Online Attention eLearning

Cryogenic Safety ...ual inhales cryogenic materials, he should seek immediate attention to prevent serious injury or death. Cryogenic materials are stored in specially designed containers known as dewars. This course explains how to recognize different types of cryogenic materials in the workplace and identifies the potential dangers of storing and handling these material incorrectly. It identifies recommended  more...

What is Emotional Intelligence ...attention to your emotions and the feelings of those around you? The answer to this question can help you discover how in tune you are with your emotions and help determine your emotional intelligence quotient, or your EQ. Your emotional intelligence quotient is your capacity to reason and analyze emotional information. Becoming aware of your emotions can help you become attuned to your own  more...

Interpersonal Communication Listening Essentials ...gage in the technique of active listening, you focus your attention completely on the speaker, listen carefully for meaning, then use feedback to verify that you've correctly understood the communication. This course explores the benefits and challenges of effective listening and demonstrates how active listening techniques enhance the effectiveness of your listening skills. It takes you  more...

Communicating Across Cultures ...oss cultures can be very difficult. Not only must you pay attention to the cultural distinctions of your audience and adjust your style to them, but you also need to adjust your style to different forms of communication. This course offers guidelines and best practices for speaking and writing across cultures. The course also highlights the importance of keeping your audience's cultural  more...

Working with Difficult People Dealing with Micromanagers Working with Difficult People: Dealing with Micromanagers Every office seems to have one a person who seems to need to control every aspect and every detail of any situation or project they're involved with. Whether the motivation comes from a desire to ensure success or simply a need to be the center of attention, micromanagers generally do more harm than good. This course introduces you to  more...

Working with Difficult People How to Work with Self-serving People ... Self-serving people try to make themselves the center of attention at the expense of others and their habits can be quite destructive. If you work with self-serving people, you need to have the skills required to cope successfully with these individuals. This course will describe self-serving individuals and characterize two common types: arrogant people and busybodies. The strategies that you  more...

Equal Employment Opportunity Discriminatory Practices in Hiring ...t time you conducted an employment interview. Did you pay attention to the types of questions you asked the applicants? If not, you may have requested information prohibited under antidiscrimination laws. It is essential to know the types of questions that can, and cannot, be asked in order to avoid charges of unfair discrimination. It is also essential to understand how to use selection  more...

Privacy Information Security ...ge volumes of private information receive prominent media attention. At present, there is no broad, general federal law protecting the privacy of customer information; most protections are aimed at particular types of information (such as medical or student records, for example) or particular types of businesses (such as medical providers, banks, and financial services businesses, for example).  more...

Presenting Your Case Presenting Your Case Have you ever attended a presentation that failed because the presenter was ill prepared or ineffective in his approach? A successful presenter must possess the proper skills to plan and deliver an effective business case presentation and employ strategies to establish and maintain the audience's attention. This course examines the careful planning and delivery of a  more...

Building Rapport in Customer Relationships Building Rapport in Customer Relationships Good customer service and strong customer relationships begin with building rapport. Building rapport requires knowing your customer, understanding their situation, and providing an empathetic ear for them to voice their concerns. Building rapport can lead to great customer relationships between individuals as well as the company they represent.  more...

Introduction to Request Fulfillment ...ically fall into the 'out of order' category, but require attention, time, and a quick turnaround for example, someone needs a new password, to change an existing password, or they need to add a new software program to their machine. It is important for organizations to be able to manage these demands in an efficient way by having processes mapped out for these repetitive requests, and having  more...

Green Business Implementing Sustainability Strategies Green Business: Implementing Sustainability Strategies A plan for implementing a sustainability strategy stands a much greater chance of success if the essential players in an organization back it. Implementation of sustainability initiatives varies by organization and by sector, and because no steadfast procedural rules exist, these initiatives must be carefully planned. When implementing  more...

Completing Outbound Sales Calls ... consultant, you need to know how to keep your customer's attention all the way through the close of the sale. In this course, you will learn strategies for contacting the decision maker and for dealing with gatekeepers. You will learn the steps involved in a sales presentation, how to determine the most effective sales strategy for your sales call, and how to determine the customer's valuation  more...

Completing Inbound Sales Calls ...ul inside sales consultant knows how to keep a customer's attention all the way through the close of the sale. In this course, you will learn the process for assessing a sales opportunity, the four factors used to qualify a sales opportunity, and strategies for qualifying a sales opportunity. You will also learn the steps for making the transition in both one-call and multiple-call closes. You  more...

Introduction to Access Management ...round for anyone to grab and use as they please. The same attention you give to protecting your physical valuables should be considered when protecting the confidentiality, availability, and integrity of your organization's IT data and intellectual property. Proper Access Management is critical for providing access to users who require it, and keeping those who don't out. This course covers the  more...

Correlation and Regression Analysis in Six Sigma ... its confidence interval. The course also draws learners' attention to some key considerations in correlation analysis, such as correlation and causation. In terms of regression analysis, the course discusses the simple linear regression model, how to create it using sample data, interpret and use it, and conduct a hypothesis test to check that the relationship between the variables is  more...

Cisco IINS 1 0 Network Security Principles I ...s it increasingly important for growing businesses to pay attention to the security of their networks. As companies move more of their business functions to the public network, they need to take precautions to ensure that their data remains uncompromised. With the challenges of increased availability requirements and growing regulatory requirements, establishing and maintaining a secure network  more...

Oracle Database 11g R2 Managing Database Memory Performance ...rver and on an Oracle Database 11g instance, you must pay attention to how memory is allocated. Also, database planning must include a balance between performance, cost, and reliability. You must consider the investment in the system architecture, which includes the hardware and software infrastructure needed to meet your requirements. This course explores the database's memory structures,  more...

Marketing Essentials Planning and People ...f marketing: planning and people. This course focuses its attention on the importance of linking marketing activities to an organization's overall strategic objectives; and exactly how the planning process is carried out. The importance of recognizing the difference between marketing strategies and marketing tactics is also discussed, as well as how strategy and tactics should complement each  more...

Information Security Program Management Introduction Framework Information Security Program Management: Introduction & Framework ISACA Certified Information Security Manager Certified Information Security Manager® As an information security manager, it is your job to make sure that the program for information security management that is put in place is effective, cost-efficient, and most importantly, that it meets the business needs of the  more...

Information Risk Mgmt Program Framework Risk Assessment Information Risk Mgmt: Program Framework & Risk Assessment ISACA Certified Information Security Manager Certified Information Security Manager® Information risk management is a pivotal part of the role of an information security manager. This course will provide an overview of information risk management, as well as examine the elements that come into play when creating an information  more...

Cisco Route 1 0 The OSPF Routing Protocol ...F. It is equally important to note that OSPF pays special attention to different network types, such as point-to-point and broadcast networks, and that the OSPF default settings do not always work properly with some network topologies. This course introduces each of the major characteristics of the OSPF routing protocol, including a description of link-state routing protocols, the OSPF  more...

VoIP Quality Security VoIP Quality & Security With the proliferation of VoIP in both the home and business environments, concerns such as quality of service and security are being given more attention. This course describes some of the major quality issues, such as delay and jitter, as well as security issues like confidentiality and spoofing, and discusses ways in which to address these concerns.  more...

Selecting the Right Candidate ... Selecting the final candidate for a job requires careful attention. Even though you're getting close to the end of the hiring process, you can't simply coast now. You need to manage the decision-making process in a disciplined and intelligent way. It's important to remain objective when assessing candidates, drawing on job-related data, rather than letting personal biases steer you away from  more...

Managing High Performers ...attention to your high performance employees, the people who really help drive your organization? To assume that they don't need your ongoing support because they seem self-sufficient can be a costly mistake. If you don't give them the attention they need and deserve, they may take their energy elsewhere. The key is to keep them engaged and motivated. This course helps you better understand  more...

Querying XML Data With XPath and XQuery Querying XML Data With XPath and XQuery The XML Path Language, XPath, is designed to allow the developer to select specific parts of an XML document. XPath is also used extensively with the XML query language, or XQuery. This course will cover how to use these languages to both navigate and query XML data. Specific topics covered include XPath basics, XPath functions, as well XQuery built-in  more...

Managing Workforce Generations Introduction to Cross-generational Employees ...roperly managed. But stereotypes are pervasive and divert attention from the positive roles that different generations bring to the workforce. Understanding people from different generations prepares managers for the challenges of generational diversity and is a crucial first step in creating a positive work environment. This course describes the common characteristics of the four main  more...

Basic Presentation Skills Planning a Presentation Basic Presentation Skills: Planning a Presentation Even the most seasoned public speakers can experience nerves before a major presentation. The successful ones, however, have learned how to make those nerves work for them. Positive concern about the impact of a presentation can spur presenters to raise their game, enabling them to get the desired results. For example, a presentation can be  more...

Basic Presentation Skills Creating a Presentation ...You should start with an introduction, where you grab the attention of the audience and tell what you are going to do. Next, you need to support each of your key points and, at the same time, not lose the attention of the audience. At the end of your presentation, you need to give your audience a clear understanding of what happens next. You also must make your ending compelling. After all,  more...

Writing Web Content (Master Class)-Self Directed ...ased on extensive research in usability, readability, and attention, and supported by advice from experienced professionals, this course will help you get your prose in shape for Web success. If you are already writing content for the Web, you will get immediate help with common challenges. If you are thinking about writing for the Web, you?ll learn a new approach to style, and, along the way,  more...

Learn How to Repair Computers: Get Certified in 7 weeks ...o cover A+ certification so it will be imperative you pay attention to each word in each lesson. There will also be an actual sample test at the end of the course. By the time, you finish this course in 7 weeks; you will know what makes a computer work and how to repair it when it does not work. You will also be ready to take the A+ certification. You will just need to call the toll free  more...

Dealing With Violence In The Workplace Course description -- More often than we care to admit, society and the workplace are becoming more violent. This course has tools and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication,  more...

Succeeding as a Supervisor Course description -- A supervisor is a critical player in an organizationa ™s success. Here is where the most valuable resources, particularly the workforce, are either maximized or wasted. This course details the most important elements of successful supervision, with attention to both people and organizational skills. There are tools and techniques for making the most of the talents of the  more...

Excellent English: A Writing Review - Part III: Achieving Clear, Concise Writing ...a clear, concise, and dynamic writing style that gets the attention of your reader. This is the third of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. While it is preferable that students take all three courses in sequence, they may also pick and choose the individual courses that suit their needs. Part III of  more...

Selling the Way Your Customer Buys ...meone, today?s buyers expect you to show you care, to pay attention to their unique needs and to help them to buy rather than leaving them feel like they were sold. Big difference. As product differentiation becomes more difficult, what people base their decision on is the added value of the relationship and the service during and after the buying experience. By adopting this attitude and  more...

Winning Over Difficult Customers ...attention and cooperation of the difficult customer. Concerns, objections and difficulties in customers come in a variety of styles. They might be uncertain, angry, clammed up or just plain rude. If you and your customer could read each other`s mind there would likely be none or at least few of these encounters. The reality is your customer has previous buying experiences that influence their  more...

Career Assessment Profile ...style. Areas of leadership development that need the most attention. Specific opportunities for development. Jobs that have the best potential for high career satisfaction. The information contained in your Profile may clarify how you think about yourself as a leader, which, in turn, may be useful to you as you consider such key questions as:Which aspect of business should I study next? How can  more...

Entrepreneur Assessment Profile ...ns such as: Which area of personal development needs most attention? What should I look for in partners or employees to complement my strengths and weaknesses? Am I really suited to being an entrepreneur? The information contained in your profile may clarify how you think about yourself as an entrepreneur, which, in turn, may be useful to you as you consider such key questions as: Which aspect  more...

Leadership Assessment Profile ...style. Areas of leadership development that need the most attention. Specific opportunities for development. Jobs that have the best potential for high career satisfaction. The information contained in your Profile may clarify how you think about yourself as a leader, which, in turn, may be useful to you as you consider such key questions as:Which aspect of business should I study next? How can  more...

Build Your Own BIZ - Customer Service Strategies ...ate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Understand Your Customers and Learn How to Serve Them Better Providing excellent customer service can make the difference between a customer buying your product or from the vendor down the street. This  more...

Build Your Own BIZ - Pricing Your Product ...ate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Price Your Product Competitively and Effectively This course will help you price your product for profitability and stability. The class includes text and downloadable resources. Description of Course  more...

The Art of Active Listening ...ver, it is requires more than just being quiet and paying attention, although those are aspects of being a good listener. Being a good listener is not a passive activity. It entails taking actions that will encourage the other person to open up and communicate what is really on their mind. Good listening is active listening. That is the topic of our course-- Active Listening. The user is given  more...

Writing for Business Professionals ...cument. The course will also cover how to get the readers attention as well as how to build professionalism into your business writing skills. User is given 1 year unlimited access to this course. Writing for Business Professionals This course is designed to give you an understanding of the writing environment and in particular the business writing environment. This course will teach you what  more...

Build Your Own BIZ - Better Budgeting ...ate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Create a Business Budget Budgeting is vital to the financial health of your business. This course will examine the budgeting process, and how to tackle this task in practical ways. The class includes  more...

Build Your Own BIZ - Bootstrap Marketing ...ate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Promote Your Product More Effectively This course will help you develop an effective plan for marketing your product or service. The class includes text and downloadable resources. Description of Course  more...

Build Your Own BIZ - Branding and Beyond ...ate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Build a Brand That Sets You Apart This course will help you build a brand that distinguishes you from your competition. The class includes video, text, and downloadable resources. Description of Course  more...

Build Your Own BIZ - Crisis and Continuity Planning ...ate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Ensure Your Business Can Survive a Catastrophic Event or Crisis Defining and developing a business continuity plan is crucial in ensuring long-term business survival. This online course will help you  more...

Build Your Own BIZ - Customer Service That Sells ...ate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Create a Culture of Customer Service Providing outstanding customer service happens when your employees understand and embrace the concept of customer service. This course will help you define how you are  more...

Build Your Own BIZ - Dynamic Workforce Management ...ate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Lead Your Workforce With Effective Management Effective personnel management is vital to your business. This course will help you motivate your employees, both individually and as a cohesive workforce,  more...

Build Your Own BIZ - Employee Handbook ...ate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Communicate Your Mission and Objectives With an Employee Handbook This course will help you develop an employee handbook that helps you communicate the mission, vision, and objectives of your company. The  more...

Build Your Own BIZ - How to Borrow Money ...ate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Obtain a Business Loan Bank credit is one of the least expensive and least intrusive sources of capital available to small and medium-sized businesses. This course will help you understand the loan  more...

Build Your Own BIZ - How to Fire ...ate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Decrease Employee Terminations and Handle Terminations Effectively Employee terminations are inevitable. This course will help you minimize terminations and help you work through the employee termination  more...

Build Your Own BIZ - How to Hire ...ate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Make Hiring Decisions That Maximize Employee Retention and Return on Investment Making great hiring decisions requires careful planning, soliciting good prospects, and effective interviewing techniques.  more...

Build Your Own BIZ - Networking ...ate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Build Networks to Increase Your Personal and Business Success This course will help you learn to develop relationships that help you expand your circle of influence, build relationships, and eventually  more...

Build Your Own BIZ - Performance Improvement ...ate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Facilitate Performance Improvement with Performance Appraisals This course will help you facilitate performance appraisals in order to improve the effectiveness of your workforce. The class includes video,  more...

Build Your Own BIZ - Teamwork ...ate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Build Stronger Teams This course will help you build teams that perform well and help your company gain a competitive advantage. The class includes video, text, and downloadable resources. Description of  more...

Build Your Own BIZ - Using Financial Statements ...ate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so  more...

Build Your Own BIZ - Writing a Business Plan ...ate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Learn to Craft a Business Plan Business plans play a vital role in getting your company up and running. They help you clearly define your goals, expectations, and needs. This online course will help you  more...

Writing Web Content (Master Class) ...ased on extensive research in usability, readability, and attention, and supported by advice from experienced professionals, this course will help you get your prose in shape for Web success. If you are already writing content for the Web, you will get immediate help with common challenges. If you are thinking about writing for the Web, you?ll learn a new approach to style, and, along the way,  more...

Medical Workforce Spanish ...aking healthcare professional to provide medical care and attention to Spanish speaking patients in medical office settings. No prior knowledge of Spanish is required. Upon successful completion of this course students will be awarded an official Auburn University Certificate of Completion. Medical Workforce Spanish Medical Workforce Spanish is a course designed to provide students with  more...

Certificate in Professional Technical Communication ... The organizational skills required for a user guide, the attention to client guidelines required for a proposal, and the ability to weave in examples and interviews required for a technical magazine article can carry over into other types of writing. Your proposals will be more organized, your articles more aware of the audience?s expectations, and your user guides more interesting in their  more...

The Role of Critical Thinking in Organizations In the organizational arena, applied critical thinking skills provide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay  more...

Appraising Performance Simulation ...areas you performed well in and which areas required more attention? And what about afterward? Did your manager continue to provide you with feedback all throughout the year? Or are you still waiting until your next evaluation to see how you've performed? Contrary to the experience of many employees, performance appraisals require more than a once-a-year feedback session to be effective--they  more...

Insider Trading ...place. The ethical arguments against insider trading draw attention to the disparity of information between the two parties to the transaction, the violation of property rights, and the undermining of investors' confidence in the market. This course will provide examples of illegal insider trading and list the main provisions under law governing legal insider trading. It also discusses the  more...

Managing Your Anger You're angry and you want to let everyone know it. But, is this really a good idea? What will your co-workers or your supervisor think of your outburst? Is there something that you could do to control your anger? This course will help you manage your anger so that you will be less angry and will be able to channel your energy into more constructive activities. You will learn the three stages of  more...

Connecting and Communicating ...ionally connecting with people in ways that capture their attention and interest in you. You will be introduced to methods of building trust and rapport. You will also have the opportunity to develop critical negotiation skills in communication, such as active listening, reading body language, and applying power words to your conversations. Getting what you want from dealings with others  more...

Mastering Negotiation "Knowledge is a treasure, but practice is the key to it." This quote by Thomas Fuller captures one of the guiding philosophies of master negotiating--the desire to constantly hone negotiation skills. Discovering your negotiation power is the first step. Unleashing your negotiating power is the second step; however, you can't stop there. You need more than gumption and gusto to become a master  more...

Strategic Management Analyzing Strategic Options ...dent of Product Development. It has recently come to your attention that one of your fiercest competitors, Menlow Enterprises, has gotten the jump on some new wireless application technology, and has started development on a series of new products. Icon was prepared for the introduction of this new technology, but did not expect it to be ready for commercial development for several months. You  more...

Managing Business Risk Developing a Risk Management Plan ...gic accident on a neighboring oil rig has brought renewed attention to risk factors and safety training needs. As a result, executives at Parmelle are considering hiring you for a new position they are creating: the Director of Organizational Risk Management. In this position, you would design a risk management program. In this meeting, you must answer Barnard a a s questions about the  more...

Oracle Database Administration Workshop I Part 2 ...defining tables and schemas has been discussed at length. Attention has been paid to DML and also to PL/SQL code, which is Oracle's proprietary fourth generation programming language that enables Oracle applications to interact over different operating systems and hardware platforms. Learn To: Identify features of database user accounts and profiles in Oracle Database 10g.  more...

CIW E-Commerce Designer Part 2 Product Marketing ...dent will be introduced to methods of attracting consumer attention on the Internet. This will include an introduction to online promotions, site categories, and banner ads. The course will also cover user tracking, banner exchanges and referral programs. Learn To Identify the benefits of Web marketing. Identify business goals that Web marketing can achieve. Identify ways to provide  more...

SAP R 3 v4 6 Purchaser ...vironment in which the purchaser works, paying particular attention to the procurement process used in an enterprise and the most important information sources of the purchaser. Additionally, the student will be introduced to the most important steps of the three procurement processes Stock material, Consumable material and Services. Learn To: o Getting started with SAP R/3 4.6. o Starting  more...

mySAP com Workplace Overview ...a closer look at the Workplace concept, paying particular attention to roles, MiniApps, Customizing, and integrating component systems in the Workplace. Learn To: o mySAP.com Basics o Overview o Navigating in mySAP.com o Administration o Architecture o Security o Central User Administration o Workplace o Roles o MiniApps o Customizing Settings o System Integration  more...

Creativity Innovation Thinking Creatively ... Maximize your creativity by focusing your attention. Develop your creative potential by allowing incubation time. Identify creative ideas as they occur. Analyze creative ideas to gauge their potential value. Employ strategies to persuade others to support ideas.  more...

Effective Presentations Planning a Presentation In Effective Presentation: Planning a Presentation, you will learn how to determine realistic presentation objectives, how to analyze your audience, and how to use supporting materials effectively. In addition, you will learn how to organize your presentation clearly and successfully incorporate visual aids into your presentation. Learn To Identify the six common  more...

Call Center Mgt Measuring Quality Performance ...ll be able to establish service goals, identify areas for attention, and communicate effectively with executives. Learn To Identify guidelines for presenting a positive company image to your customers. Apply methods for managing call volume. Calculate a rostered staff factor.  more...

Employee Performance Resolving Conflict ... a high number of technical problems. It has come to your attention that Customer Support is handling an alarming number of complaints from customers who cannot access their stock portfolios. Unit 3: Conflict Between Employees (0.5 - 1 hour) Assess the conflict situation. Identify the sources of conflict. Determine how  more...

Organizational Crisis Mgmt Resolving Crises in Organizations ...munication with non-media stakeholders, giving particular attention to employees. The final section covers communication with the media, providing clear guidelines on overall approach, handling of apologies, guidelines for Initial Holding Statements, and how to best deal with press releases, press conferences, and media interviews. Learn To To identify  more...

Project Management Essentials Planning a Project ...perience as a Project Manager is known for his meticulous attention to details. He will ask you a series of questions designed to test your knowledge of both project activities and dependencies. This will enable you to make the appropriate decisions when planning your project. Unit 3: Analyzing the Project a a s Activities (1 hour) Identify factors that indicate a  more...

Windows 2000 Designing a Network Infrastructure--Part 4 Implementation ...ow to design security into corporate networks. Particular attention will be paid to matching the technical capabilities of IPSec and Shared Access with specific business requirements for security. Finally, designs which block IP traffic going to and from the corporate network to the Internet with Proxy Server will be presented. Learn To: o Identify and analyze appropriate strategies for  more...

Windows 2000 Designing a Network Infrastructure--Part 4 Implementation ...ow to design security into corporate networks. Particular attention will be paid to matching the technical capabilities of IPSec and Shared Access with specific business requirements for security. Finally, designs which block IP traffic going to and from the corporate network to the Internet with Proxy Server will be presented. Learn To: o Identify and analyze appropriate strategies for  more...

Six Sigma Listening to the Voice of the Customer ...mers. Now there's a new reality: Competition for consumer attention is intense across all industries and markets, so now it's the company itself which is being admonished to beware. That means businesses should be looking for the best way to gauge what its customers really need and want. In "Six Sigma: Listening to the Voice of the Customer," Six Sigma Green Belts and team members learn that  more...

Getting the Most from Business Documents How often have you or one of your colleagues stayed at work late to finish an important report or proposal to meet a deadline? Then two days later you receive a call from the intended recipient asking you where the report is. You faxed it over and it got lost in their fax room. Now you've missed the benefit of having met your deadline. This familiar scenario illustrates the importance of selecting  more...