Online Assistants eLearning

Understanding the Risks of Using Internet Media Electronic Communications ...l and professional networking web sites, personal digital assistants (PDAs), cell phones, and other tools has blurred the line between work and home to the point where our online activities at home may have an impact on our companies and employment. Most employers encourage employees to use the Internet and other electronic communication tools for business purposes, and some employers also  more...

Medical Office Specialist Training I (No Terminology) ...arefully Read This Information! Demand for medical office assistants (Medical Office Specialists) will rise 19% by 2010 according to Department of Labor statistics. Medical office assistants enjoy exciting, varied assignments, steady work schedules, respect and prestige. Whether you work for a clinic or medical provider, as a Medical Office Assistant you will have a career you can be proud of!  more...

Medical Office Specialist Training II (With Terminology) ...arefully Read This Information! Demand for medical office assistants (Medical Office Specialists) will rise 19% by 2010 according to Department of Labor statistics. Medical office assistants enjoy exciting, varied assignments, steady work schedules, respect and prestige. Whether you work for a clinic or medical provider, as a Medical Office Assistant you will have a career you can be proud of!  more...

Bloodborne Pathogens This course provides training as required by OSHA`s Bloodborne Pathogens Standard (29CFR 1910.1030). Material covered in the course includes definitions of bloodborne pathogens, modes of tranmission, universal precautions, engineering and work practice controls, exposure control plans, hepatitis B vaccinations, and other information needed to ensure worker safety. Note that we have set a 90 day  more...

Legal Transcription Training ...l Federation of Paralegal Associations)the need for legal assistants is increasing rapidly. The demand is for more than 200,000 individuals who are employable in the U.S., working in law firms, corporations,corporate legal departments, financial institutions, insurance companies, real estate and title agencies, state and federal governmental agencies, courts, public defenders` and prosecutors`  more...

Brand Management Developing a Brand Strategy ...ury car manufactured by Avenport. You will meet with your assistants, Jennifer Webber and Matt Engles, who perform research duties and aid in preparing presentations for marketing team meetings. They have been assisting you in getting ready to report to the marketing staff on your brand's competitors and to present your analysis of the Qualera brand. In this simulation, Jennifer and Matt will  more...

Self Development Motivating Yourself to Perform ...meeting with Carla Jackson, one of Icon's Human Resources Assistants. Through your questions, you will learn what motivation is, what its benefits are, and how you can use motivation to improve your performance. Unit 2: Overcoming Procrastination (0.5 - 1 hour) Identify the signs of procrastination. List six causes of procrastination.  more...

Self Development Increasing Your Assertiveness ...ll meet with Carla Jackson, one of Icon's Human Resources Assistants. Since Carla works in the Human Resources Department, she has been exposed to many different types of behavior styles. Through your questions and her answers, Carla will share her knowledge with you about behavior styles, the benefits of assertive behavior, and the factors that enable you to communicate assertively. Unit 2:  more...

Self Development Improving Your Memory ...will meet with Alexis Bell, one of Icon's Human Resources Assistants as part of your ongoing professional development training. She will give you a series of exercises designed to identify your knowledge of memory and ways to improve your memory. Through her questions and your answers, you will gain a better understanding of the models of memory and ways to improve your memory and your ability  more...

Workplace Aggression Recognizing Aggressive Behavior ...ll meet with Carla Jackson, one of Icon's Human Resources Assistants, to discuss the sources of aggression. Through your questions and Carla's answers, you will learn about societal, corporate, and managerial sources that lead to workplace aggression. Unit 3: Understanding the MAD Stages (0.5 - 1 hour) Understand why it is important to recognize the MAD stages of  more...

Workplace Aggression Defusing Aggressive Situations ...vices, and John Cunningham, one of Icon's Human Resources Assistants. You called this meeting because of several complaints you have received about Dean's erratic and disrespectful behavior. Yesterday, Kimberly Coss, one of Dean's employees, came to you and said she was verbally attacked by Dean after attempting to answer one of his questions. Unit 3: Handling a Violent Incident (0.5 - 1  more...

Employee Performance Providing Feedback ...n Cunningham, one of Icon International's Human Resources Assistants, to explore the benefits providing constructive feedback. Unit 2: The Processes for Providing Feedback (0.5 - 1 hour) Provide feedback to teams in an appropriate manner. Follow the process for providing positive feedback. Follow the process for providing  more...

Essentials of Management Maintaining a Productive Workplace ...ll meet with Carla Jackson, one of Icon's Human Resources Assistants, to discuss productivity. Through your questions, you will learn how to measure productivity, the two factors that influence productivity, and ways to maintain a productive workforce. Unit 2: Identifying Ways to Improve Productivity (0.5 - 1 hour) Ask six questions that will help you identify ways to  more...

Change Management Adapting to Change ...arla Jackson, one of Icon International's Human Resources Assistants. You will discuss the truths about change, the difference between change and transition, and the transition process. Unit 2: Responding to Change (0.5 - 1 hour) Identify four factors that affect your response to change. List three reactions people have to change.  more...

Facilitation The Facilitation Process ... meet with John Cunningham, one of Icon's Human Resources Assistants. John has served as a facilitator for several departments at Icon. Today, John will give you a series of exercises that require you to think about how you should prepare to facilitate. Unit 3: Guiding the Meeting (0.5 - 1 hour) Open a meeting effectively. Apply techniques to  more...

Facilitation Facilitating Challenging Situations ... meet with John Cunningham, one of Icon's Human Resources Assistants. Since John has a strong background in the area of facilitation, he is anxious to pass his knowledge on to you. Through your questions, you will learn the main types of difficult team members, the most effective techniques used to facilitate difficult team members, and the techniques used to avoid conflict with a team's  more...

Team Participation Team Communication ...arla Jackson, one of Icon International's Human Resources Assistants. You will discuss various aspects of team communication, identify why silence may actually communicate a message, and what factors cause breakdowns in team communication. Unit 2: Verbal Communication (0.5 - 1 hour) List the three levels of verbal communication. Differentiate  more...

Team Participation Resolving Conflict in Teams ...meeting with Carla Jackson, one of Icon's Human Resources Assistants, to discuss team conflict. Through your questions, you will identify the symptoms of conflict, how conflict affects team members, and the relationship between the content and the process of team conflict. Unit 2: The Nature of Team Conflict (0.5 - 1 hour) List the three sources of team conflict.  more...

Virtual Teams The Fundamentals ...ll meet with Carla Jackson, one of Icon's Human Resources Assistants, to discuss working in an alternative office. Carla is interested in working from her home one or more days during the week. She has had an interest in telecommuting for several months, but she has concerns about whether management will support her decision. It is your responsibility to discuss the challenges Carla will face  more...

Administrative Assistant Skills Understanding Basic Skills ... The target audience for this series is administrative assistants, secretaries, office managers, clerks, and others who serve in a support role. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Meeting Your Job's Demands (0.5 - 1  more...

Administrative Assistant Skills Excelling as an Admin Assistant ... The target audience for this series is administrative assistants, secretaries, office managers, clerks, and others who serve in a support role. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Handling the Office Environment (0.5  more...

Self Development Balancing Your Personal Professional Life ...e meeting with Louis Scott, one of Icon's Human Resources Assistants. Through your questions, you will learn what signs indicate imbalance in your life, what elements make up a balanced life, and what obstacles can prevent balance in your life. You will also identify why you need to examine your priorities, why you should be concerned about the stress in your life, and why you should be  more...

Managing Yourself and Those Around You Successful administrative support professionals must be good managers. This means managing their own time and energies, as well as cooperatively working with their boss and co-workers. This course teaches successful strategies for dealing with the myriad demands on the time, resources, communication skills, and organizational powers of administrative assistants.  more...

Communicating with Power and Confidence Do you want to be an effective and powerful communicator? Do you want to take charge, welcome responsibility and view challenge as an opportunity? In today's workplace, when administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only  more...