From Serebra Learning Corporation
Oracle Applications Release 11i: FlexFields 
Key and descriptive
FlexFields give end users and technical personnel the ability to customize an
Oracle Application to meet their business requirements without programming. Key FlexFields enable multi-segment, intelligent keys, and allow segment validation and security. Descriptive FlexFields provide users custom expansion space on forms. This course introduces the learner to different types of
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Administering Microsoft Windows NT 4.0 - Part 1 
This is the first course in a two part series which provides the knowledge and skills necessary to perform post-installation and day-to-day administration tasks in a single-domain and multiple-domain
Windows NT 4.0-based network. This series is intended to prepare the learner for
Microsoft's self-administered exam 803 on Windows NT 4.0 Administration.
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Administering Microsoft Windows NT 4.0 - Part 2 
This is the second course in a two part series which provides the knowledge and skills necessary to perform post-installation and day-to-day administration tasks in a single-domain and multiple-domain
Windows NT 4.0-based network. This series is intended to prepare the learner for
Microsoft's self-administered exam 803 on Windows NT 4.0 Administration.
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Relational Database Design and Administration 
This course covers the design methodologies and techniques utilized when building an application based on a Relational Database Management System (
RDBMS), using
Structured Query Language (
SQL). The course is based on RDBMS technology and will identify and explain the details and implementation. Designed for individuals in the design and administration of relational databases.
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Launching Successful On-site and Virtual Teams 
One factor that defines team success is the way in which a team is launched. Quickly moving an on-site or a virtual team into high-performance mode takes planning, strategizing, and a seamless launch. In this course, you'll learn techniques for setting up a successful team that can be applied to an on-site or a virtual environment. First, you'll learn strategies for selecting high-performing team
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The Customer Service Agent in Action 
There are now some 7 million customer service agents (
CSAs) working in nearly 80,000 call centers in the
United States. Call centers are burgeoning in
Europe and the
Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the
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Essentials of Internal Consulting 
You may already have a reputation as something of an area specialist. Perhaps you've now been asked to deploy your knowledge in an internal consulting role. Or maybe you've always been attracted to this role and you would now like to find out more? What will it mean for you? What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you? This
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Managing the Quality of the Customer Support Service Center 
Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident
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Initiating and Planning a Project 
...anies that are embarking on a new project initiative must assign people to gather facts and decide what exactly they want to produce and how they are going to produce it. This course examines which factors should weigh in during the project selection process and how to effectively plan a project from beginning to end. This course is targeted toward a diverse range of managers and staff members
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Personal Accountability Working for Your Inner Boss 
..., a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform their jobs. How well an employee meets requirements set by the boss determines whether that employee succeeds or fails, receives rewards or penalties, and earns praise or criticism.
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Visual Basic 6 0 Enterprise Client Server Development Part 1 
This course introduces developing programs for an enterprise client/server environment. It introduces multi-tier application architecture, reviews how to instantiate a
COM component, and describes how to make and compile COM configurations. It also describes how COM components are registered and identified in the
Windows registry. This course also introduces the concept of transactions and
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Win2000 Server Implementing Local Security and Policies 
...s to groups, remove users from groups, disable users, and assign passwords to users. Then, the course focuses on various problems that you might encounter while managing security on a
Windows 2000 Server for local user accounts. You will also learn about the causes for the error messages and the solutions that Windows 2000 Server provides for these problems. Finally, the course covers managing
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Microsoft SMS 2003 Planning the Hierarchy 
To explain how to design the site hierarchy and identify the considerations involved in capacity planning
Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning and deploying Microsoft Systems Management Server 2003
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Servers and their Components 
To identify the functions, features, and components of servers
Service managers, technicians, systems engineers/administrators, help desk staff, service and repair professionals, system analysts and integrators, PC support specialists, network engineers/administrators/analysts/architects/managers/specialists
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Introducing TCP IP 
The
Introducing TCP/IP WBT is the first course in the
Working with
TCP/IP curriculum. This course familiarizes the audience with the fundamentals of TCP/IP, such as its various features, architecture, installation procedures, network support, and maintenance. The course also discusses installation, configuration, and maintenance of
WINS server as well as the
Domain Name System. Network
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SAP R 3 4 6 CO Cost Center Accounting Master Data 
...determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the
Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. The intended audience for this course includes all personnel managing or contributing to cost and profit controlling activities
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SAP R 3 4 6 CO Cost Center Accounting Settings for Periodical Processing 
...determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals focus on the customizing features as initial setups, how to post within
Cost Centers, allocations and reports that are used in R/3 for internal accounting tasks. The following audiences are targeted: All personnel managing or contributing to cost and profit controlling
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Up and Running with Project 2002 
To discuss how to manipulate project tasks and resources in
Project 2002 to produce a detailed project plan
Business managers, planners, and team members who want to track and manage project tasks, costs, and resources; candidates for
MOUS certification; anyone wishing to gain a basic understanding of Project 2002; end users seeking competence in Project 2002
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Microsoft Outlook 98 Advanced 


The
Microsoft Outlook 98 Advanced course introduces you to additional features of
Outlook, which are not covered in the
Basic course, and which will help to enhance and broaden your information management skills. As you work through each unit in the course, you will learn how to work with a directory of contacts; create tasks on an electronic to-do list; track activities, times, and ideas in an
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Microsoft Project 98 Intermediate 
Microsoft
Project 98 is the leading project management software tool. This course explains several advanced features of Project 98 to help you manage projects. After completing this course, you will be able to use Project 98 to assist in managing multiple projects, customizing the
Project environment, using Project in a workgroup, and using Project with other applications. This course is designed
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Fundamentals of MS Project 2000 
This course is the first course in the MS Project 2000 curriculum. It acquaints the students with the capabilities of MS Project 2000. It also enables students to plan, create and manage products and assign tasks and resources to a project. This course is designed for project managers who need to create project plans for managing tasks and assigning resources.
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Advanced Features of MS Project 2000 
This is the second course in the
Project 2000 curriculum. It acquaints the students with the advanced capabilities of Project 2000. It enables students to plan, create and assign tasks and resources. It also enables students to manage and generate project reports, and access risks. Additionally, it enables students to use
Project Central 2000 for communicating information and managing the
Project more...
Project Management: Estimating Costs 
... used to identify necessary project resources, and how to assign resources to activities. This program also includes instruction on how to use the work breakdown structure to complete cost approximation, how to use resource rates, estimating publications, historical information, and how to use a chart of accounts when approximating costs. In addition, students will learn the affect of risks and
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MS Office 2000: Outlook for Experts I 


The course teaches the student to customize the
Outlook interface and set user-preferences. The student will look at scheduling meetings, learn to create, assign and track tasks. This course will organize contacts and communicate with contacts.
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MS SQL Server 6.5: Management & Optimization 


In this course, students will be presented with a task-based, real-world scenario covering the, administration optimization, troubleshooting of
Microsoft SQL Server 6.5. Administration of
SQL Server includes managing storage, the setting up user accounts, and assigning permissions. The optimization, configuration, and diagnostics of SQL Server will also be covered.
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