Instructor Led Attitude Training in Egypt

Cross and Up-Selling Techniques ... the company. You'll go away from the training with a new attitude toward selling, and the skills needed to be successful in cross-selling, up-selling, and overcoming resistance. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Learn how to match your customera ™s needs to the accompanying products and services that you offer.  more...

Control Anger Before It Controls You Anger Management ...can productively confront his teammate about his negative attitude increases his teama ™s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This workshop is to help give you and your organization that edge. How You Will Benefit, objectives:  more...

Change and How to Deal With It ...positive. Recognize that adapting to change is all about attitude. Identify the stages of change we go through as we learn to deal with change. See change as an opportunity for self-motivation and innovation. Develop strategies for dealing with and accepting changes in your organization. Program Contents: The change process. The human response to change. The pace of change and the  more...

AT&T Diploma for Agents Even the best communicators in the world have their pitfalls. Through this course, you will gain the knowledge of how to better communicate with others as well as avoid misunderstanding. You will enhance your understanding people and know the power of empathy towards them. This Course uncovers a new way of living, toward the excellence of life personally and professionally. It draws a new path  more...

Call Center Excellence Keeping current and competitive has never been more challenging for customer contact centers as it is now; with the economy state, emerging competitors, global markets and continually evolving technologies. Still, well trained call center employees are at the heart of creating the competitive edge for any successful call center. As the voice of the company, call center representatives must be  more...

Empowering Women Contemporary Skills for Women Managers ...ttings. Base on a review of some of the leading works, Attitudes play a central role in the formation of peoplea ™s beliefs and behaviors. Yet attitudes are intangible and unobservable; people often are unaware of their specific attitudes and the manner in which they affect their behavior. Many attitudes are developed and maintained in a non-logical fashion, experientially and  more...

Contracts Reading Writing and Negotiation No Doubt that creating and managing ( Contracts ) with suppliers of goods and services requires not only a complete understanding of the business requirements and organization needs, but also depends on keeping up-to-date on contracting. Most companies are very precise when they generate specific contract documents. But chat protective attitude is frequently forgotten when so-called routine  more...