Instructor Led Assessment Training in Kuala Lumpur, Malaysia

Making Change Happen - Strategies for changing people transforming organizations a Is it easy to make people change? a People do understand the need to change, but they just dona ™t take action. Why? a Most change programs failed because people resume to old habits after some time. How can you ensure that wona ™t happen? Change is painful, disruptive and costly. Given a choice, most people rather choose to remain status quo and that is the problem faced  more...

Telephone Etiquette Techniques on Handling Difficult Callers 2 Nov 2012 ...l - The 4 phases of a telephone call - Telephone skills assessment Develop Telephone Etiquette to Project a Professional Image - Announcing yourself - Put customer on hold - Making an outgoing call - Terminating a call - Role Play Techniques in Handling Different Difficult Situations - The approach to dealing with angry/ irate callers - Methods to handle caller's questions -  more...

Effective Workplace Communication 23 24 Oct 2012 ...an objective solution Methodology A behavioural self-assessment tool for each participant, short lectures, group discussions, role play, video and case studies. Who Should Attend Anyone who wants to communicate clearly at the workplace. Course Details Course Date 23 & 24 Oct 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 2/ 10/ 2012 Fee Per  more...

Conflict Resolution and Negotiation at the Workplace 18 19 Oct 2012 ...d fun. The learning journey includes group discussion and assessment, participating in interactive & experiential activities like games, practice active learning and reflection and video presentation. Benefits After the two-day workshop, participants will be able to: -identify your own Conflict Management tendencies -apply the appropriate conflict resolution style depending on  more...

Practical Skills for Administrative Professionals 26 Sep 2012 ...rule - quality of good support staff * complete a self-assessment Classification of Information for the Purpose of Filing - direct access classification system * alphabetical * subject * geographical - indirect access classification system * numerical * chronological - storage and retrieval procedures Workflow Planning - time management skills - how to work smarter -  more...

Setting Up a Training and Development Process 20 21 Sep 2012 The training and development function is an important part of human capital management. Starting from recruitment, training needs may exist as employees are expected to deliver performance based on established goals and standards. Without an established procedure, organisations may risk not intervening with appropriate actions to close performance gaps. Even as employees are sent for training,  more...

Telephone Etiquette Techniques on Handling Difficult Callers 24 Aug 2012 ...l - The 4 phases of a telephone call - Telephone skills assessment Develop Telephone Etiquette to Project a Professional Image - Announcing yourself - Put customer on hold - Making an outgoing call - Terminating a call - Role Play Techniques in Handling Different Difficult Situations - The approach to dealing with angry/ irate callers - Methods to handle caller's questions -  more...

Effective Workplace Communication 24 25 July 2012 ...an objective solution Methodology A behavioural self-assessment tool for each participant, short lectures, group discussions, role play, video and case studies. Who Should Attend Anyone who wants to communicate clearly at the workplace. Course Details Course Date 24 & 25 Jul 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 3/ 7/2012 Fee Per  more...

Conflict Resolution and Negotiation at the Workplace 10 11 July 2012 ...d fun. The learning journey includes group discussion and assessment, participating in interactive & experiential activities like games, practice active learning and reflection and video presentation. Benefits After the two-day workshop, participants will be able to: -identify your own Conflict Management tendencies -apply the appropriate conflict resolution style depending on  more...

Telephone Etiquette Techniques on Handling Difficult Callers 15 May 2012 ...l - The 4 phases of a telephone call - Telephone skills assessment Develop Telephone Etiquette to Project a Professional Image - Announcing yourself - Put customer on hold - Making an outgoing call - Terminating a call - Role Play Techniques in Handling Different Difficult Situations - The approach to dealing with angry/ irate callers - Methods to handle caller's questions -  more...

Practical Skills for Administrative Professionals 9 May 2012 ...rule - quality of good support staff * complete a self-assessment Classification of Information for the Purpose of Filing - direct access classification system * alphabetical * subject * geographical - indirect access classification system * numerical * chronological - storage and retrieval procedures Workflow Planning - time management skills - how to work smarter -  more...

Setting Up a Training and Development Process 17 18 May 2012 The training and development function is an important part of human capital management. Starting from recruitment, training needs may exist as employees are expected to deliver performance based on established goals and standards. Without an established procedure, organisations may risk not intervening with appropriate actions to close performance gaps. Even as employees are sent for training,  more...

Statistical Process Control with Minitab analysis Course Description The course introduces participants to the concept if variation and shows how to apply this concept for continuous improvement. This course offers applications of the SPC techniques that are an integral part of the corporate-wide quality control reproducibility and repeatability. Various techniques for process analysis are reviewed, including process capability and performance  more...

PM Global Solutions PM Global Solutions was established to provide project management excellence to this region. Our consultants have over 30 years of experience in this industry, therefore we are certainly well placed to enhanced the skills of every individual and organisation within project management and its related activities. With a mix of competency based training and theoretical knowledge based on project  more...