Online Assigned eLearning Training

Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 - Part 2 This is the second course in a four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0.  more...

Planning Your Field Sales Approach What factors mark the difference between mediocre and great field sales performance? One characteristic of highly effective field sales representatives is their ability to efficiently plan their sales approach for both existing customers and prospects, as well as managing their time and territories effectively. Planning Your Field Sales Approach provides practical tools for determining call and  more...

Field Sales Foundations ...assigned territories armed only with a few sales tips and some information about the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales Foundations introduces you to the basics of the field sales approach. You'll learn about  more...

Applying Your Field Sales Approach A unique quality of effective field sales representatives is their ability to assess their customers' needs, determine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales strategies to change your customers'  more...

Completing Your Field Sales Approach What does it take to successfully present valuable solutions and close sales while achieving a sense of accomplishment and trust between you and your customer? Completing Your Field Sales Approach highlights how to present sales solutions and close sales with your customers. Included in the course are steps and tips for overcoming customer objections effectively. You'll have opportunities to  more...

Field Sales Skills Simulation You are a salesperson for a wholesale supplier of natural herbs and remedies called Vita-Boost. With allergy season right around the corner, Vita-Boost's latest product, Ally-Tabs, looks to be a promising product. These tablets are just as effective as a preventative measure as they are at treating symptoms. Since they are all natural, there are no side effects associated with taking the pills.  more...

Customer Support Specialist Simulation ...dded challenge to your new position is that you have been assigned to work the graveyard shift. Your challenge is to figure out how to handle dealing with angry, difficult, and demanding phone customers before stress gets the best of you. This simulation is based on the SkillSoft series "HDI - Customer Support Specialist" and contains links to the following courses: cust_02_a02_bs_enus and  more...

Ethics and Professional Knowledge PMBOK aligned What does being ethical mean? How does one make the best ethical choice in a complex project management environment? What are legal requirements, and how can you spot the moment when conflict of interest has occurred? In today's world, project managers must have a clear comprehension of these ethical responsibilities. Project managers must also be aware of their professional duty to contribute to  more...

Stakeholder Interests and Cultural Diversity PMBOK aligned As the project manager, you're in the center of the storm. The competing interests of stakeholders--including those of the client, the company, the legal and social environment, and the team itself--are your responsibility. Weighing these interests in the most fair and productive manner is an acquired art you can't afford to neglect. But that's not all. In an increasingly global network, project  more...

From Technical Professional to Leadership Simulation For candidates considering the move from positions as technical professionals to management, certain professional traits and skills are necessary. Effective communication skills, efficient strategies, and facilitative competencies must all be mastered and continuously honed. The From Technical Professional to Leadership Simulation will provide participants with the opportunity to develop these  more...

Mentoring Essentials Simulation ...ve years. While managing this project, you have also been assigned Tilly Newman, a new hire in your department, to be your protege. Your responsibilities within this simulation are to inform Tilly of company policies, prepare an Action Plan for her professional development, and guide Tilly through personal and professional problems. During this first month, you will practice: supportive  more...

Coach with Confidence Simulation ... both with marketers and in the market, and you are often assigned a lead role on interdisciplinary R&D projects. Seizing on your unique ability to blend science, understanding of consumer desires, and overall people skills, the marketing director, Michael, asks you to be a member of a new, interdisciplinary team to design a new, luxury candy for the mass market. This team is compr This  more...

Win2000 Server Managing File and Print Resources In this course, you will learn about managing Windows 2000 file and printer resources. First, this course introduces you to the procedure of sharing and managing files and folders over the network. You will learn to create and replicate a Distributed File System share. Then, you will become familiar with the concept of securing data on a network, and you will learn to monitor access to files and  more...

Servers and their Components To identify the functions, features, and components of servers Service managers, technicians, systems engineers/administrators, help desk staff, service and repair professionals, system analysts and integrators, PC support specialists, network engineers/administrators/analysts/architects/managers/specialists  more...

Oracle 11i Organization Period and Calendar Definitions in Oracle Projects To recognize how Oracle Projects' multiple organization architecture, periods, and calendars are used for structuring and scheduling, and to implement them in an enterprise Functional Implementers; Project Managers; Sales Consultants  more...

Oracle 11i Organization Period and Calendar Definitions in Oracle Projects To recognize how Oracle Projects' multiple organization architecture, periods, and calendars are used for structuring and scheduling, and to implement them in an enterprise Functional Implementers; Project Managers; Sales Consultants  more...

Creating Stored Procedures and Functions To create and execute a stored function and call, and remove and view stored functions in PL/SQL Database administrators, application developers, and database operators  more...

Confined Space Entry This one-hour course covers information about confined spaces, hazardous atmospheres, necessary equipment, and permits. The intent of the course is to provide the learner with information about the hazards and hazard control methods that will permit safe work in enclosed work areas or confined spaces. recognize terms commonly associated with confined spaces distinguish the difference between  more...

Specifying and Assigning Resources To define how resources are assigned, adjusted, and administered Business managers, project managers, planners, and team members who want to track and manage project tasks, costs, and resources; candidates for Microsoft User Specialist certification; anyone wishing to gain a basic understanding of Microsoft Office Project Professional 2003; end users seeking competence in Microsoft Office Project  more...

Office 2000 - Advanced Project To explain and demonstrate how to administrate and use advanced features of Project Central Anyone wishing to gain advanced knowledge of Microsoft Project 2000; candidates for Microsoft Office Specialist certification; end users seeking competence in Microsoft Project 2000  more...

VLANs in Switched Networks This module defines virtual local area networks more commonly known as VLANs which is an innovative technology that allows switches to logically segment networks. VLANs provide many important benefits such as security traffic and broadcast isolation administrative flexibility and network scalability. Lesson 1 provides an overview of VLAN technology available on both the Catalyst 1900 and 2950  more...

Managing IP Traffic With Access Lists ...ew that discusses the various types of access lists their assigned number range and how to apply them. Lesson 2 begins with a discussion of some important guidelines to keep in mind when creating access lists. It also outlines the commands used to create both standard and extended IP access lists. The lesson ends with a configuration of a specialized access list that works on Telnet traffic.  more...