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Interactive Analytics This Free Webinar is designed for Business analysts and developers to become familiar with using BIRT to design and develop Interactve Financial Dashboards and BI Applications with rich data visualizations. BIRT is a top level project within Eclipse and is the fastest growing open source reporting technology with over 5 million dowloads in the past 2 years. Actuate founded and continues to co-lead  more...

Grow Spiritually Succeed Managerially Thinking is an art, a skill and one needs to practice it like a musical instrument or a sport. A successful manager or a leader must learn how to use this wondrous equipment in order to think, to reason and decide his / her course of action(s) in personal as well as professional life. Learning Objectives: History of human development, Intellect Vs Intelligence, Objectivity at work, 3 C's of  more...

SEXUAL AND UNLAWFUL HARASSMENT PREVENTION FOR EMPLOYEES Damages for Sexual and Unlawful Harassment Prevention claims can be in the millions. Courts have made it clear that an employera ™s best defense is to have a Sexual and Unlawful Harassment Prevention policy and provide training to managers and employees on that policy. This engaging, informative and fun on-line liveSexual and Unlawful Harassment Prevention webinar will provide  more...

MANAGER TIPS FOR AVOIDING LEGAL PITFALLS WHEN MANAGING EMPLOYEES ...oid the legal pitfalls that managing employees can bring. Attend this engaging and informative on-line live webinar to learn best practices for avoiding liability when managing employees including: Drafting a performance review that will not hurt you later on in court Properly drafting disciplinary warnings: what you need to include How to think like a lawyer in interacting with  more...

FLSA CLASSIFICATION MISTAKES - INDEPENDENT CONTRACTORS AND STUDENT INTERNS The Department of Labor has waged all out war on employers that misclassify their employees as independent contractors. This is a hot topic for the Department of Labor and employers that don't understand the law risk potential audits and lawsuits. Attend this informative in-depth webinar to learn how to properly identify who is an employee and who is an independent contractor. Get up-to-date on  more...

AVOID LEGAL PITFALLS OF DRAFTING JOB DESCRIPTIONS Job Descriptions are legal documents that can and often are used in a court of law as evidence against an employer. Learn how to avoid the legal pitfalls of drafting these legal documents and best practices for drafting all of your job descriptions. This on-line live webinar will help you avoid legal problems related to the Americans with Disabilities Act, employment discrimination and  more...

LEGAL LANDMINES EXEMPT VS NON-EXEMPT CLASSIFICATION ISSUES Dona ™t get caught by the Department of Labor for misclassification of your employees! Attend this informative and engaging on-line live webinar today to learn key methods to avoid FLSA liability for misclassification of employees. This webinar will be presented by an experienced employment attorney who will provide an in-depth summary of what you need to know and answer all your FLSA and  more...

Top Tips For Managers to Prevent Harassment in your Workplace ...ssment under both federal and state law. Managers who attend HR Learning Center's sexual harassment training webinars will review the heightened responsibilities they have with regard to unlawful harassment in the workplace and will fully understand their obligations with regard to their legal responsibilities as managers. The course incorporates a review of what should be included in a  more...

Implementing Statistical process Control SPC for Short Run Production ...attend the Manufacturing Executive Institutea ™s August 16th 2012 3rd Thursday - a Operations Improvement Seriesa FREE webinar, a Implementing Statistical Process Control for Short-Run Production.a SPC has helped many manufacturing companies achieve world class quality in production operations. Application of SPC techniques have become commonplace and a normally accepted business  more...

A Case for Routine Use of Statistical Process Control SPC in Manufacturing ...attend the Manufacturing Executive Institutea ™s FREE June 2012 3rd Thursday - a Operations Improvement webinar, A Case for Routine Use of Statistical Process Control (SPC) in Manufacturing. Statistical Process Control is a term that describes a process for predicting failures and methodically determining the underlying cause(s) before the predicted failures can manifest into real  more...

A Better Method for Cross Training Production Personnel ...attend the Manufacturing Executive Institutea ™s August 2009 3rd Thursday - Operations Improvement Series FREE webinar, A Better Method for Cross-Training Production Personnel. Companies that take cross training of production personnel seriously report as much as a 30% fewer direct labor employees than exact peer companies. They also report faster cycle times, higher fill rates and  more...

Measuring Performance of Your Global Procurement Organization How to Shape Behaviours in Global Purchasing ...attend the Manufacturing Executive Institutea ™s November 8th, 2011 a Global Manufacturing Enterprise Seriesa FREE webinar, a Measuring Performance of Your Global Procurement Organizationa How to Shape Behaviors in Global Purchasing.a This montha ™s powerful 1-hour webinar has 2 important objectives: 1. Define the best alternatives for structuring a modern Procurement  more...

How to Factually Evaluate Critical Supplier Performance and Risks ...If you answered YES to any of these questions, you should attend this FREE webinar. Alan G. Dunn, President of GDI Consulting & Training Company will share how GDI's Supplier Assessment Practice performs Comprehensive Supplier Performance & Risk Assessments at supplier sites across the globe. These assessments are fact-based evaluations of suppliers that result in a clinical evaluation of  more...

How to Conduct an Effective Monthly Variance Review Meeting It has been said that difference between a GOOD plant manager and a GREAT plant manager is often in how operating variances are routinely addressed and how corrective actions are routinely executed. Great plant managers always conduct a routine a Variance Review Meetinga each month, challenging their direct reports to explain all significant variances from plan. These variances are usually,  more...

How to Achieve Maintain ERP Systems Master File Data Integrity ...attend the Manufacturing Executive Institutea ™s May 19th 2011 3rd Thursday - a Operations Improvement Series FREE webinar, How to Achieve & Maintain ERP Systems Master File Data Integrity. Contrary to the popular belief that modern, fully-integrated information systems provide executives with the tools to make more effective and efficient decisions, there is increasing evidence that  more...

Early Intervention Field Trauma Training First responders (e. g., fire/ rescue, emergency medical services, law enforcement) as well as mental health and health care professionals will benefit from Field Trauma training. This is an entry-level program and no pre-requisites are required to receive the Field Trauma designation other than successful course completion. Participants will learn about on-site responding and learn how to respond  more...

Demystifying the Calculations of Efficiency Utilization and Productivity ...attend the Manufacturing Executive Institutea ™s November 2010 3rd Thursday - a Operations Improvement Series FREE webinar, Demystifying the Calculations of Efficiency, Utilization & Productivity. Given enough time, important terms always seem to morph and get used interchangeably. This is true with many daily terms we use in business. Worse, when important terms morph, the original  more...

How to Calculate the Impact on Total Factory Costs from a One Percent Change in Planned Load ...attend the Manufacturing Executive Institutea ™s September 2010 3rd Thursday - Operations Improvement Series FREE webinar, How to Calculate the Impact on Total Factory Costs From a 1% Change in Planned Load. The largest cost driver in most manufacturing companies, outside of the cost of direct material, is underutilization of semi-fixed and fixed costs. These costs are the aggregated  more...

Effective Corrective and Preventive Actions CAPA 10 Steps - Webinar By GlobalCompliancePanel Overview: This CAPA training program helps you to understand, in 10 easy steps, the entire CAPA process. It includes elements of Quality Tools, Team Effectiveness, Awards & Recognitions, and Verification & Validation of actions taken. Attend this webinar to grasp the A to Z of CAPA and learn how to implement & manage it for success. Thursday, June 7, 2012 10: 00 AM PDT | 01: 00 PM EDT  more...

Verification vs Validation in Regulated Industries - Webinar By GlobalCompliancePanel Overview: Attend this webinar to understand the differences and benefits of verification and validation. Learn about the risks and complications involved with the application of sound verification and validation principles. Thursday, March 1, 2012 10: 00 AM PST | 01: 00 PM EST  more...

Calculating Overtime Correctly - Webinar By TrainHR ...suffering damages from civil law suits. Why you should attend: Calculating overtime is simple, right? Ita ™s just time and a half! What is so tough about that? Not so fast. Overtime is based on the regular rate of pay, and calculating the regular rate of pay is more complex than it appears. Whata ™s included in the calculation? The reasonable cost of meals, lodging,  more...

Audits In The Health Care Industry - Getting Ready for an Outside Audit - Webinar By mentorhealth You need to attend in order to control your own destiny. Get involved up front instead of being a "sitting duck". Tuesday, October 11, 2011 10: 00 AM PDT | 01: 00 PM EDT  more...

Introduction to Contamination Control Master Plans - By GlobalCompliancePanel ...attend: Manufacturers of human medical products have established myriad control programs to comply with FDA regulations regarding control of product contaminants. However, due to variable emphasis being placed on each of these control elements by FDA auditors, most manufacturers have developed their programs in a piecemeal fashion. Thus, each element in a manufacturer's control program has been  more...

JAVA J2EE JEE Professional Role Based Training from Zaran Tech ...ject Case Studies + Assignments Training Materials: All attendees would receive a Assignment after each module, a Notes and study material for examples covered. Training Format: This course is delivered as a highly interactive session, with extensive live examples. This course is delivered in Online using Web and Audio Conferencing. Timing: Weekdays and Weekends after work hours.  more...

Business Analyst Competency Development Program ...nage risk & regulation and leverage talent. Who should attend? a Entry-level IT Business Analysts a Non IT professionals aspiring to get into Business analysis/ analyst. a Self-taught IT Business Analysts wanting to fill in the gaps and put all the pieces together a Systems Analysts and programmers interested in expanding their role into the business area. About the Trainer:  more...

A Simpler Approach to Implementing or Validating CGMPs to 21 CFR 11 Electronic Records Signatures - Webinar By GlobalComplianceP ... CFR Part 11 CGMP software V&V process. Why you should attend: Software has become pervasive in medical product manufacturing documentation and cGMP compliance actions, and in the controlling, running and monitoring of medical product processes, whether they be in the pharmaceutical, medical device, biologics or dietary supplements industries. Software is being developed for routing,  more...

Verification vs Validation in Regulated Industries - webinars by gcp Attend this webinar to understand the differences and benefits of verification and validation. Learn about the risks and complications involved with the application of sound verification and validation principles.  more...

Practical Laboratory Statistics ...many different kinds of test equipment. Why Should You Attend: Most people hate statistics, because they don't understand statistics. If you either generate or review laboratory data, you will want to attend this seminar. We will discuss the basics in a way that doesn't involve lots of jargon and complicated equations. We use real world examples and common spreadsheet functions to show you  more...

Validating Radiation Sterilization for Medical Device Industries by gcp ... to maintain the process effectiveness. Why should you attend: Radiation sterilization validation is a topic that results in many audit observations from the FDA and international regulatory bodies. Proper understanding of the principles and requirements of the related standards is crucial to proper compliance. In addition, understanding the requirements and integrating them early in the  more...

Breakthrough Performance Management that is Practical Effective and User-Friendly ...backwards, which is counter productive. Why should you attend: Most employees hate appraisals and managers tend to dislike them even more. The annual bloodletting ritual called evaluations is designed to find one's faults and shortcomings in a vieled attempt to encourage improved performance. This negative interaction destroys morale and hurts productivity. Learn a 21st-century approach to  more...

The Law and Psychology of Mental Health Issues at Work Substance Abuse Depression and the Bermuda Triangle of the ADA the FMLA a ...h problems with managers and employees. Why you should attend: Rrisk of litigation if psychiatric disabilities aren't handled correctly, mental illnesses are one of the most treatable disorders but only a third of individuals who have them get help, this costs organizations millions of dollars each year, Areas Covered In the Seminar: How the ADA, FMLA and Workers' Comp intersect When do  more...

Document Retention and Destruction ...attend this webinar to be sure both you and your staff in charge of records understands the responsibility and importance of knowing and following proper procedures. When auditing how information is kept by Human Resource Departments, many questions come up regarding where records are kept, how long they should be kept and when and how they should be destroyed in order to stay in  more...

Auditing and Administrating Human Resources Policies and Practices by TrainHR ...nd convey desired culture and behavior. Why you should attend: Human Resources policy is an important communication tool which can In Human Resources and as a manager, you will find yourself referring to the policies on a frequent basis and It is essential that Human Resources Policy is written clearly, complies with legal obligations, covers most all workplace situations and is reflective  more...

How to Create Configure and Manage a Design Inputs - Design Outputs Traceability Matrix utilizing the principles of Lean Documen ...ach to these key and related documents. Why you should attend: Do you find yourself constantly struggling to create, manage, and maintain all of the information found in Design Inputs, Design Outputs, and traceability matrices - which is often redundant, repetitive, and chained together in a cumbersome way? Do you find that your design and manufacturing resources are spending way too much  more...

Creation and management of a Controlled Document System for a Life Sciences manufacturing plant utilizing the principles of Lean ...onfiguration to this key part of a QMS. Why you should attend: Do you find yourself constantly struggling to create, manage, and maintain all of the information found in controlled documents - which is often redundant, repetitive, and chained together in a cumbersome way? Do you find that your design and manufacturing resources are spending way too much time on documentation and not enough  more...

Document Retention and Destruction by TrainHR ...attend this webinar to be sure both you and your staff in charge of records understands the responsibility and importance of knowing and following proper procedures. When auditing how information is kept by Human Resource Departments, many questions come up regarding where records are kept, how long they should be kept and when and how they should be destroyed in order to stay in compliance.  more...

Good Documentation Practices for Laboratory Operations - Webinar By GlobalCompliancePanel ...apply to the pharmaceutical laboratory. Why Should You Attend: Discover what the FDA and EU regulations say about documentation Learn what your signature and/ or initials mean on a document See how to handle and manage data entry and errors Review "Do's" and "Don'ts" of documentation practices Discuss rounding and limit expression determinations Recognize how  more...

Instructor-Led Live Online Video Training - leadership classes ...le. As in a regular classroom setting, the participants attending the training will have an opportunity to interact with the instructor by asking questions and request clarification. The Setting: 1. The employees attend a scheduled online video class by meeting in the companya ™s training or conference room. 2. The meeting room is equipped with a large monitor, strategically  more...

DHF DMR DHR Technical File and Design Dossier - Key Requirements and Future Directions - Webinar By GlobalCompliancePanel ...nd the Notified Body will be discussed. Why you should attend: Increasingly U. S. companies are going global and must meet different product design documentation. The cGMPs mandate Design Control and the Design History File (DHF). In order to sell globally, the EU's CE-marking documentation is a requirement - the Technical FiIe or Design Dossier. Currently they serve different purposes,  more...

The GCPICH Obligations of Sponsors Monitors and Investigators - barriers and solution - Webinar By GlobalCompliancePanel ... US FDA regulations and ICH guidelines. Why Should You Attend: All CROa ™s, Sites, and Sponsors of Clinical Research involved in the drug and device development process have an interest in being prepared for the audit process. Attending this Webinar is a good step toward learning the ICH processes and why the Sponsora ™s / CROa ™s Monitors are so important. Areas Covered  more...

Pharmaceutical and Medical Device Validation Guidances - Similarities and Differences - Webinar By GlobalCompliancePanel ... and Canadian regulations included for exploration. After attending this webinar, attendees will have a greater perspective of process validation and its application to all medical products. They will better understand the importance of their role not only in maintaining the process but also in helping diagnosis and treatment of patients more consistent. Why Should You Attend: Process  more...

Auditing an Active Pharmaceutical Ingredient API Contract Manufacturing Organization CMO - Webinar By GlobalCompliancePanel ...hin quality agreements with a CMO firm. Why Should You Attend: Attending this webinar will help you identify what you need to know and examine during an audit of your CMO or API suppliers. The webinar leader will help you identify key regulatory and industrial issues associated with API manufacturing. You are purchasing more than a chemical or biological material. You are purchasing a  more...

Designing a CAPA System that Meets and Exceeds Regulatory Requirements - Webinar By GlobalCompliancePanel ...l, and legal expectations from the FDA. Why Should You Attend: The webinar is designed for mid-level Quality Engineers and Quality Engineers who design and manage the Quality system. What you will learn: * The CAPA definition * the CAPA LIFE cycle * Tools for each CAPA cycle * CAPA requirements * Tools for Preventive Action * Common FDA CAPA findings and  more...

Develop and Execute the Company Software VV Program - Webinar By GlobalCompliancePanel ...into an effective software V&V process. Why Should You Attend: Software has become pervasive in medical devices themselves, and in the controlling, running and monitoring of medical product processes, whether they be in the pharmaceutical, medical device, biologics or dietary supplements industries. Software is being developed for medical imaging, and even though control of computer for  more...

Root Cause Analysis - The Heart of a Successful CAPA Program - Webinar By GlobalCompliancePanel ...nga and minimize compliance problems. Why Should You Attend: Expectations for meaningful, results driven root cause analysis that addresses and resolves underlying product problems are increasing among regulatory agencies world wide, with good reason. EU's ISO 14971 (Device Risk Management) and the FDA's QSIT and Q9, underscore this increased emphasis. A valid closed-loop CAPA system  more...

Developing the Master VV Plan to Meet US FDA ISO 13485 and 14971 Requirements - Webinar By GlobalCompliancePanel ... and 21 CFR Part 11 must be considered. Why Should You Attend: Verification and validation requirements have always been part of the US FDA's GMPs. However, with increasing technology, both industry and regulatory agencies expectations have increased. Recent high-profile field problems indicate that V&V activities are not planned or carried out as completely as expected, and may not be fully  more...

21 CFR Part 11 How to Successfully Prepare for and Host an FDA Inspection - Webinar By GlobalCompliancePanel ... a good guideline for other industries. Why Should You Attend: More and more organizations are striving to "go green" and develop "sustainable" organization's strategies, which almost always includes using more and more of the computer technologies. Part 11 is a regulation that regulates the technology when it comes to electronic signatures and electronic records and will be more then ever  more...

Internal 21CFR Part 11 Compliance Auditing of Computer Systems - Webinar By GlobalCompliancePanel ... audits, CAPA and remediation programs. Why should you attend: "Show me how you manage your computer systems in compliance with 21CFR Part 11." These words from an FDA or state regulatory inspector can send shivers down your spine. Are you ready for an internal QA or FDA inspection at your site? Areas Covered in the Session: * 21CFR Part 11 Compliance * Review of the  more...

Key Factors to Write an Effective Standard Operating Procedure SOP and Work Instructions WIs - Webinar By GlobalCompliancePanel ...ate Work Instructions from Standard operating procedures. Attendees will learn the steps used to write effective work instructions and Standard operating procedures. Why Should You Attend: The current shift in FDA thinking is that manufactures do not give their employees enough direction to perform their jobs. This thinking is reflected in many warning letters that written to organizations  more...

Design History File DHF Device Master Record DMR Device History Record DHR and Technical File TF - Regulatory Documents Explaine ...cords easily accessible? Are you confused by these terms? Attend this Webinar to have these questions answered. Why should you attend: Many citations by FDA and notified bodies include findings with respect to insufficient information in the Design History File, not following the procedures to make the device as established in the DMR, and incomplete or inaccurate production data of  more...

The Most Common Problems in FDA Software Validation Verification- Webinar By GlobalCompliancePanel ...he V&V process to the product and risk. Why you should attend: * Whether you're planning to audit an internal IT system, anticipating an audit from a customer, preparing for the inevitable FDA inspection, or a vendor wishing to clearly demonstrate a software product is Part 11 compliant, this teleconference will give both old hands and new staff the practical information needed to  more...

Data Security Analysis for Healthcare Providers - Webinar By GlobalCompliancePanel ... preventing potential HIPAA violations. Why should you attend: Attendees will learn what their risk analysis and security analysis obligations are under HIPAA and the new "meaningful use" rules under the HITECH Act. Attendees will receive questionnaires and checklists that can be adapted for use by a healthcare provider to conduct a targeted risk analysis and meet HITECH and HIPAA  more...

Webinar on Cloud Computing SaaS - Webinar By GlobalCompliancePanel ...required to maintain a validated state. Why should you attend: If cloud computing is so potentially important and valuable, why is it so feared? The biggest fear in regulated industries is maintaining a compliant system that is not fully controlled by the client, since the vendor is in possession of servers and software. Cloud computing is cheaper in the long run, but the quality of  more...

Understanding Attribute Acceptance Sampling including Z14 and c0 Plans -- Webinar By GlobalCompliancePanel ...attendees with the tools needed to understand and implement acceptance sampling. We explain the basis for sampling plans, the binomial distribution, and show how it helps us understand the sampling plan's performance using the operating characteristic (OC) curve. Participants will gain a solid understanding of how the OC curve is built, how to use it, and how to identify some of the most  more...

Requirements of the Master Production Record - Webinar By GlobalCompliancePanel ...of Master Production Records. The material will enable attendees to establish a consistent approach to the design of MPR, including cover page content, instructions, processing requirements and limits, and signature expectations. (There will also be a note on Device Master Record.) In addition to learning what is meant by "list of components", the session will cover attachments and  more...

Best Practices for the Implementation and Use of Test Management Tools - Webinar By GlobalCompliancePanel ... and Testing Automation considerations. Why should you attend: This webinar will address the benefits of implementing a Test Management Tool to manage the validation life cycle, considerations for the implementation project of a Test Management Tool, Test Management Tool Operation/ Maintenance requirements and Automated Testing considerations. Areas Covered in the Session: * System  more...

FDA Clinical Trial Auditing and the due diligence Companies should conduct as part of their monitoring program - Webinar By GCP ...ment study conduct carelessly is folly. Why should you attend: All CRO's, Sites, and Sponsors of Clinical Research involved in the drug and device development process have an interest in being prepared for the audit process. Attending this Webinar is a good step toward learning the FDA processes and why the Sponsor's / CRO's Monitors are so important. Areas Covered in the Session:  more...

Gowning Systems Used in Cleanrooms Controlled Environments - Webinar By GlobalCompliancePanel ...jections. * Avoid product recalls. Why should you attend: Since humans are the major source of contamination in cleanrooms, special care must be taken to choose and provide proper garments to minimize the human impact on cleanroom quality. Gowning systems are varied in material, composition, coverage, and control capabilities. The use and donning of the garments can also vary and needs  more...

Facilities Cleaning in Cleanrooms and Controlled Environments - Webinar By GlobalCompliancePanel ...ndustry standards in cleanroom cleaning Why should you attend: Cleanroom cleaning processes and methods have been scrutinized by FDA auditors due to their important role in cleanroom management. Poor or substandard cleaning can result in manufacturing delays, nonconformances, recalls, and regulatory action. Therefore it is important to control cleanroom cleaning processes and ensure best  more...

Understanding ISO 13485 vs ISO 9001 for Successful QMS in Medical Device Industries - Webinar By GlobalCompliancePanel ... and FDA & European Union requirements. Why should you attend: International interest in certified quality systems is increasing. A Many foreign countries are now requesting medical device firm's supply them proof of certification to ISO 13485: 2003. To apply a CE mark under the Medical Device Directive, 93/ 42/ EEC, certification to ISO 13485 is required in most cases. This presentation is  more...

Good Documentation Practices for GMP Operations - Webinar By GlobalCompliancePanel ...they apply to the pharmaceutical arena. Why you should attend: The Learning Objectives of this presentation include: * Discover what the regulations say about documentation practices * Learn what your signature and/ or initials mean on a document * See how to correct errors and omissions in data entry * Learn "Do's" and "Don'ts" of documentation practices * Learn  more...

The Pharmaceutical Quality System - Webinar By GlobalCompliancePanel ...n to the Pharmaceutical Quality System. Why you should attend: The US FDA, and regulatory agencies around the world, are actively promoting the concept of a Pharmaceutical Quality System. The concept of a Quality System was imposed on the medical device industry through the implementation of a regulation - the Quality System Regulation (QSR), 21CFR820, in 1996. It is not clear when and how  more...

Elements of the Lot Disposition Process - Webinar By GlobalCompliancePanel ...CMO) manufacturing, or validation lots. Why should you attend: The process for the disposition of product lots can be tedious and overwhelming. The requirements for intermediates, Active Pharmaceutical Ingredients (API), drug substances, medical devices, finished product, and even in-house manufactured components must meet certain specifications and/ or regulatory requirements to ensure the  more...

Controlled Substances and the Hospital Pharmacy - Webinar By GlobalCompliancePanel ...pliance with the security requirements. Why you should attend: Understanding DEA regulations is important and the steps suggested in this training will give you a better insight as to what steps should be taken to prevent the illicit use or diversion of any controlled substance by hospital staff. What the presentation does is that it gives participants a better understanding of Due Diligence  more...

Overall Residual Risk Evaluation - Webinar By GlobalCompliancePanel ...an important part of this presentation. Why you should attend: One of the most important Risk Management activities is the Overall Residual Risk Evaluation which occurs at the end of the development cycle to assure the product risk meets the risk acceptability criteria prior to issuing the Risk Management Report and release of the product. Companies have not had methods in place to perform  more...

Documentation for IEC 60601-1 3rd Edition Compliance - Webinar By GlobalCompliancePanel ...w to provide the information requested. Why you should attend: In 2012, IEC 60601-1 3rd Edition will be the requirement for product certification in Europe and Canada. In 2012, the US will join these countries in full recognition of the 3rd Edition and withdrawal of recognition of the 2nd Edition. Even now, test houses are reporting delays in moving products through the certification process  more...

Developing the Risk Management Plan - Webinar By GlobalCompliancePanel ...nning in divided management structures. Why you should attend: One of the major requirements of the medical device risk management standard ISO 14971 is to develop a Risk Management Plan. One of the least understood and executed requirements are the Risk Management Plan. As ISO 14971 becomes required for product safety certification and is audited by regulators this requirement will become a  more...

FDAs New Process Validation Guidance - Webinar By GlobalCompliancePanel ...ds will find it informative and useful. Why should you attend: FDA has stated that the principles in the new guidance are directly supported by regulation, law, and current best practices, and expects to begin issuing 483s immediately. While the medical device industry has been subject to many of the requirements in the new guidance, most pharmaceutical firms and their suppliers have not  more...

The Investigation System Discovery Planning Root Cause Analysis CAPA - Webinar By GlobalCompliancePanel ...ive and compliant investigation system. Why should you attend: Inadequate failure investigations continue to be a major GMP deficiency cited during routine and "for-cause" inspections conducted by the FDA. While the FDA recognizes that failures are a part of business, it expects comprehensive investigations of those failures, the application of scientific judgment and sound solutions to the  more...

Recruiting is Critical to Your Success What is the Secret - Webinar By GlobalCompliancePanel ...artment eliminates failure as a option. Why should you attend: Because of the importance of on-time full-panel study starts, it is essential for all members of the study conduct team to be aware of the processes that need to be used to accomplish the goal. Not only is this information useful for CRO's, the sponsors must also know what is needed so they can chose the right CRO or research  more...

Understanding the Calibration Curve - Webinar By GlobalCompliancePanel ...ty of different analytical instruments. Why should you attend: Everyone who works with analytical data is working with a calibrated measurement system. However, few people really understand the principles and assumptions behind the calibration methods used for their instruments. As a result, we often make mistakes, generate poor quality data, or perform additional experiments that do not  more...

Design Control for Medical Devices - Webinar By GlobalCompliancePanel ... design stage will be included as well. Why you should attend: Because design controls must apply to a wide variety of devices, the regulation does not prescribe the practices that must be used. You need to be aware of how design control applies to your device(s). It's apparent many firms are not: inadequacy of the design control system was cited on almost half of the Warning Letters issued  more...

Process Validation for Medical Devices - Webinar By GlobalCompliancePanel ...nd international regulations for validation protocols. Attendees will also learn how to maintain adequate validation documentation systems and perform equipment qualifications and process validations, and evaluate the need for re-validations. Why you should attend: The guideline on "General Principals of Process Validation" was issued in May, 1987, and since then, medical device companies  more...

How to use QSIT to Your Advantage - Webinar By GlobalCompliancePanel ...ompanya ™s ongoing quality system. Why you should attend: If you don't know what the FDA inspector is going to look at when (s)he performs his/ her audit, how can you really know what to prepare for? Even a thorough internal audit may not focus on the areas that the FDA inspector will. The most effective way to increase the likelihood of your internal audits identifying issues that the  more...

Purchasing and Supplier Controls in the Medical Device Industry - Webinar By GlobalCompliancePanel ...s to many of the most common practices. Why you should attend: A lack of adequate control over purchases has resulted in a significant number of recalls due to component failures. Since FDA cannot regulate component suppliers, it is imperative that your company's purchasing and supplier control requirements provide the assurance that only acceptable components are used to manufacture  more...

Preparing for Pre-approval Inspections - Webinar By GlobalCompliancePanel ...ar and again at the end of the webinar. Why you should attend: Pre-approval inspections provides a relatively narrow window of time during which the NDA/ BLA/ ANDA holder can demonstrate to the FDA that the quality systems at the site are in compliance with the GMPs and that appropriate facilities are available to support manufacture of the product. It is therefore important to present the  more...

Best practices for conducting OOS investigations - Webinar By GlobalCompliancePanel ...discussed. A detailed flow chart will be used to help the attendees clearly understand the steps and the order in which they are to be performed. Common pitfalls and means of overcoming them at each of the steps will be identified by a review of recent Warning Letters. The structure of an Investigation report which satisfactorily documents the investigation will be discussed. Ample time will  more...

Does your Equipment Program meet current regulatory expectations - Webinar By GlobalCompliancePanel ...r GMP/ GLP compliance will be reviewed. Why you should attend: The equipment Program is a critical component of both GMP and GLP laboratories. It contributes to the quality and therefore reliability of the generated data which is required for critical for go-no-go decisions. An effective Equipment Program is also an expectation in GLP and GMP laboratories. Areas Covered In the Seminar:  more...

Off-Label Promotion of Drugs - Regulatory Documents Explained - Webinar By GlobalCompliancePanel ...s of materials that can be distributed. Why you should attend: This presentation will address both the regulatory and products liability consequences of off-label promotion. It discusses the fundamentals of off-label promotion and provides risk management tips to help companies prevent off-label promotion. Areas Covered In the Seminar: * Off-Label Use of Drugs * Overview of  more...

Meet FDA Expectations for a Tougher Supplier Audit Program - Webinar By GlobalCompliancePanel ...ting adrift such regulatory "partners". Why you should attend: The last few years have seen the U. S. FDA come under increasing negative public scrutiny. High profile drug recalls, food chain problems and contamination, import problems, resignations. Now a new commissioner vows no more "business as usual". Data in submissions and decisions rendered will be more science based. Most Warning  more...

Developing and Using the Product Risk Management FileReport - Webinar By GlobalCompliancePanel ...roval, while reducing liability issues. Why you should attend: The U. S. FDA has stated that the use of a medical device or pharmaceuticals entails some degree of risk. In fact, any medical procedure / intervention does. A manufacturer is responsible to identify those risks, and take reasonable steps to mitigate them as far as practical and given the 'state of the art' at the time. ISO  more...

Change Control -- Your Companys GMP Weak Point - Webinar By GlobalCompliancePanel ... of a companya ™s cGMP activities. Why you should attend: The last few years have seen an increase in product recalls. For this and other reasons, the U. S. FDA has come under increasing negative public scrutiny. High profile drug recalls, food chain problems and contamination, import problems, resignations. Now a new commissioner vows no more "business as usual". Data in submissions  more...

Tougher US FDA cGMP Compliance Audits - When Youre Not Ready - Webinar by GlobalCompliancePanel ...ssibility of a deserved Warning Letter. Why you should attend: The FDA says it's getting tougher. Recent audits and other enforcement actions indicate that's true. The past ways of doing things is not acceptable. The Agency continues to use high-profile cases to drive compliance to smaller companies and suppliers. Recent events in regulated industries indicate a public's growing  more...

Introduction to Investment Risk - Credit Market and Portfolio - Webinar by GlobalCompliancePanel ...ered so many personal and professional. Why you should attend: To avoid repeating the painful failures in risk management that occurred during the global financial crisis of 2007 to 2009 (also known as the great recession), it is essential for today's business, IT, risk, compliance, and audit managers to understand the big picture of risk management to accept that risk management goes along  more...

Excel Spreadsheets and FDA Device Regulations - Webinar by GlobalCompliancePanel ...cords and the current guidance document Why should you attend: FDA Inspections are based on ensuring compliance with the regulations. Failure to comply can result in the FDA citing the company for a violation, i. e., listing it on an FDA Form 483 Inspectional Observations. The FDA may even escalate these observations to a Warning Letter. Unfortunately, many well meaning intentions may fail  more...

Introduction to Contamination Control Master Plans - Webinar by GlobalCompliancePanel ... Achieve synergy among control programs Why you should attend: Manufacturers of human medical products have established myriad control programs to comply with FDA regulations regarding control of product contaminants. However, due to variable emphasis being placed on each of these control elements by FDA auditors, most manufacturers have developed their programs in a piecemeal fashion. Thus,  more...

Cleanroom HEPA Filter Testing Certification An Owners Guide - Webinar by GlobalCompliancePanel ...rejections * Avoid product recalls Why you should attend: Regulatory agencies expect manufacturers to periodically demonstrate that cleanrooms and controlled environments perform according to their design specifications. In addition, periodic testing confirms the efficacy of maintenance and process controls. It is the responsibility of the Cleanroom owner to maximize the value of  more...

Process Validation current industry practices and FDA Guidance Document Review - Webinar by GlobalCompliancePanel ...ools for performing process validation. Why should you attend: Process validation is an important subject for the pharmaceutical quality or regulatory professional. Process validation can be difficult and can cause confusion due to different standards, approaches, and process complexities. In this webinar, the basics of process validation will be explored along with current industry  more...

Understanding the Technical Requirements of 21 CFR Part 11 - Webinar by GlobalCompliancePanel ...n overall Part 11 compliant deployment. Why should you attend: With the announcement in 2010 of a new Part 11 Inspection initiative, life science organizations can expect to see a higher level of scrutiny of the compliance of computerized systems utilized for regulated activities. To avoid any regulatory observations on your automated systems, it is important to ensure that compliance is  more...

International Financial Reporting Standards The Basics - Webinar by GlobalCompliancePanel ...ocess. Are you ready for these changes? Why should you attend: If you are an accounting professional you need to become familiar with exactly what these new International Financial Reporting Standards consist of, and what these changes mean for companies. Areas Covered in the Session: * GAAP vs. IFRS * What will change * What will not change * Who needs to comply  more...

Practical Laboratory Statistics - Webinar by GlobalCompliancePanel ...many different kinds of test equipment. Why Should You Attend: Most people hate statistics, because they don't understand statistics. If you either generate or review laboratory data, you will want to attend this seminar. We will discuss the basics in a way that doesn't involve lots of jargon and complicated equations. We use real world examples and common spreadsheet functions to show you  more...

Effective Corrective and Preventive Actions CAPA 10 Steps to Success - GlobalCompliancePanel Virtual Seminar - Webinar By Global ...gnitions, and Verification & Validation of actions taken. Attend this webinar to grasp the A to Z of CAPA and learn how to implement & manage it for success. Why Should You Attend: We have found out, through auditing many organizations world-wide that the organizations are pretty good when it comes to corrective actions yet they are not nearly as good when it comes to the preventive actions.  more...

21 CFR Part 11 Complete Manual For Compliance Success - GlobalCompliancePanel Virtual Seminar - Webinar By GlobalCompliancePanel ... a good guideline for other industries. Why Should You Attend: FDA inspectors are ever increasing the number of inspections where they include Part 11 as a part of the scope or THE scope of the inspection. The trends and reports are showing that the FDA inspectors are focusing on electronic signatures and electronic records as more and more companies are implementing systems and technologies  more...

Reprocessing REUSABLE Medical Devices-Cleaning Labeling Requirements - Webinar By GlobalCompliancePanel ... & validating reusable medical devices. Why should you attend: Any firm reprocessing another manufacturer's medical device becomes the legal manufacturer with all the responsibilities for compliance, especially sterility. Failure to prove sterility in almost certainly a cause for either voluntary recall or FDA mandated recall. The same is true if you are reprocessing your own medical device.  more...

Utilizing Good Requirements as a Foundation for the Effective Validation of PDMA-related Computerized Systems - Webinar By Globa ...o plan and drive the validation effort. Why should you attend: With the FDA announcing that it will be performing Part 11 audit this year and the FDA currently inspecting and issuing warning letters to companies that have violated PDMA requirements, it is important to understand what the requirements are and how to ensure compliance with them. Noncompliance can cost companies millions in  more...

Labeling Requirements for Dietary Supplements - Webinar By GlobalCompliancePanel ...tability of dietary companies. The webinar teaches the attendee how to avoid common labeling compliance issues including: * Misbranding * Misleading claims * Misleading statements * Directions of use The webinar focuses on general labeling provisions for dietary supplements, requirements for inner and outer packaging, and claims made on e-commerce websites. Why  more...

Medical Device Changes and The 510k - Webinar By GlobalCompliancePanel ...510(k) submission (or 'not') rationale. Why should you attend: The FDA expects companies to perform meaningful, results driven 510(k) / change analysis activities. The company is held fully responsible for deciding when a new 510(k) filing is warranted. Growing high-profile field problems indicate that change control and ita ™s effect on regulatory review activities are not yet fully  more...

Validating Excel and Word Applications Documents - Webinar By GlobalCompliancePanel ...ng major systemic validation problems. It will assist the attendee to review their existing system in light of current and anticipated changes in regulatory thinking, and in approaches to implementing necessary changes, in a realistic, risk-based approach. Why should you attend: Pressure is increasing on the FDA to get tougher on industry. The FDA has responded. * How does that impact  more...

Project Management in a cGMP Environment - Webinar By GlobalCompliancePanel ...f recalls, and an improved bottom line. Why you should attend: The FDA expects companies to manage projects formally - to include regulatory requirements, design and/ or change control, with consideration of all applicable standards. The EU MDD and their notified bodies are no different. How can this be done from a project's inception? How can a Project Leader or Project Manager ensure  more...

Effective Training Practices for FDA Compliance - Webinar By GlobalCompliancePanel ...t regulatory bodies (from the regulations and citations), attendees will be able to envision what to include in a GMP training program. In addition, an overview of the training system, including types of training planning, will offer considerations to make GMP training more effective. Why you should attend: Regulatory agencies around the world require that training on good manufacturing  more...

Legal Risks in Social Media for Healthcare Providers - Webinar By GlobalCompliancePanel ...a policy that meets these requirements. Why you should attend: Some healthcare providers want to engage social media marketing, but are afraid of the risks. Some are active in social media, and are not aware of the risks. And some simply need to ensure that they are focusing on the correct risk areas and structuring their social media activities in ways that allow them to effectively operate  more...

Preparing for GFSI and other Third Party Audits - Webinar By GlobalCompliancePanel ...ximum benefit and score from the audit. Why you should attend: More and more customers are requiring GFSI audits such as ISO 22000, BRC and SQF or accepting them in lieu of their own audits. Without passing scores on these audits, companies are losing current accounts and are denied access to new accounts and business. Many organizations are new to the process of audits and associated  more...

Chemical Control for Food Manufacturers Ingredient Cleaning and Hazardous Materials - Webinar By GlobalCompliancePanel ... to meet program training requirements. Why you should attend: Recalls for chemical contamination can be costly to an organization injuring consumers and damaging the brand and its sales. Hundreds of opportunities for accidental and intentional contamination can occur in even the best operations. Proper chemical control can minimize risk, resulting in better risk ratings and greater  more...

Why is CAPA so often cited in medical device inspections - Webinar By GlobalCompliancePanel ...ow to develop a risk-based CAPA system. Why should you attend: In reviewing FDA Form 483 inspection observation reports and Warning Letters which are published on FDA website, we find CAPA cited in most cases. CAPA has been part of FDA regulations on the medical device industry since the 1970's and companies should have developed good CAPA systems some years ago. But FDA continues to find  more...

Avoiding FDA 483 Observations by Identifying the Root Cause of Deviations - Webinar By GlobalCompliancePanel ...th the CAPA and Change Control Systems. Why you should attend: Recent Consent Decrees have included requirements that the firm develop and implement systems that result in timely and complete investigations of deviations and corrective and preventive actions that address the root cause of deviations. FDA 483 and Warning letter observations identify inadequate investigations and follow-up.  more...

Using Foreign Trial Data in Your NDA Approval Process - Webinar By GlobalCompliancePanel ...ns and requirements for foreign trials. Why you should attend: While the law allows 100 percent of pivotal data to come from foreign trials, there have been very few such submissions accepted by FDA - mainly in limited therapeutic areas. Given lower costs and shorter recruiting times, the use of foreign sites is appealing to all drug developers, especially generic and 505(b)(2). Due to  more...

Complying with HIPAA Security Rules Whats in the rules and how you can most easily prepare for compliance - Webinar By GlobalCom ...cell phones, and portable data devices. Why you should attend: The HIPAA Security Rule, in place and as proposed in amendments going into effect in 2011, calls for all Covered Entities and Business Associates, and their subcontractors, to be in compliance with provisions protecting all kinds of electronic protected health information. While many entities have gone through the processes  more...

Medical Device Reporting Regulations and Violations - Webinar By GlobalCompliancePanel ...equirements for manufacturer reporting. Why should you attend: Medical device manufacturers continue to have problems with the MDR regulations and reporting of potential adverse events and possible device malfunctions. The regulation has been unchanged for several years, but FDA continues to find violations of these regulations. Both large and small manufacturers have been cited by FDA  more...

Internal Audits Maintaining your Quality Systems at the Ready - Webinar By GlobalCompliancePanel ... to assess and improve its own systems. Why you should attend: Maintenance is often found to present the greatest area of opportunity for improvement in the food safety chain. Lack of control of parts and condition of equipment often contributes foreign material to the product resulting in costly product recoveries. Untimely repairs affect productivity as well as customer order  more...

Operational Risk Management Ensuring Safety for Food Systems - Webinar By GlobalCompliancePanel ...ing how to reduce supplier risk levels. Why you should attend: Management from any food handling company interested in learning a basic thought process that will help them to reduce the risk of being caught in a food recall should consider attending. Which food suppliers represent high risk? Which ones are likely to cause an outbreak associated with E. coli or salmonella? Should your  more...

Assessing GCP Compliance in Clinical Trial Audits- Risk management and Best practices - Webinar By GlobalCompliancepanel ...and Institutional Review Boards (IRBs). Why you should attend: Quality assurance is defined as a "systematic and independent examination of trial-related activities and documents" that allows an auditor to determine whether or not the clinical trial was conducted according to the regulations and guidance that govern clinical research. This course will provide an overview of auditing skills  more...

Analytical Instrument and Equipment Qualification in Quality Laboratories - Webinar By GlobalCompliancePanel ...nce and data quality will be discussed. Why should you attend: The analytical instruments and laboratory equipment are easy targets for inspectors looking to cite observations of non-compliance. Are yours ready for the internal QA and external regulatory inspectors? Areas Covered in the Session: * Regulatory requirements for analytical instrument qualification * Calibration  more...

Designing and Implementing the Quality System for Combination Products - Webinar By GlobalCompliancePanel ... Global Harmonization Task Force (GHTF) guidances. The attendees will quickly learn and understand the quality systems principles through the many graphical visual techniques used in the seminar. A quality systems approach will be shown that simplifies and reduces the burden of compliance. You might even want to revamp your quality system after participation in the course. The presenter  more...

Design History File DHF Device Master Record DMR Device History Record DHR and Technical File TF - Regulatory Documents Explaine ...cords easily accessible? Are you confused by these terms? Attend this Webinar to have these questions answered. Why should you attend: Many citations by FDA and notified bodies include findings with respect to insufficient information in the Design History File, not following the procedures to make the device as established in the DMR, and incomplete or inaccurate production data of  more...

New Changes to HIPAA The latest changes in the regulations and what they mean to you - Webinar By GlobalCompliancePanel ... comprehensive look at the changes in the law and prepare attendees for the process of incorporating the changes into how they do business in their facilities. Business associates are now directly covered by the HIPAA privacy and security regulations and are liable for fines and penalties if they do not comply. In addition, there are new kinds of businesses that are considered to be business  more...

Preventive and Corrective Maintenance Protect your assets Protect your consumers - Webinar By GlobalCompliancePanel ...iew of some leading software solutions. Why you should attend: Maintenance is often found to present the greatest area of opportunity for improvement in the food safety chain. Lack of control of parts and condition of equipment often contributes foreign material to the product resulting in costly product recoveries. Untimely repairs affect productivity as well as customer order  more...

How to Prevent or Handle Protocol Deviations and Violations to be GCP and Regulatory Compliant - Webinar By GlobalCompliancePane ...h. TO not follow the protocol is folly. Why Should You Attend: Protocol Deviations and Violations are one of the most common problems identified by FDA Investigators and is a main reason for the rejection of clinical data from a particular site or even a study. Forewarned is forearmed. Areas Covered in the Session: * How to know when the protocol is not followed (PNF)? * What  more...

Recalls Removals and Market Corrections in Compliance with FDA and ISO Requirements - Webinar By GlobalCompliancePanel ...ns, and provides recommended practices. Why should you attend: There are certain circumstances in which a report from the field requires the device manufacturer to take steps regarding product in the field. It is critical that the company take the required steps in the required timeframes. If not, FDA's sanctions could be so onerous as to result in the company's inability to ship product.  more...

FDA 483 Observations in the Laboratory What went wrong How can they be avoided - Webinar By GlobalCompliancePanel ...lar observations in other laboratories. Why you should attend: An FDA 483 observation can have an impact on any unit within a firm and laboratories have received more than their share. Since the early 1990s, the investigators have focused on challenges to the firms' laboratory control system. Laboratories should proactively address issues of concern to the regulators. In this webinar we will  more...

101 cGMP To-Do List for 2011 - Webinar By GlobalCompliancePanel ...Agency, and in any remediation efforts. Why should you attend: Each year companies are to perform a complete review of their quality management system and its ability to meet the current GMP's. To add to the urgency, there has been a major shift in the emphasis of the U. S. FDA cGMP compliance audits, clinical trial expectations, product submissions and company response requirements. In  more...

Basics of OTC Drug Labeling Compliance - Webinar By GlobalCompliancePanel ...ting in the U. S. will also be covered. Why should you attend: Anyone who wants to market OTC drugs in the U. S.A. and assure that they're labeled properly with appropriate claims will benefit from this program/ webinar. It will provide background for OTC Drug labeling regulations and an understanding of how to comply with FDA requirements. Potential FDA enforcement actions regarding OTC  more...

Introduction to Operational Risk - Webinar By GlobalCompliancePanel ...o many personal and professional lives. Why you should attend: To avoid repeating the painful operational risk management failures that we have witnessed in such diverse organizations as Toyota's quality failures, banking's loan processing failures, organizations need to address operational risk in a holistic and systematic process. This course will provide an overview of the Basel framework  more...

Training Requirements and Practices to Assure QSR and ISO Compliance - Webinar by GlobalCompliancePanel ...st be in place to assure this. This session will instruct attendees on the regulatory requirements of personnel training, and establishment of a training program, including new employee training, methods of training, how to document training so that it is readily available for review (by managers, auditors or inspectors), when to evaluate training requirements, training effectiveness, and when  more...

Navigating Pediatric Trials from recruitment to successful on-time completion - Webinar by GlobalCompliancePanel Drug companies face many challenges in pediatric clinical research. Pediatric trials come with a high level of complexity and cost. In order for professionals to carry out a successful pediatric drug development plan, they need the right infrastructure and information to avoid obstacles such as slow recruitment, noncompliance and difficulties in developing the right study criteria and protocol.  more...

Defining and Managing Protocol DeviationViolationException - Webinar by GlobalCompliancePanel ... to different interpretations by the parties involved. Attend this Webinar to understand the proactive approach to define and manage Protocol Deviation/ Violation/ Exception. What is the approach to predict and prevent it. Proper documentation and reporting of PNF as they occur is helpful for investigators and study sponsors, as these data can be used to determine the need for amendments  more...

How to Survive a DEA Audit or FINDFINE - Webinar by GlobalCompliancePanel ...led substances and regulated chemicals. Why should you attend: When DEA Diversion personnel conducts an unannounced inspection of a pharmacy to perform an audit, they generally do not inform the DEA registrant on what steps will be taken during the inspection. In some cases, the pharmacist is not aware of what information they will need until they are asked by the investigators. In so many  more...

Auditing a Process-based System - Compliance Training Seminar by GlobalCompliancePanel ...attend this webinar. First and foremost they will gain an understanding of the process approach. The process approach requires management to identify all processes of the QMS, their sequence and interaction. They must ensure the effectiveness of all processes and the availability of needed resources, and monitor, measure, analyze and improve them. They will learn how to judge if the processes  more...

Oracle Financial R12 Oracle Supply Chain R12 SOA 11g Training ...re the class online to the Participants who are unable to attend in class training using interactive web-conferencing software which also has integrated VoIP. Participants will be able to view trainer's desktop remotely & communicate with him at the same time as done in class. For Free Demo Class Registrations Please Email to training@sicherglobal. com Appreciate if you can give  more...

Oracle Financial R12 OBIEE 11g SOA 11g Training ...e the class online to the Participants who are unable to attend in class training using interactive web-conferencing software which also has integrated VoIP. Participants will be able to view trainer's desktop remotely & communicate with him at the same time as done in class. Free Demo Class Registrations Please click here or Email to training@sicherglobal. com Appreciate if you can  more...

Complete Java Training ...Training * J2EE & Frameworks Training * You can attend the classes with next batch if you miss any training sessions. * 2 months of free technical support will be provided after training* =========================== Core Java basics. * History and Overview o Structured Programming o Object-Oriented Programming * Java Basics o Java Introduction o Hello Java  more...

Improving Communication This course shows participants how to read other people and to see how others interpret their behaviors. It leaves them with a gut-level appreciation for the needs of their co-workers. Ultimately, the course helps participants adapt their communication styles in a way that creates an enduring working alliance among those you communicate with. This program is designed to help participants:  more...