Instructor Led Attendance Training

Predictive Analytics and Data Mining - Strategic Implementation ...t practices, strategy and lifecycle management. Those in attendance will actively step through the industry standard process for data mining and realize why an advanced degree in statistics, mathematics or computer science is no longer needed to succeed in predictive analytics. Live working sessions reveal real-world obstacles and breakthroughs from which to interpret, learn and apply.  more...

Neuro Linguistic Programming Foundation Certificate This program is delivered as a ten week evening class program. The evening class program has a great pedigree, in the past been sponsored by the University of Bath & Swindon College. This comprehensive program will give students a firm grounding and understanding of NLP, its key operating principles and some of the key models and their applications. The focus of this program is on coaching and  more...

Absence Management ...agement or senior staff who have responsibility for staff attendance. Objectives By the end of this course, delegates will be able to; Measure / monitor poor attendance; Understand the effects /cost of poor attendance on the business; Identify how to manage absence effectively; Successfully implement 'return to work' interviews; Develop organisational policies and procedures;  more...

California Peer Support Training Week ...orm is on the back page ? Certificates will be given for attendance in only the sessions actually attended You must sign in at each session ? Ventura area activities listed inside Group activities (included in conference price): Tues, September 9, 5: 30 ? 8: 00 PM Registration & Fiesta Reception Wednesday, Thursday, & Friday 7: 00 AM 30 minute optional exercise class Mov? in  more...

Workshop on ICD 9 to ICD 10 Migration a A practice oriented workshop a At the end of the session, participants should have understood different medical codes used in the USA scenario and their significance. a Understand ICD9 Vs. ICD 10 differences, business impact at Provider / Payer/ Pharmaceutical sectors. a Should be able to think through independently whenever a business challenge is given to them with respect to ICD10  more...

Data Center Training Program International Data Center Authority Training Programs in Burj Al-Arab Hotel. a DCIS a Data Center Infrastructure Specialista 19th & 20th June 2011 a DCOS a Data Center Operations Specialist a 21st, 22nd & 23rd June2011 a DCIS (Data Center Infrastructure Specialist Certification) + DCOS (Data Center Operations Specialist Certification) = upon successful completion of the 2  more...

Sales Excellence -Managing Key Customers PROGRAM OVERVIEW The MANAGING KEY CUSTOMERS practical workshop is specially designed to help organization in highly competitive market seeking to add value to their key customers that contribute significantly to their bottom line. To balance between available resources and business objectives, right choice of customers and allocating right resources is critical. The 80/ 20 principle plays  more...

CITB ConstructionSkills Site Safety Plus - Site Management Safety Training Scheme SMSTS Refresher Course ...equent two-day refresher course) and can provide proof of attendance. Course materials comprise the 'Construction Site Safety' textbook, which is updated annually and provides practical health and safety guidance for building, construction and civil engineering sites. The CITB ConstructionSkills Site Safety Plus - Site Management Safety Training Scheme (SMSTS) Refresher Course is  more...

High Potential Managers Development ...of participants or allocated to them by the organisation. Attendance and support of the most senior management in this module is essential. There is a direct relationship between the seniority of panels when reviewing projects and the amount of work done and the amount of behaviour change. In addition to being a mechanism within which to practise new behaviours, the business projects provide  more...

MSHA 8 hr and 24 hr new hire training The proposed training schedule is intended to assist you in meeting the MSHA regulations for Part 46 and/ or Part 48 Surface training that you will need. We ask that you contact Tammy at your earliest convenience to confirm and get scheduled for your training and also confirm arrangements for the training facility, we are located at 9525 rt 422 west Shelocta, Pa 15774. In compliance with  more...

Gestalt Therapy Training ...d techniques of Gestalt therapy, or 2. A certification of attendance in the training. ELIGIBILITY Our program is open to all qualified interested in the Gestalt approach. Preference will be given to mental health professional, human service professional who seek to enhance their function of work, teacher, counselors, social workers, clergy, nurses, physicians, student in training etc., also  more...

Open a CNA School ... Samples: syllabus, Lesson Plans, Content Objectives, and Attendance Policy for your program. Student Enrollment Forms, Clinical Site Agreement, Pricing. Methodology: List what methods of teaching you will utilize. Equipment list (Where to obtain equipment) The Curriculum for the Nurse Aide Training Program for your state Clinical Skills Training CD & Clinical Skills Check  more...

Manufacturing Supply Chains MANUFACTURING SUPPLY CHAINS ThinkLink Supply Chain Development Series Presents for the 1st time in India a Certificate Program byMIT Zaragoza ThinkLink Training Partner: MIT Zaragoza International Logistics Program Zaragoza Logistics Center (ZLC) is an International Center of Excellence for Research in Logistics and Supply Chain Management. ZLC was established by the Government of Arag  more...

Anger Management Workshop You are invited to join me for a workshop that can change how you live. Learn what anger is and how to prevent it, while lifting your mood and improving your inter-personal relationships. With my 2 hour workshop, you will receive precise information from a scientific perspective, including the role of learned expectations and motivation in determining the occurrence and severity of anger  more...

APM Introductory Certificate ...ntribution to any project environment. Delegate Profile Attendance on this course does not require any prior knowledge or experience of project management. The qualification is designed for anyone looking to start a successful career in project management and for those wanting to understand the principles of project management excellence. Depending on the culture within their organisation  more...

MSP Advanced Practitioner ...d Practitioner examination passes are a pre-requisite for attendance at this event. For those who passed the Foundation and Practitioner exams before September 2011 when the new guidance was released, please contact us. Trainer Profile All AFA MSP trainers have undergone the rigorous approvals process administered by the APM Group on behalf of the UK Cabinet Office. They are practising  more...

SETTING UP EFFECTIVE SALES TEAM SETTING UP EFFECTIVE SALES TEAM (Business Seminar Series) Objectives Participants would learn to: Plan marketing activities and programmes Organize the Sales Force architecture. Develop sale team, sales reporting and pipeline Improve business performance through sales Content Sales planning, projection and programmes Managing the sales team Sales monitoring and  more...

Customer Driven Organisation Training Durban & Johannesbug ...the facilitation style. Certification: - Certificate of Attendance a on completion of the course. Learner Material: Learners will receive the following learning materials:- Learners Guide - Learner Workbook - Additional resources a where required. Assessment Strategy: Learners are required to apply skills and knowledge obtained on the course in the workplace. The facilitator  more...

Certified Operational Risk Manager-CORM Date: 08-11 October 2011 Venue: Jeddah Marriott Hotel Course Director: J. Keith Kessel The Certified Operational Risk Manager (CORMTM) training program focuses on the key areas of operational and market risk, this core element of the diploma covers important topics like Basel II and day-to-day application of risk management theory. Through traditional delivery, interactive group work and  more...

Ship Security Officer Course ...e entry requirements will receive a certificate of course attendance and evidence that you have passed the examination. Drum Cussac will upgrade the certificate should you gain the necessary sea service after you have attended the course, if you can provide evidence that you have obtained sea service/ knowledge of ship operations. Entry Requirements: a 12 months sea service; or a  more...

Lean Six Sigma Green Belt Training Program Awarding 32 IACET CEUs on 20th 21st 22nd 23rd July 2011 ... Certificate awarding 3. 2 IACET CEUs (subject to minimum attendance) Dates: 20th, 21st, 22nd & 23rd July 2011 Venue: SSA Business Solutions Pvt. Ltd., 725/ 726, Corporate Center, Nirmal Lifestyle, LBS Marg, Mulund West, Mumbai 400 080. Duration: 4 days (32 hours) Time: 9: 30am to 5: 30 pm Course Fees: Rs. 22, 000 + 10. 3% service tax To register contact us at training@ssa-solutions.  more...

Software Testing Quality Assurance Skills C/ J System Solutions has presented over 500 workshops on Improving Software Testing and Quality Assurance Techniques, Designing and Implementing Testable Requirements, Enhancing Business Analysis Processes, Testing Commercial Off The Shelf Software (COTS), Software Support, Test Planning, AGILE Development and Testing, Improving Customer Satisfactions Skills and more. These workshops are designed  more...

Public Relations ...the facilitation style. Certification: - Certificate of Attendance a on completion of the course. Learner Material: Learners will receive the following learning materials:- Learners Guide- Learner Workbook - Additional resources a where required. Assessment Strategy: Learners are required to apply skills and knowledge obtained on the course in the workplace. The facilitator will  more...

Assertiveness and self-confidence Training ...the facilitation style. Certification: - Certificate of Attendance a on completion of the course. Learner Material: Learners will receive the following learning materials:- Learners Guide- Learner Workbook- Additional resources a where required. Assessment Strategy: Learners are required to apply skills and knowledge obtained on the course in the workplace. The facilitator will  more...

Supervision and Junior Management ...the facilitation style. Certification: - Certificate of Attendance a on completion of the course. Learner Material: Learners will receive the following learning materials:- Learners guide - Additional resources a where required. Assessment Strategy: Learners are required to apply skills and knowledge obtained on the course in the workplace. The facilitator will incorporate 70%  more...

Telesales Training ...the facilitation style. Certification: - Certificate of Attendance a on completion of the course. Learner Material: Learners will receive the following learning materials:- Learners guide- Additional resources a where required. Assessment Strategy: Learners are required to apply skills and knowledge obtained on the course in the workplace. The facilitator will incorporate 70%  more...

Presentation Skills Training ...the facilitation style. Certification: - Certificate of Attendance a on completion of the course. Learner Material: Learners will receive the following learning materials:- Learners Guide- Learner Workbook- Additional resources a where required. Assessment Strategy: Learners are required to apply skills and knowledge obtained on the course in the workplace. The facilitator will  more...

Introduction to NLP The Introduction to NLP Practitioner Course Day is a one day event where you get to find out, precisely and accurately, what NLP is. You will get information on what NLP is and how it can be used, what it can and cannot do. You will have an opportunity to ask questions and participate in open discussion so that you will get your questions answered. Two experienced and fully qualified NLP  more...

Leadership and Delegation ...the facilitation style. Certification: - Certificate of Attendance a on completion of the course. Learner Material: Learners will receive the following learning materials: - Learners guide - Additional resources a where required. Assessment Strategy: Learners are required to apply skills and knowledge obtained on the course in the workplace. The facilitator will incorporate 70%  more...

360 Degree Feedback ...the facilitation style. Certification: - Certificate of Attendance a on completion of the course. Learner Material: Learners will receive the following learning materials: - Learners guide - Additional resources a where required. Assessment Strategy: Learners are required to apply skills and knowledge obtained on the course in the workplace. The facilitator will incorporate 70%  more...

Customer Driven Organisation ...the facilitation style. Certification: - Certificate of Attendance a on completion of the course. Learner Material: Learners will receive the following learning materials: - Learners guide - Additional resources a where required. Assessment Strategy: Learners are required to apply skills and knowledge obtained on the course in the workplace. The facilitator will incorporate 70%  more...

Time Management ...the facilitation style. Certification: - Certificate of Attendance a on completion of the course. Learner Material: Learners will receive the following learning materials: - Learners guide - Additional resources a where required. Assessment Strategy: Learners are required to apply skills and knowledge obtained on the course in the workplace. The facilitator will incorporate 70%  more...

Training Administrators ...the facilitation style. Certification: - Certificate of Attendance a on completion of the course. Learner Material: Learners will receive the following learning materials: - Learners guide - Additional resources a where required. Programme Detail: gramme consist of the following key areas: -Know your Organisation -Organisaion Expectations -Planning and Prioritising -ETD  more...

Event Management ...the facilitation style. Certification: - Certificate of Attendance a on completion of the course. Learner Material: Learners will receive the following learning materials: - Learners guide - Additional resources a where required. Assessment Strategy: Learners are required to apply skills and knowledge obtained on the course in the workplace. The facilitator will incorporate 70%  more...

Lean Six SIgma Green Belt ...ed as a GB, candidates need to fulfill the following: Attendance should not be less than 85%. Pass QA online Exam. Pass BEC written Exam. Fulfillment a complete Six Sigma Green Belt implementation project (optional). Upon the successful completion of the program requirements, participants shall be granted a certificate issued by LOGIC Management Consulting, and Business Excellence  more...

Suicide Prevention Intervention and Postvention ...stventiona and receipt of a certificate indicating full attendance (14 Contact Hours) qualifies as a class in ICISFa ™s Certificate of Specialized Training Program. This CISM program of instruction has obtained credibility, as demonstrated by the involvement of the broader psychological practice, education, and science communities in studying or applying the findings, procedures,  more...

Cabin Crew Air Hostess Training Course Duration 10 Months + Internship (4hours daily Monday to Friday) Eligibility Requirements HSC Passed (10 + 2) Minimum Age: not less than 17 years and not more than 23 years Height Minimum 5 ft 2 in for girls, 5 ft 6 in for boys Unblemished skin, dental features normal, reasonable level of fluency in English Admission Procedure Admission subject to passing an  more...

Smart Work Ethics Train the Trainer The Train the Trainer Series is a 4 day workshop that is developed to address Business and Industry's request for employees with a work ethic. Your in-house trainers will learn how to work with Generation Y and how to help your target audience create a work ethic. We all know it should have been taught at home/ in the schools/ etc. but we find that employees lack this teachable trait. By  more...

Microsoft Excel 2007 - Tips Tricks and Formatting This fast-paced, hands-on class is intended for users who are looking to get more out of Excel. A wide variety of shortcuts and features will be demonstrated to the class, including keyboard time-savers, series fills, format styles, function tricks, and more. This class assumes prior knowledge of basic Excel skills. ~~~~~~~~~~~~~~~~~~ About the Location Classes are located at University  more...

Microsoft Powerpoint 2007 for Intermediate Users Go beyond the basics to wow your audience while delivering a powerful message in this hands-on class on Microsoft PowerPoint 2007. Topics covered include photo editing, inserting charts and tables, animation, creating looping presentations, editing the master slide, and more. The class rounds out with a discussion on what makes slides powerful to an audience, including a before-and-after  more...

Microsoft Powerpoint 2007 for Beginners Learn how to create a simple, effective slide show presentation using Microsoft PowerPoint. This beginning-level, hands-on class will cover all of the basics including adding clip art and shapes to your slides, editing text, using the efficient outline mode to brainstorm your ideas, and using a professionally-created theme to add the final touch. Presentation and organization concepts are also  more...

Microsoft Word 2007 for Beginners Learn word processing from the ground up in a class that focuses on results and not just typing. Using Microsoft Word 2007 in this hands-on class, participants will learn how to control text and paragraph formatting, set page margins and columns, insert clip art and images, and other necessary features. Youa ™ll download and customize templates such as a resume, use spell check and other  more...

Microsoft Word 2007 Intermediate Document Formatting This intermediate, hands-on class on Microsoft Word introduces participants to creating styles and using them for better, cleaner document control. Additional concepts will be reviewed including page headers and footers, page formatting, and more. Anyone who has difficulty managing large documents or maintaining consistency should take this class. ~~~~~~~~~~~~~~~~~~ About the Location  more...

Workshop Facebook and Twitter for Business Help bring your business or organization into social media with this hands-on workshop. Build and promote a Facebook page with a photo album, events, fans, and more, then learn how to promote it. ~~~~~~~~~~~~~~~~~~ About the Location Classes are located at University of the Pacific's satellite campus in a state-of-the-art hands-on computer lab and include: * class notes * a Quick  more...

Microsoft Excel 2007 Formulas Level 1 This hands-on class helps participants learn precisely how mathematical expressions and functions work, starting from the basics (simple arithmetic, SUM, and AVERAGE) to the more complex (IF, financial formulas, etc). Absolute references are also discussed. ~~~~~~~~~~~~~~~~~~ About the Location Classes are located at University of the Pacific's satellite campus in a state-of-the-art  more...

Microsoft Excel 2007 Formulas Level 2 This hands-on class builds on the prior a Level Ia class with more practice using absolute references, named ranges, and a variety of functions. Experience writing basic formulas is required. ~~~~~~~~~~~~~~~~~~ About the Location Classes are located at University of the Pacific's satellite campus in a state-of-the-art hands-on computer lab and include: * class notes * a Quick  more...

Microsoft Office 2007 for Intermediate Users Intended for intermediate and advanced users transitioning from Office 2003 to Office 2007, participants will quickly review the new interface, and then focus on features new to Microsoft Office 2007 in this hands-on class. In Word, walk through the improved mail merge feature and learn about styles and themes. In Excel, discover the powerful tables feature and revised pivot table and charting  more...

Microsoft Office 2010 - New Features In this demonstration-only session, you will discover new features unique to Office 2010 including ribbon customization, the new Backstage view, photo editing and improvement options, and more. Applications covered include Outlook, Word, Excel, and PowerPoint. This class is perfect for those who have recently upgraded, or plan to. It is not hands-on. ~~~~~~~~~~~~~~~~~~ About the Location  more...

Microsoft Access 2007 - Starting a Database This hands-on class provides participants with a basic introduction to Microsoft Access databases, covering simple tables, queries, forms, and reports. Participants will create their own database for a fictitious customer listing and run reports for basic analysis and mailing address labels. The differences between Access and Excel will also be discussed. ~~~~~~~~~~~~~~~~~~ About the Location  more...

Microsoft Excel 2007 for Beginners This hands-on class will provide a foundation for participants new to Microsoft Excel. Basic operations will be covered including entering and changing data, simple formatting, the SUM function, and printing. Participants will create their own annual budget report, with proper formulas and formatting, and then create a simple chart. ~~~~~~~~~~~~~~~~~~ About the Location Classes are  more...

Microsoft Office 2007 for Beginners Intended for beginner users transitioning from Office 2003 to Office 2007, participants will learn about the new interface, features and more in this hands-on class. Time will be spent explaining the Office Ribbon, Office menu, short cut keys, and document compatibility issues. Then, features new to Microsoft Office 2007 will be used throughout Word, Excel, and PowerPoint including photo styles,  more...

Microsoft Office 2007 - Overview ...ass notes * a Quick Reference Card * a Certificate of Attendance * 90-day follow-up guarantee Your registration email will include directions and parking information. Parking is free, and located adjacent to the computer lab. ~~~~~~~~~~~~~~~~~~ Special Offers Take advantage of these two special offers: * Register three (or more) employees for the same class or  more...

Microsoft PowerPoint 2003 for Beginners ...ass notes * a Quick Reference Card * a Certificate of Attendance * 90-day follow-up guarantee Your registration email will include directions and parking information. Parking is free, and located adjacent to the computer lab. ~~~~~~~~~~~~~~~~~~ Special Offers Take advantage of these two special offers: * Register three (or more) employees for the same class or  more...

Microsoft Publisher 2003 ...ass notes * a Quick Reference Card * a Certificate of Attendance * 90-day follow-up guarantee Your registration email will include directions and parking information. Parking is free, and located adjacent to the computer lab. ~~~~~~~~~~~~~~~~~~ Special Offers Take advantage of these two special offers: * Register three (or more) employees for the same class or  more...

Microsoft Outlook 2003 ...ass notes * a Quick Reference Card * a Certificate of Attendance * 90-day follow-up guarantee Your registration email will include directions and parking information. Parking is free, and located adjacent to the computer lab. ~~~~~~~~~~~~~~~~~~ Special Offers Take advantage of these two special offers: * Register three (or more) employees for the same class or  more...

Microsoft Access 2003 - Beginning ...ass notes * a Quick Reference Card * a Certificate of Attendance * 90-day follow-up guarantee Your registration email will include directions and parking information. Parking is free, and located adjacent to the computer lab. ~~~~~~~~~~~~~~~~~~ Special Offers Take advantage of these two special offers: * Register three (or more) employees for the same class or  more...

Microsoft Access 2003 - Intermediate ...ass notes * a Quick Reference Card * a Certificate of Attendance * 90-day follow-up guarantee Your registration email will include directions and parking information. Parking is free, and located adjacent to the computer lab. ~~~~~~~~~~~~~~~~~~ Special Offers Take advantage of these two special offers: * Register three (or more) employees for the same class or  more...

Microsoft Word 2003 - Mail Merge ... notes * a Quick Reference Card * a Certificate of Attendance * 90-day follow-up guarantee Your registration email will include directions and parking information. Parking is free, and located adjacent to the computer lab. ~~~~~~~~~~~~~~~~~~ Special Offers Take advantage of these two special offers: * Register three (or more) employees for the same class or  more...

Microsoft Excel 2003 - Creating Charts ...ass notes * a Quick Reference Card * a Certificate of Attendance * 90-day follow-up guarantee Your registration email will include directions and parking information. Parking is free, and located adjacent to the computer lab. ~~~~~~~~~~~~~~~~~~ Special Offers Take advantage of these two special offers: * Register three (or more) employees for the same class or  more...

Microsoft Excel 2003 - Tips and Tricks ...ass notes * a Quick Reference Card * a Certificate of Attendance * 90-day follow-up guarantee Your registration email will include directions and parking information. Parking is free, and located adjacent to the computer lab. ~~~~~~~~~~~~~~~~~~ Special Offers Take advantage of these two special offers: * Register three (or more) employees for the same class or  more...

Microsoft Excel 2003 - Formulas and Functions 1 ...ass notes * a Quick Reference Card * a Certificate of Attendance * 90-day follow-up guarantee Your registration email will include directions and parking information. Parking is free, and located adjacent to the computer lab. ~~~~~~~~~~~~~~~~~~ Special Offers Take advantage of these two special offers: * Register three (or more) employees for the same class or  more...

Microsoft Excel 2003 - Formulas and Functions 2 ...ass notes * a Quick Reference Card * a Certificate of Attendance * 90-day follow-up guarantee Your registration email will include directions and parking information. Parking is free, and located adjacent to the computer lab. ~~~~~~~~~~~~~~~~~~ Special Offers Take advantage of these two special offers: * Register three (or more) employees for the same class or  more...

Microsoft Excel 2003 - Pivot Tables ...ass notes * a Quick Reference Card * a Certificate of Attendance * 90-day follow-up guarantee Your registration email will include directions and parking information. Parking is free, and located adjacent to the computer lab. ~~~~~~~~~~~~~~~~~~ Special Offers Take advantage of these two special offers: * Register three (or more) employees for the same class or  more...

Microsoft Excel 2003 - Locking a Workbook ...ass notes * a Quick Reference Card * a Certificate of Attendance * 90-day follow-up guarantee Your registration email will include directions and parking information. Parking is free, and located adjacent to the computer lab. ~~~~~~~~~~~~~~~~~~ Special Offers Take advantage of these two special offers: * Register three (or more) employees for the same class or  more...

Microsoft Excel 2003 for Beginners ...ass notes * a Quick Reference Card * a Certificate of Attendance * 90-day follow-up guarantee Your registration email will include directions and parking information. Parking is free, and located adjacent to the computer lab. ~~~~~~~~~~~~~~~~~~ Special Offers Take advantage of these two special offers: * Register three (or more) employees for the same class or  more...

Microsoft Word 2003 - Styles ...ass notes * a Quick Reference Card * a Certificate of Attendance * 90-day follow-up guarantee Your registration email will include directions and parking information. Parking is free, and located adjacent to the computer lab. ~~~~~~~~~~~~~~~~~~ Special Offers Take advantage of these two special offers: * Register three (or more) employees for the same class or  more...

Microsoft Word 2003 - Forms and Tables ...ass notes * a Quick Reference Card * a Certificate of Attendance * 90-day follow-up guarantee Your registration email will include directions and parking information. Parking is free, and located adjacent to the computer lab. ~~~~~~~~~~~~~~~~~~ Special Offers Take advantage of these two special offers: * Register three (or more) employees for the same class or  more...

Microsoft Word 2003 - Intermediate Formatting ... notes * a Quick Reference Card * a Certificate of Attendance * 90-day follow-up guarantee Your registration email will include directions and parking information. Parking is free, and located adjacent to the computer lab. ~~~~~~~~~~~~~~~~~~ Special Offers Take advantage of these two special offers: * Register three (or more) employees for the same class or  more...

Microsoft Word 2003 for Beginners ... notes * a Quick Reference Card * a Certificate of Attendance * 90-day follow-up guarantee Your registration email will include directions and parking information. Parking is free, and located adjacent to the computer lab. ~~~~~~~~~~~~~~~~~~ Special Offers Take advantage of these two special offers: * Register three (or more) employees for the same class or  more...

Effective Accounts Receivable Management 4 Dec 2012 This is intensive workshop on accounts receivable management. While sales are important, it is more crucial that the amounts sold on credit are ultimately received on a timely basis with minimal bad debt losses. The workshop trains participants on how to define a credit strategy, implement a credit policy, understand and interpret the fundamental information in financial statements, monitor  more...

Managing and Motivating Staff for Service Excellence 4 Dec 2012 To have a healthy service culture where staffs are motivated to provide excellent service to the customer, it requires a manager who can take care of the day-to-day activities as well as to lead from the front. Leaders has to make sure that objectives for delivering service are achieved and standards are met. They also need to constantly work with them so as to inspire, develop them and build  more...

Effective Minutes Writing 5 6 Dec 2012 Minutes are not just for the record; very often, it is also the basis for action and decisions. Many of us may have been asked to take minutes of meeting although we may not be the meeting secretary. The task of minutes writing is no longer reserved for secretaries or personal assistants only. Any person who attends a meeting may be asked to take up this important task. As minutes provide  more...

Effective Email Writing 7 Dec 2012 A great part of communication in today's workplace is done through emails. However, much time is wasted or meaning is misinterpreted when the messages are not clearly written. This one-day workshop will help participants enhance organisational efficiency by writing clear, concise and courteous emails in a professional manner. It covers strategies and techniques that email writers can use to  more...

Effective Office Administrative Skills and Duties 11 12 Dec 2012 Rapidly changing technology and working practices mean that job roles today are very different from those encountered five or ten years ago. Administrators need to learn, unlearn and relearn and be equipped with the relevant knowledge and skills in order to remain competent in the workplace. You are important to your organisationa ™s success and you are in a position to learn management  more...

Understanding Employee Insurance Including Work Injury and Compensation Act 7 Dec 2012 Many companies pay to search and employ talents to help grow the company. It will be prudent to safeguard against injuries and loss to these talents. Not only is it a corporate concern but it is also a national concern and thus Singapore has enacted WICA (Work Injury and Compensation Act) and made it compulsory for companies to provide certain medical insurance coverage for employing foreign  more...

Finance for Non-Financial Professionals 22 23 Nov 2012 This is an intensive and practical workshop on basic accounting and finance. It gives a broad overview of financial accounting, management accounting and capital budgeting. It is specially tailored for working professionals who have very little knowledge in the key areas of accounting and finance but who nevertheless require such knowledge in the course of their work and responsibilities.  more...

Managing Challenging Customers Professionally 28 29 Nov 2012 Do you have to face demanding and unreasonable customers who drive you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss  more...

Telephone Etiquette Techniques on Handling Difficult Callers 2 Nov 2012 Love the phone or hate it, it is becoming clear that it is the way to do business and it is here to stay. As the telephone is now widely used in business, it is important that we excel in areas of telephone communication. So being able to handle telephone calls efficiently and effectively will let you go a long way to enhance not only your own image but also the image of your organisation.  more...

Grammar for Business Writing 29 Nov 2012 In business, correct English grammar is essential in communicating effectively, in both speech and writing. The Grammar for Business Writing course highlights the usage problems associated with contemporary grammar. Grammar refers to rules that allow us to organise our words and sentences into coherent, meaningful language. This course, therefore, explores the major areas of English grammar.  more...

Essential Writing Skills for the Workplace 15 16 Nov 2012 Writing as a part of everyday communication has become an essential skill for everyone in the modern workplace. Regularly, we are expected to 'put it in black and white'. The modern use of email as a prime communication tool adds on to the need to master writing skills to get the right message across. This comprehensive two-day course is designed to help you deal with common difficulties in  more...

Workplace Communication From Singlish to Standard English 30 Nov 2012 English is recognised as the primary language in our daily communication. However, many of us failed to recognise that we are using a lot of Singlish in our communication with colleagues, customers and foreign delegates. The rampant usage of Singlish may unwittingly give unclear or wrong information to the listener and create a negative image of us and our organisation. In this one-day course,  more...

Professional Image for the Workplace 20 Nov 2012 9am to 1230pm Like your frontline staff, your support staff is an important extension of your company's image and living representative of your brand as well. They come into contact with business associates, suppliers, customers (in some cases) and they too play a part in delivering the ultimate brand experience you want your company to be known for. Helping your support staff develop a professional  more...

Building Your Business Networking Skills 20 Nov 2012 130 to 5pm A business professional who networks effectively to gain contacts that helps build the business is an asset to any company. But is your staff making the best use of a crowded room at a business event, conference, or networking session? This highly interactive workshop that helps your staff acquire the critical skills to be effective in your networking. Not only do they learn to be more  more...

Time Management Skills 1 Nov 2012 a I dona ™t have time!a How often have we heard these words? We have even said it ourselves. Take a moment and reflect. How often have we wasted our time away without realising it? Thus, a better understanding and awareness of how we spend our time and learning the technique to help us improve our time management would help us to be more focused and spent our time productively. After all,  more...

Building A High Performing Team 21 Nov 2012 "Great teamwork may not equate great team performance! You need to design an effective team structure and create a productive environment in order to improve team performance." Great teamwork is just one contribution factor to great team performance. Many leaders overlooked the science of building great teams. Designing appropriate team structure; defining effective team procedures and  more...

Working with Different Personalities 28 Nov 2012 An office environment, small as it might be, will have people working together to achieve similar goals. There are going to be employees that bring with them personality traits that are unique to the individual. While some characteristics are welcome, there are others that can result in unnecessary challenges and ultimately affect the dynamics of the office environment. Therefore, if we were  more...

The Employment Act 22 23 Nov 2012 The Employment Act is the key legislature governing employment contracts in Singapore. It stipulates the basic terms and conditions of employment that organisations must abide by. It is essential for any HR practitioners and anyone who have to operate the Employment Act in the workplace to have an in-depth understanding of its interpretation and application. An up to date knowledge of the law will  more...

Effective Administration of Salary and Payroll 8 9 Nov 2012 Salary and payroll administration is a complex responsibility where regulations have to be strictly complied with in accordance with the various legislation. A wrong interpretation of either the legislation or regulations will result in misrepresentations. This will lead to misunderstandings between employers and employees and can result in conflict situations where staff morale will be  more...

Customer Service Tool Kit Perfect Phrases in Practice 11 Oct 2012 Communication is a key to customer service success. Most of us are able to recognise that the words and tone we use can impact how others perceive us. But still, many customer service personnel are unable to choose the right phrases and set the right tone in their day-to-day interactions with customers. As a result of such lack in communication skills, customers may be offended and leave for good.  more...

Effective Workplace Communication 23 24 Oct 2012 If your workplace is becoming challenging because people seem 'petty' about issues on dealing and relating with each other, this might just be the workshop for you. Understand how mastering the art of communication can be your competitive advantage. You will explore and learn how 'petty' matters may affect what you love at your work just like how a tiny stone in the shoe can affect a runner's  more...

Effective Report Writing 31 Oct 2012 In business, reports are indispensable communication tools. A well-structured report that has clear objectives will receive more attention and produce the intended result. Therefore, managers and executives need to acquire the skills needed in writing them. This course covers all aspects of the subject in a practical and realistic fashion. It not only discusses language and style but also  more...

Effective Email Writing 2 Oct 2012 A great part of communication in today's workplace is done through emails. However, much time is wasted or meaning is misinterpreted when the messages are not clearly written. This one-day workshop will help participants enhance organisational efficiency by writing clear, concise and courteous emails in a professional manner. It covers strategies and techniques that email writers can use to  more...

Effective Office Administrative Skills and Duties 4 5 Oct 2012 Rapidly changing technology and working practices mean that job roles today are very different from those encountered five or ten years ago. Administrators need to learn, unlearn and relearn and be equipped with the relevant knowledge and skills in order to remain competent in the workplace. You are important to your organisationa ™s success and you are in a position to learn management  more...

Effective Event Management 23 24 Oct 2012 A well-run and dynamic event helps people remember it for all the right reasons and elevates your company's brand. If you want to refine, update and expand your event management skills, don't miss this practical and interactive workshop. It provides you a structured, step-by-step guide on how to develop and manage nay event impressively and with ease. You will be equipped with easy-to-follow  more...

Conflict Resolution and Negotiation at the Workplace 18 19 Oct 2012 Conflict in the workplace is a fact of life. Why? Because of different people with different goals, interest and needs and sometimes it results in intense personal animosity. However, when conflict is resolved effectively, it can lead to personal and professional growth. The good news is that by resolving conflict successfully, through effective negotiation, you can solve many of the problems  more...

Coaching for Peak Performance 10 Oct 2012 Effective management is about coaching and motivating your staff to achieve personal excellence and satisfaction in their work. Effective coaching will help to grow your staff's potential and develop cohesion and trust among your team members. Therefore, being a good coach will help you create a happy and high performance team. This one day course will point out all the essentials in how  more...

Handling Grievance Discipline Termination Dismissal 16 17 Oct 2012 All managers, supervisors and team leaders have to face up to difficult employee situations at one point or another in their career. This workshop aims to enable you with the skills to handle grievance and disciplinary actions, such that difficult employee situations can be turned around to become opportunities to enhance employee performance. When the situation warrants termination and  more...

Conducting Performance Appraisal Sessions Successfully 3 Oct 2012 Performance appraisal is an unavoidable supervisory activity as employees look forward to understand how their superior views their performance. Linking performance appraisal to rewards makes the session even more sensitive to handle. Just how can the appraiser handle such a delicate situation with control and confidence? How can the appraiser deal with different employee styles? How can the  more...

Setting KPIs Goals for Effective Job Performance 2 Oct 2012 Most organisations practice some degree of management by objectives (MBO), some are driven by corporate vision, mission and strategy; yet other organisations adopted variations of the balance scorecard model. Regardless of which business model, management and employees must be equipped with the skills to set clear and aligned key performance indicators and individual staff goals. From the  more...

Effective Administration of Salary and Payroll 18 19 Oct 2012 Salary and payroll administration is a complex responsibility where regulations have to be strictly complied with in accordance with the various legislation. A wrong interpretation of either the legislation or regulations will result in misrepresentations. This will lead to misunderstandings between employers and employees and can result in conflict situations where staff morale will be  more...

Effective Accounts Receivable Management 18 Sep 2012 This is intensive workshop on accounts receivable management. While sales are important, it is more crucial that the amounts sold on credit are ultimately received on a timely basis with minimal bad debt losses. The workshop trains participants on how to define a credit strategy, implement a credit policy, understand and interpret the fundamental information in financial statements, monitor  more...

Managing and Motivating Staff for Service Excellence 12 Sep 2012 To have a healthy service culture where staffs are motivated to provide excellent service to the customer, it requires a manager who can take care of the day-to-day activities as well as to lead from the front. Leaders has to make sure that objectives for delivering service are achieved and standards are met. They also need to constantly work with them so as to inspire, develop them and build  more...

How to Engage in a Positive Performance Appraisal Discussion 27 Sep 2012 Many of us experience anxiety during the year-end performance appraisal discussion with our bosses. Many sessions end up with unhappiness and grievances which may even accumulate to resignation after bonuses are given. It really doesn't have to. Both staff and appraiser can make it a positive experience by doing a little preparation, agree on the objectives, and manage the process of the  more...

Essential Skills for Managers 18 19 Sep 2012 A manager's job is varied and complex. To complete their daily duties and responsibilities, they will need technical, people and conceptual skills. A lot of people are well-equipped with the technical skills but lack of the people aspects. In this highly interactive 2-day training, the participants will learn how to communicate, motivate and lead his team. Managers with good people skills  more...

Practical Skills for Administrative Professionals 26 Sep 2012 The office workplace is changing rapidly and administrative professionals are given greater responsibilities. How can administrative professionals adapt to these changes and maximise their value to the organisation? This workshop will help you to significantly improve your practical skills to design and implement productive daily administrative routines for optimum efficiency. Benefits After  more...

Result-Oriented Writing 28 Sep 2012 What do you want your reader to understand, appreciate, feel, or even respond to your letter or email? Communication is not just conveying a message, communication is coding the message with the interpretation in mind. This course is designed to help learners understand and respond to different reader expectations in different situations. This includes knowing the readers' concern and  more...

Grammar for Business Writing 11 Sep 2012 In business, correct English grammar is essential in communicating effectively, in both speech and writing. The Grammar for Business Writing course highlights the usage problems associated with contemporary grammar. Grammar refers to rules that allow us to organise our words and sentences into coherent, meaningful language. This course, therefore, explores the major areas of English grammar.  more...

Managing Challenging Customers Professionally 25 26 Sep 2012 Do you have to face demanding and unreasonable customers who drive you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss  more...

Recruitment Interview and Selection Techniques 4 5 Sep 2012 The purpose of recruitment interviews is to find the best match candidate. However, general questions illicit general answers. Close-ended questions illicit model answers. Just how can an interviewer apply tried and tested questioning techniques to obtain relevant evidence from the candidate within one hour of an interview? Established techniques such as competency-based, behavioural-based and  more...

Setting Up a Training and Development Process 20 21 Sep 2012 The training and development function is an important part of human capital management. Starting from recruitment, training needs may exist as employees are expected to deliver performance based on established goals and standards. Without an established procedure, organisations may risk not intervening with appropriate actions to close performance gaps. Even as employees are sent for training,  more...

Designing A Competency-Based Performance Appraisal System 13 14 Sep 2012 More and more organisations are now linking the pay system with the performance appraisal system. The key to successful linkage is to require the performance appraisal system to be a credible measuring tool of employee performance. Otherwise, employees will have no confidence in how the organisation rewards them, leading to dissatisfaction, grievances and morale problems after every appraisal  more...

The Employment Act 6 7 Sep 2012 The Employment Act is the key legislature governing employment contracts in Singapore. It stipulates the basic terms and conditions of employment that organisations must abide by. It is essential for any HR practitioners and anyone who have to operate the Employment Act in the workplace to have an in-depth understanding of its interpretation and application. An up to date knowledge of the law will  more...

Finance for Non-Financial Professionals 23 24 Aug 2012 This is an intensive and practical workshop on basic accounting and finance. It gives a broad overview of financial accounting, management accounting and capital budgeting. It is specially tailored for working professionals who have very little knowledge in the key areas of accounting and finance but who nevertheless require such knowledge in the course of their work and responsibilities.  more...

Telephone Etiquette Techniques on Handling Difficult Callers 24 Aug 2012 Love the phone or hate it, it is becoming clear that it is the way to do business and it is here to stay. As the telephone is now widely used in business, it is important that we excel in areas of telephone communication. So being able to handle telephone calls efficiently and effectively will let you go a long way to enhance not only your own image but also the image of your organisation.  more...

Effective Minutes Writing 1 2 Aug 2012 Minutes are not just for the record; very often, it is also the basis for action and decisions. Many of us may have been asked to take minutes of meeting although we may not be the meeting secretary. The task of minutes writing is no longer reserved for secretaries or personal assistants only. Any person who attends a meeting may be asked to take up this important task. As minutes provide  more...

Essential Writing Skills for the Workplace 30 31 Aug 2012 Writing as a part of everyday communication has become an essential skill for everyone in the modern workplace. Regularly, we are expected to 'put it in black and white'. The modern use of email as a prime communication tool adds on to the need to master writing skills to get the right message across. This comprehensive two-day course is designed to help you deal with common difficulties in  more...

Workplace Communication From Singlish to Standard English 3 Aug 2012 English is recognised as the primary language in our daily communication. However, many of us failed to recognise that we are using a lot of Singlish in our communication with colleagues, customers and foreign delegates. The rampant usage of Singlish may unwittingly give unclear or wrong information to the listener and create a negative image of us and our organisation. In this one-day course,  more...

Advanced Skills for Administrative Professionals 28 29 Aug 2012 Gain the knowledge you need as a personal assistant, secretary or administrative assistant to become a valued and productive member of your organisation. Your role has evolved into a complexity of shifting roles and responsibilities. This workshop will provide you with the advanced skills needed to improve your competency, gain confidence and develop your capacity to take on new levels of  more...

Professional Image for the Workplace 23 Aug 2012 9am-1230pm Like your frontline staff, your support staff is an important extension of your company's image and living representative of your brand as well. They come into contact with business associates, suppliers, customers (in some cases) and they too play a part in delivering the ultimate brand experience you want your company to be known for. Helping your support staff develop a professional  more...

Building Your Business Networking Skills 23 Aug 2012 130-5pm A business professional who networks effectively to gain contacts that helps build the business is an asset to any company. But is your staff making the best use of a crowded room at a business event, conference, or networking session? This highly interactive workshop that helps your staff acquire the critical skills to be effective in your networking. Not only do they learn to be more  more...

Building A High Performing Team 29 Aug 2012 "Great teamwork may not equate great team performance! You need to design an effective team structure and create a productive environment in order to improve team performance." Great teamwork is just one contribution factor to great team performance. Many leaders overlooked the science of building great teams. Designing appropriate team structure; defining effective team procedures and  more...

Working with Different Personalities 15 Aug 2012 An office environment, small as it might be, will have people working together to achieve similar goals. There are going to be employees that bring with them personality traits that are unique to the individual. While some characteristics are welcome, there are others that can result in unnecessary challenges and ultimately affect the dynamics of the office environment. Therefore, if we were  more...

Understanding Employee Insurance Including Work Injury and Compensation Act 3 Aug 2012 Many companies pay to search and employ talents to help grow the company. It will be prudent to safeguard against injuries and loss to these talents. Not only is it a corporate concern but it is also a national concern and thus Singapore has enacted WICA (Work Injury and Compensation Act) and made it compulsory for companies to provide certain medical insurance coverage for employing foreign  more...

Customer Service Tool Kit Perfect Phrases in Practice 13 July 2012 Communication is a key to customer service success. Most of us are able to recognise that the words and tone we use can impact how others perceive us. But still, many customer service personnel are unable to choose the right phrases and set the right tone in their day-to-day interactions with customers. As a result of such lack in communication skills, customers may be offended and leave for good.  more...

Effective Workplace Communication 24 25 July 2012 If your workplace is becoming challenging because people seem 'petty' about issues on dealing and relating with each other, this might just be the workshop for you. Understand how mastering the art of communication can be your competitive advantage. You will explore and learn how 'petty' matters may affect what you love at your work just like how a tiny stone in the shoe can affect a runner's  more...

Effective Email Writing 27 July 2012 A great part of communication in today's workplace is done through emails. However, much time is wasted or meaning is misinterpreted when the messages are not clearly written. This one-day workshop will help participants enhance organisational efficiency by writing clear, concise and courteous emails in a professional manner. It covers strategies and techniques that email writers can use to  more...

Effective Office Administrative Skills and Duties 19 20 July 2012 Rapidly changing technology and working practices mean that job roles today are very different from those encountered five or ten years ago. Administrators need to learn, unlearn and relearn and be equipped with the relevant knowledge and skills in order to remain competent in the workplace. You are important to your organisationa ™s success and you are in a position to learn management  more...

Conflict Resolution and Negotiation at the Workplace 10 11 July 2012 Conflict in the workplace is a fact of life. Why? Because of different people with different goals, interest and needs and sometimes it results in intense personal animosity. However, when conflict is resolved effectively, it can lead to personal and professional growth. The good news is that by resolving conflict successfully, through effective negotiation, you can solve many of the problems  more...

Time Management Skills 6 July 2012 a I dona ™t have time!a How often have we heard these words? We have even said it ourselves. Take a moment and reflect. How often have we wasted our time away without realising it? Thus, a better understanding and awareness of how we spend our time and learning the technique to help us improve our time management would help us to be more focused and spent our time productively. After all,  more...

Coaching for Peak Performance 11 July 2012 Effective management is about coaching and motivating your staff to achieve personal excellence and satisfaction in their work. Effective coaching will help to grow your staff's potential and develop cohesion and trust among your team members. Therefore, being a good coach will help you create a happy and high performance team. This one day course will point out all the essentials in how  more...

Setting Up a Salary Structure for Equitable Compensation Management 3 4 July 2012 How do organisations determine entry salaries, increments and keep salary levels up-to-date year after year? How do compensation practitioners answer to management on salary costs and explain to employees about their salary questions? These are basic questions for salary administration. This course aims to equip participants with the skills of setting up and managing an equitable salary  more...

The Employment Act 26 27 July 2012 The Employment Act is the key legislature governing employment contracts in Singapore. It stipulates the basic terms and conditions of employment that organisations must abide by. It is essential for any HR practitioners and anyone who have to operate the Employment Act in the workplace to have an in-depth understanding of its interpretation and application. An up to date knowledge of the law will  more...

Effective Cash Flow Management 28 June 2012 During economic downturns, one of the reasons why businesses go under is because they run out of cash. Therefore, it is important to know where your cash is generated from as well as understand your cash position. This strategy will ensure that organisations not only remain intact but also profitable during tough times. With an in-depth understanding of cash flow statements, managers and  more...

Effective Accounts Receivable Management 21 June 2012 This is intensive workshop on accounts receivable management. While sales are important, it is more crucial that the amounts sold on credit are ultimately received on a timely basis with minimal bad debt losses. The workshop trains participants on how to define a credit strategy, implement a credit policy, understand and interpret the fundamental information in financial statements, monitor  more...

Managing and Motivating Staff for Service Excellence 5 June 2012 To have a healthy service culture where staffs are motivated to provide excellent service to the customer, it requires a manager who can take care of the day-to-day activities as well as to lead from the front. Leaders has to make sure that objectives for delivering service are achieved and standards are met. They also need to constantly work with them so as to inspire, develop them and build  more...

Managing Challenging Customers Professionally 31 May - 1 June 2012 Do you have to face demanding and unreasonable customers who drive you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss  more...

Grammar for Business Writing 27 June 2012 In business, correct English grammar is essential in communicating effectively, in both speech and writing. The Grammar for Business Writing course highlights the usage problems associated with contemporary grammar. Grammar refers to rules that allow us to organise our words and sentences into coherent, meaningful language. This course, therefore, explores the major areas of English grammar.  more...

Effective Report Writing 20 June 2012 In business, reports are indispensable communication tools. A well-structured report that has clear objectives will receive more attention and produce the intended result. Therefore, managers and executives need to acquire the skills needed in writing them. This course covers all aspects of the subject in a practical and realistic fashion. It not only discusses language and style but also  more...

Result-Oriented Writing 13 June 2012 What do you want your reader to understand, appreciate, feel, or even respond to your letter or email? Communication is not just conveying a message, communication is coding the message with the interpretation in mind. This course is designed to help learners understand and respond to different reader expectations in different situations. This includes knowing the readers' concern and  more...

Essential Writing Skills for the Workplace 7 8 June 2012 Writing as a part of everyday communication has become an essential skill for everyone in the modern workplace. Regularly, we are expected to 'put it in black and white'. The modern use of email as a prime communication tool adds on to the need to master writing skills to get the right message across. This comprehensive two-day course is designed to help you deal with common difficulties in  more...

Effective Event Management 26 27 June 2012 A well-run and dynamic event helps people remember it for all the right reasons and elevates your company's brand. If you want to refine, update and expand your event management skills, don't miss this practical and interactive workshop. It provides you a structured, step-by-step guide on how to develop and manage nay event impressively and with ease. You will be equipped with easy-to-follow  more...

How to Engage in a Positive Performance Appraisal Discussion 19 June 2012 Many of us experience anxiety during the year-end performance appraisal discussion with our bosses. Many sessions end up with unhappiness and grievances which may even accumulate to resignation after bonuses are given. It really doesn't have to. Both staff and appraiser can make it a positive experience by doing a little preparation, agree on the objectives, and manage the process of the  more...

Conducting Performance Appraisal Sessions Successfully 8 June 2012 Performance appraisal is an unavoidable supervisory activity as employees look forward to understand how their superior views their performance. Linking performance appraisal to rewards makes the session even more sensitive to handle. Just how can the appraiser handle such a delicate situation with control and confidence? How can the appraiser deal with different employee styles? How can the  more...

Finance for Non-Financial Professionals 29 30 May 2012 This is an intensive and practical workshop on basic accounting and finance. It gives a broad overview of financial accounting, management accounting and capital budgeting. It is specially tailored for working professionals who have very little knowledge in the key areas of accounting and finance but who nevertheless require such knowledge in the course of their work and responsibilities.  more...

Setting KPIs Goals for Effective Job Performance 7 June 2012 Most organisations practice some degree of management by objectives (MBO), some are driven by corporate vision, mission and strategy; yet other organisations adopted variations of the balance scorecard model. Regardless of which business model, management and employees must be equipped with the skills to set clear and aligned key performance indicators and individual staff goals. From the  more...

Effective Administration of Salary and Payroll 5 6 June 2012 Salary and payroll administration is a complex responsibility where regulations have to be strictly complied with in accordance with the various legislation. A wrong interpretation of either the legislation or regulations will result in misrepresentations. This will lead to misunderstandings between employers and employees and can result in conflict situations where staff morale will be  more...

Financial Statements Made Easy 31 May 2012 Financial statements are an important source of information about a company. By understanding the characteristics and items in financial statements, we will be able to interpret and use the information effectively for many other purposes such as analysis, budgeting or reporting. This course is designed to discuss the main features of the financial statements prepared by a business enterprise.  more...

Working with Different Personalities 23 May 2012 An office environment, small as it might be, will have people working together to achieve similar goals. There are going to be employees that bring with them personality traits that are unique to the individual. While some characteristics are welcome, there are others that can result in unnecessary challenges and ultimately affect the dynamics of the office environment. Therefore, if we were  more...

Telephone Etiquette Techniques on Handling Difficult Callers 15 May 2012 Love the phone or hate it, it is becoming clear that it is the way to do business and it is here to stay. As the telephone is now widely used in business, it is important that we excel in areas of telephone communication. So being able to handle telephone calls efficiently and effectively will let you go a long way to enhance not only your own image but also the image of your organisation.  more...

Effective Email Writing 30 May 2012 A great part of communication in today's workplace is done through emails. However, much time is wasted or meaning is misinterpreted when the messages are not clearly written. This one-day workshop will help participants enhance organisational efficiency by writing clear, concise and courteous emails in a professional manner. It covers strategies and techniques that email writers can use to  more...

Workplace Communication From Singlish to Standard English 24 May 2012 English is recognised as the primary language in our daily communication. However, many of us failed to recognise that we are using a lot of Singlish in our communication with colleagues, customers and foreign delegates. The rampant usage of Singlish may unwittingly give unclear or wrong information to the listener and create a negative image of us and our organisation. In this one-day course,  more...

Practical Skills for Administrative Professionals 9 May 2012 The office workplace is changing rapidly and administrative professionals are given greater responsibilities. How can administrative professionals adapt to these changes and maximise their value to the organisation? This workshop will help you to significantly improve your practical skills to design and implement productive daily administrative routines for optimum efficiency. Benefits After  more...

Essential Skills for Managers 24 25 May 2012 A manager's job is varied and complex. To complete their daily duties and responsibilities, they will need technical, people and conceptual skills. A lot of people are well-equipped with the technical skills but lack of the people aspects. In this highly interactive 2-day training, the participants will learn how to communicate, motivate and lead his team. Managers with good people skills  more...

Handling Grievance Discipline Termination Dismissal 22 23 May 2012 All managers, supervisors and team leaders have to face up to difficult employee situations at one point or another in their career. This workshop aims to enable you with the skills to handle grievance and disciplinary actions, such that difficult employee situations can be turned around to become opportunities to enhance employee performance. When the situation warrants termination and  more...

Setting Up a Training and Development Process 17 18 May 2012 The training and development function is an important part of human capital management. Starting from recruitment, training needs may exist as employees are expected to deliver performance based on established goals and standards. Without an established procedure, organisations may risk not intervening with appropriate actions to close performance gaps. Even as employees are sent for training,  more...

The Employment Act (10 11 May 2012) The Employment Act is the key legislature governing employment contracts in Singapore. It stipulates the basic terms and conditions of employment that organisations must abide by. It is essential for any HR practitioners and anyone who have to operate the Employment Act in the workplace to have an in-depth understanding of its interpretation and application. An up to date knowledge of the law will  more...

Understanding the Malaysia Employment Act 17 18 May 2012 The Malaysia Employment Act, enacted in 1955, is the principal labour legislation relating to employee relations. However, this Act is not easy to understand and employers, employees and their respective organisations have had difficulty in obtaining clarification on this law from the related government agencies and others. In view of this, many employers fall foul of the law in implementing  more...

Understanding Employee Insurance Including Work Injury and Compensation Act 25 May 2012 Many companies pay to search and employ talents to help grow the company. It will be prudent to safeguard against injuries and loss to these talents. Not only is it a corporate concern but it is also a national concern and thus Singapore has enacted WICA (Work Injury and Compensation Act) and made it compulsory for companies to provide certain medical insurance coverage for employing foreign  more...

Setting KPIs Goals for Effective Job Performance Introduction Most organisations practice some degree of management by objectives (MBO), some are driven by corporate vision, mission and strategy; yet other organisations adopted variations of the balance scorecard model. Regardless of which business model, management and employees must be equipped with the skills to set clear and aligned key performance indicators and individual staff goals.  more...

Understanding Employee Insurance Including Work Injury and Compensation Act Introduction Many companies pay to search and employ talents to help grow the company. It will be prudent to safeguard against injuries and loss to these talents. Not only is it a corporate concern but it is also a national concern and thus Singapore has enacted WICA (Work Injury and Compensation Act) and made it compulsory for companies to provide certain medical insurance coverage for employing  more...

Effective Administration of Salary and Payroll Introduction Salary and payroll administration is a complex responsibility where regulations have to be strictly complied with in accordance with the various legislation. A wrong interpretation of either the legislation or regulations will result in misrepresentations. a Overall I gained a better knowledge on the salary and payroll issues as well as how to accurately calculate CPF  more...

HR Policies and Procedure Toolkit Introduction Better company performance emanates from the employees that thrive on practical and clear directions of company policies. Company output relies on the behavior of employees and thus HR policies that influence such behavior are the crux of all company policies. Now you can have the insights to the foundation of all policies that help your company achieve through HR policies on  more...

parenting in difficult times Fun 16 hours of parenting tips and discussions based on real life examples. The curriculum is based on the S. T. E. P parenting program. Sessions are done in two to three hour sessions with follow up . All sessions welcome your youths attendance . Sessions may be scheduled to meet group needs.  more...

Strategic project Management Todaya ™s organizations need to have qualified project managers to successfully manage increasingly complex project issues to meet desired goals and objectives. Project managers do not need only to be certified PMP but they need to have a wider picture of how to manage their projects and link them with the strategic business objectives of the organization and achieve a competitive advantage  more...

Writing for the media II Media releases ...during the workshop. We only have eight places available. Attendance of the introductory session, Writing for the Media I: General, is not a prerequisite. Dawid Botha, an independent communications consultant who has been involved in the presentation of this workshop for seven years, will facilitate the workshop. The workshop costs R2 395, and the closing date for registration is 16 May  more...

Eloquence Communicative English Personality Enhancement a Eloquencea ™ looks beyond academics. Simply put, we believe Communication is the process of exchanging information and ideas. Since formal education and the environment have fallen short of helping communication in English, we have decided to do the needfula . And do it in a manner that is most interactive, with times, situational and real; without the fear of grammar. Our learners  more...

Clinical officer refreshers course 2011 ...hort training. Certification: Testimonials confirming attendance will be issued at the end of the course. A certificate is awarded to those participants who have reached the acceptable level of theoretical performance. Conditions of admission: Completion of diploma in clinical medicine and three years of professional experience The course is limited to 30 participants Full  more...

Best Practices in Process Safety Management ...lop and implement such programs at their own facilities. Attendance will benefit environmental and safety professionals, operations and maintenance managers/ supervisors, and RMP coordinators. Past attendees have cited the opportunity to interact with other companies and share information as one of the most valuable parts of the course. Course Benefits: -Acquire the knowledge to plan and  more...

AS400RPG TRAINING AS/ 400 - Hardware Architecture Overview. OS/ 400 - Operating System for AS/ 400. CL/ 400 - Control Language. RPG/ 400, RPG-IV. ILE Environement - PR/ PI, free RPG. SEU, RLU, PDM. DB2/ 400, SQL/ 400. Sub-files, Collections. COBOL/ 400, Java/ 400. Time Duration of the course will be: 2 Hours Theory + 2 Hours Lab. (The lab timing may be extended based on request from the candidates.  more...

MAINFRAME TRAINING The Mainframe Application crash course will consists of consists of modules such as, MVS / TSO - 2 Days JCL - 3 Days VSAM - 3 Days COBOL - 7 Days DB2 - 5 Days CICS - 6 Days COBOL + DB2 + CICS case study - 5 Days Totally, it will be 31 working Days Time Duration of the course will be: 2 Hours Theory + 2 Hours Lab. (The lab timing may be extended based on request from the  more...

Lead with Love - Keynote Address ...nce, hence, all examples will be directed at the level in attendance. TOPICS COVERED: The seminar is built around the first word in Mr. Czarnecki s mnemonic L.E.A.D.E.R.S. which emphasizes the need for real people leadership for first level management. The letters represent the seven essential steps, but the radical thought of LOVE as the start point is the essence of the keynote.  more...

How To Get Fired By Doing A Great Job - Keynote ...nce, hence, all examples will be directed at the level in attendance. TOPICS COVERED: The seminar is built around the core concept that high-quality job performance is not a surefire way to job security. The audience learns that focus on quality performance that satisfies the goals of the organization and the boss are critical to success; however, it does not guarantee longevity. The  more...

First Aid At Work Refresher - First Aid Training To update and re-qualify employees up to the standard required by the Health and Safety Executive for the purpose of the Health and Safety (First Aid) Regulations 1981. First Aid Refresher Training Pre-requisite Candidates must hold a valid HSE First Aid At Work certificate and will be required to fax a copy of the certificate to ENVICO after booking confirmation. Please note: the HSE now  more...

SAP HR Training Class Toronto Class on each Sat Free one trial lesson ...ally, the Time Evaluation and Payroll sub modules process attendance and absences, gross salary and tax calculations, and payments to employees and third party vendors. SAP HR Course Curriculum a (Total 50 Hours) Day 1 - (5 Hrs) a SAP HR Course Overview a What is HR? a System Navigation a Defining Own Data Defining System Parameter Defining Default Value  more...

Design of Experiments - Public Seminar ... Thosands of successful applications have been sparked by attendance at our sessions. Learn how to simultaneously optimize more than one response. Evening sessions to discuss your processes and technologies in greater detail may be arranged through the instructor. No previous experience with experimental design or statistics is required. We care about our students. Past attendees are always  more...

Managing Successful Programmes Course Overview Managing Successful Programmes is the de facto standard developed by the UK government for delivering change programmes in the UK. This is the traditional 5 day approach to gaining the Practitioner qualification. It is an intense course that will require delegates to prepare thoroughly and be prepared for evening work throughout the course. The course will take delegates through  more...

Effective Meetings How much time do you waste in your organisation due to poorly run meetings? This is a three hour course that can cut down on that wasted time. The course examines the roles in a meeting situation and the responsibilities of each role. We examine how to anchor objectives, monitor performance and how to maximise both contributions and attendance.  more...

The Roadmap to Information Security with ISO 17799/BS7799 Overview With growing trends of information security breaches, security of vital information is of critical importance. This One Day Workshop, is designed to help you appreciate how to secure your key Information Assets keeping in mind best practices ISO 17799 and ISO 27001:2005 specifications. It will give an overview on how to implement and maintain an Information Security Management System  more...

N2C2 - Nature, Nurture, Choice, Chance ...nce, hence, all examples will be directed at the level in attendance. TOPICS COVERED: The seminar is built around the acronym N2C2 as a way to help the audience remember the key components of success in life. The audience learns that once we are born our lives are largely ours to control, but we need to make the right decisions and have the desire and will to achieve. Each of the four factors  more...