gain an understanding of the importance of effective administration of job evaluation systems. Assess the job evaluation options available and make informed decisions on which job evaluation system to use  more...

How to Write Human Resources Policies and Procedures Assess and demonstrate the range of competencies required of a Human Resources professional. Apply planning techniques in the Human Resources function. Explain the purpose/usefulness of Human Resources policies and procedures. Develop Human Resources policies and procedures. Perform the basic task of writing Human Resources policies and procedures.  more...

Knowledge Management How to Create an Effective Learning Organization Define learning organizations and list their various characteristics Identify the knowledge life-cycle and develop processes for knowledge management at each phase Define the role of employees in learning organizations and strategies for building a knowledge sharing culture List the barriers and corresponding strategies associated with creating an effective learning organization Evaluate the  more...

First Aid and Emergency Response Identify a medical emergency and recognize the need to intervene. Identify hazards and assess for response. Analyze the basic principles of First Aid and Emergency Response. Apply effective ways to react using barriers. Implement Basic Life Support and CPR. Familiarize self with various types of injuries and ways to react accordingly. Simulate and apply emergency care on a  more...

Food Safety and Hygiene To provide an understanding of the principles of food safety. To identify and control the hazards and types of cross-contamination. State the consequences of poor standards and the benefits of good standards. Identify and list the employer's and employee's responsibilities. List common symptoms of food poisoning and give examples of people most at risk. Identify and assess the role  more...

Leading a Safety Culture Demonstrate their ability to assign safety responsibilities. Develop a hazard prevention and control system. Conduct an effective incident investigation. Intervene as a Behavior-Based Agent. Identify and list safety and health training needs. Assess and measure a safety and health culture.  more...

Public Relations and Media Skills ...assess the latest public relations concepts and strategies in a variety of contexts. Appraise certain public relations techniques and approaches appropriately geared to the working environment of Arab institutions. Practice key public relations skills relating to verbal and written communication, as well as editorial, layout and production techniques. Improve their awareness of the main  more...

Sales and Marketing Financials Reporting and Analysis Using Excel Understand the central link between Finance and Sales. Describe and demonstrate the procedures of formulating sales forecasting, budgeting and control. Optimize allocation of sales resources for maximum productivity. Assess the costs and benefits of marketing management decisions. Communicate operational and financial strategies and results. Plan, design, and construct sales  more...

Public Relations and Media Skills ' This program is designed for Public relations officers and other key personnel in the organization whose work involves contact and interaction with the internal/ external public, particularly managers and supervisors in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Analyze and assess the latest public relations concepts and  more...