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From Online Training Directory
911 OPERATOR TDD TRAINING
...ibility Committee, TTY Call Taker Proficiency and Quality Assurance Work Group ? ADA compliantDeveloped by a leader in continuing education Developed by a leading community college, one of the 12 prestigious Vanguard Learning CollegesNever the same training twice Scenarios are changed regularly, so your hands-on experience stays fresh even after repeated sessionsIncredible value Comply with ADA
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...ibility Committee, TTY Call Taker Proficiency and Quality Assurance Work Group ? ADA compliantDeveloped by a leader in continuing education Developed by a leading community college, one of the 12 prestigious Vanguard Learning CollegesNever the same training twice Scenarios are changed regularly, so your hands-on experience stays fresh even after repeated sessionsIncredible value Comply with ADA
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From 123-CBT Computer Based Training
Presenting Your Proposition
Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal with the most intimidating
more...
Presenting Your Proposition
Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal with the most intimidating
more...
Management Development for Technical Professionals
If you have ever considered moving up to a managerial position, certain personal and professional traits will be necessary when you make that move. In addition to the skills you have as a technical professional, you need to develop the skills of effective managers. This course will assist you in a self-assessment process that is essential to your efforts to become an effective manager. You will
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If you have ever considered moving up to a managerial position, certain personal and professional traits will be necessary when you make that move. In addition to the skills you have as a technical professional, you need to develop the skills of effective managers. This course will assist you in a self-assessment process that is essential to your efforts to become an effective manager. You will
more...
Managing the Quality of the Customer Support Service Center
Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident
more...
Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident
more...
Planning for Quality
...he following processes: Quality Planning, Perform Quality Assurance, and Perform Quality Control. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the inputs, tools and techniques, and outputs of the Project Quality Management processes. This course is aligned with "A Guide to the Project Management Body
more...
...he following processes: Quality Planning, Perform Quality Assurance, and Perform Quality Control. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the inputs, tools and techniques, and outputs of the Project Quality Management processes. This course is aligned with "A Guide to the Project Management Body
more...
Performing Quality Assurance and Control
...s of processes to manage the quality of projects: quality assurance and quality control. The Perform Quality Assurance process involves a set of activities that examine the processes, procedures, and policies used in a project and ensures that they contribute to the desired outcomes. This process ensures the project is managed in a way that will fulfill the customer's requirements. The Perform
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...s of processes to manage the quality of projects: quality assurance and quality control. The Perform Quality Assurance process involves a set of activities that examine the processes, procedures, and policies used in a project and ensures that they contribute to the desired outcomes. This process ensures the project is managed in a way that will fulfill the customer's requirements. The Perform
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The Executing Process Group
Once you have completed initiating and planning for your program, it is time to take the steps necessary to execute the program. The Executing process group is concerned with following established policies and plans to ensure effective benefits and stakeholder management, as well as program governance. Management of this process is complex involving costing, quality assurance, and scheduling,
more...
Once you have completed initiating and planning for your program, it is time to take the steps necessary to execute the program. The Executing process group is concerned with following established policies and plans to ensure effective benefits and stakeholder management, as well as program governance. Management of this process is complex involving costing, quality assurance, and scheduling,
more...
Communicating and Implementing Requirements
...st assists with detailed design work, testing and quality assurance activities, and supporting solution implementation. This course will explore methods of creating a requirements communication plan, developing and presenting a requirements package, and conducting a formal review and sign-off of documented requirements. It will also look at how to review and revise solutions, assess and select
more...
...st assists with detailed design work, testing and quality assurance activities, and supporting solution implementation. This course will explore methods of creating a requirements communication plan, developing and presenting a requirements package, and conducting a formal review and sign-off of documented requirements. It will also look at how to review and revise solutions, assess and select
more...
CIW Security Professional Network Security Introduction
... level for a particular system.
Identify the Evaluation Assurance Level (EAL) for a particular system.
Unit 2: Security Issues (2 hours)
Identify causes of security attacks.
Identify characteristics of different types of hackers.
Identify types of basic security attacks.
Identify types of advanced security attacks.
Match variants of DoS attacks with their effects.
Match
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... level for a particular system.
Identify the Evaluation Assurance Level (EAL) for a particular system.
Unit 2: Security Issues (2 hours)
Identify causes of security attacks.
Identify characteristics of different types of hackers.
Identify types of basic security attacks.
Identify types of advanced security attacks.
Match variants of DoS attacks with their effects.
Match
more...
Consulting Skills Serving as an Internal Consultant
... In this simulation, you are a Quality Assurance analyst appointed to serve as an internal consultant to design a software program that will increase the efficiency of your department. Now, you are at the halfway point of your six-month project, and you are slightly behind schedule. You are meeting with Tracy Carradine and Paul Jackson. They are concerned about your deadline,
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... In this simulation, you are a Quality Assurance analyst appointed to serve as an internal consultant to design a software program that will increase the efficiency of your department. Now, you are at the halfway point of your six-month project, and you are slightly behind schedule. You are meeting with Tracy Carradine and Paul Jackson. They are concerned about your deadline,
more...
Strategic Management Developing a Successful Process
...ptance. Your team, consisting of Robin Carlson, a Quality Assurance Technician, Ronald Spear, Marketing Manager, and Deborah Cowen, Director of Finance, has put a great deal of work into this plan, and its acceptance is essential. As a team, you must address all questions and concerns and apply the five guidelines to making a strategic plan successful. Unit 2: Developing the Strategic
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...ptance. Your team, consisting of Robin Carlson, a Quality Assurance Technician, Ronald Spear, Marketing Manager, and Deborah Cowen, Director of Finance, has put a great deal of work into this plan, and its acceptance is essential. As a team, you must address all questions and concerns and apply the five guidelines to making a strategic plan successful. Unit 2: Developing the Strategic
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Emotional Intelligence Applying Emotional Intell in the Workplace
... Robin Carlson, three of your employees in Icon's Quality Assurance Department. Your team has been widely recognized for its quality work. In recent weeks, however, the number of defective products making it through the production process has increased and you have started receiving a number of customer complaints. As the team leader, you must address these issues and, using the LISTEN process,
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... Robin Carlson, three of your employees in Icon's Quality Assurance Department. Your team has been widely recognized for its quality work. In recent weeks, however, the number of defective products making it through the production process has increased and you have started receiving a number of customer complaints. As the team leader, you must address these issues and, using the LISTEN process,
more...
Exit Interviewing Skills The Termination Process
Exit Interviewing: The Termination Process covers how to monitor and guide your employees' performance, as well as how to terminate employment lawfully. The program also covers how to explain performance standards to employees, how to document performance and misconduct issues, and how to improve employees' performance. In addition, it teaches how to discipline employee misconduct, prepare for a
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Exit Interviewing: The Termination Process covers how to monitor and guide your employees' performance, as well as how to terminate employment lawfully. The program also covers how to explain performance standards to employees, how to document performance and misconduct issues, and how to improve employees' performance. In addition, it teaches how to discipline employee misconduct, prepare for a
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Business Problem Solving The Problem Solving Process
...e simulation at the end of this unit, you are the Quality Assurance Director for Icon's Industrial Services and Manufacturing Division, assigned to address a slow decline in the quality of the I-Grill line of gas grills. Over the past several months, the number of complaints about the I-Grill line, made popular because of customizable paint and metal finish, has risen dramatically, and they've
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...e simulation at the end of this unit, you are the Quality Assurance Director for Icon's Industrial Services and Manufacturing Division, assigned to address a slow decline in the quality of the I-Grill line of gas grills. Over the past several months, the number of complaints about the I-Grill line, made popular because of customizable paint and metal finish, has risen dramatically, and they've
more...
Total Quality Management Implementation and Tools
.... Also present at the meeting are Barbara Connor, Quality Assurance Director, Don Hamilton, Regional Vice-President of Sales, and Nathan Iverson, an external consultant. Unit 2: Basic Tools of Quality (0.5 - 1 hour) Identify reasons for measuring key process variables. Recognize the characteristics of a Pareto analysis.
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.... Also present at the meeting are Barbara Connor, Quality Assurance Director, Don Hamilton, Regional Vice-President of Sales, and Nathan Iverson, an external consultant. Unit 2: Basic Tools of Quality (0.5 - 1 hour) Identify reasons for measuring key process variables. Recognize the characteristics of a Pareto analysis.
more...
ISO 9001 2000 Overview of Standards
...agement, Management Representatives, Directors of Quality Assurance, and Production Managers interested in the implementation of the ISO 9001: 2000 standard. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: ISO 9001: 2000 The
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...agement, Management Representatives, Directors of Quality Assurance, and Production Managers interested in the implementation of the ISO 9001: 2000 standard. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: ISO 9001: 2000 The
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ISO 9001 2000 The Auditing Process
...agement, Management Representatives, Directors of Quality Assurance, and Production Managers interested in the implementation of the ISO 9001: 2000 standard. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: ISO 9001: 2000 Audit
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...agement, Management Representatives, Directors of Quality Assurance, and Production Managers interested in the implementation of the ISO 9001: 2000 standard. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: ISO 9001: 2000 Audit
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Project Management Project Quality Management
...uts, techniques, and outputs of quality planning, quality assurance, and quality control. Finally, you will learn the contributions made by the pioneers of quality management.
Learn To:
Understand Quality Management.
Understand the quality planning process.
Understand the quality assurance process.
Understand the quality control process.
Audience:
The target audience for
more...
...uts, techniques, and outputs of quality planning, quality assurance, and quality control. Finally, you will learn the contributions made by the pioneers of quality management.
Learn To:
Understand Quality Management.
Understand the quality planning process.
Understand the quality assurance process.
Understand the quality control process.
Audience:
The target audience for
more...
Designing for Cisco Internetwork Solutions Part 5
This is the fifth and final course in the Designing Cisco Internetworking curriculum, which is designed to prepare learners for the CCDA DESGN exam 640-861. The course covers basic network management concepts and protocols, network features and functional areas. It also covers network service levels and service level management.
Learn To:
Identify characteristics of network management
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This is the fifth and final course in the Designing Cisco Internetworking curriculum, which is designed to prepare learners for the CCDA DESGN exam 640-861. The course covers basic network management concepts and protocols, network features and functional areas. It also covers network service levels and service level management.
Learn To:
Identify characteristics of network management
more...
Mentoring Developing Your Mentoring Skills
...is simulation, you will meet with Kent Redburn, a Quality Assurance Auditor at Icon. In his relatively short amount of time at Icon, Kent has met and exceeded the expectations of his supervisors. He has an excellent work record and has excelled at a number of different tasks. Due to his exemplary work ethic and performance record, you have chosen Kent to lead a new quality assurance taskforce.
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...is simulation, you will meet with Kent Redburn, a Quality Assurance Auditor at Icon. In his relatively short amount of time at Icon, Kent has met and exceeded the expectations of his supervisors. He has an excellent work record and has excelled at a number of different tasks. Due to his exemplary work ethic and performance record, you have chosen Kent to lead a new quality assurance taskforce.
more...
ISO 9001 2000 Implementing Standards
...agement, Management Representatives, Directors of Quality Assurance, and Production Managers interested in the implementation of the ISO 9001: 2000 standard. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: ISO 9001: 2000:
more...
...agement, Management Representatives, Directors of Quality Assurance, and Production Managers interested in the implementation of the ISO 9001: 2000 standard. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: ISO 9001: 2000:
more...
From Learn Skills
Managing Quality Customer Service
Organisational focus on customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is only through customer alignment that the organization is on track toward a single, shared vision of customer focus and customer value; a vision that
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Organisational focus on customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is only through customer alignment that the organization is on track toward a single, shared vision of customer focus and customer value; a vision that
more...
From Serebra Learning Corporation
Project Management Professional Time Management II
Project Management: Time Management II, is the fourth of eleven courses in this curriculum. After the completion of this course you will be able to determine the appropriate project activities to crash, determine the appropriate project activities to fast track and identify the implications of resource leveling. The Prime-Project Management Professional curriculum introduces advanced level project
more...
Project Management: Time Management II, is the fourth of eleven courses in this curriculum. After the completion of this course you will be able to determine the appropriate project activities to crash, determine the appropriate project activities to fast track and identify the implications of resource leveling. The Prime-Project Management Professional curriculum introduces advanced level project
more...
Presenting Your Proposition
...assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal with the most intimidating circumstances with consummate ease. Sales people who are
more...
...assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal with the most intimidating circumstances with consummate ease. Sales people who are
more...
Managing the Quality of the Customer Support Service Center
Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident
more...
Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident
more...
Planning for Quality
...he following processes: Quality Planning, Perform Quality Assurance, and Perform Quality Control. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the inputs, tools and techniques, and outputs of the Project Quality Management processes. This course is aligned with "A Guide to the Project Management Body
more...
...he following processes: Quality Planning, Perform Quality Assurance, and Perform Quality Control. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the inputs, tools and techniques, and outputs of the Project Quality Management processes. This course is aligned with "A Guide to the Project Management Body
more...
The Execution Process Group
Once you have completed initiating and planning for your program, it is time to take the steps necessary to execute the program. The Executing process group is concerned with following established policies and plans to ensure effective benefits and stakeholder management, as well as program governance. Management of this process is complex involving costing, quality assurance, and scheduling,
more...
Once you have completed initiating and planning for your program, it is time to take the steps necessary to execute the program. The Executing process group is concerned with following established policies and plans to ensure effective benefits and stakeholder management, as well as program governance. Management of this process is complex involving costing, quality assurance, and scheduling,
more...
Project Management Professional Integration Management
Project Management: Integration Management, is the first of eleven courses in this curriculum. After the completion of this course you will be able to identify strategies for aligning project plans with other activities in the organization, define the five key general management skills essential to project management and identify the steps in implementing a change control system. The Prime-Project
more...
Project Management: Integration Management, is the first of eleven courses in this curriculum. After the completion of this course you will be able to identify strategies for aligning project plans with other activities in the organization, define the five key general management skills essential to project management and identify the steps in implementing a change control system. The Prime-Project
more...
Project Management Professional Scope Management
Project Management: Scope Management, is the second of eleven courses in this curriculum. After the completion of this course you will be able to identify sources of scope creep, identify the steps in controlling scope creep and identify the steps in scope verification. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques within the areas
more...
Project Management: Scope Management, is the second of eleven courses in this curriculum. After the completion of this course you will be able to identify sources of scope creep, identify the steps in controlling scope creep and identify the steps in scope verification. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques within the areas
more...
Project Management Professional Time Management I
Project Management: Time Management I, is the third of eleven courses in this curriculum. After the completion of this course you will be able to calculate the critical path, calculate float and identify essential network concepts. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques within the areas of organization, resource management,
more...
Project Management: Time Management I, is the third of eleven courses in this curriculum. After the completion of this course you will be able to calculate the critical path, calculate float and identify essential network concepts. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques within the areas of organization, resource management,
more...
Project Management Professional Cost Management
Project Management: Cost Management, is the fifth of eleven courses in this curriculum. After the completion of this course you will be able to calculate a cost performance index, calculate a schedule performance index and calculate your estimate at completion using three different methods . The Prime-Project Management Professional curriculum introduces advanced level project coordination
more...
Project Management: Cost Management, is the fifth of eleven courses in this curriculum. After the completion of this course you will be able to calculate a cost performance index, calculate a schedule performance index and calculate your estimate at completion using three different methods . The Prime-Project Management Professional curriculum introduces advanced level project coordination
more...
Project Management Professional Quality Management
Project Management: Quality Management, is the sixth of eleven courses in this curriculum. After the completion of this course you will be able to identify quality management principles, interpret control charts, identify the steps involved in creating a cause and effect diagram and use Pareto analysis to identify the primary causes of a problem. The Prime-Project Management Professional
more...
Project Management: Quality Management, is the sixth of eleven courses in this curriculum. After the completion of this course you will be able to identify quality management principles, interpret control charts, identify the steps involved in creating a cause and effect diagram and use Pareto analysis to identify the primary causes of a problem. The Prime-Project Management Professional
more...
Project Management Professional Human Resources Management
Project Management: Human Resource Management, is the seventh of eleven courses in this curriculum. After the completion of this course you will be able to recognize the impact of organizational structures on project management, identify the five key barriers to collaboration and identify appropriate strategies for selecting project personnel. The Prime-Project Management Professional curriculum
more...
Project Management: Human Resource Management, is the seventh of eleven courses in this curriculum. After the completion of this course you will be able to recognize the impact of organizational structures on project management, identify the five key barriers to collaboration and identify appropriate strategies for selecting project personnel. The Prime-Project Management Professional curriculum
more...
Project Management Professional Communications Management
Project Management: Communications Management, is the eighth of eleven courses in this curriculum. After the completion of this course you will be able to identify the six evaluation criteria for a project communication system, identify five situations where exception reporting is required and measure the performance of a project using earned value analysis. The Prime-Project Management
more...
Project Management: Communications Management, is the eighth of eleven courses in this curriculum. After the completion of this course you will be able to identify the six evaluation criteria for a project communication system, identify five situations where exception reporting is required and measure the performance of a project using earned value analysis. The Prime-Project Management
more...
Project Management Professional Risk Management
Project Management: Risk Management, is the ninth of eleven courses in this curriculum. After the completion of this course you will be able to identify the four responses to risk, identify methods of prioritizing risks and calculate the expected monetary value for different decisions. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques
more...
Project Management: Risk Management, is the ninth of eleven courses in this curriculum. After the completion of this course you will be able to identify the four responses to risk, identify methods of prioritizing risks and calculate the expected monetary value for different decisions. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques
more...
Project Management Professional Procurement Management
Project Management: Procurement Management, is the tenth of eleven courses in this curriculum. After the completion of this course you will be able to identify the key components of a formal solicitation, compare providers in terms of multiple criteria and identify the key contract types. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques
more...
Project Management: Procurement Management, is the tenth of eleven courses in this curriculum. After the completion of this course you will be able to identify the key components of a formal solicitation, compare providers in terms of multiple criteria and identify the key contract types. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques
more...
Project Management Professional Certification Review
Project Management: Certification Review, is the last of eleven courses in this curriculum. After the completion of this course you will be able to know how best to prepare for PMP certification, be prepared for questions on the PMBOK knowledge area of project integration management, project scope management and project time management. The Prime-Project Management Professional curriculum
more...
Project Management: Certification Review, is the last of eleven courses in this curriculum. After the completion of this course you will be able to know how best to prepare for PMP certification, be prepared for questions on the PMBOK knowledge area of project integration management, project scope management and project time management. The Prime-Project Management Professional curriculum
more...
The Emotionally Intelligent Leader
Putting emotional intelligence to work is an emerging trend in corporate leadership. Developing the best talents in executives, managers, and others throughout the organization has become vital to corporate success. As a leader, you cannot rely upon your intellectual knowledge. You must have the interpersonal competence that comes with emotional intelligence. This course will guide you in
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Putting emotional intelligence to work is an emerging trend in corporate leadership. Developing the best talents in executives, managers, and others throughout the organization has become vital to corporate success. As a leader, you cannot rely upon your intellectual knowledge. You must have the interpersonal competence that comes with emotional intelligence. This course will guide you in
more...
The Who What Why of ISO 9000 2000
This course provides a brief history of the International Organization for Standardization (ISO). It outlines ISO's mission and structure by examining the three standards that comprise the ISO 9000 family of standards: ISO 9000:2000, ISO 9001:2000, and ISO 9004:2000. This course also presents the universal quality fundamentals that form the foundation of the concepts and practices required by
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This course provides a brief history of the International Organization for Standardization (ISO). It outlines ISO's mission and structure by examining the three standards that comprise the ISO 9000 family of standards: ISO 9000:2000, ISO 9001:2000, and ISO 9004:2000. This course also presents the universal quality fundamentals that form the foundation of the concepts and practices required by
more...
Building a Quality Management System
This course introduces the Quality Management System (QMS) model which is a conceptual framework for the ISO 9001:2000 standard requirements. The QMS model emphasizes ISO 9001:2000's new focus on a process approach to quality, continual improvement, and customer satisfaction. In addition, this course describes the important role that documentation plays in building a quality management system and
more...
This course introduces the Quality Management System (QMS) model which is a conceptual framework for the ISO 9001:2000 standard requirements. The QMS model emphasizes ISO 9001:2000's new focus on a process approach to quality, continual improvement, and customer satisfaction. In addition, this course describes the important role that documentation plays in building a quality management system and
more...
Quality-minded Management
The ISO 9000:2000 family of standards structures its Quality Management System (QMS) model into four major clauses: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. This course provides an overview of the clause "Management Responsibility." It details management's role in establishing a quality policy and its responsibility to support
more...
The ISO 9000:2000 family of standards structures its Quality Management System (QMS) model into four major clauses: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. This course provides an overview of the clause "Management Responsibility." It details management's role in establishing a quality policy and its responsibility to support
more...
Customer Satisfaction Through Resource Management
The ISO 9001:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Resource Management is one important component of the QMS. This course examines the management of human, material, and environmental resources that are necessary to maintain an
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The ISO 9001:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Resource Management is one important component of the QMS. This course examines the management of human, material, and environmental resources that are necessary to maintain an
more...
Processes for Quality Products and Services
The ISO 9000:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. Product Realization is one vital component of the standard. This course examines how one can apply the ISO standards to all the processes required to produce a product or service. The
more...
The ISO 9000:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. Product Realization is one vital component of the standard. This course examines how one can apply the ISO standards to all the processes required to produce a product or service. The
more...
Continual Quality Improvement
The ISO 9000:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Measurement, Analysis, and Improvement is one vital component of the standard. This course examines the need to plan and implement measurement and monitoring activities to ensure that
more...
The ISO 9000:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Measurement, Analysis, and Improvement is one vital component of the standard. This course examines the need to plan and implement measurement and monitoring activities to ensure that
more...
Transitioning from ISO 9000 1994 to ISO 9001 2000
The ISO 9000 family of international standards has been drastically revised. Currently, certified organizations must plan to comply with these changes within the specified time frame or face losing their certification. The ISO 9001:2000 edition uses a new process-focused approach as illustrated in their Quality Management System model. This QMS model is structured into four areas: Management
more...
The ISO 9000 family of international standards has been drastically revised. Currently, certified organizations must plan to comply with these changes within the specified time frame or face losing their certification. The ISO 9001:2000 edition uses a new process-focused approach as illustrated in their Quality Management System model. This QMS model is structured into four areas: Management
more...
Communicating and Implementing Requirements
...st assists with detailed design work, testing and quality assurance activities, and supporting solution implementation.This course will explore methods of creating a requirements communication plan, developing and presenting a requirements package, and conducting a formal review and sign-off of documented requirements. It will also look at how to review and revise solutions, assess and select a
more...
...st assists with detailed design work, testing and quality assurance activities, and supporting solution implementation.This course will explore methods of creating a requirements communication plan, developing and presenting a requirements package, and conducting a formal review and sign-off of documented requirements. It will also look at how to review and revise solutions, assess and select a
more...
Project Management: Quality Standards
This course covers the characteristics of quality, addresses the key issues of quality management, and describes the contributions of quality management pioneers Deming, Juran, and Crosby. This program also covers quality planning issues and techniques. In addition, you will learn how to perform specific planning activities that will positively impact project quality, as well as how to use
more...
This course covers the characteristics of quality, addresses the key issues of quality management, and describes the contributions of quality management pioneers Deming, Juran, and Crosby. This program also covers quality planning issues and techniques. In addition, you will learn how to perform specific planning activities that will positively impact project quality, as well as how to use
more...
ISO 9001 2000 Overview of Standards
In ISO 9001: 2000: Overview of Standards you will learn the fundamentals of the ISO system of standards. It examines quality management in general and ISO in particular, focusing on the history of ISO and how their standards are developed. It then teaches the initial steps an organization should take when seeking initial or upgraded certification from ISO. Members of Corporate Management,
more...
In ISO 9001: 2000: Overview of Standards you will learn the fundamentals of the ISO system of standards. It examines quality management in general and ISO in particular, focusing on the history of ISO and how their standards are developed. It then teaches the initial steps an organization should take when seeking initial or upgraded certification from ISO. Members of Corporate Management,
more...
ISO 9001 2000 Implementing Standards
In ISO 9001:2000 Implementing Standards you learn about the principal ISO Clauses, new ISO requirements and the documentation and potential auditing pitfalls associated with each one. The Clauses are summarized and explained in real-world situations, enabling the learner to achieve the maximum benefit from experiencing a quality management system operate most efficiently. Members of Corporate
more...
In ISO 9001:2000 Implementing Standards you learn about the principal ISO Clauses, new ISO requirements and the documentation and potential auditing pitfalls associated with each one. The Clauses are summarized and explained in real-world situations, enabling the learner to achieve the maximum benefit from experiencing a quality management system operate most efficiently. Members of Corporate
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ISO 9001 2000 The Auditing Process
In ISO 9001:2000: The Auditing Process you learn about the fundamentals of the auditing process for ISO 9000: 2000. It explains the basic audit procedures and requirements as well as the importance of starting and closing the audit in the correct fashion. Members of Corporate Management, Management Representatives, Directors of Quality Assurance, and Production Managers interested in the
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In ISO 9001:2000: The Auditing Process you learn about the fundamentals of the auditing process for ISO 9000: 2000. It explains the basic audit procedures and requirements as well as the importance of starting and closing the audit in the correct fashion. Members of Corporate Management, Management Representatives, Directors of Quality Assurance, and Production Managers interested in the
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System Analysis and Design
The System Analysis and Design WBT provides an overview of various systems concepts, such as characteristics and elements, in an organization. It also describes the various phases involved in developing a new system and the role of the system analyst. Its discusses various steps and tools used for gathering information that will be required for preliminary investigation. The course identifies the
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The System Analysis and Design WBT provides an overview of various systems concepts, such as characteristics and elements, in an organization. It also describes the various phases involved in developing a new system and the role of the system analyst. Its discusses various steps and tools used for gathering information that will be required for preliminary investigation. The course identifies the
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Software Project Management
The Software Project Management WBT is the final course in the Software Engineering curriculum. This course is meant for professionals whose responsibilities include design, development, or management of software systems and who want to understand the basics of software project management. The course provides an introduction to the basic concepts of software project management. It examines the
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The Software Project Management WBT is the final course in the Software Engineering curriculum. This course is meant for professionals whose responsibilities include design, development, or management of software systems and who want to understand the basics of software project management. The course provides an introduction to the basic concepts of software project management. It examines the
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Project Management - Project Quality Management
In Project Management - Project Quality Management you will learn how an organization should manage processes that determine quality policies objectives and responsibilities. You will also learn the key inputs techniques and outputs of quality planning quality assurance and quality control. Finally you will learn the contributions made by the pioneers of quality management.
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In Project Management - Project Quality Management you will learn how an organization should manage processes that determine quality policies objectives and responsibilities. You will also learn the key inputs techniques and outputs of quality planning quality assurance and quality control. Finally you will learn the contributions made by the pioneers of quality management.
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Software Engineering Concepts
In this course, the student will learn to apply the appropriate development strategy and life cycle model by examining their characteristics, advantages and disadvantages and comparing these with the needs of the project. The students also learn the basic concepts of Configuration Management, Verification and Validation and Software Quality Assurance.
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In this course, the student will learn to apply the appropriate development strategy and life cycle model by examining their characteristics, advantages and disadvantages and comparing these with the needs of the project. The students also learn the basic concepts of Configuration Management, Verification and Validation and Software Quality Assurance.
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Software Quality Assurance
In this course the students will follow the process of quality assurance and understand the need for and function of QA in software development. With the aid of a sample quality plan, they will learn the topics and techniques needed to develop and implement a QA plan and ensure quality in software development.
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In this course the students will follow the process of quality assurance and understand the need for and function of QA in software development. With the aid of a sample quality plan, they will learn the topics and techniques needed to develop and implement a QA plan and ensure quality in software development.
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From Technology Ed
Quality Control
Quality Control
Course Description
Quality Control (QC) ensures that products and services are designed and produced to meet or exceed customer expectations. "Quality Control" is a course that introduces the basics for understanding, developing, and implementing a quality control program. We review several key definitions, tools used (basic statistics and graphs), and emerging industry
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From ProTrain Online
(ISC)2 - ISSEP
Developed and maintained under a joint agreement between the International Information Systems Security Certification Consortium (ISC)2 and the U. S. National Security Agency, Information Assurance Directorate (NSA/IAD), ISSEP is a master-level, vendor-neutral certification that recognizes mastery of an international standard for information security and understanding of a Common Body of Knowledge
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Developed and maintained under a joint agreement between the International Information Systems Security Certification Consortium (ISC)2 and the U. S. National Security Agency, Information Assurance Directorate (NSA/IAD), ISSEP is a master-level, vendor-neutral certification that recognizes mastery of an international standard for information security and understanding of a Common Body of Knowledge
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From Knowledge Matters LLC
Microsoft Certified Systems Engineer
...rtified Systems Engineer and achieve DoD 8570 Information Assurance Technology Level 2 and Information Assurance Management Level 1. This high level engineering program requires successful completion of TROYa ™s MCSA program as a prerequisite or prior instructor approval. The courseware is targeted for an in-depth study and implementation of Microsofta ™s Active Directory with a
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...rtified Systems Engineer and achieve DoD 8570 Information Assurance Technology Level 2 and Information Assurance Management Level 1. This high level engineering program requires successful completion of TROYa ™s MCSA program as a prerequisite or prior instructor approval. The courseware is targeted for an in-depth study and implementation of Microsofta ™s Active Directory with a
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Microsoft Certified Desktop Support Technician
...sktop Support Technician and achieve DoD 8570 Information Assurance Technology Level 1 in the growing Information Technology industry. This program begins with a comprehensive introduction to computing technology with both A+ and Network+ course curriculum and is followed by select courseware targeted for Microsoft MCDST certification. This program leads to three highly recognized technical
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From Teach Me IT
Software Project Management
... It also describes various approaches to software quality assurance, software configuration management, and risk management. After completing this course, the student will be able to:
List the factors that influence software project management
Identify the important activities that are part of software project management
Estimate the cost of a software project using the COCOMO Model
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... It also describes various approaches to software quality assurance, software configuration management, and risk management. After completing this course, the student will be able to:
List the factors that influence software project management
Identify the important activities that are part of software project management
Estimate the cost of a software project using the COCOMO Model
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System Analysis and Design
The System Analysis and Design WBT provides an overview of various system concepts, such as characteristics and elements, in an organization. It also describes the different phases in the system development life cycle. It extensively covers the various phases, such as analysis, design, and implementation, involved in developing a new system. After completing this course, the student will be able
more...
The System Analysis and Design WBT provides an overview of various system concepts, such as characteristics and elements, in an organization. It also describes the different phases in the system development life cycle. It extensively covers the various phases, such as analysis, design, and implementation, involved in developing a new system. After completing this course, the student will be able
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From Boston University Corporate Education Center
Online Preparing for the PMP Exam
...roject Quality Management: Quality planning, control, and assurance, and quality control tools.
Project Procurement Management: Knowledge of procurement and solicitation planning, bidding/request for proposals, contractor/supplier selection.
Project Communications Management: Communications planning, information distribution, progress reporting, and administrative closure.
Project Human
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...roject Quality Management: Quality planning, control, and assurance, and quality control tools.
Project Procurement Management: Knowledge of procurement and solicitation planning, bidding/request for proposals, contractor/supplier selection.
Project Communications Management: Communications planning, information distribution, progress reporting, and administrative closure.
Project Human
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From JED New Media inc.
L'ABC d'une pr sentation efficace
Ce JEDlet pr sente quelques techniques qui aident a surmonter la crainte de parler en public, a pr senter des id es clairement, a toucher et a convaincre un public en un mot, a faire des pr sentations efficaces et convaincantes.
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Ce JEDlet pr sente quelques techniques qui aident a surmonter la crainte de parler en public, a pr senter des id es clairement, a toucher et a convaincre un public en un mot, a faire des pr sentations efficaces et convaincantes.
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