From Serebra Learning Corporation
Launching Successful On-site and Virtual Teams 
One factor that defines team success is the way in which a team is launched. Quickly moving an on-site or a virtual team into high-performance mode takes planning, strategizing, and a seamless launch. In this course, you'll learn techniques for setting up a successful team that can be applied to an on-site or a virtual environment. First, you'll learn strategies for selecting high-performing team
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Managing the Quality of the Customer Support Service Center 
Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident
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Six Sigma Team Leadership 
... with strategies for selecting the right team members and assigning roles within the team. When the team has been formed, the role of team leader changes to that of a facilitator, leader, and motivator. This course provides you with the techniques and skills required to build a team that can deliver your
Six Sigma project. Six
Sigma is a registered
Trademark of
Motorola Corporation, and all
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Introduction to UNIX 
...s, creating files, setting the terminal type, changing or assigning a password, and communicating with other users. The student will also be introduced to how the system organizes information into files and directories, how to create simple text files, insert text, and how to view these files on the screen. The student is introduced to standard input, standard output, and standar This course is
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Win2000 Professional Administering Resources 
...lated to securing files and folders, sharing folders, and assigning permissions. Furthermore, the course deals with printing to a local, network, and
Internet printer, as well as with the printer permissions for accessing print resources over the network. Finally, the course describes troubleshooting solutions for problems related to file-system, file or folder inaccessibility, and printing.
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Win2000 Server Implementing Local Security and Policies 
...ms. Finally, the course covers managing user profiles and assigning user profiles to user accounts, and it explains the concepts of logon The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new
Windows 2000 MCSE track. Completion of this course and
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Win2000 Server Installing and Upgrading 
This course will give you skills necessary to install, upgrade, and troubleshoot
Windows 2000 Server. You will learn about the different types of
Windows 2000 operating systems and about the features of Windows 2000 Server. You will become acquainted with the requirements for installing Windows 2000 Server, and you will have a chance to practice installing Windows 2000 Server. Finally, you will
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Planning Active Directory Services 
To distinguish between global catalog servers and operations master roles and identify how they are enabled, administered, and placed in
Active Directory infrastructure
Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Windows Server 2003 Active Directory; learners
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OS 390 TSO E REXX Programming 
This course discusses the background, structure, distinguishing characteristics, and major uses of the
REXX language. A survey of the range of REXX strengths, features, versions, platforms and applications are presented. It also examines the structural units of REXX, beginning with individual characters and progressing to complete programs, with a discussion of REXX program execution in different
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Fundamentals of Microsoft Office Project 2007 
...oject 2007. The course also covers basic tasks related to assigning resources and creating project calendars. This course is designed for project managers, managers, supervisors, team leaders, or consultants who are actively involved in the project management activities as part of project teams and for whom project management is an integral part of their job profile. The intended audience has
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Working with Microsoft Office Project 2007 
... monitoring resource allocations, leveling resources, and assigning calendars. This course is designed for project managers, managers, supervisors, team leaders, or consultants who are actively involved in the project management activities as part of project teams and for whom project management is an integral part of their job profile. The intended audience has an understanding of project
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Fundamentals of MS Project 2000 
This course is the first course in the MS Project 2000 curriculum. It acquaints the students with the capabilities of MS Project 2000. It also enables students to plan, create and manage products and assign tasks and resources to a project. This course is designed for project managers who need to create project plans for managing tasks and assigning resources.
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Advanced Features of MS Project 2000 
This is the second course in the
Project 2000 curriculum. It acquaints the students with the advanced capabilities of Project 2000. It enables students to plan, create and assign tasks and resources. It also enables students to manage and generate project reports, and access risks. Additionally, it enables students to use
Project Central 2000 for communicating information and managing the
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MS SQL Server 6.5: Installation & Administration 


In this course, students will be presented with a task-based, real-world scenario covering the implementation, administration and troubleshooting of
Microsoft SQL Server 6.5. Implementation of
SQL Server includes the installation of the software and the setup of the
SQL database. Administration of SQL Server includes managing storage, the setting up of user accounts and assigning permissions. The
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MS SQL Server 6.5: Management & Optimization 


In this course, students will be presented with a task-based, real-world scenario covering the, administration optimization, troubleshooting of
Microsoft SQL Server 6.5. Administration of
SQL Server includes managing storage, the setting up user accounts, and assigning permissions. The optimization, configuration, and diagnostics of SQL Server will also be covered.
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From 123-CBT Computer Based Training
Windows 2000 Administration--Part 2 Groups Resource Mgmt 

...n file permissions to users. Identify the guidelines for assigning
NTFS permissions. Identify the features of multiple NTFS permissions. Identify the characteristics of default NTFS permissions. Identify the issues involved in NTFS permission inheritance. Copy files and folders within and between NTFS partitions. Move files and folders within and between NTFS partitions. Identify the
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Windows NT 4 0 Administration Fundamentals - Part 1 

...with a limited number of users.
Secure shared folders by assigning permissions to them.
Add a new group to a list of groups that can access a shared folder.
Identify the conditions under which a user is authorized to assign
NTFS permissions.
Assign NTFS permission in a single-domain network.
Assign NTFS permission in a multiple-domain network.
Identify the functions performed by the
Disk more...
Windows NT 4 0 Administration Fundamentals - Part 1 

...with a limited number of users. Secure shared folders by assigning permissions to them. Add a new group to a list of groups that can access a shared folder. Identify the conditions under which a user is authorized to assign
NTFS permissions. Assign NTFS permission in a single-domain network. Assign NTFS permission in a multiple-domain network. Identify the functions performed by the
Disk more...
NetWare 5 Administration - Part 2 

...l a printer on the workstation.
Manage printer access by assigning roles to users.
Set properties for a print job by using
NetWare administrator.
Change the order of a print job by using
NetWare Administrator.
Copy a print job from one printer to another by using NetWare administrator.
Display the print job information by using NetWare Administrator.
Delete a print job by using NetWare
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NetWare 5 Advanced Administration - Part 4 

...sks allowed by those rights.
Identify the guidelines for assigning additional
NDS rights.
Identify the guidelines for protecting the
Admin users' access to objects in the NDS tree.
Distinguish the tasks which should be centrally administered from the tasks which can be distributed.
Demonstrate the steps to create container administrators.
Demonstrate the steps to create an exclusive
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Oracle 11i10 System Admin DBA Activities 

...nt sequencing.
Learn To:
Identify the steps for assigning resource consumer groups.
Identify features of cost-based optimization (
CBO).
Identify the components of the
Network Test window that you use to evaluate network performance.
Create a folder.
Identify the steps to assign folder definitions.
Identify the steps to assign the ownership of a folder.
Sequence the steps
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Windows 2000 Dir Services Infrastructure--Part 4 Advanced Admin 

...tribution point. Identify the features that apply to the assigning and publishing of software. Deploy software by using
Group Policy. Identify the guidelines for troubleshooting common problems that occur during software deployment. Identify the procedure for modifying a software package. Create software categories. Set priorities for application file name extensions. Identify the
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SAP R 3 MM Purchasing Organization and Master Data 

Course Overview
Purchasing is a component of the
SAP Materials Management (MM) Module. The MM Module automates and integrates the entire range of tasks associated with materials management processes. Purchasing supports the buyer in the acquisition of goods and services, integrating these activities with other components and modules of R/3, such as
FI, SD, CO, PP, PS, etc. In this course you
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NetWare 5 Administration - Part 2 

...l a printer on the workstation.
Manage printer access by assigning roles to users.
Set properties for a print job by using
NetWare administrator.
Change the order of a print job by using
NetWare Administrator.
Copy a print job from one printer to another by using NetWare administrator.
Display the print job information by using NetWare Administrator.
Delete a print job by using NetWare
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Oracle 11i10 Order to Cash Order Entry Overview 

...ate a transaction type for orders.
Identify options for assigning a document sequence to a transaction type.
Set up defaulting rules.
Identify options for displaying the end customer details in
Install Base.
Identify options for entering order header information.
Identify steps for creating sales credit splits at the header level of a sales order.
Identify characteristics of order
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Oracle e-Business 11i System Admin Fundamentals 2 

...s of concurrent processing.
Identify considerations for assigning work shifts.
Identify considerations for specializing a
Concurrent Manager.
Identify key features of profile options.
Match profile options with their functions.
Identify steps for setting personal profile options.
Identify functions of the
Sign-On Audit feature.
Identify functions of the Sign-On Audit reports.
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Building Cisco Multilayer Switched Networks Part 1 

...ng
VLANs in
VLAN database mode.
Identify guidelines for assigning a port to a VLAN.
Identify commands for verifying VLAN configuration.
Identify guidelines for troubleshooting VLANs.
Identify features of VLAN trunking.
Identify basic switch port operational modes.
Identify features of the
Inter-Switch Link (
ISL) trunking protocol.
Identify features of the 802.1Q trunking protocol.
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Windows 2000 Network--Designing Security Part 1 Sec Planning 

...0 administrative groups. Identify the considerations for assigning memberships to security groups. Match security group scopes with the situations in which they are used. Design a security group strategy for easy administration and enhanced network performance. Identify the guidelines for designing a strategy for the delegation of administration. Design a strategy to delegate
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Windows 2000 Administration--Part 2 Groups Resource Mgmt 

...n file permissions to users. Identify the guidelines for assigning
NTFS permissions. Identify the features of multiple NTFS permissions. Identify the characteristics of default NTFS permissions. Identify the issues involved in NTFS permission inheritance. Copy files and folders within and between NTFS partitions. Move files and folders within and between NTFS partitions. Identify the
more...
Windows 2000 Dir Services Infrastructure--Part 4 Advanced Admin 

...tribution point. Identify the features that apply to the assigning and publishing of software. Deploy software by using
Group Policy. Identify the guidelines for troubleshooting common problems that occur during software deployment. Identify the procedure for modifying a software package. Create software categories. Set priorities for application file name extensions. Identify the
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SAP R 3 v4 6 AR Accountant 

The
SAP R/3 4.6 AR Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System,
Release 4.6. The student will be shown how the FI component is integrated in the R/3 System, how to create master data for a customer, and how to post invoices and incoming payments. Furthermore, he will be able to display and process customer documents, and will be shown the
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SAP R 3 v4 6 AP Accountant 

This
SAP R/3 4.6 AP Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System,
Release 4.6. and how the FI component is integrated in the R/3 System. It also shows you how to create master data for a vendor and how to post invoices and outgoing payments. Furthermore, it will show how to display and process vendor documents. You will also be shown the
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